466 Customer Reviews over 12 pages
-
- Location
- Pinchbeck, Spalding
- Reviewing
- Direct Save
- Date
- 2018-07-19
- Comments
-
Best I’ve ever had,very good very helpful very friendly and patient.
- Location
-
- Location
- Penzance
- Reviewing
- Direct Save
- Date
- 2020-07-14
- Comments
-
I was sold fibre broadband, and told an engineer visit was required costing £60. The first available appointment was 2 weeks away (openreach timeframe). Almost 2 weeks passed and I hadn't heard anything, so I thought I would call up to check if it's still going ahead. I was told that my appointment had been cancelled because I can't get fibre in my area... Even though the sales advisor told me I could. It turns out the appointment was rejected ages ago and I was waiting for nothing, I received no communication from direct save. They offered nothing in the way of compensation and said it would take a further 2 weeks to get standard broadband connected. I cancelled my order and was told I would receive a refund for the £60. Another 2 weeks passed and I haven't received a refund. I called again today chasing my refund, the person was blunt and rude, often going silent for minutes at a time with no notice. The call took almost 15 minutes and when I asked why I wasn't refunded they said they are transferring to a new system and there was an error. Again they didn't contact me, were they hoping I forgot and let them have the money? They have all of my contact details, and I received emails and calls at the initial stage so they could sell me the product. Only after they charged my account did the communication stop. Hopefully my refund should be processed in the next couple of days. All in all they were useless.
- Location
-
- Location
- Cambridge
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Unreliable due to construction of house in new development. I think this seems to affect all providers in this neighbourhood.Have to reboot at least twice a day.
- Location
-
- Location
- Ray
- Reviewing
- Direct Save
- Date
- 2016-05-12
- Comments
-
I opted for 17 mb unlimited plan.dude on customer care. We guwrantee you 8 mb speed. I said " can you guarantee me atleast 4 mb. I am ok. He said. Confidently yes. I am watching movie on youtube . for 1 hour movie to finish it took 2 hrs.chexked my speed. Its 1-2 mbps ... Very poor service. Never go for. I paid 90 pounds for 1 month.. For wat...disappointment and frustrated..cancelled my direct debit.. Will not pay. A penny now...
- Location
-
- Location
- SHADEWELL
- Reviewing
- Direct Save
- Date
- 2016-06-27
- Comments
-
Never ever go with direct save broadband. These are bunch of thieves.
Initially i was told that engg needs to visit the site ... 24 hrs ago.. a sms - engg will not have to visit the site now.. i said ok... deduced 49 pounds.
Next installment will be in 7 days and you will not receive bill for 2 months. I said ok. Paid - 44 pounds.
I received bill for both months - 33 and 45 for 2 months... dont know why.
They always have a rubbish back up answer.
The contract is written as if you give 28 days prior notice , you can terminate the contract. Now they are saying you have to pay 60 £ for termination
Thank god i cancelled my direct debit. Now i will not pay them a single penny. Because there is no ethics in direct save. They alwaysdo whatever they want and speak rubbish. Not sure how they got the license to operate in UK market
- Location
-
- Location
- Great Yarmouth
- Reviewing
- Direct Save
- Date
- 2017-12-17
- Comments
-
Moved to our new home and made sure we had sorted out the internet prior to moving in. 10 phone calls plus on hold 5-10 Mins at a time, no call backs and on Saturday no engineer available so not great service at all! Especially frustrating when your told they will set it up a day later to still having no net. Asked for refund
- Location
-
- Location
- Herefordshire
- Reviewing
- Direct Save
- Date
- 2017-09-14
- Comments
-
Signed up last month and already loving the service, had a problem with setting up the device and customer service instantly provided a solution, was on hold for no longer than 20 seconds and was done setting up within 5 mins.
over the moon with the savings im making was originally spending way too much for so little with Plusnet, glad im rid of them!
after reading the reviews of DST im glad to say i believe its the vocal minority, they saved me money and gave me a no nonsense service! reccomended!
- Location
-
- Location
- southampton
- Reviewing
- Direct Save
- Date
- 2017-03-16
- Comments
-
AVOID AVOID AVOID
Clearly the 2 or 3 positive reports are bogus.
We've experience a very poor internet service. Drops several times a day, as an ebay seller its almost impossible to upload photos etc - this is reminiscent of dial up which is staggering in 2017.
If you want slow internet that drops all the time and is almost unusable then this is the company for you.
- Location
-
- Location
- Claton on sea
- Reviewing
- Direct Save
- Date
- 2021-01-14
- Comments
-
Waste of time have no phone or broadband nowand have to pay to get phone line back so cancelled
- Location
-
- Location
- Buckinghamshire
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
Proper customer service and technical support, you call up and speak to real people who listen and understand, NOT feckless offshore call centres! And their pricing is amongst the very best also! Highly recommend
- Location
-
- Location
- Portslade< Hove
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
been great at affordable price not had a single problem
- Location
-
- Location
- West Sussex
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Does drop out at times but think it’s the cheap router they provided, other than that really good company been with over a year now and haven’t had many problems compared to other companies in the past
- Location
-
- Location
- Teddington
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Ok until you actually need to talk to someone in customer service, tried calling and emailing to close my account and so far no reply, call back.. just got the run around.
- Location
-
- Location
- Cambridge
- Reviewing
- Direct Save
- Date
- 2017-11-16
- Comments
-
Do.
Not.
Touch.
With.
A.
Ten.
Foot.
Bargepole.
They are lying, dishonest and incompetent.
- Location
-
- Location
- Uxbridge
- Reviewing
- Direct Save
- Date
- 2013-09-25
- Comments
-
very good customer service haven't had any problems and very well price i have to say really happy with their helpful customer service
- Location
-
- Location
- Devon
- Reviewing
- Direct Save
- Date
- 2017-12-26
- Comments
-
I have been a loyal BT customer for 25 years until I found out they had put by bill up 20% without informing me and wouldn’t give me a better deal unless I committed to an 18month contract. Moved to direct save on a recommendation and they have been marvellous, the customer service is fantastic and the phone and broadband are reliable, I had a problem connecting and they answered the call in under 2 minutes and sorted in 1 minute. They can’t do enough for you. Exceptional service.
- Location
-
- Location
- Leamington Spa
- Reviewing
- Direct Save
- Date
- 2014-02-28
- Comments
-
Haven't set up the broadband yet so not sure about speeds but just felt like I had to say how lovely the customer service lady at the call centre was. So helpful and friendly!
- Location
-
- Location
- Lincolnshire
- Reviewing
- Direct Save
- Date
- 2016-10-04
- Comments
-
So completely disappointed with this awful service! When fast fibre cam to our village, we decided, in March, to switch to their fast fibre broadband (we already had their standard package). Come August, we still hadn't recieved our new router, so we asked them again to change to the fast fibre - thinking it would be more simple and less hassle than just changing providers! After ringing on a weekly basis, having been paying for fast fibre, without the service, since August (they hadn't charged us in March for some reason?)we STILL haven't received our router. AVOID AT ALL COSTS!
- Location
-
- Location
- newcastle
- Reviewing
- Direct Save
- Date
- 2018-03-13
- Comments
-
Omg this is my big big mistake in my life !! I'm wtch direct save just for 3 weeks and all ready had lots problems my internet was stop working for 5 days before my internet was dropt all the time, but when I spoke witch customer service this staf was so rude and nasty I'm not English and this people was racist and ignorant to me .direct save was send me new router but again my internet dropt all the time and from yesterday till now I never had any internet .when I was spoke with customers service this was the worst experience in my life every one was so rude and said if I wanna cancel contract I need pay cancelation fee but I just don't understand I'm witch direct save just 26 days and all ready had lots problem when this is not my fold but direct save fold why I need pay fee if direct save cant do job propely. can any one can help me and tell me what I need to do because I really after rud and racist customer serive I don't wanna stay witch direct save but I don't wanna pay any fee because I don't feel if this is my fold this internet is nit woking all the time .
- Location
-
- Location
- Grimsby
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Great price and a terrific company!
- Location
-
- Location
- Whitwell
- Reviewing
- Direct Save
- Date
- 2019-11-12
- Comments
-
Good Company to Deal with Broadband and phone line’s highly recommend them for the Service provide .
5 Star.
- Location
-
- Location
- west yorkshire
- Reviewing
- Direct Save
- Date
- 2017-02-06
- Location
-
- Location
- Elgin
- Reviewing
- Direct Save
- Date
- 2017-01-11
- Comments
-
The initial experience of the company was ok - probably similar to other providers if expensive.
Upon leaving to move to another provider I was hit with charges for things I didn't order, exit fees and ultimately a Notice of Court Action despite the fact I was dealing directly with the operations manager (Lewis) who didn't resolve the issue and had no interest in resolving whatsoever.
When I complained again all I received was a very abrupt e-mail and no care at all whether I posted in Trust Pilot or not!
Unbelievable - avoid at all costs!!
- Location
-
- Location
- ackworth
- Reviewing
- Direct Save
- Date
- 2018-01-25
- Location
-
- Location
- Leicestershire
- Reviewing
- Direct Save
- Date
- 2015-05-05
- Location
-
- Location
- dumfries
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
very pleased with the service. prices are good
- Location
-
- Location
- South derbyshire
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
I am not a tecky and find their staff very friendly and helpful
- Location
-
- Location
- Stoke-on-Trent
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Very pleased with Direct Save. So nice to actually speak to a UK based human being when I get a problem: 1. Quite quickly 2. Who knows exactly what they're talking about! 3. I can actually understand them. Always ring back when they say they will. Am thinking of moving and want to take them with me!!
- Location
-
- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2018-07-19
- Comments
-
I changed to Direct Save from TalkTalk about a year ago after years of dissatisfaction with TalkTalk. i think I chose them via MSE.com They are considerably cheaper for all telephone services, changeover was seamless, which was important as I am selfemployed & rely on broadband. Any queries are dealt with couteously & efficiently by a consultant I can understand. Recommend unreservedly.
- Location
-
- Location
- Bedford
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Overall a very reliable service with staff who are kind, helpful and patient!!
- Location
-
- Location
- Bedford
- Reviewing
- Direct Save
- Date
- 2019-12-31
- Comments
-
Direct Save suits me down to the ground!!
- Location
-
- Location
- MANCHESTER
- Reviewing
- Direct Save
- Date
- 2019-11-27
- Comments
-
Good cheap broadband with Direct Save.
Havent had any problems with them.
- Location
-
- Location
- Dollar
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Service, speed and reliability a bargain at the price. Compares very favourably with more expensive deals offering faster speeds and not delivering them!
- Location
-
- Location
- Durham
- Reviewing
- Direct Save
- Date
- 2018-06-14
- Comments
-
Be very careful with these people.
I went thinking it was the cheapest only to find I can have Fiber broadband chaper! At 10+ times the speed.
When the hit and miss internet service fails - you can not get a response from them.
Then when they roll you over onto a new contract they add charges for additions (evening and w/end calls) you did not ask for and then when you terminate with them they charge you for Administration fees! of £19.50. Very Poor. Will not ever use again.
- Location
-
- Location
- Durham
- Reviewing
- Direct Save
- Date
- 2016-05-17
- Comments
-
I completed a contract on line but did not get the same contract. I was sent a router I said I didn't need. Paid far more than stated for the annual line rental (to be fair this may have gone up after waiting for connection so long) I haven't got the half price deal. I got charged £1.70 per month for paper statements I didn't want. Couldn't log into account on website. When I phoned I was told I needed to prove the contract signed regarding half price etc. Not too sure this review will send as connection is a bit hit and miss. Still cheep though!
- Location
-
- Location
- Worcester
- Reviewing
- Direct Save
- Date
- 2016-10-24
- Comments
-
There was a dispute, someone on the phone said they would read my email and get back to me. That was a lie. It was 7 weeks ago. All my attempts to discuss the matter are ignored. The customer service is worse than possibly imagineable. Their only action is to keep charging me more???
- Location
-
- Location
- Andover
- Reviewing
- Direct Save
- Date
- 2018-07-28
- Comments
-
Very helpful and quick to respond.
- Location
-
- Location
- Wrexham
- Reviewing
- Direct Save
- Date
- 2018-07-22
- Comments
-
After some delay with initial setup, good service.
- Location
-
- Location
- BATTERSEA
- Reviewing
- Direct Save
- Date
- 2015-08-11
- Comments
-
I love directsave. Great customer services. I spoke to Nur who was a great help and sold me a great package
- Location
-
- Location
- Bovey Tracey
- Reviewing
- Direct Save
- Date
- 2016-05-22
- Comments
-
I am getting the same speed as I got from Plusnet at a fraction of the price ! !
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.