1,556 Customer Reviews over 39 pages
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- Location
- London
- Reviewing
- EE
- Date
- 2017-06-22
- Comments
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worst broadband service ever, would advise everyone stay clear of this useless service, a hot spot from 3g internet on ur phone would be more reliable then their wireless service
- Location
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- Location
- Somerset
- Reviewing
- EE
- Date
- 2017-06-20
- Comments
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I have used EE for years, and the service has gone really down hill.
The broadband keeps dropping out but they won't fix it, or let me out of my contract.
Undoubtedly one of the worst customer experiences I have ever had.
I truely wish I hadn't used them, it's terrible.
Of the 32 employees I've spoken to in my 8 month hell, they all tell you different things. Completely amamteur.
- Location
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- Location
- OLDHAM
- Reviewing
- EE
- Date
- 2017-06-19
- Comments
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CALLED EE TO UPGRADE 2 PHONES ON MY ACCOUNT. AGENT ASK IF I WOULD ALSO CONSIDER CHANGING MY BT BROADBAND SUPPLIER TO EE, TOLD ME ABOUT COSTS AND HOW SEAMLESS THE PROCESS WOULD BE SEAMED REASONABLE.
TODAY, THE BROADBAND SERVICE DIED.
CALLED EE TO FIND OUT WHAT HAPPENED, THEY BLAMED BT FOR TURNING SERVICE OFF EARLY ANF THAT IT WOULD TAKE 10 DAYS TO RECONNECT.
IF YOU NEED THE 'SEAMLESS' TRANSITION THAT WAS PROMISED, PLEASE AVOID IT, OTHERWISE YOU MAY FIND YOURSELF WITH THE LACK OF CONNECTIVITY I'M NOW FACED WITH AND I RUN A BUSINESS THAT NEEDS A RELIABLE SERVICE.
i SHOULD HAVE ADHERED TO THE OLD PHRASE, IF IT AINT BROKE, DONT FIX IT.
EE BROADBAND SWAP WITH EXISTING ISP,.....STEER CLEAR!!
- Location
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- Location
- WEST MIDLANDS
- Reviewing
- EE
- Date
- 2017-06-11
- Comments
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Been having trouble with my broadband since December 16 they changed the router as days gone by programmes would still buffer. Contract now ending after paying 74mbps fibre for 18mths now saying fibre does not exist at my house and can only see 2mbps after talking to someone for the 5th time on different days. Not happy ending the ee box for sure it was a pure waste and waiting to fix my phone line after all this time. Just be careful with what they tell you.
- Location
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- Location
- Hereford
- Reviewing
- EE
- Date
- 2017-06-02
- Comments
-
Worst internet ever, literally have been dealing with it for over 6 months now and have ha promises from engineers and ee that they can resolve the issues. They give temporary fixes which speeds the internet up for a couple of days and then boom back to square one with terrible speeds. However if you would like to have a mental breakdown i highly recommend going with EE
- Location
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- Location
- Burnley
- Reviewing
- EE
- Date
- 2017-06-01
- Location
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- Location
- ipswich
- Reviewing
- EE
- Date
- 2017-06-01
- Comments
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there customer service is terrible they just not interested. had (cube)engineer book i live in suffolk they went to Ireland re-book for week later cube phoned to say engineer had to leave off early and nobody would be calling again.customer service no help at all very disappointed
- Location
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- Location
- Todmorden
- Reviewing
- EE
- Date
- 2017-05-31
- Comments
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This is the worst broadband going, been using EE services for 10 years never have experience anything negative until now
- Location
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- Location
- Scottish Borders
- Reviewing
- EE
- Date
- 2017-05-30
- Comments
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I have not even received one hour of my expected speeds since moving house. I was shown on the EE website my line could reach expected speeds* of 67.0mb/s with a line that can support between 54.0mb/s AND 80.0mb/s. In actual fact I am only receiving speeds of between 4.76mb/s to 22.0mb/s!! And I'm paying £34.99 for the privilege. Needless to say I am leaving.
- Location
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- Location
- Goole,East Yorkshire
- Reviewing
- EE
- Date
- 2017-05-29
- Comments
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Reviewed EE a short while ago,so just an update.
My service is still absolutely spot on,38 meg,no dropouts,no billing errors.It is perfect. I have the Samknows broadband reporting whitebox and according to my dashboard there is never any reduction in speed at any time,it always shows around 38 meg. For those of you who are not familiar with Samknows,just google it and sign up to the program,it is free.
Again,I cannot fault EE in any way.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2017-05-24
- Comments
-
The worst broadband company in UK. Stay away.
- Location
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- Location
- Bristol
- Reviewing
- EE
- Date
- 2017-05-23
- Comments
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Absolutely useless
Moved house 10 weeks ago and they can't switch the line
After contacting them several times
If you can't do the job don't stay on business
Waist off time
- Location
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- Location
- Seagrave, Leicestershire
- Reviewing
- EE
- Date
- 2017-05-19
- Comments
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We have suffered poor or no broadband for months with EE unable to find a fault. They finally agreed yesterday to arrange a BT engineer to test the line (today). He almost immediately found a break and mended it....however even though it is fixed we are still stuck on 1.6mb download speed. Sick to death of the poor service.
- Location
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- Location
- North East
- Reviewing
- EE
- Date
- 2017-05-18
- Comments
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Horrible. Absolutely horrible. I did a big mistake stake to change from the previous provider to ee. The speed is a stupid joke especially after 7pm. I absolutely do not recommend ee as a internet provider
- Location
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- Location
- Milton Keynes
- Reviewing
- EE
- Date
- 2017-05-16
- Comments
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Poor guaranteed speed on Fibre Plus 76MBps just 32MBps...
Even line Fibre can handle up to 80MBps, EE acknowledged line fault , sent an engineer who said line is faulty and EE customer services ditched job because speed is in limits.
Traffic is managed all day. Real speeds are 2-4MBps from services (no problems with test servers)
You wouldn't be able watch TV, Netflix or play games.... That slow.
EE Customer services attitude: we locked you into contract - Ha Ha Ha, give us your money and get junk in result
Vodafone guarante
- Location
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- Location
- west yorkshire
- Reviewing
- EE
- Date
- 2017-05-15
- Comments
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since January we have had to have them out to sort are problem,this last time I have been back in touch with them but they will not resond to my emails'As soon as my contract is up I am done with them......
- Location
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- Location
- derby
- Reviewing
- EE
- Date
- 2017-05-14
- Comments
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this is one of the bad broadband we ever had
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2017-05-14
- Comments
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I have an ongoing speed problem for a few months now, after spending endless hours doing what EE customer service asked me to do, the problem is still remained, and despit this my bill goes up every three month. this is not acceptable. Avoid using EE and their unreliable service. I have to mention that the customer sercive number for the landline is not as easy to find as their mobile customer service which makes getting help harder for ealderlies.
- Location
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- Location
- Southall
- Reviewing
- EE
- Date
- 2017-05-10
- Comments
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I have had speeds of less than 1 mbps maximum of 4mbps.terrible
- Location
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- Location
- Northwich
- Reviewing
- EE
- Date
- 2017-05-10
- Comments
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Broadband wasnt connected 3 weeks after contract started. Phone and broadband didnt work at the same time. Overall bad service :(
- Location
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- Location
- Herefordshire
- Reviewing
- EE
- Date
- 2017-05-09
- Comments
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Almost given up trying to get improvement. Customer service are helpful, they try to resolve issues but it never really gets fixed. Painfully slow loading websites. YouTube just circle and circle for several minutes before playing if I'm lucky. Freeserve, wanadoo, orange were always great, since changing to EE is been hell. Feels more like dial up modem of old. Haven't changed to better cheaper package like I was offered recently to do, but don't want to be tied to contract. Just unsure where to go next. No idea who's providing a good service. I'll wait and see if they send engineer over to check for issues, if they don't, I'll try elsewhere.
- Location
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- Location
- DARWEN
- Reviewing
- EE
- Date
- 2017-05-02
- Comments
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EE Broadband is awful I have had non stop issues with it since I got it 11 months ago and cannot wait to leave, Also like to add that the customer service I have received has been well and truly disgusting and when my phone contract is up I will be leaving them for sure.
- Location
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- Location
- Nr Taunton
- Reviewing
- EE
- Date
- 2017-05-02
- Comments
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Avoid at all costs! One week after our supposed switch date and EE have no idea when our broadband will be switched on, we haven't received a hub and they can't tell us when it will even be sent out to us. Blaming BT as EE say it is a department of BT Openreach which is responsible for sending out hubs & activating broadband however BT dispute this.
EE customer service appalling, they couldn't care less that we have been without wifi and will continue to be for the (un)foreseeable future - so we've switched back to BT back obviously now have two weeks' wait until that switch on date!
Total nightmare. Don't bother!
- Location
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- Location
- Leeds
- Reviewing
- EE
- Date
- 2017-04-30
- Location
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- Location
- Derbyshire
- Reviewing
- EE
- Date
- 2017-04-30
- Comments
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My advice is if you are thinking of switching to EE...don't. It is truly woeful. They offered to upgrade for a small amount of increase 3 months ago when the service didn't work and now they have offered to upgrade for a further £12.00. The internet is wholly unreliable, seems to go off during the day when clearly they are on repairs and it is a thoroughly miserable experience all round
- Location
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- Location
- Harrow
- Reviewing
- EE
- Date
- 2017-04-27
- Comments
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I have signed up to alerts when there re service problems in my area. The inbox is full with text alerts. Currently there is a major problem and internet is down. The help line on 150 is either not taking calls or hanging up after 15 min of holding.
Overall the reliability of broadband and the achieved speed has been appalling.
- Location
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- Location
- Driffield
- Reviewing
- EE
- Date
- 2017-04-27
- Comments
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I switched to EE, from Hull based KC, a month ago, and have been 100% satisfied. They promised a minimum speed of 8mbps, which was faster than the 6mbps I was getting from KC. I've checked my speed almost every day, and it has never dropped below 17mbps, and has been as high as 35mbps, it's also very stable, so no more buffering problems with Netflix and Amazon Prime. Upload speed is also much better than KC. Recommended.
- Location
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- Location
- Norfolk
- Reviewing
- EE
- Date
- 2017-04-27
- Comments
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After placing an order for home phone and broadband 1 month ago, nothing apart from 2 lost days (taken as holiday) no communication from EE,and when I contacted them all they did was blame BT and said it was not worth complaining as nothing would happen. Terrible Terrible service from EE
- Location
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- Location
- Glasgow
- Reviewing
- EE
- Date
- 2017-04-25
- Comments
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Avoid by all cost moved from talk talk to EE after they phoned me and convinced me they had a better speed than talk talk this was going to cost me an extra 12 pound a month. At Christmas I got my kid ps4 who likes to play online and watch Netflix , I only have two devices connected to wireless so when my kid told me he was losing his online connection whilst playing and watching Netflix I called EE customer service trying to explain I wasn't happy the agent decided she wasn't going to let me finish my complaint and talked over me and tried to get me to take the new fibre contract at this time I asked to speak to a supervisor which I did she went on to tell me the 28pound service I was paying for would not support my kid playing online with ps4 or watching Netflix, I was totally flabbergasted by this statement so basically she was saying the service they provided was pish and not fit for anything apart from looking at pages online ,disgusting lying waste of space , avoid avoid avoid
- Location
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- Location
- Cambridge
- Reviewing
- EE
- Date
- 2017-04-21
- Location
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- Location
- Suffolk
- Reviewing
- EE
- Date
- 2017-04-21
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2017-04-20
- Comments
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Absolutely terrible, if you ever think about getting this broadband... think again. The first day I got 38Mb/s which was exactly what I was meant to get which was fantastic! the next day it dropped to 17Mb/s and since then has been fluctuating between 22Mb/s and 3Mb/s and 90% of the time I get under 10Mb/s which isn't good when I play video games and trying to download new games. This internet always drops out at random times and is very unreliable I hope i'm able to get out of this terrible contract and move to a different one.
- Location
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- Location
- Goole,East Yorkshire
- Reviewing
- EE
- Date
- 2017-04-15
- Comments
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Been with EE from the Freeserve,Wanadoo,Orange days.Never had a problem with my service from day 1.Just upgraded to EE fibre 38mb. got a free router,delivery and connection with 1500 free minutes to mobiles and 01,02,03 numbers and it is costing me £9.50 a month LESS than I was paying for the up to 20mb package. EE rang me out of the blue and offered me this new package and the guy on the phone could not have been more polite and helpful. Everything he said would happen did happen. I just replaced my router with the new brightbox 2 and was instantly back on line with no problems. Consistant speed,no dropouts it is spot on. From the way my upgrade was handled I cannot praise EE enough.
- Location
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- Location
- Bracknell
- Reviewing
- EE
- Date
- 2017-04-15
- Comments
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Seem better than TalkTalk and PlusNet my old providers. Engineers more helpful than most. Would recommend.
- Location
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- Location
- Hampshire
- Reviewing
- EE
- Date
- 2017-04-14
- Comments
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Very pleased and more than happy with the transfer - easy - prompt delivery of Hub and good communication in respect of transfer. I'm pleased I changed as my other provider was expensive and not always reliable.
- Location
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- Location
- Carmarthen
- Reviewing
- EE
- Date
- 2017-04-14
- Comments
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I signed up for fibre broad band but am still only getting 800kb/s. This company should be avoided at all costs. DO NOT SIGN UP WITH EE.
- Location
-
- Location
- Gloucester
- Reviewing
- EE
- Date
- 2017-04-09
- Comments
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Absolutely dreadful service. We signed up during an offer for an £75 Amazon voucher that was meant to be paid within 90 days of service which we still have not received. Customer service takes a week or more to reply and the service itself is terrible. Weekends and evenings the internet is incredibly slow and it's constantly cutting out, sometimes even 5 times in one evening. I would not recommend their home phone and broadband to anyone. Why couldn't they put the same quality and effort into this than they do their mobile phone service.
- Location
-
- Location
- Clapham
- Reviewing
- EE
- Date
- 2017-04-02
- Comments
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THE ABSOLUTE WORST- bunch of money grabbing worthless leeches who only make money from their recognised name but have no desire to actually better this rapidly failing service
- Location
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- Location
- Manchester
- Reviewing
- EE
- Date
- 2017-04-02
- Comments
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Very slow broadband speed ( 0.95 Mb/s - 1.15 Mb/s. No broadband for 1 week. Engineer sent to investigate the problem was unable to carry out the work as he came without necessary equipment ! Reconnected after 1 week, bb speed as per above-free internet on Stagecoach bus works faster !
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2017-03-29
- Comments
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EE are the worse in internet service. AVOID AT ALL COSTS
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.