1,612 Customer Reviews over 162 pages
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- Location
- Oldham
- Reviewing
- EE
- Date
- 2020-06-03
- Comments
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Constantly cuts out and should not take 30 minutes to watch a 10 minute video. When we have tried to call and resolve the issue, we just get told that there is nothing wrong. Disgraceful.
- Location
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- Location
- Wales
- Reviewing
- EE
- Date
- 2020-06-02
- Comments
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Router doesn't stay connected for more than half an hour max, the majority of time it's down. I honestly don't know what I'm paying for since EE don't provide any actual service other than a stupid annoying yellow light. Customer service told us it's because the router is too close to other electronic devices, when it isn't. It's got its own corner of the room.
So if you want to pay £35 a month plus line rental for a blinking yellow light then go ahead, but you won't get anything more out of it.
I've been with EE for years, unfortunately they're my only option in this backwards, remote area. The routers never last more than a few months without ceasing to work, but at least they replace them for free.
I just want to go online, to use the internet like everyone else, but as long as I'm stuck with EE I don't see that happening anytime soon :(
- Location
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- Location
- Livingston
- Reviewing
- EE
- Date
- 2020-06-02
- Comments
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I was stuck with sky broadband for 18 months then got my EE broadband then that contract ended both broadband are the same speed but i was always having problems with sky internet cutting out when I was online gaming but I dont have that with EE so I'm pretty happy
- Location
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- Location
- Birmingham
- Reviewing
- EE
- Date
- 2020-05-25
- Comments
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I don’t know about other people but Iv always had good customer service, even when my internet had stopped working. EE gave me free data when I had no internet for three days. Iv had an EE engineer come out and very honestly said that, fibre internet isn’t in my area and not to get it if an EE sales person rings me to upgrade. I can’t fault EE, yes they are expensive but I would never go with virgin or sky or BT, as their customer service is terrible. Doesn’t make sense if BT took over EE, why does EE internet work fine in my area, but BT internet doesn’t. Very strange.
- Location
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- Location
- Crowborough
- Reviewing
- EE
- Date
- 2020-05-24
- Comments
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Only got service 4 days ago .basic package .but speed the same as my BT fibre was .
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2020-05-23
- Comments
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EE broadband is absolutely terrible. You won’t even get half of the average speed they state on their websites. Even when you complain about this all they do is ask you to reset you modem which doesn’t do anything.
- Location
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- Location
- Halifax
- Reviewing
- EE
- Date
- 2020-05-16
- Location
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- Location
- Oldham
- Reviewing
- EE
- Date
- 2020-05-14
- Comments
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Connected with no Internet access multiple times per day, sometimes for up to 2 hours but apparently there is nothing wrong with it. Absolutely sick of EE.
- Location
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- Location
- Croydon
- Reviewing
- EE
- Date
- 2020-05-12
- Comments
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EE treat their loyal customers, who have been with them for decades, unfairly. They charge them way more then new customers.
Last time I upgraded my broadband into Fibre broadband after having lowest speed. I agreed to pay £27 monthly by direct debit.
It has improved for a short time and got even worse after that.
Moreover, I was charged £32 per months.
This month I found out that I was charged £41 with no notifications or whatsoever. Very disgusted by this!!!
Can’t wait to leave EE!!!!!!
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2020-05-09
- Comments
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Don’t even bother using EE Broadband. Every time I try to use the internet, it will either just not work or it will work momentarily and suddenly crash. After speaking to customer service, they said that the problem would be solved. It worked fine for a few hours and then the problems only started to occur again. The broadband is also not worth the price as the speed of the packages they offer for the price they do is not a good deal; and I regret signing the contract. If I knew the broadband would offer so many issues, I wouldn’t have even considered EE as a potential option.
- Location
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