EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 637 customer ratings since 2021-05-17 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,556 Customer Reviews over 39 pages

  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    worst broadband service ever, would advise everyone stay clear of this useless service, a hot spot from 3g internet on ur phone would be more reliable then their wireless service
  • Reviewer
    Location
    Somerset
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have used EE for years, and the service has gone really down hill.
    The broadband keeps dropping out but they won't fix it, or let me out of my contract.
    Undoubtedly one of the worst customer experiences I have ever had.
    I truely wish I hadn't used them, it's terrible.
    Of the 32 employees I've spoken to in my 8 month hell, they all tell you different things. Completely amamteur.
  • Reviewer
    Location
    OLDHAM
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    CALLED EE TO UPGRADE 2 PHONES ON MY ACCOUNT. AGENT ASK IF I WOULD ALSO CONSIDER CHANGING MY BT BROADBAND SUPPLIER TO EE, TOLD ME ABOUT COSTS AND HOW SEAMLESS THE PROCESS WOULD BE SEAMED REASONABLE.

    TODAY, THE BROADBAND SERVICE DIED.

    CALLED EE TO FIND OUT WHAT HAPPENED, THEY BLAMED BT FOR TURNING SERVICE OFF EARLY ANF THAT IT WOULD TAKE 10 DAYS TO RECONNECT.

    IF YOU NEED THE 'SEAMLESS' TRANSITION THAT WAS PROMISED, PLEASE AVOID IT, OTHERWISE YOU MAY FIND YOURSELF WITH THE LACK OF CONNECTIVITY I'M NOW FACED WITH AND I RUN A BUSINESS THAT NEEDS A RELIABLE SERVICE.

    i SHOULD HAVE ADHERED TO THE OLD PHRASE, IF IT AINT BROKE, DONT FIX IT.

    EE BROADBAND SWAP WITH EXISTING ISP,.....STEER CLEAR!!
  • Reviewer
    Location
    WEST MIDLANDS
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Been having trouble with my broadband since December 16 they changed the router as days gone by programmes would still buffer. Contract now ending after paying 74mbps fibre for 18mths now saying fibre does not exist at my house and can only see 2mbps after talking to someone for the 5th time on different days. Not happy ending the ee box for sure it was a pure waste and waiting to fix my phone line after all this time. Just be careful with what they tell you.
  • Reviewer
    Location
    Hereford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet ever, literally have been dealing with it for over 6 months now and have ha promises from engineers and ee that they can resolve the issues. They give temporary fixes which speeds the internet up for a couple of days and then boom back to square one with terrible speeds. However if you would like to have a mental breakdown i highly recommend going with EE
  • Reviewer
    Location
    Burnley
    Reviewing
    EE
    Date
    Comments
    Don't go near this company, worst customer service, like to pass the blame to BT.

    You need deep pockets to get basic internet/landline with these guys, the last 10 weeks after paying for service or no service they've cost me at least £125+

    Everything stopped working in March 2017 after numerous calls far to many to recall, many hours being put on hold false promises of call backs, accusations from call centre staff its user error.

    Eventually BT engineers sent for, apprentice arrived, nothing he could do apart to call for more experienced engineer, who caused much amusement walking up and down road for 4 hours followed by spraying square on pavement and writing BT followed by buggering off for 10 days.

    Road crew then appear and dig hole of Calcutta, then inform they've dug wrong area up and have to fill in and get new planning permission to dig new hole (now mid May).

    Approx week later reappear and dig up in exact same spot, mention water has damaged line, before you can blink hole filled in and like Houdini disappeared without checking line.

    Telephone now reconnected with lovely crackle, internet running like the good old days of dial up, cannot stream any films - which have been paying for all along.

    Lucy from EE has now been allocated case and constantly rings and likes to apologize - a lot! Told her really not happy on numerous times and 2 months has now passed. Speeds tests take place, really lose will to live, now told BT have capped the line and we are potentially liable to pay £187 for another engineer to come out, I pointed out to her that we would not pay a penny and would get the omnibusman involved.

    Booked day off from work as assured by Lucy would arrived between 1 & 6pm, late afternoon call from BT unable to make it. Following day another apprentice rocks up who informs no need for him to make house call as EE have full access to uncap line from there side.

    Now its the 1st June, Lucy has just rung to find out where we are at. Explained to her we now have speed to stream films but if on internet and phone rings it throws you off. Lucy feels this is OK and has now closed the case.

    I enquired about compensation and have been offered £22.25, are they for real I've been made to sign up for wireless dongle and was assured once resolved account would be cancelled and full reimbursement for last couple of months.

    I explained to Lucy, this was unacceptable and we would be moving to another provider, her response was 'I don't blame you'

    Waste of time, go with any other provider but for gods sake avoid EE at all costs!
  • Reviewer
    Location
    ipswich
    Reviewing
    EE
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    there customer service is terrible they just not interested. had (cube)engineer book i live in suffolk they went to Ireland re-book for week later cube phoned to say engineer had to leave off early and nobody would be calling again.customer service no help at all very disappointed
  • Reviewer
    Location
    Todmorden
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst broadband going, been using EE services for 10 years never have experience anything negative until now
  • Reviewer
    Location
    Scottish Borders
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have not even received one hour of my expected speeds since moving house. I was shown on the EE website my line could reach expected speeds* of 67.0mb/s with a line that can support between 54.0mb/s AND 80.0mb/s. In actual fact I am only receiving speeds of between 4.76mb/s to 22.0mb/s!! And I'm paying £34.99 for the privilege. Needless to say I am leaving.
  • Reviewer
    Location
    Goole,East Yorkshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Reviewed EE a short while ago,so just an update.
    My service is still absolutely spot on,38 meg,no dropouts,no billing errors.It is perfect. I have the Samknows broadband reporting whitebox and according to my dashboard there is never any reduction in speed at any time,it always shows around 38 meg. For those of you who are not familiar with Samknows,just google it and sign up to the program,it is free.
    Again,I cannot fault EE in any way.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband company in UK. Stay away.
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely useless
    Moved house 10 weeks ago and they can't switch the line
    After contacting them several times

    If you can't do the job don't stay on business
    Waist off time
  • Reviewer
    Location
    Seagrave, Leicestershire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have suffered poor or no broadband for months with EE unable to find a fault. They finally agreed yesterday to arrange a BT engineer to test the line (today). He almost immediately found a break and mended it....however even though it is fixed we are still stuck on 1.6mb download speed. Sick to death of the poor service.
  • Reviewer
    Location
    North East
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrible. Absolutely horrible. I did a big mistake stake to change from the previous provider to ee. The speed is a stupid joke especially after 7pm. I absolutely do not recommend ee as a internet provider
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor guaranteed speed on Fibre Plus 76MBps just 32MBps...

    Even line Fibre can handle up to 80MBps, EE acknowledged line fault , sent an engineer who said line is faulty and EE customer services ditched job because speed is in limits.

    Traffic is managed all day. Real speeds are 2-4MBps from services (no problems with test servers)
    You wouldn't be able watch TV, Netflix or play games.... That slow.

    EE Customer services attitude: we locked you into contract - Ha Ha Ha, give us your money and get junk in result

    Vodafone guarante
  • Reviewer
    Location
    west yorkshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    since January we have had to have them out to sort are problem,this last time I have been back in touch with them but they will not resond to my emails'As soon as my contract is up I am done with them......
  • Reviewer
    Location
    derby
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    this is one of the bad broadband we ever had
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have an ongoing speed problem for a few months now, after spending endless hours doing what EE customer service asked me to do, the problem is still remained, and despit this my bill goes up every three month. this is not acceptable. Avoid using EE and their unreliable service. I have to mention that the customer sercive number for the landline is not as easy to find as their mobile customer service which makes getting help harder for ealderlies.
  • Reviewer
    Location
    Southall
    Reviewing
    EE
    Date
    Ratings
    • Customer Service
      5 stars
    Comments
    I have had speeds of less than 1 mbps maximum of 4mbps.terrible
  • Reviewer
    Location
    Northwich
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Reliability
      3 stars
    Comments
    Broadband wasnt connected 3 weeks after contract started. Phone and broadband didnt work at the same time. Overall bad service :(
  • Reviewer
    Location
    Herefordshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Almost given up trying to get improvement. Customer service are helpful, they try to resolve issues but it never really gets fixed. Painfully slow loading websites. YouTube just circle and circle for several minutes before playing if I'm lucky. Freeserve, wanadoo, orange were always great, since changing to EE is been hell. Feels more like dial up modem of old. Haven't changed to better cheaper package like I was offered recently to do, but don't want to be tied to contract. Just unsure where to go next. No idea who's providing a good service. I'll wait and see if they send engineer over to check for issues, if they don't, I'll try elsewhere.
  • Reviewer
    Location
    DARWEN
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE Broadband is awful I have had non stop issues with it since I got it 11 months ago and cannot wait to leave, Also like to add that the customer service I have received has been well and truly disgusting and when my phone contract is up I will be leaving them for sure.
  • Reviewer
    Location
    Nr Taunton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Avoid at all costs! One week after our supposed switch date and EE have no idea when our broadband will be switched on, we haven't received a hub and they can't tell us when it will even be sent out to us. Blaming BT as EE say it is a department of BT Openreach which is responsible for sending out hubs & activating broadband however BT dispute this.
    EE customer service appalling, they couldn't care less that we have been without wifi and will continue to be for the (un)foreseeable future - so we've switched back to BT back obviously now have two weeks' wait until that switch on date!
    Total nightmare. Don't bother!
  • Reviewer
    Location
    Leeds
    Reviewing
    EE
    Date
    Comments
    Very bad service. Very poor broadband, cuts off continuously, especially in the evenings, to the point it can't even load the pages, let alone allow a video conversation.
    Then told I am in contract with the phone line, when I was told I was in contact just for the broadband and the fee would have been substantially less. Very poor service, avoid.
  • Reviewer
    Location
    Derbyshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My advice is if you are thinking of switching to EE...don't. It is truly woeful. They offered to upgrade for a small amount of increase 3 months ago when the service didn't work and now they have offered to upgrade for a further £12.00. The internet is wholly unreliable, seems to go off during the day when clearly they are on repairs and it is a thoroughly miserable experience all round
  • Reviewer
    Location
    Harrow
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have signed up to alerts when there re service problems in my area. The inbox is full with text alerts. Currently there is a major problem and internet is down. The help line on 150 is either not taking calls or hanging up after 15 min of holding.
    Overall the reliability of broadband and the achieved speed has been appalling.
  • Reviewer
    Location
    Driffield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I switched to EE, from Hull based KC, a month ago, and have been 100% satisfied. They promised a minimum speed of 8mbps, which was faster than the 6mbps I was getting from KC. I've checked my speed almost every day, and it has never dropped below 17mbps, and has been as high as 35mbps, it's also very stable, so no more buffering problems with Netflix and Amazon Prime. Upload speed is also much better than KC. Recommended.
  • Reviewer
    Location
    Norfolk
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    After placing an order for home phone and broadband 1 month ago, nothing apart from 2 lost days (taken as holiday) no communication from EE,and when I contacted them all they did was blame BT and said it was not worth complaining as nothing would happen. Terrible Terrible service from EE
  • Reviewer
    Location
    Glasgow
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid by all cost moved from talk talk to EE after they phoned me and convinced me they had a better speed than talk talk this was going to cost me an extra 12 pound a month. At Christmas I got my kid ps4 who likes to play online and watch Netflix , I only have two devices connected to wireless so when my kid told me he was losing his online connection whilst playing and watching Netflix I called EE customer service trying to explain I wasn't happy the agent decided she wasn't going to let me finish my complaint and talked over me and tried to get me to take the new fibre contract at this time I asked to speak to a supervisor which I did she went on to tell me the 28pound service I was paying for would not support my kid playing online with ps4 or watching Netflix, I was totally flabbergasted by this statement so basically she was saying the service they provided was pish and not fit for anything apart from looking at pages online ,disgusting lying waste of space , avoid avoid avoid
  • Reviewer
    Location
    Cambridge
    Reviewing
    EE
    Date
    Comments
    Ok, I wish there was an option to give ZERO stars to especially the 'Broadband reliability' and 'Speed' and 'Customer Service' who kept telling me that my ''laptop was slow'', ''there are too many devices using wifi at the same time'' (and by too many they meant the TWO that I was using) Overall after a year through my contract the internet speed was a JOKE! I kept complaining all the time but when I finally was so resigned and outraged with the level of customer service, I stopped calling at all (WASTE OF TIME AND ENERGY as they never DO ANYTHING, just talk and blame YOUR devices, YOUR address, YOUR whatever!) So when I called them last month and complained about the rubbish speed of my internet and I demanded a refund for the service that, ultimately, I WAS NOT getting, they told me that because I had not called since December, they can't issue me with a refund!!! So make sure you call them every single day and complain each and every time you have a problem! EVERY DAY! The 'regular' customer service people always gave me the attitude that I did not appreciate so on further occasions I always wanted to speak to a manager! The managers have always been much more professional when talking to me but there was NEVER a good solution to my problem. I called and called on numerous occasions and finally they decided to send an 'engineer' over....OH MY GOD!!! I felt like some weight had been lifted off my shoulders...until he arrived. Knelled down to the socket, dismantled it, checked the cables, ran the BT WHOLESALE SPEED TEST on his tablet and said ''all is fine, speed 5.4'' I protested and checked if my smart TV was connecting to the wifi and after 2 minutes or so it displayed the very familiar message ''cannot connect to your network'' and as soon as it did that, I ran the BT WHOLESALE SPEED TEST again and it showed speed of 2.3 - to sum up within the 5minutes that the engineer was in my house the speed dropped from 5.4 to 2.3 !!! you know what the engineer did? he said he had to go to another job and that there was no fault with my service!!!
    I could go on and on and on but I don't want to waste any more of my precious energy on EE - THEY ARE RUBBISH! I have just switched to Plusnet and hope I will be getting not only better internet speed but also better customer service!
    I still have my two mobile phones with EE but am looking into switching too! Enough is enough!
  • Reviewer
    Location
    Suffolk
    Reviewing
    EE
    Date
    Comments
    Changed from BT as it was half the price but they promised it was just as good, same company blah...blah. The reality is that it is truly dreadful, so slow that even broadband speedcheckers fail to work sometimes, ping speed up to 3,000+ ms sometimes and drops out all the time. Netflix, Firestick and Sky on demand no longer function properly now, Xbox and online gaming likewise. The Bright box WiFi is so weak I needed expanders around my house. They even had BT come and do line checks, exchange checks, supplied a new Brightbox (what's so bright about it ?) and reeled out a list of excuses so long I could fill a book with them. If you're thinking of using EE, simply don't. I would rate EE minus 10 stars if I could.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible, if you ever think about getting this broadband... think again. The first day I got 38Mb/s which was exactly what I was meant to get which was fantastic! the next day it dropped to 17Mb/s and since then has been fluctuating between 22Mb/s and 3Mb/s and 90% of the time I get under 10Mb/s which isn't good when I play video games and trying to download new games. This internet always drops out at random times and is very unreliable I hope i'm able to get out of this terrible contract and move to a different one.
  • Reviewer
    Location
    Goole,East Yorkshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with EE from the Freeserve,Wanadoo,Orange days.Never had a problem with my service from day 1.Just upgraded to EE fibre 38mb. got a free router,delivery and connection with 1500 free minutes to mobiles and 01,02,03 numbers and it is costing me £9.50 a month LESS than I was paying for the up to 20mb package. EE rang me out of the blue and offered me this new package and the guy on the phone could not have been more polite and helpful. Everything he said would happen did happen. I just replaced my router with the new brightbox 2 and was instantly back on line with no problems. Consistant speed,no dropouts it is spot on. From the way my upgrade was handled I cannot praise EE enough.
  • Reviewer
    Location
    Bracknell
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Seem better than TalkTalk and PlusNet my old providers. Engineers more helpful than most. Would recommend.
  • Reviewer
    Location
    Hampshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Very pleased and more than happy with the transfer - easy - prompt delivery of Hub and good communication in respect of transfer. I'm pleased I changed as my other provider was expensive and not always reliable.
  • Reviewer
    Location
    Carmarthen
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    I signed up for fibre broad band but am still only getting 800kb/s. This company should be avoided at all costs. DO NOT SIGN UP WITH EE.
  • Reviewer
    Location
    Gloucester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely dreadful service. We signed up during an offer for an £75 Amazon voucher that was meant to be paid within 90 days of service which we still have not received. Customer service takes a week or more to reply and the service itself is terrible. Weekends and evenings the internet is incredibly slow and it's constantly cutting out, sometimes even 5 times in one evening. I would not recommend their home phone and broadband to anyone. Why couldn't they put the same quality and effort into this than they do their mobile phone service.
  • Reviewer
    Location
    Clapham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    THE ABSOLUTE WORST- bunch of money grabbing worthless leeches who only make money from their recognised name but have no desire to actually better this rapidly failing service
  • Reviewer
    Location
    Manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very slow broadband speed ( 0.95 Mb/s - 1.15 Mb/s. No broadband for 1 week. Engineer sent to investigate the problem was unable to carry out the work as he came without necessary equipment ! Reconnected after 1 week, bb speed as per above-free internet on Stagecoach bus works faster !
  • Reviewer
    Location
    london
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE are the worse in internet service. AVOID AT ALL COSTS

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.