1,612 Customer Reviews over 162 pages
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- Location
- Evesham
- Reviewing
- EE
- Date
- 2020-05-05
- Comments
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Contract due for renewal soon so I phoned EE. Someone answered immediately. Negotiated a good price. Very helpful.
- Location
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- Location
- Maidenhead
- Reviewing
- EE
- Date
- 2020-04-15
- Comments
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Don't waste your time. The only good bit is customer service. At the start it was good but they don't seem to care about keeping you interested because the quality drops quick.
- Location
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- Location
- Glasgow
- Reviewing
- EE
- Date
- 2020-04-10
- Comments
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4 stars because Toni at EE was genuinely trying to help. Unfortunately, her determination was not matched by the service. If the broadband connection lasts more than an hour, it must be while I'm asleep or not looking. Changing to another supplier and it really cannot happen soon enough. If you are thinking about moving to EE...don't
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2020-04-04
- Comments
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WORST WIFI EVER!
Do not do it to yourself. Even when I am the ONLY person as home and I am RIGHT next to the router, it still does not work.
- Location
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- Location
- Edinburgh
- Reviewing
- EE
- Date
- 2020-04-01
- Comments
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Since we got this broadband I have at most had 5 mb/s. My parents are paying for a plan where we should at least have 20 mb/s. A few weeks ago before the lockdown in Edinburgh, a man came to try and fix it, he was nice but did nothing to improve our wifi. And just yesterday another man came (but couldn’t come into our house because of coronavirus) and did absolutely nothing to help. In fact my internet has slowed down even more, down to 0.4 mb/s. That is terrible!!! My parents for some reason don’t want to change broadband but this is the worst internet I’ve had in my life. As good as McDonalds wifi.
- Location
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- Location
- South East London
- Reviewing
- EE
- Date
- 2020-03-25
- Comments
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Switching to EE broadband has been one of the worst decisions I have ever made. I have been a long-standing mobile customer so it seemed a 'no brainer' to switch, taking into account the advertised speeds and the addition of 5 Gb of data to my mobile account each month, which is great because you will chew through that in the first few days each month when you don't even bother trying to connect your mobile to the broadband when at home. The speeds are awful (getting well less than 1 Mbps consistently), it keeps dropping out and it doesn't each more than about 6-7 m from the router. Avoid like the plague. Just do not bother.
- Location
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- Location
- 78 dickens road
- Reviewing
- EE
- Date
- 2020-03-25
- Comments
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Absolutely excellent speeds i definitely recommend the fibre plus broadband if you have loads of devices connected to the wifi at the same time on the first day i recieved speeds of 50mbps
- Location
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- Location
- Paddock Wood Tonbridge
- Reviewing
- EE
- Date
- 2020-03-06
- Comments
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Moved over last June to fibre due to poor internet speeds but staying with EE who were my provider. Initially received for a couple of months speeds of 28mb but this has slowly dwindled down to 23 to 25mb max and service can often be eratic. Not that happy but tied in for 18 months.
- Location
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- Location
- Shrewsbury
- Reviewing
- EE
- Date
- 2020-03-05
- Comments
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Remote village so strength could be better. Overall, mostly satisfied.
- Location
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- Location
- Co durham
- Reviewing
- EE
- Date
- 2020-02-28
- Comments
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This is an initial review as line has only gone live this morning.
I had a chat I store with very helpful member of staff. Signed up, I've had emails and texts informing me of progress and when equipment would turn up. Everything happened when I was advised it would be.
Switchover day the old router was flashing, just unplugged that and plugged EE one in. There is a handy plastic tab on the side you can remove with the password and other info on, such a good idea.
Had no problems at all while experience has been seemless. Speed is 2mbps slower but likely to increase to 28 where it was when it's settled.
I used Call Centre once to ask if I'd need to contact Vodafone, that call was answered quickly and I was told they'd handle everything and they have.
So far very happy.
- Location
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