EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 1723 customer ratings since 2020-05-17 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,521 Customer Reviews over 39 pages

  • Reviewer
    Location
    Wiltshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    After reading all the negative EE reviews about service, connection and what really killed it for me was data managment in place I looked elsewhere for broadband and even rang BT to see what they could offer my as my contract had ended with them to be told, as I am an existing customer I could not have the big flashy prices they were now offering. So decided to again look elsewhere and kept coming back to EE, the prices were very good for complete package of phone and broadband. So decided to go for it and made the order online also got quidco cash back, so went for it. I was shocked how quickly I got an emailed stating that my order was accepted, within a few days again I was updated on my order and given a switch over date - so far so good. New router arrived as per the email, switch over day came and had a txt around 7:30am to confirm it was done. Sure enough connected router and checked phone line, all working - initial speed was as per my BT connection 20 up and about 6 down, so far so good same speeds and im saving about £14 each month great. After a few days speed fluctuated slighty and was getting upto 27 up and about 6 down - good stuff. After some reserach I decided to upgrade the router, network cables and also the BT master socket in the house. Ok the router was not cheap, but thought worth a gamble...and wow suddently im getting solid 34-38 down and 9-10 up, I cannot see any evidence of data mangement so far. Im now a month in and touch wood all good, speed is constant. I am more than aware if I ever have to call EE thats when this will all be put to the test, but I am happy thus far and have no complaints over the service provided - maybe im just lucky?!
  • Reviewer
    Location
    Wiltshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BE WARNED A WASTE OF TIME AND MONEY! AVOID EE. Finally come to an end of a 12 month contract with EE and it has been the worst home broadband company I have had the misfortune of dealing with. Unable to use any device at anytime for the past 12 months and have spent hours/days going through the same test procedures with Indian call centre who on over a dozen occasions was promised call backs that never happened. I finally spoke to a UK call centre who couldn't have cared less. Thankfully I have unlimited tethering with Three mobile so I could work from home on a faster 3G signal than the broadband I was paying for. I was was with a company called Primus before with no problems. Poor beyond belief and unable to exit my contract unless I paid in full for the remaining term! AVOID
  • Reviewer
    Location
    Winchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Be very careful with EE broadband.I'm unfortunately stuck with EE for another 2 years (waiting for FTTC to come to my area) and I have to say I can't wait to leave them because their service is awful. I tried to report a fault to them but they ignored what I said and gave me the same useless troubleshooting methods which don't actually help at all and is just an excuse for them to say they "tried to help". They won't fix the fault because they are waiting for FTTC to fix the problem which saves them money and hassle of contacting openreach who manage the exchange. The connection itself is terrible, it's unreliable with spikes in ping and packet loss which occur every day and happen more than once.

    So if your thinking of going with EE think again.
  • Reviewer
    Location
    Wirral
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Its very crap! The internet is always down and when it's up and it's so slow I might aswell not even use it! So annoyed!!!
  • Reviewer
    Location
    Wirral
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Increasingly poor quality signal and slower speeds. It has got to the point it is unusable for gaming. Made worse by slow response from customer case at EE. Off to look for a better provider.
  • Reviewer
    Location
    Wirral
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Avoid EE broadband. Worst WiFi I’ve ever had. Constantly drops connection even to devices in the next room from the router. Parents also have EE broadband in a different area and they’ve had exactly the same experience.
  • Reviewer
    Location
    Wirral
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If i could give zero I so bloody will. it was as though i had no internet! complete waste of money. Stay away. INVEST in a good broadband like BT. Sooo crap! i couldnt go on any websites, youtube or ise social media.
  • Reviewer
    Location
    Wirral .lower heswall
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have o.9 download
    Upload 0.2
    Absolutely unacceptable!
  • Reviewer
    Location
    Wirral Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE Broadband is the worst I have ever had. Frequently it is impossible to log on. Download speeds, as others have said here, is excruciatingly slow. Emailing is sometimes impossible. Streaming is impossible with constant buffering and freezing. When you make a call to what EE calls it's customer service department you may as well spot in the wind for the good that it does. This company cannot be trusted, it's product is lousy, it's support mechanism is flooded. In a nutshell AVOID at all costs!
  • Reviewer
    Location
    Withnell Lancs
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I cannot find the words to describe my frustration and anger at how awful this company is and how useless and unusable EE broadband is. I have just managed to get it to work after 48hrs of no internet AGAIN! THIS IS THE 16TH TIME THIS HAS HAPPENED IN 4 MONTHS!! I sometimes cannot even log on. When it works....WHEN...it is appallingly slow and I often use my mobile phone instead. My previous ISP's gave me non of these problems. EE's service department always have an excuse buy no reason and the promises that where made to me when I signed up for this EE contract have nowhere near been met. I( will never use EE again. AWFUL COMPANY!!!!!
  • Reviewer
    Location
    witney
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Unfortunately so far not good. Only decent speed is when connected directly to the router, no connection upstairs, not sure what to do now, stuck with them for another 16 months
  • Reviewer
    Location
    Woking
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Changed from Sky to EE on 31/10/16 and immediately broadband signal poor. Told to wait 10 days to settle but remained poor. Very long story short, To date 29/12 I've had a new router, an EE engineer, BT Engineer plus 2 BT resets plus many long phone calls. After the BT Engineer and resets the speed was 3mbps enabling me to watch iPlayer and use Internet but the speed drops off and Internet needs resetting after 2/3 days.

    EE webpage states speed up to 17mbps on the basic package which is suitable for a small households with 2/3 appliances. This matched my requirements and I paid for 18 months upfront. It's only when you get the acceptance email that there is a clause stating the minimum speed will be 1mbps. My current speed is 1.40mbps.

    I don't know what broadband speeds I've had over the past 6 years with different providers. I've always taken the cheapest, basic option and not had any problems. So I've never checked.

    EE state that as they are providing a speed of just over 1mbps they are fulfilling their contact. I can't cancel the contract. I have been offered fibre optic at additional cost.

    Following yet another 2.5 hour phone call today ending with a conversation with an obnoxious Manager I'm a very disgruntled customer. If Sky could provide an adequate service using the BT line (which has now been renewed and replaced) why can't EE provide the same?
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not worked since I have had it and I got it January this year (2016) called and called to get it sorted and nothing was meant to send an engineer out didn't come tried to cancel I couldn't without having to pay for the hole year and was meant to get a call out by been waiting about 2 months and nothing only an email off bt saying they would contact me soon still nothing now keep getting bills when it's meant to be on hold until the problem is resolved all I can suggest is never go with EE everyone I know has problems might be cheap but still not worth the money.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I've been with EE mobile for years and just joined Home Broadband Fiber 38mbps/dl. The speed is the same as my previous provider, there are small problems I noticed:

    - Ping is higher compared to Sky (lower the better)
    - Speed is more stable with Sky
    - Extra 5gb data is not automatically added to your mobile contract
    - Hidden Charges! They didn't say there's a month in advance.
    - be aware of shipping and a connection charge of £50 if you don't have BT fiber line. I do have this and still they charged me £25. Sky gave me this free for being a loyal customer.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    EE
    Date
    Comments
    The WORST company I have EVER come across. DO NOT WASTE YOUR TIME OR MONEY! The WiFi turns off every single night without fail and funnily enough it always seems to happen once the office are closed therefore I cannot contact them.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I can not warn people enough !!! stay away from this company. Honestly i never write reviews. But felt so angry with their total lack of customer service, slow broadband and no response. even from the complaints department. Its like they just get you contracted and then totally ignore you. 0/10 score. Be WARNED. join this company at your own peril.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE customer service is terrible, once i have paid my bill and my internet should be up and running it never is. So I call up and the phone number keeps on cutting me off. It's very frustrating and I would defiantly not go with EE!! I am also paying for the EE TV and that doesn't work either !! It's terrible as the TV channels don't work and the wifi never comes back on !!! Do not rate EE at all.
  • Reviewer
    Location
    Wooler
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    If you have a problem with EE broadband speed, particularly upload, replace the terrible bright box 1 router. I started using the technicolor I got from SSE 3 years ago and the problem with unusable slow upload has disappeared. I feel sorry for the people working on the customer service line. They can't say that the supplied router is rubbish and you need to use something else to get reasonable service.
  • Reviewer
    Location
    Wootton Bassett
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Used EE for phone installation and broadband in new build property due to outstanding value (unlimited broadband, free weekend calls, prepaid line rental discount, £100 Amazon voucher, half price line installation, free Norton anti-virus means I only pay £5.66 month). Slight issue with initial online order where only phone was setup, but customer support honest enough to admit their error and broadband followed initial phone line installation 7-days later. BrightBox router easy to setup. ADSL speeds OK for my distance from phone exchange; I only need eMail / web / software download / YouTube so ~6Mbps adequate. Cannot fault the value and so far service has been reliable
  • Reviewer
    Location
    worcester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My broadband running at 0.93 mbps at present new router new filter ee still says no problem even tho they know the speed it's running at. I've made 25+ calls to be palmed off with try this try this,this will fix it...IT DOESNT!! Was finally told yes there is a problem the tech team will ring today between 1800-2100 no surprise they did not ring..will be switching providersat the weekend ee are shocking avoid at all costs!!!! Absolute shambles
  • Reviewer
    Location
    Worcester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Called to enquire about renewal options.

    Excellent professional service and realistic, honest advice given. Renewed on the same plan for 18 months.

    While on the call the person I spoke to picked up (from the diagnostic information they had access to) there was a potential issue which, when correlated with EE engineers was confirmed as a potential line fault. Issue reported to BT Openreach. I had noticed that my Broadband had been acting up and so problem solved.

    Very pleased.
  • Reviewer
    Location
    Worcester
    Reviewing
    EE
    Date
    Comments
    Shocking, always has been! Very poor quality broadband - slow and unreliable. Keeps dropping out, Recommend avoiding them - the cheap packages will cause you stress and hours on the phone trying to sort, then it's always the same having to run line tests etc and magically a few days later the service improves. Albeit until the next Time....
    Currently sat for 30 mins on hold trying to sort out so what better time than to write a review!
  • Reviewer
    Location
    Worcester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just switched from the appalling TalkTalk to EE. Fantastic customer service , I explained I need phone and fast broad band speeds which have been achieved without fuss or palaver!
    No idea why so many bad reviews on here, I guess those who complain do so the loudest! I have nothing but praise for EE......but don't get me started on TalkTalk!!!!!
  • Reviewer
    Location
    Worcester
    Reviewing
    EE
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Appalling customer service. I would not use EE again. I took advice well in advance of moving house about the options of transferring the service to my new address, transferring my current service back to my landlady and setting up fibre in my new house. Every piece of information I was given by phone was incorrect. This included how to transfer an account into a new name, the notice period required (I was told none several times but have now been charged both for 14 days and a disconnection fee). New contract was mis-sold both by price and coercion (customer service agent lied about price plan changes that were due the following day). When I finally cancelled everything and made a complaint the customer service team could be heard heckling and whooping in the background. Completely unethical business with no interest in customer satisfaction. Also takes 20 minutes to get through by phone and several of their advertised numbers are routinely cut off once you've got through if they are busy.
  • Reviewer
    Location
    worcester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This Broadband is absolutely crap I have ever had. Totally and strongly not recommended to anyone who wants to live long and happy life.
    Minuses:
    -disconnects at least few times a day
    -speeds are very low, down and upload forget it.
    -price? is not worth to spend a penny
    -I have never make such a mistake, please warn you DO NOT buy it
    Pluses:
    none
  • Reviewer
    Location
    Worksop
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute rubbish. Changed from Talktalk which was bad and EE is much worse. Went from 8mbps to about 0.5 to 1.

    Utterly useless and drops connection on a regular basis after 10:30 PM
  • Reviewer
    Location
    Worksop
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely pathetic Broadband.
    Absolutely pathetic downloadspeeds. Absolutely pathetic ability to even log on a lot of the time. Absolutely pathetic ability to stream, use more than one device or game. Just rubbish. Absolutely pathetic customer service. EE Broadband is just Absolutely pathetic
  • Reviewer
    Location
    Worsley Manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would like to award EE Broadband zero stars because that is what it deserves! Devastatingly slow to the stage of being almost unuseable! Difficult to log on to, extremely slow downloads of under 2m/ps, unable to stream, unable to send emails with picture attachments at times, unable to download complex sites. This isn't on!!! I was mis sold this package, otherwise I would never have committed myself to 18 months. My only advice to everybody who is considering a broadband package is DO NOT CONSIDER EE FOR BROADBAND!!!!! NEVER!!!
  • Reviewer
    Location
    Wrexham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One word - BUFFERING. If you enjoy watching that lovely circle turning in the middle of your screen go with EE. Absolute rubbish. Don't do what I did and ignore the reviews to save yourself a couple of quid every month. Stay clear!
  • Reviewer
    Location
    Wrexham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    EE have become very poor in all areas that I have been unfortunate enough to bare witness to.
    Their internet speed is ok when it works and is fine to stream using Youtube but it intermittently goes down for several hours at a time with no known cause. I expect more than this from my isp! I left talktalk because they were even worse, now EE are slowly sliding down the same route that talktalk did: Too many customers, not enough of the customer's money put into the infrastructure necessary to provide the customers with the reliable experience they expect for the amount of money they are paying.
    I left EE's phone network because their pricing structure was designed so that I had to spend at least £15 a month to get usable internet. If you opt for the £10 option, you get 10mb a month (yes, that's right, 10mb in 2017!) of internet for your smartphone. my phone uses that communicating with the fb server once. 10mb is an insult and is the reason you no longer receive any money from me for mobile services. I expect better service than this for the money I am paying and if you won't provide it, I WILL go elsewhere. If you don't have the infrastructure to take on new customers then build new infrastructure or stop taking on new customers.
  • Reviewer
    Location
    wymondham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have had good speeds with ee at 18mb on adsl but upgraded to fibre as cable runs nearby . even with reconfiguri9ng router the router does not accept fibre is available so speed remains dogedly the same new router being sent but one onl;y hopes this wotks they are not best routers as do no have usb 3 but then are free
  • Reviewer
    Location
    York
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE toke over my broadband although instructed not to. Promises made to correct missed.
    Money taken from my bank although promised this would not happen.
    Compensation dates missed - still trying to resolve since October last year.
    Worse company I have ever dealt with.
    Anyone thinking of changing be very careful.
  • Reviewer
    Location
    York
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Our broadband service cuts out constantly; approximately 6-8 times a day! We have tried phoning EE to see if they can sort it but they just tell us that they'll give us a free month as a way of making it up to us. Honestly, we're just waiting for our contract to expire so we can change providers. Honestly; look elsewhere for your broadband
  • Reviewer
    Location
    York
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Joined in January 18 fast signup 37.6 speed, (i am less than a mile from the exchange and 80 yards from the fibre box), after a month i dropped, and has done so month after month until i am now on 29 has levelled out now but its no good to me as i have three kids who play online games and it does nothing but lag. By comparrison BT was 38 but spiked and dropped last year, TalkTalk was 38 and solid. Fobbed off by EE all the time told its my telephone line, only another year to wait till i can leave, the only plus side is that i paty £27 a month, downside is the connection is as bad as the company, they should stick to mobiles.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    From connection to day 12 I had to call ee about having no wifi in my house , I had to call 5 times in 12 days . Day 13 I cancelled my contract. It was a joke start to finish. Customer services is the worst ever. Be warned.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Well I look at it from two angles: I have EE broadband myself - I signed up to a year's contract including home phone. My year is now up and as I am hoping to move home this year, I am on a rolling 30 day contract so that I can cancel with only 30 days notice. I hardly ever use my landline. All the calls I make are done on my mobile (with another network). The broadband for me has been fine, only once has it gone off and I cannot complain about anything. However, my mum has an iPad which she has been using first on a sim only plan with EE, then a MIFI plan with EE for the last month: right from the start this was doomed - it did not work, kept cutting out. I tried, we both did, going into the local store where the plan had been set up, they said they couldn't do anything, were not interested only that it (the MIFI device supplied by them) could go in for repair but it would take 2 weeks. I said surely if that is the case my mum won't have to pay for the "service". Oh yes they said! I was horrified. Not long after my mum took out a landline and broadband contract with EE. This was due to start and the MIFI plan end simultaneously so as not to interrupt anything. She was given a live date of 12 May 2016 (yesterday). On Tuesday 10 May 2016 her Internet connection went off, EE had disconnected the MIFI in advance without telling her. Yesterday her landline was cut off early morning by her previous supplier and I received a text an hour later from EE to say that her landline/broadband plan was up and running. Still her phone did not work and despite my phoning EE on my lunchtime break and spending time on the call when I had better things to do, when I arrived to set up her router in the evening it still wasn't working. I rang EE again, explained the whole situation, got nowhere, they transferred me to another department where they re-activated the MIFI so she could have "temporary" Internet - at their expense but it had to be on a contract!!! It worked for 5 minutes and then went off again so now my mum is stuck once more with no Internet coverage and no landline. She is in her 80s and lives alone. I am sick of telling the people at EE, they are useless. I will change my provider as soon as I can. Their customer service is appalling.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Agreed to contract in the morning, then changed my mind after thinking carefully about how I was treated by the bossy, arrogant and patronising lady in the morning. When I called the cancelation team in the afternoon the nasty man was even worst, he was basically trying to tell me that I cannot cancel my contract and put the phone down on me
    I will not recommend this roague trade cowboys even with free forever broadband and everything else, my advice is go and find another proper supplier. If they treat me like this before I even get any (horrible) service from them, I dread to think what could have happen after few days into the contract. EE shame on you, please train your staff to respect people.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking !!! Virtually impossible to watch/stream download/upload ANYTHING at any time of day. EG. It has just taken almost 4 hours to download a 3.5gb Xbox update. Trying to watch anything on ANY device connected via WiFi or Ethernet is diabolical. Can take Upto 3 hours to watch a 30 minute video because of constant buffering. Can't wait til my contract is up. NEVER EVER change to EE
  • Reviewer
    Location
    Yorkshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Possible worst reliability I have encountered - works for a few weeks and then drops out to less than half a meg for days.

    Came to end of contract, phoned for migration code, customer service is rude and obnoxious, hung up on me. They did tell me I was out of contract and there would be no fees, but then charge me £10 because I am still in contract after I move. Phoned multiple times a day by their call centers after leaving, who just hang up on you when I say that I am not interested and to please stop ringing, won't be going anywhere near in the future, very bad form from a huge company who should know better.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you want to sit for hours staring at things loading then this is ideal for you, however if you actually want to recieve a service your actually paying for like reliable broadband speeds then dont bother with EE and thats saying alot as ive been with talk talk previous and let me tell you they were 100x better at providing a good relatively fast speed. EE is so pittifully slow that ut would actually be faster to go down to the local library and use books to find the answet to anything you may need. 0/5!!!!!!

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