225 Customer Reviews over 6 pages
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- Location
- Exeter
- Reviewing
- Airband
- Date
- 2022-12-27
- Comments
-
No internet for 3 weeks now. Including all over Christmas, which has been so disappointing for my children who got games they haven’t been able to play for Xmas & have run out of mobile data on their phones so couldn’t message friends and family merry Xmas.
We are paying more for extra mobile phone data & wasting a sky & Netflix subscription as we can’t watch anything.
I’ve called and emailed so many times. Always get told they’ll call you back but no one ever does. Three weeks! I don’t even know what else to do now. That many calls and emails logged and an official complaint, and still no one gets back to you.
DONT GO NEAR THEM. Terrible terrible customer service.
- Location
-
- Location
- Devon
- Reviewing
- Airband
- Date
- 2022-12-24
- Comments
-
Terrible support
No internet, I have raised a support ticket every day for 2 weeks and called many times
No call backs, no email updates, in fact, no confirmation of any kind that I have raised an issue
Promises of call backs come and go, with no callback
If you need a service you can rely on for business and streaming DO NOT use Airband
- Location
-
- Location
- holsworthy
- Reviewing
- Airband
- Date
- 2022-12-11
- Comments
-
Very slow to non existent broadband after promised 40 mbps
Now 8 days after complaint no action
No contact from customer support
No internet at all tonight, out of hours service just cuts line
Internet customer care stops creation of new complaint
Truly dreadful customer experience
I switched from BT because of bad speed and customer experience, they don’t seem so bad now
So just coming up to two weeks after my complaint and I çant watch streaming tonight 11/12 2022 I can't do a speed test as speed is too low to load speed test. I still have had no other communication other a couple of what are basically fob off messages of we are working on your problem.
I hope anyone considering using air band will take careful note of this account of theinteraction or lack of with this company
- Location
-
- Location
- Devon
- Reviewing
- Airband
- Date
- 2022-12-06
- Comments
-
For anyone considering using this shower. Dont, really, dont, I have been trying to get someone to sort out the intermittent service for 6 weeks!!! Not one person has bothered to get back to me to explain the tech issues or when it will be resolved. I can't watch streaming TV as it cut outs every 20mins. Dont be fooled by thinking getting internet over the airwaves will resolve your current internet issues. It wont. I could just about accept that they have tech issues if someone bothered to speak to me and helped, like someone cared. But they dont. Steer clear klaxon.
- Location
-
- Location
- Chagford
- Reviewing
- Airband
- Date
- 2022-12-03
- Comments
-
Intermittent Wi-Fi for 4 weeks. Cannot connect gadgets or watch natalie etc. not able to get through to speak to an engineer. No customer service
- Location
-
- Location
- Mid Wales
- Reviewing
- Airband
- Date
- 2022-11-23
- Comments
-
When we first got Airband in 2012 (with a £1,000 subsidy from the Welsh Government) it was brilliant: excellent customer service, reliable, stable connection, good speeds - such a relief after BT. Since Aberdeen Standard Investments bought the company they have been absolutely RUBBISH. They are pushing FTTP - because that seems to be where the money is, and have allowed the FWA network to deteriorate to a point that it is virtually unusable. If I had a choice, I would switch tomorrow.
- Location
-
- Location
- North Devon
- Reviewing
- Airband
- Date
- 2022-11-22
- Comments
-
Only been with you for 8 weeks and had poor wifi service (it’s been down more that up and running). Currently had no wifi for 5 days. Despite calling and raising 2 support logs, have been given NO idea when issue can be resolved and the support team doesn’t even care
P. No one ever responds, despite your website saying you will, and I’ve been charged in advance for the pleasure of no service. Really wish we’d stayed with our previous provider albeit poor/slower download speeds. It very rarely left us with no service at all. Surely your service is therefore not fit for purpose and I should be able to cancel under Trading Standards without penalty. I’ll certainly be cancelling the standing order! I wouldn’t bother with this company until they can provide established evidence of their service, oh, and they sort out their customer focus as presently it’s non existent!
- Location
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- Location
- Letcombe Bassett
- Reviewing
- Airband
- Date
- 2022-11-10
- Comments
-
A band have been sending regular emails for nearly 2 years now promising, imminent installation. Finally when queried, they informed me and others in our village said it’s not going to happen any time soon probably another year and a half it seems. Given all the correspondence prior to this, it seems to be gross incompetence. No I definitely would not like to sign up to them
- Location
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- Location
- Herefordshire
- Reviewing
- Airband
- Date
- 2022-11-08
- Comments
-
I was so optimistic when joining AirBand but we have found the service to be exceptionally unreliable. Weekly outages and issues with their DNS server means we just can not rely on our broadband anymore. While I think AirBand have good intentions I thinkt hey have grown to fast and are not able to reliably provide a service.
I would avoid them for at least 24 months from this review to see if they find their feet.
- Location
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- Location
- Oxford
- Reviewing
- Airband
- Date
- 2022-10-17
- Comments
-
My internet is working but I can’t send and receive any texts or what’s app messages. Have been trying to get through to the technical department for 4 hours. I keep being put on hold for about 5 minutes. Than asked to leave my contact details and apparently I will be contacted. No contact yet!! And I have tried calling 36 times: What an amazing company.
- Location
-
- Location
- Shropshire
- Reviewing
- Airband
- Date
- 2022-09-30
- Comments
-
Fibre installed July 2022.
Made operation just prior to August bank holiday weekend.
Only on for 4 days.
Service resumed after further 2weeks
Lost service again after another 2 weeks.
Still waiting for reconnection after week of no service.
Service response is rubbish. Customer services don’t have a clue what is happening. Do not keep customers informed.
Fibre broadband reliability? Not yet with Airband.
Fortunately I still have their wireless conectivity operational other wise I would have had problems.
- Location
-
- Location
- Malpas, Cheshire
- Reviewing
- Airband
- Date
- 2022-09-02
- Comments
-
Worst internet service provider I've ever had. NO customer service - you can't get past the first post, speak to any technicians or get resolution to any issues. Installation was a failure as they turned up without the proper equipment - put the router in the wrong room and I was never able to get anyone to deal with any issues.
- Location
-
- Location
- Tiverton
- Reviewing
- Airband
- Date
- 2022-08-14
- Comments
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I have nothing good to say about air band . They have ripped me off from the start. I eould not recommend them at all . Service is off and on and customer service is nonexistent if your out of hours . They advertise that they are cheep but they are very expensive and you get a proper shock with your first bill . Steer clear .
- Location
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- Location
- Wears Giffard
- Reviewing
- Airband
- Date
- 2022-07-27
- Location
-
- Location
- North Wales
- Reviewing
- Airband
- Date
- 2022-07-17
- Location
-
- Location
- Ross on Wye
- Reviewing
- Airband
- Date
- 2022-07-08
- Comments
-
I work as an IT Consultant and had to
contact Airband Support to request a Static IP address. This is the fourth morning running attempting to speak with someone who even new what this was. Unbelievable / chaotic and shambolic. Avoid this company at all costs!!! PS don't ever expect anyone to call you back despite the promises.
- Location
-
- Location
- Devon
- Reviewing
- Airband
- Date
- 2022-07-04
- Comments
-
Please can I give nil stars? Very disappointed. Frequently crashes. Messages saying "DNS Server cannot be reached" and "No Broadband Connection". Have tried email and phone contact with Airband but received no practical help. I've decided to ditch the hassle and cancel whilst still within the 30 day cooling off period.
- Location
-
- Location
- North Devon
- Reviewing
- Airband
- Date
- 2022-06-18
- Comments
-
Sales staff excellent. Ground workers and Engineers excellent.
Heres where it falls apart
Customer services ery friendly but requires a LOT of improvement.
Lack of knowledge jn how to deal with issues
Telling customers they can't gelp as they finish at 5pm on a Friday....
Theres a lacking in understanding and awareness of how it affects people practically and emotionally when things go wrong and this is not put right ...
No straight sndwer today your connection has failed.
You get bombarded eith repetitive emails and text but no real answers to your issues.
The company feels very chaotic and poorly manage right now.
Hopefully this will improve as the company grows.....
- Location
-
- Location
- Shropshire
- Reviewing
- Airband
- Date
- 2022-06-07
- Comments
-
Shambolic customer support. Been without internet for 15 days. Have phoned 5 times, emailed, had no call backs or replies. Problem is a faulty router, but they still haven't dispatched it to the courier. How difficult is this?
- Location
-
- Location
- Didcot
- Reviewing
- Airband
- Date
- 2022-04-29
- Comments
-
Constantly struggling to connect.
Can never get hold of anyone to sort out the problem.
- Location
-
- Location
- Shrewsbury
- Reviewing
- Airband
- Date
- 2022-04-12
- Comments
-
Fairly hopeless, would only use if no other alternative. Works for a while then becomes inconsistent.2 weeks in and we are getting nowhere. Only use if there is no other option!
- Location
-
- Location
- Shrewsbury
- Reviewing
- Airband
- Date
- 2022-03-16
- Comments
-
Installed for one week.
Internet intermittent.
Wireless devices don't work
No support.
No communication.
Useless
- Location
-
- Location
- Bromyard
- Reviewing
- Airband
- Date
- 2022-03-16
- Comments
-
Broadband was fine with the old WiFi system but the new fibre system, which is more expensive, is very disappointing.
- Location
-
- Location
- Highley but very rural
- Reviewing
- Airband
- Date
- 2022-03-08
- Location
-
- Location
- Exmoor
- Reviewing
- Airband
- Date
- 2022-03-01
- Comments
-
we've been with Airband on their radio based service for several years. It's always been unreliable when the weather is bad and we have always had to have a landline for back-up purposes. At the moment we haven't had any broadband for 11 days and they won't even give an estimate on when it will be back.
- Location
-
- Location
- Very rural Devon
- Reviewing
- Airband
- Date
- 2022-02-10
- Comments
-
Very happy ... seamless process to install and stable fast service! Can't ask for more.
- Location
-
- Location
- Barnstaple
- Reviewing
- Airband
- Date
- 2022-02-10
- Comments
-
Were with BT for years.. but if it rained the broadband was lost.. Airband has fixed that. Customer service has been excellent..any queries answered swiftly.my only gripe is that speed seems slower than before.. but fractionally
- Location
-
- Location
- Woodsend, Ledbury
- Reviewing
- Airband
- Date
- 2022-02-09
- Comments
-
We still have some trouble with not being able to always get our recordings on our televisions or being able to pause and rewind.
I would also like to know how to give my router another code as the one that was given us is too simple.
- Location
-
- Location
- Tenbury Wells
- Reviewing
- Airband
- Date
- 2022-01-23
- Comments
-
Lovely people but terrible service. I lose connection regularly and although paying for super fast broadband I routinely see speeds of 2-4Mbps
Really poor!
- Location
-
- Location
- Craven Arms
- Reviewing
- Airband
- Date
- 2021-12-25
- Comments
-
No problems, except recent exceptional gales did cause a loss of connection for most off the day.
- Location
-
- Location
- Much Marcle
- Reviewing
- Airband
- Date
- 2021-12-24
- Comments
-
- Location
-
- Location
- Wales
- Reviewing
- Airband
- Date
- 2021-12-24
- Comments
-
A lot better than all the other providers in the area
- Location
-
- Location
- North Devon
- Reviewing
- Airband
- Date
- 2021-12-19
- Comments
-
SOO much better than BT
We moved to Airband fibre as soon as it became available after years of poor Broadband service and reliability from BT
Airband fibre has been mostly very good but with a few network issues - hopefully just teething problems.
However, when you do have problems, their service is excellent - you can quickly talk to a local person who can fix things whereas with BT you end up waiting hours to talk to a call centre in India who do nothing… !
- Location
-
- Location
- Linley Brook
- Reviewing
- Airband
- Date
- 2021-12-18
- Comments
-
Terrible service. Complete lack of internal communication and support.
No desire to resolve situations other than trying to upgrade you.
- Location
-
- Location
- Holsworthy
- Reviewing
- Airband
- Date
- 2021-12-17
- Comments
-
We changed to Airband to improve our internet speed. We pay the same as our family in town where they get 40+ speed but ours still is intermittent when watching films etc. Meetings on zoom can be unreliable. It’s better than we had before but still isn’t really good enough.
- Location
-
- Location
- Ash Magna, Whitchurch
- Reviewing
- Airband
- Date
- 2021-12-16
- Comments
-
One branch took out my broadband for nearly two weeks cutting me off from my work ...
- Location
-
- Location
- Wem Shrewsbury
- Reviewing
- Airband
- Date
- 2021-12-14
- Comments
-
Very poor reception takes ages to load programs, always breaking down!!! your always updating the system but it never helps… feeling very let down by your aero
- Location
-
- Location
- Whitland
- Reviewing
- Airband
- Date
- 2021-12-14
- Comments
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Everything running smoothly up to now no complaints great service.
- Location
-
- Location
- ilsington
- Reviewing
- Airband
- Date
- 2021-12-14
- Comments
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once router replaced no more problems . we now have good speeds.
- Location
-
- Location
- Herefordshire
- Reviewing
- Airband
- Date
- 2021-12-14
- Comments
-
Very impressed with Airband. They were very accommodating and were able to tailor the Internet package for my needs. Installation was quick and professional, really friendly staff. Speeds are 4 times quicker than my previous supplier and the WiFi signal range is better.
- Location
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