BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3.2 stars
  • Customer Service
    3.3 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars

Based on 2478 customer ratings since 2021-09-29 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,324 Customer Reviews over 84 pages

  • Reviewer
    Location
    Liverpool
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst internet provider by far, the internet is beyond slow if it does ever work the ping is through the roof, I can't play any online games and they don't care at all, they offered to let me leave without paying the end of the contract as if they were doing me a favour but then the call never came when I called back up, the complaint had been resolved apparently and I'd have to start again, I should be compensated for the whole time I was in this pathetic contract, if I didn't pay, I am sure BT would very quickly cut me off.
  • Reviewer
    Location
    Cookstown
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocked and disappointed with the company's approach to its customers. He will do everything to get as much money from you as possible for poor quality service.
  • Reviewer
    Location
    Wrexham
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BT wholehome Wi-Fi is a scam
    Do not buy unless you live in a shed as it dosent work properly unless your pretty much sat on top of the Wi-Fi router
  • Reviewer
    Location
    Hampton,Greater London
    Reviewing
    BT
    Date
    Comments
    If you are happy to wait weeks on end and speak to lovely customer service people who are unable to provide an actual date for installation then this is the company for you. If you are seeking efficient and reliable service then look elsewhere! 2 months in and no end in sight...quite unbelievable!
  • Reviewer
    Location
    Accrington
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company you could ever deal with don’t use bt for broadband unless you want to wait over a month to fix a fault no customer service you can spend days texting a robot though
  • Reviewer
    Location
    W Midlands
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    So, this is my 2nd BT Review in 3 days. After having been told by BT on Friday that I had been listed as a ‘priority’ and my line would be restored on Monday - nothing, no update, just BT silence. This is now the 3rd occasion we have been told we are a priority since we lost network 11 days ago. So, I am expecting BT to respond to this by saying visit their FB or Twitter link and they will help. I did this Friday about 1700 hrs - at approx 2300 hrs we had got to the stage of some BT geezer asking what colour was my hub showing - he might as well of asked what colour the missus knickers were that day because their is no intent from BT to resolve customer complaints. All I want is my line restored after 11 days of total inactivity. Avoid BT at all costs and don’t get sucked into their private DMs as they have no intent or expertise to resolve simple connectivity issues. There are more professional telecom companies out there
  • Reviewer
    Location
    High Wycombe
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    We have been without Wifi and landline due to a line fault out of our control. We live in a major town with good connection quality.

    After two months on a temporary hub, BT shut off our temporary plan and despite continuous efforts to engage with their customer team have repeatedly let us down and left us without a hub or means of repairing the issue, despite making every provision to allow them to do so.

    We have still been contracted withBT in this time and will be expecting adequate compensation. We have been incredibly displeased with the service offered.
  • Reviewer
    Location
    Isle of Wight
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Awful company. Super unhelpful. No care what so ever. Broadband is fine, but I would never pick them again. Trying to leave
  • Reviewer
    Location
    NG33 5GA
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Been without BT broadband for over 1 week now. In the interim period, BT had not recorded an engineering report until I contacted them today. Despite My BT app showing ‘issue resolved’ - far from it. Now told engineer will be out on Monday to investigate - total time will have been 10 days. Absolute shoddy service
  • Reviewer
    Location
    Yorkshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    An absolutely useless company. Properly harassed me via text, email, calls, and voice mail every single day for a week to remind me of our broadband engineer appointment, then the engineer never showed up. No updates, just a waste of time.

    Their customer service tries to appear helpful, but in reality they gave us less compensation than what we are owed and sent us a 4G mini hub as a temporary alternative that is comparable to trying to connect to a modem from 1995. Their customer service representatives don't seem to know what products BT has and constantly try to deflect responsibility to Open Reach (who are also impossible to deal with and a subsidiary of BT.)

    Their website is the least user-friendly site I've ever encountered, looking like it was built in 1995 (like all of their equipment) and was never updated since. Their app crashes and I can't even log in.

    I have asked to launch a complaint multiple times, every time I spoke to their customer service on the phone, and they have deliberately ignored my request. I tried starting a complaint online, but their website only comes up with errors, unsurprisingly. Deliberately blocking complaints is unlawful and I will be escalating this to Ofcom.

    In summary, we could all probably get better broadband services in the North Pole.
  • Reviewer
    Location
    Suffolk
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wrote yesterday haven't put it up on here been in phone again to 3 days in a row bhad to ring I got a deal from bt for £15 a month course I am on a state benefit it's not worth the money so slow should be aloud to do that to people course they are on benefits. Such bad customer service to never again b
  • Reviewer
    Location
    suffolk
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    ii went with bt 2 of this month it took 2 weeks to get my line sorted .had no trouble with my old provieder spent 2 hours today on phone told it was sored out . its not spent 2 yesterday. on sunday they cut my broadband of i hadent had my first bill.told it would come in post.it dident going to ring tomower i want to leave not paying no more monny to them how they can get away with it bad cusmer serves. do not use bt
  • Reviewer
    Location
    Aberystwyth
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BT… a company nothing short of false promises. If you need wifi and and have it installed make sure you order 2 months in advance.
  • Reviewer
    Location
    bury st edmunds
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    wırst company they are a kind a robbery…ı just call them cancel my internet cuz ı will do new company they said thats all god after one month they sent bill for still paying … Thats why just dont do anything with bt awful company do vodofone do any other company dont bt
  • Reviewer
    Location
    Warwickshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I pay for bt full fibre 900. Since the day it was installed I've had issues with wifi speed, sometimes dropping as low as 6mb when sitting 8 feet line of sight from the router, numerous calls and a number of engineer visits and no improvement. All they say is "guaranteed speed is to the router, connect via ethernet for true speed. Unfortunately my phone, tablet & security cameras etc do not have that facility. Poor customer service and they don't care as long as they get your money.
  • Reviewer
    Location
    Neath Port Talbot
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No broadband for 5 weeks and counting. Significantly effected my household. The wife can’t work from home. The kids have been off school with no internet. Appalling service given from call centre who give you a different story every time. BT won’t let me leave my contract early even though it’s causing huge significance and we need an alternative provider (virgin)
  • Reviewer
    Location
    Stanmore
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I had been a BT Broadband user up until about 8 years ago and then went over to Vodaphone for a cheaper deal, so when we moved in April I was offered a cracking deal to go back to BT. This I totally regret as I have had nothing but poor internet and customer support and now am in the process of moving to Talk Talk.
  • Reviewer
    Location
    Glasgow
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Perfect broadband for the entire 24 months of our contract, not one issue or reason to contact customer service.
  • Reviewer
    Location
    Ayrshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    After shopping about, I decided to go with BT for a number of reasons. One being customer service. I have never felt such a weight of stress being lifted off of my shoulders! Recently had a house fire. My TV box got ruined, my Alexa house phone. After looking about for replacements and seeing it costing in the region of over £100+ I scoured the internet and decided to give BT customer service a phone. They, by no hassle at all, replaced all of my equipment! delivery to my new address, and at no stress at all. Definitely a five stars for customers. Especially in this living crisis I cannot thank them enough. Saved me money and took the stress off my shoulders.
    BT have great service recommend to anyone looking for home connections.
  • Reviewer
    Location
    Burgess Hill
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible service, constant fault issues. Advisor didn’t inform me of new 18 month contact when offering me a new deal. Over priced from other providers by £40pm. I would never use them again !
  • Reviewer
    Location
    Glasgow
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I ordered bt broad band on June 11th, waited till July 8th for the router to arrive to find that it wasn’t working and I had no internet. Since then I have complained several times and they’ve given different excuses (major signal outage lasting 3 weeks, faulty port etc). If true then it’s a combination of these issues but every time they’ve “sent” an engineer out he hasn’t even come. Now it is August…a day after the 3rd date they said this would be fixed by and my internet still isn’t working. They’ve arranged for an engineer to come on the 19th in another 11 days! I have no faith the engineer will come and I will be in the same position.
    I am disabled and need the internet to work from home but I am unable to and the customer service done seem to care one bit. They’re also demanding I keep paying or they’ll shut the line off! I’ve never had working internet from them!
    Avoid!!
  • Reviewer
    Location
    Newbiggin by the sea
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Past three days,had to renew my mobile as it didn't accept Bt's Norton anti virus, then my Hub4 was no longer secure so opted for Smart Hub 2. BOTH items have increased my monthly payments from £20.60 to £40+ Unable to get on Internet using lap top, can't read my Bt Email, nor can I get them onto my new Samsung A13. Tried phoning 150 for the umpteenth time, no joy as 60 minute wait in queue! Am so angry with them, feel like moving to another company! Been with Bt for nearly thirty years. Please advise, thank you.
  • Reviewer
    Location
    Solihull
    Reviewing
    BT
    Date
    Comments
    This company are appalling. It is a national disgrace that companies like this are allowed to tell lie after lie about their service. Had a month of false promises, I left Virgin for these people and there is no sign of a connection yet, however they keep sending out letters telling me Open Reach are at my premises!!!
    Do not go anywhere near them.
    A phone call is a complete waste of time.if you can get through nothing happens except that you do get a message asking how likely you are to recommend them to a friend. Really!
    No stars.
  • Reviewer
    Location
    Solihull
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Since being with BT I have had problems with my Wi-Fi dropping in and out.
    After 1/2 hour on the phone today the only solution I was offered was renew my contract for a future 2 years on a higher price !!
    Looks like I will be going back to talk talk for 1/2 the price and for 12 years never had a problem with the Wi-Fi
  • Reviewer
    Location
    Dumfries
    Reviewing
    BT
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Every time I upgrade my package I finish up costing more than I expected. I phoned to sort out my mobile as my contract expired and I realised I was being charged same rate for I had payed off my mobile phone came off call with new package then realised I hadn’t got package for the phone personally I felt I was conned mobile keeps shutting calls down if I go into rear of my propertychange from Wi-Fi to by mobile as fibre put hub further away and mobile signal is bad at rear now calls on house phone are extortion in my opinion and I keep loosing calls
    Have to dial again. House phone doesn’t work if power cuts that’s progress fibre is a step back as far as I’m concerned will get a cheaper provider next time. Been with them for 40+years
    After con trick no more this is my personal thoughts
  • Reviewer
    Location
    Liverpool
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have previously had sky and Virgin broadband at old addresses, I have found Virgin to be the best by far in terms of speed and reliability however I in my new house there is only the option for BT this is by far the worst internet experience I have ever had and their router is pathetic, it doesn't even have basic QOS so if anything does an update then its stuttering speeds and horrendous dropouts watching films or playing games.
  • Reviewer
    Location
    Bordon
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    First time buyer, first broadband supplier, new build. Customer left feeling like a joke.
    I joined under the sales pitch that I'd be upgraded to fibre once it is connected to the property, it the meantime I'll have a non fibre package.
    In short, there was no fibre upgrade. Uploading 30second social media post bought YouTube on my TV to a standstill. Couldn't watch Netflix without several loading screens. Several webchats talking about low speeds resulted in nothing. They were always seeing their convenient "speed promise" margins, while I was waiting 5 minutes for a video to load.
    When I was leaving I called up to talk about terminiation fees, they said they could up upgraded to 2 - 3times the speed for no extra monthly since the beginning.

    I would recommend to everyone to stay clear of the broadband.
    Cheaper per mb/s alternatives out there.
  • Reviewer
    Location
    Cheshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My broadband went down for 23 days by say that after 48 hours they will give you £8.40 per day till it is fixed and if they give you a date you get another £530 per day well that ok they told me about 13 dates and it never came on then when it finally came on I phone them about my compensation and this is what they told me I would get nothing because it was more than 30 homes that lost broadband and they call it a total outages I have looked all over the internet and can not find anything about no payment if it’s a total outage what a joke do not go with by I had a a friend that was with sky they give home £200 and a upgrade bt are con men stay away from BT not good at anything
  • Reviewer
    Location
    Nottinghamshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have a new Broadband contract but couldn’t access my emails. Spoke to Stacey who had lots and lots of patience as I’m not very familiar with computers and eventually sorted it for me. Stacey is amazing very calm and kind and a great asset to BT She is definitely 5*
  • Reviewer
    Location
    Staffordshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    BT have a scheme for disabled users promising to return any money you pay due to being in contract. BEWARE it is credited to your account so could take you a year or even two to get your money returned. Companies recommending this scheme EE in my case should ensure customers are aware of this. I complained I will now pay my own bill send it to BT and hopefully get my money returned. Not everyone has the money to enable them to do this. The idea of me changing was to save money not wait more than a year to get what I’ve paid returned. Not good enough at all.
  • Reviewer
    Location
    LANCASTER
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful Internet some nights you wont even have 1mb utterly useless infact i had better internet in the 90s genuinely about 10x faster than this crap they call internet do you self a favor and get virgin avoid at all costs its a horrid horrid horrid experience
  • Reviewer
    Location
    dereham norfolk
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    ive been with this lot for just over a year and have had the worst experience ever. it took them months to sort my broadband out and i mean months and had at least 10 workmen in my home trying to sort my problems out. I was phoning every day for weeks without any joy, really frustrating so they offered to cancel my contract free of charge (wish i had). they finely sorted it and put me on the best rate well apparently £26.99 which i was pay from the start. After about 3 month i noticed it had gone upto £32.00 and before i knew it £38.99 without telling me. I phoned them and they said I'm in a 2 year contract and would have to pay to come out, its an absolute rip off. They now advertise on tv £26.99, be very carful, can't wait to move to a decent honest company, worst experience ever, you have been warned
  • Reviewer
    Location
    Basingsotke
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Unfortunately, I havent a great experience with BT, along of my 10 years with the company I faced many Broadband issues, calling customer services and trying to reach an outcome for my issues. Recently I have as for a good deal trying to renew my contract with the company, however, the customer service didn't even consider 10 years I have been with the company and said they couldn't cover any other offer comparing prices with other broadband suppliers, very disappointed, unhappy, I feel that all that the company doesn't care about the clients it's all about profit. Sadly this company will lose more customers I don't recommend this company to anyone it is problems with the service also the company is not customer-oriented.
  • Reviewer
    Location
    Broxbourne
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I’ve had fibre for just over 18 months now. Started off well and was getting a good signal all around the house. Since the start of the year the signal is non existent and router reboots itself at least twice a day without fail. Paying over £45 a month for this service with a phone line is expensive for what it is. BT don’t want to know, they just try and sell you a more expensive expensive service, not sure they understand their current service doesn’t work so why would you pay more for another poor service. Have now cancelled my contract and gone to Virgin 1GB for £10 cheaper a month. Virgin also gave me £100 joining credit. Don’t waste your time with BT as it’s a tin pot service for a gold platted price.
  • Reviewer
    Location
    Oxted
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give BT minus 10 , I would. I ditched them 20 years ago after moving house and had terrible trouble with them even then, poor service , poor reception etc. Since then, I met a new partner last year who had BT and was horrified that he could hardly get any reception. We complained, after 2 months of me shouting at BT , they finally fixed the problem for it to go wrong again 5 months later . They have ignored our complaint and after receiving a letter saying as their package was changing, we could leave. So we changed to Sky with supposedly 6 mths of BT left . Since then they have literally gas lighted and bullied us with conflicting emails and letters forcing us to pay £107 to leave despite earlier no charge info previously and are subtly threatening legal action. My partner is so stressed , he is paying but I will be contacting the Ombudsman about this . They are the most unethical company I have ever dealt with . Please do NOT sign with them, there are cheaper and better options out there
  • Reviewer
    Location
    Ashford
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I am appaled at BT and it's behaviour towards customers. I had returned my equipment which they confirmed receipt but the still insist on a charge of £30 for a dish that they claim that they sent me 5 years ago. Also after leaving, they took another direct debit which put my account in credit. I have been bannging my head agaist a wall with their useless customer service to return the money but they promise next week and next week and next week. An absolute disgrace.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I became a BT customer as recommended by EE last year.
    I joined last year around mid December.
    Service has been ok till 8th June when there was a loss of service.
    I texted & had a SMS reply that broadband services were affected in my area & will resume on 9th June. I was ok with that. But no further communication came at end of 9th June so I texted & reply came that services will not resume until 14th June.
    Both me & my wife work from home. No internet means no work, no WiFi for children, no CCTV, no Netflix, no Disney.
    I can't tether data connection from my phone to laptop.
    Contacted BT after 25min wait in queue only to find customer rep was no use at all. I explained I have to travel 2 miles to parents house to use their Virgin WiFi. She offered me £40 compensation which was poor. My children have used most of data allowance in 2 days than they would in 1 month. BT only look at profits and not customer care.
    I asked for termination of contract they said only on grounds of 30days poor quality broadband. But the service is crap.
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst experience with a company in my life.

    Told on multiple occasions they would get my internet sorted. 5-6 times they messed up and it looks like I am 3-4 weeks without internet due to their incompetence.

    Also misled me on switching and couldn't claim compensation.

    An utter joke of a company.
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Very unreliable service, I need broadband to work from home but the service with BT has been very unreliable. The connection drops, and I've been without any connection for several long periods of time, the last time being for three weeks. I was told planning permission to work on the road was required, but when the engineer came he told me this was not the truth. This time it has been one week so far. BT were aware of the fault but told me no engineers could come out until after the Jubliee celebrations which I think is unacceptable. I've called BT multiple times and on various ocassions the customer service team have hung up on me. They've also tried to upsell to me as a "resolution" to the issue, but if the basic package does not work why would I pay more money for an unreliable service.
  • Reviewer
    Location
    Bromsgrove
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst customer service, you can explain the situation a thousand times and get a brick wall of a response. The “unbreakable” internet we pay a fortune for consistently breaks or is unstable, and yet there is no compensation for this at all in the slightest. What a waste of money and so avoid this if you can.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.