1,612 Customer Reviews over 41 pages
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- Location
- North Dorset
- Reviewing
- EE
- Date
- 2017-10-21
- Comments
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Absolutely shocking. Can not even stream a film!!! Do not ever go over to these!!
Should have stayed with talktalk!!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2017-10-17
- Comments
-
An appalling service. Their broadband is so slow it nearly never uploads live streaming and it takes ages to download a film. On top of this, problems with the broadband are recurring, in 2 years and a half that I have been under contract with EE the box stopped working 6 times (and it always takes minimum 10 days to make work again)! Recently another problem arose and my internet goes on and off every 15 mins to an hour and I end up using my phone as a hotspot.... Customer service is ridiculous; when you have a problem it takes ages for them to even try to solve it, and usually, you need to call them 5/6 times in order to solve it definitely. The level of negligence demonstrated by their departments is absurd and when they actually find a way to help, either you have to wait for weeks before they actually do anything or you need to open a new contract or prolong the one you already have for only god knows what reason. I AM FED UP OF THIS NEGLIGENT AND RIDICULOUS SERVICE, I will leave EE as soon as possible and will search the contract to see how many breaches have been committed because of their negligence (misrepresentation looks promising). GUYS DO NOT SIGN A CONTRACT WITH THEM, ITS LIKE SIGNING A CONTRACT WITH THE DEVIL
- Location
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- Location
- Southampton
- Reviewing
- EE
- Date
- 2017-10-12
- Comments
-
Very slow broad band and very bad customer service.
If you are an existing customer they will sent a text to get the
Feedback but you can't score it. These text not delivered to them. I was with EE more than 3 years but because of their
Bad customer service time to leave them.
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2017-10-07
- Comments
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We had issue with the TV box it overheats and crashes once a week.We then have to reset it which takes 5 minutes . The record does not work as it stops recording after 10 minutes or after the adverts. so the last 5 films we wanted to watch just finished after the first advert.
The internet is rubbish , slow , drops out and inconsistent. I signed up for cheaper Sky sports , they cancelled the deal the same day, all I want is the golf which Now TV don't do.
I thought TalkTalk was bad but I am going to move back and suffer their complete lack of security etc. Do not get EE Broadband or TV box, however my friends tell me EE mobile is good???
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2017-10-07
- Comments
-
Would give zero stars if I could.
I AM PAYING 30 POUNDS MONTHLY AND I HAD TO BUY ANOTHER SIM CARD AS EE IS NOT WORKING IN MY AREA AND NOBODY, NOBODY IS WILLING TO HELP!!!
Found myself in the situation where I am paying for a service which is NOT working, gave TEN CALLS to customer service and after I got upset they finally put my call through tecnical support.
A lady told me to follow some steps and then drop her an email if the issue wasn't fixed.
I sent her already TWO emails and OF COURSE nobody got back to me (....but they keep taking my money......).
If you want to buy something from EE or T MOBILE then pray that you live in one of their privileged areas, otherwise you'll be paying for the rest of your life for a service which is not working.
- Location
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- Location
- West Midlands
- Reviewing
- EE
- Date
- 2017-10-06
- Comments
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I have been a customer of EE mobile for many years, after having a terrible experience with Virgin Media I decided to switch to EE Fibre. I went for the 72mb/s package with EE TV.
I have had EE broadband for over 18months now, and have just renewed my contract for a further 18months. I have experienced no problems what so ever, speed is consistently higher than the advertised at all times of day. Upload speed blows VM out of the water! The connection is not only reliable, but stable 24/7.
I don't understand all of these negative reviews, EE have guaranteed me a speed of at least 40mb/s and said that if it falls below this then I would be released from my contract. Virgin media don't openly offer this kind of guarentee. Speed has never been less than advertised when using ethernet cable or 5ghz WiFi. I would imagine many people are complaining about speeds over WiFi when they do not understand that lower end WiFi can only transmit slow speeds! - Try plugging it in via ethernet or connecting to the 5ghz WiFi channel.
Would highly recommend EE to anyone! - Before anyone says it - No, I am in no way affiliated with EE, just a happy customer who's tired of reading bad reviews! - Not many people take the time to write a review when they're happy with a service, but we all feel the need to report when we're unhappy.
Keep up the good work EE, excellent broadband, excellent TV, excellent mobile and fantastic customer service!
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2017-10-05
- Comments
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Don't get EE broadband. I paid for the most expensive package and they are currently giving me below the standard package speeds. I was getting 74mps down speeds before now all of a sudden for the past 2 months i'm getting a download speed of less than 2mps and being charged for 76mps.
I am almost certain they are throttling my line. All speed tests are consistent as it is showing the same speeds no matter what time of day, this is proof that there is throttling. All web pages literally become crippled if I download ANYTHING, the only reason i'm getting 2mbps download is because of IDM if I download normally it is kbs speed not mbs.
I called them and they are pretending the line is "fine" when thy know they are throttling/capping it.
Now they are saying they will send an engineer out.... and wont bother with over the phone tests...probably so they can try and charge me £50 by claiming I've down something on my end.
DISGUSTING that companies get away with this ish.
- Location
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- Location
- Manchester
- Reviewing
- EE
- Date
- 2017-10-04
- Comments
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Would give zero stars if I could. The internet is useless, often can't even connect and cuts out in the middle of watching a video (for example).
Have complained multiple times, but because my speed test (when I can connect) is within the promised limit they say everything must be fine so they can't do anything. The speed test doesn't account for being unable to connect. It also doest seem to be possible that we are receiving the said speeds as if the internet does connect it is painfully slow (2 minutes to open a simple email, no pictures).
Have been holding out before leaving to get fibre optic, unfortunately EE are the only ever providers currently in the area!
Can't put up with no internet any longer, using all of my mobile phone data to hotspot when I need to work at home is unacceptable. Will be leaving EE today.
TL;DR: DO NOT GET EE INTERNET. IT DOES WORK AND THEY WON'T DO ANYTHING TO TRY AND FIX IT
- Location
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- Location
- Northumberland
- Reviewing
- EE
- Date
- 2017-10-02
- Comments
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My ee router packed in earlier this year never had any problems with the old one now on to our second new constantly goes off just got our new today 02/10/2017 still the same only got this one after many phone calls and a engineer visit he recommended ee supply a new one my contract ends soon I will not be taking out another one all I get told is you should get fibre optic broadband wouldn't be surprised if they are intentionally slowing down the service dial up was quicker dont get ee broadband
- Location
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- Location
- Thurrock
- Reviewing
- EE
- Date
- 2017-10-01
- Comments
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Get slightly more then we pay for, year and a half with no issues apart from bad writing in the property which wasn't their fault. Switched from sky when we was getting awful internet.
Only downsides are their terrible site and they're not the cheapest
- Location
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- Location
- Basingstoke
- Reviewing
- EE
- Date
- 2017-09-29
- Comments
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Possibly one of the worst product experiences I’ve ever had. Was told a minimum of 1mbps download, up to around 4mbps. Actual download was about 0.01mbps. (That’s slower than dial-up). Reliability is a joke. At peak times you should expect it to cut out about once every ten minutes.
I can’t rate this product badly enough. If you decide to use it after reading this review - more fool you.
- Location
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- Location
- Bournemouth
- Reviewing
- EE
- Date
- 2017-09-28
- Comments
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Only get reasonable speeds at low usage times. As soon as it hits a peak period you may as well not bother.
I pay for 38 mb Fibre and currently getting a download speed of 2.08 mb.
When calling I just get told they cannot guarantee their WIFI speeds, only ethernet...
I would not recommend EE to anyone. AVOID
- Location
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- Location
- Scotland
- Reviewing
- EE
- Date
- 2017-09-27
- Comments
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It is rubbish doesn’t even connect to my sons Xbox and always disconnects DO NOT GET IT !!!!
- Location
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- Location
- cumbria
- Reviewing
- EE
- Date
- 2017-09-22
- Comments
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I have been with EE for 6 months after switching from BT.Conection cut off every night between 6 and 8 pm. Customer support polite and helpful but not able to solve problem so far.I suspect BT are responsible as they control the line.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2017-09-21
- Comments
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So very disappointed with EE broadband. They have made it clear they are not big players as a supplier. We regularly get new routers - the light box that doesn't last long. Very awful. Cannot wait til the contract ends - we will be leaving EE broadband. Please, if you have not yet bought EE broadband then DON'T!!! Waste of time, money and effort.
- Location
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- Location
- Leeds
- Reviewing
- EE
- Date
- 2017-09-18
- Comments
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The worst customer experience I have ever had with a company. tried to move broadband when I moved house and took over a month. Was misinformed about progress and what the issue was several times along the way and now the broadband speed isn't great. no acknowledgement from them that my experience was awful and seemed happy to then try asking me to upgrade to a better service. Avoid at all cost. when my contract expires I will be switching. they should be ashamed if they think they are offering a good service.
- Location
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- Location
- Trimley
- Reviewing
- EE
- Date
- 2017-09-18
- Comments
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Ridiculously low broadband speed and although told when I committed to the contract it was the best I could get because no fibre in the area I have found Virgin can provide much better service with cable.
- Location
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- Location
- Kirk Merrington
- Reviewing
- EE
- Date
- 2017-09-16
- Comments
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Don't get it
- Location
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- Location
- Bristol
- Reviewing
- EE
- Date
- 2017-09-15
- Comments
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The speed of the fire is terrible, I dread to think what normal broadband is like, constantly cuts out for no reason, I have been with sky, talk talk, virgin and EE are by far the worst provider I have ever been with. Id rather go back to dial up, stay away, if your looking for cheap broadband go with talk talk or plus net. Just awful connection and speed.
- Location
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- Location
- BRISTOL
- Reviewing
- EE
- Date
- 2017-09-14
- Comments
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Am with ee for both broadband and mobile, no issues with either. Good mobile coverage - internet too new to comment on speed/ reliability but so far so good. Moved from Vodafone recently. EE Probably the best customer service I've ever had- in stark contrast with Vodafone who I hated having to deal with. You get to speak to someone within minutes and they are helpful and communicative and happy to put things right. Would confidently recommend ee to friends and family. P. S. I'm not being paid to write this
- Location
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- Location
- Cowdenbeath
- Reviewing
- EE
- Date
- 2017-09-14
- Comments
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Often using phone access 4g.
- Location
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- Location
- Luton
- Reviewing
- EE
- Date
- 2017-09-13
- Comments
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Up to six weeks ago I would have rated EE broadband (Up to 38mbs) as 5 star, always reliable and good customer service such that I have renewed contracts several times. In the last six weeks my speed dropped 1Mps per week from 26Mbs to 15Mbs where its now bottomed out out. After checks, tests etc it turns out that EE have altered the line IP profile to just above 15Mbs so in layman's terms this is capping the line and means that I can no longer achieve a speed within the sold range of 16.5Mbs to 42.5 Mbs, ok now this is where customers need to be careful, EE detailed in the small print that at busy times etc the speed may drop and detailed a minimum contracted speed on 11 Mbs, therefore their stance is its within contract. I find it amazing that a company is allowed to cap the speed below that of the range it specified when its nothing to do with a line busy, just an organisation treating customers unfairly. I'd advise anyone to check the minimum guaranteed line speed or you may end up paying for fibre and receiving a speed of normal broad band.
- Location
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- Location
- Midlands
- Reviewing
- EE
- Date
- 2017-09-13
- Comments
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Spent £400 on a games console, however can't play online... speed is bad and inconsistent drop under 1mb/s download Speed all the time. When I get 3 mb/s it's around 3am but apart from that always bad. I switched from post office to ee. Would rather chop off my toes than stay with EE
- Location
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- Location
- Kettering
- Reviewing
- EE
- Date
- 2017-09-13
- Comments
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This is the worst broadband I have used or in the UK. The speed is so slow and most times no connection. Customer service cannot do anything to help all they do is to keep on the phone for very long time and be transferring you from one department to another. I have used sky in the past before switching to ee. It was a mistake I've been regretting since I joined ee. I can't wait to finish this rubbish contract and run back to sky.
However, I have written a formal letter to ee that I will stop paying the bills if I don't get the value of what am paying for.... May we end up in the court.
EE broadband the worst you will ever ask for.
- Location
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- Location
- rotherham
- Reviewing
- EE
- Date
- 2017-09-13
- Comments
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as of now I have had 5 ee routers all keep going faulty, We have just found out the problem!!, I am a ham radio and have got a hf antenna on my roof and according to bt it is my radio that is blowing the routers with rf affecting the routers, because ee only supply cheap routers they are no good for me, ee want me to buy a 3rd party router and they will pay upto £50, but as I have told them if that router goes faulty in 12mth time will you buy another one NO they say ??, I am on a 18mth contract and they will not let me go with out paying them £105 "half of what I owe", it is not my fault if the routers are not up to the job.
I did not have any problems with other suppliers IE sky/talktalk, I think the only way round this is to stop the dd from my bank as the customer services are useless.
- Location
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- Location
- South Yorkshire
- Reviewing
- EE
- Date
- 2017-09-09
- Comments
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Switched to EE from BT. Although I was happy with BT, it is very expensive. What a mistake! from literally the very moment we switched it all started to go pear shaped. I like to stream films but had to cancel now tv and net flix as it never worked so wasn't worth paying for. Every time I phoned nothing was done. I'd say it was usable 20% of the time. The only thing that was different from bt was the hub of which we had 3 from EE. For the las 3 months of my plan I didn't have to pay as I was so appalled by then and annoyed as I was paying for something I wasn't getting that I told them I'd cancel the direct debit anyway and wouldn't pay another penny. After all if this was electricity or gas I'd be sat in the dark freezing. Switched back to BT and from the moment of switching everything started to work ok again. Moral of the story- you get what you pay for.
- Location
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- Location
- SE28 Thamesmead
- Reviewing
- EE
- Date
- 2017-09-08
- Comments
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EE has become hopeless recently. I am on 38MBPS fibre contract, but usually get 12 to 15MBPS. For a brief moment last night I got 23MBPS but it didn't last. Gaming is a nightmare - the PS4 drops out, while the smart TV regularly freezes. Can't get anyone to answer the helpline due to 'high demand'. I want to throw my dinner at the TV when Kevin Bacon does his adverts.
- Location
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- Location
- Bracknell
- Reviewing
- EE
- Date
- 2017-09-08
- Comments
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Michael in Tyneside North call centre was absolutely fantastic today.
EE have been superb since we changed over to them.
Highly recommended
- Location
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- Location
- Bournemouth
- Reviewing
- EE
- Date
- 2017-09-08
- Comments
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Just upgraded to Fibre Optic And although process too two days longer than panned all went smoothly.Speed everything promised and EE answered all my questions without any hassle.Cannot understand all those complaining abou EE.
- Location
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- Location
- Moray
- Reviewing
- EE
- Date
- 2017-09-07
- Comments
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Difficult to get clear information about packages from the website. bad customer service experience
- Location
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- Location
- Wrexham
- Reviewing
- EE
- Date
- 2017-08-29
- Comments
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EE have become very poor in all areas that I have been unfortunate enough to bare witness to.
Their internet speed is ok when it works and is fine to stream using Youtube but it intermittently goes down for several hours at a time with no known cause. I expect more than this from my isp! I left talktalk because they were even worse, now EE are slowly sliding down the same route that talktalk did: Too many customers, not enough of the customer's money put into the infrastructure necessary to provide the customers with the reliable experience they expect for the amount of money they are paying.
I left EE's phone network because their pricing structure was designed so that I had to spend at least £15 a month to get usable internet. If you opt for the £10 option, you get 10mb a month (yes, that's right, 10mb in 2017!) of internet for your smartphone. my phone uses that communicating with the fb server once. 10mb is an insult and is the reason you no longer receive any money from me for mobile services. I expect better service than this for the money I am paying and if you won't provide it, I WILL go elsewhere. If you don't have the infrastructure to take on new customers then build new infrastructure or stop taking on new customers.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2017-08-28
- Comments
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Traffic manage the hell out of it, always drops out. Meant to be getting 17mbs but 4G works a hell of a lot quicker!
- Location
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- Location
- Doncaster
- Reviewing
- EE
- Date
- 2017-08-28
- Comments
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I have to say I'm absolutely appalled at your company I was going to leave EE broadband and go to talk talk but you guys persuaded me to stay so I did a terrible mistake on my part I have been without internet now for a month and despite continuous phone calls from myself to you this issue still hasn't been resolved your customer care staff have done nothing but continuously fob me off this is the worst company I've had to deal with and will ensure that my review of your company is put on social media sites and my friends repost it to save someone else having to go through what I have you do not care about your customers only how much money you're getting from them
- Location
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- Location
- Manor Park
- Reviewing
- EE
- Date
- 2017-08-26
- Comments
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It loses signal whenever I'm gaming
- Location
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- Location
- Milton Keynes
- Reviewing
- EE
- Date
- 2017-08-23
- Comments
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Awful service. Awful customer service. Internet looses signal
constantly with EE blaming BT. Avoid at all cost
- Location
-
- Location
- Las Vegas
- Reviewing
- EE
- Date
- 2017-08-22
- Comments
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I was supposed to have a 4GB max sum plan that I could use abroad, however, they never set me up for abroad roaming so now my phone is set to the wrong time and I can't text, call or use data abroad. It's annoying as I don't even get the he message to confirm i'm in another country. The workers also don't know what the he here talking about. I asked about my plan and they said it wasn't for abroad, yet when I checked it was. I called again and they said it was. They have no idea what they are telling thwir customers and are not fully educated in what they inform. It's devestating.
- Location
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- Location
- PLYMOUTH
- Reviewing
- EE
- Date
- 2017-08-21
- Comments
-
So far:
48.5 hours of chasing EE
4 days off work
22 of above hours on phone
Affected my sons birthday waiting in for an engineer that has not turned up that despite confirming it EE didn't book with BT.
Service is intermittent, drop out, latentcy is is no less than 90 but typically between 200-450.
After CUBE engineer (a clueless fob off way of charging you for a defect in your house) They claimed it was a defective router, and that it would take a week, so I buy a decent TP link one and guess what it also doesn't work.
EE finally admitted BT have known the fault exists all along.
Call centre is in Plymouth, the staff are apparently helpful however I was fobbed off for more than 2 weeks of the last 4. But they are still charging me and my EE mobile boost box doesnt work as a result due to lack of reliable broadband. Ive moved 6 times in 5 years and the reoccurring theme of shoddy broadband keeps coming up, but this is by far the worst yet.
Its seriously affecting my ability to trade Iam sick of it. Update whilst typing this another BT engineer, another day to wait and 'monitor' the line. Offered free exit but what does that solve, ill still be connected the the same line and the same box and exchange, and served still by BT openreach who are incompetant morons.
- Location
-
- Location
- High Wycombe
- Reviewing
- EE
- Date
- 2017-08-16
- Comments
-
AVOID! only went with them because my phone contract was up and i would be getting the internet cheaper but MY GOD what a mistake that was! the speed is appalling! cant get out of contract for 18 months and im gutted its diabolical, they said it would be the same speed as BT but thats rubbish. Honestly dont do it people, stay away from EE broadband
- Location
-
- Location
- North east
- Reviewing
- EE
- Date
- 2017-08-10
- Comments
-
Terrible, when first installed the connection was poor, I called customer services and they said I should buy a booster. I live in a town so not exactly in the sticks. Ive been having problems again lately and they said they needed to send an engineer out. Failed to show twice, had to wait in half a day both times. Now on hold and have been for 40 mins trying to get through. To put salt in the wound they issued my bill today.
- Location
-
- Location
- South West
- Reviewing
- EE
- Date
- 2017-08-08
- Comments
-
So impressed with EE. I have been a customer with them for 3 years and nothing but fantastic customer service. I just spoke with them regarding moving house... was expecting a lengthy phone call to arrange. Took a few minutes and everything was sorted, no charge, no fuss, just fantastic customer service. Would definitely recommend.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
EE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and EE.