Airband Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Airband.

Recent Customer Ratings for Airband

  • Satisfaction
    2.6 stars
  • Customer Service
    2.5 stars
  • Speed
    2.6 stars
  • Reliability
    2.3 stars

Based on 100 customer ratings since 2020-06-05 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

91 Customer Reviews over 3 pages

  • Reviewer
    Location
    Winkleigh Dervon
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Friendly and helpful service is let down only by reduced bandwidth which is more often around 30mbps (and at times even less) rather than the 40mbps advertised. Quite expensive but is reliable overall.
  • Reviewer
    Location
    Devon
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Speed has been declining over 2 months to intermittent connection.
    Have been waiting for 10 days after reporting the fault and still not resolved or any contact from the services engineer that was promised.
  • Reviewer
    Location
    Teignmouth
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Guys on site were great, very friendly and accommodating.
  • Reviewer
    Location
    North Shropshire
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Airband have just done some updating at their site that provides me with a line of site supply to a dish on my chimney. For rural broadband the connection is exceptionally fast peaking today after maintenance with an upload speed of 42.35 Mbps and an upload of 10.76 Mbps. To the uninitiated that is a really good speed which means no buffering, faster uploads and you can run programs/ games that require a high speed to work. Great service at an affordable price.
  • Reviewer
    Location
    Chesterton
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Great product when its working.
    Customer service is a total sham when its not
  • Reviewer
    Location
    south Shropshire
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    Brilliant speed 200+MBS.
    The problem is Airband ISP has been noted as a spam generator so we cannot use their ISP thankfully we also still have the BT copper wire so we are using that to send and receive emails. Not funny when running a number of companies in a very rural area and Airband is the only option for fibre comms.
  • Reviewer
    Location
    Shrewsbury
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    After getting abysmal speeds from BT and no chance of anything improving, I was delighted to find Airband had installed a mast near me. They came out and fitted everything super quick so very happy with the service. Get an email if they are doing any work in the area so I know when my connection may be disrupted. Occasionally there are days when the connection isn't the best but overall I am very pleased with the service.
  • Reviewer
    Location
    Worcester
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disappointing, slow and frustrating experience. Airband failed to deliver on their installation dates (repeatedly) and the internet download speed is well below what is promised. The wifi from the router is absolutely terrible. Internet keeps dropping out and I can not pick up the wifi unless I sit next to the router. So poor I wish I had stayed with my previous (non-optic fibre) provider. My advice would be to avoid Airband.
  • Reviewer
    Location
    Herefordshire
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I can't imagine why public money has been given to this truly incompetent company. We have a permanently intermittent service but Airband are in total denial! I guess they realise they are bad but they have NO COMPETITION so absolutely no incentive to provide a half decent service.
  • Reviewer
    Location
    Devon
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Believe the terrible reviews, this company are truly dreadful. Engineer installing was incompetent, even made us buy our own cable, service drops out repeatedly, the engineers even admit that the company does not invest in their own infrastructure. MASSIVE price hike at the end of the contract. REFUSE to process formal complaints and bolshy attitude frrom customer service at the mere thought that there should be some compensation for all the hours you are left without a service, and in our case with no landline either.
  • Reviewer
    Location
    Brimfield
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This bunch win the award for the WORST tech company....ever.
  • Reviewer
    Location
    Nantwich
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely rubbish service. More off than it is on. Ring them up to tell them it's off and usual excuse is engineers are working on it or try switching box off then back on again. Every week there is an issue so I would steer clear!!!
  • Reviewer
    Location
    Worcester
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not even got to install and service is poor. signed up to the full fibre to property with the promise of 4-6 weeks. I have heard nothing for 4 weeks even after multiply chases. Eventually spoke to them today (after 4 weeks) and told from July could be anothe 12-14 weeks! Very very disappointed.
  • Reviewer
    Location
    Shropshire
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Sick and tired of Airband ! No internet again this morning, second time in a week. A month ago I was told I needed a new dish and that someone would be in touch. A few hours later the service was restored and a week later I was called by someone apologizing for not getting in touch. Billed incorrectly time and time again over the last 9 months. An absolute joke !
  • Reviewer
    Location
    Xxxxxxxxxxx
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This Company is rubbish!!

    They sent you un-qualified fibre engineers to the field to do the work, half of them DNT understand the work.
    They promise you better speed which is a scam.
    NEVER USE THIS COMPANY IN ANY MEANS FOR BROADBAND SERVICES.. Bt openreach will be the BEST in that field of work and service ...period
  • Reviewer
    Location
    in Worcestershire
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      4 stars
    Comments
    Intermittent surface and appalling customer service. Left without internet frequently for 5 working days whenever there is a disruption. Customer service and technical support team lies, fails to communicate and says things like they're monitoring the lack of internet to our house (meaning they're doing nothing.) Rubbish, wouldn't recommend if you need reliable broadband and being lied to constantly makes you angry.
  • Reviewer
    Location
    Crew Green powys
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have been with airband for over 5yrs and have had nothing but problems, slow speed or no speed , seems to improve when you eventually get to speak to someone but never lasts, tried upgrading and all that did was to cost us more money , can't wait for a better service in our area, my mobile works better than there service
  • Reviewer
    Location
    Totnes Devon
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    What can i say, really bad. if you can avoid this company please do. I was with them for about 4 years(only provider in the area), finally a better option is here.. The speeds were unreliable as was the product, breaking down when it rained, was windy ,the sun shone, snowed or was just a normal day.
    Not worth the money.
  • Reviewer
    Location
    Plymouth
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Promise the earth and deliver nothing. I'm writing this review using my mobile hot spot. The rudest customer service team you could ever encounter. The odd time you get through to a friendly person they are still equally ineffective at sorting anything. They will raise a ticket, so nothing and sometimes email to say it's fixed when in actual fact nothing has been rectified. They will take your money, that's the only thing they are good at.
  • Reviewer
    Location
    West Somerset
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Extremely unreliable, most of the time our speeds are around 15Mbps when we pay for 40 Mbps. Speed only as per contract first light in morning, by the evening we are lucky if it gets to 10Mbps. Connection impacted by rain, even a little drizzle of light rain and the speed collapses to the same as BT land lines can offer (5 Mbps).. Their support is awful, you open ticket after ticket but no one answers apart we are "working on it" or its still open, but nothing seems to get fixed or better.
    If we could switch we would instantly but Airband have the monopoly in our area where BT will not provide a service.. God help West Somerset now that the Government setup of "Connecting Devon and Somerset" have made Airband the supplier in the rest of our area.
  • Reviewer
    Location
    Ludlow
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Excellent service. Very adequate alternative to FTTC after BT bypassed our area for fibre rollout. Easily achieves the promised 40/10 speeds and reasonable latency. Occasional drop-outs but otherwise an excellent service. Very quick and painless install. Helpful installers. Good customer services and billing teams. Highly Recommended. Sign up in confidence!
  • Reviewer
    Location
    Devon
    Reviewing
    Airband
    Date
    Comments
    It is a waist of money live very close to a airband tower and keeps cutting out I have made more phone calls to them than I have in my life time dont waist your time service is absolute shambles would be better if they worked at an airport as they give no flying
  • Reviewer
    Location
    Archery Fields, Battlefield, Shrewsbury
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The speed is not what they promised! My contact was ultra fast Broadband with150 MB download and 50 MB upload. During the day hardly it hits 30 MB and 20 MB upload. Also it's not very reliable and have had loads of disruption during my video calls. I wish I've had another option to switch but to be fair until competitors are in my location you'll be okay with normal broadband instead of this mockery of so called ultra fast Broadband
  • Reviewer
    Location
    North Devon
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I had a choice I wouldn't touch these with a barge pole. Thier service is beyond a joke. I have made more calls to them than to ANY company or service that I've used in my lifetime. I've lost a huge amount of income due to not having any Internet. They couldn't give a flying ****.
  • Reviewer
    Location
    North Shropshire
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    WARNING. This glossy company don’t provide the service you pay for. Short and sweet I have spoken to Ofcom who were very helpful and advised I make an official complaint. Airband are ignoring my communication contravening their complaints procedure. They have eight weeks to resolve problems. Ofcom advised if you are not happy complain to Airband and this should es a late the situation.
  • Reviewer
    Location
    North Devon
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company is a complete joke! Was told to expect great things from Airband themselves as we have poor broadband in our area and that they pride themselves on great service for rural customers! Well we had 1 week in November (after installation) where it worked perfectly, speeds we have only ever dreamed of). Rapidly went down hill, intermittent service and then down completely. I counted 18 telephone calls to various numbers, 8 e-mails and not one of them was replied too. Every time I had to leave my number for someone to call me back - that never happened. Finally got through to someone that said they couldn't guarantee their wifi signal and that I had to purchase a booster! I don't think so!
  • Reviewer
    Location
    Bromyard
    Reviewing
    Airband
    Date
    Comments
    We booked Air Band on the 20th November, on a promise of 3 weeks installation, however they would try for two. It is now early January, and we are still waiting and have had our installation date deferred for the third time.This company are atrocious for customer service, no one seems to call you back inspite of constant promises to do so, they are an absolute shower. I have now cancelled completely with them.
  • Reviewer
    Location
    Welland, Malvern, Worcestershire
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Almost a year ago Airband told us to 'expect to see [their] vans and teams out and about'. After months of delays and excuses they advised in June we could expect an ultra fast connection by the end of the month. Then silence until mid-October, when we were informed 'Once the network has been audited we will then be commencing home instals'. On 11th November "We have begun installations in Welland...we aim to get most of them complete this month". On 17th December Airband told us to expect a visit from their engineers the next day, which indeed happened, only to report they were unable to trace the route of the underground pipe carrying the BT line up to our house, into which the fibre optic cable was to be inserted. So we arranged for this to be excavated, thinking there must be a bend or blockage, only to reveal it was straight and undamaged. After two more visits, on 23rd December Airband's team finally were able to make the connection and demonstrated it was capable of delivering circa 250 Mbps - spectacular! Our euphoria didn't last long, as the next day the top speed we were getting was 40 Mbps. Our contracted speed is 150 Mbps. Then it dropped out completely and I spent a day trying to reconnect, via their supplied router that may or may not have been the cause of the trouble. In any case it is a discontinued model, and as another of your correspondents has said, their routers are 'dreadful'. I wanted to view connected devices but didn't know what user name was needed, so raised a support ticket asking for details. The reply was "Unfortunately router access is difficult on a fibre connection" for reasons that were not given. I am still awaiting clarification. Meanwhile, 5 days later, I continue to be without a high speed connection, having had to reinstall my old router and connect it to the BT broadband service that fortunately I have not yet cancelled, Airband's last message being a stereotyped "We're still working on it". Draw your own conclusions!
  • Reviewer
    Location
    North Shropshire
    Reviewing
    Airband
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    There have been some excellent and helpful staff and engineers. However, like all the other reviews the reliability is awful. The communication is dreadful and in any other area I would say that this service is not fit for purpose. Their contact and access to engineers is dire. You rarely get called back. With the exception of two staff members. Their routers are dreadful. This company needs to be investigated. I am sick and tired of sitting here listening to their platitudes and mission statements. I will be following up these issues with OFCOM and the current digital minister.
  • Reviewer
    Location
    Calverhall
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company now is getting a bit like a sick joke, they don’t appear to have a conscience about their lack of service they provide. There must be some issues with trade descriptions too. The reason I type this review is to ward people off from this tin-can provider. I am receiving right now and have been all day speeds slower than1.5 Mbps. To a lay person this is tortoise speed Airbands strap line is ‘High Speed Internet’ which especially today, to me, is farcical. I contacted their out of hours service in South Africa. I was advised that the problem will be dealt with soon. II got a standard email stating’ we are on to it! I have heard nothing else since. A load of hot air if you ask me. It is obviously infuriating. Please tell all about this company. They do not provide a consistent and satisfactory service
  • Reviewer
    Location
    Whixall
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Shocking service for the past 12 months, real reliability issues.They started off well then have put too many people on a restricted band width, paying the highest tariff with poor quality internet. They just dont deliver on their promise. They should read these reviews and start caring about their service and clients. They never reply to emails ( Other than auto response ) Come on guys step up to the plate.
  • Reviewer
    Location
    Calverhall, WHITCHURCH
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    The more people who subscribe to this provider, the worst it gets. I have been with them for over a year. They do not provide a consistent broadband speed. As I type this my internet has ‘ dropped-out’ twice. I rang their support which appears to be in South Africa, out of hours. I do have knowledge of the service they provide, technically at times of high usage the system beamed to our locality cannot cope. It’s getting worse. I have raised it with Ofcom in the past and they asked me to monitor the speed. I think it may be a good idea to set up a monitoring group. As the speed problems an the companies claiims of profiting fast internet connections is not true all of the time
  • Reviewer
    Location
    devon
    Reviewing
    Airband
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    We had been with wild west, then onto airband for 4+ years. On the whole quite pleased with speed and reliability compared to our old BT service. That was until service was cut off to our village with no warning. Thought the system was just down but after 24 hours rang to be told to get our broadband from somewhere else! Switched back to BT now and the speed seems as good as airband but we had over 2 weeks without internet because we and the others in the village were 'hung out to dry' NOT IMPRESSED
  • Reviewer
    Location
    Shropshire
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Have been trying to have Broadband installed. The company is a complete and utter joke. Customer service is non existant.How ever slow your broad band is stick with it.
  • Reviewer
    Location
    Shropshire
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Has to be the worst customer service in the industry. Connection keeps on dropping, same excuse every time we call "we're experiencing issues in your area but are working to resolve" - connection works for 5 minutes and drops again. In-hours support is awful - no updates or call backs and if you're unlucky enough to have an out of hours support issue you get through to their out of hours support team and really - you might as well phone your local take-away for better advice. If you have any alternative provider take them - do not enter into and agreement with Airband! Awful connection / awful speeds / awful service / awful customer support - need I say more!
  • Reviewer
    Location
    North Devon
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Avoid like the plague. All the other reviews sum it up. Can’t watch a film or catch up without it dropping out. It didn’t work at all for 3 months but at least they refunded me for that period. Speed is great off peak (although the radio keeps dropping out today) but drops to nothing in peak times. They have clearly taken on too many customers and now can’t supply the bandwidth. I’m cancelling as they can’t fulfill their contract. Customer service is non existent. How can a company like this exist? I wonder if they are getting any government funding - if so hopefully somebody is checking up on what’s going on. I suggest it’s very close to being fraudulent or a scam.
  • Reviewer
    Location
    Tenbury Wells
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Am trapped with them as they somehow have a monopoly - no other provider can offer coverage where I am. Is an awful service. Lose connection entirely for at least 5 days a month every month and speeds only just reach 9mbps even on the best of days. No compensation offered. Have been trying to raise problem with their complaints department for THREE YEARS now. They never reply. Most staff on phones are rude, engineers pleasant but ineffective on visits. I will probably have to move house to resolve this as they are not going to
  • Reviewer
    Location
    BRIDGNORTH
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I went to airband with great hope as there is line of site to the mast, which I was told had very few drawing from it. However I am now at the end of my 1st month and it has been absolutely awful. Internet has been sporadic at best occasional top 30Mbs but then cutting off completely. I have had the last 3 days at less than 8Mbs. You will wait 20 mins for a service person to answer the phone and I have yet to have an answer to an email. I thankfully did not cancel my Sky broadband otherwise my work would have really suffered. Just don't bother.
  • Reviewer
    Location
    Devon
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We are currently supplied by airband and are having issues accessing one of our main school pages where we log all pupil information. This has been on going for over a week now. We have phoned several times only to be hung up on after waiting for over 40 minutes on hold, we have had no response or even and acknowledgement to emails sent and the issues is still on going. This is extremely poor customer service and we are currently not receiving the service promised and which we are paying for. The matter will be escalated if we do not receive a response and the issue resolved over the next few days. Redmond Peel sort it out!
  • Reviewer
    Location
    Tavistock
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    A highly erratic first year, finally becoming more stable but past months unreliable again. Customer service was good but no longer, now mimicking BT. System has gone unreliable again supposedly 'down to an upgrade'. Ha Ha. Unable to get replies from their support team leader. Airband seem to be relying on being the only provider.

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