1,612 Customer Reviews over 162 pages
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- Location
- Ilford
- Reviewing
- EE
- Date
- 2014-03-15
- Comments
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In a simple language I should say they are worst . As my wife had ee mobile contract we opted for it. I have applied online for ee broadband on 22nd feb 2014 as I have given notice to sky I got the router delivered advising me that their service will be starting for 11th march I had an email come through saying my broadband will be up and running from 11th with user name and password. On 11 th there was no broadband I called customer service who are offshore and they they had a problem and will be rectified in 24 hrs. Next day same problem again I called them they said they are escalating to high level which will be sorted in 24 hrs. Nothing happened I called them next day they kept repeating the same and at times disconnecting after seeing my no being displayed. It continued till 15 the march nothing was resolved and I didn't had broadband so I have to cancel it.
Worst experience. Never would recommend to any of my friends . Very poor customer service but to my surprise cancellations team was good
- Location
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- Location
- Chesterfield
- Reviewing
- EE
- Date
- 2014-03-15
- Location
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- Location
- Crewkerne
- Reviewing
- EE
- Date
- 2014-03-15
- Comments
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When I first joined It was called Orange home broadband and the connection was really good along with the customer service. Then they changed to EE and just like their mobile broadband service its gone down hill. India call center staff are rude they cut the line. I had to go through the same fault diagnosis each time i call in for the same fault. I emailed customer services with a complaint and told them i wanted out. They do not know their ass from their elbow as i was given 2 months free broadband as a credit by one customer service person and lwr our of my contract with out being charged by another. goes to show they do not read noted on the account. My mother is having the same broadband issue as me with it cutting out ans slow speeds. Some websited think i am outside the UK. All i will say is stay away from EE.
- Location
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- Location
- Southport
- Reviewing
- EE
- Date
- 2014-03-13
- Comments
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Over 3 weeks I've been trying to get them to sort out the broadband. Its fine for about a minute, then the speed drops to nothing and stays like that til you restart the download. They told me they have booked engineers 3 times and they have never turned up. The first 2 times there is no evidence on my file as having booked one - so they were lying. You phone up to cancel and they pass you on to the faults department. Its the faults department that is making me want to leave. Cancelling the direct debit as they are worse than useless
- Location
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- Location
- Southport
- Reviewing
- EE
- Date
- 2014-03-12
- Comments
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Until recently I've been satisfied with my Orange/EE broadband service. 3 weeks ago I was averaging 17.5Mbps as I am quite close to the exchange. Then my connection started dropping randomly and reconnecting. The fault was at the exchange plus a new cable and main socket installed at home. The connection is now stable but I am getting 11Mbps. I know this more than some but less than I am paying for. EE tech said I should be getting between 14 & 18, but they failed to restore this or explain why, they just keep fobbing me off. All-in-all I've called 17 times and spent over 200 minutes on the phone trying to sort this. Their non-UK based tech support customer service is terrible, they don't listen and clearly read from a script, I also had to repeat my issue every time I called. I would recommend you stay away from EE, appalling service!
- Location
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- Location
- Hounslow
- Reviewing
- EE
- Date
- 2014-03-12
- Comments
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We switched or tried switching from Sky to EE broadband. The biggest mistake ever. While Sky never charged us an engineer, installation charges or deposit. EE charged us all of this and to top it all the engineer didn't show up. Worst was that both my partner and me took a day off work to stay at home. They will wont be returning our deposit to us either. I guess that is how they make money. The customer service of Sky was also so much better. Pls don't switch to EE or take on EE whatever offers they give you.
- Location
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- Location
- Selby North Yorkshire
- Reviewing
- EE
- Date
- 2014-03-12
- Comments
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Since EE have taken over from Orange and changed the Livebox to the "Brightbox" the service has reduced from 2mb to 0.97 down and from 2mb to 0.37 upload. That is when It connects, it "drops" out on a regular basis (Daily) which at first I thought was updating it self, but since the start of this year has been the most frustrating infuriating experience I have ever had, the on/off switch has been worked harder than a kitchen fan at high speed, Customer Support?..they cant spell it let alone practise it! Stay away from EEuk! (sadly cant give Zero Star rating! or claim for the anger management lessons)....Happy to pay a little extra and On my way back to BT from Tomorrow!
- Location
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- Location
- north london
- Reviewing
- EE
- Date
- 2014-03-10
- Comments
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absolutely rubbish,very slow,only works fast in the first month and the speed drop down to 0.2,it a bad idea to get a contract with EE not happy at all never recommended.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2014-03-06
- Comments
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Could not have had a worse experience if they'd come round and kicked me in the nuts! In a month and a half they have scheduled 4 different dates to start providing my service. They lost my phone number despite providing the mac code to them. I've spent in the region of 7 HOURS on the phone chasing round after their screw ups. The final straw was cutting off my old broadband only to then inform me it would be another 2 weeks until they would bother to connect my new service. Well ee you can shove your broadband up your a*** I'm signing up with BT instead.
- Location
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- Location
- Bradford
- Reviewing
- EE
- Date
- 2014-03-05
- Comments
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Every thing sh** were ever they says every thing wrong
Big mistake in my life I join EE broadband I waiting for
My contract finish then I go to my previous broadband
Suppliars.
- Location
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