EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 901 customer ratings since 2021-01-26 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,548 Customer Reviews over 39 pages

  • Reviewer
    Location
    Widnes.
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband company ever! Speeds average 1mb/s! USELESS!! EE cannot deliver an adequate broadband and simply hide behind a tissue of misinformation! This company is fundamentally dishonest. KEEP AWAY!!!!
  • Reviewer
    Location
    Portsmouth
    Reviewing
    EE
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    Is the first time I ever do a review regarding to anything. I never in my life faced such a bad broaband company NEVER. Is ridicilous I have almost 5 months that I ordered to get broaband and still I have not got internet yet.
  • Reviewer
    Location
    Manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Simply Dreadful Broadband.
    EE should be prosecuted under the trades descriptions act. This is not broadband it is dial-up speed narrowband. The symptoms are:
    1.Frequently impossible to log on.
    2.Inadequately slow download speeds.
    3.Difficulty accessing even basic e-mails.
    4.Impossible to do email attachments.
    5.Heavily graphic sites will not download.
    6.Impossible to stream, all videos and films will buffer and freeze. In other words immediatly defer to the basic detent position and fail to function.
    7.Impossible to game.
    Fundamentally this is a scam. It is not fit for the purpose and is being mis-sold as broadband. My average download speeds are between 0.7 and 1.1Mbps. OUTRAGEOUS!!!!!!!
  • Reviewer
    Location
    Newtownards
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Awful from the start. 1st fibre order had to be cancelled and then Re-ordered as standard and then an upgrade to fibre wh Ch never worked until 3 openreach engineers called out and a change to my landline number which I was never told about. Worked for 2 weeks and then stopped working Wednesday 12th September and reported to them, told that it would take 4 days and have heard nothing since 17th sept which was a false promise of a phonecall back that day which never happened. Have had more time disconnected since I took out broadband with them than an actual connection. No replies to emails. Never had one day of problems with plusnet but since I moved to Ee it had been awful. Do not ever consider them for your broadband.
  • Reviewer
    Location
    Cannock
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful Broadband. Just so so so bad, just so so so slow. Just unbelievable. Just does not work! Often cannot log on! Cannot use more than one device and with just the one it is impossible to stream, emails are slow, impossible to do attachments, very very slow to download anything. In fact this is not an ISP as we know it..... it is a total and absolute sham!!!!
  • Reviewer
    Location
    Leeds
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE is just the most garbage Internet Sevice Provider in the UK. Downloads are so slow that they rival the old narrow band dial up speeds of the early nineties. Many times you cannot log on. It is impossible to use more than one device at a time. Streaming is impossible. Total Trash!!!.....and Hey!..... try the comedy experience of thier ides of a "customer services department". A group of labotimised chimps could do a better job. KEEP AWAY FROM EE!!
  • Reviewer
    Location
    Frodsham Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband I have ever had. Too slow to be of any use, and no interest/assistance or compensation for EE. Absolute rubbish.
    AVOID EE BROADBAND AT ALL COSTS!!!!!
  • Reviewer
    Location
    Glasgow
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was with EE for nearly a year and a half with no issues. Suddenly I got cut off as BT had 'slammed' the line. When I called EE ( my provider ) I was told that they had it in hand and would get me back online within a day. This didn't happen, phoned again to be told the same story, this happened another two times. Eventually after 2 weeks of having no broadband service provided by EE they eventually gave up and said it was embarrassing but all they could do was start the process from scratch and that it would take an engineer a further 2 weeks to come out. They were apologetic but no compensation was offered and they made no effort what so ever to resolve the situation. I was embarrassed for them.
  • Reviewer
    Location
    Warwickshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moved from BT who were slow and inconsistent. EE delivering the goods with consistent speeds of 36mbps which is what we were told we’d get. I’m verifying this daily using Ookla Speedtest app.
  • Reviewer
    Location
    Chester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the worst customer service I have ever experienced! I had my broadband cut off without any warning and although they admitted it was their fault they did very little to make this better for me. I was constantly lied to about when the service would be working again and numerous times I was told I would get a call back that never came. I would avoid this company at all costs. Much better providers out there.
  • Reviewer
    Location
    Edinburgh, Scotland, UK
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DESPICABLE UTTER GARBAGE TERRIBLE AWFUL SERVICE - do NOT believe the hype, EE is NOT a good service provider

    5 days delay for my fiber home broadband activation, and still not activated, no one calls, texts or emails to tell you!

    ...then I call EE home broadband help and some rude young pup questioned my gender and sexuality! ...when I got upset, he said "I work in a gay bar" !!!

    UNBELIEVABLE, UTTERLY UTTERLY inappropriate!

    This is the last straw, I dont know why I bothered to stick around after a year of my contract had passed.


    After SUFFERING for over a year in contract for SIM and a '4GEE MAX' MIFI box, I have had enough, I have complained so MANY times!

    Nothing changes!

    I get free months here and there because the service provided has been so bad.

    HUGE delays in sending text messages.
    Cell service is INFERIOR and cuts out often (not my phone, I checked!)
    Internet is SLOW and you will NEVER get the speeds promised, not even the MINIMAL guaranteed speeds.

    I luckily saved a folder full of screen shots, call logs, texts, emails, videos and photos of what I have had to put up with this year - and I am filing a report with Ofcom.

    ...you should do the same, because EE presents themselves with clever advertising using ' Kevin Bacon ' , boasting about how they are the BEST! ... well they are NOT, they are AWFUL!

    I spoke with a telecommuncations engineer who said they have been under government investigation for a long time now, I hope they destroy the whole company!

    There are criminals at the head of the table in EE, they are cutting back on services and performances, but still charge the customers the same amount.

    I honestly think that EE should be tried in a criminal court of law, they have treated British citizens with disgraceful disrespect!

    Cancel your account, dont pay your bill and get Ofcom and a solicitor involved!

    CONSUMERS BEWARE! EE is not everything everwhere, EE is NOTHING NO WHERE!
  • Reviewer
    Location
    Deeping St. James
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We were with Plusnet and then switched to EE. Almost immediately, the issues started. Service down during peak times, slow download speeds - and I mean slow! 1mbps was not an infrequent occurrence. Called and complained and after 3-4 days and numerous calls it seemed to be fixed. That last a couple of months then same issues. A few months after that they changed my contract without letting me know (they say they sent an email - presumably straight to my spam folder) and when I contacted them about it a few months later they refused to change it back or cancel without paying a cancellation fee. Madness. After multiple calls and arguments they let me out without a cancellation fee. Although yet to switch so wouldn’t be surprised if they take a payment when the time come. Avoid. Avoid. Avoid.
  • Reviewer
    Location
    South wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Even writing this short review is painful. Regular download speeds of 0.3mb. Haven't watched a film to the end in months. Such a waste of money. Due to swap providers on 4th September and it can't come quickly enough.
  • Reviewer
    Location
    Sunderland
    Reviewing
    EE
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Worst broadband ever. Works for two hours of the day then that's it. Would definitely not recommend to anyone ever. Waste of money and time. Had 3 engineers out and still nothing has changed, in fact it got worse. Just as bad as the mobile service.
  • Reviewer
    Location
    Wirral
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Increasingly poor quality signal and slower speeds. It has got to the point it is unusable for gaming. Made worse by slow response from customer case at EE. Off to look for a better provider.
  • Reviewer
    Location
    Wellington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Buyer beware. This oversold service is so throttled outside core business hours to be useless for the consumer. A guaranteed 30 Mbps connection cannot, for most of the evening deliver more than 0.2 Mbps. Customer service has a script that dates from the early millennium referring to a cabled interface not provided in modern equipment. Avoid. Like the plague. Look elsewhere.
  • Reviewer
    Location
    South Wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    I live in an area where high speed broadband is not available. I opted to use EE 4G broadband with an external antenna. Speed is good at around 20mbs (compared to 2mbs on landline. The biggest issue is that broadband is capped at between 50 and 200 gb depending on which package you purchase. I have 200gb which lasts 3 weeks leaving us without any internet for one week each month. we are not particularly heavy users although my three children do watch TV online. Customer service are great, they have on 2 occasions refreshed the broadband mid month but they cant keep doing that. I'm tied in to an 18 month contract which I regret taking out. The landline was slow but at least it was always available.
  • Reviewer
    Location
    Prescott
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never known such slow broadband. Sometimes impossible to even log-on. Dead slow download speeds averaging about 1.1-1.3 Mbps. Really bad. I thought it was a fault but reading other reviews I see it is typical of EE. And also the Tech Services department absolutely sucks!! This is a very bad company. Dishonest.
  • Reviewer
    Location
    Stone
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    Comments
    Constant problems for months now with intermittent access to internet!
  • Reviewer
    Location
    Dudley
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No one should have to put up with internet this slow, this unreliable and this difficult to log on to. I repeatedly have to reset the router to get any sort of performance & even then it is hopeless. Customer service department is nothing short of incompetent. I seriously advise you keep away from EE broadband. The moment this dreadful contract expires I am leaving. I cannot envisage any other ISP being as shocking as EE!!!!!
  • Reviewer
    Location
    Birmingham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is Dire Broadband. Just absolutely totally DIRE BROADBAND!!! It is so slow that it is hard to log on and difficult to download even emails. All those things that I took for granted with my previous internet service providers are a distant dream to me now. Words fail me to describe just how dire this ee company is. No help when I complain either, just a pack of excuses. I was mis-sold this. Make sure you avoid ee.
  • Reviewer
    Location
    Romford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dies frequently. Currently, my broadband has not worked in 3 days. EE support asked to call back in 3 more days (!!). Once fixed, they only offered a refund for days the broadband has not worked... *sigh*
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AWFUL broadband. Deliberately slowed my old broadband so I had to 'upgrade' to their new faster service which is totally unworkable! Drops out every 15 mins meaning you a forever losing work and having to reboot. Never get calls back from tech department.... I have now Switched to another provider which is easy and highly recommended.
  • Reviewer
    Location
    Connah's Key
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company deliberately compresses the download speeds which are just too slow to be useable. Garbage broadband. Garbage company. Garbage Tech dept. Garbage user service. AVOID.
  • Reviewer
    Location
    Hertforshire
    Reviewing
    EE
    Date
    Comments
    I have nothing good to say about this company. They are complete money grabbers stay well clear. The apps and website is continually faulty . Overpriced for very poor service . They are disloyal to their loyal customers , since I've been with them twice they screwed me over and put me out of pocket unnecessarily . Their duty of care to their customers is poor. And I look forward to the day my contract ends with them .
  • Reviewer
    Location
    Audlem Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I now realise that EE broadband is a division of B.T. That says it all. EE broadband is like Britain today.....nothing works properly, no one gives a damn, prices go up without agreement mid-contract, no courtesy or interest in the customer. This EE Broadband is so slow it is not fit for the purpose in any way! A Scam!!
  • Reviewer
    Location
    Lincoln
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    EE 4g is fine when it is working, however if you have a problem because your internet fails as mine did during an upgrade, you then cannot get through to the right people as they are an internet service and if you call you need details that you cannot find as they are stored on the internet that you cannot access. Eventually you discover that you have to send away your box and await a repair, which means over 2 weeks without internet!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bully’s. Internet is rubbish. Hit and miss. ‘Buy our upgrade and you’ll be ok’ That is straight bullying. It was fine till this upgrade started getting pushed by their lying customer service reps. Avoid avoid avoid
  • Reviewer
    Location
    Nottingham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    I've been with broadband for three weeks and have had bad connectivity and speed. However, the customer service has been great. EE have done everything they can to sort the problems out. They have responded very quickly to any calls I've made and engineers have been sent out the next day. The line was checked twice and no faults found so they are now sending out a new router AND they are reimbursing me for loss of service. Although there have been issues with my broadband, the customer service makes up for that. I previously had my broadband with Virgin Media - not only did it cost a fortune but the connectivity was also poor at times and their customer service not very good at all. I am therefore happy with EE overall and would recommend them to others.
  • Reviewer
    Location
    Liverpool
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have been without broadband for 3 weeks and service still not restored. Spent MANY hours on phone already and 4 visits from Openreach engineer which have taken up 5 hour sliots for each. Warning that £50.00 penalty would be imposed if equipment at home is found to be the problem.
    Long delays each time I call with assurances that they pride their excellent service. One return call promised faithfully but not fulfilled and one promise to supply replacement route by return not honoured. Personnel appear to be helpful but no progress has been made. The Management need to know these problems and take positive action to provide acceptable level of service.
    We have two mobile phones from EE and receive low level of internet access or occasionally no service. All this living within 4 miles of a major city centre and less than 1 kilometre from the control unit. Decisive action required or replacement of senior staff who CAN DO and justify their positions.
  • Reviewer
    Location
    Wigan
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE broadband = One big joke. The worst broadband you can get. Complete rubbish. Dead slow all the time. Tech dept do nothing. keep away and do not use EE.
  • Reviewer
    Location
    MK42 9SD
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have made 。EE aware despite I have the fast broadband firbre it is slow and very often my computer crashes

    I entered into a contract for fast delivery of broadband this is the worst broadband I have had and according to EE because the required speed in the area he stated in my contract I am now stuck with the broadband that doesn’t work whilst EE are happy to take my money and now suggested I go to the ombudsman

    I entered into a contract to get a fast Broadband I did not enter into a contract for EE specify I have the speed according to contract but not the broadband delivery I noticed the attitude has changed since becoming part of the BT group when your business – finally fail You will not be able to contest the bad causes you have made

    Members of the public be where this is a terrible company to do with throughout my complaints not able to receive the broadband I’m paying for iPad managers on the phone copy rude Speaking down to customers who contribute to watch that wages
  • Reviewer
    Location
    Broadstairs
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is terrible broadband and EE is a terrible company to deal with. The service department literally do nothing except give false promises. The download speed for this provider averages as low as 1.2Mbps!!! This is basically Unuseble. Best advice?....KEEP AWAY FROM EE BROADBAND!!!!!
  • Reviewer
    Location
    chatham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    if i could give no stars i would. not fit for purpose. think dial up and then imagine something worse. terrible customer support which ive had to call at least 5 times every year. takes them an hour on the phone to sort it out and then give it a month or so and back to dial speeds again. just get a couple of bean cans and a bit of string. it'll be more reliable. anyway ive cancelled . it was quicker to just switch rather than spend another hour on the phone to their pony customer support team .and its cheaper and faster. good riddance
  • Reviewer
    Location
    Ellesmere Port. Cheshire.
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have never known broadband as bad as this. All these reviews are right it is too slow to work and thus unfit for the purpose. EE has structured itself to not give a toss for its customers. They must know how bad it is. I have complained enough times but no improvement happens, no compensation, no attempt to help....just no interest. I cant wait to sign up to another provider. Nothing can be as bad as EE.
  • Reviewer
    Location
    Solihul
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No polite words can describe this load of garbage. Unfit for the purpose. Too slow to use for everything. No customer support. No interest from EE. Complete rip off. KEEP AWAY FROM EE.
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE broadband is so bad it cannot be used. It cannot serve one device let alone multiples so the router is trash as well. My firestick freezes all the time (it did not with SKY) so my 3 year old gets really frustrated with her cartoons. This ISP it totally UNFIT FOR THE PURPOSE. Customer Service department takes the p**s out of us. What a disgusting company this is. DO NOT GO NEAR EE UNDER ANY CIRCUMSTANCES!!!!!!!!!
  • Reviewer
    Location
    Leeds
    Reviewing
    EE
    Date
    Comments
    Never sign up to them their broadband is a joke, fails to connect most the time customer service think its the customers job to log onto an online portal and change the channel constantly. Speeds of 3.2mb nowhere near the advertised levels. Avoid like the plague
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am speechless that, living near to the centre of the Capital City of the U.K, I cannot receive a quality download speed from this British Internet EE Company! It is disgraceful.....as indeed is its misnomer of a customer services department. I have speeds so slow that streaming is impossible, emails with attachments will not download or upload, graphic heavy sites take an age to download and it is all but impossible to run more than one device off of the router. Utterly Disgraceful.
  • Reviewer
    Location
    Burnham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It has come as a real shock that broadband can be as slow as this with no customer care support and no interest from EE at all once you have been duped into signing the contract. I would give no points or even minus points if I could it is that bad!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.