1,612 Customer Reviews over 41 pages
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- Location
- Tufnell park
- Reviewing
- EE
- Date
- 2015-01-11
- Comments
-
AVOID this company
Sign us up for a wrong contract (£9.95 per month not £2.5!!! + line rental). Services started just yesterday and I can not cancel contract. (They send me first bill and start services AFTER the date I can cancel contract). Quality is much worse we had with previous provider (Talk Talk)
- Location
-
- Location
- Hereford
- Reviewing
- EE
- Date
- 2017-06-02
- Comments
-
Worst internet ever, literally have been dealing with it for over 6 months now and have ha promises from engineers and ee that they can resolve the issues. They give temporary fixes which speeds the internet up for a couple of days and then boom back to square one with terrible speeds. However if you would like to have a mental breakdown i highly recommend going with EE
- Location
-
- Location
- Rochester
- Reviewing
- EE
- Date
- 2017-06-30
- Comments
-
AVOID AVOID AVOID!!
Absolute con artists. Have had broadband for 5 months now and it never works. Have had 7 engineers out all of which "lose their notes" or just do nothing in general. And then I'm "accidentally" charged nearly 400 quids worth of engineer visits that I was promised I "wouldn't be charged for". And still no broadband. And they keep saying they'll refund my monthly costs but ONLY when the fault it fixed which by this rate is never. Have never had such shocking service. Leaving asap.
- Location
-
- Location
- Knowsley
- Reviewing
- EE
- Date
- 2018-05-09
- Comments
-
Appauling broadband speed!!!!!!. Should not be described as broadband. Should be prosecuted under the trade's description act. You phone them and they don't care. I was told the speed would be very good. Last so called customer advisor described the broadband in my area as "dire". So why did they lie to me about it? Their solution is for me to upgrade to fibre.....for another price increase. They have already increased their price mid-contract. NO Chance. I did not have this problem with sky or BT. AVOID AVOID AVOID!!!!!!!!!
- Location
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- Location
- Cornwall
- Reviewing
- EE
- Date
- 2013-12-20
- Comments
-
Absolutely the worst company ever. I was promised my broadband/phone package would be up and running 4th October. 19th October got my phone line and still had to wait for broadband. I called everyday for a month trying to sort.After 1 month could not get my old telephone back then was told I should have kept my old router from at least 5 years ago as they were not going to send another.Now it constantly goes offline, slowest I have ever had. Stay well clear.
- Location
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- Location
- Wigan
- Reviewing
- EE
- Date
- 2018-07-22
- Comments
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This is digusting broadband, too slow for any useful purpose. I am sick of complaining to their idea of customer services. Reall bad broadband. cannot watch a video and basic internet functions are slowed down to a level that means they virtually do not work. Too slow to even use one device properly. Literally!!
DO NOT CONSIDER EE AS A BROADBAND PROVIDER!!! It is truely terrible!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2021-07-16
- Comments
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We were persuaded to change to EE as it would have saved us money from our previous provider for the same service. The router was tiny and the signal was absolutely terrible. They also wouldn’t let us leave our contract so we had to get a new provider to pay out our contract. I can’t stress how bad the internet was.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2017-01-04
- Comments
-
worst broadband ever! i dont feel like im in a first world country with this internet speed!!!! the connection gets lost all the time!
- Location
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- Location
- Bangor
- Reviewing
- EE
- Date
- 2018-07-26
- Comments
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If you are thinking of getting ee I would highly recommend against it. I have never had such a bad broadband in my life it's the slowest nothing will download for me. All my movies end up buffering for most of the time which pisses me off. They will cancel the contract for 180 pounds but we want to cancel on the grounds that our contract states we are to get 78mbps and we don't even get 1.2mbps. Please never use ee they are as close to scammers as PPI. Worst service. Disgusting service. There licence should be taking off them.
- Location
-
- Location
- Lincolnshire
- Reviewing
- EE
- Date
- 2016-09-01
- Comments
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Absolutely disgusted. I have made a deal on 19/05/2016 for fiber optic broadband and phone line. Phone line swapped from BT to EE on 04/06/2016. Than I was waiting for the broadband. They send an ADSL router but settings were for fiber optic. Than I spend at least two hours every day to call them. explained them about their mistake, took all the apologies possible and than they said it will take 5 working days to have a new router. Finally arrived but surprise: same ADSL router wit the same settings for Fiber Optic broadband . And of course not working on my line as the previous one. So I called them and I have cancelled everything. Few days later a direct debit from my account as payment for the broadband. I called the bang and I asked for an indemnity claim for the full amount.
- Location
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- Location
- Slough
- Reviewing
- EE
- Date
- 2018-07-15
- Comments
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The Broadband download speeds for this ISP have diminished month on month, until now I barely exceed 1.2Mps. This is outrageous! Countless times I have complained, the router has been changed, EE says it has done this and that and yet the download speed is still appalling.
There are two points to be noted here:
Firstly that the speed used to be much higher.
The second point is that with my previous ISP the download speeds....for the same line and set up....were around 24Mps.
So, either there has been a cataclysmic disaster with EE.....which means they should have repaired it OR there is a policy of constricting download speeds to existing customers. The moment this contract expires I am leaving for good.
- Location
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- Location
- Portsmouth
- Reviewing
- EE
- Date
- 2018-09-25
- Comments
-
Is the first time I ever do a review regarding to anything. I never in my life faced such a bad broaband company NEVER. Is ridicilous I have almost 5 months that I ordered to get broaband and still I have not got internet yet.
- Location
-
- Location
- Chester
- Reviewing
- EE
- Date
- 2015-01-11
- Comments
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Worst service ever and I used to be a loyal orange customs on my mobile contract before going to EE (since cancelled) If I hear that they are the "biggest and fastest network" again I'll strangle someone. Speeds less than 1mbps regularly to a landline which supports fibre is disgraceful!!!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2018-06-21
- Comments
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had the 30 pound fibre installed as I need fast and reliable internet.
since installation I have been getting pings in excess of 1000 m/s when it should be less than 10. This means high levels of lag and dropping of connection.
Speeds have averaged at 10 mb/s when I should get up to 38, and a MINIMUM level of 23.
EE try to deny any claim of bad service by quoting a speed test they do in the middle of the night that is slightly above the lower limit. Very strange.
Refused that there was an issue until I said that I can e-mail them evidence of the poor connection.
Then after the phone call with the rude customer service person, I was kicked off the internet completely. Certainly looks like a retaliation by the EE staff.
DON'T BUY EE
- Location
-
- Location
- Sheffield
- Reviewing
- EE
- Date
- 2014-12-18
- Comments
-
Terrible. Cannot work, cannot stream video, cannot reliably upload files. It's back to dial-up days for speed. £125 voucher with Amazon for switching, but I think I'm going to have to pay my way out of this one...
- Location
-
- Location
- Belper
- Reviewing
- EE
- Date
- 2015-02-19
- Comments
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I went with EE as they offered a good deal at £2.50 per month. Well you get what you pay for? I found poor customer/technical service. Spent many hours speaking to someone on a distant continent. Going through the same checks over and over again. Calls up to an hour at a time (including waiting). Low speeds down to 0.4 mb/s. Just can't wait until next week.....I am moving ISP!
- Location
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- Location
- sunderland
- Reviewing
- EE
- Date
- 2015-03-28
- Comments
-
Hi
I ordered EETV full package, in the advert it said you get a free tablet worth £100.00 if you sign up before April the 7th,and you can pay a one off line rental payment to save money, its all rubbish, they then tell you the tables is only if available,so I cancelled, as people have said, customer service leaves a lot to be desired, do not sign up with them
Dave
- Location
-
- Location
- Taunton
- Reviewing
- EE
- Date
- 2018-05-09
- Comments
-
AVOID AVOID AVOID
Absolute crap, been with EE for just over a year, struggle to get any speeds over 2mbps in the week, weekend and peak times it's under 1mbps, told over the phone we probably need a new router, makes absolutely no difference and now found out because we've received a new router we are tied into a new 12month contract. THE WORST customer service and broadband we've ever had. I'm sick to death of buffering signs, honestly don't bother
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2013-12-20
- Comments
-
The speed dropped by far than half since I joined EE ( I was with Talktalk)I was sold this package with discount because I am orange mobile customer. Now I know I made a huge mistake when I joined EE. I am very disappointed with this broadband. I never had any problem with my land line in 8 years since I am with EE this service is a nightmare. My warning is be wise and stay away from EE.
- Location
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- Location
- Bala
- Reviewing
- EE
- Date
- 2018-07-01
- Comments
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Trash broadband. Completely trash. Download speed is too slow to use. You get nowhere complaining to their service dept. Absolute complete total unbelievable trash broadband!
- Location
-
- Location
- dunfermline
- Reviewing
- EE
- Date
- 2014-12-18
- Comments
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i joined ee in september i have exprinced problems with the downloading of things takeing hours for a 366mb to downloaded i have all the wires connected phone working has anybody else had the same problem i have been on the phone to ee a few times to see if they can solve the problems keep getting the same thing from them about disconnect wires etc if they cant help me i will have to take matters futher stopping payment and seeking ciztzen advice
- Location
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- Location
- High Wycombe
- Reviewing
- EE
- Date
- 2017-08-16
- Comments
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AVOID! only went with them because my phone contract was up and i would be getting the internet cheaper but MY GOD what a mistake that was! the speed is appalling! cant get out of contract for 18 months and im gutted its diabolical, they said it would be the same speed as BT but thats rubbish. Honestly dont do it people, stay away from EE broadband
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2018-08-17
- Comments
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Bully’s. Internet is rubbish. Hit and miss. ‘Buy our upgrade and you’ll be ok’ That is straight bullying. It was fine till this upgrade started getting pushed by their lying customer service reps. Avoid avoid avoid
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2014-08-15
- Comments
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Transferred phone and BB from TalkTalk to EE. They lost my number and kept lying to me saying the number will be with me soon. After a month and calling half a dozen times, I called my bank and the redirected the direct debit payments to my account.
- Location
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- Location
- East midlands
- Reviewing
- EE
- Date
- 2014-11-26
- Comments
-
Switched from sky. Awful broadband company. Unreliable and slow broadband speed.
Will be leaving them as soon as possible.
- Location
-
- Location
- Nottingham
- Reviewing
- EE
- Date
- 2015-02-19
- Comments
-
They boast good value, that is if 'great value' includes no internet and a lack of customer service.
It took over a month of EE dragging their feet before we even had a connection. Now it just cuts out intermittently every few minutes. Worst connection I have ever had.
To make matter worse the customer service is just as poor. We have made at least 15 calls from the outset to try and get the internet working properly. We just got passed around advisor's like a baton, to then be left with no result. They say they will contact you back and then do nothing. When you finally ask to speak to a manager, there is a 'form' they need to send and then again you hear nothing!
I wish we had not gone with EE. I have to work from my Android hotspot at the moment thanks to this. Poor all round, wish I could give zero stars.
- Location
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- Location
- Doesnt matter
- Reviewing
- EE
- Date
- 2015-03-08
- Comments
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This is a must NOT buy ISP!
I had Virgin, Sky, BT, TalkTalk none had problems, and now am stuck with EE luckily am going back to Virgin as they provide best internet in UK. EE is one of the most awful providers ever, not to even mention their customer service, one of the most terrible services you could imagine. The person on the other end doesn't give a damn what you say, they ask you if you tried to turn the router on and off, they do a connection test which doesn't tell anything and lastly they will make you pay £50 for an engineer to come and visit your house to fix an internal problem with your dial-up box. If you had an internal problem you can simply fix it yourself, nothing hard just YouTube it. Apparently there is never a problem with EE it's always you, the router or the line. What a load of bollocks. Internet keeps cutting off, impossible to play video games, PING 500 :D. When I call them they say my internet connection is very stable and there is no problem. Ahh screw you EE am so happy am never gonna have to come across EE ever again.
- Location
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- Location
- warrington
- Reviewing
- EE
- Date
- 2017-01-12
- Comments
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Tried to top up online for another person, found website difficult to navigate and then once I'd put all my details in it kept crashing. Frustrating!
- Location
-
- Location
- manchester
- Reviewing
- EE
- Date
- 2014-08-16
- Comments
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This service is an absolute joke!
been with this company now for a number of years at the same time as BT.
the internet connection is rubbish, download speed crap. internet cuts out at least 5-10 times a day!
every weekend the internet cuts out and the customer service are not very helpful at all.
I would advise anyone who is looking for a new server not to use these!
utter joke of a company!
As i write this the internet has cut out twice already!
- Location
-
- Location
- Cumbria
- Reviewing
- EE
- Date
- 2014-12-18
- Comments
-
Swooped from EE to BT in July 2014. Still continued to bill me Complained in November and got refund, billed me again in December . As I had cancelled my DD to make sure no more payments were taken, they couldn't claim the money so now threatened with late payment fee... Let them try!!!
- Location
-
- Location
- Stoke on trent
- Reviewing
- EE
- Date
- 2015-11-29
- Comments
-
Changed to EE FROM BT massive regret, slow broadband and crashes , customer service is rubbish, even charged me on my EE mobile bill for ringing there customer service, I would really stay clear of these, there mobile charges area rip off also ,just changed from 3 to EE , signal is crap ,little charges on your bill rip off
- Location
-
- Location
- Glasgow
- Reviewing
- EE
- Date
- 2018-09-15
- Comments
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I was with EE for nearly a year and a half with no issues. Suddenly I got cut off as BT had 'slammed' the line. When I called EE ( my provider ) I was told that they had it in hand and would get me back online within a day. This didn't happen, phoned again to be told the same story, this happened another two times. Eventually after 2 weeks of having no broadband service provided by EE they eventually gave up and said it was embarrassing but all they could do was start the process from scratch and that it would take an engineer a further 2 weeks to come out. They were apologetic but no compensation was offered and they made no effort what so ever to resolve the situation. I was embarrassed for them.
- Location
-
- Location
- United Kingdom
- Reviewing
- EE
- Date
- 2014-10-03
- Comments
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I'm a very patient person, but EE's customer service is terrible. Received my router, confirmation letters about a week ago. Have only just received notice that, our order has been cancelled... No explanation, now we've been told we'll need to pay an additional fee to get a line installed and that it'll take another 10 WORKING days (two full weeks). We've been offered no help and no explanation. You really do pay for what you get...
- Location
-
- Location
- Kingston Upon Thames
- Reviewing
- EE
- Date
- 2013-09-21
- Comments
-
Simply terrible service. Since the broadband was purchased, over 6 weeks have passed. The line installed is still yet to be activated and the broadband box has only just been delivered. The only thing bright about EE is the name of their broadband box. I have nothing good to say about their service. The previous phone call included being put on hold for 20 minutes to attempt to register the account. This is unbelievably abysmal.
- Location
-
- Location
- Stroud
- Reviewing
- EE
- Date
- 2018-07-26
- Comments
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Having switched broadband between Sky, BT and Talktalk I had mistakenly formed the opinion that it didn't really matter who your provider was. They were all much of a muchness, just get the cheapest deal. Then I switched to EE on an 18 month contract. Big mistake! It's like a trip back in time to the good old bad old days of dial up. Was dial up this bad? Never again, all the one and no star reviews are accurate. It's truly shocking.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-12-19
- Comments
-
appalling, non existent service, my line is not active again 3rd time though they issued the initial bill, and says line active when clearly is not, over an hour waiting on the cue to speak to someone that won't be able to help again just deflect!
- Location
-
- Location
- Heswall
- Reviewing
- EE
- Date
- 2015-10-29
- Comments
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OMG. I thought I had seen it all. I had a business critical need to get this up and running and they totally messed it and then again and then again and then again. I have spend around 15 hours on the phone and had nothing but trouble. AVOID. REGULATOR PLEASE PLEASE JUST CLOSE THEM DOWN.
- Location
-
- Location
- Brightlingsea
- Reviewing
- EE
- Date
- 2015-08-22
- Comments
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Avoid at all costs! House move, informed a week prior, told new speed at new address(fibre) 38mb....only to be told 3 weeks later fibre not available.. Even though it is...bt engineer advised fttc at ourcabinet and available via bt when entering land line and address? So Ee now wanna charge £250 cancellation even though they cant provide the service.....bring it on ee...you will not see another penny from me for any service ee provide ever... And best if luck getting any fees out of me.... One brand i will avoid from now on!
- Location
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- Location
- Gourock, Inverclyde
- Reviewing
- EE
- Date
- 2016-06-18
- Comments
-
Broadband speed got one star just for being connected. Download speed of 0.90 and upload speed of 1.08. Something seriously wrong with this and not at my end. Will be looking around when my contract ends.
- Location
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- Location
- Ruthin
- Reviewing
- EE
- Date
- 2016-07-05
- Comments
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If I could give a minus star for them all I would. We have been with EE since February, the Internet signal is rubbish so we decided to go for fibre. They kept saying we would be connected time and time again and now they have finally decided, 4 months down the line, that we cannot get fibre so we are left with a signal that, at most, is 0.2. This is no good for anything.
- Location
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