1,519 Customer Reviews over 38 pages
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- Location
- Bristol
- Reviewing
- EE
- Date
- 2015-11-19
- Comments
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I think ee broadband is good for the internet in general , the problems I has were actually when needing customer service. I would be on hold for a long time, felt as if my enquiries weren't dealt with as they could of been or particularly helpful. Was charged for phone line which I did not have, which was later refunded as I made a complaint about a diffrent matter, and when they looked up my notes etc they found out I was being over charged which resulted me being owed £221 by the company, which I might add took 2 months for them to pay me back, which I think is a joke because whenever I was a few days late with a bill the company would be keeping check on me to see when I could pAy, bearing in mind I was with company approximately 2 years and would always pay bill, but never took 2 months. I have now decided to move to sky broadband.
- Location
-
- Location
- Bristol
- Reviewing
- EE
- Date
- 2016-08-24
- Comments
-
I was convinced in an EE store to change my home broadband, TV and phone line to EE, it will be cheaper and seamless, I was told.
All the equipment was delivered and I had it all connected, it was a case of unplugging my old equipment and plugging the EE equipment in.
IT HAS NEVER WORKED
I have spent countless hours on the phone to EE trying to resolve the problem, being told one thing then another, first there was a condition on the line, then they had told me the go live date was wrong – a month later I still have no TV and no broadband.
I tried on a number of occasions to cancel the service but end up having to argue my case with someone who “wants to resolve the issue”.
I have now gone back to BT but have to wait another week to be switched on. I have no idea what will happen then as I’m sure that EE have somehow messed up the line in the switch over.
To add insult to injury EE took £80 out of my bank account today, after another hour long phone call I’m told that these charges are for the broadband and setup fees for a service THAT HAS NEVER WORKED!!
These charges were taken even though there was an £80.45 credit on my account, I’m told that I will have to phone up again when my BT goes live to request a refund.
I can quite honestly say this is the worst experience I have ever had with any company – The people you talk to in the call centres are as helpful as they can be but that is no compensation for the awful, awful service that this company provides.
I have been with EE for many years and we currently have 3 phone contracts with them, I was expecting a good service from them what I got however I got the worst service in history. I have been without broadband or TV for a month now. Everything about this has been a world of pain, inconvenience and cost – I’ve yet to find out how much all these many, many phone call will cost!
DO NOT GO WITH EE!
- Location
-
- Location
- Bristol
- Reviewing
- EE
- Date
- 2018-08-02
- Comments
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EE broadband is so bad it cannot be used. It cannot serve one device let alone multiples so the router is trash as well. My firestick freezes all the time (it did not with SKY) so my 3 year old gets really frustrated with her cartoons. This ISP it totally UNFIT FOR THE PURPOSE. Customer Service department takes the p**s out of us. What a disgusting company this is. DO NOT GO NEAR EE UNDER ANY CIRCUMSTANCES!!!!!!!!!
- Location
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- Location
- Bristol
- Reviewing
- EE
- Date
- 2018-08-25
- Comments
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AWFUL broadband. Deliberately slowed my old broadband so I had to 'upgrade' to their new faster service which is totally unworkable! Drops out every 15 mins meaning you a forever losing work and having to reboot. Never get calls back from tech department.... I have now Switched to another provider which is easy and highly recommended.
- Location
-
- Location
- bristol
- Reviewing
- EE
- Date
- 2015-10-08
- Comments
-
I would not recommend this broadband to anyone it's been a hassle since installing it (which took over a month and took 5 phone calls each took over an hour because we where on hold for ages + going into the store for help,they just gave us a phone and said we had to ring) all that hassle and the EE man only took 5 minutes to install it. They also over charged us a extra 2 months and they didn't realise so we needed to call again. The first time we wanted to cancel I complained and they hung up on me. There customers service is total crap is a under statement.
- Location
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- Location
- Bristol
- Reviewing
- EE
- Date
- 2014-09-18
- Comments
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Very poor service. I ordered this service and went through all the purchase. The lady said service will be up and running in 7 days. I later received a text that service will be delivered in 2 weeks. Still nothing. I called EE only to be told they got my address wrong and have being trying to reach me. REACH ME ON THE PHONE ION MY HANDS???? Never rang. I will also be taking my phone from Orange in a few months. This is a very poor service. I have been with Orange for 15 yrs but time is up with this EE stupidity.
- Location
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- Location
- bristol
- Reviewing
- EE
- Date
- 2017-01-29
- Comments
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Amazingly slow, way below what EE advertise as the average rate. Makes all sorts of stuff very time wasting and complicated.
I would have signed up with Virgin but the said they couldn't accommodate me at this address
- Location
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- Location
- Bristol
- Reviewing
- EE
- Date
- 2014-05-06
- Comments
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Was previously only able to achieve 3meg on the copper unlimited broadband, due to our distance from the exchange.
Fibre was launched in our area on the 10th April so we ordered the 40meg fibre basic package on the 13th.
Fibre was activated on the 2nd of May.
New Brigthbox 2 router is brilliant and we get the full 40meg and 10 meg upload speed. Downloaded a game via Steam to test speed at 4.5mbs a second! 4 gig data took 15 mins.
Slightly marked down on their customer service who were very inaccurate about our activation date. To their credit though, they gave us a month free in compensation for the inaccurate activation date information.
Some of the other reviewers on this site don’t seem to understand the limitations that cooper wire has on the speed of you connection from the local exchange and limitations of Wi-Fi technology.
For an accurate speed test connect via Ethernet to the router and run the BT wholesale speed test.
- Location
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- Location
- Bristol
- Reviewing
- EE
- Date
- 2017-05-23
- Comments
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Absolutely useless
Moved house 10 weeks ago and they can't switch the line
After contacting them several times
If you can't do the job don't stay on business
Waist off time
- Location
-
- Location
- Bristol
- Reviewing
- EE
- Date
- 2014-11-25
- Comments
-
When I joined they waved the connection but they cancelled the engineer's visit and by the time it was installed it took me just outside the 2 weeks cool off period. Then the first time I used the landline, it was terrible, sounded like I was in a rain tunnel. I phoned them to cancel the contract only to be told...you have guessed...couldn't do it as it was just outside the 2 weeks. After more calls and to placate me they gave me a month's free and promised to send the engineer for free only to charge me £80.50 some 3 months later. I had to ring them for the refund numerous times and still waiting at the time of writing this. I made contact with BY Opne Reach who advised me to request the engineers report ( he clearly told me at the time that it was their line not my equipment). When I did just that, finally they agreed to refund the charge but still waiting. Bottom line: they will promise anything until they get your signature on the dotted line. The staff in the UK are very good but once they transfer you to "Technical" you can forget of any sense. In my case I feel like they induced in the contract under false pretences, promised something they could not deliver. AVOID AT ANY COST!!!!!
- Location
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- Location
- Bristol
- Reviewing
- EE
- Date
- 2014-08-18
- Comments
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Utterly shocking service. For well over a month now I've been getting broadband at the painful stagger rather than a healthy trot, and I've had to endure the horrors of EE's dire customer service four times. Every time I call I get a chippy, patronising voice on the phone who repeats the same excuses as the previous one, and then tells me that they will call me back. They never do. I experienced faster, more reliable internet on my dial-up modem ten years ago. Whenever I call up their "helpdesk" and hear the little voiceover saying how EE is the UK's "fastest, most reliable network" I have to restrain the urge to laugh bitterly. I'm heartily sick of having to deal with these chumps, and I'll be ditching them as soon as I've identified an alternate provider.
- Location
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- Location
- bristol
- Reviewing
- EE
- Date
- 2015-01-14
- Comments
-
Giving EE A one star rating is far too good for them. Their customer service is appalling. They say the will ring back but often do not. They say its not their fault the problem lays at the suppliers door and it will take 72 hours to rectify.My broad band started on 22/12/2014. As of 14/1/2015 the problems are still not resolved.Despite over 10 phone calls some of which lasted for nearly TWO HOURS I have very slow download speed which affects streaming programmes,making it very difficult. They say up to 17mb download speed but typical is 8 to 9 mb. I get no where near that speed. Their line manager is typical of call centre personnel having well rehearsed answers and assurances of rectification even allotting a case manager who will keep one fully informed of the progress. In my experience some three weeks plus on is yet to materialise.I have to guess there is no progress as I have yet to be called by her. To leave them now they want in excess of £170 for a service they have failed to provide. I think distance selling ( over the phone) for a service that fails to comply with verbal and advertised product should be warrant enough to leave this company with out having to pay their unreasonable charges. After all they have failed to observe the contract they wish to implement by not providing the service portrayed.BUYER BEWARE this company in my estimation has serious failings and needs to be taken to task.
- Location
-
- Location
- BRISTOL
- Reviewing
- EE
- Date
- 2017-09-14
- Comments
-
Am with ee for both broadband and mobile, no issues with either. Good mobile coverage - internet too new to comment on speed/ reliability but so far so good. Moved from Vodafone recently. EE Probably the best customer service I've ever had- in stark contrast with Vodafone who I hated having to deal with. You get to speak to someone within minutes and they are helpful and communicative and happy to put things right. Would confidently recommend ee to friends and family. P. S. I'm not being paid to write this
- Location
-
- Location
- Bristol
- Reviewing
- EE
- Date
- 2016-05-09
- Location
-
- Location
- Bristol
- Reviewing
- EE
- Date
- 2014-12-23
- Comments
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An Absolute no go company. I had experienced Talk Talk before and thought it was the worst Internet company ever, until I signed up to EE. Their customer service doesn't exist and the help line I actuallys bogus! Last call lasted 1 hour and 13 minutes, no reply. After a moltitude of others before, I left the phone on the line on loudspeaker for over 2 Hours on a separate occasion, got a reply from a representative asking me what was wrong, before putting the phone down on me. Deleted my account and got debited for it anyway. The case has now been sent to the ombudsmen.
- Location
-
- Location
- Bristol
- Reviewing
- EE
- Date
- 2014-03-24
- Comments
-
We switched from Talk-Talk, having read the reviews I was fully expecting awful quality from EE but their switchover process was flawless, and the main thing, SPEED, has been as good as or better than Talk-Talk was. Avg 10MB download, which is fine for ADSL. Streaming video works better too. Not one issues of reliability or speed so far.
Just thought I'd add my experience by way of balance ...
- Location
-
- Location
- Broadstairs
- Reviewing
- EE
- Date
- 2018-08-11
- Comments
-
This is terrible broadband and EE is a terrible company to deal with. The service department literally do nothing except give false promises. The download speed for this provider averages as low as 1.2Mbps!!! This is basically Unuseble. Best advice?....KEEP AWAY FROM EE BROADBAND!!!!!
- Location
-
- Location
- Broadstairs
- Reviewing
- EE
- Date
- 2018-03-12
- Comments
-
EE broadband - slow, unreliable, no value for money. It stops when my phone rings and even when the heating switches on. Absolute Rubbish.
- Location
-
- Location
- bromley
- Reviewing
- EE
- Date
- 2014-08-21
- Comments
-
The reviews on this website pretty much sum up ee broadband; probably the worst customer service I've experienced with rudeness and indifference seemingly scripted in. Internet throttling at peak times, random charging for phone calls..and refusing even to disconnect the service and charging you through the wallet for all of this..call centre? If they dont agree with you, they cut you off...my sage and chastened advice? Go elsewhere..
- Location
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- Location
- Brotton
- Reviewing
- EE
- Date
- 2018-01-06
- Comments
-
Very slow speed 4.59mb
- Location
-
- Location
- Brsitol, UK
- Reviewing
- EE
- Date
- 2016-04-12
- Comments
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I would only recommend EE if you had no other option!
When the service went wrong, it took 3 months, 7 visits and 5 days off work to resolve. They closed the fault twice whilst it was still open with BT. As a 'good will gesture', they kindly gave me 3 months free - the same period that it didn't work for.
Shambles of a company that I am transferring both mobile and home accounts from.
- Location
-
- Location
- Buckley
- Reviewing
- EE
- Date
- 2018-01-30
- Comments
-
I have fibre broadband. Speed slower than a snail. Can't wait for contract to end and go with someone else. Definitely will not recommend to anyone.
- Location
-
- Location
- Bucks
- Reviewing
- EE
- Date
- 2018-04-27
- Comments
-
Terrible experience with EE. Broadband was always very slow and so we changed provider when we moved house. Cancelled contract however EE continued to take money from my account, which I only realised a couple of months later. Called EE and they still failed to cancel it two further times, taking more money from my account. EE confirmed they owe me over £200 and keep telling me they have paid me, or sent a cheque but so far all I have received is a measley £30 and even that has taken 3 months to receive. I'm at my wits end with them and would not recommend them to anyone!!!
- Location
-
- Location
- Bullfrog
- Reviewing
- EE
- Date
- 2015-01-19
- Comments
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EE Broadband is fine until there is problem. The overseas call centre are the rudest, most inept bunch of people I have ever come across. I was given different stories each time as to why my landline and broadband were down, spoken to rudely, dropped calls when questions I asked weren't on the script and people who say they'll call back and then don't.
You get what you pay for and even though BT was a lot more expensive, if you had a problem it was sorted out promptly and politely.
If you can't provide adequate service then you shouldn't be selling broadband.
- Location
-
- Location
- bungay suffolk
- Reviewing
- EE
- Date
- 2016-11-04
- Comments
-
Omg wish i had read reviews before joining what is prbaby the worst broad band ever was on bt and using 3 now tv boxes no problem now cannot use any web pages seem slower than dail up a virtually un useable broadband
- Location
-
- Location
- burgess hill
- Reviewing
- EE
- Date
- 2015-01-08
- Location
-
- Location
- Burnham
- Reviewing
- EE
- Date
- 2018-07-31
- Comments
-
It has come as a real shock that broadband can be as slow as this with no customer care support and no interest from EE at all once you have been duped into signing the contract. I would give no points or even minus points if I could it is that bad!
- Location
-
- Location
- Burnley
- Reviewing
- EE
- Date
- 2017-06-01
- Location
-
- Location
- Burnley
- Reviewing
- EE
- Date
- 2016-02-07
- Comments
-
I joined ee to try save some money on my home broadband - I made the biggest mistake of my life. I have had to call them out 5 times and still the speed is fluctuating between 0.2 mb and 1.0 mb - totally useless - can hardly call it broadband. Their customer service is RUBBISH every time a level 1 technician answered phone he couldn't resolve it and said he would pass it on to a level 2 and they would ring me back - NEVER DID on 3 occassions Avoid EE like the plague - I can't wait to get back to VIRGIN - a million times better company
- Location
-
- Location
- Burnley
- Reviewing
- EE
- Date
- 2014-08-23
- Comments
-
EE is disgusting! Iv been with them last 6 months. I moved house 4 months ago, I have not had home broadband for these 4 months! I have not been compensated! Iv been booked an engineer for the 4. time. To release this contract I would have to pay £270!!!! Lovely!
- Location
-
- Location
- Burton on Trent
- Reviewing
- EE
- Date
- 2017-02-28
- Comments
-
Our speed 0,25 Mbps - contract for 18 months - no possibility to cancel the contract. After time-consuming calls to EE technical support there is always improvement for 3 days so the speed is 3 Mbps, but after 3 days there is 0.25 again.
- Location
-
- Location
- Bury
- Reviewing
- EE
- Date
- 2020-08-17
- Comments
-
They’ll set up a broadband appointment with you two weeks in advance at the earliest, you’ll take off work to be home for the setup, then they will no-call/no-show, then they won’t do anything to fix it besides call the next day with another list of appointments you will have to take even more work off for :)
- Location
-
- Location
- Bury
- Reviewing
- EE
- Date
- 2015-01-06
- Comments
-
Worst, worst, worst, worst broadband I have ever used. Switched from Talk Talk thinking I was getting a better deal, but that was a huge mistake. First had it installed back in September, well they didn't connect in time so had no internet for a week. Then they said the fibre broadband doesn't work in my area AFTER I switched. At least once a week the internet stops working. Then goes back to the same rubbish speed it provides. Not enough to even download/stream content. Youtube is a no go area at times. For the past 3 weeks my internet has been the equivalent to the dial up internet from the past. Customer service staff has gone as far as to ask me to get a screw driver to unscrew my phone socket. As far as I'm concerned, you bring an engineer to my home and do what you think needs doing. After 4 awful months with EE, I'm switching back to Talk Talk. Your mobile network is just as bad by the way.
- Location
-
- Location
- Bushey, Hertfordshire
- Reviewing
- EE
- Date
- 2014-07-03
- Comments
-
Don't waster your time with EE. After limping along with a speed of 0.2, I resorted to phoning the Helpline three times. Three times I was cut off after spending nearly an hour each time going through all the same points. They agreed the speed was slow but did nothing to help. I couldn't face anymore non Helplines so have now ditched EE & changed provider. Very happy now!
- Location
-
- Location
- Buxton Derbyshire
- Reviewing
- EE
- Date
- 2014-01-05
- Comments
-
I bought this package as it was only going to cost me £2.50 a month and that I could remotely connect to my place of work. It turns out that the remote connectivity is not part of the package and it was definitely not mis-sold. You can have your £55 EE and keep your shoddy broadband and poor customer service. I'm off! I suppose you get what you pay for.
- Location
-
- Location
- Caernarfon
- Reviewing
- EE
- Date
- 2019-04-29
- Comments
-
Switched over from very reliable Sky ISDN, because of the 10GB mobile data offer. Took over 2 weeks to settle down - constant dropouts/speed issues etc. Infuriating, compared to top providers. But a month on, the speed is constantly 20 mbps (advertised as 13),and the router/modem seems to have a better range than the cheapo Sky box. Seems a good bargain for £21 (so far). Haven't had to talk to customer support, as yet.
- Location
-
- Location
- Cambridge
- Reviewing
- EE
- Date
- 2016-10-20
- Comments
-
everyday there is a couple hours the broadband speed is slower than 3G. Open a website page takes 2 mins or every longer.
- Location
-
- Location
- Cambridge
- Reviewing
- EE
- Date
- 2014-08-03
- Comments
-
AS simple as this... I am trying to upload a 289mb file to google drive. it has taken an a hour and is only at 85% I can't use the internet for anything else, no browsing, facebook or anything else. (forget about watching video). this happens when uploading any large file to any website. It is just terrible.
- Location
-
- Location
- Cambridge
- Reviewing
- EE
- Date
- 2015-09-22
- Comments
-
Appalling speed having left talk talk. Customer services - wait at least 30mins even then not guaranteed to getting through. Basically conned into a cheaper service now getting speeds of 2-3mps. The disastrous reviews say it all. Think they probably make their money based on termination charges as the service is so bad.
- Location
-
- Location
- cambridge
- Reviewing
- EE
- Date
- 2014-05-20
- Comments
-
Dont use them if you want to move house. Go for virgin or sky as EE moving process is rubbish in my experience.I work full time and am used to getting calls from delivery companies before they deliver so i can go home and not have to take the day off. Sadly EE cant offer this service as they are unable to talk to the engineers. So tomorrow i have to wait in for the enginner from 8-1.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.