3,590 Customer Reviews over 90 pages
-
- Location
- Stuminster Marshall
- Reviewing
- BT
- Date
- 2014-07-02
- Comments
-
Finally our speed is around 15mb from 7mb. which is excellent for our area
- Location
-
- Location
- Surrey
- Reviewing
- BT
- Date
- 2014-07-01
- Comments
-
I have ordered the BT Infinity 2 package. The BT engineer did not turn up and their customer service person was really rude with his 'Im sorry but this is not our fault' and I can wait another 2 weeks+ for the engineer - and even than he cannot guarantee that they will show up...That is the best he can do! Real time waster and cannot believe that this sort of trading is allowed. They hold me as a hostage now as Im still within a contract with my phone line and it is quite expensive to break the contract (£96 I think they said). Nice one BT! I could rant forever but hey ho - lets move on and take my customs somewhere else and leave as many negative reviews all over the internet instead :) I cannot comment on the actual speed and reliability of service (for obvious reasons) so gave them an estimated 1 star (expected average :)
- Location
-
- Location
- Gloucestershire
- Reviewing
- BT
- Date
- 2014-06-28
- Location
-
- Location
- Cardiff
- Reviewing
- BT
- Date
- 2014-06-26
- Comments
-
I moved from Virgin to BT about 4 years ago, everything was fine then I upgrade to infinity and my problems started ok I live very near to exchange so when my Broadband works I get 55 - 60 mb download speeds but it never stays consistent it continually drops off, consistent complaining to BT found it was my BT Vision box as it is hard wired when it downloads or updates it stops the Wifi signal hence drop off on ipad .. Apple TV .. Laptop etc !! If you can ask them to upgrade to the newer youview box (don't pay for it) also check what else you have plugged into your hub it may also be affecting when updating .. So not all bad but service is still shocking ... And probably I will be back on the phone to BT soon when the you view box starts to develop faults !!!
- Location
-
- Location
- Manchester
- Reviewing
- BT
- Date
- 2014-06-23
- Comments
-
My following comments are not really about the reliability or the quality of BT's products, but more so to do with what happens when something goes wrong, for example, when suddenly none of your phones work and your broadband works intermittently. The "offshore" service, on this occasion, were absolutely useless. The young lady, from somewhere in India, whilst irritatingly polite, (mentioning my surname a minimum of five times in one sentence), never seemed to offer and straight answers to any of my questions and yet,skilfully skirted around them, with well rehearsed "scare tactics," suggesting that I would be charged £120, should the engineer discover that it's not BT's fault. Never got any satisfaction after a full hour's frustration and aggravation. Eventually, having "had enough," I insisted on being put through to a UK based technical team who talked me through a few checks. Eventually I discovered and corrected, (by process of elimination and from my own skills set),the fault itself. It was a failed ADSL filter, which costed me £1.99 from the local "sells everything" shop. Come on BT, you gotta try harder. If you have to use offshore call centres, then, for goodness sakes, train them properly !
- Location
-
- Location
- Isle of Wight
- Reviewing
- BT
- Date
- 2014-06-17
- Comments
-
When you compare notes, the BT con-artists use similar tricks; they blame: the socket, the ADSL filter, the telephone, your device, indeed everything possible to avoid fixing their own sub standard, poorly maintained equipment. 50 minutes yesterday spent convincing some Indian bloke that the line was faulty, and I would guess that his diagnostic tool could have indicated that within seconds. Download speed (!) of 0.13 mbps, when we expect to receive 6mbps, and are supposedly supplied with 12 mbps. Now the phone line is very crackly again, and the B T 0.5 wit attempts to persuade me that that my phone is to blame, and offers a new filter. I install a replacement filter; no improvement. The phone line runs along an untrimmed hedge, and is about thirty years old. Two years ago they replaced a short length....
- Location
-
- Location
- Huntingdon
- Reviewing
- BT
- Date
- 2014-06-17
- Location
-
- Location
- United Kingdom
- Reviewing
- BT
- Date
- 2014-06-16
- Comments
-
We've had telephone lines and broadband installed at work. BT are appalling to deal with. The first engineer, a gentleman with a Chinese appearance was very good, staying late into the evening to get lines connected but we needed another line installed into the building which he was not trained to do,. Along comes another engineer who looked at what was needed, decided in 2 minutes he could not do it, walled off and told his boss he was unable to get access to our office suit-a complete lie, the next didn't even knock on the office door, he just said he could not get access. Then we were to have 3 lines going to one phone number but at present 1 line goes to that number so if we are on the phone no one can call us. The salesman now doesn't answer emails or call. So here we are 2 months on still without the correct work and without anyone having a care about it. Any suggestions on how we get BT to do the job they said they could so?
- Location
-
- Location
- Devon
- Reviewing
- BT
- Date
- 2014-06-13
- Comments
-
What is wrong with BT Broadband Customer Care?
More appropriately, BT Customer Care ought to be called the BT Customer Barrier. Its primary function is to defend BT from the problems its customers may be having and its fundamental ethos is that the customer is always wrong. They are the masters of the Dismissive Fob-Off.
This is made abundantly clear at the point of initial contact, its internet pages, where the first thing to greet you is the statement that most faults occur within the customer’s own infrastructure. This bizarre assumption is carried right through the extensive faults procedure where each step is directed remorselessly toward persuading the customer to find and fix a fault that without further investigation is undoubtedly on their own premises and of their own making; BT does not admit that faults might occur outside of customer premises or make provision for those who are competent enough to have already carried out these basic checks and want to move on. Neither is there a clear onward step for BT to take ownership of a reported fault after the checking procedure has been completed – again there is an assumption that all faults are the responsibility of the customer. For a persistent customer it leaves the complaints procedure as the only option to progress.
The complaints procedure is another mechanism dominated by the customer-is-always-wrong ethos. The first thing a customer service operator will do is to insist a customer go through the same step by step procedure covered by its internet pages, regardless of whether or not the customer has already done this. Presumably the operator is trained to believe that the customer is incompetent. There is a pre-scripted, condescending and belittling conversation that follows which often involves the customer service operator magically changing from a care representative into a sales representative, offering new packages and various pieces of equipment that he is almost sure will cure the fault. The last resort, if a customer manages to stand firm and turn down all these alluring offers, is for the operator to reassure the customer that everything will be all right if they just be patient and give it a couple of weeks. Then it’s goodbye.
During the lifetime of a fault this procedure will repeat itself several times and each time the customer service operator will behave as if it were the first. BT appears to have no method of gathering useful retrievable information about a specific complaint or sharing it between operators. Eventually frustration and anger from a customer will lead to elevation where the customer is promised a call-back from a BT engineer. Call-backs from BT engineers are not lightly won.
If you are lucky to be promised a call-back you will be given a time slot and an automatic telephoned reminder first thing in the morning while you are still in bed. A pre-recorded voice message from a hugely condescending and suspiciously sceptic female will make sure you are awake and ready for your call, which may not be for several hours. If you are very lucky your call-back will be made, but often they are delayed or forgotten or have not been booked at all. And, of course, it will be your fault.
I know all this because I have been through it on more than one occasion. My latest battering against the BT Customer Barrier began four or five weeks ago after I had meticulously carried out my own checks. For some months I had noticed that BT broadband was either dropping out completely or reducing strength to download speeds that were unusable, sometimes as low as 0.01mbps, but mostly between 1 and 2. This always seemed to coincide with peak times when my BT contract assured me my signal would not fall below 5 or 6. My own checks consisted first of looking closely at my wifi which at the time admittedly was quite weak. I installed a wifi repeater which boosted the signal but did not resolve the problem so I changed my phone filters but this did not resolve the problem either. I tested the line using quiet mode but there was no noise on the line, I changed my router, I repositioned my router, I changed to Ethernet and used only the BT service socket cutting out all intermediate infrastructure in my home, and I tried all of the above whilst turning on and off various devices I thought might affect my broadband signal. Nothing solved the problem.
At this point I fully believed I had covered every possible self-check known to man, but BT felt differently and tried to make me go through them all again. BT then told me it was my router, which I knew it wasn’t, and that I would have to buy a new one, which I already had, so I declined; then they told me that most probably there was work going on in the area that I did not know about, but neither did the operator because when I asked him about it he admitted he did not know if there was work going on in the area or not. I actually admire him for making that bit up; it showed a spark of spirit. Eventually he told me everything would be all right if I was patient and to wait a couple of weeks, and then he said goodbye.
Everything was not all right and after two more weeks, two more emails and two more conversations that had to begin from scratch because BT had forgotten everything I’d said previously, I eventually won my call-back from a BT engineer and an agreed time slot. Only it didn’t happen. I waited for the call but it never came. A call did come, nearly an hour after the allotted time slot, but I was not there having already given up waiting for it. And of course, that was my fault again.
So, what is wrong with BT Customer Care? Well, just about everything to be honest. It is fundamentally flawed from top to bottom. It has a preconceived conviction that the customer is always wrong and does nothing to hide that conviction. From a customer perspective it is like trying to swim up a waterfall. They make you feel so small. BT Customer Care needs dismantling and rebuilding from scratch, it is an appalling, abhorrent and arrogant organisation that ought to be banned from having the name British in its title; I am pro-European and British, and I am ashamed that BT Customer Care can use the same designation, which is less confrontational than it sounds given that it is mostly located in India. It has become the benchmark by which all poor customer service in Britain is measured by, a level of incompetence to avoid. It’s no coincidence that other internet service providers make a major selling point of not having the same customer service setup as BT.
Eventually my call-back came after weeks of trying and BT agreed to monitor my broadband speed to see themselves what was happening – an appropriate course of action I suggested at the outset. No apology because, naturally, I had been wrong to suggest it and it had only become the correct thing to do when they thought of it. They agreed to monitor my broadband speed and to call me back after three days. After only one day I received an email saying that I should monitor my own speed and send them the results. I pointed out that I had already done so, several weeks earlier. I sent them new results. In all the speed test results sent to BT a clear pattern of drop-out and poor signal strength at regular times during the day were obvious. BT then took to calling me back at times when they knew my signal would not be dropping and asking me to run a speed test, thereby proving I was wrong about having a fault on my line.
Fault or no fault, BT Broadband remains unusable for around two hours per day. When this current contract ends I shall be looking for a new provider.
- Location
-
- Location
- Milton Keynes
- Reviewing
- BT
- Date
- 2014-06-12
- Comments
-
DO NOT USE THIS RUBBISH COMPANY!
Internet speed in evening is so slow. Try to call them to sort it loads if times, always rude, always trying to pretend its due to the wireless connection. Their staff are basically blagging it. If it was wireless it would be all the time. It's clearly some form of throttling.
Bottom line is they just say the speed is fine and are only willing to send an engineer out during the day when the problem isn't then.
They are basically getting £30 a month for nothing as I only really want the internet in the evening. Speeds are often 0.3mbs in evening.
Avoid like the plague. I certainly will even be a customer of theirs again. As I wilL have to pay some hefty price to get out of them and get sky back in. As they have point blank refused to cancel the contract.
- Location
-
- Location
- E Sussex
- Reviewing
- BT
- Date
- 2014-06-11
- Comments
-
I must have been really lucky here, I have had FibreOp on Infinity 2 from BT for almost 18 months now, I had a shaky start getting the order right and getting the engineer here, and experienced a few router reboot in the beginning but once I realised I needed to get shot of the crappy HH3 they supplied and put a decent router on I've never looked back.
Bandwidth has been consistently high, and I have between 4 and 15 devices connected at any one time, uptime is pretty good too, I think I've only been offline 2-3 times in that last 18 months and for 5 minutes at most.
The reason for being offline and the only really annoying thing I have encountered with the connection is that I often work at night and the router reboot itself sometimes, after what looks like an attempted router update or some re-syncing going on. Other than this it has been good as gold and I have to say that around 8-9 of my friends and family are on it too and none of them have had any major problems to report.
The one thing I have experienced however, is the shocking customer service, the fact that everything needs explaining in triplicate and that no-one seems to understand your point and that they are often keen to pass you over to the next person. I find this is the case with quite a few companies who farm out their telephone support though.
Overall I am generally happy with the service and considering the number of folks experiencing troubles, I am feeling lucky that I have not had to spend too much time talking with India.
- Location
-
- Location
- North Yorkshire
- Reviewing
- BT
- Date
- 2014-06-09
- Comments
-
Our BT broadband experience has been terrible, we've a problem with parental controls meaning we can't even get facebook. The help dept promise help but never deliver, we've had several promises of calls to help none of which materialise. This is our worst ever broadband customer experience - avoid BT! I've given a 1 star review because the zero option wasn't available!
- Location
-
- Location
- Glasgow
- Reviewing
- BT
- Date
- 2014-06-08
- Comments
-
Problems occur with every company but in my experience BT resolve them effectively...I love the new Infinity and the TV from BT which - if you compare it to some alternatives is great value for moeny. Ignore the moaning minnies
- Location
-
- Location
- Surrey
- Reviewing
- BT
- Date
- 2014-06-07
- Comments
-
While the BTinfinity product is good, I've had terrible customer service issues during a house move. Broken promises, failed calls to arrange engineer visits and nearly 2 weeks without any service whatsoever. And then a wonderful bill comes through the door. Call centre calls don't have the info, they claim they've tried to contact me. Lies and really bloody rude.
Speed and reliability based on my previous address.
- Location
-
- Location
- Southern England
- Reviewing
- BT
- Date
- 2014-06-03
- Comments
-
We've been with BT phone and broadband for two years. Our package is 10GB broadband and anytime calls. Most of the time, everything has worked fine. Our contract is soon due for renewal, so we've tried to haggle a new deal from BT. We're currently paying £33 a month. They could offer nothing better, even though we quoted what other providers could offer. Having read the dreadful reviews about other providers, we have no idea who to go with now. So many folk seem to have problems.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2014-06-02
- Comments
-
Can I give minus stars? Because that is what the service deserves. It's terrible. I am studying for an exam and at least 4 or 5 times a day I can't watch my online seminars because the connection or speed has a problem.
Worst broadband ever.
- Location
-
- Location
- SE London
- Reviewing
- BT
- Date
- 2014-06-01
- Comments
-
Worst company ever. Avoid at all costs, I switched and am without internet access for 10 dats now because if their incompetence and total lack of customer service and care. I have never encountered such terrible service before and I have lived in seven countries over four continents. Never consider BT, it's a total disaster with lying personnel. I wish I never came across thus rubbish company
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2014-05-31
- Comments
-
I ordered BT Business Broadband in order to ensure a fast reliable serive and a fixed IP address on 21 May 2014. Emails and letters followed with all sorts of login names and passwords to confirm my order, and to tell me that I'll be connected by 29 May 2014, and that I'll get my router the day before. I therefore cancelled my Sky broadband, effictive end of May 2014. Today, on 30 May, I still had not received my promised router and broadband service. I called BT to find out that the Business broadband order line is only open Mon-Fri until 18:00! After several calls and being passed around someone eventually manages to tell me that my order "has been cancelled". They didn't know why, didn't know who had cancelled it, and didn't know why I hadn't been told. Therefore I will be left without a broadband or indeed internet service in about a day's time. No-one in BT has bothered to email me, call me, or send me a letter about this mysterious cancellation. Is this why they are "Britain's favourite broadband"?! This is extremely poor and uncaring service from a company that does not care about its clients as individuals.
- Location
-
- Location
- doncaster
- Reviewing
- BT
- Date
- 2014-05-26
- Comments
-
that guy who says 'bt offer no cooling off period' yes you do, upon activation you can cancel. what company will let you have the service as a trial then cancel after...haha stupid and bt didnt explain full terms over the phone...grab a chair mate its like a book. they are advisers not story tellers.
- Location
-
- Location
- Lancashire
- Reviewing
- BT
- Date
- 2014-05-24
- Comments
-
I really would not advise bt to anyone, the customer service is awful. They ignore you when you tell then you want to cancel your broadband, then have the cheek to ignore letters and do nothing about it. They still keep sending me bills because they are too lazy to cancel. Worst service i have ever received.
- Location
-
- Location
- Manchester
- Reviewing
- BT
- Date
- 2014-05-23
- Comments
-
TV crashes alot and is slow to respond to the remote control. My broadband is not working and I have have been told that an engineer will come out in 12days time...12 days without broadband that I need for work/business terrible service. And if they decide its was my fault in anyway they will charge me £129 for the call out..
- Location
-
- Location
- Milton Keynes
- Reviewing
- BT
- Date
- 2014-05-22
- Comments
-
Worst service ever never sign with bt ... Is the slowest speed ever customer service very bad ... I do not recomended bt to no one ... I have been getting 0.3 download speed for ages phone to complaint and after 10 calls they decided to send me a enginer and then charge me £130 without sort the problem out ... Is ridiculous never again
- Location
-
- Location
- coventry
- Reviewing
- BT
- Date
- 2014-05-17
- Location
-
- Location
- Seaham
- Reviewing
- BT
- Date
- 2014-05-16
- Comments
-
THE WORST SERVICE EVER. I installed a new line with Infinity Unlimited Weekend calls and calls abroad. It took them nearly 2 months to turn up and install my landline. They charged me nearly £200 in installation, activation fees and first month of rental and sent me a letter that my service is up and running. When I started calling abroad they sent me a bill for another £200 for international calls. I contacted them stating that it should be free of charge but they said that the service had not been activated and it takes up to 5 weeks to get it active, in the meantime I had to pay standard tariff. My brodband speed should have been close to 30Mb but it reached max of 0.9Mb. They blamed line filters, their engineer came and replaced them charging me another £43.80. The speed remained the same, when I phoned them they told me that I probably have a virus (I have Mac) and tried me to sell antivirus for windows, also to install newest updates from Microsoft although it is Apple. At the end I just resigned being charged another £86 for eraly exiting fees and installed a new VirginMedia line. I WILL NEVER EVER GET ANYTHING FROM BT
- Location
-
- Location
- Gloucestershire
- Reviewing
- BT
- Date
- 2014-05-16
- Comments
-
BT's customer service via its overseas call centre is truly atrocious.
They are completely lacking in empathy or understanding when there is a problem.
That could be partially offset if they could do their job, but they can't diagnose - never mind solve issues.
Worse still their complaint handling at the overseas call centre is laughable.
Not only do they fail to phone back - on the day or time they themselves set - but when they do eventually contact you expect to be merely quoted unhelpful and generic drivel along the lines of "our BT standards say...."
BT stance - via these call centres - even where there is clear evidence of financial loss due directly to their failures, is to weasel out of any responsibility.
The new BT slogan should be "BT broadband - with added choice" ...you pay BT and when its service goes down you get to choose and pay for cellular broadband whilst BT try and sort out their own mess.
- Location
-
- Location
- Gloucestershire
- Reviewing
- BT
- Date
- 2014-05-15
- Comments
-
Living in a rural location means I can accept slow speed. However, BT's customer service (from their non-UK) call centre - when something goes wrong - is atrocious.
They are unable to diagnose, never mind resolve, issues.
Furthermore, they don't phone back when they've arranged to and refuse to even consider compensation - even where there is documentary evidence of financial loss.
They're abusing historic goodwill and relying on customer apathy.
- Location
-
- Location
- Isle of Wight
- Reviewing
- BT
- Date
- 2014-05-15
- Comments
-
The product is fine from BT no technical problems over the 12 months, however their sales team and customer service team communications and billing systems are the worst I have ever came across.
I bought a bolton package when I signed up with BT that 12 months later they tried to re sell me the same one and advised I never had the package, there over complex time consuming billing system for BT phone calls and separate bills for Broadband is a joke, no simplicity the sales agents need to attain at least should be recruited with some listening skills, one costly problem led onto another, leave BT go with premier calls I halved my bills over night, BT are an expensive, overpriced
- Location
-
- Location
- Flintshire
- Reviewing
- BT
- Date
- 2014-05-13
- Comments
-
All I want is to receive a basic service and pay the correct amount each month. I have never had an issue with other companies, but BT can't seem to handle it without messing up. I have never, ever been billed correctly.
Getting any sort of assistance is near impossible. After spending half an hour navigating their menu systems and even longer being passed between various departments, you might be lucky to speak to somebody in the right team.
Unfortunately, the staff in their call centres, whether based in the UK or overseas, are the rudest and most obnoxious people that you could ever experience. When an issue gets difficult to resolve, they simply hang up and pretend that the call dropped.
Their complaints team aren't any better either. You are lucky if they offer a meaningless apology. They can't offer any recompense for the time, cost, inconvenience or vexation of having to spend hours and hours on the telephone resolving their mistake. They'll make promises and then retract them within a few hours. Several of the advisors in their Executive Level Complaints team feel that it's appropriate to scream and shout down the phone and then hang up.
As they are such a large corporation, they seem to think they are above the law and don't have to abide with Ofcom's regulations. I have now referred two complaints to the Ombudsman, at BT's expense, and luckily I am in the process of moving suppliers.
Gavin Patterson, you should hang your head in shame. Your company has fundamental issues and it seems to be getting worse.
Never again.
- Location
-
- Location
- london
- Reviewing
- BT
- Date
- 2014-05-13
- Comments
-
BT service is the worst ever experiences in my life. They messed up the order twice,i had to make several calls, and when you ask to talk with the managers the line drops... they took me money and they refund me back weeks later. They makes a lot of problems and mistakes and the foult is always of the customer. Broadband speed is not as expected and the service is always failing. I have to contact them at least twice a month to check. I will now move to sky they told me is much more reliable and customer service is able to manage queries.
- Location
-
- Location
- Bath
- Reviewing
- BT
- Date
- 2014-05-12
- Comments
-
I have always had my home internet services from BT and it's safe to say they have been unreliable at best.
I have never had any issues with customer service but actual broadband speeds are absolutely atrocious. The highest speeds I have ever received are 3mb/s and that is on an extremely good day.
Speeds are inconsistent and sluggish and something I have noticed happening regularly is the sudden dropout of all internet access at all times of day.
If you're interested in gaming then this is definitely not for you. LAG is the only word to describe it.
If you have access to BT Infinity then I'd maybe suggest going for that if you're still interested in choosing BT. But, if you live in the same area as me I would advise you avoid BT.
A quick note on landline prices. BT phone bills that come quarterly and don't include unlimited calls can become extortionate. The amount's my mother has had to pay are absolutely ridiculous and I have finally changed our provider so hopefully things will vastly improve.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2014-05-11
- Comments
-
Worst company to deal with ever. DO NOT TOUCH THEM!!! EE are much cheaper and more reliable and better customer service. BT has the WORST customer and saw online that they won the ''worst'' award of the year! Keep away!!!!
- Location
-
- Location
- United Kingdom
- Reviewing
- BT
- Date
- 2014-05-10
- Comments
-
I would love to be able to comment on the speeds but nearly 4 months later I still don't have Bt Infinity... due to all the 'terrible weather' of late there has been many delays on pole work is all I seem to hear at the moment.There's delays and then there's outright neglect....4 months??? What other company could get away with this... oh and not a single mention of compensation for any of this, seems like they don't want to take any responsibility....Very fed up.
- Location
-
- Location
- berrow burnham on sea
- Reviewing
- BT
- Date
- 2014-05-09
- Comments
-
totally disgusted with BT. I am a new customer so you would have thought they would have got it right first time. 3 weeks and lots and lots of phone calls later to INDIA the problems are still not resolved. They lie, they put you off, they do not do what they say they will do, they charge you for a service that you do not get. Now in the realms of Taking BT for breach of contract. DO NOT USE THEM. YOU HAVE BEEN WARNED AND I HOP MANAGEMENT OF BT SEE THIS
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2014-05-07
- Comments
-
Total money grabbing con-artists. When you sign up, they tell you everything is great over the phone, but they do not make you aware that there is literally NO 'cooling off period' after receiving the full terms. This means that if you agree to the sparse terms they explain over the phone, hang up and then disagree with the full terms & conditions which you can only read once they email them to you, you're stuffed. They also do not make you aware that the cancellation fees constitute HALF the line rental which is over SIXTY POUNDS and you have no choice but to pay it because they've tied you into something you didn't know the full terms & conditions for. I will be avoiding them like they have rabies from now on and I suggest you do the same.
- Location
-
- Location
- Hertfordshire
- Reviewing
- BT
- Date
- 2014-05-05
- Comments
-
Since upgrading to Infinity with Hub 5, my consistent historic data usage has jumped from just under 10GB per month to over 20GB. Have rung and complained so many times that their usage monitor (which my billing is based on) is inaccurate.
Technical Department advised me to download thinkbroadband monitor to my desktop and guess what? It proves my usage is no where near what BT are stating!
Now am locked in this on-going battle to be heard. Their excuse is that my home hub is faulty and that the wireless can be picked up outside the home due to security issues?
Checked all round my house - am on the WPA2 Personal and it is secure (with padlock symbol showing).
Technical Department asked me to change wireless key - did this - usage still escalating?
Technical Department sending a replacement hub? Not sure how that is going to affect the usage monitor which is clearly inaccurate.
BT are thieves - they are stealing from me as in the 2 months since upgrading they have said I have gone over my 20GB allowance. Strange as last month I was away for over 2 weeks and there was no usage whatsoever?!
Now at the stage where I will have to write to OFCOM and considering going public with this.
How can they get away with this?
- Location
-
- Location
- Bournemouth
- Reviewing
- BT
- Date
- 2014-05-04
- Comments
-
BT call centre and support line in Bangalore is a joke, had to ring them to sort out a problem with my 90 year old father's switch to BT mail. They don't understand you and you can hardly understand them, my father would have had no chance! After 2 hours on the phone I was ready to sob with frustration at the constant repetition and lack of understanding. In the end they gave up and so did I . I found the answer to a fairly simple problem by searching Internet forums. This call centre is a disgrace avoid BT like the plague.
- Location
-
- Location
- Camberley, Surrey
- Reviewing
- BT
- Date
- 2014-05-01
- Comments
-
Been with BTyahoo mail for years and no problems.
Change to ne BT Mail is terrible.
System is slow , features only work occasionally, cant format emails easily or properly.
And then - you try and contact anyone at BT for help - they are totally useless.
If you want a package to send business emails on with some decent prompt back-up - DONT CHOSE BT
- Location
-
- Location
- west sussex
- Reviewing
- BT
- Date
- 2014-04-30
- Comments
-
I have had problems with going over my limit on broadband, which is confusing as i am on unlimited as by bill clearly states, i have spoken to many people at BT which is hard when you do not get a english speaking person and those who try to speak english are awful to deal with, i have never been able to view a bill online due to a cock up made by BT when setting up my account and also have had my direct debit payment changed without any notification or warning via post or email to let me the CUSTOMER know. My recent dealing with BT was to set up a new deal and should ony be paying £45 a month but the last 3 bills are £73 £83 £96 . I only use the web for emails and searching the net. BT cannot give anyone a breakdown on there broadband other than you have gone over, no dates or times or even what you have been doing e.g. downloading, streaming. BT are by far the worst company of all time and as soon as my contract is near the end i will be going elsewhere. I think this will end up like the PPI where people were being ripped of and someone will eventually blow the whistle on BT and there practices. I turned my pc of and broadband at the router and have not used it for 3 weeks and guess what i still went over my limit, this just proves they are lying thieving scum.
- Location
-
- Location
- Bempton, East Yorkshire
- Reviewing
- BT
- Date
- 2014-04-28
- Comments
-
I've been a BT customer for longer than I care to remember & have always had issues of one thing or another every year which take forever to get resolved. Most are concerning the "deals" they give me. They treat any loyal customer like something they wouldn't tread in, except if they think you're going to leave. WELL I AM THIS TIME! I understand the issues with my broadband speeds, I live in a rural location 4 miles from the exchange, but it doesn't excuse their attitude. I was going to say incompetence but actually they're very good at promising & not delivering whilst continually overcharging. My latest issue concerns my broadband deal which was due to run out in January but as I signed up for BT Sport their email said any broadband deal I was currently "enjoying" would be extended to the DNS of my years sport contract. Guess what, they started charging my an extra £5.70 a month so every month I had to call Calcutta to be assured a refund would be made & the overcharge wouldn't happen again. I got a refund of £3.86????? For some reason & the overcharge continues each month & I have to call again. I got a call today from someone over here to tell me the broadband deal didn't last till June when my sport contract ends & there was never such an extension to current deals! Imagine his shock when I offered to forward the original email as I still had it! Yet he still rabbited on about maybe I could ring their customer options number where someone could sort me out another deal. Total bunch of vvankers!
- Location
-
- Location
- Gateshead
- Reviewing
- BT
- Date
- 2014-04-27
- Comments
-
Changed over from Sky on 17th April. We have been watching BBC,ITV etc through the Sky box as we don`t as yet have an aeriel. Tuned in to watch football on Saturday 26th and found we had no channels. Only technical advice I got was that I need an aeriel for updates to be installed. After 54 minutes on the phone and explaining that the channels I wanted to view came through broadband and not the aerial, I was told I needed an aerial for the updates. So after 1 week I now have no tv channels. I am told that a manager will contact me in the next 5 days to try and resolve after I said I was cancelling and going back to Sky. Think very long and hard before changing to BT. If you threaten to leave them you speak to someone in this country. For so called technical advice you speak to someone thousnds of miles away. I spoke to 5 different people in 54 minutes.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.