Demon Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Demon Broadband.

Recent Customer Ratings for Demon Broadband

  • Satisfaction
    2.9 stars
  • Customer Service
    3 stars
  • Speed
    2.3 stars
  • Reliability
    3.1 stars

Based on 100 customer ratings since 2017-02-25 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

8 Customer Reviews for Demon Broadband

Reviewer Location Reviewing Date Ratings
The poor speed isn't Demon's fault - we live in the sticks and can't get superfast broadbrand yet. But the reliability of the connection has been great.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    5 stars
Oxfordshire Demon Broadband  
Picked Demon as they've been in the game for more years than most. The network is great/stable but wow how bad has the customer service in this company become. Agree with others on here, the phone operators are so poor at English you can barely have a conversation. Expect literally hours of painstaking scripted hassle if anything goes wrong. Oh unless you are buying it when you get to speak to nice scottish lady!! lol. Seriously what has become of you Demon?
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    5 stars
Surrey Demon Broadband  
I can’t remember the last time I felt satisfied with this company. None of the call centre staff speak English and none of them give a damn. My connection used to be good on upgrading to ADSL2+ with the router reporting 12Mbps, and real speeds varying from 4 to 11Mbps. Then the connection became intermittent and stopped working altogether. I tried several different ADSL routers and wasted loadsamoney on a new one. I suspect equipment change/failure at their end, or perhaps a problem with my BT line, which they denied. They then dropped my bandwidth to 6Mbps in order to “improve stability” and then throttled it to death, so that real bandwidth is between 200kbps and 1.1Mbps, and it’s still intermittent! This dizzy speed of 1.1Mbps is only there for short periods. Even small downloads seem to take forever now.
The main problem is that Demon don’t listen, and they take weeks to reply to emails. I have spent hours waiting for online-chat with a technical representative who never showed up, and have spent a small fortune on phone calls.
Demon are diabolically expensive, but at least they got the company name right!

My bandwidth is what one might expect at the end of 300km of wet string in the middle of the Thar Desert!

I have demanded a MAC key, and will be moving to a different company ASAP!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Sheffield Demon Broadband  
No customer service agents can speak English without a very strong accent and if asked to slow their speech down they hang up hence not accomplishing anything.They only want to know you if your a business.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hook Norton, Oxon Demon Broadband  
I have always found Demon to offer excellent service. They are not quite as good as in the very early days. then when one phoned with a problem they always had sombody who used your computer and was sitting there with one in front of them. Problems were solved immediately. Indian call cetres are not as good, but in the last three years (when I moved to my current house) I have only contacted them once for help. I can't remember the last outage apart from problems with the news groups about a year ago. I would unreservedly recomend them to anyone. I have been with them for over 15 years.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Rhydroser Demon Broadband  
Demon have slowly become over priced, bad experience with their Indian Call Centre and reliability not worthy of the high price they charge.
  • Reliability
    1 star
North West Demon Broadband  
According to BT: Option 3 (which is what I've got) claims up to 20meg. I'm getting 5.9. which by my reckoning falls well short of the claimed speed...
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Reliability
    4 stars
Maidenhead Demon Broadband  
We have had Demon broadband for a number of years now and with four users on the premises all sharing the internet at once this service is excellent. I can't remember the last time the service was off and have therefore not needed to call the support team.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Lothian Demon Broadband  

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Demon Broadband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Demon Broadband.

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