EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 1062 customer ratings since 2020-11-30 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,539 Customer Reviews over 154 pages

  • Reviewer
    Location
    Orpington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    Ee as a company don't look after their customers as I have been with them nearly 14 years as it was orange before.Trying to cut off all my contracts with them as I got three mobiles contacts and one line rental plus the broadband.
  • Reviewer
    Location
    TRURO
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Moved here six months ago and had constant problems, apparently the line to this community is ancient and needs replacing so our speeds are rubbish and very inconsistent download speed often crashes and our neighbours told by BT that we will have to fund a new cable ourselves, so what are we paying line rental for ? a knackered old cable shared by several houses.
  • Reviewer
    Location
    Leicestershire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Iv been with talk talk, sky and Plusnet and I got to say EE is far better! Iv been with them over a year now and iv not had one issue, it's always been fast and never drops out! I will be staying with then in the future 100%
  • Reviewer
    Location
    Nottingham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    They just like the limit your expectations until you feel this is all you deserve.
  • Reviewer
    Location
    Watford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Think we must have paid the few ‘customers’ who have provided a good review on here or they are written by their own staff or something. My experience as most others - dreadful. Switched from BT - No router turned up leaving me without any broadband for 2 weeks as they don’t have any way of sending the equipment faster than 2nd class Royal Mail - I am not joking - ee do not use any courier or even 1st class post - not even when they have royally screwed up your order - you have been warned - and if you complain the response is extremely nonchalant- oh well these things happen I think were the exact words and compensation is a £15 credit for the next bill of the service they have failed to provide. This is a true a true story I had to make special arrangements with my place of work to go into the offices which were closed increasing my risk of contracting covid because ee can’t pay for a courier
  • Reviewer
    Location
    Cardiff
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've had a dreadful experience of upgrading through EE. First the installation refused to put the line where I wanted 'due to covid' but said if I complained EE would send him back out to move the line. EE wouldn't do this and instead sent an engineer out he said the line should be moved. EE rejected this request (from the engineer they sent out!). So I enquired about the cooling off period and was told they could not return me to my old service once connected with a new line. The only option would involve being without broadband for 2 weeks which would mean loss of work for. In short I've ended up with a slower connection, the TV doesn't work properly and I have had to fork out for Hardwear to try and rectify this. Don't upgrade through EE, just go elsewhere.
  • Reviewer
    Location
    Wroughton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish service.
    EE has to provide a minimum of 3.4Mbps but sometimes, in the evenings, is less than 0.19Mbps (even 0.08 as well). They do not accept to brake the contract but want you to pay till the end of the contract. They know that speed is out of T&C's but they know as well that it will cost time and money to follow the legal procedure. (Crooks)
  • Reviewer
    Location
    Cambridge
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you want a nervous breakdown, choose EE.
    The promised service was so terrible it barely worked. So bad the mobile service, my bank was unable to send me texts. They put my number in the telephone directory, despite my ex directory request. They then refused to remove it. They took direct debits which were never set up. They offered me derisory compensation, including refund of the direct debit, which I reluctantly accepted. They then ignored my reply. Then, after emailing endlessly, they sent me an email saying it was time it was sorted out!!!! I agreed the terms again. They next day they withdrew the offer and told me to go to the ombudsman. They are a disgusting bunch, shameful and unprofessional. If you want misery, get EE because that is all you will get!!!!
  • Reviewer
    Location
    Kingston upon Thames
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    Comments
    I arranged the service but it never worked properly from the start. I had 4 engineers visit but couldn't diagnose the problem. I made 3 or 4 calls per week to their customer services since Jan. I cancelled in April and they are billing me £546.58 cancellation charges for a service that didn't work and didnt meet the contractual standards. This is woeful
  • Reviewer
    Location
    Dewsbury
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Absolutely rubbish broadband service. Keeps getting disconnected. slow downloads. Getting connected on mobile devices is a recurrent nightmare. AVOID AT ALL COSTS

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.