EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 637 customer ratings since 2021-05-17 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,556 Customer Reviews over 39 pages

  • Reviewer
    Location
    Cambridge
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    everyday there is a couple hours the broadband speed is slower than 3G. Open a website page takes 2 mins or every longer.
  • Reviewer
    Location
    Scotland
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Absolutely poor service, after one week have now cancelled. Dont understand a word the customer service team are going on about, when challenged they cut you off!! STAY CLEAR!!!
  • Reviewer
    Location
    Bradford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Really, don't touch them with a barge-pole. My fibre broadband has now been off for a week. When you call their support line you get a 'unusually busy' message every time and wait 20-30 minutes to get through. I've been told a BT engineer has been organised only to phone up three days later and be told they are just organising it. If one does come this time and fix it straight away it will have been down for 10 days.

    Go elsewhere, really..they are awful.
  • Reviewer
    Location
    Leeds
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We had issue with the TV box it overheats and crashes once a week.We then have to reset it which takes 5 minutes . The record does not work as it stops recording after 10 minutes or after the adverts. so the last 5 films we wanted to watch just finished after the first advert.
    The internet is rubbish , slow , drops out and inconsistent. I signed up for cheaper Sky sports , they cancelled the deal the same day, all I want is the golf which Now TV don't do.

    I thought TalkTalk was bad but I am going to move back and suffer their complete lack of security etc. Do not get EE Broadband or TV box, however my friends tell me EE mobile is good???
  • Reviewer
    Location
    South East London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switching to EE broadband has been one of the worst decisions I have ever made. I have been a long-standing mobile customer so it seemed a 'no brainer' to switch, taking into account the advertised speeds and the addition of 5 Gb of data to my mobile account each month, which is great because you will chew through that in the first few days each month when you don't even bother trying to connect your mobile to the broadband when at home. The speeds are awful (getting well less than 1 Mbps consistently), it keeps dropping out and it doesn't each more than about 6-7 m from the router. Avoid like the plague. Just do not bother.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    do not get EE wifi it will drop in and out all the time not even worth the money
  • Reviewer
    Location
    Kingston upon Thames
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    Comments
    I arranged the service but it never worked properly from the start. I had 4 engineers visit but couldn't diagnose the problem. I made 3 or 4 calls per week to their customer services since Jan. I cancelled in April and they are billing me £546.58 cancellation charges for a service that didn't work and didnt meet the contractual standards. This is woeful
  • Reviewer
    Location
    12 chamberlain close
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely disappointing and robbery, I did a transfer of my ee broadband since 03/01/2020 since then today is 20/02/2020 my hub keep rebooting and not working, it turns on for 1 and 2 hours and then stop working for 5 hours and more (no internet) I and my wife called several time to get somebody to fix the problem 3 times we didn’t got an engineer the 4th time we booked an engineer from 8 to 1 pm he came at 8am i was sleeping due after work I was so knackered i couldn’t hear the phone then I did it yesterday and was confirmed with text message yet nobody came it’s 12:50 pm, the think which making me crazy is that to get service it takes you ages and nothing is done but when is about payment we never delay them it easier for them to take money but not to do a good service, this February i was struggling with internet (ee broadband) it was sooooo bad suddenly I found a text message telling me that my bill is ready to pay it which is amount of £31.50 that so silly and not good for this brand at all and if you want to stop the contract they gonna 100% telling me you need to pay an amount bla bla ..... I’m just tired pffffffff
  • Reviewer
    Location
    United Kingdom
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Apparently, if there's a fault with your broadband you need to call them every day (and be on the phone with their Tech support over 1 hour) to claim that the service is not satisfactory.
    Ass many ISPs, all good when there are no problems, just HELL when anything goes wrong. AVOID THEM.
  • Reviewer
    Location
    Hayes
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst experience ever. I was told the switch from Sky to EE will be seamless. Now I don't even have broadband for a month and half. The sky discontinued the broadband and then EE gave a new date which is after 10 days after Sky discounted my connection. Nothing worked on the day of activation and I spent nearly 2 hrs with customer services team and I was told that the order was failed as they couldn't transfer my number. After serious debates they started a new order which was supposed to golive today. I came to know today that the order was again failed and the new activation date is next Friday. The service is pathetic and I wonder how they are surviving in the business. I will never ever recommend anyone to move to EE for Home Broadband. This was putting me and my family under lot of stress as kids are struggling with their studies due to lack of internet.

    I have officially lodged a complaint with EE and got a call to apologise. I was told that they will give me a follow-up call today which did not happen. I can't believe the service EE providing to their customers. I think the EE team is not capable of running broadband business.
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was convinced in an EE store to change my home broadband, TV and phone line to EE, it will be cheaper and seamless, I was told.
    All the equipment was delivered and I had it all connected, it was a case of unplugging my old equipment and plugging the EE equipment in.
    IT HAS NEVER WORKED
    I have spent countless hours on the phone to EE trying to resolve the problem, being told one thing then another, first there was a condition on the line, then they had told me the go live date was wrong – a month later I still have no TV and no broadband.
    I tried on a number of occasions to cancel the service but end up having to argue my case with someone who “wants to resolve the issue”.
    I have now gone back to BT but have to wait another week to be switched on. I have no idea what will happen then as I’m sure that EE have somehow messed up the line in the switch over.
    To add insult to injury EE took £80 out of my bank account today, after another hour long phone call I’m told that these charges are for the broadband and setup fees for a service THAT HAS NEVER WORKED!!
    These charges were taken even though there was an £80.45 credit on my account, I’m told that I will have to phone up again when my BT goes live to request a refund.
    I can quite honestly say this is the worst experience I have ever had with any company – The people you talk to in the call centres are as helpful as they can be but that is no compensation for the awful, awful service that this company provides.
    I have been with EE for many years and we currently have 3 phone contracts with them, I was expecting a good service from them what I got however I got the worst service in history. I have been without broadband or TV for a month now. Everything about this has been a world of pain, inconvenience and cost – I’ve yet to find out how much all these many, many phone call will cost!
    DO NOT GO WITH EE!
  • Reviewer
    Location
    Scottish Borders
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have not even received one hour of my expected speeds since moving house. I was shown on the EE website my line could reach expected speeds* of 67.0mb/s with a line that can support between 54.0mb/s AND 80.0mb/s. In actual fact I am only receiving speeds of between 4.76mb/s to 22.0mb/s!! And I'm paying £34.99 for the privilege. Needless to say I am leaving.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have a really bad experience with EE broadband. I am 6 months contract already and I still need to call every single day to the EE call centre for their make my broadband work. My broadband does not work in the mornings and evenings. I do not recommend to anyone.
  • Reviewer
    Location
    Lancaster
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Horrendously bad customer service. Our recent house move was an absolute nightmare with EE, several times they left me on hold for over an hour, promised call backs never happened, I was told barefaced lies by their staff about the root cause of the technical issue I called them about (one guy told me that 'the mast wasn't connected properly to my line at the exchange and that BT Openreach would fix it within 72 hours' - all totally made up nonsense and he knew it. None of their departments talk to each other or understand each others' systems thanks to EE being a total bodge together of multiple other companies. When BT incorporates them as part of the recently announced buy-out I dread to think how disjointed they will be. I will be leaving them as soon as I can. Stay away from them!!
  • Reviewer
    Location
    Maidenhead
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Whilst the call centre staff are always pleasant and helpful the underlying product is a complete waste of time. Connection drops regularly and speeds are a joke, just barely above the minimum where the contract would be in default (and then only because of a technicality where they measure to your home but not what you can actually access) I will never use their service again and would urge people to never fall into the trap of using their service no matter how good a deal it seems you are getting. Also after 3 cube engineers and 3 open reach engineers I have yet to have one turn up with any notes on my problems in spite of laboriously explaining them all in detail multiple times.
  • Reviewer
    Location
    Muswell Hill, North London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is appalling broadband. Doesn't work a large chunk of the time, and when it does, sometimes it's so slow, it's easier to switch it off and tether to the 4g on my phone. Avoid if other options available.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    An absolute shower, their call center personnel are just there to delay things and seem very reluctant to escalate customer problems that they cannot resolve. Their disconnection staff are unhelpful bordering on rude.
    Join them at your peril and watch your blood pressure rise. If it were possible to give a no star rating I would.
  • Reviewer
    Location
    Birmingham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Disgraceful, incompetent completely unsympathetic and unreliable customer service! Worst customer service in my experience of 25 years! Would never go with them again. Customer care definitely not one of their concerns. You are treated as a number, not a customer.
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Very poor customer service. We were waiting for the Internet for two weeks (promised within 1 week initially) only to be told that they set it up for a wrong address and to wait another week! We called them 4 times during this time to confirm our address. Can it be worse? ah yeah, and I work from home and need the Internet. Switching to a different provider for sure.
  • Reviewer
    Location
    Eastville, bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    There has been ongoing issues with the broadband connection that have been unresolved after months of trying. Download speed is only 0.17mb. They can’t seem to resolve the issue. I could upgrade to fibre at extra cost. That maybe the only solution the way it’s going, but I wouldn’t go through EE for that as other providers are cheaper with anytime landline and mobile calls and 38mb broadband speeds
  • Reviewer
    Location
    Devizes, Wiltshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Up to 17mb service routinely running at 0.5mb, with a lot of drop outs too.
  • Reviewer
    Location
    Dromore, Northern Ireland
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We live out in the country so the broadband and phone line is absolutely awful. No good if you don't live in a big town. Also with them on my mobile and can't get signal in Dromore. NO GOOD FOR COUNTRY AND SMALL TOWNS.
  • Reviewer
    Location
    cardiff
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slow at the start, phoned up got a normal running speed, month later, speed drops and even worse than before, can't even load a youtube clip at peak hours! its not the computer as i have a brand new mac! terrible!
  • Reviewer
    Location
    Oxford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    can't believe I opted for EE, the speeds are the worst.
  • Reviewer
    Location
    Newcastle
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadbands very unreliable, like going back 20 years. Avoid
  • Reviewer
    Location
    Midlands
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Much slower speeds than we should be getting on our contract, an unreliable router/modem that requires constant attention to avoid network drop outs, and struggles to deliver a signal upstairs into the bedrooms. Upgrading to Virgin Fibre ASAP.
  • Reviewer
    Location
    huntingdon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    It was ok when I first bought it about a year ago, but now the internet speeds vary a lot

    Frequently when trying to watch live TV or movies, we either have buffering or cannot get the programmes at all.

    When I called EE they just told me to go online and see what I could find out

    Very disappointed
  • Reviewer
    Location
    Newent Gloucestershire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    We have had fault, after fault after fault, with intermittent issues. We have reported them, but as they say they can't find the fault, they will not do anything.
    When faults have been found, we where promised cash back on our bill, to ring up to be told they had no proof of faults on their system.
    We have left them, as we couldn't watch on our smart TV without buffering, our kids can't access in their rooms, just dropping out two or three times an hour.
    The customer service is appalling, they will say anything to shut you up.
    Honestly don't bother.
  • Reviewer
    Location
    Slough
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    Comments
    Very bed customer services and all advisers are not fully trained to handle any complains.
  • Reviewer
    Location
    Ayrshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I switched from a BT service to EE's Home Broadband after seeing a great deal online.

    Problem 1 - On my first bill I had been charged £5 more than the price stated in the deal. I had to call and get this fixed. They said this was because I did not have another EE service like mobile, however the original deal stated I did not have to be an EE customer already to get this deal.

    Problem 2 - I was also charged P&P of £6 for router, this was not made clear in the original offer. I just paid this anyway as I couldn't be bothered with the hassle of explaining this to their customer service folks.

    Problem 3 - On 19th & 20th July I had no service - the broadband wouldn't connect. I believe services were down for most of Scotland. No communication from EE online or via social media to explain problem or apologize.

    Overall, when the service worked, it has been OK, not any faster than my previous supplier. But the big let down is the reliability and customer service received - It's been totally crap. I will never use EE after this contract is out and I will be telling all my friends and family to avoid them for these reasons!
  • Reviewer
    Location
    leeds
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolutely rubbish from day 1. broadband works for a few hours a day at most. technical support say keep doing resets. what a crappie company I despise these lot trying to get out of the contract now. complete horse manure service.
  • Reviewer
    Location
    Manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I have been with a few providers from BT to TalkTalk and i thought it could not get any worse with TalkTalk.... i was wrong....

    I signed up for a 12 month contract and the engineer took two weeks to arrive and he fitted the line.. and there was a post code mix up or something so my internet did not work for another 2 weeks so it basically took them a month to get me up and running..
    First bill they tried to take DOUBLE the amount of money from me.. for the engineer visit. Luckily the money was not in my account.. the internet constantly lags and freezes on me when it did get running.. and whenever i speak to customer service which is based in Mumbai India.. all i get is rude and DELIBERATELY obstructive representatives on the phone doing there very best NOT to solve the problem of my internet being constantly turned off for no apparent reason among the staff that LAUGH down the phone when your trying to make a complaint and hang up on you after putting you on hold for 30 minutes... the service is shocking... Even the service in the UK based areas is terrible even the billing department.. they say we will add compensation for spending hours on the phone being given the run around only for it not to be put on the account and lie to you.. but after hours and i mean hours of trying to find out why the internet is so laggy and trying to make complaints about advisers putting the phone down on you only to get NOWHERE its like talking to a robot on the other end of the phone... trust me every single phone call i have made has been the same... and if you want lots of headaches and your time wasted feel free to join them but let me tell you this EE DONT EVEN HOLD A CANDLE TO TALK TALK AND TALK TALK IS ONE OF THE WORST I HAVE DEALT WITH IN MY WHOLE LIFE.

    STAY FAR AWAY.... TERRIBLE!

    The only thing i can give them credit for however is compensating me for the issues i have had but its a rough ride getting them to compensate you.. (i just dont back down)
  • Reviewer
    Location
    Ramsgate
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Customer services are terrible, they don't care one bit! constant mistakes, being overcharged, mistakes not rectified.
    Broadband speed started off quick but now slower than a drunken snail! AVOID AVOID EE!!
  • Reviewer
    Location
    Nottingham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very poor internet. There guaranteed speed checks are also a scam. They go off the speed going into the router NOT what speeds you get. Was promised 30 and I'm lucky to get 20. Router is shockingly bad. 3 bed house and I cant get signal upstairs. Internet drops out randomly, was told by EE that it was the fastest in the are, also not true as next door has double the speed.
  • Reviewer
    Location
    Colne
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Horrible customer service twice time just switch off my phone. Very unhelpful not renew contract again.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Avoid EE like the plague. Their customer service is abysmal. I signed up for line rental and broadband. I elected to pay 12 months' line rental in advance. They acknowledged this in writing. For 4 months they've been charging me monthly line rental, which is more expensive. Now they've stopped even responding to my complaints about it. In addition, I told them that I wanted my phone number to remain ex-directory, so what did they do? They put my number in the directory, my full name, address and telephone number appeared on both the BT website and 192.com after having been ex-directory for 33 years. In addition, they claim to have sent me e-mails that I haven't received, including e-mails about my bills. Their customer service staff just try to blame everything on the customer and they don't try to resolve complaints. At present, my complaint is going to arbitration even though I haven't got a "deadlock letter". I haven't got a "deadlock letter" because EE has stopped responding to my complaints, so the arbitrator is having to accept my complaint without the letter. Really, this is not a company you want to be dealing with, they're worse even than BT or Plusnet, and both of those are dreadful. Funnily enough, they're all part of the BT stable.
  • Reviewer
    Location
    North east
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I really don't want to say this because I was so pleased to switch from BT but sadly I realise how good and reliable it was.
    The buffering is annoying now and slow. What's going on?
  • Reviewer
    Location
    S Wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Poor ‘max’ fibre broadband. You really don’t get what you pay for. Mediocre broadband speed littered with frequent router failures and total service failures.
  • Reviewer
    Location
    Acrefair wrexham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    The speed is relatively ok, it lags terribly and the router needs resetting at least twice a week, not recommended I hate it!!!
  • Reviewer
    Location
    Downham Market
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    These clowns offered one of the best speeds and TV packages at the time. The ee TV never worked even tho its just digital free veiw with 4 or 5 extra channels. The WiFi router was always losing connection at least 3 times a week. The speed of the WiFi struggled to stream videos from my phone to my or from amazon prime to top it all off after we have swapped to a better provider we have had a very rude letter demanding there rubbish router and TV box back (wouldn't of minded a nice letter asking) bunch of *****

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.