EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 640 customer ratings since 2021-05-16 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,556 Customer Reviews over 39 pages

  • Reviewer
    Location
    Ilford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Following a price increase I chose to change m package after more than three months,and many broken promises,and hour's of phone calls they were still unable to work out how to provide me with a service,as openreach were were unable to install fibre in my property. The final solution was a mini wifi, which didn't work,and technical support at ee were worse than useless,so I ended up without internet access
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Poor at night slow as a sloth and drops out a lot.
  • Reviewer
    Location
    Monmouth
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE keep pushing up their prices and once you in their contact, they refuse to look at better deal. Their broadband is £13 more than most
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely diabolical. Painfully Pathetic speeds almost every day all day. A regular speed test on multiple sites shows an average of 0.17mbps down and 1.6mbps up which is slower than dial-up back in the 90's. How they can call this the "fastest 4G" in the UK is beyond belief. Simple sites like Google can take up to 2 full minutes to load, any kind of streaming/watching videos is next to impossible even at the lowest picture quality due to the constant buffering/pausing. Customer service is a laughing stock. Each time I've called to complain I get the same old excuse "restart your router", "the mast is down" blah blah blah. Always claiming there is no problems in my area but clearly there is.

    It's just not worth it guys. They will lure you into a contract with the false promise of "great speeds" and "top quality service" and then once they have you tied in you will start to quickly experience problem after problem and they won't give two pennies about your service as long as they are grabbing your monthly payments. Save yourself the headache and look elsewhere.
  • Reviewer
    Location
    Reading
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Awful service. They jacked up the price within months of my signing a contract and on the occasions when I really needed reliable broadband, it was frustratingly slow and patchy.

    Avoid EE broadband!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The internet never works! Terrible!! Not worth a single penny.
  • Reviewer
    Location
    Merthyr Tydfil
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Connection goes down several times a day, often not returning for hours at a time. EE themselves are very unhelpful. It's been ongoing for months, and has gotten to the point where I've had to upgrade my phone contract (thankfully not with EE!) because I'm using so much data thanks to having to tether my phone because my EE broadband is ALWAYS DOWN!

    Do yourself a favour, DO NOT sign up for broadband with EE! It is a nightmare.
  • Reviewer
    Location
    Westcliff on sea, Essex.
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible connection issues continually for almost 14 months now. Continually cutting out with download speeds of a shocking 7.42mps as measured by BT speed test and upload speeds of 0.67mbps. Sick to my stomach of the EE spiel saying they are the best company yadda yadda, total rubbish! Post office Broadband provided a far more reliable service with consistant speeds of 17mbps for a single house which catered for around 4 devices with no trouble. I can only connect one with the EE contract and it is still cutting out. £20 a month for this so yes I am fuming!! They also guarantee at least 10mbps so they have fallen short of their own contractual promise! Aiming to take this further, such a rip off!
  • Reviewer
    Location
    Northampton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company ever. Don't even think to have a broadband from them. Even contract terms are draconic.
  • Reviewer
    Location
    The Fylde
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I'm paying £35 per month for high speed broadband and the best speed I could get using Ookla was 47mps upload and 18mps download. I can't get through to customer service and after being with EE for quite some time it's now time to go, I'm out of contract so that's it. Absolutely appalling company!!
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Awful customer service and support.

    When our phone line was taken over in error either by a mistake by EE or another ISP EE did everything in its power to profit from the situation.

    We told EE we were in no contact with other ISPs and that we did not want them to cancel our broadband contract. EE charged us an early cancellation fee anyway.

    We asked for a refund on the fee since EE cancelled the contract without our consent. EE told us they would only refund the early cancellation fee if we signed a new longer and more expensive contract.

    We offered to take out a contract for the duration of months remaining on the original contract at the same price we were paying before but EE would only amend the price. They would not accept a shorter contract than 24 months.

    EE were also effectively holding our phone number ransom unless we signed their new contract since they would offer no support for getting the landline number we had for 25+ years back unless we signed their new 24 month contract.

    We cut our losses after spending days on the phone with EE and we ended up having to go to ombudsman to get the early cancellation fee money back.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    To be honest, this is the second year using EE broadband, I am surprise that there are people suffering from EE internet service, I face some problems in the first couple of months, since that everything is ok, my bill is the same for 1 year and half now. I want to find another internet provider because EE is expensive I think maybe I will find best offer.
  • Reviewer
    Location
    hastings
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    best isp bar nun in my opinun had bad openrech line for over 3 years with 3 difrant isp's nun could get openrech to fix it but thought i'd give ee a shot as my sister had them and they sorted a fault on her line quickly well within a mounth and openrech saying they could see no fault a lovely lady did a video call with me and my dsl droped when i was on the call she run a line test and found a bad cabel 450 meters away from me she then got openrech to replace it and have had no drop outs since ee got there after 3 others isp's failed top work !!!
    i do use my own mesh network for wifi i recomend tp-link deccos
  • Reviewer
    Location
    Reading
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DON'T DO IT - dont be tempted. EE are the worst provider ever and have terrible customer services. you cannot contact them unless you also have a mobile with them. Staff are rude and don't do anything they promise. still spamming me with texts after 18 months despite me asking to opt out through various channels. please chose someone else, litterally anyone else.
  • Reviewer
    Location
    Newent Gloucestershire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    We have had fault, after fault after fault, with intermittent issues. We have reported them, but as they say they can't find the fault, they will not do anything.
    When faults have been found, we where promised cash back on our bill, to ring up to be told they had no proof of faults on their system.
    We have left them, as we couldn't watch on our smart TV without buffering, our kids can't access in their rooms, just dropping out two or three times an hour.
    The customer service is appalling, they will say anything to shut you up.
    Honestly don't bother.
  • Reviewer
    Location
    N15 6UE
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sorry but it's terrible. The customer service seems its making an effort, but we spend often days without Internet, the speed is terrible and they would not let us terminate the contract. Just awful waste of our money. Thanks
  • Reviewer
    Location
    Stoke
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Asked Plusnet to add a new router to our house such that we'd have two separate wi-fi's. They said that was fine but proceeded to unplug our existing WiFi and not supply us with a new one. When they finally did supply us with one WiFi it was unreliable and overall very poor. Awful.
  • Reviewer
    Location
    Mk
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have spent 8 hours with dodgy connection. I qm paying £35.50 for a really poor service. There has to be better providers out there
  • Reviewer
    Location
    Shropshire
    Reviewing
    EE
    Date
    Ratings
    • Reliability
      1 star
    Comments
    Pathetic speed, dlm capped it at 7.79 just after renewing contract. Was getting 14 before, sync speeds stuck for months. Nobody will sort it. Ee say it's open reach that set profile and openreach engineer says it's isp. One side is lying and I know line is capable of twice the speed so no I don't rate them.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    do not get EE wifi it will drop in and out all the time not even worth the money
  • Reviewer
    Location
    South Somerset
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Quite simply the worst broadband provider I have had in 20 years, and that is comparing to services that were operating 20 years ago. Constant multiple drops per day - no internet. Get disconnected from Teams/Zoom calls, can't watch TV since it is all network stuff these days. This is 2021 people, I feel like I live in the dark ages with EE as my provider. I actually think I could do a better job. And before you ask, it is not my cables in the house, I have had them checked and EE sent an engineer to sort it and they couldn't find the problem. I have switched routers and the problem remains. I didn't have these problems in this house with either BT or Sky Broadband although I wouldn't recommend Sky either. Just simply useless and I'm not sure how they can hold me to my contract when they are not providing what they promised - reliable speeds that don't drop out every day.
  • Reviewer
    Location
    Kingston upon thames
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Pathetic speeds, poor support. Basically the product is poor- hence the customer support team has nothing to help with - hence hiring or deviating
  • Reviewer
    Location
    South Wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I pay for super fast fibre of around 80mps,I get 50 or sometimes lower, useless
  • Reviewer
    Location
    sw19 3aa
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have never received such bad service in my life, I was given a slot to transfer my EE broadband today from 1-6pm which, we waited at the vacant empty apartment and no one showed or even called, the guy then arrived at 6.45 after we waited 5 hours for him and we had left the vacant apartment at 6.30. The Engineer that arrived was rude and obnoxious implying it was our fault for not waiting longer and has now cancelled our session which we booked in 2 weeks ago, due to his incompetence and inefficiency. My partner and I are looking at canceling both our cell phone contracts and broadband. Disgusting service and behavior!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking service. They advertise 1mbps upload speeds and when they turn out to not exist (given the upload is basically non-existant) they say it's not a promise.

    Terrible company, don't sign a contract with them.
  • Reviewer
    Location
    Devon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Average between 0.80 and 2.45mb slow beyond believe have received better service on Caribbean Islands disgusting
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We were persuaded to change to EE as it would have saved us money from our previous provider for the same service. The router was tiny and the signal was absolutely terrible. They also wouldn’t let us leave our contract so we had to get a new provider to pay out our contract. I can’t stress how bad the internet was.
  • Reviewer
    Location
    Orpington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    Ee as a company don't look after their customers as I have been with them nearly 14 years as it was orange before.Trying to cut off all my contracts with them as I got three mobiles contacts and one line rental plus the broadband.
  • Reviewer
    Location
    TRURO
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Moved here six months ago and had constant problems, apparently the line to this community is ancient and needs replacing so our speeds are rubbish and very inconsistent download speed often crashes and our neighbours told by BT that we will have to fund a new cable ourselves, so what are we paying line rental for ? a knackered old cable shared by several houses.
  • Reviewer
    Location
    Leicestershire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Iv been with talk talk, sky and Plusnet and I got to say EE is far better! Iv been with them over a year now and iv not had one issue, it's always been fast and never drops out! I will be staying with then in the future 100%
  • Reviewer
    Location
    Nottingham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    They just like the limit your expectations until you feel this is all you deserve.
  • Reviewer
    Location
    Watford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Think we must have paid the few ‘customers’ who have provided a good review on here or they are written by their own staff or something. My experience as most others - dreadful. Switched from BT - No router turned up leaving me without any broadband for 2 weeks as they don’t have any way of sending the equipment faster than 2nd class Royal Mail - I am not joking - ee do not use any courier or even 1st class post - not even when they have royally screwed up your order - you have been warned - and if you complain the response is extremely nonchalant- oh well these things happen I think were the exact words and compensation is a £15 credit for the next bill of the service they have failed to provide. This is a true a true story I had to make special arrangements with my place of work to go into the offices which were closed increasing my risk of contracting covid because ee can’t pay for a courier
  • Reviewer
    Location
    Cardiff
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've had a dreadful experience of upgrading through EE. First the installation refused to put the line where I wanted 'due to covid' but said if I complained EE would send him back out to move the line. EE wouldn't do this and instead sent an engineer out he said the line should be moved. EE rejected this request (from the engineer they sent out!). So I enquired about the cooling off period and was told they could not return me to my old service once connected with a new line. The only option would involve being without broadband for 2 weeks which would mean loss of work for. In short I've ended up with a slower connection, the TV doesn't work properly and I have had to fork out for Hardwear to try and rectify this. Don't upgrade through EE, just go elsewhere.
  • Reviewer
    Location
    Wroughton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish service.
    EE has to provide a minimum of 3.4Mbps but sometimes, in the evenings, is less than 0.19Mbps (even 0.08 as well). They do not accept to brake the contract but want you to pay till the end of the contract. They know that speed is out of T&C's but they know as well that it will cost time and money to follow the legal procedure. (Crooks)
  • Reviewer
    Location
    Cambridge
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you want a nervous breakdown, choose EE.
    The promised service was so terrible it barely worked. So bad the mobile service, my bank was unable to send me texts. They put my number in the telephone directory, despite my ex directory request. They then refused to remove it. They took direct debits which were never set up. They offered me derisory compensation, including refund of the direct debit, which I reluctantly accepted. They then ignored my reply. Then, after emailing endlessly, they sent me an email saying it was time it was sorted out!!!! I agreed the terms again. They next day they withdrew the offer and told me to go to the ombudsman. They are a disgusting bunch, shameful and unprofessional. If you want misery, get EE because that is all you will get!!!!
  • Reviewer
    Location
    Kingston upon Thames
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    Comments
    I arranged the service but it never worked properly from the start. I had 4 engineers visit but couldn't diagnose the problem. I made 3 or 4 calls per week to their customer services since Jan. I cancelled in April and they are billing me £546.58 cancellation charges for a service that didn't work and didnt meet the contractual standards. This is woeful
  • Reviewer
    Location
    Dewsbury
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Absolutely rubbish broadband service. Keeps getting disconnected. slow downloads. Getting connected on mobile devices is a recurrent nightmare. AVOID AT ALL COSTS
  • Reviewer
    Location
    Preston
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Useless broadband and when I decided to change the home broadband provider got extra charges.
    Best way is to avoid EE.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet ever, very slow keep disconnecting, completely rubbish
  • Reviewer
    Location
    Portstewart
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Has got worse over last few years, aslso rang customer services twice and was left on hold both times

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.