EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 901 customer ratings since 2021-01-26 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,548 Customer Reviews over 39 pages

  • Reviewer
    Location
    Preston
    Reviewing
    EE
    Date
    Comments
    Garbage broadband. Can't give it any stars. Gives me so much trouble. No way to stream. No way to get any speed (around 1.5mbps most of the time). Just completely useless garbage. Totally garbage service department. EE Broadband = Total Garbage. KEEP AWAY!!!
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Comments
    I took out broadband with EE (dec 2013) i have had no problems with it. I got a data boost on my phone which is ideal for me and the kids. Very friendly customer service reps and also really helpful! Have no complaints with my broadband! Just thoyght id throw a nice one in there seeing all the negativity.
  • Reviewer
    Location
    Malvern
    Reviewing
    EE
    Date
    Comments
    Lied to again and again by customer services, very poor signal slow speeds. Not what you’d expect at all.
  • Reviewer
    Location
    Gillingham
    Reviewing
    EE
    Date
    Comments
    I cant express to everyone on here how thankful I am to have read these negative reviews in time to cancel my contract with EE. I would like to begin by saying I too experienced lies from sales staff in EE, router was a no show as well as BT Engineer all before my contract had even started. Called SKY, guess what?! Engineer arrived next day and I'm happily surfing the net with no problems. Save yourselves!!
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Comments
    1 star is would be generous for EEs broadband custome service we applied for ee broadband but after 2 months of phone calls we still have not recived a router or got a land line or broadband so are cancelling our policy. DON'T WAST YOUR TIME GO WITH ANYONE ELSE.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    EE
    Date
    Comments
    Appalling service....

    Ordered landline & broadband through local EE store mid Dec. Was advised it would be a simple process and would take 10 days max to have me connected and up and running. Two full months later I still have no broadband and no router. Despite at least 20 calls to EE (and no correspondence from them or calls being returned) I keep being fobbed off with the excuse that one order system cancels out another and it was processing then cancelling my order. I was given 5 separate occasions when my line was due to go live. Every time I had to call EE off my own back as the order was never fulfilled on the due date and the router never appeared. It was a vicious circle and despite most of the customer service people being very pleasant on the phone, not one of them was able to get this to work and I was blatantly lied to and given the run around by several of them when they said my router was on its way and they would return my call to confirm. This in addition to holding for ages on 4 occasions to only be cut off with no explanation.

    I finally had enough and cancelled today as I have no faith in the service or ability of EE to listen to and serve its customers. Sorry wears a bit thin after the 20th time...

    Never again, avoid at all costs. Wish I had seen the reviews before I signed up!
  • Reviewer
    Location
    sutton
    Reviewing
    EE
    Date
    Comments
    Installing EE broadband is my biggest regret, it is utter rubbish. The broadband speed is slow beyond belief, a total rip off, there is no way I will have anything again by EE, my recommendation is too stay clear.
  • Reviewer
    Location
    Croydon
    Reviewing
    EE
    Date
    Comments
    I never been disappointed like this by a service, very poor service, very rude stuff
  • Reviewer
    Location
    Great Yarmouth
    Reviewing
    EE
    Date
    Comments
    Signed up for Mobile Broadband using an Osprey. Service is so intermittent its basically unusable. Contacted EE Technical Support and was raised to level 2 then level 3 as they agreed there was a connection/speed problem. Was advised they would call within a week. No call, so called them back, now they are saying its in hand but there is no time scale to getting the problem fixed, could take a year! but I can't cancel and have to continue paying £35 a month for a service we can't use.
  • Reviewer
    Location
    Seaham
    Reviewing
    EE
    Date
    Comments
    Dreadful. Slow. Ineffective tech support.
  • Reviewer
    Location
    retford
    Reviewing
    EE
    Date
    Comments
    Worst company ever! EE fiber optic is crap! Everything about it the speeds we were promised are worse than my 3g signal on my phone. We signed into this in November and have been on the phone to the worst customer services team I've ever encountered, a total of 3 times a week since! We are now moving home and have been told it takes 9 days to transfer........ I'm still sat waiting and I've rung them a total of 6 times (over 45 mins on hold each time) in 3 days as now we are over the expected 9 days. Since the last call complaining we now have a date of 11th April. This is over 30 days since we told them we were moving. Let's see if it gets done by then or will I have to call again
  • Reviewer
    Location
    Glasgow
    Reviewing
    EE
    Date
    Comments
    Excellent customer service provided with Ross in the Motherwell store.
  • Reviewer
    Location
    Cambridge
    Reviewing
    EE
    Date
    Comments
    Ok, I wish there was an option to give ZERO stars to especially the 'Broadband reliability' and 'Speed' and 'Customer Service' who kept telling me that my ''laptop was slow'', ''there are too many devices using wifi at the same time'' (and by too many they meant the TWO that I was using) Overall after a year through my contract the internet speed was a JOKE! I kept complaining all the time but when I finally was so resigned and outraged with the level of customer service, I stopped calling at all (WASTE OF TIME AND ENERGY as they never DO ANYTHING, just talk and blame YOUR devices, YOUR address, YOUR whatever!) So when I called them last month and complained about the rubbish speed of my internet and I demanded a refund for the service that, ultimately, I WAS NOT getting, they told me that because I had not called since December, they can't issue me with a refund!!! So make sure you call them every single day and complain each and every time you have a problem! EVERY DAY! The 'regular' customer service people always gave me the attitude that I did not appreciate so on further occasions I always wanted to speak to a manager! The managers have always been much more professional when talking to me but there was NEVER a good solution to my problem. I called and called on numerous occasions and finally they decided to send an 'engineer' over....OH MY GOD!!! I felt like some weight had been lifted off my shoulders...until he arrived. Knelled down to the socket, dismantled it, checked the cables, ran the BT WHOLESALE SPEED TEST on his tablet and said ''all is fine, speed 5.4'' I protested and checked if my smart TV was connecting to the wifi and after 2 minutes or so it displayed the very familiar message ''cannot connect to your network'' and as soon as it did that, I ran the BT WHOLESALE SPEED TEST again and it showed speed of 2.3 - to sum up within the 5minutes that the engineer was in my house the speed dropped from 5.4 to 2.3 !!! you know what the engineer did? he said he had to go to another job and that there was no fault with my service!!!
    I could go on and on and on but I don't want to waste any more of my precious energy on EE - THEY ARE RUBBISH! I have just switched to Plusnet and hope I will be getting not only better internet speed but also better customer service!
    I still have my two mobile phones with EE but am looking into switching too! Enough is enough!
  • Reviewer
    Location
    Bolton
    Reviewing
    EE
    Date
    Comments
    I haven't got as far as getting my broadband upgraded yet, but already I'm regretting getting started on this process. Appalling customer service, the worst I've ever encountered: no-one I've spoken to has any idea of what is happening, and I just get passed around and kept on hold for 30 minutes at a time. The on-line system doesn't even manage to send out the automated verification e-mail when I've tried updating my e-mail address. A no-stars performance.
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Comments
    The customer service is non-existent. You might as well talk to a brick wall. My phone has not been working for over a month despite numerous phone calls, three trips to the EE shop and waiting for promised call backs on land line which never occurred. They promised to deliver a new replacement phone between 6 and 10pm today. Guess what? It never happened.
  • Reviewer
    Location
    dudley
    Reviewing
    EE
    Date
    Comments
    EE get no stars for anything!They don't sort out issues,the speed is diabolical and they don't reply to customers complaints unless you threaten them with ofcom!!Terrible!
  • Reviewer
    Location
    Cardiff
    Reviewing
    EE
    Date
    Comments
    The worse thing we ever did changing from sky to EE. A COMPLETE NIGHTMARE. CUSTOMER SERVICE RUBBISH..We had basic package which was dreadful .slow .slow slow.Gaming impossible .droping out constantly.We upgraded to fibre .No difference at all Slow slow dropping out constantly.Waited for an engineer to call.Took time off work..No one turned up .No apology no word from EE. They are a disgrace.They fob you off and treat their customers disgracefully.I have wasted hours and hours phoning them.
  • Reviewer
    Location
    Kent
    Reviewing
    EE
    Date
    Comments
    If there was a 'zero' option, then I would give it. Absolutely awful Broadband. We are 5 months into our 1 year contract and cannot wait to leave EE. Constant buffering, cannot watch videos or Amazon Firestick. Everything takes forever to load. I have 2 children and they cannot do their homework at the same time. Contacted customer services (in India) several times and always go through same thing; try this, try that. But nothing ever changes. Was with Sky before and perfect. AVOID EE
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Comments
    We tried to upgrade our EE broadband to fibre, but instead got disconnected. That was 3 weeks ago. Since then it has been a catalogue of errors, misinformation and lengthy phone calls with many EE staff in most departments. My partner has been on the phone to them pretty much every day for the past 3 weeks, often for an hour or more. No-one can find a fix to the problem. Lost the will to live.
  • Reviewer
    Location
    south shields
    Reviewing
    EE
    Date
    Comments
    This company EE is a nightmare DO NOT MAKE THE MISTAKE I DID .ordered broad band deal on 15th of novemember 14 to be conected before 28th of december.no router of internet told had to wait 10 days as had not been registered 8th of jan no router or internet not registered then told 16th of jan rang up no router yet or internet rang today said 20th jan for connection then 23rd jan then got text saying 26th of jan had no internet or phone .complained to EE got adviser with attitude problem .WHAT A NIGHTMARE
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Comments
    Waited 3 hours 37 mins on phone; to be the nothing can be done.
    One word cam sum EE Broadband up: "crap"


    Kevin Bacon would not be impressed.
  • Reviewer
    Location
    Acton
    Reviewing
    EE
    Date
    Comments
    EE broadband is slow & customer service is non-existent. We've had our BT phone line damaged by building work to the property next door. EE are reliant on BT Open Reach engineers turning up on an agreed date to fix the problem. As a result, we've had no broadband since Jan 20 and it's now Feb 4 because the engineers have failed to turn up. I've clocked up over £40's worth of calls to EE's 08 numbers but no closer to resolving the situation. Olaf Swantee needs to get his house in order. The Indian call centre is appalling and the arrangement with BT Openreach is broken. We had a similar problem last year and in fact it has got worse. Stay away from EE products!
  • Reviewer
    Location
    MacKay
    Reviewing
    EE
    Date
    Comments
    No ratings
    Repeated Lies,Lies,Lies,Lies,Lies,Lies,Lies,Lies,Lies,Lies,Lies,Lies. From EE and BT
    Hang up,hang up, hang up,hang up, hang up, hang up the call with explanation.
    Poor crackling lines.
    Advisers that don’t understand you.
    Worst company on the PLANET
    Quick and efficient
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Comments
    Absolutely shocking. Avoid!! Cuts all the bloody time, internet only works in the room where the actual modem is..
  • Reviewer
    Location
    Glasgow
    Reviewing
    EE
    Date
    Comments
    NO RATINGS
    lieslieslieslieslieslieslieslieslieslieslieslieslieslieslislies
    from EE and BT
    hanguphanguphanguphanguphanguphanguphangup
    without explanation
    Three months to install broadband, still not efficient
    Advisors that can’t understand you
    Hours of fruitless calls to EE
    Quick to take you’re money for a service you’re not receiving!
    Worst service ON THE PLANET
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Comments
    Awful.
    The worst internet I have ever had. Watching a 30 minute program online takes about 3 hours...enough time to watch The Green Mile or The Wolf of Wall Street. Constantly resetting and waiting for wifi to connect to devices. Usually spend my time using free coffee house broadband to complete University assignments because EE broadband is so awful. Avoid at all costs. Customer services don't care or understand either, hence why I switched from EE to O2 on my mobile contract earlier this year. I would not recommend EE whatsoever.
  • Reviewer
    Location
    Swindon
    Reviewing
    EE
    Date
    Comments
    Worst company I have ever dealt with. Mistake after mistake, with no accountability and communication. Each person you speak to blames the last person you spoke to and then makes another mistake. They keep paying us to delay supplying us Internet. They're awful at handling home move orders. They missold to us, telling us that we'd get much higher Internet speeds than we actually get. I call them up about twice a week to try and get things solved and correct their mistakes. Never choose Ee if you know what's good for you.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Comments
    I cannot even rate EE, mainly due to their Customer service. They called me and offer me a very good deal, saying they would take over my current provider and everything will be done without me doing anything. I would keep my landline etc. This is two months later and I have been the one chasing them and finding so many errors that they have made. Their staff are very rude, hang up on me, and have installed a second line on my phone which I do not know about, do not have a number for while my previous provider has not been taken over. At 1 point I asked the rude customer service man if i had not made these calls I would have been paying two companies and he simply said yes. I can even express how unhelpful they are. But I would advise anyone wanting to join EE to please investigate this company thoroughly.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.