EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 517 customer ratings since 2021-08-07 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,562 Customer Reviews over 40 pages

  • Reviewer
    Location
    Glasgow
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I had no problems with the customer service when transferring over form talktalk to EE broadband, except they forgot to inform me when my broadband was ready for use, as they said they would.
    The broadband itself is pretty useless and I wish I had just stayed with talktalk. Its ok for general browsing, but even that can be really slow sometimes. Absolutely useless for watching or streaming videos though, its not even worth trying with the amount of buffeting, stops and starts. Overall, I am very disappointed with EE's broadband, not what its made out to be in the slightest.
  • Reviewer
    Location
    Manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would not recommend going with EE took package out in April, paying for 12-14mbs currently receiving 0.78mbs. Phoned up countless times, to which every time I phoned they gave me a 'free month' of non working internet. Problems have never been resolved. One call centre employee told me 'I don't understand your problem you are receiving free internet' wether it be free or not I am not receiving a service, I refused to pay, as I am not receiving the service I took out, I have been told there is a break in my line, a BT technician came out, I watched him eat his lunch outside my apartment block- he was sat there for 1hr 20mins then drove off. Supposedly I am due compensation from EE which I am still to receive. When I do phone to try and resolve my broke internet they have me jumping through hoops going onto various websites and are not willing to do anything them selves, when I complained about phoning the 0845 number the rude under qualified employee laughed and said he would reimburse me my £3.45 for being on the phone for 1hr9mins. Overall dissatisfied and majorly regret going with EE, 6months since joining- still no internet, therefore causing me to fall very behind with a £2500 course I am currently doing. Was also told today that I am only likely to receive between 2-4mbs when this is not what I paid for. As they are not following their part of the 'contract' I'm sure there is a way to egg out of the contract without paying them a further £35 cancelation fee. To say I am disappointed is an understatement!
  • Reviewer
    Location
    Chandlers Ford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I purchased the package detailed and was delighted with the speed and reliability initially. However for over a month the speed has been dropping as low as 0.41 Mbps, bearing in mind I'm on an up to 49.7 Mbps fibre connection. EE continue leaving me voicemails at 5.00 pm after I e-mail them, informing them I work until 5.30 pm and can they contact me at 7.30 pm. On each occasion they agree to that, then call at 5.00 pm stating they are unable to assist me because they can't get in contact! Next stop is Ofcom.
  • Reviewer
    Location
    Hastings
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awefull, for watching films constantly having to refresh. For online gaming latency so bad could not interact. Customer service repetitive with regards to performance of service. when I wanted to relinquish my contract they said I hadnt complained enough. Calling meant waiting in quees for twenty minutes at a time to finally be told department was closed. On the odd times I got through I would be cut off, allafter an 9 hour day at wor to come home and have to spend two hours on the phone with EE to diagnose problems with service and to relinquish my contract. service is terrible they ar offering a service they cannot deliver. Would not recommend in my wildest dreams.
  • Reviewer
    Location
    Oxford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I recently joined EE broadband and that was my biggest mistake i ever made. My line didn't go live when it was meant to. I had to keep ringing them. Every time i have rang them customer service has been very poor and it has taken average of 40 mins to get through a customer service. I thought Talktalk was bad but EE are even worse then Talktalk. Wouldn't advise anyone to join them. I am very disappointed with the service
  • Reviewer
    Location
    Helensburgh
    Reviewing
    EE
    Date
    Ratings
    • Speed
      3 stars
    Comments
    Absolutely shocking service from EE. Nearly every day i have to re-set my broadband router before waiting a few minutes for the connection to re connect. After numerous phone calls complaining all they do is say that the router is changing receives regular updates and this can cuase it to require re setting. This is the third router we have received and the problem continues! EE refuse to allow us to cancel our contract unless we pay the 'buy out' charge which is disgusting considering we havent actually been receiving the service that we have been paying for for over 6 months!
  • Reviewer
    Location
    Hove
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would never never use EE agin. Initially I was given a price and a date for the installation and it did not happen. I was charged more and the engineer did not come. I had an email welcoming me and giving another date. The engineer did not come. Thus meaning I had now waited in, taking time off work twice. I went into my local EE store and a member of staff rang EE and they gave another date. The engineer did not come. After approx 2 months the engineer did come and since then I have had terrible broadband and telephone line. I phoned and complained and the person went through some checks saying she had changed the settings. If I have lots of work to do I pay and go out to an inter net cafe. On Sunday I had business documents to do and was up until 1am as it is so slow. The week since has been the same. Tonight I phoned EE, I have been cut off 3 times- after listening to their recorded message saying to go to their website , if this was possible to use the Internet to look at the website- difficult when you are ringing about a non Internet connection, which everyone who presses that series of buttons is. I finally, at my 4 th attempt got answered by a non English speaking person who then did not respond when I gave my number, even though I could hear background talking of the call centre. Then I got cut off. If you want a terrible Internet connection nod no ability to stream, plus non existent customer service, broken promises and over charging- this is ideal for you. My telephone line is also poor, it cuts people off and is often so feint I cannot hear the person who I am calling. Do yourself a favour and steer clear of EE.
  • Reviewer
    Location
    Kidderminster
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really bad, barely had it few day now and hardly had any signal from my broadband at all. I was promised of a good and reliable router with the signal speed of 19 to 23mbps, all I could get is 100 to 30kbps (old dialup strength) to put it bluntly it is dreadful considering I work in the video games industry which requires me use the internet to move and upload lots of data around. If anyone is looking wireless broadband I highly recommend you avoid EE's bright box simple horrible I only wished I stayed with BT I never had this problem with them.
  • Reviewer
    Location
    Dartford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I tried to download a film from sky today, and it took me 3 1/2 hours to do so, so I rang ee technical support, at least 6 times, as each time I called they disconnected the call, when eventually I managed to speak to someone, I was told I should have tried a speed test at the same time, I told them I can't connect more than 1 device to there bright box without it slowing right down, and crashing, no response, he then said I never told him that I couldn't,t connect more than 1 device at a time, well obviously I did, there answer was we will send you a new bright box. I would not recommend them to anyone, I have been with them just over a month, and wish I had never left sky broadband, I could connect 4 things at a time, and downloads took about 10 minutes!!! Avoid ee like the plague, useless company and useless customer services!!!!
  • Reviewer
    Location
    NI
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Gangsters, mis sold product,terrible customer service, rude and misinformed. Cant even believe they can get away with their conduct. They are the most complained about service for a reason.They lock you into a contract telling lies and then when you want to look into anything or have an issue your put on hold for up to an hour and a half. This issue has been ongoing for weeks and out of about 20 people I have spoken too none knew what was going on and most were rude and kept transferring me onto someone else.Actually in shock that they are a big legitimate company. Constant lies and incompetence
  • Reviewer
    Location
    Birmingham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I signed up for EE broadband and Phone package before I read any reviews (breaking a golden rule but I was so fed up with TalkTalk that anything had to be better!). The line activated one day after the quoted estimate, it has been constant ever since with no line noise or disconnects. I am for some weird reason getting almost twice the speed than my previous provider (around 11.2mbs instead of 5.4mbs)this must be down to their Brightbox router which also gives decent wireless coverage in a four bedrooom house. Despite initial fears I am a very happy customer!!!
  • Reviewer
    Location
    Manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    My broadband worked fine for the first few months but then the router packed in. The router was still connected to the internet but the Wifi transmitter had died as it was no longer broadcasting an SSID. I phoned EE and explained the problem and that I needed a new router. Still the customer service advisor insisted on carrying out line tests and asking me to reboot the router! After 20 minutes he finally agreed that a new router was needed.

    The new router worked ok again for a few months but once again I had a problem. My router was receiving 12mbps but my connected devices could only connect at less than 1mbps resulting in painfully slow speeds. Again the customer services advisor was useless and asked me to reboot the router and ensure that it wasn’t net to a fridge or fish tank! I explained that no settings had changed since my connection speed dropped and I had tried rebooting all devices, refreshing connection settings and rebooting the router. This all fell on deaf ears as he ran through his script and wasted my time.

    The Brightbox Router 1 has proven to be poor but the service at the other end of the phone has proven even more painful. I am now in the process of moving provider and would not recommend EE. As an existing Orange customer with a monthly phone contract which is up for renewal soon I would have expected them to make some effort to keep me as a customer and smooth the waters. They didn’t so my broadband, home phone and mobile will be going elsewhere.
  • Reviewer
    Location
    Tunbridge Wells
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been an Orange mobile customer for years and sold the ee home broadband package recently as part of a "combine and save" deal when I upgraded a mobile. The service is SHOCKING! Broadband service is very unreliable. On and off all the time due to maintenance issues. The landline doesn't have a call divert facility which is a real pain for us. Customer service is awful. They promised to look into the contract then dropped the whole case because the call got cut off, and they never got back to me. The deal also promised BT wifi anywhere - this doesn't work either. So all in all not a good thing to say. VERY disappointed - expected more.
  • Reviewer
    Location
    Sheffield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Firstly to the people who dont do research first and find out the calls are weekend only or they arnt getting the speeds they expected do research first.

    I expected around 40meg (mbit/s for uou people that dont know the difference between a bit n a byte there are 8 bits in a byte so effectively you download at 1/8th the speed your bandwith says, then its bytes) i get 38, my only floor with EE is they throttle P2P data at certain times but they specialise in gaming so thats a priority. As for the bright box if you configure it properly and allocate your devices with the apropriate bandwith its a decent router. Conection speeds of 144mbit/s on my mac which is decent dor a b/g/n router. The main problem with EE is they dont explain things very well with simpletons, none IT literates and people that just dont bother researching something and expect someone to know everything about a product in a day of training.

    Do your research first, get someone that knows about networking to configure your router if you dont have clue then you will be happy with your service.
  • Reviewer
    Location
    Dundee
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had been with Orange for years but now it is EE the broadband speed and reliability is terrible. Paying for 8 MBps and lucky if I get 0.5 MBps. The speed has been going this way for the last few months.
  • Reviewer
    Location
    Telford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Joined EE approx one week ago. Was informed change would be seamless!!!!
    What a joke. No one informed me of the date of change but I mistakenly assumed the router would arrive before I was disconnected from my previous provider. Not the case. Service abysmal. Server down. Phoned yesterday,told if not working in 2 hours phone again. 24 hrs later,phoned again,told if not working in 2 hrs ,phone again. Am returning to my previous provider.
    Do not join this excuse for a provider.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I signed up for EE homebroadband on the 6th of September (promised to reveive it within 10 days, I received the router on the 28th of September. A few days later yet another of the same router arrived. I believe the speed is the worst that I have come across. It is a joke. EE in affinity with Orange are yet again tricking people on signing for contracts that deliver pure rubbish. EE is a new package around something very bad and totally shambolic Orange company and customer service. Why do you think they totally changed name? Because Orange lost all market confidence. It is a shame that there is no protection for consumers to get quality services.
  • Reviewer
    Location
    london
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have used several ISPs, definitely broadband with EE is the worst one!!! being on fibre optic with them I had same physical speed as on DSL broadband- had to wait for streaming on youtube even had to refresh some of the web sites as they haven't display correctly- have downgraded to DSL- during this process they have cut me out of the Internet for week time- customer service is useless!!! provided service is horrible!!!- waiting till and of my unlucky contract and will go for other provider- avoid EE for all cost. Also- they says unlimited- is not true- you can't use P2P software during peak hours- thats mean you are limited for P2P from something like 9am till 2am so service is unlimited for 6h only!!!! even their policy says 4.30pm-1am (typical peak hours)- lies!
    advertising them self as a biggest UK ISP- they should add: biggest and worst....
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Comments
    Not reliable very poor service have to call them up daily and still can't get it fixed.When we call them it takes about half hour and 5 transfers to the right team.They always say we will fix it but they don't unreliable.Its better to avoid this company absoulutely a waste of time. Wish there was a 0 star rating can't give them any lower.
  • Reviewer
    Location
    Kingston Upon Thames
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Simply terrible service. Since the broadband was purchased, over 6 weeks have passed. The line installed is still yet to be activated and the broadband box has only just been delivered. The only thing bright about EE is the name of their broadband box. I have nothing good to say about their service. The previous phone call included being put on hold for 20 minutes to attempt to register the account. This is unbelievably abysmal.
  • Reviewer
    Location
    Lichfield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful broadband. Wireless all but useless as the signal drops in and out causing flakey video buffering. Tried changing each of the 11 different bands as suggested by their help desk but problems still persist. Wish I'd kept my old Wanadoo live box!!
  • Reviewer
    Location
    Nottingham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I was sold this package, told that I would receive 3 months free and free installation. Neither of which have materialized, setting me back £75. I have been in store 3 times to try and get this sorted and have called the broadband customer services team a number of times. Every time there is a 'new' procedure that can be tried, or I have to contact the other option (so the store send me to the phone broadband team or vice versa). Plainly put it's a nightmare. The speed is OK (not great) and the reliability is poor, over the WiFi even though the router is on my desk the connection keeps dropping. Have to use a wire for my devises that have that option. I would stay away at all costs! Still chasing, will edit if I get any joy.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    OMG!!!
    I have cancelled my custom with them and happily paid the disconnection fee. The service and reliability was so poor I got fed up with calling them on a near to everyday basis.
    I truly hope others see this review and not make the same mistake as I did. The Sales execs tell you the line will become stabilised but doesn't. Pure and utter filthy lies.
    DO NOT use EE.
  • Reviewer
    Location
    dundee
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    when i signed up for homebroadband unlimited and unlimited call all i got was unlimited broadband now i have a high bill which im not happy with i made landline phone calls during the week when i checked the bill i realised i was being charged for during the week im a very unhappy person i was misled .
  • Reviewer
    Location
    Edinburgh
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    Comments
    I recently purchased EE broadband as they offered the most competitive deal. Initially i was told the product would arrive within a week of purchase. However after a week the router still hadnt arrived and upon ringing the customer service team i was told i would not have active internet until the 19th of the month, 17 days afters i purchased the product. Looking at previous reviews I am not hopeful i will even have active internet on the date specified.

    One of the other deals i found was with TalkTalk, which was very close in price to EE broadband. If they can deliver within a week then it would be well worth the couple of extra pounds you pay to get active internet within a reasonable amount of time.
  • Reviewer
    Location
    barnet
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company is a joke ! I never exepierenced worst service that I got from EE. EE's customer service members are not well trained, their system loses account data it self :D(that's what I have been told), their arrangements with subcontractors is too buorocratic. I placed an order for broadband on the 9th of august. I was told that in 5 days the line should be active. 5 days later ( still did not recived rourer) I was asked to wait another 10 days. 10 days later ( new router was sent- that's what they say) I was told that someone made a mistake and the activation was made on telephone line but not broadband- have to wait another 10 days. 10 days later ( still haven't received the router) I rang the company and was told by Mark that my account was redundant so it could never be activated and have to wait another week. I coundt handle this anymore so requested to close my account. Couple hours later the manager calls me back (as I requested) to apologise cause the line was active but Mark made mistake and closed activated account. Now I would have to open new account and go through the whole process again. Lol!!!! Deicided not to. And there is me reiciving email from EE saying that I will be charged penaulty fine for breaking contractual agreement prematurly. Well done EE ! You are great!
  • Reviewer
    Location
    kendal
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with Orange business for 4 years, best call centre ever and best service. EE have upped my bill by 3 times and are the worse service ever.

    I would strongly suggest to not go with EE
  • Reviewer
    Location
    Hebden Bridge
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Can cope with slow but serious issue with changing contracts that they will not admit to.
    Absolutely pointless customer service and complaints service on phone . Talk to the phone we are trained to block.
    Now, in 2013 I am having to write a letter to get even the chance of anyone looking into this problem. Avoid, another dodgy Internet big business
  • Reviewer
    Location
    ne13 7hj
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    The speed has dropped by more than half since we joined Orange. It was around the 3.0 Mb/sec mark now it's 1.4Mb/sec. I think they may be limiting the speed to tempt you to take the fibre package!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Everything about EE broadband is rubbish
  • Reviewer
    Location
    West Sussex
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Pay as you go data sim. Overall coverage and speed is good, however. The web site is rubbish and topping up or buying more time is unbelievably painful and unreliable. I have been without service for days at a time because I have been unable to purchased more time. The customer service really is an absolute joke. They commit to do things such as refunds or add extra time and then do nothing. They promise to fix the issue and call back but the issue is not fixed and the call back never comes. I have spent over 4 hours on the phone to the CS centre over the last 3 months. The representatives do not know the system and give misleading or just plain incorrect information. The merging of these organisations has been a fiasco for customers. This company is the single most frustrating organisation I have had the displeasure of dealing with. Do yourself a favour, look elsewhere for your mobile services.
  • Reviewer
    Location
    Bonnyrigg
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Recently moved to EE from TalkTalk. Broadband speed is over 100% faster. No evidence of speed being managed at peak times, as was very noticeable with TalkTalk
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    NOT FOR DOMESTIC USE. The broadband speed gets choked on evenings and weekends (any time im not at work basically) and the service organization is terribly unreliable, i attempted to change address with EE, to be told i couldnt be set up till 4 weeks later when an engineer is available. Didnt turn up (i was told the appointment had been cancelled 3 days before, no one even pretended to have tried telling me) and i had to wait another 3 weeks. this is among several other occasions of disappointment, therefore i would not recommend EE, as you will find yourself with a leaving fee of £29.96 WHETHER YOUR OUT OF CONTRACT OR NOT.
    The only good thing was the customer service staff who seemed to be doing their best, always polite but it gives me the feeling they are only there to take the heat for the higher disregard of customer satisfaction.
  • Reviewer
    Location
    Sheffield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Rubbish with choking at peak times..cant even listen/watch youtube without constant buzzing due to streaming restrictions,ie slowing speeds due to 'traffic management'at peak times !
    Sorry,but avoid if you use torrent/streaming sites !
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    From the day I odered the broadband til now has been nothing but endless problems.

    Took them THREE WEEKS to "set up" absolutely NOTHING. Everything is done remotely yet they couldnt activate my broadband any sooner. What kind of diabolical service is this? If you are selling a product stating that it will be activated in TEN days, ensure it will be activated WITHIN TEN DAYS!!! I don't understand how on earth it can take so long for them just to activate my broadband remotely! They don't even need to send an engineer to the property to install anything. Broadband is extremely slow and constantly disconnects. Was told I would have a broadband speed between 6-12MB. I'm barely getting 2. Will be putting up a fight to get out of my contract early. I see no reason as to why i should pay for a service I'm not even receiving. STAY CLEAR
  • Reviewer
    Location
    Torpoint
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    My issue with EE is the very poor service when dealing with a telephone landline fault. The relationship between EE and BT appears to be very unreliable as it took over 2 weeks to resolve a straightforward defect. All evidence of the fault pointed to the exchange but this was not tackled until 2 home visits and persistent pleading from me to the 150 help desk.
  • Reviewer
    Location
    Bournemouth
    Reviewing
    EE
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Very poor Internet service , constantly problems with EE, interruptions in service every time I use it whether using my pc or iPhone. Incredibly long waiting times with customer services , patronising Indian call centres , cannot wait until May when my contract finishes.
  • Reviewer
    Location
    whitstable
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    After being with sky for many years , decided to go with freesat , which put up the cost of the broadband , then got a call from EE offering the same deal as sky but for £24 inc vat which was a saving of £140+ , so after a lot of thought made the switch , broadband and telephone was 4 days late due to sky acting up , staying that l could not switch until my next payment date had passed .
    Anyway have nothing terrible to report , broadband and phone up and running (7203 kbps) ,speed slighty better than sky.Have contacted customer services twice , also polite and helpful also 0845/0870 numbers are free ( sky charge for these ).
  • Reviewer
    Location
    East London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Very dissatisfied with the service I am receiving. My broadband speed is 0.25mb and after complaining over 8 times by phone to their call centre, I am still waiting for something to be done, all I get it promises.
  • Reviewer
    Location
    Castle Donington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I am limited to ADSL broadband and use to be with Sky Connect who gave 6mb off peak which dropped to less than 1mb between 5pm til midnight which rendered it useless! The switchover from Sky to EE was painless, having received their Brightbox router in the post in good time. The wireless Brightbox router performs much better than Sky's and I now get speeds of between 9-15mb 24/7 so i'm very satified indeed considering it's ADSL.

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