1,521 Customer Reviews over 39 pages
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- Location
- Reviewing
- EE
- Date
- 2016-03-23
- Comments
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I bought 17mbps, and it was for a couple of months, now it's changed to 3 mb and customer service is telling me that 3mbps is a maximum speed i can reach on my area. Lies, because everything was fine before. They are persuade to change my broadband to fibre after that...Good luck with EE
- Location
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- Location
- Reviewing
- EE
- Date
- 2016-04-11
- Location
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- Location
- Reviewing
- EE
- Date
- 2016-05-12
- Comments
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If it was possible to give zero stars I would. We only got it because a flatmate got "a great deal" on it. All I can say is you get what you pay for. The speed was utterly cr@p and this was when you were lucky enough to actually get signal. If you are in uni and needing the Internet a lot, DO NOT GO WITH EE. In fact even if you aren't in uni I wouldn't bother. Total waste of money and customer service were no help either.
- Location
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- Location
- Reviewing
- EE
- Date
- 2014-11-13
- Location
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- Location
- Reviewing
- EE
- Date
- 2015-09-18
- Comments
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Very poor customer service. We were waiting for the Internet for two weeks (promised within 1 week initially) only to be told that they set it up for a wrong address and to wait another week! We called them 4 times during this time to confirm our address. Can it be worse? ah yeah, and I work from home and need the Internet. Switching to a different provider for sure.
- Location
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- Location
- Reviewing
- EE
- Date
- 2015-02-11
- Comments
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EE total crud I was told I needed a new phone line installed so I could get broadband.this was arranged for instalation on 30-1-2015.as I had not received my router I telephoned ee only to be told my line wasn't getting installed the next day.yesterday I received a letter from ee stating the line would be installed on the 11-2-2015 between 9am and 12 midday.I had to cancel a urgent appointment with my go as there was no one else available to be at home for the engineer. At 13.30 and still no sign of engineer I called ee.was on hold for twenty minutes and when I got through I was put on hold for another ten minutes.then I was told it wasn't getting installed today.because BT had to do some work outside my property. This is the same excuse they gave on the 29-1-2015.I told her I was going to make a complaint.she replied I have raised a complaint for you.hope I get an answer because I didn't get one when I complaind two weeks before and still waiting..customer device is total crud they not botherd about their customers
- Location
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- Location
- Reviewing
- EE
- Date
- 2014-12-07
- Location
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- Location
- Reviewing
- EE
- Date
- 2017-01-19
- Comments
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Without a doubt one of the worst broadband providers I have ever used.
While the staff are very polite, they seem to have little to no training on actually resolving or understanding issues.
My broadband went down and it took me a week of chasing them up on the phone to actually get an engineer out. It is very frustrating constantly being told that something will be resolved in 48 hours, to not have anything done.
Cannot keep to their own timeframes and would not provide data on my phone to help me manage. I work from home and it left me out of pocket.
I will be cancelling my broadband and my mobile phones with EE asap.
- Location
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- Location
- Reviewing
- EE
- Date
- 2014-11-20
- Comments
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I wouldn't even give EE one star, they are the WORST broadband provider I have ever encountered. Speeds.... There ain't any it was better 10 years ago with dial up, frequently lost connection and down for periods of time, call after call to the 'customer service team' who are rude and have no customer service skills what so ever. Have cancelled with them twice now and they are still taking money out of my account. Have called and apparently they have no record of my call??? However after I complained and spoke with a supervisor they found my call however could not understand why it had not been cancelled the first time and tried to charge me again! I think not! After canceling yet again I received a letter confirming the cancellation and what to my suprise they have just taken money out of my account again!!!! I think it's yet another call that's the third time I would have cancelled with the rudest most incompetent 'customer services' I have ever encounted. Please never go to EE I have now transferred back to Sky who are great!
- Location
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- Location
- Reviewing
- EE
- Date
- 2014-03-05
- Location
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- Location
- Reviewing
- EE
- Date
- 2015-10-10
- Location
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- Location
- Reviewing
- EE
- Date
- 2014-09-21
- Location
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- Location
- Reviewing
- EE
- Date
- 2019-03-16
- Comments
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Worst WiFi ever advertises 36mbps speed but I can’t even get over 5mbps on my Xbox customer service takes the piss and the WiFi can’t handle 3 phones a computer and an Xbox. Pile of rubbish.
- Location
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- Location
- Reviewing
- EE
- Date
- 2019-03-27
- Comments
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The worst customer service provider in uk..i wish i never went for EE broadband and landline
- Location
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- Location
- Reviewing
- EE
- Date
- 2017-01-29
- Comments
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I would have given this less stars had that been possible. The connection stutters there is constant drop outs. It's completely ridiculous that they get away with this. We have called numerous times and nothing ever changed. We want to get out of the contract and change to some other provider but are being told that we would have to buy our way out of the service even though the service we pay for never worked properly. Avoid at all cost.
- Location
-
- Location
- Reviewing
- EE
- Date
- 2014-06-18
- Comments
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Very bad broadband. It keeps stopping. Do not choose this wifi. It sometimes cannot connect and the tips on the website do not help at all. Same with the customer service, they are very bad at communicating with us especially theI Irish or foreign staff.
- Location
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- Location
- Reviewing
- EE
- Date
- 2018-11-15
- Location
-
- Location
- Reviewing
- EE
- Date
- 2013-09-24
- Location
-
- Location
- Reviewing
- EE
- Date
- 2014-10-06
- Comments
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I am ashamed to give this company even 1 star. Customer Service is terrible. They are all indian or polish, internet is the worst I have ever witnessed. I like to play games and it's just impossible to play games. I had to call them up 3 times with in just 3 weeks of being with them. the internet shouldnt have the privilege of being called internet. It's absolutely absurd, I am ashamed to tell people I'm with EE because it's just a mess of a company. I cannot believe they have the cheek to call themselves best internet in UK ! >DON'T GO WITH THEM<
- Location
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- Location
- Reviewing
- EE
- Date
- 2016-03-03
- Comments
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EE Fibre Broadband is very reliable but the speed isn't always the promised 38mbps up.
The customer service for EE as a whole (broadband and mobile) isn't the best, but usually you get the help you need after a while.
- Location
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- Location
- Reviewing
- EE
- Date
- 2014-05-01
- Location
-
- Location
- Reviewing
- EE
- Date
- 2015-09-30
- Comments
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EE Broadband is absolutely shocking! Internet is so slow, it becomes 'limited' so often that it's better just using 3g or 4g which is way quicker and reliable. Everytime someone calls, the internet disappears which is not good considering my work is based on using the computers.. Absolutely disgusting and waste of money..
- Location
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- Location
- Reviewing
- EE
- Date
- 2015-01-16
- Location
-
- Location
- Reviewing
- EE
- Date
- 2014-11-08
- Location
-
- Location
- Reviewing
- EE
- Date
- 2015-02-06
- Location
-
- Location
- Reviewing
- EE
- Date
- 2020-06-10
- Location
-
- Location
- Reviewing
- EE
- Date
- 2015-02-06
- Location
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- Location
- _
- Reviewing
- EE
- Date
- 2014-10-09
- Comments
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Utter trash, avoid at all costs.
None of the technical support that you will get to talk to have any real idea about how Internet infastructure works outside of the general help booklets they receive to help them with the majority of low level issues.
Draconian TMP's leading to horrendous (and I mean utterly moronic) latency spikes, short term dropouts and packet loss to every service imaginable because as stated before - whoever set up their Net Inf in the first place must have been a tool, as in - an actual tool, like a wrench or screwdriver with the most basic of cognitive functions.
If you are in desperate need of a stress enhancement tool, or a reason to really let off some steam - apply today for EE broadband.
If however you are a sane, normal human being - avoid them like the bubonic plague and act like it's the mid 1300's.
- Location
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- Location
- -Rotherham
- Reviewing
- EE
- Date
- 2018-03-16
- Comments
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Absolutely dreadful. A shameful excuse for a broadband provider. I have spent the last 30 minutes watching (correction, trying to watch) a 30 minute TV programme . Do you know how much of the programme I was able to watch in that ammount of time ? Just over 8 minutes! because of repeated buffering which eventually got stuck. Not impressed at all. Would not recommend. Please do yourselves a favour and avoid at all costs. This outfit doesn't even deserve to be in business as far as I am concerned. I had the same issue when it was Orange. Fell for the lies I was told at point of sale that I wouldn't experience the same problems. Should have known better! I have already phoned them up. Yes, they admitted there was an issue and fixed it. But the fix was short lived. A few months on and we're back to square one. Its not the area I'm in or my laptop as I experienced problem free broadband for several years with Talk Talk. I will be heading for the hills the moment my contracts up (or possibly sooner and with no intention whatsoever of paying any penalties for the crap service they provide). I will not be fooled into taking out any broadband with them ever again, no matter what they say to me!
- Location
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- Location
- .
- Reviewing
- EE
- Date
- 2020-10-17
- Comments
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I thought Post Office was bad but EE's taken it to the next mile of bad.
With Post Office, the internet would be inconsistent but EE it stays on apart from when it restarts but I've noticed my room is a Wifi Blackspot so a couple of weeks ago restarted toe router to try to eradicate the blackspot. Unless Argos and YouTube were down simultaneously, my room has just today returned to being a Wifi Blackspot. At least whenever the Post Office wifi was working, it would work in my room but I've had a blackspot in my room occur after the 14 day period. The first time i restarted it fixed. i thought this happened again when i was on discord and messages weren't reading, turns out the channel i was on got deleted. today youtube would buffer and argos wasn't refreshing so i had to turn off my ipad wifi and was like Oh bother, here we go with my room now being officially classed as a wifi blackspot again.
- Location
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- Location
- 12 chamberlain close
- Reviewing
- EE
- Date
- 2020-02-20
- Comments
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Absolutely disappointing and robbery, I did a transfer of my ee broadband since 03/01/2020 since then today is 20/02/2020 my hub keep rebooting and not working, it turns on for 1 and 2 hours and then stop working for 5 hours and more (no internet) I and my wife called several time to get somebody to fix the problem 3 times we didn’t got an engineer the 4th time we booked an engineer from 8 to 1 pm he came at 8am i was sleeping due after work I was so knackered i couldn’t hear the phone then I did it yesterday and was confirmed with text message yet nobody came it’s 12:50 pm, the think which making me crazy is that to get service it takes you ages and nothing is done but when is about payment we never delay them it easier for them to take money but not to do a good service, this February i was struggling with internet (ee broadband) it was sooooo bad suddenly I found a text message telling me that my bill is ready to pay it which is amount of £31.50 that so silly and not good for this brand at all and if you want to stop the contract they gonna 100% telling me you need to pay an amount bla bla ..... I’m just tired pffffffff
- Location
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- Location
- 47, Ridgeway Walk, Top Valley Nottingham
- Reviewing
- EE
- Date
- 2015-09-24
- Comments
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I were with orange network since it first came about,that is until they all joined up with their little clicks with each other!!!!!! What a bad move that they've all made, because now being with EE Which are the worst company I've ever done business with, and due to all their defrauding's they've done to me, This then drags every other phone companies that are now under their umbrella company suddenly ties them in with them..
When I phoned about why my service had gone down I called them to see why I couldn't connect due to it stating the service were down and were working hard to get it back up and running, only to find I had been cut off, not only this but I ended up speaking to a person that could barely speak English at all, and his seriously bad manners were enough to make me nearly swearing to say the least, I were informed I owed £22s but checked with my bank, to find I were upto date, which I then told him this, But I were shouted at down the phone and called a stupid bitch, this fired me up to say the least, but I were not allowing him to stoup to his level, Which I then asked his name and where he were working from, he continued to battle with me when I repeatedly asked his name, and suddenly laughed at me down the phone stating his name began with R and stated his name were Jacob,
I've never been treated the way I were, and despite the fact of me saying I would be reporting him, I were laughed at down the phone. I were horrified by such behaviour of so called customer services.
The following day by daughter checked the bill and the way EE got away with disconnection were that it were one day out from my direct debit.
I've had so much hassle from continuing issues with their broadband and phones always going wrong and nothing being done about all the issues I've had with them and everything wrong with their phones too, they have also taken money from my account when payments were not due, and then they e taken money again on the actual due date, which are their being paid twice in one month, and then have denied the fact by saying I were behind on payments, despite having the proof in black and white.
So I'm now refusing to pay them another penny, if anything its them that owe me and also to be paid compensation for the way I've been treated.!!!!.
Defiantly a company to stay away from without a doubt...
- Location
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- Location
- 78 dickens road
- Reviewing
- EE
- Date
- 2020-03-25
- Comments
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Absolutely excellent speeds i definitely recommend the fibre plus broadband if you have loads of devices connected to the wifi at the same time on the first day i recieved speeds of 50mbps
- Location
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- Location
- Aberdare
- Reviewing
- EE
- Date
- 2015-03-03
- Comments
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Cheap but awful broadband experience. Slow and poor reliability. Not recommended.
- Location
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- Location
- Aberdeen
- Reviewing
- EE
- Date
- 2014-02-04
- Location
-
- Location
- ABERDEEN
- Reviewing
- EE
- Date
- 2018-02-19
- Location
-
- Location
- Aberdeen
- Reviewing
- EE
- Date
- 2016-09-23
- Comments
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Always when I try to call customer service I wait for 20-30 minutes on the line until I get through. The representative promised to call me back 2 hours later but he didn't so I had to call them again and wait on the line for another 30 minutes. This looks like a standard way of trying to get through. Frustrating.
- Location
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- Location
- Aberdeen
- Reviewing
- EE
- Date
- 2014-07-07
- Location
-
- Location
- Aberdeen
- Reviewing
- EE
- Date
- 2016-09-23
- Comments
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I called EE twice this month asking whether I can move my broadband onto my housemate by calling them. They told me twice it was an easy quick process. I called them today and they said I had to send them a formal letter !!! I canceled my contract completely. Never again.
- Location
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- Location
- Aberdeen
- Reviewing
- EE
- Date
- 2016-02-16
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.