1,612 Customer Reviews over 41 pages
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- Location
- Manchester
- Reviewing
- EE
- Date
- 2022-10-11
- Comments
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The customer service is tricky as only needed them once and was when my contact ended and price increased and they sorted that straight away with a new contact and adjusted my next bill with a reduction for the one month increase too.
Speed is always top end or sometimes higher than the estimate and it hardly ever disconnects. Stream in 4k all the time without issue.
Been with a few providers over the years including talk talk, sky, BT & virgin (avoid virgin at all costs!) and this is better than any of them.
- Location
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- Location
- Edinburgh
- Reviewing
- EE
- Date
- 2022-10-10
- Comments
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Do not use EE. OVERCHARGING deceiving. Full of terms on conditions for their own favor and benefit. They its UK leading broadband but is full of lies. Choose any other and you will be better off than having EE
- Location
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- Location
- Accrington
- Reviewing
- EE
- Date
- 2022-10-03
- Comments
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Expensive and overpriced from the start, £64 for 50gb a month mobile broadband. Device they supplied failed within a year. They accused me of having got it from a third part, and then admitted device they supplied wasn't properly supported by their network. Mis-sold, lied to, and then falsely accused. Disgusting service, and will never use them again
- Location
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- Location
- Oxford
- Reviewing
- EE
- Date
- 2022-09-08
- Comments
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Speed randomly drops to zero, especially in evenings. Every time you call the customer service, they say that everything is fine. They know their service is scrap so of course there is nothing else they can do. Would not recommend
- Location
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- Location
- Scotland
- Reviewing
- EE
- Date
- 2022-08-31
- Comments
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Been with EE for 3 years, finally took the plunge and I’m moving on to a different provider, after my contract ended I started getting charged £41 a month just for internets. I have the same issues as others with internet dropping out various times a day, sometimes having to reboot the router just to access the internet. Very slow connections in the early morning and late evening, I would avoid if you need fast internet or reliable internet. Only positive experience I have with EE is their customer service is always friendly and helpful.
- Location
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- Location
- West Midlands
- Reviewing
- EE
- Date
- 2022-08-18
- Comments
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Absolutely rubbish...connection is non-existent after 10pm. Spoken to EE on 4 occasions in 2 months. Engineer visited and it didn't last a week before l needed to phone again.Going to swop providers..they're not even cheap.
- Location
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- Location
- Chesterfield
- Reviewing
- EE
- Date
- 2022-08-05
- Comments
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Stuck in a 2 year contract... slowly coming to an end :)
Worst broadband service we've ever had.
First of all in our area you can barely get a stable 25-30MB/s connection. Second, is not at all reliable with random disconnections and router restarts throughout the day. Having to pay just over £30 for this is disgusting when we know as soon as Virgin is gonna be on the street the price is gonna drop massively due to competition. So, Monopoly at it's best. Virgin does stable 50MB/s down the road for just £21 a month.
I cannot wait the moment when I'm gonna ditch EE for something better, fairer and cheaper.
- Location
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- Location
- BELFAST
- Reviewing
- EE
- Date
- 2022-08-04
- Comments
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Super reliable broadband - customer service fabulous. Absolutely recommend this service.
- Location
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- Location
- Exeter
- Reviewing
- EE
- Date
- 2022-07-26
- Comments
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They extend my contract without my permission. And now they try to charge me for leaving them. Also there are constant problems with connection to the internet, especially in evnings. If you gamer or work from home I strongly recomend you to stay away from this crap.
Btw. 1 star is too much for them
- Location
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- Location
- Bridgend
- Reviewing
- EE
- Date
- 2022-07-18
- Comments
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Very inconsistent at the best of times, wifi always drops throughout the day repeatedly and for long periods looking at other reviews other people have had similar experiences which proves this internet provider is awful if you’re looking to go to EE please avoid, would rather stick with Sky with a more expensive bill that actually was somewhat reliable. After having EE for the first month it wouldn't work at all thanks to their awful attempts at setting it up then making my family wait a ridiculous amount of time just to use it (around 3 weeks) there have been many internet providers i’ve used but EE has gotta be one of the worst!
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2022-07-11
- Comments
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Absolutely terrible. Doesn’t work in any room. I have to use my mobile data in my house because my wifi is so bad. I don’t recommend at all.
- Location
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- Location
- Skegness
- Reviewing
- EE
- Date
- 2022-07-01
- Location
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- Location
- Cambridge
- Reviewing
- EE
- Date
- 2022-06-14
- Comments
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I am absolutely disgusted at the way the staff treated my 78 year old nanna and 80 year grandad. They where so confused as they didnt understand phone talk they where talked into two contract phones they only went in to have someone fix my nannas phone and after 3 hours they forced them into two contracts and even changing there landline making there bill nearly £100! My grandad went in four times because he didn't understand why his phone wouldn't work he then tried to cancel it and was told he had to call in which he has done now he has to turn his original phone off as he's received countless nasty texts and horrible phone calls DO NOT USE EE!
- Location
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- Location
- Merthyr
- Reviewing
- EE
- Date
- 2022-05-29
- Comments
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Speed is probably the only good thing about this broadband, which otherwise drops connection several times a day, often for hours at a time. I have now been terminated from my wfh job thanks to EE CONSTANTLY dropping my connection.
EE's awful customer service told us nothing was wrong. So they can happily continue to take all our money and provide NOTHING in return... How is this legal?!?
Please avoid EE!! You'll thank me later.
- Location
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- Location
- Croydon, Surrey
- Reviewing
- EE
- Date
- 2022-05-20
- Comments
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Very slow and sluggish intenet. having to reset router multiple times. Best to avoid if you have other options
- Location
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- Location
- Southport
- Reviewing
- EE
- Date
- 2022-05-20
- Comments
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Was once a good broadband service so renewed an 18 month contract. Speeds went from a reliable 38mb to a variable 0-20mb. Guaranteed speed was 19mb. Every time you call customer services you have a 2 hour on hold wait and half the time when you get through they hang up without saying a word. All they ever did was to reset my router which never worked and made me spend hours reconnecting every smart home device. Never got any money back for the guaranteed speed being below the minimum. When I got the email saying my contract was coming to an end I thought FINALLY and have just switched to BT..... Yes EE is BT but £10 a month cheaper and higher minimum speed. EE got the final kick in of course by charging me £13 for leaving the contract 5 days early..... NEVER EVER AGAIN. Broadband with BT is amazing so far I can even watch 4k stuff now while the kids are playing PlayStation online
- Location
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- Location
- Ilford
- Reviewing
- EE
- Date
- 2022-04-14
- Comments
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Following a price increase I chose to change m package after more than three months,and many broken promises,and hour's of phone calls they were still unable to work out how to provide me with a service,as openreach were were unable to install fibre in my property. The final solution was a mini wifi, which didn't work,and technical support at ee were worse than useless,so I ended up without internet access
- Location
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- Location
- Reviewing
- EE
- Date
- 2022-03-08
- Comments
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Poor at night slow as a sloth and drops out a lot.
- Location
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- Location
- Monmouth
- Reviewing
- EE
- Date
- 2022-03-03
- Comments
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EE keep pushing up their prices and once you in their contact, they refuse to look at better deal. Their broadband is £13 more than most
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2022-02-28
- Comments
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Absolutely diabolical. Painfully Pathetic speeds almost every day all day. A regular speed test on multiple sites shows an average of 0.17mbps down and 1.6mbps up which is slower than dial-up back in the 90's. How they can call this the "fastest 4G" in the UK is beyond belief. Simple sites like Google can take up to 2 full minutes to load, any kind of streaming/watching videos is next to impossible even at the lowest picture quality due to the constant buffering/pausing. Customer service is a laughing stock. Each time I've called to complain I get the same old excuse "restart your router", "the mast is down" blah blah blah. Always claiming there is no problems in my area but clearly there is.
It's just not worth it guys. They will lure you into a contract with the false promise of "great speeds" and "top quality service" and then once they have you tied in you will start to quickly experience problem after problem and they won't give two pennies about your service as long as they are grabbing your monthly payments. Save yourself the headache and look elsewhere.
- Location
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- Location
- Reading
- Reviewing
- EE
- Date
- 2022-02-07
- Comments
-
Awful service. They jacked up the price within months of my signing a contract and on the occasions when I really needed reliable broadband, it was frustratingly slow and patchy.
Avoid EE broadband!
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2022-02-06
- Comments
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The internet never works! Terrible!! Not worth a single penny.
- Location
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- Location
- Merthyr Tydfil
- Reviewing
- EE
- Date
- 2022-02-03
- Comments
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Connection goes down several times a day, often not returning for hours at a time. EE themselves are very unhelpful. It's been ongoing for months, and has gotten to the point where I've had to upgrade my phone contract (thankfully not with EE!) because I'm using so much data thanks to having to tether my phone because my EE broadband is ALWAYS DOWN!
Do yourself a favour, DO NOT sign up for broadband with EE! It is a nightmare.
- Location
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- Location
- Westcliff on sea, Essex.
- Reviewing
- EE
- Date
- 2022-01-24
- Comments
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Terrible connection issues continually for almost 14 months now. Continually cutting out with download speeds of a shocking 7.42mps as measured by BT speed test and upload speeds of 0.67mbps. Sick to my stomach of the EE spiel saying they are the best company yadda yadda, total rubbish! Post office Broadband provided a far more reliable service with consistant speeds of 17mbps for a single house which catered for around 4 devices with no trouble. I can only connect one with the EE contract and it is still cutting out. £20 a month for this so yes I am fuming!! They also guarantee at least 10mbps so they have fallen short of their own contractual promise! Aiming to take this further, such a rip off!
- Location
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- Location
- Northampton
- Reviewing
- EE
- Date
- 2022-01-18
- Comments
-
Worst company ever. Don't even think to have a broadband from them. Even contract terms are draconic.
- Location
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- Location
- The Fylde
- Reviewing
- EE
- Date
- 2022-01-17
- Comments
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I'm paying £35 per month for high speed broadband and the best speed I could get using Ookla was 47mps upload and 18mps download. I can't get through to customer service and after being with EE for quite some time it's now time to go, I'm out of contract so that's it. Absolutely appalling company!!
- Location
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- Location
- Northern Ireland
- Reviewing
- EE
- Date
- 2022-01-13
- Comments
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Awful customer service and support.
When our phone line was taken over in error either by a mistake by EE or another ISP EE did everything in its power to profit from the situation.
We told EE we were in no contact with other ISPs and that we did not want them to cancel our broadband contract. EE charged us an early cancellation fee anyway.
We asked for a refund on the fee since EE cancelled the contract without our consent. EE told us they would only refund the early cancellation fee if we signed a new longer and more expensive contract.
We offered to take out a contract for the duration of months remaining on the original contract at the same price we were paying before but EE would only amend the price. They would not accept a shorter contract than 24 months.
EE were also effectively holding our phone number ransom unless we signed their new contract since they would offer no support for getting the landline number we had for 25+ years back unless we signed their new 24 month contract.
We cut our losses after spending days on the phone with EE and we ended up having to go to ombudsman to get the early cancellation fee money back.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2022-01-10
- Comments
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To be honest, this is the second year using EE broadband, I am surprise that there are people suffering from EE internet service, I face some problems in the first couple of months, since that everything is ok, my bill is the same for 1 year and half now. I want to find another internet provider because EE is expensive I think maybe I will find best offer.
- Location
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- Location
- hastings
- Reviewing
- EE
- Date
- 2022-01-10
- Comments
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best isp bar nun in my opinun had bad openrech line for over 3 years with 3 difrant isp's nun could get openrech to fix it but thought i'd give ee a shot as my sister had them and they sorted a fault on her line quickly well within a mounth and openrech saying they could see no fault a lovely lady did a video call with me and my dsl droped when i was on the call she run a line test and found a bad cabel 450 meters away from me she then got openrech to replace it and have had no drop outs since ee got there after 3 others isp's failed top work !!!
i do use my own mesh network for wifi i recomend tp-link deccos
- Location
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- Location
- Reading
- Reviewing
- EE
- Date
- 2022-01-06
- Comments
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DON'T DO IT - dont be tempted. EE are the worst provider ever and have terrible customer services. you cannot contact them unless you also have a mobile with them. Staff are rude and don't do anything they promise. still spamming me with texts after 18 months despite me asking to opt out through various channels. please chose someone else, litterally anyone else.
- Location
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- Location
- Newent Gloucestershire
- Reviewing
- EE
- Date
- 2021-12-30
- Comments
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We have had fault, after fault after fault, with intermittent issues. We have reported them, but as they say they can't find the fault, they will not do anything.
When faults have been found, we where promised cash back on our bill, to ring up to be told they had no proof of faults on their system.
We have left them, as we couldn't watch on our smart TV without buffering, our kids can't access in their rooms, just dropping out two or three times an hour.
The customer service is appalling, they will say anything to shut you up.
Honestly don't bother.
- Location
-
- Location
- N15 6UE
- Reviewing
- EE
- Date
- 2021-12-21
- Comments
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Sorry but it's terrible. The customer service seems its making an effort, but we spend often days without Internet, the speed is terrible and they would not let us terminate the contract. Just awful waste of our money. Thanks
- Location
-
- Location
- Stoke
- Reviewing
- EE
- Date
- 2021-11-24
- Comments
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Asked Plusnet to add a new router to our house such that we'd have two separate wi-fi's. They said that was fine but proceeded to unplug our existing WiFi and not supply us with a new one. When they finally did supply us with one WiFi it was unreliable and overall very poor. Awful.
- Location
-
- Location
- Mk
- Reviewing
- EE
- Date
- 2021-11-18
- Comments
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Have spent 8 hours with dodgy connection. I qm paying £35.50 for a really poor service. There has to be better providers out there
- Location
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- Location
- Shropshire
- Reviewing
- EE
- Date
- 2021-11-16
- Comments
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Pathetic speed, dlm capped it at 7.79 just after renewing contract. Was getting 14 before, sync speeds stuck for months. Nobody will sort it. Ee say it's open reach that set profile and openreach engineer says it's isp. One side is lying and I know line is capable of twice the speed so no I don't rate them.
- Location
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- Location
- Aberdeen
- Reviewing
- EE
- Date
- 2021-11-11
- Comments
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do not get EE wifi it will drop in and out all the time not even worth the money
- Location
-
- Location
- South Somerset
- Reviewing
- EE
- Date
- 2021-11-05
- Comments
-
Quite simply the worst broadband provider I have had in 20 years, and that is comparing to services that were operating 20 years ago. Constant multiple drops per day - no internet. Get disconnected from Teams/Zoom calls, can't watch TV since it is all network stuff these days. This is 2021 people, I feel like I live in the dark ages with EE as my provider. I actually think I could do a better job. And before you ask, it is not my cables in the house, I have had them checked and EE sent an engineer to sort it and they couldn't find the problem. I have switched routers and the problem remains. I didn't have these problems in this house with either BT or Sky Broadband although I wouldn't recommend Sky either. Just simply useless and I'm not sure how they can hold me to my contract when they are not providing what they promised - reliable speeds that don't drop out every day.
- Location
-
- Location
- Kingston upon thames
- Reviewing
- EE
- Date
- 2021-10-19
- Comments
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Pathetic speeds, poor support. Basically the product is poor- hence the customer support team has nothing to help with - hence hiring or deviating
- Location
-
- Location
- South Wales
- Reviewing
- EE
- Date
- 2021-09-23
- Comments
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I pay for super fast fibre of around 80mps,I get 50 or sometimes lower, useless
- Location
-
- Location
- sw19 3aa
- Reviewing
- EE
- Date
- 2021-09-21
- Comments
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I have never received such bad service in my life, I was given a slot to transfer my EE broadband today from 1-6pm which, we waited at the vacant empty apartment and no one showed or even called, the guy then arrived at 6.45 after we waited 5 hours for him and we had left the vacant apartment at 6.30. The Engineer that arrived was rude and obnoxious implying it was our fault for not waiting longer and has now cancelled our session which we booked in 2 weeks ago, due to his incompetence and inefficiency. My partner and I are looking at canceling both our cell phone contracts and broadband. Disgusting service and behavior!
- Location
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