3,590 Customer Reviews over 90 pages
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- Location
- Aylesbury
- Reviewing
- BT
- Date
- 2015-02-23
- Comments
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My experience with BT has got to be the worst experience I have ever, ever had as a consumer and I strongly recommend others steer well clear. 6 weeks, over 30 phone calls to BT, several hours on hold, 40 occasions of being misadvised, stood up by 3 x engineers, £121 and still no broadband.
- Location
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- Location
- Cambridge
- Reviewing
- BT
- Date
- 2015-02-23
- Comments
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I had Virgin Media for 2 years and I only had an issue once. A technician was sent immediately to fix it. I've had BT for 6 months and I have issues on a monthly basis, which I'm left to myself to solve. I've had to look up answers to questions online, which the phone support was not able to provide me with. I strongly recommend Virgin over BT!
- Location
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- Location
- cornwall
- Reviewing
- BT
- Date
- 2015-02-23
- Comments
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Never again will I go with bt
im a fiber to the house customer
aftrr placing an order took two weeks for open reach to come in install a new ont box ..
after it was installed I had broadband for 10days even thu
bt told me I cant have Internet because its not be activated but it was working
Bt then activated two weeks after open reach had been. broadband then when off line was told it would be on within 24houts 4 time's today I have just told them to stick there boradband up there ass and have cancelled. I have been a bt customer for 5 weeks and have nevrr had so much stress over getting Internet
- Location
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- Location
- Corby, Northamptonshire
- Reviewing
- BT
- Date
- 2015-02-21
- Comments
-
Firstly disappointed to find out that because we have moved into a new build estate that BT are our only option so we compared prices and the unlimited Infinity 1 package seemed like a pretty good deal. We signed up but there was a problem.
First issue was that Openreach had to go out and install the line and BT would call back with and update 3 days later. They did call back but the voicemail was that another update would be forthcoming in 3 days time. So I waited and 3 days later another update was due 3 days later. Another three days and the voicemail said that the explanation would be provided in another five days time.
Now so far I've not been too upset as BT had kept to their estimated callbacks and as it's a newbuild I had to expect some hiccoughs.
The update call with the 'reason' I got was that openreach are unable to provide the service as there is no phoneline! I knew this because I am asking them to install the flamin' line! 'We are sorry Sir but we have cancelled your order'.
At this point knowing BT are my only option and they cannot provide the service at all with no explanation is ridiculous! I have asked for the matter to be escalated but I doubt this will make any difference.
So we are now faced with moving into a nice new house today that won't have a phone line or broadband indefinitely. No I would not recommend them but when they control the monopoly of lines I wish there was at least another ISP to try! But there isn't.
- Location
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- Location
- Scotland
- Reviewing
- BT
- Date
- 2015-02-20
- Comments
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Awful service I had to phone 4 times to stop them double billing me and then they put me on the wrong tariff.
Broadband speed nowhere near what they advertised and regularly stalls. Looking to change my provider as soon as.
- Location
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- Location
- United Kingdom
- Reviewing
- BT
- Date
- 2015-02-20
- Comments
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All we wanted was a simple switch which required a new hub and a youview box and an engineer to conection so in order here's what happened
1) the hub was delivered to our address but addressed to my mum who died in 2008 and should not e on the account
2) the engineer went to our old address where we haven't lived for 7yr
3) billed us for a youview box that was with the engineer who went to our old address
4) after dealing with their Bangalore call centre and being promised a call back twice funny never happened
NOW BYE BT HELLO SKY they have now also lost my dad and brothers as customers as delivering items addressed to my mum has so badly upset us we are all going g with divergent providers
- Location
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- Location
- Sutton Coldfield
- Reviewing
- BT
- Date
- 2015-02-19
- Comments
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Had BT Infinity for 2 years and the speed has been well below normal broadband speed. After numerous hours calling there useless customers service and technical support,they failed to resolve the problem but still charged the higher price for this so called "superfast' Infinity. I overheard there engineer on the phone asking the exchange to remove the 'cap', so they do actually control the speed. I have now moved to EE and not only is the speed satisfactory but its also much cheaper.
- Location
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- Location
- Durham
- Reviewing
- BT
- Date
- 2015-02-19
- Comments
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One word... Hopeless placed my order a month ago. My current provider was cancelled. Me left with nothing
Super fast?? Any would be good at this moment in time.
- Location
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- Location
- Berkshire
- Reviewing
- BT
- Date
- 2015-02-18
- Comments
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Daylight robbery. We have moved, we asked BT to keep the port open as we were looking to take one BT infinity (We both work from home and need those speeds), the same package as the originals home owners (my parents). This was promised and they agreed the sale. The day came, no engineer turned up and after US calling BT, we were told the port had been closed and capacity sold to someone else!!! Leaving us without Broadband infinity until 18th March. With no apology or admittance of fault. Then having to spend a total amount of 5 hours to get dialup set up for next week.
Which is pointless for work. Absolutely the worst service I have EVER had from a company.
- Location
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- Location
- Northern ireland
- Reviewing
- BT
- Date
- 2015-02-17
- Comments
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Shocking !!! After 14 years with BT to be conned into renewing the worst contract on the market with FREE. Bt sports !!!! £63 per month for not even fibre optics !!! Disgusting company and should be investigated
- Location
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- Location
- Nigeria
- Reviewing
- BT
- Date
- 2015-02-16
- Comments
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I subscribed and paid for one day wifi access with BT wifi with fon. I only had access to Internet for just two hrs after buying but could not log in again till the day was gone. Very very bad experience and service
- Location
-
- Location
- suffolk
- Reviewing
- BT
- Date
- 2015-02-16
- Comments
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will never use bt again. signed up for bt infinity a few years ago via fibre optic and all was well, then soon after the 2 year contract ran out the broad band speed got slower and slower made numerous calls to the technical department and both I and they had problems understanding each other due to the language difficulties they always carry out the same tests that take 10 to 15 minutes a time and always say that their systems show that we are getting 70mb down load speed, try to explain to them that we are often getting less than 1mb and they just put up defensive walls and refuse to listen they also seemed surprised that i refused to go out and but a lead to connect my computor to the hub so that they could test this, tried to explain that it was their hub and i wanted an engineer to come out and test it and they refused. spoke with one young lady who to be fair was very helpful and she got us to press the reset button on the rear of the hub that sorted the problem in the short term but we are having to press the reset button 2 or 3 times a day to get a decent down load speed. finally to day asked to speak with customer services uk to speak about cancelling my contract with them as they seemed incapable of resolving the problem and the young lad agreed that it sounded like and old hub that wasn't up to the job and that i needed an upgrade and then wanted to charge me for a replacement hub tried to explain that i pay them for a service which they are not providing and that the hub is theirs and not mine and that maybe they would like to replace the hub as part of the service that i pay for and he said that he would speak with his manager and call me back, i have heard nothing from them since and so have spent the rest of the afternoon speaking to other suppliers and will dropping bt as soon a possible
- Location
-
- Location
- Cambridge
- Reviewing
- BT
- Date
- 2015-02-16
- Comments
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Firstly, service, in one word, is PATHETIC. BT took a sweet 20 days to put up the line. And the line did not work! They took another 7 days to fix the problem.
The speed was excellent. It worked without problems for exactly 2 weeks. After that, the disruptions began. The modem would stop working every 15 minutes to two hours, for 15 seconds to 3 minutes, at random. This basically means that you cannot stream movies without having interruptions at random. You cannot VPN into office without having to go through the trouble of reconnecting at random intervals.
Then comes customer support. Support folks are mostly a friendly lot with intentions to help. Though the intentions rarely translates to actual proper, satisfying resolutions.
I took the connection because of the speed and unlimited service, but little did I know that the advertisement not mentioning an uninterrupted service meant that the service would be as pathetic as it is!
I would rather go for lesser speed with download limits than continue with such a horrible service, but unfortunately, they want me to pay a discontinuation fee of some sort. I think I might take this to court since there are many ongoing, registered complaints regarding this.
The saddest part is that this is my first experience in the UK, and I am thoroughly disappointed because the so-called "Third world nation" that I come from, offers much better service, reliability, customer service! So much for the British experience..
PS: No nationality based offense meant. But the BT service so far, is what it is.
- Location
-
- Location
- Canterbury
- Reviewing
- BT
- Date
- 2015-02-16
- Comments
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Don't use BT! Their custom service is appauling. Incompetant, rude and seriously unhelpful. They are vastly over priced and everything is added on as extras meaning you end up paying even more than you thought to get the same service as elsewhere. Their fibre optic broadband is only fine if you are plugged in, the wireless drops out constantly and the router has to restart all the time causing no end of trouble. Would leave now if I wasn't tied into a contract. Never using BT again!
- Location
-
- Location
- Barrow
- Reviewing
- BT
- Date
- 2015-02-15
- Comments
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Signed up to a phone, broadband,tv & sport pack. Less than £30 a month. Equipment delivery and engineer were both early. BT Wifi & BT Sport apps are great extras. I had a fault which was fixed within a week including engineer visit at no charge. Even the infamous BT Indian call centre called as promised. Would recommend to anyone
- Location
-
- Location
- Leeds
- Reviewing
- BT
- Date
- 2015-02-13
- Comments
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Sad to say BT are very poor. I eventually changed to sky.
I had broadband and phone with BT @ £43.00 a month. Speeds were 0.8 download and 0.2 upload but at weekends we often got zero. I concur with other posters that customer service was useless and even total lies. I threatened to take them to court through breach of terms and conditions and left BT on that basis.
Now on Sky broadband on exact same copper wire and get 3.8 download and 0.8 upload. Broadband is quite stable also.
The problem lies with BT.
- Location
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- Location
- oxfordshire
- Reviewing
- BT
- Date
- 2015-02-13
- Comments
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Poor broadband speed, terrible customer service which is in part due to typical 'large company' internal processes. No ownership of problems or complaints, complaints not registered and have to push to resolve.
- Location
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- Location
- Uxbridge
- Reviewing
- BT
- Date
- 2015-02-12
- Comments
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I am ex BT. When India starting controlling our install & mtce work it all went downhill overnight. When we had Ifinity2 upgrade an ex Railway guy who had worked for BT for 6 weeks did install...did not understand how to reconnect extension wiring to new master linejack..ha ha ha..
Feel really sorry for all BT customers. Service now is terrible.
A few managers I had were diamonds,
the rest completely useless.
- Location
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- Location
- Aberdeenshire
- Reviewing
- BT
- Date
- 2015-02-12
- Comments
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I've been a longstanding BT customer using both phone and broadband, had issues with an old router resolved (router started making weird noises but still worked, called BT and they sent out a new one sharpish). Had various packages and upgrades over the years, though it is very difficult to get a cheaper package, I have to "leave" BT and then sign up again which is annoying. Use broadband for streaming TV, regular surfing, speeds are good except streaming at peak times is not possible. Also use the openzone Wifi when out and about which is very handy. As long as I can get a good deal I will keep using them.
- Location
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- Location
- Ayrshire
- Reviewing
- BT
- Date
- 2015-02-12
- Comments
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Just moved from BT to SKY due to the following;
1. Horrendous performance including multiple drop - outs, slowwwwww speeds, weird loss of Internet during heavy rain (BT accused me of imagining this), and did I mention the (many,many,many) drop - outs?
2. Customer 'service' is a joke. Call centres in India where the poor souls are clearly reading from a script and have zero ability to actually listen to what you're saying far less actually offer a helpful solution. And they never, ever, EVER ring you back after they tell you they will. Ever.
3. Faulty hub. And again. And again. And again.
4. I think BT are bloated, arrogant and complacent and they don't deserve my hard earned cash.
Sky on the other hand have been wonderful and THEIR Indian call centre has staff who actually are allowed to think for themselves. Also they make you feel like they appreciate that you've chosen them and want to make you happy. Hooray!
- Location
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- Location
- Chipping Campden
- Reviewing
- BT
- Date
- 2015-02-11
- Comments
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I live in the country, so my internet will always be slow. But my exsperence with Bt has been awful. Lost my phone line for just under a month. It made my internet even worse. After they fixed it I had charges I never made. Dealing with customer service was the worse part of it all. No one speaks English good and it's very difficult when you have a problem and they will not say sorry for the bad service. I had to fight for any compensation and its was almost not worth the effort. Can wait for my contact to finish. Think I might just leave early.
- Location
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- Location
- Rochdale
- Reviewing
- BT
- Date
- 2015-02-11
- Comments
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Our community group as been with BT for 5 years now, and have recently just upgraded to 38Mb fibre.
On the old ADSL, we had a wireless speed of 18Mb and now have a wireless speed of 36Mb on fibre.
The only contact I have had with them, was when we phoned to upgrade. Dealt with sincere courtesy and everything which was promised was promised. The engineer turned up this week between the promised times and within 30 minutes we were upgraded.
I do not know what they are like when you have problems, as we have not (touch wood) had any with them.
Over our 5 years experience, I can recommend.
- Location
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- Location
- Essex
- Reviewing
- BT
- Date
- 2015-02-11
- Comments
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My Daughter ordered this system on line, having been lured by the provision of the free BT sports on TV. Other than that she had been happy with her previous ISP. Talk Talk.
I too ordered the same system a day or so apart. (I live a 3 minute walk away)
To cut a very long story short: upon connection it soon become apparent that my daughter could not get BT sport on TV. Over the next 7/10 days we spoke to BT customer service (An appalling service) about this problem. Here is a rough log of calls.
1. Order management office Cardiff (some of the information I was given here was either totally incorrect or misleading, but there was no apology nor solution provided.
2. An advisor in Belfast (Ditto above)
3. An English speaking lady Melanie in the UK
4. Shefali India (promised to call back the next day) and of course that didn't happen even though I gave her my mobile number and it was connected with 5 bars all day
5. Yokes India. This gentlemen was down right rude. So I asked to speak to his Manager ..?
6. Chanda India ( The manager) I may as well have been talking to myself) totally inept
7. Erin (UK) I suspect Liverpool area. At last a young lady who recognised that she was talking to a Customer. "I really do care about my customers" she bravely and genuinely stated. I pointed out respectfully that if she did it would be better to leave BT and find an organisation that would compliment her natural talents and beliefs.
My simple request was this: wether BT sport on TV is free or not. My daughter ordered the system BECAUSE that was the main lure. It hasn't been supplied and no date for when it could be was given. On that basis it is only fair for her to be able to cancel the service and receive a full refund without charges. BT say that because their confusing online order system caught her out, tough luck. If she cancels now not only will there be no refund, on the contrary she will have to pay a cancellation charge.
Only a monstrous, outsized, disorganised poorly resourced Dinosaur like BT could treat their Customers like this and get away with it because they simply DON'T care.
I will never, ever.....use this despicable organisation again for a packaged internet TV or phone provision, even though I have recently ordered the same at the same system. I will have to suffer their disgustingly poor customers care for 12 months as will my daughter (even though she has not received what she sincerely believed she'd ordered)
Then it's Goodbye, Alvida and good riddance .
If you want a good standard of customer care avoid BT or use them at you Peril. They as far away from British as the planet Pluto!!!
- Location
-
- Location
- england
- Reviewing
- BT
- Date
- 2015-02-09
- Comments
-
If there was a choice to put NO stars I would. What a rip-off of a company! They have a reputable name so you expect a lot from them but the customer service IS USELESS and in INDIA. The customer services team seem to struggle at times to understand and process English. Thankfully I left them last year and cleared up everything, however I considered continuing my contract with then when I moved so gave them my forwarding address etc. Today nearly 6 months later I receive an email from a debt collection agency saying I owe them £35!!! I ring them up only to be told I did not give them my forwarding address so obviously they used this agency to trace me and now I have to pay them 25% fee on top of what they say I owe them!! I am LIVID. I absolutely abhor this company!!
- Location
-
- Location
- Bournemouth
- Reviewing
- BT
- Date
- 2015-02-09
- Comments
-
Avoid at all costs.
Connection is poor and live in an area surround by fibre optic yet our house plus 6 others seem to have been missed out even though you can't get much closer to the main hub yet BT won't connect us otherwise i'd be with Virgin.
Got sent a non functioning hub and after spending a week phoning India repeating and jumping through hoops to get this sorted the only offer given to me was to send an engineer and be charged £129.99 because they sent equipment that didn't work. Then the engineer didn't turn up and had to book more time off work for another to be sent.
They will scam you unless you go for there infinity if they feel like connecting your area up that is, Avoid, Avoid and Avoid.
Also Ombudsman doesn't care because they were paid off with buying up all the contracts. Monopoly wins and average consumer gets ripped off.
Parents use sky and they are 10 times better, think anyone else is better and until people stop using BT and the government sell the contracts out fairly this won't change.
- Location
-
- Location
- Horsham
- Reviewing
- BT
- Date
- 2015-02-09
- Comments
-
Overpriced service, which whilst it has been reliable in the main, since organising a switch over to another provider has become un-usable, dropping constantly, very low ping times. Biggest gripe with BT is the cost, hugely expensive service, with no offers to keep pace and be competitive if you are already a user. Thus almost forcing you to move providers, stupid business strategy, now moving for a like for like deal that is a quarter of the cost! Line dropping is a big feature and always has been, annoying when watching BBC iPlayer or doing streaming.....
- Location
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- Location
- sittingbourne
- Reviewing
- BT
- Date
- 2015-02-08
- Comments
-
Poor service yet again from BT. I wonder whether any of their departments communicate.. I have TV broadband and phone with BT... I recently became eligible for Netflix free as part of my package.. Signed up for it... I enquired as to me having Netflix in the past and cancelling my subscription would be a problem as its the same email address I use now... I was told no problem... And yet on setting up my new box which took 25 minutes , only to discover Netflix not working... I then phoned BT only to spend a further forty minutes of my time talking to asia, only to then be told oh the department we need is closed ... I will have to call you tomorrow... Apparently I should of received an email from another department... Of course, standard with BT... Said email has not been sent... Every time I use BT for any sort of upgrade it is never straightforward or simple.. And always involves being pushed from pillar to post and taken forever to be resolved....I have come to accept that this poor service is just the norm from BT... And that yes of course most definitely means no not possible...i am infuriated by their incapapabilities
- Location
-
- Location
- harlow
- Reviewing
- BT
- Date
- 2015-02-05
- Comments
-
always breaking up - longwinded access - call centre a bad joke- crap basically
- Location
-
- Location
- Doncaster
- Reviewing
- BT
- Date
- 2015-02-05
- Comments
-
5 weeks and still waiting for the smooth migration from aol over to bt... worsed mistake ever!!!!
Left with no internet what so ever not even old trusty aol..
Placed order over five weeks ago only to find out my order had failed not once, not twice, but three times for what ever reason, they gave me so many complicated reasons as to why an order can fai...(failed because sombody didn't click the mouse properly).. I was promised a smooth migration as they put it with no loss of Internet connection it would just switch over at midnight...
The change over day has arrived and I guess I am paying from today's date but I have no router no TV set top box or anything els for that matter... I even recived a tx message saying my router would be with me yesterday... Still nothing worsed company ever... Don't bother with bt the lame excuses have been almost entertaining.. If I didn't have things to be getting with online like emails ect I would find this big joke hilarious...
- Location
-
- Location
- Somerset
- Reviewing
- BT
- Date
- 2015-02-04
- Comments
-
have tried for over a month to move from Sky broadband to BT infinity 2 (due to their monopoly with fibre) and it has been a nightmare! first my address couldn't be found on their database, appointment booked only for engineer visit to be canceled 2 days before, tried calling to fix this and passed around the globe from one call centre to another with no one having a clue what the problem is. have spent well over 5 hours on the phone trying to resolve this but with no luck. The managing director of sales (libby Barr) should be sacked
- Location
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- Location
- St. Ives
- Reviewing
- BT
- Date
- 2015-02-03
- Comments
-
BT package is Infinity 2 Unlimited and (calls £7.50 a month) Since starting this package on 8th January broadband has been around 12 times today 3rd Feb. The broad when working is down to a download speed of 0.03 Mb/s which is worse than the old dial up and you can't use it. Avoid BT like the plague.
- Location
-
- Location
- United Kingdom
- Reviewing
- BT
- Date
- 2015-02-03
- Comments
-
I am trying to watch the FA cup reply Manchester United V Cambridge online, which would have been the pinnacle of my day and would have been a source of entertainment. But to my disappointment and annoyance the website remains half an hour after trying to login, at the login page. I had to receive the score through my friend, who is also irritated, frustrated and pissed off. I think it would be fair of you for the loss of my time and causing me emotion distress, to recover the costs of my displeasure with a Ferrari, preferable a red one. I hope you will sort this out and have back-up measures in places, to avoid this recondite in the future and a Ferrari would not have been given to me. Yours Faithfully, angry, deprived football fan.
- Location
-
- Location
- Leeds
- Reviewing
- BT
- Date
- 2015-01-31
- Comments
-
Beware - quoted a package for 12 months but when confirmation came through the price was only discounted for 6 months, make sure you read the small print
- Location
-
- Location
- North Yorkshire
- Reviewing
- BT
- Date
- 2015-01-30
- Comments
-
Moved address in mid January 2015, placed an order for phone, broadband and TV on 8/12/14, plenty of time I thought and could even keep my own number!! Well here I am as February starts tomorrow, phones working, though no answer phone or caller ID, televisions just connected today but no BT sport!!, internets ok, but half of the speed quoted!! And still I wait for my old number to return,, then and then only will BT even consider the days taken off with no engineer, still not sorted out in 2 months and bills that don't tally to what I've had??!!, and I know it's a free phone number, but they're getting paid to speak to me, who's going to reimburse me with the 12 hours (so far) I've spent on the phone because they can't sort a straight forward order out.
- Location
-
- Location
- Wellingborough
- Reviewing
- BT
- Date
- 2015-01-29
- Comments
-
Decided to join BT Infinity in May 2014 as it apparently was the best, fastest broadband on the market.
Since May, we've probably made over 20 calls a MONTH to complain about our terrible service. Calls will usually last around 1hr - 3hrs, this is fine if you don't have dinner to cook, places to be and lives to live but sadly, we do. The customer service over the phone is patronizing and usually rude, we get ran through the same things about connecting wires etc, but its no help. They say they note calls but when you call back they tell you you've never called them, even though you spend hours on the phone with them a few weeks prior. We have opened up so many cases now we can't even keep track, none of the cases have been solved. The internet will drop out randomly, sometimes it will talk over 2 hours to turn back on. When the internet goes out, you get steps to follow in your browser, after about 6 times its mind numbingly annoying to go through the process of checking wires, pressing the refresh button and unplugging and plugging things back in even though my router is never touched, only ever cleaned around. On top of that, if you accidently knock over the router - or even just nudge it gently - sometimes it will totally freak out and refuse to connect to the internet.
Recently, the internet drops every hour or so then connects again which is incredibly annoying. We have had a new router sent out and it made no difference.
We called them today and they did some 'tests' on our landline and wireless, apparently their maybe a fault in OUR wires, they are charging and WHOPPING £129.99 to check these wires in our homes, which we are 100% sure they're is nothing wrong with them.
We were previously with TalkTalk, we hope to go back to them but sadly we have to wait for our contract to end before we can do so as they said they would charge a large fee to get out of the contract and we certainly don't want to give them any more money. Avoid BT Internet at all costs.
- Location
-
- Location
- cheshire
- Reviewing
- BT
- Date
- 2015-01-26
- Location
-
- Location
- Leytonstone
- Reviewing
- BT
- Date
- 2015-01-26
- Comments
-
Welcome to the JOKE LAND of BT Business Total Broadband. So here and there you get some issues, sometimes for couple days, sometimes for weeks. Does anybody cares that you running your business online?Nope BT don't give a slip. Do you get compensation or something if you internet isn't properly working for two weeks? NOPE. Does anybody call to see if it's working now, after all you paying for the service? NOPE...So time passes and I receive phone call for renewal, they offering £2 discount and the bill would be £44.00 a month. Really? I been customer for more than 5 Years and I get £2?lol OKEY..I say I will shop around and ask if they could call me tomorrow, they don't sound too happy, plus now they tell me that I should call them back. Really is that how you treat your customers? So I found deal with Talk Talk who offers me same deal for £25.00. So today I get letter from BT saying I will need to pay £53.61 for stopping contract early. HOLD ON..it was just last week I spoke with them regarding renewal. So I call them..Now they telling me I have two different contracts, one for broadband and one for phone line..???but I never asked for two contracts. Yes but for broadband to work you need phone line. So how come they on two different contracts?Cos they two different services...Am confused. So broadband can't work without phone line but they on two different contracts even that broadband can't work without phone line. So wouldn't it be a common sense to put what is needed for broadband to work on one contract?ITS LIKE YOU SELLING A PERFECTLY RUNNING HORSE BUT WITHOUT LEGS which you need to buy separately. Plus because I didn't know that phone line was renewed somehow till October 2015 now I need to pay £53.61. My opinion is: BT DONT CARE about you or your business all BT WANTS is you MONEY.
- Location
-
- Location
- natalie cartmer
- Reviewing
- BT
- Date
- 2015-01-23
- Location
-
- Location
- Reviewing
- BT
- Date
- 2015-01-22
- Comments
-
Awful dreadful service. Never again. I've wasted a whole day waiting for a box that they decided to cancel. Not only that but I spent 53 minutes trying to ask what happened and I was out through to four different people all as clueless as the rest
- Location
-
- Location
- Derbyshire
- Reviewing
- BT
- Date
- 2015-01-20
- Comments
-
I ordered infinity after a call from bt trying to get me to commit to a new contract. The installation immediately caused problems as they removed an extension from my hallway which was no longer suitable. I accepted this as I was expecting super fast infinity broadband. This hasn't happened!! We are constantly dropping out, speeds are not brilliant. I can't download films from Sky anymore as they removed the extension I was able to use. I cannot speak to anyone but an Indian call centre and they use the scripts and are unable to deviate. On contract until Feb 2016 (6 months in on an 18m). I wish I could get out of it, horrendous service, no customer service.
Dealing with BT Business cock ups at work and coming home to deal with BT home cock ups.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.