1,612 Customer Reviews over 162 pages
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- Location
- Hastings
- Reviewing
- EE
- Date
- 2014-05-01
- Comments
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Driving me insane ! totally unreliable ,hours spent trying to get it working and when it does work its slower than my old dial up internet connection! Big mistake moving to EE
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2014-05-01
- Comments
-
So unproffesional , DO NOT GO WITH EE BROADBAND I didnt even get to the point of installing my internet as they changed the instillation date after the told my my internet should be running in 10 days, customer service team do not communicate woith each other and give you different answers each time ; the activation letter that they sent to my house was not even dated
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2014-05-01
- Comments
-
Worst broadband ever, slow, unfriendly customer service, unhelpful and over-charge. I switched to Plus.net and am very happy.
- Location
-
- Location
- Preston
- Reviewing
- EE
- Date
- 2014-05-01
- Comments
-
Okay I don't know why everybody is giving EE bad reviews. I have never had any issues whatsoever and have been with them for roughly 5 months. Speeds are good...download 13Mbs during peak times. They do throttle P2P during peak hours which is good as it doesn't slow down everybodys connection who are connected to the same exchange. There are obviously ways around this but it seems to stop most people who aren't too technical from using P2P. I play a lot of online games and get acceptable pings. Used their customer services once and was acceptable. The only problem I think I have is that I sometimes get packet loss when playing online games, but to the majority it will not be an issue. My service has never gone down so far. And their is no download/upload limits. I seriously can't complain.
- Location
-
- Location
- Reviewing
- EE
- Date
- 2014-05-01
- Location
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- Location
- Birmingham
- Reviewing
- EE
- Date
- 2014-04-29
- Comments
-
This is the worst broadband ever! I stupidly agreed to sign up when I went to get my orange mobile contract upgraded and the sales agent convinced me that if I took out home broadband I would be saving a lot of money. How wrong! The agent said the internet was exactly the same speed wise as talk talk but this was completely untrue. The internet is painfully slow all the time and watching even a short youtube clip is virtually impossible. To top it all off, it's costing costing over a fiver a month more than he said it would and they are refusing to pay the cancellation fee from our old providers which the agent clearly said they would pay! My mobile service is also shocking with the network down on a regular basis. Of course I have tried complaining but every time I call I get put on hold until I give up after about 20 minutes or I get through to someone half way across the world who really doesn't understand what I'm saying. Be warned - STAY AWAY FROM EE!
- Location
-
- Location
- Sutton
- Reviewing
- EE
- Date
- 2014-04-26
- Comments
-
Absolute rubbish broadband. slow speed anytime in a day. customer service team can't deal with the issue instead cut the line off.
they don't care about the rubbish service we are getting. they are a bunch of amature.
DO NOT TRAP YOURSELF WITH EE.
- Location
-
- Location
- Fife
- Reviewing
- EE
- Date
- 2014-04-25
- Comments
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I read all the terrible reviews for EE but in reality this couldn't be further from the truth for me!
Switched to EE from BT about 18 months ago for a cheaper deal, since then the connection has been rock solid. Never dropped once. Did have some issues when using the Brightbox router, but once I binned that it was all resolved!
From the get go we were getting about 3MB speeds, but after some investigation of my own, I realised there was a fault in one of our microfilters, once this was solved the speeds tripled instantly!
In the interest of fairness, their customer service isn't the best, passed from pillar to post sometimes. Was intending to leave to get a cheaper deal on Fibre as exchange has recently been enabled, and the retentions department managed to mess up our upgrade, resulting in about a months wait to be installed!!
All in all, I would recommend EE, provided you bin the rubbish router they give you!!
- Location
-
- Location
- West London
- Reviewing
- EE
- Date
- 2014-04-23
- Comments
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I signed up to EE fibre broadband and anytime calls as an existing mobile customer on 22nd March 2014 to be informed that the switch would be seamless..... still on 23rd April I have no broadband! No updates, poor communication, no explanation... I am lost for words at the appalling service and cannot believe that companies believe that they can sustain this sub-standard service for the long term without penalty. I wish someone would look into this company...... AVOID! I have, needless to say cancelled my order with the pre-activation team!!
- Location
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- Location
- Derby
- Reviewing
- EE
- Date
- 2014-04-20
- Comments
-
customer service is shocking. Will never use we broadband and more again. They never live up to there promises and they even lost my cancellation cheque even though sent by recorded delivery.
- Location
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