BT Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.
Recent Customer Ratings for BT
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 10587 customer ratings since 2020-02-28 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
3062 Customer Reviews for BT
| Reviewer | Location | Reviewing | Date | Ratings |
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We had a really bad experience. We swapped to BT as our previous provider was slow and erratic. Imagine our surprise when we found that BT was the same. |
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| Annmarie Alao | London | BT | 2021-02-23 | |
No grounds for complaint at all. Fibre speeds are good (and consistent), reliability is excellent, and the BT Smart Hub is great.. Providing that you negotiate seriously at renewal time, the price stays competitive and removes any need to switch. |
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| Ian | Hambleton | BT | 2021-02-22 | |
Pitiful, never had more than 8Mb broadband on a good day, now down to 1.04Mb download and 0.05Mb upload speed. |
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| Tim Taylor | Kelso | BT | 2021-02-16 | |
Incredibly angry about BT's service. Switched from Sky because of promise of fire optic which after 2 weeks was told wasn't available. Then a long string of problems. No managers ringing back when promised. Then even the standard copper broadband order didn't go through because of a problem. Endless problems and terrible customer service. |
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| James | Cirencester | BT | 2021-02-12 | |
Speeds are very bad 3.83 mb |
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| Rosemary Knight | Archway Lodge Stable Yard Mentmore | BT | 2021-02-09 | |
got talked into switching to bt business broad band constant dropping off of signal nightmare trying to get through to talk about it passed from pillar to post bt even make it hard to find out how much it will cost to buy out of contract i will never ever use bt again after this |
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| frank | hednesford | BT | 2021-02-09 | |
When I signed my BT landline plus broadband contract, I was informed it is going to be a 12-month contract. One month before the contract ends, I phoned customer service to give the 30 days notice. I was told that my contract has magically extended. I have to pay £140++ worth of cancellation fee. This is all be cause BT sneakily advertised the landline service to be mis-matched with the broadband, so that we customers will be tricked to pay for the broadband for 18 months. I am a student who are financially affected by the pandemics. I demand my service to be cancelled free of charge. |
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| Kai | Edinburgh | BT | 2021-02-08 | |
very slow |
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| pat | Allington Maidstone | BT | 2021-02-07 | |
Moving over from Sky fibre broadband to BT FULL FIBRE BROADBAND would be easy I thought, as I was promised minimal disruption. Instead, BT have left me with no internet connection and no phone line for almost a week (and still counting). My wife and I can’t work from home (I am vulnerable), kids can’t be homeschooled, parents can’t call us. Add to that we can’t access our Netflix or Amazon accounts. This is most likely the WORST CUSTOMER EXPERIENCE of my life. I have had to buy a mobile Wi-fi dongle and data card at nearly £100 to give me something in the interim. Gave one stars only because the system didn’t allow me to leave zero. Can I go back to Sky...? |
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| Varinder Rehal | Leeds | BT | 2021-02-06 | |
we changed from postoffice to BT and the difference is amazing love the design of the BT router within an hour our internet was transformed fast clear phone line 10/10 thankyou BT recommended people |
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| karl smith | ross on wye | BT | 2021-02-05 | |
Moved house, requested a change. On the day there was no connection. 10 days later, still no connection. Awful customer service, lie after lie to get me off the phone and no clarification on when we'll be connected. Decided to look elsewhere and cancel our subscription immediately |
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| Tom | Cheshire | BT | 2021-02-05 | |
I've been a BT customer since I moved from Sky 8 years ago. Moved the service to the new house 2.5 years ago with some problems with the new set up. Since then I have 74mb up and 18 ddown 24 hurs a day EVERY day. I am now moving to the FTTP 300 mb option and have had the xternal work done (cable from the cabinet 30 yards away) and I'm now waiting for the internal connection, delayed due to the epidemic. I have always found the broadband rock steady and at the speed advertised. I do not use the BT router/wireless hardware as it is far too restricting in how you can set it up (30 years in the IT) industry. No company is perfect but I am a happy bunny with them and would not change suppliers. |
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| Terry W | Torquay | BT | 2021-02-02 | |
business broadband is absolute crap. There has been no full week of optimal performance, either constant dropped connections or just download speed below an acceptable level. |
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| Ola | London SW9 | BT | 2021-01-23 | |
BT is the worst provider i have been with. Sky was more reliable and they use they BT line.... go figure??!!. Customer service is the only positive they have in my thoughts. As soon as virgin media is in the street I will be changing provider. I would not recommend BT services. |
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| Robin Boden | Brownhills | BT | 2021-01-22 | |
I despair at BT nowadays. For the past 2 months, over 20 phone calls to them and several hours on the phone I still have 2 landlines. Is it too much to ask just to transfer the broadband to the other line and then close the first line? Every BT advisor has a different opinion of how to do this. Their complaints procedure is not fit for purpose and they never call me back. Usually half an hour wait to talk to them then constantly transferred. Its time the Government looked at their infrastructure monopoly in the countryside. |
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| Brian Deehan | East Yorkshire | BT | 2021-01-22 | |
Dreadful speeds for most of the day, never more than 10mps, and drops right off at 5pm to less than 2mps despite paying for a minimum 16mps. Complaint lodged with them. |
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| Chris VW | Guildford | BT | 2021-01-11 | |
BT broadband has got good customer service, but the connection is an absolute disgrace, it keeps cutting out every 5 minutes, and I had to ring up customer service this morning, and they told me they would try their best to fix it, but overall, a very poor service... STAY AWAY |
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| Charlie | New Galloway | BT | 2021-01-08 | |
Reduced speed and no communication from company and no speed test results as opposed to independent speed tests sites which are instant |
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| R. W. Blick | B14 6DN | BT | 2021-01-06 | |
after the appalling service we used to get from Sky broadband I think that BT broadband is the best thing since sliced bread! |
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| Mrs Grumpy | Suffolk | BT | 2021-01-03 | |
Bt boardband, Connection, speed problems. customer service is shocking |
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| Matthew Roberts | North Wales | BT | 2020-12-31 | |
The service to get connected with BT broadband is worse than in a third world country. I have spent a total of over 7 hours waiting, being cut off , passed round different departments repeating the same name and address details to different people coming on the phone and talking gobbledegook. Aaarghh!, |
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| Jay Sanghrajka | Northwood | BT | 2020-12-30 | |
After recently joining BT I was not best pleased with some of the service we got and nothing was getting actioned. However I luckily got a lovely lady called Jinder Kaur from the Leicester office (I think) who promptly resolved the issue and promised to call back which she did and also followed up after Christmas to make sure I received my connectors and got the engineer booked in. |
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| Chloe Duignan | Northamptonshire | BT | 2020-12-27 | |
One of the worst companies I have ever had to deal with. |
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| Jessica | Lankfer | BT | 2020-12-27 | |
slow, unreliable , expensive, difficult people to deal with |
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| dave | cumbria | BT | 2020-12-25 | |
I've had BT now for nearly 6 months, in this time I'm now on my second hub.i cannot get wireless at the rear of the house and my pc is 6ft away and cant connect to the hub ffs. I had better connection with sky who use BTs lines.... go figure. I cant wait for Virgin to come into the street. |
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| Robin Boden | Brownhills | BT | 2020-12-21 | |
Broadband ordered at EE/BT shop; EE agent signing me up to BT contract ordered wrong installation. He also got my email address wrong and failed to correct it when I pointed this out. |
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| Daniel | Edinburgh | BT | 2020-12-15 | |
Stay clear ,cant wait till out of contract.Internet intermittent constantly o access to subscribed channels but still have to pay for a service I'm not getting. |
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| Lorraine | Newtownabbey | BT | 2020-12-14 | |
"Sorry, nothing we can do" should be BT's motto |
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| Alexandru Seremet | Epsom | BT | 2020-12-10 | |
Poor broadband internet supplier it keeps cutting off and buffering |
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| Felman | Moston manchester | BT | 2020-12-10 | |
Terrible service, fault with broadband and have to wait couple of weeks before they can look at the fault, been told that they don't have to fix the fault within the first 30 days. Would be quicker for me to change broadband suppliers but BT will charge me £200 plus to leave before contract ends. |
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| tony | ashford | BT | 2020-12-09 | |
My Broadband has been down for 12 days now with no resolve. I have contacted support constantly and even had Open Reach say they visited me (lie) and I would repair it myself!!! So I was put back in urgency list. Aaaagghhh!! |
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| Mark Turner | Oxted | BT | 2020-12-08 | |
What an absolute shambles BT and kelly communications are i orderd fast fiber in mid september and kellys who were supposed to install the wire didnt bother so that was a major delay BT staff not botherd and kept blaming everyone else its now the begining of december and im still waiting to be connected steer well clear of Bt and its associates shocking display on how to run a company and would not reccomend them to anyone even my worst enemy |
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| Emil | Gabriele | BT | 2020-12-08 | |
Just read some reviews and realised that the worst service I’ve ever experienced is normal for BT, how can this company be so poor at delivering what they promise / organise, I’m going to email the CEO to see if they are interested or aware of how poor the BT company has become |
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| Richard lee | East Barkwith | BT | 2020-12-05 | |
Worst internet I ever had in my 22 year life. I have 2 month problem with internet speed and they just don't care. |
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| Krisztian | Hatfield | BT | 2020-12-05 | |
Never again. So bad that I raised and held an Ombusdman complaint against BT. |
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| M Hack | Worcestershire | BT | 2020-12-04 | |
Just tried to call and speak to BT about scammers pretending to be them - I had numbers etc for them!. On the 2 occasions I got through to BT they both hung up, not interested at all.. |
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| LucyB | lancashire | BT | 2020-12-03 | |
I would not recommend BT to anyone. What should have been a simple and easy case of transferring my existing account and service to my new address when I moved house has been an absolute nightmare. They cancelled part of my order on my moving day took over two weeks to put the new order through (leaving me without a working landline or internet service for a number of days), billed me for an increased tarrif at my old address account after I'd moved out, assured me that they wouldn't debit my account for this incorrect bill but did anyway, they've also set my new account up on a higher tarrif then originally agreed, and have ignored my last six emails to the Home Moves Team trying to get this all resolved (who'd promised me a call back two weeks ago, but who still haven't called me). I've also spent hours repeatedly on hold also trying to get through to someone to get it sorted (I'm currently on the phone to BT in a queue and have already been on hold for over an hour this morning). I've lodged complaints which have not been dealt with, and this is still dragging on six weeks after first advising them of my house move. Absolutely unacceptable way to treat their customers! I'll be raising this with the Ombudsman if BT don't get it all sorted out soon. If you're thinking of moving to BT I'd advise you to avoid at all costs, I'd really wished that I'd just switched to a new service provider when I moved house! |
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| Vanessa | Cornwall | BT | 2020-11-28 | |
Router is excellent. Full speeds on wifi upstairs. I pay fot 50Meg and usually get 42Meg. No down time at all in last 18 months. Free Anti-virus plus other perks etc. Pricey, but you get what you pay for. |
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| john bags | Berks | BT | 2020-11-26 | |
Horrible service ! Have paid for my contract with them, a month has passed and they still haven’t implemented the equipment and the wifi in my place. Have had 5 arranged appointments with them, and every time the engineer did not show up and did not even inform ! Completely unacceptable, horrible service and reliability ! Every time you try and contact them you have to wait for one hour, and every time someone says they will fix it and then the appointment does not got through ! Also, they promise to call you back, but eventually no once calls you, so you have to call them again and wait for one hour until someone replies. |
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| Nicole | London | BT | 2020-11-25 | |
disgusted by all service with BT won’t give them a rating for anything, they just fob you off when you have a problem |
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| Jean | Wakefield | BT | 2020-11-17 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
