1,612 Customer Reviews over 41 pages
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- Location
- Ilford
- Reviewing
- EE
- Date
- 2014-03-15
- Comments
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In a simple language I should say they are worst . As my wife had ee mobile contract we opted for it. I have applied online for ee broadband on 22nd feb 2014 as I have given notice to sky I got the router delivered advising me that their service will be starting for 11th march I had an email come through saying my broadband will be up and running from 11th with user name and password. On 11 th there was no broadband I called customer service who are offshore and they they had a problem and will be rectified in 24 hrs. Next day same problem again I called them they said they are escalating to high level which will be sorted in 24 hrs. Nothing happened I called them next day they kept repeating the same and at times disconnecting after seeing my no being displayed. It continued till 15 the march nothing was resolved and I didn't had broadband so I have to cancel it.
Worst experience. Never would recommend to any of my friends . Very poor customer service but to my surprise cancellations team was good
- Location
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- Location
- Chesterfield
- Reviewing
- EE
- Date
- 2014-03-15
- Location
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- Location
- Crewkerne
- Reviewing
- EE
- Date
- 2014-03-15
- Comments
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When I first joined It was called Orange home broadband and the connection was really good along with the customer service. Then they changed to EE and just like their mobile broadband service its gone down hill. India call center staff are rude they cut the line. I had to go through the same fault diagnosis each time i call in for the same fault. I emailed customer services with a complaint and told them i wanted out. They do not know their ass from their elbow as i was given 2 months free broadband as a credit by one customer service person and lwr our of my contract with out being charged by another. goes to show they do not read noted on the account. My mother is having the same broadband issue as me with it cutting out ans slow speeds. Some websited think i am outside the UK. All i will say is stay away from EE.
- Location
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- Location
- Southport
- Reviewing
- EE
- Date
- 2014-03-13
- Comments
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Over 3 weeks I've been trying to get them to sort out the broadband. Its fine for about a minute, then the speed drops to nothing and stays like that til you restart the download. They told me they have booked engineers 3 times and they have never turned up. The first 2 times there is no evidence on my file as having booked one - so they were lying. You phone up to cancel and they pass you on to the faults department. Its the faults department that is making me want to leave. Cancelling the direct debit as they are worse than useless
- Location
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- Location
- Southport
- Reviewing
- EE
- Date
- 2014-03-12
- Comments
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Until recently I've been satisfied with my Orange/EE broadband service. 3 weeks ago I was averaging 17.5Mbps as I am quite close to the exchange. Then my connection started dropping randomly and reconnecting. The fault was at the exchange plus a new cable and main socket installed at home. The connection is now stable but I am getting 11Mbps. I know this more than some but less than I am paying for. EE tech said I should be getting between 14 & 18, but they failed to restore this or explain why, they just keep fobbing me off. All-in-all I've called 17 times and spent over 200 minutes on the phone trying to sort this. Their non-UK based tech support customer service is terrible, they don't listen and clearly read from a script, I also had to repeat my issue every time I called. I would recommend you stay away from EE, appalling service!
- Location
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- Location
- Hounslow
- Reviewing
- EE
- Date
- 2014-03-12
- Comments
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We switched or tried switching from Sky to EE broadband. The biggest mistake ever. While Sky never charged us an engineer, installation charges or deposit. EE charged us all of this and to top it all the engineer didn't show up. Worst was that both my partner and me took a day off work to stay at home. They will wont be returning our deposit to us either. I guess that is how they make money. The customer service of Sky was also so much better. Pls don't switch to EE or take on EE whatever offers they give you.
- Location
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- Location
- Selby North Yorkshire
- Reviewing
- EE
- Date
- 2014-03-12
- Comments
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Since EE have taken over from Orange and changed the Livebox to the "Brightbox" the service has reduced from 2mb to 0.97 down and from 2mb to 0.37 upload. That is when It connects, it "drops" out on a regular basis (Daily) which at first I thought was updating it self, but since the start of this year has been the most frustrating infuriating experience I have ever had, the on/off switch has been worked harder than a kitchen fan at high speed, Customer Support?..they cant spell it let alone practise it! Stay away from EEuk! (sadly cant give Zero Star rating! or claim for the anger management lessons)....Happy to pay a little extra and On my way back to BT from Tomorrow!
- Location
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- Location
- north london
- Reviewing
- EE
- Date
- 2014-03-10
- Comments
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absolutely rubbish,very slow,only works fast in the first month and the speed drop down to 0.2,it a bad idea to get a contract with EE not happy at all never recommended.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2014-03-06
- Comments
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Could not have had a worse experience if they'd come round and kicked me in the nuts! In a month and a half they have scheduled 4 different dates to start providing my service. They lost my phone number despite providing the mac code to them. I've spent in the region of 7 HOURS on the phone chasing round after their screw ups. The final straw was cutting off my old broadband only to then inform me it would be another 2 weeks until they would bother to connect my new service. Well ee you can shove your broadband up your a*** I'm signing up with BT instead.
- Location
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- Location
- Bradford
- Reviewing
- EE
- Date
- 2014-03-05
- Comments
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Every thing sh** were ever they says every thing wrong
Big mistake in my life I join EE broadband I waiting for
My contract finish then I go to my previous broadband
Suppliars.
- Location
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- Location
- Lancashire
- Reviewing
- EE
- Date
- 2014-03-05
- Comments
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Do not get involved with EE or Orange, not only is their customer service dreadful, the whole company ethos seems to be about trickery and broken promises rather than providing a service worth paying for, save yourself a lot of trouble and go somewhere else.
- Location
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- Location
- Reviewing
- EE
- Date
- 2014-03-05
- Location
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- Location
- Bolton
- Reviewing
- EE
- Date
- 2014-03-01
- Location
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- Location
- Edinburgh scotland
- Reviewing
- EE
- Date
- 2014-03-01
- Location
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- Location
- Leicester
- Reviewing
- EE
- Date
- 2014-02-26
- Comments
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Broadband is a complete disaster . Drops out after any phone call comes in, regularly loses it's router settings, is incredibly slow during the day, communication with team in India ( despite v English names) is desperate and in summary, keep clear , I'm looking for alternatives now as the system is rubbish and there is no alternative to resolve the oh so very many frustrating issues
I am amazed the service is so incredibly poor for such a major provider
- Location
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- Location
- london
- Reviewing
- EE
- Date
- 2014-02-26
- Comments
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dreadfull. worse than talk talk. rude indian call centre staff for hopeless tec support. avoid like the plague
- Location
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- Location
- South Glos.
- Reviewing
- EE
- Date
- 2014-02-26
- Comments
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Been with Freeserve/Wanadoo/Orange for years. After a storm, my broadband dropped from about 2 to 0.2 Mbs. Phoned EE, they sent a BT lineman who could not fix it. It took me 2.5 week to get a BT broadband engineer. When he called, he said there was a fault in their wiring. Every day for a week, EE called asking me to turn off/on/reconnect/look at router config. They would not believe what BT said, and told me that there was a fault on my extension. I DON'T HAVE AN EXTENSION. I'm off to BT with a still faulty line. At least they won't have EE trying to cancel the call.
- Location
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- Location
- Keighley
- Reviewing
- EE
- Date
- 2014-02-21
- Comments
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I moved from Talk Talk which was a dreadful service to EE having been an Orange mobile customer for years. The Irish service team are friendly and helpful up to their limitations but despite having been assured they didn't have an Indian service support centre, guess what? They do and it's bloody useless. My main issue is that their landline 1571 does not allow me to personalise an outgoing answerphone message. I deal with clients who expect confidentiality so if they have to leave a message, they want to know that it's me they are leaving it with, not some generic woman's voice used by anyone. I would normally set up an outgoing message saying "Hi, it's *****, please leave a message or call my mobile the number of which is******". Impossible! Furious! I have e mailed them and told them I intend to break my contract if they cannot provide this basic facility. I also told them to call my mobile - at least they will know it's me because it has a personalised outgoing message on voicemail.
- Location
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- Location
- Scotland
- Reviewing
- EE
- Date
- 2014-02-21
- Location
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- Location
- Redditch
- Reviewing
- EE
- Date
- 2014-02-20
- Comments
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Completely appalling - DO NOT SIGN UP FOR THEIR SERVICES
We signed up for the EE Broadband in November 2012, and have NEVER had the service. For the first couple of months customer services kept telling us it was due to a 'tag on the line'. I couldn't get a decent explanation of what this actually was, but kept being assured that it would be sorted in "the next few days". Every time we rang we were on hold for at least 15 minutes before anyone answered, even at 10 o'clock at night. Eventually I spoke to someone in the technical team, who was very apologetic and gave us Feb and March free (as we had been charged for December and January but obviously had not received any service). We were told that the broadband would be working within 7 days. It never happened. Several times we rang to try and sort but after 10 minutes on hold each time we got too frustrated and gave up. We did have a courtesy call at one point, where my partner expressed his frustration at never having had any sort of service - we were told the tag had been taken off and the service should now be working, they would call us back tomorrow after looking into it. Obviously this never happened.
In the end we decided to just let the contract run out (rather than paying cancellation fees and banging our heads against brick walls trying to speak to someone in the evening). However, after our 12 months was up and we thought we were free, we received an email from them a month or so later notifying us of changes to our service - they had re-signed us up!!!!!
Today my partner cancelled all payments to them and spoke to someone in customer services who told him we would have to pay cancellation fees..!
An absolutely awful experience from start to finish, it's a shame I couldn't select 0 stars on this review instead of 1.
- Location
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- Location
- bolton
- Reviewing
- EE
- Date
- 2014-02-19
- Comments
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cannot stream anything
- Location
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- Location
- Oxford
- Reviewing
- EE
- Date
- 2014-02-18
- Comments
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It's the worst possible mistake to switch to EE broadband. Bad customer service and horrible stability (my house is just 5 meters away from the exchange). Used Sky before, no problem at all.
STAY AWAY from EE broadband!
- Location
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- Location
- Leicester
- Reviewing
- EE
- Date
- 2014-02-18
- Comments
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Two words - Awful service. Have never gone on web to write a review before but I am appalled at the service to date from EE (and I have not even received my broadband yet). Encouraged by "customer services" advisor to actually cancel the order so I have! Avoid.
- Location
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- Location
- Birmingham
- Reviewing
- EE
- Date
- 2014-02-14
- Comments
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The internet speed is ok in my area , but the it is the customer service that they have got to improve. Service is bad . The operator will often transfer your call & make u wait for a very long time ( more than 10 minutes ).
- Location
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- Location
- Essex
- Reviewing
- EE
- Date
- 2014-02-12
- Comments
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I have been a customer of T mobile for many years; I have two mobile lines with them. I'm due to move from my house to new address, and EE offered me a broadband and landline package. I had very bad experience with the customer service when i phoned them yesterday to enquire about my new order which suppose to start in 8 days time; they bounced me from one person to another five times and kept me on telephone line for 65 minutes to reach to a very rude woman in the broadband department; she even hanged up on me while I was talking to hear.
I was so cross and upset I decided to cancel my order with EE home broadband after I read the previous very bad reviews. I'm so lucky to transfer my current service with BT to my new address.
Customers and buyers…….have peace of mind and stay away from EE customer service.
- Location
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- Location
- sutton
- Reviewing
- EE
- Date
- 2014-02-10
- Location
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- Location
- Sheffield
- Reviewing
- EE
- Date
- 2014-02-08
- Comments
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No, I do not work for EE, just in case anyone gets that impression. It seems that if you have anything good to say about EE, then people think you work for them or are paid to do it. I switched from Talktalk to EE this week. My phone line switched over without a hitch and although there was a slight delay in activation of my fibre broadband (apparently caused by BT) I have been up and running for the last three days without any hitch, speeds of about 40M on average - and that's from a slave socket at the opposite side of the house - 22M on the wireless network in my office. No drop out. No interruptions and my movie streaming is flawless. Maybe I'm situated in a good area, or maybe I'm just lucky, but I haven't had a single thing wrong with the service I get from EE. The router arrived in good time, plugged it in and let it synchronise for five minutes, entered my password for the wireless and that's it. Up and running with no fuss or drama. I'm happy and based on my experience, I wouldn't hesitate to recommend EE to my friends or family as an internet provider. Far better than my Talktalk internet service, which did drop out far too frequently, usually half way through booking holidays or buying stuff online. As a self publishing author, I also need to upload my book files and design covers, and this was also frustrating. It didn't give me the speed that they claimed it would, and at weekends it was practically snail pace. So, I'm happy I switched, and I'll say it again for the suspicious...I do not work for a get paid by EE to say this! Okay?
- Location
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- Location
- Glasgow
- Reviewing
- EE
- Date
- 2014-02-05
- Comments
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To all do not sign with ee biggest mistake you will make.we signed up last month and since then our landline has crashed twice not only that we had two wait over three weeks each time to get it fixed.the call.centre in india are pathetic idiots who are rude and uneducated dumb retards who dont have a clue.now our broadband crashed which has been nearly four weeks running I have had to phone them up everyday to find out what's going on as they don't phone back, I have also told them taking court action in which there blocking my calls or keeping me on hold for up to half an hour at a time then reject my calls. Biggest bunch of morans who canny sort it.am now moving to another broadband after this carry on.oncw again please do not make same mistake I did.dont go with these hillbilly retards
- Location
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- Location
- Aberdeen
- Reviewing
- EE
- Date
- 2014-02-04
- Location
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- Location
- Acton
- Reviewing
- EE
- Date
- 2014-02-04
- Location
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- Location
- Wrexham
- Reviewing
- EE
- Date
- 2014-01-28
- Comments
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One word - BUFFERING. If you enjoy watching that lovely circle turning in the middle of your screen go with EE. Absolute rubbish. Don't do what I did and ignore the reviews to save yourself a couple of quid every month. Stay clear!
- Location
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- Location
- Somerset
- Reviewing
- EE
- Date
- 2014-01-25
- Location
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- Location
- Northumberland
- Reviewing
- EE
- Date
- 2014-01-23
- Comments
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Stay clear. I had my broadband connected 6 days ago and today and today they try and take £91 from my account. Broadband wasn't turned on until a week after the promised date. I signed up for a half price deal, never got it.
Phoned costumer service to discuss and I have to say to phone operative was dam right rude she told me the half price deal I was promised would be applied within the first 12 month. My advice is to stay clear
- Location
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- Location
- Coventry
- Reviewing
- EE
- Date
- 2014-01-21
- Comments
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EE is just a NIGHTMARE! Since the beginning of January I am having about an hour internet per day, with a speed of 0.2 Mb/s, otherwise there is no connection!!!! I called tens of times, and every time they ask me to look at the router homepage, unsecrew the phone socket et the usual rubbish, then apparently they raise a bit the speed on my connection so I get the internet for about an hour then the connection is lost again for the rest of the day!!! Don't go with EE please.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2014-01-19
- Comments
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EE is the worst broadband i have ever had i only get 876 kbs its disgraceful. Its crap, end of.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2014-01-17
- Location
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- Location
- Buxton Derbyshire
- Reviewing
- EE
- Date
- 2014-01-05
- Comments
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I bought this package as it was only going to cost me £2.50 a month and that I could remotely connect to my place of work. It turns out that the remote connectivity is not part of the package and it was definitely not mis-sold. You can have your £55 EE and keep your shoddy broadband and poor customer service. I'm off! I suppose you get what you pay for.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2014-01-02
- Location
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- Location
- preston lancashire
- Reviewing
- EE
- Date
- 2014-01-01
- Comments
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This is the worst company in the world. i went with ee thinking i was getting away from what i though was the worlds worst company talk talk but as bad as they are ee make them seem perfect. only been with ee for about 3/4 months and had to raise a numver of complaints due to incorrect billing and customer service and moved home and took them with me due to refusing to pay cbf and they have just told me i will not be getting any broadband service untill the 15th of jan due to it being fiber and they can not put me on adsl untill then yet im paying for a service i cant use what a joke can not wait untill they put up the prices so i can leave this scam of a company or hopefully they get shut down first but how unlikely is that? my advise to anyone wanting to join ee is to run as far and as fast away from them they are nothing but theives.
- Location
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- Location
- leeds
- Reviewing
- EE
- Date
- 2013-12-27
- Comments
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can`t download torrents... i was downloading with virginmedia connection, but ee it`s not downloading. Very unhappy... and i should pay 18month contract for this???? SH*T
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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