1,612 Customer Reviews over 41 pages
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- Location
- Bedford
- Reviewing
- EE
- Date
- 2015-01-05
- Comments
-
I've been with my internet provider for a long time. Started out as Freeserve, then Wanadoo, then Orange. 18 years later I find myself with EE. OMG, what a shower! They turned off my land-line and broadband on New Year's Eve. Their mistake but despite repeated requests for an explanation, EE has yet to explain how it happened or apologize for causing major inconvenience. They promised to reconnect and restore within 72 hours and notify via text. However, after 72 hours, no text arrived and it was a pure accident that I discovered that we now had a new phone number! After repeated calls and six days, we finally got the broadband working. Irritatingly, it seems we may be on a new contract. A new router (yet to arrive at time of writing) must be used with new login / username and password. All very inconvenient and frustrating at a time of year when good communications are everything. After 18 years using the same email address, I am about to dump EE. New contract or not, it might be lawyer time - EE was in breach of contract by deleting my account. Words fail me!!
- Location
-
- Location
- barnstaple
- Reviewing
- EE
- Date
- 2015-01-05
- Comments
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terrible service and speed
- Location
-
- Location
- United Kingdom
- Reviewing
- EE
- Date
- 2015-01-05
- Comments
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WORST BROADBAND EVER.
Terrible, slow awful internet. Always cutting out and stopping altogether.
Patronising unhelpful technical assistants.
Wouldn't ever go back to these amateurs ever again.
Even submitting this review was a struggle on their pathetic connection.
- Location
-
- Location
- Somerset
- Reviewing
- EE
- Date
- 2015-01-03
- Comments
-
Appalling: rang them to move house and was told that all was fine. Rang again after the day broadband was due to be set up and was told that I had no account with EE (despite having used them for some time previously), eventually found out that they had messed up the transfer and that they would have to start again (broadband would now be set up on jan 2, we moved on Dec 16, I initially rang on Dec 7). Then rang today and they have no record of my last conversation and the broadband order has not been set up. So we are starting again, and apparently will now be expedited... broadband now set to arrive on Jan 6. If not I will leave as they will have to waive the cancellation fee (only possible if they have taken more than 30 days to process the order - a length of time that speaks volumes for their own confidence in their abilities to work to a deadline).
Annoying since prior to this we had no issues (hence the speed and reliability scores).
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2015-01-02
- Comments
-
The worst broadband that I have ever had. Constant problem, and they were never very keen to solve my problem. I paid today to break the contract and be free of them. If you want to have headaches in your life, get EE.
- Location
-
- Location
- Chaffcombe
- Reviewing
- EE
- Date
- 2015-01-02
- Comments
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We can only get approx .5 download and upload. It says we should be getting.2.5 on ordinary copper lines and 3.5 on high speed copper lines. Others in the village is getting 3 to 4. Can you please look into this. Thanks.
- Location
-
- Location
- norwich
- Reviewing
- EE
- Date
- 2015-01-01
- Comments
-
its a shame I have to give any stars at all. having been a mobile customer and happy with the service, I bought into home broadband, 4 weeks installation time. it worked fine for the first two weeks then speed has dropped to a max of 0.2mps when it actually works at all. after spending a total of 14 hours over the following 8 weeks on the phone switching the router on and off then holding while a line check is done. then being told they will call me back and they don't. being transferred from dept. to dept. Im amazed a company can still be in business with this kind of service. but after reading reviews from all isp's it would seem that there isn't a good internet provider. much like choosing who to vote for or which bank to use, gotta find the the one who will screw you over the least
- Location
-
- Location
- Hertfordshire
- Reviewing
- EE
- Date
- 2014-12-31
- Comments
-
This has got to be the worst internet provider ever.. It is quicker to post a letter than send an email on this pathetic excuse for an internet provider..Have been trying to cancel my contract, but they want a ridiculous amount of money.. DO NOT SIGN UP WITH THIS COMPANY.. you will regret it..
- Location
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- Location
- Bridgend
- Reviewing
- EE
- Date
- 2014-12-31
- Comments
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Signed up on 10th Dec, told earliest engineer could make it was 29th. Cancelled mobile broadband in readiness. 29th came, I waited in for engineer but no sign of one. Rang EE to see if one on way and was told that our order hadn't been put through!! Someone should have rung us, but they were too busy. It would be another 14 days before an engineer could come. Will cancel and go back to mobile broadband, I think. From reading the reviews on here, sounds like I had lucky escape. Terrible service.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-12-30
- Comments
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I should have had EE broadband installed on 12/12/2014 and here I am on 30/12/2014 without any internet connection despite over 4 hours of phone calls(including the 30min hold time to actually speak to someone) and a number of promises from EE members of staff saying that I will have internet in the next few days.
Originally I thought what a great deal at roughly £17.50 a month for broadband and weekend landline calls. But from reading other views when I do finally get broadband (on roughly Jan 6 so my account says)my connection will be poor. I think I am going to cut the cord while I still can.
I also have a mobile phone with EE as well and I've got to say the signal I receive is absolutley awful.
They advertise themselves as "No other network is bigger, faster and MORE RELIABLE", but infact the opposite is true.
Customers take some advice and pay that little extra to get BT broadband or something more reliable and avoid the disappointment of EE the network which is bigger, faster and more reliable than any other network at taking your money and wasting your time.
- Location
-
- Location
- Marlow
- Reviewing
- EE
- Date
- 2014-12-29
- Comments
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I am giving one star so that my review will register here. They deserve no star. EE are the absolute worst company I have had the misfortune to deal with. Recently transferred from another broadband and landline operator. EE could not connect my broadband and hence I have been without for over one week. I have requested a MAC code to transfer away from EE. Their customer service centre is a joke. They have mis-sold the package based on false pricing information. And now to crown it all, I have discovered that they have switched my landline number with another person's so I can not use the landline. My advice: do not go near EE for broadband and landline package.
- Location
-
- Location
- Accrington
- Reviewing
- EE
- Date
- 2014-12-28
- Comments
-
Having recently (15 days) changing to EE for broadband provider i would advise to stay away at all costs! When enquiring about product we were advised that the signal strength would be reliable a stable enough for our requirements, having 2 teenagers in house we knew that xbox live would be a big must and ipad browsing is constant. Well, unfortunately the xbox is set up approximately 7 mtrs away from the router and the poor signal strength makes it impossible to contact, if 2 ipad on at the same time they start buffering when a search is requested from the opposite pad. I've contacted technical 4 times, advised to change settings on account which made no difference, asked how many obstructions between the router and the xbox ( we live in a bungalow so only 2 walls - can't imagine what it would be like if we did have upstairs) we then got advised to go and buy a the best router available - this is surprising as theirs are meant to be the best! And they would refund us the cost if it was any better! On another occasion on to technical we got disconnected after being on line for 15mins .... Nobody bothered to contact us back! Finally my latest attempt choose a different option on automated line "if your thinking of leaving" .. Here I was told that I would have to buy out of the 12month contract. I explained my how I had stressed my concerns at the time of purchase about signal and stability - highlighting all the items that would be running at the same time and that the sales person had assured us it would be sufficient to cover our requirements. I explained all dealings I had made with technical and that with the service being provided was insufficient I felt I had good reason to beable to cancel my contract without having to pay out. I was advised that all sales persons say things to make you purchase!!! Hence why I've given 2 stars for customer service because honesty has to be given reward!
I will be checking out with the ombudsman my rights!
AVOID THE HEADACHE ! And go else where!
- Location
-
- Location
- Somerset
- Reviewing
- EE
- Date
- 2014-12-27
- Comments
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Been waiting over two weeks from promised connection date with no broadband. Cannot speak to customer support unless I call at 7am. Two hour wait at other times. Unable to tell me when I will be connected.
- Location
-
- Location
- ashton-under-lyne
- Reviewing
- EE
- Date
- 2014-12-25
- Comments
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compared to what i hear about ee broadband, i for one have had no problems, and am very happy with the broadband speed. well done e.e
- Location
-
- Location
- United Kingdom
- Reviewing
- EE
- Date
- 2014-12-24
- Comments
-
AWFUL, AWFUL, AWFUL. Do not use this company, broadband is awful connection drops out all the time. Customer services are utterly useless and just for you off with rubbish. I was even told the problem is with my laptop!!!!! When you do get a connection it is appallingly slow, worse than dial up. Plus you pay a fortune to ring them and have to wait ages to get through. Pay more and go with a company that actually cares!!
- Location
-
- Location
- Bristol
- Reviewing
- EE
- Date
- 2014-12-23
- Comments
-
An Absolute no go company. I had experienced Talk Talk before and thought it was the worst Internet company ever, until I signed up to EE. Their customer service doesn't exist and the help line I actuallys bogus! Last call lasted 1 hour and 13 minutes, no reply. After a moltitude of others before, I left the phone on the line on loudspeaker for over 2 Hours on a separate occasion, got a reply from a representative asking me what was wrong, before putting the phone down on me. Deleted my account and got debited for it anyway. The case has now been sent to the ombudsmen.
- Location
-
- Location
- south yorkshire
- Reviewing
- EE
- Date
- 2014-12-23
- Comments
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I orded ee fibre in the middle of October after a week went by I noticed my phone was working and find I had a new number ee never told me then a few more days went past then I text saying my activation date 17/12/14 by 23.59 I looked in morning and found my router to have a red light after 4 days of ringing ee I finally spoke to someone who told me my order had been cancelled he set another order up which after speaking to someone today that order cancelled aswell another order today 23/12/14 and I have reseaved a message telling me my my internet will be activated on 21/1/15 what a joke just wondering if internet will be a bad as there customer service , reliability, speed and the worse thing I hate been lied too. Also to add I say 1in 5 staff now what there on about better odds on a lottery scratch card lol &&&& look elsewhere $$$$$$
- Location
-
- Location
- Torbay
- Reviewing
- EE
- Date
- 2014-12-23
- Comments
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Not even worth one star.
EE has to be my worst experience ever as a subscriber to a broadband service. My connection fluctuates from 0.11 ?Mbs up to just under 17 Mbs. The upper speed would be great if it were consistent enough to actually use.
I believe it is over subscribed and the contention ratios are too high. EE come up with every excuse under the sun but incredibly it's NEVER there fault. I would have a degree of respect for them if they could just admit it. I was going to switch my mobiles to EE but frankly they are the last company I will use now. IF I can find a legal way out of my contract it's exactly what I will be doing. If I can't then I will default and see them in court. PLEASE save yourself AVOID , WET STRING WOULD WORK BETTER
- Location
-
- Location
- Hampshire
- Reviewing
- EE
- Date
- 2014-12-22
- Comments
-
Absolutely hopeless customer service. I'm currently waiting for 24 minutes on hold waiting for so-called Customer Service to get back to me. I've been waiting over a month for connection, and still no news. AVOID.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-12-21
- Comments
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I left Talk talk roughly 2 months ago to EE with the promise things will be better, but that was mistake, the internet is slow and disconnect it very often, the land-line is not clear, the customer service takes long to get them ,and once you contact technical department , they do their routine stuff that doesn't help that much. leaving them will make you pay 100 pounds for breaking contract. I would never recommend to anyone. Awful service.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-12-20
- Comments
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The router supplied by EE was defective. I don't know if this is a widespread problem affecting the Brightbox 1 but, in our situation, it made internet browsing completely impossible - 5 to 10 second waits for a webpage to load; latency and ping readings through the roof. The connection itself is alright: we swapped out the router for a spare we had lying around and the speed was as it should be. If we hadn't been able to do this, though, we'd have had to put up with a shockingly slow internet experience for 12 months, as the staff at EE's call centre are hopelessly bad. We tried getting them to diagnose and replace the router but they were next to useless, so in the end we binned the EE router and stuck with our own.
- Location
-
- Location
- edinburgh
- Reviewing
- EE
- Date
- 2014-12-19
- Comments
-
Please, Please, Please do yourself a favour and do not go near this company!
It's a shame that the review wont except 0 stars as a score. I had the misfortune to sign up with them after seeing a deal which looked to good to be true, it turned out the deal was for real but after 6 weeks and no broadband they should have paying me! The customer service was nothing short of appalling, call centre staff just transferring my call between departments without even telling me because they obviously didn't want to deal with my problem until I asked to cancel and then I got put to someone who was very helpful and actually agreed with me that their service was rubbish! Even though I was well over the free cancellation period the staff member waved all charges and agreed to give me a full refund, which finally raised my estimation of EE until a week later I received a bill for cancellation plus a full years line rental (which I had already paid)so instead of getting back £142 from them they were after a further £196.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-12-19
- Comments
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appalling, non existent service, my line is not active again 3rd time though they issued the initial bill, and says line active when clearly is not, over an hour waiting on the cue to speak to someone that won't be able to help again just deflect!
- Location
-
- Location
- Cumbria
- Reviewing
- EE
- Date
- 2014-12-18
- Comments
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Swooped from EE to BT in July 2014. Still continued to bill me Complained in November and got refund, billed me again in December . As I had cancelled my DD to make sure no more payments were taken, they couldn't claim the money so now threatened with late payment fee... Let them try!!!
- Location
-
- Location
- dunfermline
- Reviewing
- EE
- Date
- 2014-12-18
- Comments
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i joined ee in september i have exprinced problems with the downloading of things takeing hours for a 366mb to downloaded i have all the wires connected phone working has anybody else had the same problem i have been on the phone to ee a few times to see if they can solve the problems keep getting the same thing from them about disconnect wires etc if they cant help me i will have to take matters futher stopping payment and seeking ciztzen advice
- Location
-
- Location
- Sheffield
- Reviewing
- EE
- Date
- 2014-12-18
- Comments
-
Terrible. Cannot work, cannot stream video, cannot reliably upload files. It's back to dial-up days for speed. £125 voucher with Amazon for switching, but I think I'm going to have to pay my way out of this one...
- Location
-
- Location
- Egdware, Middlesex
- Reviewing
- EE
- Date
- 2014-12-17
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-12-17
- Comments
-
Usless company. Nobody can help me. My login says "landing page error" what a terrible welcome from a new company when logging into my account. Wish I had not switched to them.
- Location
-
- Location
- Croydon
- Reviewing
- EE
- Date
- 2014-12-16
- Comments
-
Annoyed that I HAVE to give 1 star. Their service is abysmal, they suspended my internet service due to their own error. It was like talking to a wall when speaking with them. I can not stress enough to anyone reading this, do not sign up to EE!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-12-15
- Comments
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I transferred to EE Broadband as they where promising good service and minimum speed 7mb. First they sent engineer round as they said they needed to put a new line in as they could not find any record of a line at my property. BT engineer came round and installed EE router but after he left it stopped working so along comes another engineer a week later. Then we start getting a service of about 1mb so rang and complained. EE informed me this is normal as the router need to learn my line capabilities which takes 10 days and they are unable to do any thing until this time had passed but assured me my speed would be 7 to 11mb. Ten long days passed and now had increased to 4mb so called and was informed that this is the maximum speed my line to do so I lodged a miss-selling complaint, I was informed this too would take ten day so once again I wait 11 days later still no phone call, I contacted them and was informed that they are still investigating as they had not received the phone logs but would get back to me by the end of the week. The end of the week came but still no contact from EE so I rang again this time spent over an hour on the phone and spoke to 6 different people one of which said that maybe if I'm not happy with the speed I should upgrade to fibre. I politely informed him no I just want what I was promised. I then said that they are breaking there T&C and that I wish to cancel service so they transfer me to retention team. After explaining the situation with them they informed me that I would have to pay £115 to terminate contract, can you believe this. So what ever you do DONT SIGN UP WITH EE BROADBAND
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-12-15
- Comments
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I must be very lucky after reading all the negative reviews on this website. After signing up for broadband with EE, it took them a week to send me confirmation of when my broadband will go live. Router arrived shortly after, and the internet was up and running on the day they promised it would go up on. Speed is amazing around 16mb for the standard package.
- Location
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- Location
- Bath
- Reviewing
- EE
- Date
- 2014-12-11
- Comments
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Do not under any circumstances get broadband with EE.
It has been an absolute disaster from start to finish. They have left us without any service for two months. The order has been ''cancelled' twice without my knowledge.
Customer service is hit and miss. More often than not you will get someone who has no idea what is going on, the others will make you promises the company can not keep.
Avoid please, do yourself a favour and go with anyone else.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-12-11
- Comments
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Would give ZERO star if this was possible.
I never write reviews but I felt like I needed to write one for this specific case. Back up from EE, far, very far away. Worse customer experience so far. Incompetent people, never answer phone calls regarding billing issues. Still waiting for a refund (average waiting time for phone calls is 47min).
- Location
-
- Location
- Portsmouth
- Reviewing
- EE
- Date
- 2014-12-11
- Comments
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It's the worst ever experience in my life!!!
After moved to new house broadband contract have been singed. Its the 3rd week now!!!!! There's no internet!!!!
Called customer service many times, spending literally HOURS on the phone- no result! Been promised to receive call from them, and gues what? NO CALL! The company is refusing to send technician to my house to fixe the problem!!!!!
Rubish!!!! The worst company I've ever had a deal with. WILL DEFINITELY SPREAD THE WORD AROUD for people to AVOID EE!!!!!
- Location
-
- Location
- Cheshire
- Reviewing
- EE
- Date
- 2014-12-11
- Comments
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BEWARE BEWARE BEWARE! Do not join EE home broadband the customer service is shocking, I changed from TalkTalk and wish I hadn't now. I was without broadband for 3 weeks because of EE then they kept giving me different dates that it would be installed on that date I would then be given another date. Customer service are so rude and unhelpful they also lie and just are not interested in helping. I was promised credit on my account for compensation for being left without broadband then they said that I was lying about it because the rep I spoke to didn't take any notes. I will be leaving EE as soon as I can. Please any one thinking of joining avoid at all costs!!!!!
- Location
-
- Location
- St Albans
- Reviewing
- EE
- Date
- 2014-12-08
- Comments
-
I had a near miss with this company! Beware when you sign up! You appear to be in "their area", then suddenly, when activation becomes nearer, you are out, your broadband is no more unlimited but capped at 20GB per month, plus various £ 10s here and there on top of your package. My first experience with them was in the spring this year when I went to the EE shop to buy a dongle as my phone+internet were down. There I was promptly informed of their fabulous deals on home broadband packages. As my contract with Bt is coming to an end, I went back to have more information. And I check on the net: yes, I was entitled to their broadband, not the fastest, but I know it is not very fast where I live anyway. I rang up their sale dept and I found a very nice guy who gave me an even cheaper deal. This was 2 weeks ago. But the day after I tripped over this website and alarm bells started ringing seeing all the bad reviews. I rang them up and they reassusered me they have been voted the best by Which magazine. Customer servise seemed very nice. However last tuesday I received their "welcome pack" and again I was very alarmed as I read - in the tiniest little print, at the very bottom of the letter, that what I was getting was not unlimited but capped at 2oGB; plus various other fee. Again I called and the pre-live broad.b even sent an email confirming what I was getting was totally unlimited. Thursday 4th the router turned up. And the progress of my order on line started to go backwards: there appeared to be "a slight problem" which Saturday at about midnight became "a hiccup". Sunday (yesterday) I called them first thing in the morning. well, they had a system problem. I tried again in the afternoon: I was informed that - after almost 2 weeks - they realized I wasn't living in one of their areas after all. And my unlimited internet was - in fact - limited to a 20GB monthly allowance. Then there were few other fees to be paid as well, Therefore I ordered the chap I was speaking to cancel my order immediately as I was still in my 14 days cooling off period. Just on time. Had I waited today it would have been a total disaster, I would have been stucked with these con people for the next year! However my order has been cancelled, I hope they do not take any money from my account (they said I don't owe them a penny - how generous!) What am I waiting now is to receive their silver envelope so I can get rid of their bright box.
- Location
-
- Location
- Reviewing
- EE
- Date
- 2014-12-07
- Location
-
- Location
- Cheshire
- Reviewing
- EE
- Date
- 2014-12-06
- Comments
-
If I could put zero for the above I would. My new broadband was meant to start 6 days ago. They are telling me that it will not work for a further 13 days. Here comes christmas with no broadband. I have been told conflicting reasons day after day and am fed up. I would not recommend ee to anyone!
- Location
-
- Location
- United Kingdom
- Reviewing
- EE
- Date
- 2014-12-06
- Comments
-
Just moved to Plusnet with no problems whatsoever. Broadband transferred a few days ago with phone to follow soon. Now EE have sent an email "We have closed your second line service as requested however you can continue to enjoy EE broadband as usual.Best Regards
EE Broadband Team" Erm how can I continue to enjoy their broadband when I don't have it! Very confused.
- Location
-
- Location
- Reading,UK
- Reviewing
- EE
- Date
- 2014-12-03
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
EE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and EE.