BT Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.
Recent Customer Ratings for BT
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 10824 customer ratings since 2020-01-19 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
3047 Customer Reviews for BT
| Reviewer | Location | Reviewing | Date | Ratings |
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absolutely great wifi speed, with my old provider i was getting less that 1 mb/s and now with BT im getting around 125 mb/s |
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| josh | derry | BT | 2020-08-06 | |
Three months no service this year (2020) |
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| Mike Little | Faversham UK | BT | 2020-08-05 | |
Don't use BT if you live in central Birmingham. The broadband is terrible. I also had several issues with them when I moved apartments. I moved in the same block and they couldn't fix my connection issues. They made me wait 9 months after which I gave up and ended my service |
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| Zeba | Birmingham | BT | 2020-08-01 | |
I made a change of house I took BT, but they started to charge the rest of the old contract, I called and they said it was incorrect, not to worry, 4 months later, I receive a letter from their company of 475 pounds debt recovery, and I'm still a customer. In addition to being incompetents,they are liars. |
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| Joao Coentro | Chippenham | BT | 2020-08-01 | |
This has been the worst customer service I've ever received not only from a broadband provider but also from any service in any industry!! |
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| Ricardo Brandao | Swindon | BT | 2020-07-28 | |
Shamobolic customer services, different excuses and story everytime I phone. |
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| Peter | Southampton | BT | 2020-07-27 | |
Been with BT for far too many years and we have to keep calling about the same issues :( they can't even get our name and address correct. Diabolical Customer Services and never a person whose first language is british. Want stress free... don't go to BT |
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| Paula Dawson | Balmedie | BT | 2020-07-26 | |
Un reliable broadband service which can only be guaranteed if you pay the extra cost of having a 4g router as a back up when the broadband fails. Usually 3 or 4 calls to 151 to get an engineer to your home who leaves saying there is no fault at the premises and has to investigate at exchange. Not happy with a service that costs a considerable amount more than competitors. I thought by using BT I would get a premium service as they owned the copper and fibre cabling as well as local exchange premises and hardware. Not recommended by me, as an experienced BT customer. |
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| Steve | St Clears | BT | 2020-07-24 | |
Bt just don't want to listen to their customers. They make promises which they cannot, and do not, fulfill. Getting to talk to a manager is harder than getting blood from a stone. If they actually did what they say they are going to do that would be a change for the better. |
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| Timothy Goswell | Brighouse | BT | 2020-07-24 | |
Unfortunately I'm unable to judge the speed or reliability of the broadband as I've been waiting since February for it to be installed and it's still not done. |
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| Gary | Orpington | BT | 2020-07-22 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
