1,612 Customer Reviews over 41 pages
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- Location
- Tarporley
- Reviewing
- EE
- Date
- 2018-06-17
- Comments
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This ee broadband is very slow. Ocassionally it is impossible to log on at all. The slow speed is a real issue because it prevents me from being able to use my internet and this happen most of the time. I was promised around 55 megabites but I am only getting 1.2. That is a massive difference. I have complained so many times but it is never fixed. Basically this is fraud. I cannot recommend EE to anybody. The moment the contract expires I am off to another provider. Frankly, I will never, ever go to EE again!
- Location
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- Location
- folkestone
- Reviewing
- EE
- Date
- 2014-11-26
- Comments
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stay well clear of this provider, they didnt honour their contract renewal, they then disconnecteted my broadband, then proceeded to take money from my bank account,i spent several hours trying to contact them,each time a different advisor, who i had to explain all details over and over again, lost sales due to no internet, there customer service is absolutely attrocious, be warned STAY WELL AWAY!
- Location
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- Location
- london
- Reviewing
- EE
- Date
- 2013-09-27
- Comments
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I have used several ISPs, definitely broadband with EE is the worst one!!! being on fibre optic with them I had same physical speed as on DSL broadband- had to wait for streaming on youtube even had to refresh some of the web sites as they haven't display correctly- have downgraded to DSL- during this process they have cut me out of the Internet for week time- customer service is useless!!! provided service is horrible!!!- waiting till and of my unlucky contract and will go for other provider- avoid EE for all cost. Also- they says unlimited- is not true- you can't use P2P software during peak hours- thats mean you are limited for P2P from something like 9am till 2am so service is unlimited for 6h only!!!! even their policy says 4.30pm-1am (typical peak hours)- lies!
advertising them self as a biggest UK ISP- they should add: biggest and worst....
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2018-07-31
- Comments
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I am speechless that, living near to the centre of the Capital City of the U.K, I cannot receive a quality download speed from this British Internet EE Company! It is disgraceful.....as indeed is its misnomer of a customer services department. I have speeds so slow that streaming is impossible, emails with attachments will not download or upload, graphic heavy sites take an age to download and it is all but impossible to run more than one device off of the router. Utterly Disgraceful.
- Location
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- Location
- Southampton
- Reviewing
- EE
- Date
- 2018-05-29
- Comments
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No one can understand how awful EE Broadband is until they try it!!! It is the worst broadband in the country. They know it and just do not care. We were sold this package with a tissue of lies. Did not have this problem with SKY so we know that EE is lying when they use the "it's the line" routine. They promised to exceed the line speed that we had with SKY. We are not getting a tenth of that speed. What we were promised is nothing like the garbage that we have. We have complained over a dozen times now but nothing. They are not to be trusted. We will let this contract run out and go elsewhere. Honest advice is keep as far away from EE broadband as you can!!
- Location
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- Location
- Oxford
- Reviewing
- EE
- Date
- 2014-02-18
- Comments
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It's the worst possible mistake to switch to EE broadband. Bad customer service and horrible stability (my house is just 5 meters away from the exchange). Used Sky before, no problem at all.
STAY AWAY from EE broadband!
- Location
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- Location
- Dunstable
- Reviewing
- EE
- Date
- 2018-07-18
- Comments
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Total garbage broadband with the slowest download speeds in existence. With a No Hope technical team that adds to the misery. Total garbage company....JUST AVOID AVOID AVOID!!!!!
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2014-06-30
- Comments
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it is total rubbish, i made the mistake of switching to EE from BT, biggest mistake ever, i went from 37mb download speed and 12mb upload speed to 1.3mb upload speed and 0.78mb!! speed, it is total rubbish, i shouldn't be surprised though they are just as bad with their mobile networking switching back to BT ASAP
- Location
-
- Location
- Deal
- Reviewing
- EE
- Date
- 2016-04-05
- Comments
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I can't see videos. My average broadband speed with EE is under 1 MB, sometimes only half that. I spent most of my career in IT, and have therefore tried everything to improve my speeds, to no avail. I am seriously thinking of moving to another supplier.
- Location
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- Location
- croft
- Reviewing
- EE
- Date
- 2020-07-24
- Comments
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So slow and constant buffering. Have to constantly reset the box to get wifi to work. Ignored by customer service
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2013-10-04
- Comments
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I signed up for EE homebroadband on the 6th of September (promised to reveive it within 10 days, I received the router on the 28th of September. A few days later yet another of the same router arrived. I believe the speed is the worst that I have come across. It is a joke. EE in affinity with Orange are yet again tricking people on signing for contracts that deliver pure rubbish. EE is a new package around something very bad and totally shambolic Orange company and customer service. Why do you think they totally changed name? Because Orange lost all market confidence. It is a shame that there is no protection for consumers to get quality services.
- Location
-
- Location
- edinburgh
- Reviewing
- EE
- Date
- 2014-12-19
- Comments
-
Please, Please, Please do yourself a favour and do not go near this company!
It's a shame that the review wont except 0 stars as a score. I had the misfortune to sign up with them after seeing a deal which looked to good to be true, it turned out the deal was for real but after 6 weeks and no broadband they should have paying me! The customer service was nothing short of appalling, call centre staff just transferring my call between departments without even telling me because they obviously didn't want to deal with my problem until I asked to cancel and then I got put to someone who was very helpful and actually agreed with me that their service was rubbish! Even though I was well over the free cancellation period the staff member waved all charges and agreed to give me a full refund, which finally raised my estimation of EE until a week later I received a bill for cancellation plus a full years line rental (which I had already paid)so instead of getting back £142 from them they were after a further £196.
- Location
-
- Location
- Carharrack
- Reviewing
- EE
- Date
- 2015-08-22
- Comments
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Subscribed ages ago to EE Fibre Broadband, not even connecting a3 2 MBPS line supposed to be capable of 30 times that! Twice been in touch with EE technical, twice been on the same run around, have tried different things, no faster!!!! I'm paying for a service I've not been getting!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2019-01-31
- Comments
-
Wel’ EE broadband is one of the worst service provider in uk so far everyone knows.
I been with them nearly 3 years as I had no choice but at the end I did terminate the contract without pay as I stopped direct debit .
i don’t care what action they will take as EE didn’t care about my service.
Usually EE customer service are very poor.
Finally ,I do request everyone not to take EE.
- Location
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- Location
- Stafford
- Reviewing
- EE
- Date
- 2015-11-13
- Comments
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EE WIFI reminds me of old Dial up connection. Extremely slow, unreliable often can be waiting for web pages like Google to load not uncommon for wifi to lose its connection and need reconnect few times an hour.
- Location
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- Location
- South Yorkshire
- Reviewing
- EE
- Date
- 2017-09-09
- Comments
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Switched to EE from BT. Although I was happy with BT, it is very expensive. What a mistake! from literally the very moment we switched it all started to go pear shaped. I like to stream films but had to cancel now tv and net flix as it never worked so wasn't worth paying for. Every time I phoned nothing was done. I'd say it was usable 20% of the time. The only thing that was different from bt was the hub of which we had 3 from EE. For the las 3 months of my plan I didn't have to pay as I was so appalled by then and annoyed as I was paying for something I wasn't getting that I told them I'd cancel the direct debit anyway and wouldn't pay another penny. After all if this was electricity or gas I'd be sat in the dark freezing. Switched back to BT and from the moment of switching everything started to work ok again. Moral of the story- you get what you pay for.
- Location
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- Location
- Telford
- Reviewing
- EE
- Date
- 2013-10-05
- Comments
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Joined EE approx one week ago. Was informed change would be seamless!!!!
What a joke. No one informed me of the date of change but I mistakenly assumed the router would arrive before I was disconnected from my previous provider. Not the case. Service abysmal. Server down. Phoned yesterday,told if not working in 2 hours phone again. 24 hrs later,phoned again,told if not working in 2 hrs ,phone again. Am returning to my previous provider.
Do not join this excuse for a provider.
- Location
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- Location
- Hove
- Reviewing
- EE
- Date
- 2013-11-15
- Comments
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I would never never use EE agin. Initially I was given a price and a date for the installation and it did not happen. I was charged more and the engineer did not come. I had an email welcoming me and giving another date. The engineer did not come. Thus meaning I had now waited in, taking time off work twice. I went into my local EE store and a member of staff rang EE and they gave another date. The engineer did not come. After approx 2 months the engineer did come and since then I have had terrible broadband and telephone line. I phoned and complained and the person went through some checks saying she had changed the settings. If I have lots of work to do I pay and go out to an inter net cafe. On Sunday I had business documents to do and was up until 1am as it is so slow. The week since has been the same. Tonight I phoned EE, I have been cut off 3 times- after listening to their recorded message saying to go to their website , if this was possible to use the Internet to look at the website- difficult when you are ringing about a non Internet connection, which everyone who presses that series of buttons is. I finally, at my 4 th attempt got answered by a non English speaking person who then did not respond when I gave my number, even though I could hear background talking of the call centre. Then I got cut off. If you want a terrible Internet connection nod no ability to stream, plus non existent customer service, broken promises and over charging- this is ideal for you. My telephone line is also poor, it cuts people off and is often so feint I cannot hear the person who I am calling. Do yourself a favour and steer clear of EE.
- Location
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- Location
- Pontpridd
- Reviewing
- EE
- Date
- 2015-02-02
- Comments
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Worst broadband ever, worst customer service. worst speed worst company
- Location
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- Location
- Milton Keynes
- Reviewing
- EE
- Date
- 2015-03-29
- Comments
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EE offer a terrible customer service. I have been having intermittent issues with my broadband speed for weeks, have spent hours on the phone asking them to fix it, and every time get passed over to someone who makes a small change, does nothing to help, then puts me around the same cycle again. It'll work for a little while ... then break again.
When I told them I wanted to leave as I was not getting a good service I was told that I would have to pay a £70 fee to leave my contract early, despite my intent to leave being because of their terrible service. Not at all impressed and would never buy from them again.
- Location
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- Location
- leeds
- Reviewing
- EE
- Date
- 2015-10-29
- Comments
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EE disconnected us from SKY two days before connecting us to their own network!! Phoned customer service who didnt see that as a problem! Wasted over 30 mins on the phone.
Were connected now but the speeds are so slow, basic web browsing times out.
No phone back from EE to explain or apologize.
Customer services seemed to think it was normal & not an issue to leave people offline for days.
- Location
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- Location
- Reading
- Reviewing
- EE
- Date
- 2022-01-06
- Comments
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DON'T DO IT - dont be tempted. EE are the worst provider ever and have terrible customer services. you cannot contact them unless you also have a mobile with them. Staff are rude and don't do anything they promise. still spamming me with texts after 18 months despite me asking to opt out through various channels. please chose someone else, litterally anyone else.
- Location
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- Location
- Birmingham
- Reviewing
- EE
- Date
- 2014-04-29
- Comments
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This is the worst broadband ever! I stupidly agreed to sign up when I went to get my orange mobile contract upgraded and the sales agent convinced me that if I took out home broadband I would be saving a lot of money. How wrong! The agent said the internet was exactly the same speed wise as talk talk but this was completely untrue. The internet is painfully slow all the time and watching even a short youtube clip is virtually impossible. To top it all off, it's costing costing over a fiver a month more than he said it would and they are refusing to pay the cancellation fee from our old providers which the agent clearly said they would pay! My mobile service is also shocking with the network down on a regular basis. Of course I have tried complaining but every time I call I get put on hold until I give up after about 20 minutes or I get through to someone half way across the world who really doesn't understand what I'm saying. Be warned - STAY AWAY FROM EE!
- Location
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- Location
- Bristol
- Reviewing
- EE
- Date
- 2014-08-18
- Comments
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Utterly shocking service. For well over a month now I've been getting broadband at the painful stagger rather than a healthy trot, and I've had to endure the horrors of EE's dire customer service four times. Every time I call I get a chippy, patronising voice on the phone who repeats the same excuses as the previous one, and then tells me that they will call me back. They never do. I experienced faster, more reliable internet on my dial-up modem ten years ago. Whenever I call up their "helpdesk" and hear the little voiceover saying how EE is the UK's "fastest, most reliable network" I have to restrain the urge to laugh bitterly. I'm heartily sick of having to deal with these chumps, and I'll be ditching them as soon as I've identified an alternate provider.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2016-10-15
- Comments
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Just don't.
Day One 13Mbs
Day Two 11mbs
Day Three to Five 8Mbs
Day five onwards 1Mbs
Just don't. Their CS is rubbish, speeds are horrible. Only good this is their modem has real good distance.
- Location
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- Location
- Liverpool
- Reviewing
- EE
- Date
- 2014-10-05
- Comments
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Absolutely the worst service I've ever encountered from any company I've dealt with. Broadband connection regularly disconnects and have had some of the lowest speeds since they took over as my ISP
Shockingly rude call centre in Asia defending their disgraceful level of service.
Wanted to cancel but told I would have to pay a cancellation fee despite their terrible service.
- Location
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- Location
- Harrogate, a North Yorkshire
- Reviewing
- EE
- Date
- 2016-08-12
- Comments
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I would like to say how disappointed I am with EE.
I have reported faults several times and kept getting fobbed off. On my third call an engineer was booked. I received a text confirmation almost immediately. I was not surprised no one turned up.
You sent me a text survey in which I slated your help desk. You did not respond to it.
As a result I have switched providers.
True to form you have not been in touch once since, you have even cancelled my broadband 3 days before the new one starts!
Rest assured my grievances will be posted on any public media site I can find and will be advising as many people as possible to stay clear of EE.
- Location
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- Location
- Glasgow
- Reviewing
- EE
- Date
- 2017-01-20
- Comments
-
Moved from sky, they sent an engineer to connect a new line which I didn't need. They changed my phone number, even after I requested to keep the old one. They took 5 weeeks to send me e router, after lying to me that it had been delivered to the wrong address and then that the second attempt had been returned. The manager dealing with my case said she would stay on it and update me every few days until the resolution, she called me back twice then I never heard from her again. My speed was 6.5-7 Mbps for 3 months then dropped to 0.3-0.5 Mbps and when I enquirer they said the line showed 8.5 Mbps although the BT Speed test only showed 2.3 Mbps. I have ego monitor the signal and use an Ethernet cable to try to boost the speed....... I Want Wifi You Numbskull! oh almost forgot they promised me 3 refunds and gave me the wrong amount ( roughly 33% of what was agreed) I am contacting The ombudsman to assess my case for an early cancellation of this deplorable excuse for a service...... I highly Recommend You Avoid This Company For Your Lack Of Broadband!!!
Worse than my old dial up service from 17 years ago......
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2017-04-20
- Comments
-
Absolutely terrible, if you ever think about getting this broadband... think again. The first day I got 38Mb/s which was exactly what I was meant to get which was fantastic! the next day it dropped to 17Mb/s and since then has been fluctuating between 22Mb/s and 3Mb/s and 90% of the time I get under 10Mb/s which isn't good when I play video games and trying to download new games. This internet always drops out at random times and is very unreliable I hope i'm able to get out of this terrible contract and move to a different one.
- Location
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- Location
- Essex
- Reviewing
- EE
- Date
- 2015-02-02
- Comments
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I want to give zero stars! I support every other terrible review here. Please don't risk having anything to do with this company. I have never had cause to complain to a company before. I am now at Ofcom stage. I've been paying for a service that I don't get, the broadband freezes, drops and slows to a standstill continually. And no-one will deal with my complaint. If you want 'scripted' conversations with humans who appear to robots, then this is for you. I'm voting with my feet. I am waiting for my MAC code and I'm out of here. I'm also ending my Orange phone contract (after 11 years) in disgust.
- Location
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- Location
- LONDON
- Reviewing
- EE
- Date
- 2016-06-29
- Comments
-
It has been so bad that I would never recomend anyone this company:
First: after waiting for 3 weeks, They put wring our adress in their database and the router and the enginner never came.
Second: after their mistake, we had to wait, AGAIN, more than 2 weeks for the next appointment. One day before the engineer was supposed to come, the router had not come yet, in fact, the router has never come.
Third: obviously, one day before the enginner was supposed to come I cancelled everything, and which is my surprise when I discover that the day after cancelling it They have charged me the hole month. Un believable.
Very very bad company.
- Location
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- Location
- newcastle
- Reviewing
- EE
- Date
- 2015-03-09
- Comments
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The worst company I have ever dealt with, lie after lie from there so called customer service representatives.I have mobile phones through this company and as soon as I am able they will go the distance too.stay clear of these thieves!!!!
- Location
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- Location
- Liverpool
- Reviewing
- EE
- Date
- 2016-01-29
- Comments
-
In Mid December after changing my mobile phone contract I was persuaded to sign up to EE Broadband and Home Phone. It was arranged that the EE Broadband and Home phone line to go live 4th January and that my router would get to me within 10 days (around late December). I was told an engineer would visit the property between 1pm - 6pm. I took the afternoon off work to wait in. No one came. I rang up customer service who advised that this had been done without having to enter my home and that everything was in working order. I had wasted 1/2 day holiday. Whilst on the phone I also advised that I was still waiting for my router to arrive. I was told another one would be sent out straight away and would take around 3 working days to arrive.
After a few days I was still without router so on the 7th Jan rang up again. This time the lady I spoke to advised me that no router had been sent out as the order for it had not been completed. I was extremely annoyed to say the least but I was reassured that this time it would definitely be sent out and with me within 3-4 working days.
7 days later still no sign of the router so I rang up AGAIN on the 15th. This time I spoke to a gentleman who advised me that the reason my first two routers had not been delivered was because my broadband was not live?!!!! Apparently my order had been cancelled?? No reasons why and the two previous calls to customer services on the 5th and 7th had not spotted even spotted the issue! I was now advised I would have to wait till the 25th Jan before I would be connected. I was thankful though that at last I had spoken to someone helpful. He advised that he would put a third order on for a router as 3 turning up would be better than none at this point, and I could send back the others. He advised I would receive my router(s) within 3 days of going live.
I had a message on Monday the 25th confirming I was live, finally things were looking up! Then it got to Thursday 28th and still no sign of any of the routers. Livid I rang up for a fourth time asking for an update and got a half arsed story about it being delivered and signed for at my address on the 20th Jan (I thought these routers are postbox friendly so just get posted through the letter box anyway??). I was at work all day anyway so couldn't have signed for anything!!! When asked if they could retrieve a proof of delivery from the courier it was as if I was speaking alien! I also question why this would have been delivered on the 20th when my broadband only went live on the 25th??? I think your staff may be spinning me a pathetic lie there!! So the lady I spoke to last night has ordered yet another router for me ( 4th time lucky?) and I have had a dispatch confirmation text (which I haven't had previously). I await its arrival with anticipation.
I am absolutely incensed by the whole experience, from the incompetence of your call centre staff, to your complete and utter lack of customer commitment. Not one person other the gentleman I spoke to on the 15th was at all bothered about my situation. I am afraid to say I would not recommend EE broadband to anyone! I have been without internet for a month having ordered in back in December, this is a disgrace. I often work from home and I am currently study for exams which I have not been able to do. I also pay fees to the likes of Netflix and Xbox live none of which I have been able to use. I am happy to post this story to your Facebook page or go to the press if we do not reach an agreed compensation.
**This is the message I have sent them!!**
- Location
-
- Location
- Monmouth
- Reviewing
- EE
- Date
- 2022-03-03
- Comments
-
EE keep pushing up their prices and once you in their contact, they refuse to look at better deal. Their broadband is £13 more than most
- Location
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- Location
- Wirral
- Reviewing
- EE
- Date
- 2016-10-27
- Comments
-
If i could give zero I so bloody will. it was as though i had no internet! complete waste of money. Stay away. INVEST in a good broadband like BT. Sooo crap! i couldnt go on any websites, youtube or ise social media.
- Location
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- Location
- Tunbridge Wells
- Reviewing
- EE
- Date
- 2013-10-19
- Comments
-
Been an Orange mobile customer for years and sold the ee home broadband package recently as part of a "combine and save" deal when I upgraded a mobile. The service is SHOCKING! Broadband service is very unreliable. On and off all the time due to maintenance issues. The landline doesn't have a call divert facility which is a real pain for us. Customer service is awful. They promised to look into the contract then dropped the whole case because the call got cut off, and they never got back to me. The deal also promised BT wifi anywhere - this doesn't work either. So all in all not a good thing to say. VERY disappointed - expected more.
- Location
-
- Location
- Reviewing
- EE
- Date
- 2014-10-06
- Comments
-
I am ashamed to give this company even 1 star. Customer Service is terrible. They are all indian or polish, internet is the worst I have ever witnessed. I like to play games and it's just impossible to play games. I had to call them up 3 times with in just 3 weeks of being with them. the internet shouldnt have the privilege of being called internet. It's absolutely absurd, I am ashamed to tell people I'm with EE because it's just a mess of a company. I cannot believe they have the cheek to call themselves best internet in UK ! >DON'T GO WITH THEM<
- Location
-
- Location
- Wiltshire
- Reviewing
- EE
- Date
- 2016-09-28
- Comments
-
BE WARNED A WASTE OF TIME AND MONEY! AVOID EE. Finally come to an end of a 12 month contract with EE and it has been the worst home broadband company I have had the misfortune of dealing with. Unable to use any device at anytime for the past 12 months and have spent hours/days going through the same test procedures with Indian call centre who on over a dozen occasions was promised call backs that never happened. I finally spoke to a UK call centre who couldn't have cared less. Thankfully I have unlimited tethering with Three mobile so I could work from home on a faster 3G signal than the broadband I was paying for. I was was with a company called Primus before with no problems. Poor beyond belief and unable to exit my contract unless I paid in full for the remaining term! AVOID
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2021-03-31
- Comments
-
Worst internet ever, very slow keep disconnecting, completely rubbish
- Location
-
- Location
- Redditch
- Reviewing
- EE
- Date
- 2014-02-20
- Comments
-
Completely appalling - DO NOT SIGN UP FOR THEIR SERVICES
We signed up for the EE Broadband in November 2012, and have NEVER had the service. For the first couple of months customer services kept telling us it was due to a 'tag on the line'. I couldn't get a decent explanation of what this actually was, but kept being assured that it would be sorted in "the next few days". Every time we rang we were on hold for at least 15 minutes before anyone answered, even at 10 o'clock at night. Eventually I spoke to someone in the technical team, who was very apologetic and gave us Feb and March free (as we had been charged for December and January but obviously had not received any service). We were told that the broadband would be working within 7 days. It never happened. Several times we rang to try and sort but after 10 minutes on hold each time we got too frustrated and gave up. We did have a courtesy call at one point, where my partner expressed his frustration at never having had any sort of service - we were told the tag had been taken off and the service should now be working, they would call us back tomorrow after looking into it. Obviously this never happened.
In the end we decided to just let the contract run out (rather than paying cancellation fees and banging our heads against brick walls trying to speak to someone in the evening). However, after our 12 months was up and we thought we were free, we received an email from them a month or so later notifying us of changes to our service - they had re-signed us up!!!!!
Today my partner cancelled all payments to them and spoke to someone in customer services who told him we would have to pay cancellation fees..!
An absolutely awful experience from start to finish, it's a shame I couldn't select 0 stars on this review instead of 1.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
EE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and EE.