EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 1816 customer ratings since 2020-04-18 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,519 Customer Reviews over 38 pages

  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I think ee broadband is good for the internet in general , the problems I has were actually when needing customer service. I would be on hold for a long time, felt as if my enquiries weren't dealt with as they could of been or particularly helpful. Was charged for phone line which I did not have, which was later refunded as I made a complaint about a diffrent matter, and when they looked up my notes etc they found out I was being over charged which resulted me being owed £221 by the company, which I might add took 2 months for them to pay me back, which I think is a joke because whenever I was a few days late with a bill the company would be keeping check on me to see when I could pAy, bearing in mind I was with company approximately 2 years and would always pay bill, but never took 2 months. I have now decided to move to sky broadband.
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was convinced in an EE store to change my home broadband, TV and phone line to EE, it will be cheaper and seamless, I was told.
    All the equipment was delivered and I had it all connected, it was a case of unplugging my old equipment and plugging the EE equipment in.
    IT HAS NEVER WORKED
    I have spent countless hours on the phone to EE trying to resolve the problem, being told one thing then another, first there was a condition on the line, then they had told me the go live date was wrong – a month later I still have no TV and no broadband.
    I tried on a number of occasions to cancel the service but end up having to argue my case with someone who “wants to resolve the issue”.
    I have now gone back to BT but have to wait another week to be switched on. I have no idea what will happen then as I’m sure that EE have somehow messed up the line in the switch over.
    To add insult to injury EE took £80 out of my bank account today, after another hour long phone call I’m told that these charges are for the broadband and setup fees for a service THAT HAS NEVER WORKED!!
    These charges were taken even though there was an £80.45 credit on my account, I’m told that I will have to phone up again when my BT goes live to request a refund.
    I can quite honestly say this is the worst experience I have ever had with any company – The people you talk to in the call centres are as helpful as they can be but that is no compensation for the awful, awful service that this company provides.
    I have been with EE for many years and we currently have 3 phone contracts with them, I was expecting a good service from them what I got however I got the worst service in history. I have been without broadband or TV for a month now. Everything about this has been a world of pain, inconvenience and cost – I’ve yet to find out how much all these many, many phone call will cost!
    DO NOT GO WITH EE!
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE broadband is so bad it cannot be used. It cannot serve one device let alone multiples so the router is trash as well. My firestick freezes all the time (it did not with SKY) so my 3 year old gets really frustrated with her cartoons. This ISP it totally UNFIT FOR THE PURPOSE. Customer Service department takes the p**s out of us. What a disgusting company this is. DO NOT GO NEAR EE UNDER ANY CIRCUMSTANCES!!!!!!!!!
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AWFUL broadband. Deliberately slowed my old broadband so I had to 'upgrade' to their new faster service which is totally unworkable! Drops out every 15 mins meaning you a forever losing work and having to reboot. Never get calls back from tech department.... I have now Switched to another provider which is easy and highly recommended.
  • Reviewer
    Location
    bristol
    Reviewing
    EE
    Date
    Ratings
    • Speed
      3 stars
    Comments
    I would not recommend this broadband to anyone it's been a hassle since installing it (which took over a month and took 5 phone calls each took over an hour because we where on hold for ages + going into the store for help,they just gave us a phone and said we had to ring) all that hassle and the EE man only took 5 minutes to install it. They also over charged us a extra 2 months and they didn't realise so we needed to call again. The first time we wanted to cancel I complained and they hung up on me. There customers service is total crap is a under statement.
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very poor service. I ordered this service and went through all the purchase. The lady said service will be up and running in 7 days. I later received a text that service will be delivered in 2 weeks. Still nothing. I called EE only to be told they got my address wrong and have being trying to reach me. REACH ME ON THE PHONE ION MY HANDS???? Never rang. I will also be taking my phone from Orange in a few months. This is a very poor service. I have been with Orange for 15 yrs but time is up with this EE stupidity.
  • Reviewer
    Location
    bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Amazingly slow, way below what EE advertise as the average rate. Makes all sorts of stuff very time wasting and complicated.
    I would have signed up with Virgin but the said they couldn't accommodate me at this address
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Was previously only able to achieve 3meg on the copper unlimited broadband, due to our distance from the exchange.

    Fibre was launched in our area on the 10th April so we ordered the 40meg fibre basic package on the 13th.
    Fibre was activated on the 2nd of May.

    New Brigthbox 2 router is brilliant and we get the full 40meg and 10 meg upload speed. Downloaded a game via Steam to test speed at 4.5mbs a second! 4 gig data took 15 mins.

    Slightly marked down on their customer service who were very inaccurate about our activation date. To their credit though, they gave us a month free in compensation for the inaccurate activation date information.
    Some of the other reviewers on this site don’t seem to understand the limitations that cooper wire has on the speed of you connection from the local exchange and limitations of Wi-Fi technology.

    For an accurate speed test connect via Ethernet to the router and run the BT wholesale speed test.
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely useless
    Moved house 10 weeks ago and they can't switch the line
    After contacting them several times

    If you can't do the job don't stay on business
    Waist off time
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Speed
      1 star
    Comments
    When I joined they waved the connection but they cancelled the engineer's visit and by the time it was installed it took me just outside the 2 weeks cool off period. Then the first time I used the landline, it was terrible, sounded like I was in a rain tunnel. I phoned them to cancel the contract only to be told...you have guessed...couldn't do it as it was just outside the 2 weeks. After more calls and to placate me they gave me a month's free and promised to send the engineer for free only to charge me £80.50 some 3 months later. I had to ring them for the refund numerous times and still waiting at the time of writing this. I made contact with BY Opne Reach who advised me to request the engineers report ( he clearly told me at the time that it was their line not my equipment). When I did just that, finally they agreed to refund the charge but still waiting. Bottom line: they will promise anything until they get your signature on the dotted line. The staff in the UK are very good but once they transfer you to "Technical" you can forget of any sense. In my case I feel like they induced in the contract under false pretences, promised something they could not deliver. AVOID AT ANY COST!!!!!
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utterly shocking service. For well over a month now I've been getting broadband at the painful stagger rather than a healthy trot, and I've had to endure the horrors of EE's dire customer service four times. Every time I call I get a chippy, patronising voice on the phone who repeats the same excuses as the previous one, and then tells me that they will call me back. They never do. I experienced faster, more reliable internet on my dial-up modem ten years ago. Whenever I call up their "helpdesk" and hear the little voiceover saying how EE is the UK's "fastest, most reliable network" I have to restrain the urge to laugh bitterly. I'm heartily sick of having to deal with these chumps, and I'll be ditching them as soon as I've identified an alternate provider.
  • Reviewer
    Location
    bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Giving EE A one star rating is far too good for them. Their customer service is appalling. They say the will ring back but often do not. They say its not their fault the problem lays at the suppliers door and it will take 72 hours to rectify.My broad band started on 22/12/2014. As of 14/1/2015 the problems are still not resolved.Despite over 10 phone calls some of which lasted for nearly TWO HOURS I have very slow download speed which affects streaming programmes,making it very difficult. They say up to 17mb download speed but typical is 8 to 9 mb. I get no where near that speed. Their line manager is typical of call centre personnel having well rehearsed answers and assurances of rectification even allotting a case manager who will keep one fully informed of the progress. In my experience some three weeks plus on is yet to materialise.I have to guess there is no progress as I have yet to be called by her. To leave them now they want in excess of £170 for a service they have failed to provide. I think distance selling ( over the phone) for a service that fails to comply with verbal and advertised product should be warrant enough to leave this company with out having to pay their unreasonable charges. After all they have failed to observe the contract they wish to implement by not providing the service portrayed.BUYER BEWARE this company in my estimation has serious failings and needs to be taken to task.
  • Reviewer
    Location
    BRISTOL
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Am with ee for both broadband and mobile, no issues with either. Good mobile coverage - internet too new to comment on speed/ reliability but so far so good. Moved from Vodafone recently. EE Probably the best customer service I've ever had- in stark contrast with Vodafone who I hated having to deal with. You get to speak to someone within minutes and they are helpful and communicative and happy to put things right. Would confidently recommend ee to friends and family. P. S. I'm not being paid to write this
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Comments
    1 star is would be generous for EEs broadband custome service we applied for ee broadband but after 2 months of phone calls we still have not recived a router or got a land line or broadband so are cancelling our policy. DON'T WAST YOUR TIME GO WITH ANYONE ELSE.
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    An Absolute no go company. I had experienced Talk Talk before and thought it was the worst Internet company ever, until I signed up to EE. Their customer service doesn't exist and the help line I actuallys bogus! Last call lasted 1 hour and 13 minutes, no reply. After a moltitude of others before, I left the phone on the line on loudspeaker for over 2 Hours on a separate occasion, got a reply from a representative asking me what was wrong, before putting the phone down on me. Deleted my account and got debited for it anyway. The case has now been sent to the ombudsmen.
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    We switched from Talk-Talk, having read the reviews I was fully expecting awful quality from EE but their switchover process was flawless, and the main thing, SPEED, has been as good as or better than Talk-Talk was. Avg 10MB download, which is fine for ADSL. Streaming video works better too. Not one issues of reliability or speed so far.

    Just thought I'd add my experience by way of balance ...
  • Reviewer
    Location
    Broadstairs
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is terrible broadband and EE is a terrible company to deal with. The service department literally do nothing except give false promises. The download speed for this provider averages as low as 1.2Mbps!!! This is basically Unuseble. Best advice?....KEEP AWAY FROM EE BROADBAND!!!!!
  • Reviewer
    Location
    Broadstairs
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE broadband - slow, unreliable, no value for money. It stops when my phone rings and even when the heating switches on. Absolute Rubbish.
  • Reviewer
    Location
    bromley
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The reviews on this website pretty much sum up ee broadband; probably the worst customer service I've experienced with rudeness and indifference seemingly scripted in. Internet throttling at peak times, random charging for phone calls..and refusing even to disconnect the service and charging you through the wallet for all of this..call centre? If they dont agree with you, they cut you off...my sage and chastened advice? Go elsewhere..
  • Reviewer
    Location
    Brotton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Very slow speed 4.59mb
  • Reviewer
    Location
    Brsitol, UK
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I would only recommend EE if you had no other option!
    When the service went wrong, it took 3 months, 7 visits and 5 days off work to resolve. They closed the fault twice whilst it was still open with BT. As a 'good will gesture', they kindly gave me 3 months free - the same period that it didn't work for.
    Shambles of a company that I am transferring both mobile and home accounts from.
  • Reviewer
    Location
    Buckley
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have fibre broadband. Speed slower than a snail. Can't wait for contract to end and go with someone else. Definitely will not recommend to anyone.
  • Reviewer
    Location
    Bucks
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible experience with EE. Broadband was always very slow and so we changed provider when we moved house. Cancelled contract however EE continued to take money from my account, which I only realised a couple of months later. Called EE and they still failed to cancel it two further times, taking more money from my account. EE confirmed they owe me over £200 and keep telling me they have paid me, or sent a cheque but so far all I have received is a measley £30 and even that has taken 3 months to receive. I'm at my wits end with them and would not recommend them to anyone!!!
  • Reviewer
    Location
    Bullfrog
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    EE Broadband is fine until there is problem. The overseas call centre are the rudest, most inept bunch of people I have ever come across. I was given different stories each time as to why my landline and broadband were down, spoken to rudely, dropped calls when questions I asked weren't on the script and people who say they'll call back and then don't.
    You get what you pay for and even though BT was a lot more expensive, if you had a problem it was sorted out promptly and politely.
    If you can't provide adequate service then you shouldn't be selling broadband.
  • Reviewer
    Location
    bungay suffolk
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Omg wish i had read reviews before joining what is prbaby the worst broad band ever was on bt and using 3 now tv boxes no problem now cannot use any web pages seem slower than dail up a virtually un useable broadband
  • Reviewer
    Location
    burgess hill
    Reviewing
    EE
    Date
    Comments
    no stars for anything. applied to switch begininng of december 14, still waiting for broadband!!! absolutely the worst company we have ever dealt with !
  • Reviewer
    Location
    Burnham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It has come as a real shock that broadband can be as slow as this with no customer care support and no interest from EE at all once you have been duped into signing the contract. I would give no points or even minus points if I could it is that bad!
  • Reviewer
    Location
    Burnley
    Reviewing
    EE
    Date
    Comments
    Don't go near this company, worst customer service, like to pass the blame to BT.

    You need deep pockets to get basic internet/landline with these guys, the last 10 weeks after paying for service or no service they've cost me at least £125+

    Everything stopped working in March 2017 after numerous calls far to many to recall, many hours being put on hold false promises of call backs, accusations from call centre staff its user error.

    Eventually BT engineers sent for, apprentice arrived, nothing he could do apart to call for more experienced engineer, who caused much amusement walking up and down road for 4 hours followed by spraying square on pavement and writing BT followed by buggering off for 10 days.

    Road crew then appear and dig hole of Calcutta, then inform they've dug wrong area up and have to fill in and get new planning permission to dig new hole (now mid May).

    Approx week later reappear and dig up in exact same spot, mention water has damaged line, before you can blink hole filled in and like Houdini disappeared without checking line.

    Telephone now reconnected with lovely crackle, internet running like the good old days of dial up, cannot stream any films - which have been paying for all along.

    Lucy from EE has now been allocated case and constantly rings and likes to apologize - a lot! Told her really not happy on numerous times and 2 months has now passed. Speeds tests take place, really lose will to live, now told BT have capped the line and we are potentially liable to pay £187 for another engineer to come out, I pointed out to her that we would not pay a penny and would get the omnibusman involved.

    Booked day off from work as assured by Lucy would arrived between 1 & 6pm, late afternoon call from BT unable to make it. Following day another apprentice rocks up who informs no need for him to make house call as EE have full access to uncap line from there side.

    Now its the 1st June, Lucy has just rung to find out where we are at. Explained to her we now have speed to stream films but if on internet and phone rings it throws you off. Lucy feels this is OK and has now closed the case.

    I enquired about compensation and have been offered £22.25, are they for real I've been made to sign up for wireless dongle and was assured once resolved account would be cancelled and full reimbursement for last couple of months.

    I explained to Lucy, this was unacceptable and we would be moving to another provider, her response was 'I don't blame you'

    Waste of time, go with any other provider but for gods sake avoid EE at all costs!
  • Reviewer
    Location
    Burnley
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I joined ee to try save some money on my home broadband - I made the biggest mistake of my life. I have had to call them out 5 times and still the speed is fluctuating between 0.2 mb and 1.0 mb - totally useless - can hardly call it broadband. Their customer service is RUBBISH every time a level 1 technician answered phone he couldn't resolve it and said he would pass it on to a level 2 and they would ring me back - NEVER DID on 3 occassions Avoid EE like the plague - I can't wait to get back to VIRGIN - a million times better company
  • Reviewer
    Location
    Burnley
    Reviewing
    EE
    Date
    Ratings
    • Speed
      1 star
    Comments
    EE is disgusting! Iv been with them last 6 months. I moved house 4 months ago, I have not had home broadband for these 4 months! I have not been compensated! Iv been booked an engineer for the 4. time. To release this contract I would have to pay £270!!!! Lovely!
  • Reviewer
    Location
    Burton on Trent
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Our speed 0,25 Mbps - contract for 18 months - no possibility to cancel the contract. After time-consuming calls to EE technical support there is always improvement for 3 days so the speed is 3 Mbps, but after 3 days there is 0.25 again.
  • Reviewer
    Location
    Bury
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    They’ll set up a broadband appointment with you two weeks in advance at the earliest, you’ll take off work to be home for the setup, then they will no-call/no-show, then they won’t do anything to fix it besides call the next day with another list of appointments you will have to take even more work off for :)
  • Reviewer
    Location
    Bury
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst, worst, worst, worst broadband I have ever used. Switched from Talk Talk thinking I was getting a better deal, but that was a huge mistake. First had it installed back in September, well they didn't connect in time so had no internet for a week. Then they said the fibre broadband doesn't work in my area AFTER I switched. At least once a week the internet stops working. Then goes back to the same rubbish speed it provides. Not enough to even download/stream content. Youtube is a no go area at times. For the past 3 weeks my internet has been the equivalent to the dial up internet from the past. Customer service staff has gone as far as to ask me to get a screw driver to unscrew my phone socket. As far as I'm concerned, you bring an engineer to my home and do what you think needs doing. After 4 awful months with EE, I'm switching back to Talk Talk. Your mobile network is just as bad by the way.
  • Reviewer
    Location
    Bushey, Hertfordshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't waster your time with EE. After limping along with a speed of 0.2, I resorted to phoning the Helpline three times. Three times I was cut off after spending nearly an hour each time going through all the same points. They agreed the speed was slow but did nothing to help. I couldn't face anymore non Helplines so have now ditched EE & changed provider. Very happy now!
  • Reviewer
    Location
    Buxton Derbyshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I bought this package as it was only going to cost me £2.50 a month and that I could remotely connect to my place of work. It turns out that the remote connectivity is not part of the package and it was definitely not mis-sold. You can have your £55 EE and keep your shoddy broadband and poor customer service. I'm off! I suppose you get what you pay for.
  • Reviewer
    Location
    Caernarfon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Switched over from very reliable Sky ISDN, because of the 10GB mobile data offer. Took over 2 weeks to settle down - constant dropouts/speed issues etc. Infuriating, compared to top providers. But a month on, the speed is constantly 20 mbps (advertised as 13),and the router/modem seems to have a better range than the cheapo Sky box. Seems a good bargain for £21 (so far). Haven't had to talk to customer support, as yet.
  • Reviewer
    Location
    Cambridge
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    everyday there is a couple hours the broadband speed is slower than 3G. Open a website page takes 2 mins or every longer.
  • Reviewer
    Location
    Cambridge
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AS simple as this... I am trying to upload a 289mb file to google drive. it has taken an a hour and is only at 85% I can't use the internet for anything else, no browsing, facebook or anything else. (forget about watching video). this happens when uploading any large file to any website. It is just terrible.
  • Reviewer
    Location
    Cambridge
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling speed having left talk talk. Customer services - wait at least 30mins even then not guaranteed to getting through. Basically conned into a cheaper service now getting speeds of 2-3mps. The disastrous reviews say it all. Think they probably make their money based on termination charges as the service is so bad.
  • Reviewer
    Location
    cambridge
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Dont use them if you want to move house. Go for virgin or sky as EE moving process is rubbish in my experience.I work full time and am used to getting calls from delivery companies before they deliver so i can go home and not have to take the day off. Sadly EE cant offer this service as they are unable to talk to the engineers. So tomorrow i have to wait in for the enginner from 8-1.

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