1,612 Customer Reviews over 41 pages
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- Location
- London
- Reviewing
- EE
- Date
- 2014-01-19
- Comments
-
EE is the worst broadband i have ever had i only get 876 kbs its disgraceful. Its crap, end of.
- Location
-
- Location
- manchester
- Reviewing
- EE
- Date
- 2015-03-11
- Comments
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First I had trouble with the bright box being delivered and I even paid a bill for nothing and now the internet wasn't activated on the activation day like PROMISED... Clearly from reading these reviews EE need to sort out their customer service.
- Location
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- Location
- Leicester
- Reviewing
- EE
- Date
- 2015-09-13
- Comments
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Placed an order with the company as I am with them for a mobile contract. After three days annual leave waiting for a BT engineer still no broadband. Six weeks in and tired of being without service I cancelled and was told to collect my deposit from the shop. The shop manager looked like I just asked him for a loan. So no deposit and no service I decided to go with Sky expecting to get the same BT situation but was I wrong. They had it installed and working within two weeks. I got tired of all the progress text messages but hey! Go to Sky or Virgin! These guys are armatures! Will never waste my time time dealing EE again. And guess where U will get my next mobile contract from? Yes, not EE!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2022-02-06
- Comments
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The internet never works! Terrible!! Not worth a single penny.
- Location
-
- Location
- Atherstone
- Reviewing
- EE
- Date
- 2018-07-02
- Comments
-
Dreadful dreadful broadband. So so slow. Absolutely dreadful. Do not go near EE broadband.....EVER!
- Location
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- Location
- Hampshire
- Reviewing
- EE
- Date
- 2014-12-22
- Comments
-
Absolutely hopeless customer service. I'm currently waiting for 24 minutes on hold waiting for so-called Customer Service to get back to me. I've been waiting over a month for connection, and still no news. AVOID.
- Location
-
- Location
- Glasgow
- Reviewing
- EE
- Date
- 2015-02-23
- Comments
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Moved from Sky to EE. Regret it so much, Spend hours on hold to try shocking service promised call backs none received. AVOID AT ALL COSTS
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2016-02-07
- Comments
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SHOCKING! First of all when we fitted the box the internet signal was very poor, would rarely connect and if it did it was painfully slow. Spent HOURS on the phone to numerous ''support'" team members. Who promised ring back yet never did. Finally sent somebody out to have a look, the Internet worked for a few days and then stopped again. Definitely cancelling as I have wasted hours on the phone, rescheduling my work day as they cannot specify what time somebody can come out to have a look they only give a 24 hour window - very helpful!! On the phone now to cancel. DO NOT go with EE broadband
- Location
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- Location
- Wells
- Reviewing
- EE
- Date
- 2019-11-22
- Comments
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leased line, no control over service and have to ask BT nicely if they can resolve the problem - cheaper but ***** unless you are on a budget and do not want streaming, internet, wifi or any service
- Location
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- Location
- Leeds
- Reviewing
- EE
- Date
- 2016-02-15
- Comments
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Absolutely useless broadband slow like dial up service. I wish I hadn't joined this company
- Location
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- Location
- london
- Reviewing
- EE
- Date
- 2017-03-29
- Comments
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EE are the worse in internet service. AVOID AT ALL COSTS
- Location
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- Location
- Cumbria
- Reviewing
- EE
- Date
- 2017-07-30
- Comments
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This company is RUBBISH!
Was called before end of previous contract, offering decent sounding upgrade from bb to fibre
The seamless switch took 2 weeks, leaving me with no service. BT engineer was called out and fixed the issue externally. Imagine my surprise when ee took £195 from my bank account for the call out!!!
Service was sold as guaranteed 38mb, never achieve more than 20. When i questioned this with ee, they told me it is only 38 when you're using a cable connection, not wifi - funny how they forgot to mention that when they were selling me the product
Would definitely not renew with them, but am now stuck in a contract :-(
- Location
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- Location
- Burnley
- Reviewing
- EE
- Date
- 2014-08-23
- Comments
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EE is disgusting! Iv been with them last 6 months. I moved house 4 months ago, I have not had home broadband for these 4 months! I have not been compensated! Iv been booked an engineer for the 4. time. To release this contract I would have to pay £270!!!! Lovely!
- Location
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- Location
- Worksop
- Reviewing
- EE
- Date
- 2018-10-18
- Comments
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Absolutely pathetic Broadband.
Absolutely pathetic downloadspeeds. Absolutely pathetic ability to even log on a lot of the time. Absolutely pathetic ability to stream, use more than one device or game. Just rubbish. Absolutely pathetic customer service. EE Broadband is just Absolutely pathetic
- Location
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- Location
- Northumberland
- Reviewing
- EE
- Date
- 2015-08-24
- Comments
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Total waste of time
I've wasted 7 months with them
There broadband is the worst out there do not touch them with a barge pole
I'm glad to be shot of them
- Location
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- Location
- Manchester
- Reviewing
- EE
- Date
- 2013-12-05
- Comments
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Would not recommend going with EE took package out in April, paying for 12-14mbs currently receiving 0.78mbs. Phoned up countless times, to which every time I phoned they gave me a 'free month' of non working internet. Problems have never been resolved. One call centre employee told me 'I don't understand your problem you are receiving free internet' wether it be free or not I am not receiving a service, I refused to pay, as I am not receiving the service I took out, I have been told there is a break in my line, a BT technician came out, I watched him eat his lunch outside my apartment block- he was sat there for 1hr 20mins then drove off. Supposedly I am due compensation from EE which I am still to receive. When I do phone to try and resolve my broke internet they have me jumping through hoops going onto various websites and are not willing to do anything them selves, when I complained about phoning the 0845 number the rude under qualified employee laughed and said he would reimburse me my £3.45 for being on the phone for 1hr9mins. Overall dissatisfied and majorly regret going with EE, 6months since joining- still no internet, therefore causing me to fall very behind with a £2500 course I am currently doing. Was also told today that I am only likely to receive between 2-4mbs when this is not what I paid for. As they are not following their part of the 'contract' I'm sure there is a way to egg out of the contract without paying them a further £35 cancelation fee. To say I am disappointed is an understatement!
- Location
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- Location
- Leeds
- Reviewing
- EE
- Date
- 2014-08-23
- Comments
-
Absolutely useless company, broadband was slow when it was working, and then for no reason at all the connection got cut off and we were told it would be at least three weeks until we would be reconnected, despite it being entirely EE's fault we had been cut off. Avoid this company, not worth wasting your time with them
- Location
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- Location
- Glasgow
- Reviewing
- EE
- Date
- 2014-11-29
- Comments
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EE is even not eligible for 1 star. EE took over orange and destroyed the whole image of orange in my eyes. I am with orange from last 7 years. I moved home and waited for 30 days still not broadband, they booked the engineer and gave me the appointment, no engineer on the appointment day, nobody contacted me. I contacted back to EE, they advised their experts working on it and will contact me in 48 hours, No response after 3 days. I phoned them again another advisor said it will take 10 working days for experts to resolve, After 10 days no response. I phoned back after spending 30 minutes over the phone they advised a manager will phone me back within 48 hours. No manager call after 3 days wait. Now they gave me another engineer appointment after 3 weeks. 49 days wait for a home move. Now opinion is yours, please don't ever join EE. Thanks
- Location
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- Location
- Nottingham
- Reviewing
- EE
- Date
- 2016-08-22
- Comments
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ee are a absolute joke, intermittent broadband since joining them in July 2016, appointment arranged for an engineer To call and fault find ... no engineer
Another appointment made .... Still no engineer. Time wasters.
Service is unacceptable me customer service doesn't exist
- Location
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- Location
- Derbyshire
- Reviewing
- EE
- Date
- 2015-02-23
- Comments
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Fibre Slowband. I was persuaded to 'upgrade' from my quite reliable copper line broadband to EE 37Mbps fibre broadband, What a complete farce it turned out to be. Fine in the day but at busy times the speed drops to as low as 5Mbps! Streaming video content is impossible. The so called customer service is terrible. The off shore tech support team are pathetic. You spend hours trying to get help and it amounts to nothing. Some are rude, most are uninterested. Others put you on hold never to come back to you. I've been told on more than one occasion there is a system fault, try again tomorrow. Utter rubbish. The problem is contention ratio, either that or a deliberate traffic throttling policy. I'm not sure if any other provider is any better but I can say avoid EE at all cost if you want to retain your sanity.
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2015-09-28
- Comments
-
Worst customer service I've ever had to deal with. Since I joined my internet is nearly non-existent with no phone-line and internet for a whole 3 weeks with not a penny compensation and if that wasn't enough they keep on charging me for calls to Timeline that I don't make.
Avoid at all costs !!!
- Location
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- Location
- Barrow in furness
- Reviewing
- EE
- Date
- 2015-11-15
- Comments
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I started out with ee with standard broadband which was great. Then I decided to get fibre and it was the worst decision the speed on average was slower and it constantly was offline for one reason or another. Customer service shocking and I strongly recommend using someone else
- Location
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- Location
- West cornforth
- Reviewing
- EE
- Date
- 2016-11-09
- Comments
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Have had speed problems for months which they have done nothing to improve,I have paid for a service which I do not get therefore I am reporting the matter to the regulator as should everyone else with the same trouble.
- Location
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- Location
- Manchester
- Reviewing
- EE
- Date
- 2017-02-13
- Comments
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I was lied to by sales saying that my brother on T mobile could easily migrate over to a bundle package if we take it out with EE. They can't do it, and I didn't find out until after the 14 day returns window. Also I cancelled one of the lines on my bundle and they still took the money out!
Shocked at how poor their service is.
- Location
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- Location
- Stoke on trent
- Reviewing
- EE
- Date
- 2018-01-27
- Comments
-
Absolutely rubbish!!! Paying for a broadband that won’t stay on. Rang to inform them on my day off and they had me on the phone over an hour messing with everything on the box and downloading apps in my phone. I have to pay for this rubbish service and do all the messing about!!! Got 2 phones with these aswel and this is the loyalty! Send a email to complain and got no reply
- Location
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- Location
- Ilford
- Reviewing
- EE
- Date
- 2014-03-15
- Comments
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In a simple language I should say they are worst . As my wife had ee mobile contract we opted for it. I have applied online for ee broadband on 22nd feb 2014 as I have given notice to sky I got the router delivered advising me that their service will be starting for 11th march I had an email come through saying my broadband will be up and running from 11th with user name and password. On 11 th there was no broadband I called customer service who are offshore and they they had a problem and will be rectified in 24 hrs. Next day same problem again I called them they said they are escalating to high level which will be sorted in 24 hrs. Nothing happened I called them next day they kept repeating the same and at times disconnecting after seeing my no being displayed. It continued till 15 the march nothing was resolved and I didn't had broadband so I have to cancel it.
Worst experience. Never would recommend to any of my friends . Very poor customer service but to my surprise cancellations team was good
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-07-06
- Comments
-
Unfortunately, I can't give negative scores for anything, but if I could, it would be negative infinity for every rating. Calling the service EE provides "broadband" is a joke, as it hardly qualifies as any internet connection at all, let alone a high-speed or high-bandwidth one. I received faster, more reliable downloads on my old 14.4kbs modem, even when it wasn't plugged in. Perhaps shovelling this garbage into their customers faces is some brain-dead scheme by EE execs to encourage take-up of their fibre package, but in reality all it does is make people curse their name and write reviews like this. Great work, you modern-day Einsteins.
If you're reading this, and you work for EE, why do you continue to work for such a company? Do you hate yourself? Do you hate everyone else? You are literally contributing to the general misery of humanity, and not even in an interesting or devious way, just in a lame and pathetic way, by wasting hours and days of your life working for a terrible company. Have a shred of self respect and resign. Even if you end up begging for change on the streets, you'll still be contributing more to society.
In conclusion, some things more pleasant than using EE broadband: Getting your face vigorously massaged with a cheese grater, eating and excreting an entire beachful of sand, exploring an electricity substation using only your tongue, punching a wall made of razor blades, drinking a bathtub of dog saliva, having bleach poured into your eyes, swallowing a live cat, etc.
- Location
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- Location
- Blackburn
- Reviewing
- EE
- Date
- 2015-09-28
- Comments
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Connected to EE for 23 days now and broadband speed is still sooo slow. Get through two stabilisations, tej days for each, talk with customer service for hours, they hold and pass my call to each other. Wanted to switch to TalkTalk but EE didn't alliw to. Wish they will loose all they costumers
- Location
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- Location
- West London
- Reviewing
- EE
- Date
- 2014-04-23
- Comments
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I signed up to EE fibre broadband and anytime calls as an existing mobile customer on 22nd March 2014 to be informed that the switch would be seamless..... still on 23rd April I have no broadband! No updates, poor communication, no explanation... I am lost for words at the appalling service and cannot believe that companies believe that they can sustain this sub-standard service for the long term without penalty. I wish someone would look into this company...... AVOID! I have, needless to say cancelled my order with the pre-activation team!!
- Location
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- Location
- kent
- Reviewing
- EE
- Date
- 2015-01-15
- Comments
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where do i start! absolutely the worst broadband and customer service i have ever received in my life,the so called technical support is based in india and you cant hear a word they say and they have no technical knowledge whatosever all they know how to to do is keep you on hold and then cut you off the england based customere service agents are what i can only describe as thick they read from a script and put you through to the technical department whom keep you on hold and then cut you off its happenend to me 5 times this week...absolutely disgusting and outrageous BEWARE AVOID LIKE THE PLAGUE..
- Location
-
- Location
- Plymouth
- Reviewing
- EE
- Date
- 2018-03-19
- Comments
-
I moved from Vodafone with a good level of both broadband and customer service. Firstly the system with EE was late coming on line by 5 days and was without broadband for this time and had to use my phone as a hotspot though EE did offer a 5Gb phone upgrade as recompense. Yesterday my Broadband slowed to a point of non existence and when I called EE they said that the phone line had been reduced and was causing the slow rate. When I asked them what this meant and and why, they were unable to answer other than to say that they would reset the system which would then take a couple of days to come up to the contract speed. I've noticed that the connection has increasingly become erratic with far more dropouts and outages of late. I never experienced any of this with either BT or Vodafone who were able to offer a consistent level of service with knowledgeable customer and technical service staff. I will definitely be switching out to another supplier once the contract has expired.
- Location
-
- Location
- Aberdeen
- Reviewing
- EE
- Date
- 2016-09-23
- Comments
-
I called EE twice this month asking whether I can move my broadband onto my housemate by calling them. They told me twice it was an easy quick process. I called them today and they said I had to send them a formal letter !!! I canceled my contract completely. Never again.
- Location
-
- Location
- Newton-le Willows
- Reviewing
- EE
- Date
- 2018-07-06
- Comments
-
Chronic broadband. Chronic slow speeds and chronic so called Customer Service. EE is absolutely CHRONIC!!!! A price hike on a fixed term mid contract as well. KEEP AWAY FROM EE IT IS ONE SCAM COWBOY COMPANY!!!!
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2014-03-16
- Comments
-
Please stay away from EE.
Its just plain rubbish, it only hits about 1 Mbps, and thats at 6am on a Sunday morning.
If you watch youtube, its a no go,
more buffering than a railway goods yard.
- Location
-
- Location
- Devon
- Reviewing
- EE
- Date
- 2021-07-30
- Comments
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Average between 0.80 and 2.45mb slow beyond believe have received better service on Caribbean Islands disgusting
- Location
-
- Location
- chatham
- Reviewing
- EE
- Date
- 2020-06-24
- Comments
-
customer service is about the best thing on EE. you will be contacting them many times so just as well.. if numerous phone calls and engineer visits from the fastest UK provider are your thing ... these are your guys
- Location
-
- Location
- Widnes
- Reviewing
- EE
- Date
- 2018-06-22
- Comments
-
EE Broadband is about as bad as it gets. It is just too slow to work properly. I was lied to about the download speed when they sold me this package and I have complained loads of times to the customer services department but not one thing has been done to make it better. Never go to EE!!
- Location
-
- Location
- Torbay
- Reviewing
- EE
- Date
- 2014-12-23
- Comments
-
Not even worth one star.
EE has to be my worst experience ever as a subscriber to a broadband service. My connection fluctuates from 0.11 ?Mbs up to just under 17 Mbs. The upper speed would be great if it were consistent enough to actually use.
I believe it is over subscribed and the contention ratios are too high. EE come up with every excuse under the sun but incredibly it's NEVER there fault. I would have a degree of respect for them if they could just admit it. I was going to switch my mobiles to EE but frankly they are the last company I will use now. IF I can find a legal way out of my contract it's exactly what I will be doing. If I can't then I will default and see them in court. PLEASE save yourself AVOID , WET STRING WOULD WORK BETTER
- Location
-
- Location
- solihull
- Reviewing
- EE
- Date
- 2015-02-05
- Comments
-
I wish i had found this site and read the comments. after 1 hour to the connections team yesterday told that the transfer of our business line and number of 5 YEARS from Bt would not be happpening!!!!!!!! they dont do business packages!!!! the double allowance of data per month on the new mobile phones contract will not happen either!!!! Was misold the whole package by person in shop and fed BS all the way thru!!!! As a Tree Surgeon and Specialist that struggles enough for work in the current climate in the winter months EE may well have put the last nail in the coffin if i lose my landline number!!!! 20 mins to BT last nite and my service is being transfered back at a cheaper price than before and less than EE!!!! hopefully the promised transfer and number come back. if not look to the papers to see some free advertising EE. have to agree with all of the previous comments, forgot to mention that predicted speeds were around 7mb/s which would not even have run my mobile let alone all of the devices owned!!! DISMISS AT YOUR OWN PERIL READER!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Location
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- Location
- Rotherham
- Reviewing
- EE
- Date
- 2017-07-03
- Comments
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Avoid like the bubonic plague. I opened two contracts out and internet is slow as slugs. Issue cannot be resolved by the internet so you have to call and speak to them. Intercut cuts off and slows down very annoying, tech team can't do much as well. Really don't know what to do feel like I've been scammed. Don let fall for the cheap price if you u get is a rubbish connection.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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