3,590 Customer Reviews over 359 pages
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- Location
- Lonfon
- Reviewing
- BT
- Date
- 2023-08-04
- Comments
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I would not even give a single star to BT as its been a horrible service with the customer care and sales support team members. We have been promised with a temp router until the BT main hub activation happense (which effectively is taking forever), which we everytime call them and they say they cant see any order being placed.
I dont know whats going on with BT service that every other day we call and the customer care ends up placing a new order which we have not yet received.
They also say they dont have a tracking id / there is no way they know whats happening with these orders.
This is the most horrible service we have ever got.
- Location
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- Location
- Gloucester
- Reviewing
- BT
- Date
- 2023-08-03
- Comments
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Not possible to give negative stars or I would. Switched to fibre broadband with them, however we were not told that the package included digital voice telephone service, so that was a suprise when the router came. Then, they were unable to connect on the day they said the would and kept saying there was no problem. Eventually they said they would send an engineer but if the fault was with our equipment we would have to pay an extortionate fee and hourly charge. We were confident it was not a fault with us as the previous supply worked without fault, but they made us feel very worried we would end up with a massive bill. Eventually an engineer came out and got us connected two and a half days late, and the fault was with them their end. We raised a complaint but we were told there would be no compensation or any reduction in the first bill as a guesture of good will. They then tried to close the complaint saying it had been resolved..... BT is an utter disgrace.
- Location
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- Location
- England
- Reviewing
- BT
- Date
- 2023-08-03
- Comments
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BT customer service very very very bad people very rude
I will never go back to bt
- Location
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- Location
- Ealing Broadway
- Reviewing
- BT
- Date
- 2023-08-01
- Comments
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I had a bad experience with BT broadband service. After hearing that it was the UK's best service provider, I entered into a broadband contract which includes WIFI and a telephone line. After my three failed attempts in making an effort to begin the arrangement with BT, I decided to opt out of the arrangement as I had waited for a month for the installation of WIFI and the landline which is unacceptable.
- Location
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- Location
- Wales
- Reviewing
- BT
- Date
- 2023-07-31
- Comments
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We were promised speed and solutions - the only things we got were delays, mistakes and problems.
They were very fast in selling and pushing for signature, but when it came to receiving what we had ordered mistakes wouldn't stop happening from BT's side.
Radio silence - and not only from sales people we had been working with, but also from the Commercial Director.
In fact, to date, there is still no answer to my latest email asking for the cancellation of the product. It was ip.liverpool who had to close it in the end.
Absolutely NOT RECOMMENDED for businesses.
Shameful customer service
- Location
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- Location
- Manchester
- Reviewing
- BT
- Date
- 2023-07-30
- Comments
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Truly one of the worst customer service experiences I have had with a company. I was an existing customer and they left my family without internet for 3 weeks when I “upgraded” to full fibre. I then had to do all the chasing with over 20 phone calls to try and work out what was going on. And supposedly this has happened to over 12,000 customers so they clearly don’t know what they are doing with this fibre upgrade and it’s a total shambles but they continue to sell it. Everyone I spoke to on the phone told a different story and timescale regarding the internet getting connected and then they started to blame it on “bt wholesale” which supposedly is not directly linked to bt and so they customer service department then washed their hands of it as they couldn’t do anything. Then once we were finally connected I was told it was now an openreach fault and they were to blame and that they would have to compensate me which would take a maximum of 30 days and once again that didn’t happen either. I even emailed their CONSUMER-RESOLUTIONS email address on a number of occasions and got no reply. Avoid this company as they clearly dont care about their customers and have no interest in helping when it’s actually needed. Absolutely useless. On top of all this I haven’t noticed any real improvements in internet speed with the full fibre which I also rate as very poor
- Location
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- Location
- Southend on sea
- Reviewing
- BT
- Date
- 2023-07-28
- Comments
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Awful I wouldn’t recommend BT to anybody
- Location
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- Location
- Berkshire
- Reviewing
- BT
- Date
- 2023-07-27
- Comments
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I’m so happy as low cost as on benefits & they check. Very happy can watch things on iPhone & watch tv. Customer service female helpful but issue as don’t know bt number. I have a tv package with Netflix. Netflix very helpful. Sometimes loading issues maybe. Don’t know much about it.
- Location
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- Location
- West Midlands
- Reviewing
- BT
- Date
- 2023-07-26
- Comments
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Had full fibre to the house installed and to be fair the main computer that is wired is getting the 500 mbps the WiFi is terrible, getting worse speeds that the previous set up, even though the router is in the same place. Overall a waste of time.
- Location
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- Location
- Spalding, England, UK
- Reviewing
- BT
- Date
- 2023-07-21
- Comments
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I found BT reliable for stability only. The service has downgraded if you need support lately and they now charge you £18 if you are in contract or not, to stop there services, which no other company will do to my knowledge. In my opinion its not worth starting with BT as they will only take whatever money they can from you, as they are in my opinion going rapidly down hill and claiming what they can from us all. I complained about the "disconnection charge" and after and hour of chatting to someone across the world, I got discounted a whopping 0.48p! Wow never going to BT ever again, my advice stay well clear unless you are prepared to pay extra for no better than what other companies can provide. I mean I got my broadband now 2x cheaper and 3x the speed with UPP Broadband and couldn't be happier.
- Location
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