BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3.1 stars
  • Customer Service
    3.1 stars
  • Speed
    2.9 stars
  • Reliability
    3 stars

Based on 5143 customer ratings since 2020-12-06 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,192 Customer Reviews over 320 pages

  • Reviewer
    Location
    Sutton Coldfield
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have taken BT superfibre connection to my work from home. It is the worst decision I made. There was an inordinate delay in getting the connection. (Then 3 blokes came in 3 vans to put ONE wire from the road to the house. One did the work the other 2 merrily chatting away) I wish Virgin was available in my area ! The speed is supposed to be 300Mb, I hardly get 50 MB. When I call BT they insist the connection is fine. The connection is unstable at best and often I cannot connect 2 devices let alone what is said in their ad! Can Britain not have better internet than this?
  • Reviewer
    Location
    york
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    having switched from sky to b t i can not return to sky quickly enough The whole experience with B T has been dire broadbad wont connect poor set up by engineer phone line wont work hours and hours on the phone and computer when they did manage to provide a service BAD BAD BAD
  • Reviewer
    Location
    Peterborough
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Even putting 1 star is better than they deserve. The absolute worst internet I have ever had. Internet speeds ( by them ) were 15mb lower than they said, and my tests were absolutely disgraceful. I work from home so need a stable connection, however it has been impossible to do ANYTHING. Internet speeds showing a whopping 1mb/s (if that sometimes) pages taking years to load, youtube videos buffering on 240p. I have had to work from my friends house the last 2 weeks because of this and it's totally unacceptable. Never ever using BT again, the service is an absolute joke.
  • Reviewer
    Location
    Scotland
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Exceptionally poor customer service, I would strongly advise anyone who is seeking a positive outcome and customer satisfaction to look elsewhere, I have been a loyal customer to BT over the last 24 Months paying my direct debts on time and enjoying the service until I made a short term transition into another property one in which the duration was going to be 3 months at the end of this period my service was going to cease, I made this very clear to BT. I have now been hit with an unexpected charge because of the move, I made it very clear to BT that this transition was going to be 3 months so why lie to a loyal customer and not make that loyal customer aware of the line rental charges, a company who supposedly puts "customers first" one of their core values, I am now starting to realise why BT do not advertise their Trustpilot score. Because of this experience, I will never recommend BT or any of BT's products to friends or family and I recommend anyone who is reading this to seek an alternative supplier and products.
  • Reviewer
    Location
    UK
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The absolute worst. Broadband installation is 38 days overdue after a 3 week delay between account setup and the installation. The only time I get updates is when I call, and some unfortunate (very kind) customer service person has explains that they plan to do it in the next week. They never do. Recommend just about anyone else. Truly awful experience, making working from home and moving house an absolute nightmare.
  • Reviewer
    Location
    ABINGDON
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This has been by far the worst service I have received from a broadband and tv box provider.
    1- The TV Box and hub did not arrive until a week later than the starting date and they did not modify the starting date.
    2- I was promised the big sport package which includes HD channels and had to call 2 times where they said the problem was fixed but it was not. The guys who talked to me did not what were they talking about.
    3- The third time I get to talk to someone who knows what was talking about. Also, the problem with my tv changed as well so to see HD channels it was asking to upgrade subscription. When I talk to the BT specialist he agreed that I should have HD but that it was not assigned and that I would have to pay extra money to get it. That is when I decided to cancel. Luckily enough I still was within the 14 days free cancelation Do not want to know about BT ever again.
    3- The sales guy that promise the package for a certain price was a scam. I honestly do not know how this service can get worst.
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking reliability. The worst broadband connection I have ever had. Am moving to Community Fiber
  • Reviewer
    Location
    St Albans
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Texted BT am as no house phone or internet. Got automated message saying up to 48hrs to fix. Just 2hrs later engineers attended and fixed fault in street machinery. Everything working perfectly. Can only speak as I find, brilliant service.
  • Reviewer
    Location
    london
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have been stuck with BT for a good part of 2 years (almost). Although the speeds were decent enough for the package I had, the termination of my contract resulted in the worst possible ruckus - long story short; the chat team does not know a thing about how to terminate a contract and there is a lack of communication between various sections. I had to waste 3 mornings (2 weeks distance apart) to get someone to place a return order of my router and have my account cancel on my requested date - And when that was done I found out (a month after) that I was still resulting a regular customer and paying the bills regularly...terrified of having to set up an account with them ever again.
  • Reviewer
    Location
    scotland
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    normally i leave a bad company at 1 star but this is completely abysmal. rating this 1 star would be generous considering what you actually get from BT. we get our first BT router a few years back, signed for a year or 2 since they promised good connection. nope! couldn't even connect to stuff as simple as video or online meeting. so we phoned them up and asked for an engineer and the engineer came. the engineer promised high speeds and set us up onto the "fastest connection possible". looking back on that, i almost fell out of my chair laughing with how false that was. nothing improved and they charged us anyways without any reason or explanation as to why nothing improved. naturally, we called again and got set up with new internet. this has been a bit better but not much. not to mention, there's zero point reaching out to the support team since they're as about as useful as a rock and will just keep you on an endless loop while being as passive-aggressive as humanly possible. horrible company.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.