EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 901 customer ratings since 2021-01-26 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,548 Customer Reviews over 155 pages

  • Reviewer
    Location
    Edinburgh
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    Comments
    I recently purchased EE broadband as they offered the most competitive deal. Initially i was told the product would arrive within a week of purchase. However after a week the router still hadnt arrived and upon ringing the customer service team i was told i would not have active internet until the 19th of the month, 17 days afters i purchased the product. Looking at previous reviews I am not hopeful i will even have active internet on the date specified.

    One of the other deals i found was with TalkTalk, which was very close in price to EE broadband. If they can deliver within a week then it would be well worth the couple of extra pounds you pay to get active internet within a reasonable amount of time.
  • Reviewer
    Location
    barnet
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company is a joke ! I never exepierenced worst service that I got from EE. EE's customer service members are not well trained, their system loses account data it self :D(that's what I have been told), their arrangements with subcontractors is too buorocratic. I placed an order for broadband on the 9th of august. I was told that in 5 days the line should be active. 5 days later ( still did not recived rourer) I was asked to wait another 10 days. 10 days later ( new router was sent- that's what they say) I was told that someone made a mistake and the activation was made on telephone line but not broadband- have to wait another 10 days. 10 days later ( still haven't received the router) I rang the company and was told by Mark that my account was redundant so it could never be activated and have to wait another week. I coundt handle this anymore so requested to close my account. Couple hours later the manager calls me back (as I requested) to apologise cause the line was active but Mark made mistake and closed activated account. Now I would have to open new account and go through the whole process again. Lol!!!! Deicided not to. And there is me reiciving email from EE saying that I will be charged penaulty fine for breaking contractual agreement prematurly. Well done EE ! You are great!
  • Reviewer
    Location
    kendal
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with Orange business for 4 years, best call centre ever and best service. EE have upped my bill by 3 times and are the worse service ever.

    I would strongly suggest to not go with EE
  • Reviewer
    Location
    Hebden Bridge
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Can cope with slow but serious issue with changing contracts that they will not admit to.
    Absolutely pointless customer service and complaints service on phone . Talk to the phone we are trained to block.
    Now, in 2013 I am having to write a letter to get even the chance of anyone looking into this problem. Avoid, another dodgy Internet big business
  • Reviewer
    Location
    ne13 7hj
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    The speed has dropped by more than half since we joined Orange. It was around the 3.0 Mb/sec mark now it's 1.4Mb/sec. I think they may be limiting the speed to tempt you to take the fibre package!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Everything about EE broadband is rubbish
  • Reviewer
    Location
    West Sussex
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Pay as you go data sim. Overall coverage and speed is good, however. The web site is rubbish and topping up or buying more time is unbelievably painful and unreliable. I have been without service for days at a time because I have been unable to purchased more time. The customer service really is an absolute joke. They commit to do things such as refunds or add extra time and then do nothing. They promise to fix the issue and call back but the issue is not fixed and the call back never comes. I have spent over 4 hours on the phone to the CS centre over the last 3 months. The representatives do not know the system and give misleading or just plain incorrect information. The merging of these organisations has been a fiasco for customers. This company is the single most frustrating organisation I have had the displeasure of dealing with. Do yourself a favour, look elsewhere for your mobile services.
  • Reviewer
    Location
    Bonnyrigg
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Recently moved to EE from TalkTalk. Broadband speed is over 100% faster. No evidence of speed being managed at peak times, as was very noticeable with TalkTalk
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    NOT FOR DOMESTIC USE. The broadband speed gets choked on evenings and weekends (any time im not at work basically) and the service organization is terribly unreliable, i attempted to change address with EE, to be told i couldnt be set up till 4 weeks later when an engineer is available. Didnt turn up (i was told the appointment had been cancelled 3 days before, no one even pretended to have tried telling me) and i had to wait another 3 weeks. this is among several other occasions of disappointment, therefore i would not recommend EE, as you will find yourself with a leaving fee of £29.96 WHETHER YOUR OUT OF CONTRACT OR NOT.
    The only good thing was the customer service staff who seemed to be doing their best, always polite but it gives me the feeling they are only there to take the heat for the higher disregard of customer satisfaction.
  • Reviewer
    Location
    Sheffield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Rubbish with choking at peak times..cant even listen/watch youtube without constant buzzing due to streaming restrictions,ie slowing speeds due to 'traffic management'at peak times !
    Sorry,but avoid if you use torrent/streaming sites !

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.