3,590 Customer Reviews over 90 pages
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- Location
- Mayobridge
- Reviewing
- BT
- Date
- 2016-08-12
- Comments
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I have been a loyal customer of Bt since 1996.I have up to now not complained but I feel I must tell others how I rate BT.Our internet has always been slow but within the past year it has been dreadful.I can't watch any utube,Facebook videos as it keeps pausing.I tried ringing Bt forty minutes later I eventually got through.I went with their protocol and was promised that speed with get better.I am still waiting as nothing has improved.I have tried ringing them again but again,can't get in touch with BT unless I have another forty minutes to wait listening to,We are experiencing a high number of calls please wait?I now understand the reason that everytime I call to complain that the line is busy,as I am paying full price for a service that isn't fit for purpose.I am on the lookout for a new provider,but very disappointed in BT overall.
- Location
-
- Location
- Godalming
- Reviewing
- BT
- Date
- 2017-12-01
- Comments
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AVOID AT ALL COSTS
You may be lucky and everything works ok. That’s what I thought. Always had great internet with every other provider. But Jesus Christ this lot are terrible. And the Indian call centre doesn’t help. They seem nice enough but there’s a real language barrier. And it took 15 attempts for their call to connect to my BT mobile. Useless
- Location
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- Location
- wrexham
- Reviewing
- BT
- Date
- 2009-12-06
- Comments
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customer service very very poor un able to achieve download speeds promised when signing contract
- Location
-
- Location
- harlow
- Reviewing
- BT
- Date
- 2015-02-05
- Comments
-
always breaking up - longwinded access - call centre a bad joke- crap basically
- Location
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- Location
- South Devon
- Reviewing
- BT
- Date
- 2015-02-24
- Comments
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Unimpressed and angry with BT
Upgraded to Infinity 1 unlimited after our normal BT Broadband was getting worse, ie frequent times when no internet available .suspected they were doing it on purpose to nudge you into fibre super fast broadband.
My New hub5 arrived on schedule and for a few days my speed was almost the 37 meg as advertised.
Then tried to watch Eurosport Player bloody hopeless. Stops after a every couple of minutes,useless trying to watch live sport.
Started getting emails from Libby in customer services asking for their Youview box to be returned. We had BT TV for over 12 months and paid £50 to BT for the Youview box and was told at the time that after 12 months we can keep the box,.
I declined their reduced price offer of £2 per month when I upgraded to Infinity 1 . They have a nerve to keep asking by text messages as well as email for the box back.
To add insult to injury they have just charged me £5.60 for exceeding my monthly allowance of 40gig.
Don't these stupid people know that I have unlimited broadband use with Infinity 1.after being persuaded by them to upgrade.
Oh and checked my speed today 5 meg this morning and 10 meg this evening.
I have threatened to report them to trading standards/offcom
If they don't refund my £5.60 immediately. Don't hold your breath.Bt need exposing on watchdog or you and yours.!!!
- Location
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- Location
- Glasgow
- Reviewing
- BT
- Date
- 2022-10-27
- Comments
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One of the worst companies I have ever dealt with all they want to do is ripe people off. For 2 weeks rubbish tv& broadband they have charged me £697.48 Anybody thinking of going with them should think again
Just seen they actually change your review before putting it on their page what more can I say about this company.
- Location
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- Location
- chingford
- Reviewing
- BT
- Date
- 2023-03-13
- Comments
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The worst broadband you can have.Very slow and most of the time you don't have a connection,if you go to other rooms where the broadband is not there ,there is no chance you can have some wifi.
VERY BAD,if i can give them 0 star i would,1 star is to much for them.
- Location
-
- Location
- Birmingham
- Reviewing
- BT
- Date
- 2017-04-12
- Comments
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What an awful experience, moved to a new build with BT as the only provider. I had no choice to switch from Virgin super fast broadband and great customer service to over 6 weeks wait for a phone line and cancelled broadband orders. I have such low expectations I am waiting another 3 weeks before complaining again. Never go for BT
- Location
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- Location
- denbighshire
- Reviewing
- BT
- Date
- 2015-08-25
- Comments
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Not impressed. All I wanted was broadband that I would enable me to surf the web, check emails. My router wouldn't even work despite BT saying It was activated, I had no service. Basically I was waiting a ridiculous length of time (almost 2 months) and was still waiting 6to 7 weeks later with no broadband. Long queues, sometimes as long as half an hour. This is how BT treats new customers. I ended up cancelling. I'd had 2 bt engineer visits, one of which BT didn't turn up at my property as someone was at home waiting for the BT engineer.
- Location
-
- Location
- Bridgwater
- Reviewing
- BT
- Date
- 2016-07-20
- Comments
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1.3mbps to 1.6mps
We have bought new house over two years ago
We were promised to have fibre optics soon, but I dont know what it means soon in BT language, probably whenever.
2016 and they are still building houses with those crap copper cables...
Average speed in Vietnam is 1,8mbps!!
We all here(not just me) have this issue.
- Location
-
- Location
- Newbiggin by the sea
- Reviewing
- BT
- Date
- 2022-08-01
- Comments
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Past three days,had to renew my mobile as it didn't accept Bt's Norton anti virus, then my Hub4 was no longer secure so opted for Smart Hub 2. BOTH items have increased my monthly payments from £20.60 to £40+ Unable to get on Internet using lap top, can't read my Bt Email, nor can I get them onto my new Samsung A13. Tried phoning 150 for the umpteenth time, no joy as 60 minute wait in queue! Am so angry with them, feel like moving to another company! Been with Bt for nearly thirty years. Please advise, thank you.
- Location
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- Location
- NORTHAMPTON
- Reviewing
- BT
- Date
- 2017-12-01
- Comments
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Just don't even bother with BT. The shameful state of play is that BT have the monopoly and no matter what company you use (other then Virgin) BT will be charging their lines out and earning money from it. Basically this means they can provide you the lowest level of service and a product that is completely unfit for purpose and still charge hand over fist for it. Disgusting company. 0/10
- Location
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- Location
- Barton
- Reviewing
- BT
- Date
- 2017-12-06
- Comments
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If bt spent as much on delivering a service as they spent on marketing it may be that our tv could work, let alone the internet or wifi. I can not describe the total frustration I experience with this company who seem to feel they have a monopoly and therefore nothing needs to be done to help.
- Location
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- Location
- Barrow-in-furness
- Reviewing
- BT
- Date
- 2018-04-17
- Comments
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Woul not come back to BT if you paid me. Shocking in every aspect. They don't even understand their own bills and make charges up as they go along. Avoid if you can!
- Location
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- Location
- Bradford
- Reviewing
- BT
- Date
- 2018-08-28
- Comments
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Was only with these cowboys for less then 2 week. They had me on the wrong package so called to tell them which they assured me would be sorted and someone would call me back after 2 days, no phone call so called again to be told sorry nothing has been done and we have no idea something had to be. They did nothing at all on the phone but did cut me off, so I called back and cancelled which they didn’t even hesitate to do. Now I’m without internet and have transferred back to Virgin. STAY away from BT, absolutely poor customer service.
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2015-05-27
- Comments
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Pathetic service. Constantly drops, poor speed. Takes forever to connect. Always had payment issues they cut our connection a few months in a row even though we had paid due to thier incompetence to manage accounts. Is this 2015? How can you live in one of the largest cities on earth and get such poor internet.
- Location
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- Location
- Croydon
- Reviewing
- BT
- Date
- 2015-07-09
- Comments
-
BT is a joke- Low speeds and line dropping for hours at a time for over two months. Technician visited and checked my equipment said there was a problem with the exchange to my property. Call centre called me to inform me of the progress of the repair and told me that the case had been resolved. I told her what the technician had told me and the speeds i am getting is not the same as what i was told i would get when i entered into a contract. She spoke over me, would not listen and told me i was trying to get compensation. I called the UK base customer service and they were the same. An absolute joke
- Location
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- Location
- Cornwall
- Reviewing
- BT
- Date
- 2016-08-04
- Comments
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They are not good at all we moved on the 6th of july and they have put us off untill the 4th of august we then get a message saying we have to wait untill the 8th of october because apperently there is no line connecting even though our neighbours both have bt and there is a bt phone line in the kitchen but it has been switched off.
We got told to wait in on the 16th of july and we never had anyone turn up because apparently there was a problem at the box but we where never nottified so was waiting in until 6PM.
so they are bad in all areas as they just dont do anything and are in no rush to help anyone with poor customer service
- Location
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- Location
- Neath Port Talbot
- Reviewing
- BT
- Date
- 2022-08-15
- Comments
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No broadband for 5 weeks and counting. Significantly effected my household. The wife can’t work from home. The kids have been off school with no internet. Appalling service given from call centre who give you a different story every time. BT won’t let me leave my contract early even though it’s causing huge significance and we need an alternative provider (virgin)
- Location
-
- Location
- Derry
- Reviewing
- BT
- Date
- 2017-02-08
- Comments
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DO NOT SIGN UP FOR BT BROADBAND. Even rating the wifi and bt services is more than generous. We get the premium wifi package, we specifically pay more to get a better wifi. Complete rubbish! It's unbelievably slow, everything buffers all the time. The wifi also cuts out at least 4 or 5 times a day. It was off today and yesterday for 30mins even after turning it on and off. Staff are so rude and unhelpful. Would highly discourage anyone from purchasing bt broadband
- Location
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- Location
- Worcestershire
- Reviewing
- BT
- Date
- 2017-03-21
- Comments
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BT must rate as the most useless company in the U.K. Service - rubbish, customer service - painfull. Eight days to get a simple modem problem resolved with littl or no help from their customer services
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2020-08-30
- Comments
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Such a terrible provider, download speed always fall short of the stated speed (e.g the stated speed was 11-13mb, and I am constantly receiving speed less than 5mb) and the pings are always spiking (varies from 30 to 500). The worst is that the slow wifi plan is even more expensive than some of the optical fibre plan provided by other competitors, I had no other choices as there is no optical fibre in my area. If you have other option BT should be avoided at all cost, extremely terrible.
- Location
-
- Location
- England
- Reviewing
- BT
- Date
- 2009-08-07
- Comments
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we have never had wireless broadband, had to use ethernet cable, is so slow unbelievable. after numerous calls with very little useful help, engineer found we have a faulty service cable to property, still not fixed. quite often we have no access to internet at all for long periods of time, customer service is a lol. cost nearly 50 pound a month, bt vision not available at all. still given runaround every time we call, not to mention total chaos with biling. if we ever get a decent tel line, will change asap. in short bt a waste of money,time,
- Location
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- Location
- Burton on Trent
- Reviewing
- BT
- Date
- 2018-05-15
- Comments
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BT is the worst service provider I ever dealt with. I am paying for nothing, Although, I have a BT broadband at home, but I have to connect my PC to my phones network using personal Hotspot. I have been with them for more than two and half years, they not letting me to leave their rubbish service, they have a very bad customer services they do not care about their customer, they looks they know nothing about the service except that related to money. They over charge their customer without letting them know, they should understand people are not free to phone them up frequently asking foe explanations and reporting problems. last week I phoned them many times reporting problems and overcharging. They are a big lair, they told me that the engineer will come on Saturday to fix the problem, I was waiting him all the day, but he did not come, when I phoned them, they said he came on Friday and he fixed the problem, but actually I have not noticed any improvement, I gave them few weeks time, but it still as it was, when I asked them to resend the engineer they said they will charge 120 pounds.
Eventually, I am still paying for nothing in addition to wasting my time and making me angry and depressed.
- Location
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- Location
- Cornwall
- Reviewing
- BT
- Date
- 2018-07-11
- Comments
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I ordered Fibre Broadband on 20th April, was booked in for 22nd May... nobody turned up. Was re-booked for 11th June, engineers turned up but it turns out they was going to supply it wrong address... was re-booked for July 4th, i rang on 2nd July to confirm they was coming.... nobody turned up !! Was then told it was being put in on the 12th July... Only to be told this afternoon it isn't being done now until 17th July. Cancelled my order... useless doesn't even start to describe how utterly rubbish BT are... For a large communications company, it doesn't bode well when you can't even communicate between your own departments... Almost 3 months and still no service. Absolute disgrace !!
- Location
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- Location
- Gloucestershire
- Reviewing
- BT
- Date
- 2021-11-24
- Comments
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BT have the worst customer service I have ever come across. No one in their many offices are properly trained or know what they are doing. We have had problems from the very start. Kept being told different things. Engineers either not turning up for appointments or knocking on the door to come inside to check equipment. I will never recommend this company and will always discourage anyone (even my enemies) from using BT.
- Location
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- Location
- Edward
- Reviewing
- BT
- Date
- 2023-09-09
- Comments
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BT broadband And business Broadband has to be the worst experience you can encounter! Don't let the small positives fool you all. 8 years of hell because I had no other option. Please for the love of insanity try an alternative as I don't think I've ever done a full week without service or very limited. I want to cry with joy now I'm free.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2017-08-17
- Comments
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If I could give less than one star I would. This is the worst customer service experience I've had with any business. BT make mistakes, don't take ownership of those mistakes and lie to you. I have no other option of provider because BY have a monopoly on fibre broadband in the Catford Green development but their own systems don't recognise that they provide this so they just send you round and round in circles.
I would not recommend working with BY to anyone!
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2017-11-18
- Comments
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Broadband ordered and confirmed on 8 Nov, told the connection would start on 18 Nov. On 9 Nov told got a text to say connection will be on 22 Nov. Then a couple of hours later got a text and email to say connection will be on 13 Dec! Spent ages on the phone to their customer service, finally told connection definitely on 22 Nov. Get an email a few days later saying 13 Dec. More wasted time chasing them, and their rubbish webchat this time. Still can't confirm the order. Incompetent company!
- Location
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- Location
- NORFOLK
- Reviewing
- BT
- Date
- 2009-08-07
- Comments
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At the moment I am paying £37 a month to receive between 150-380 kbps. Every time I complain it raises to about 1.4 mbps which is still not very good. Methinks it is time to stop the direct debit.
- Location
-
- Location
- Northampton
- Reviewing
- BT
- Date
- 2019-01-06
- Comments
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Would have given no stars but there wasn’t an option for that..good enough to take your money off you every month because I was in a contract but paid for 11 month of no phone and broadband but won’t give me any compensation because there pathetic excuse was I wasn’t phoning them all the time to report it..I would advise to steer clear of bt don’t want to know when you complain steer clear of them better providers out there who are cheaper and have better customer services bt’s customer services is appalling.
- Location
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- Location
- LLANELLI
- Reviewing
- BT
- Date
- 2016-05-31
- Comments
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Absolutely shambolic! No Internet for over a month and told if I cancel my direct debit then they will take me to court! No fluent British speaking customer services either is a joke!
- Location
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- Location
- Malpa
- Reviewing
- BT
- Date
- 2016-08-09
- Comments
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Much money taken. Impossible to talk to them. Never their problem. Very poor speed - presently 0.09Mb!
- Location
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- Location
- Planet Earth
- Reviewing
- BT
- Date
- 2015-08-01
- Comments
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Poor, poor service. I have called BT on three occasions (each lasting well over an hour while they pass me from person to person)to help me with my broadband connection constantly dropping out. They must be reading from a script as they in no way attempt to answer any of the problems I have. They refused to upgrade my hub to a hub5 while they offer new customers, welcome vouchers to the tune of £125 while they treat current customers like second class citizens. I have just moved to Sky where the service and attitude is more courteous and informative. BT - your service needs to improve (I was left on hold for 25mins!). No-one appears to have any influence on making decisions - they just pass you on. A dreadful broadband service and customer service. Glad I moved on!
- Location
-
- Location
- Ig6 3uf
- Reviewing
- BT
- Date
- 2021-04-28
- Comments
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Bad choice bt business broadband I use 1 years they promised to me £60 after starting £100 or £150 I cancel my contract with bt now 1 years cancel contract now I received letter £2400 please don't use this rubbish company you waste your money only I don't recommended!!!
- Location
-
- Location
- Chelsea, London
- Reviewing
- BT
- Date
- 2016-03-22
- Comments
-
Allow me to explain my rating...
Unfortunately the minimum is 1 star. The reason this is unfortunate is because I cannot tell you what the speed or reliability is like. After 8 months, I still do not have BT internet.
My flatmate and I have spent an astonishing amount of time on the phone in order to reconcile some sort of service (any will do at this point) from one of the most poorly run organisations I have come across. We have both lived and worked globally and this is the worst company I have dealt with. It is an organisation which is about as reliable as Tony Blair's promises.
Back in July 2015, we purchased BT internet on a bundle with BT sport. We waited a month or so to be connected but got nowhere. BT could not connect our wifi and they said they would send an engineer out. They then texted to say "apologies, this our mistake, we will cancel the engineer". They did not cancel the engineer. Instead, they charged us £130 for the engineer.
We used to have BT Sport. They stopped our subscription around Christmas because we haven't paid our wifi bill. We have had no wifi.
After about 28 phone calls, with an average wait time of 50 minutes each time, they actioned a formal complaint on our behalf. they said they would call us back. Guess what..?
I urge anyone, in fact no, I beg EVERYONE to not purchase BT wifi. You will be making a grave error. If you choose to ignore this advice, then best of luck. You'll need it.
- Location
-
- Location
- Durham
- Reviewing
- BT
- Date
- 2016-05-09
- Comments
-
Never use this company, their customer service is a joke. I have been on the phone to them for three hours today and am still no further forward. Waited in all day today for an engineer visit, no engineer showed and no phone call to let me know. When questioned on this I have been given a pack of lies ranging from no engineer was booked, to an engineer was booked but did not need access to my property then eventually I have been informed tonight that an engineer was booked but the booking got lost in the system. Please please please do not make the mistake I have made, never sign up for BT broadband
- Location
-
- Location
- Dudley
- Reviewing
- BT
- Date
- 2021-12-16
- Comments
-
Really bad company Internet is very slow at some points I was only getting 3mg ring up tell you what you what you want to hear and then do nothing to sort it this went on for 3 years now with sky loads better 60gb minimum now bt are trying to say I ow them money I don't think so considering they never met there end of the deal
- Location
-
- Location
- Sutton
- Reviewing
- BT
- Date
- 2023-09-10
- Comments
-
AVOID BT Business
AVOID BT Local
Poor Customer service, False Information,Miss-sold, Misleading,Delay, Damaging Business...
- Location
-
- Location
- London, UK
- Reviewing
- BT
- Date
- 2020-06-04
- Comments
-
DO NOT SIGN ANY CONTRACT WITH BT! Sorry for the capital letters but I really cant emphasize this enough. I signed an 18-month contract with BT. The broadband speeds were incredibly slow (less than 1mbps) to the point where I couldn't event open emails. BT were unable to fix the problem but flatly refused to free me from my contract. I consequently had to get my broadband from another provider (Hyperoptic) while continuing to pay BT every month for their useless internet...so two monthly broadband bills! The BT staff are extremely unpleasant too. Since their service is so poor I suspect they are unable to retain customers based on quality, so instead focus on making leaving contracts as difficult and time-consuming as possible. Their website is a perfect example of this. Avoid at all costs!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.