1,612 Customer Reviews over 41 pages
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- Location
- Ampthill
- Reviewing
- EE
- Date
- 2017-08-03
- Comments
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EE broadband is absolutely rubbish. I only went with their broadband because I was renewing my phone contract at the time and they offered me a better deal if I went for their broadband. Worst mistake I could've made, I still have 1 year left in my contract and I'm better off using the 4G on my phone than connecting to my home broadband. EE customer service is absolutely useless and I would've give them the time of day. They messed up my phone contract, I've never been so frustrated on the phone until I spoke to them so I now refuse to ring up EE. It's a shame because their phone deals are good but I can't imagine myself staying with them due to such poor service. I cannot wait for my broadband contract to end so I go elsewhere.
- Location
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- Location
- Manchester, Ashton-Under-Lyne
- Reviewing
- EE
- Date
- 2018-01-23
- Comments
-
This is the worst broadband provider around, the download speeds are atrocious, the connection for gaming is the worst i’ve seen, baring in mind it is fibre. I do not recommend at all, if you are a gamer and looking for good connection go to virgin media, EE are the worst.
- Location
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- Location
- Chester UK
- Reviewing
- EE
- Date
- 2018-06-04
- Comments
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EE provide the worst broadband service in the UK...Period. Customer Service does not exist. I waste my time even ringing them because nothing, and I mean nothing improves. My broadband is so slow all the time that it is not possible to stream. Even heavily graphic web sites are super slow to download. EE you Suck!!!
- Location
-
- Location
- Prescott
- Reviewing
- EE
- Date
- 2018-08-28
- Comments
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Never known such slow broadband. Sometimes impossible to even log-on. Dead slow download speeds averaging about 1.1-1.3 Mbps. Really bad. I thought it was a fault but reading other reviews I see it is typical of EE. And also the Tech Services department absolutely sucks!! This is a very bad company. Dishonest.
- Location
-
- Location
- manchester
- Reviewing
- EE
- Date
- 2014-05-03
- Comments
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This EE company should just go bankrupt. with the service they are providing, plus the enormously slow internet speed. They seriously don't deserve getting pay by the customers . Im on a plan with 15 pound per month, with internet speed of 20 mbps. which im only getting 10 mbps normally. the worst is that I sometimes get internet speed below one mbps. which is equivalent to no internet. So i am just warning the home broadband buyers. Please never go for this broadband, or you are just wasting your money.
- Location
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- Location
- Newcastlr
- Reviewing
- EE
- Date
- 2014-11-30
- Comments
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I'm not happy about giving any of this service a 1 star it is disgraceful, broadband is slow and cuts off doesn't load pages or stream videos. The customer service team is shocking they do not help and are extremely rude to the point were I ask for a manager and they are rude then cut you off!!! DO NOT GO WITH THIS COMPANY!!!
- Location
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- Location
- CHORLEY
- Reviewing
- EE
- Date
- 2015-11-16
- Comments
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Probably Britain's worse company. Twice they have had me without any Broadband connection for over a month at a time. Lots of broken promises of when I'd be reconnected and customer service representatives that simply lie.
I've 3 old unused routers from them as they kept sending out the wrong one as they weren't Fibre compatiable and they would send them to seemingly random places, including a work place that I hadn't worked at for over 12 months. Yet EE claim they didn't even have that address on their records and were adamant it was sent to my correct address. It wasn't.
Popping into their stores is no help what-so-ever.
Stay away from EE unless you want to end up suicidal.
- Location
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- Location
- Childwall Liverpool
- Reviewing
- EE
- Date
- 2018-05-29
- Comments
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It is hard to describe this broadband. I've read the reviews here and it seems that EE are just as Rubbish wherever you live, they know it and can't care less. I was misold this. Promised 20Mbps. Can only get 1.2 to 1.5Mbps.....when it works. Sometimes I cannot log on. Dire broadband. Sensationally slow to the point of making streaming totally impossible. I have rung EE "customer service dept" 13 times now. Nothing has changed...but nothing. This is the worst broadband provider that I have ever signed up with. False information and no support service coupled with a lousy and totally unuseable broadband make this company one to avoid. Oh...and to top it all they introduced a mid-term price rise after promising the payment would not increase for the duration of the contract....! This company is a fraud!
- Location
-
- Location
- rugby
- Reviewing
- EE
- Date
- 2014-04-02
- Comments
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i wish we had never got home broadband with EE. Customer service is disgraceful, broadband doesn't work when connected with sky box the three people i have spoken to have all told me different things, i have been sent 2 wireless routers now. they won't send an engineer to solve the problem so refusing to pay for the service and sending the equipment back to them. Never had a problem before with other broadband providers.
- Location
-
- Location
- south yorkshire
- Reviewing
- EE
- Date
- 2014-12-23
- Comments
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I orded ee fibre in the middle of October after a week went by I noticed my phone was working and find I had a new number ee never told me then a few more days went past then I text saying my activation date 17/12/14 by 23.59 I looked in morning and found my router to have a red light after 4 days of ringing ee I finally spoke to someone who told me my order had been cancelled he set another order up which after speaking to someone today that order cancelled aswell another order today 23/12/14 and I have reseaved a message telling me my my internet will be activated on 21/1/15 what a joke just wondering if internet will be a bad as there customer service , reliability, speed and the worse thing I hate been lied too. Also to add I say 1in 5 staff now what there on about better odds on a lottery scratch card lol &&&& look elsewhere $$$$$$
- Location
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- Location
- Manchester
- Reviewing
- EE
- Date
- 2015-11-01
- Comments
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We switched from sky to EE - I wig I had read the reviews first ...... Their broadband aswell as their customer service is nothing less than a joke and I feel like I've been scammed. We can't load anything on our phones it's quicker to use our network internet (not EE) and switch off the wireless - we can't watch Netflix - or browse the Internet without waiting 10 minuted to load a page ..... Then there's the customer service ..... Rang 5 times each time waiting to get through for over an hour .... Tech guys tell us same thing "no issue" ..... Obviously is an issue because I may as well have no
Broadband .... Told we will get a call back on three occasions - guess what no call back .... Then got told we would recieve a new router - never came - went On my way! Store to complain and even they couldn't do anything but ring up the same people we rang ........ This company is A JOKE they are as good as SCAM merchants .... I'm basically paying for thin air every month and there's nothing I can do because I'm in a contract and they claim my speeds show at what I paid for which is rubbish ! Avoid like the plague....... That need shutting down !!
- Location
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- Location
- Sheffield
- Reviewing
- EE
- Date
- 2016-05-08
- Comments
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I have had EE broadband service for 9 months now. Since I joined I've experienced frequent disconnection and extremely slow internet connection. Customer service is not helpful as they make it seem as if it is your fault. I feel like I'm in 1999. I really cannot believe that Internet service can be this slow. I will not wait until my contract ends. I am switching! DO NOT PURCHASE EE's BROADBAND SERVICE!!!
- Location
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- Location
- Bournemouth
- Reviewing
- EE
- Date
- 2014-11-30
- Comments
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If this review site had zero.. All marks would be zero.. Cant express how poor customer / Technical service and even the complaints department is. I could go into a long history of communication or to be honest lack of it. don't want to bore people. My advice don't go near this company, worst experience i have ever had. If you want to pull your hair out, get totally frustrated and still get no where go with this company, BE WARNED !!!
- Location
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- Location
- Watford
- Reviewing
- EE
- Date
- 2015-10-19
- Comments
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My friend suggested EE I said why not this was the biggest mistake!!! It took 3 weeks for engineer to come around to reactivate the landline than we have waited another 2 weeks for the rooter to arrive being honest we are still waiting!!! How they expect people to live without internet. EE if you can’t keep up with the demand DO NOT take any more orders!!! Disappointed
- Location
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- Location
- Edinburgh
- Reviewing
- EE
- Date
- 2016-03-03
- Comments
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Absolutely terrible! Download speed is 0.29mbps on most days and drops to 0.00 during peak times (aka, literally does not work for a few hours each day). There hasn't been a single day where it has been higher than 2mbps and thats nearly 10x slower than the minimum they are contractually obliged to give us. It is criminally bad service/connection - literally.
- Location
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- Location
- Edinburgh
- Reviewing
- EE
- Date
- 2016-03-03
- Comments
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Absolutely terrible! Download speed is 0.29mbps on most days and drops to 0.00 during peak times (aka, literally does not work for a few hours each day). There hasn't been a single day where it has been higher than 2mbps and thats nearly 10x slower than the minimum they are contractually obliged to give us. It is criminally bad service/connection - literally.
- Location
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- Location
- REDRUTH
- Reviewing
- EE
- Date
- 2018-02-06
- Comments
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I pay £25 per month for max 6 mps download and 0.2 mbp upload. I have had the email removed that was in the initial price. Will move as soon as possible, nothing can be as bad as this.I will not stay with EE at any price now.
- Location
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- Location
- St.Helens Merseyside
- Reviewing
- EE
- Date
- 2018-06-13
- Comments
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Garbage!! EE Broadband = Absolute garbage. Do not go to this rip-off organisation for broadband. I can hardly download an email let alone a video. Slow isn't the word!!!!! 1.2Mb/s is about the speed.....that is narrowband NOT broadband. No matter how many complaints I make to them NOTHING improves. Oh! and a price hike mid contract too!!! DO NOT GO TO EE!!!!!
- Location
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- Location
- Bristol
- Reviewing
- EE
- Date
- 2014-12-23
- Comments
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An Absolute no go company. I had experienced Talk Talk before and thought it was the worst Internet company ever, until I signed up to EE. Their customer service doesn't exist and the help line I actuallys bogus! Last call lasted 1 hour and 13 minutes, no reply. After a moltitude of others before, I left the phone on the line on loudspeaker for over 2 Hours on a separate occasion, got a reply from a representative asking me what was wrong, before putting the phone down on me. Deleted my account and got debited for it anyway. The case has now been sent to the ombudsmen.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2015-02-24
- Comments
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Honestly why is EE so bad?? I have had my mobile with them (orange) for 15 years and have always been pretty happy. It was a good deal, too good it seems. Poor customer service, no-one seems to care that I am 10 days without internet which in 2015 is unbelievable! Can't use my TV as I would like (no netflix or iplayer) and I was left internet-less on my birthday. As my family are not UK based, the fact I couldn't Skype etc was a real problem! They need better training and far, far better management all round.
- Location
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- Location
- Ipswich
- Reviewing
- EE
- Date
- 2016-01-01
- Comments
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Slow connection speed, high delay and constant disconnects. Plus its an expensive 4G contract. Very close to the mast so not a radio issue.
- Location
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- Location
- Liverpool
- Reviewing
- EE
- Date
- 2018-05-21
- Comments
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Do not use this Scam Company. What they promise in download speed is lies. When you complain they promise this, that and the other....all lies. The contract is lies with a price increase mid way through. Broadband speed at the weekend is around 1.4Mbps!! That's impossible to use! No customer service. No interest. No quality. Do Not Go Near This Company. EE you suck!
- Location
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- Location
- cambridge
- Reviewing
- EE
- Date
- 2014-05-20
- Comments
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Dont use them if you want to move house. Go for virgin or sky as EE moving process is rubbish in my experience.I work full time and am used to getting calls from delivery companies before they deliver so i can go home and not have to take the day off. Sadly EE cant offer this service as they are unable to talk to the engineers. So tomorrow i have to wait in for the enginner from 8-1.
- Location
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- Location
- essex
- Reviewing
- EE
- Date
- 2014-06-20
- Comments
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If possible I wouldn't even give EE/Orange a single star for rating. the customer service is very poor.The staff are very rude when you speak to them. not only that, the staff lie. They say they will provide you with this that and the other however, they provide you with nothing. Th company gives customers false hope that they will try to help however all the do is speak and do nothing. I moved house and had very little to no reception. I called so that the company could do something about the signal. I WOULDN'T ADVICE ANYONE TO GO WITH THEM!
- Location
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- Location
- Hayes
- Reviewing
- EE
- Date
- 2016-06-29
- Comments
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Totally waste of time and money and your health, They will never listen to you positively, Very bad in all aspects, Just veer away from them.
- Location
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- Location
- Rainford.
- Reviewing
- EE
- Date
- 2018-06-22
- Comments
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Awful broadband. Super dead slow. Awful company to deal with. Crooks! AVOID!!!!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2018-07-11
- Comments
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EE is a company that is incapable of delivering the ISP service that it says it provides. Incredibly slow download speeds of little more than 1Mb/s make this broadband barely useable. I was mis-sold this contract! It's customer services department is also utterly incapable of doing anything about it. I would not have believed there could be an ISP in the UK, that could be allowed to trade and be this awful!!!!.
My simple advice to you, if you are looking for acceptable reviews, with a mind to choosing a broadband provider, is DO NOT USE EE!!!!......Ever!!!
- Location
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- Location
- newcastle
- Reviewing
- EE
- Date
- 2015-11-02
- Comments
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i had my home broadband and mobile phone contract with ee, both are now cancelled thank god. im waiting to be connected to plusnet. this companys customer service is an absolute disgrace, they overcharged me for both my phone and broadband and left me with no service for five days, ill never use them again, avoid.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2017-06-22
- Comments
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worst broadband service ever, would advise everyone stay clear of this useless service, a hot spot from 3g internet on ur phone would be more reliable then their wireless service
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2015-09-14
- Comments
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My parents now have this monstrosity providing their home internet. I was out of country for almost two years, so therefore was unable to advise them against the change. Upon trying to it to play some online games on my laptop, I was greeted with speeds akin to late 90's DSL, or even dial up. I don't know how any internet can be this crap in 2015.
- Location
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- Location
- Inverness
- Reviewing
- EE
- Date
- 2016-08-17
- Comments
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OMG why did i change to EE the speed is like dial up. I need to try and get out of this contract as service is not as described.
- Location
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- Location
- Deeping St. James
- Reviewing
- EE
- Date
- 2018-09-02
- Comments
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We were with Plusnet and then switched to EE. Almost immediately, the issues started. Service down during peak times, slow download speeds - and I mean slow! 1mbps was not an infrequent occurrence. Called and complained and after 3-4 days and numerous calls it seemed to be fixed. That last a couple of months then same issues. A few months after that they changed my contract without letting me know (they say they sent an email - presumably straight to my spam folder) and when I contacted them about it a few months later they refused to change it back or cancel without paying a cancellation fee. Madness. After multiple calls and arguments they let me out without a cancellation fee. Although yet to switch so wouldn’t be surprised if they take a payment when the time come. Avoid. Avoid. Avoid.
- Location
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- Location
- Staffs
- Reviewing
- EE
- Date
- 2015-01-16
- Comments
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Can not comment of broadband speed or reliability as we have been left without it for the past 4 weeks and have been told that nothing will be done until next Friday! Customer service was terrible. We have had to buy extra data for our mobiles, which are also on EE, as we have no WiFi.
- Location
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- Location
- Bradford
- Reviewing
- EE
- Date
- 2013-12-22
- Comments
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I work away so before swapping ISP I explained to the salesperson I would not be in to receive the router or complete the DLM test (I was assured it would fit through my letterbox) and DLM could be done later. A month later I got home to find it in my bin. After hooking it up I noticed it was very slow 0.572kbps so I called them up, no joy except leave it on for 10 days, I had already explained I could not do this as I switch off the power when I leave. So xmas leave comes along I have 2 engineer visits who both assure me my line is ok and my IP profile is banded as the power was off when they checked my line... Exactly the same as with my last ISP who fixed it in one phonecall, now its my last week of leave (the only time I'm home for more than a weekend) and they have finally decided to cancel my contract but I would rather sit at home with an unusable xbox one and smart tv than be associated with this disgrace of a company. I actually resent using my EE mobile now as its perfect...
- Location
-
- Location
- United Kingdom
- Reviewing
- EE
- Date
- 2014-12-24
- Comments
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AWFUL, AWFUL, AWFUL. Do not use this company, broadband is awful connection drops out all the time. Customer services are utterly useless and just for you off with rubbish. I was even told the problem is with my laptop!!!!! When you do get a connection it is appallingly slow, worse than dial up. Plus you pay a fortune to ring them and have to wait ages to get through. Pay more and go with a company that actually cares!!
- Location
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- Location
- Manchester
- Reviewing
- EE
- Date
- 2015-02-05
- Comments
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SHOCKING, SHOCKING, SHOCKING, as for customer service I can't comment on, as I am yet to get through to them, fell asleep twice waiting, I changed over from sky, because of poor speeds, now I just give up, the internet speed is a nightmare. Now I want out, but that's no doubt going to sting me in the pocket. Save your money guys.
- Location
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- Location
- Essex
- Reviewing
- EE
- Date
- 2014-02-12
- Comments
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I have been a customer of T mobile for many years; I have two mobile lines with them. I'm due to move from my house to new address, and EE offered me a broadband and landline package. I had very bad experience with the customer service when i phoned them yesterday to enquire about my new order which suppose to start in 8 days time; they bounced me from one person to another five times and kept me on telephone line for 65 minutes to reach to a very rude woman in the broadband department; she even hanged up on me while I was talking to hear.
I was so cross and upset I decided to cancel my order with EE home broadband after I read the previous very bad reviews. I'm so lucky to transfer my current service with BT to my new address.
Customers and buyers…….have peace of mind and stay away from EE customer service.
- Location
-
- Location
- Erith
- Reviewing
- EE
- Date
- 2014-03-24
- Comments
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If I could give them -stars I would! After signing up with them in January and being installed I have had nothing but problems, my activation date was the 24th of February and then the 25th of February because of a problem (still didn't come on) I then rang and was put on hold for ages and passed from person to person 5-6 times to people I couldn't understand and then people I couldn't hear they then said that there had been a problem and that it would be active on the 4th of March and then I went through all the process again with the holding talking to people and explaining again and again to then be told activation would be on the 12th no reason given even tho I asked, then come the 12th again not on so rang again and again through the same processes again and then told the 17th, the 24 (today) still not on now they are saying the 10th of April I demanded to speak to a manager and had to wait for a call back and have just got off the phone to him and he has said that be will be fast trackin my order (after waiting this long you would hope so)!!!! And he has now said that it should be on within the next 3days! We will see what happens then because let's face it probably won't be on even by the 10th!!!! I won't be waiting anymore they have 3days or I am finished! Good luck all those who are with EE (*the fastest most reliable network*)!!!!! Lol xxxx
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-12-01
- Comments
-
Worst company I have ever dealt with. Never ever go with them
Recently signed up to one of their offers. They said the speed would be between 4mb/sec to 8mb/sec, yet i can barely get 4mb/sec. I wanted to cancel, and as we were just outside the 14 days from placing the internet order, they will charge me £120 to cancel.
There customer support is also terrible, lots of hold time and being passed from department to department.
Avoid, and go with another supplier !
- Location
-
- Location
- South Yorkshire
- Reviewing
- EE
- Date
- 2016-05-09
- Comments
-
Where do I start. Having had my order cancelled by gremlins in the system I am left with no internet but a landline taken over by EE. It appears it's not their policy to notify customers of cancelled accounts but they are will for me to be lumbered with a random landline.
Complaint then escalated after having to renew an order only to get a call today from there executive dept to ask if my service is up and running. Muppets......they asked me what my complaint was and sounded confused that I was angry as I was expecting this call to be the answer to my complaint not for me to re raise a complaint.
Run by fools and I was more of a fool for thinking it was going to be the flawless transition sold to me. EE should not be allowed to sell their product. Customers should be treated far better.
Hence cancelled my order.....doubt it was even in the system again and returned to plusnet
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
EE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and EE.