466 Customer Reviews over 47 pages
-
- Location
- Bedford
- Reviewing
- Direct Save
- Date
- 2019-12-31
- Comments
-
Direct Save suits me down to the ground!!
- Location
-
- Location
- West Midlands
- Reviewing
- Direct Save
- Date
- 2019-12-28
- Comments
-
Frankly I’ve never known a more incompetent utilities provider in my life.
It’s been nearly 4 weeks since I placed my order for broadband (in a pre-wired building) and after being told that my order wouldn’t be processed for another 4 weeks, for no reason apparently, I kicked off and was asked to send “proof of address” which I did. After no reply for 4 days I called up and was told that someone had “forgot” to action this email so I after some time I got sent a router that obviously didn’t work. I had spoke to a customer service agent who advised everything would be sorted and surprise surprise the router didn’t work because after speaking to the technical team it “hadn’t been activated”. I was told this would happen within a few hours and yet here I am, none the wiser And none the closer to getting working broadband.
Honestly, if you can do so avoid this company like the plague, they are utterly, utterly useless. there’s a reason they’re cheaper than everyone else.
- Location
-
- Location
- Walsall West Midlands
- Reviewing
- Direct Save
- Date
- 2019-12-27
- Comments
-
An extremely unsatisfactory service from the onset. Constantly have to unplug the modem to get it to work. Speed is extremely slow. My devices work at other addresses but not home. Called customer service who were unable to help because there system was down..
- Location
-
- Location
- Rochford
- Reviewing
- Direct Save
- Date
- 2019-12-24
- Comments
-
I wouldn’t be surprised if the good reviews are from staff that work for the company.
I would NOT recommend them to anybody, every call would take me 25 minutes to get through, the staff did not have a clue and were rude to me on many occasions.
I would stay well clear of this company!!!!
- Location
-
- Location
- Lanarkshire scotland
- Reviewing
- Direct Save
- Date
- 2019-12-20
- Comments
-
Excellent service especially as I live in the country.. Never had any issues since I've been a customer..approx 3years..
Keep up the good work.. I have recommended friends to move to direct save and they too are very happy
- Location
-
- Location
- Birmingham
- Reviewing
- Direct Save
- Date
- 2019-12-19
- Comments
-
Not sure how to check Broadband speed to check real speed
- Location
-
- Location
- Forfar
- Reviewing
- Direct Save
- Date
- 2019-12-19
- Comments
-
Poor customer service.been waiting five months for a call back.
- Location
-
- Location
- Worthing
- Reviewing
- Direct Save
- Date
- 2019-12-19
- Comments
-
Very poor speeds. Pay for 300mbps and only get 100 - 150 max, dips to around 2mpbs in the peak hours.
- Location
-
- Location
- Warwick
- Reviewing
- Direct Save
- Date
- 2019-12-19
- Comments
-
My second time with direct serve at different properties and always consistently good service without the need to be tied in to a long term contract which is important as I move around with my work.
- Location
-
- Location
- Upholland Nr Wigan
- Reviewing
- Direct Save
- Date
- 2019-12-18
- Comments
-
response time in answering calls when phoning customer services is a JOKE. Expect to be left wait anywhere between 15 to 30 minutes listening to naff music. Other than this issue I cannot fault Direct Save.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.