1,612 Customer Reviews over 162 pages
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- Location
- London
- Reviewing
- EE
- Date
- 2022-07-11
- Comments
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Absolutely terrible. Doesn’t work in any room. I have to use my mobile data in my house because my wifi is so bad. I don’t recommend at all.
- Location
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- Location
- Skegness
- Reviewing
- EE
- Date
- 2022-07-01
- Location
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- Location
- Cambridge
- Reviewing
- EE
- Date
- 2022-06-14
- Comments
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I am absolutely disgusted at the way the staff treated my 78 year old nanna and 80 year grandad. They where so confused as they didnt understand phone talk they where talked into two contract phones they only went in to have someone fix my nannas phone and after 3 hours they forced them into two contracts and even changing there landline making there bill nearly £100! My grandad went in four times because he didn't understand why his phone wouldn't work he then tried to cancel it and was told he had to call in which he has done now he has to turn his original phone off as he's received countless nasty texts and horrible phone calls DO NOT USE EE!
- Location
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- Location
- Merthyr
- Reviewing
- EE
- Date
- 2022-05-29
- Comments
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Speed is probably the only good thing about this broadband, which otherwise drops connection several times a day, often for hours at a time. I have now been terminated from my wfh job thanks to EE CONSTANTLY dropping my connection.
EE's awful customer service told us nothing was wrong. So they can happily continue to take all our money and provide NOTHING in return... How is this legal?!?
Please avoid EE!! You'll thank me later.
- Location
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- Location
- Croydon, Surrey
- Reviewing
- EE
- Date
- 2022-05-20
- Comments
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Very slow and sluggish intenet. having to reset router multiple times. Best to avoid if you have other options
- Location
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- Location
- Southport
- Reviewing
- EE
- Date
- 2022-05-20
- Comments
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Was once a good broadband service so renewed an 18 month contract. Speeds went from a reliable 38mb to a variable 0-20mb. Guaranteed speed was 19mb. Every time you call customer services you have a 2 hour on hold wait and half the time when you get through they hang up without saying a word. All they ever did was to reset my router which never worked and made me spend hours reconnecting every smart home device. Never got any money back for the guaranteed speed being below the minimum. When I got the email saying my contract was coming to an end I thought FINALLY and have just switched to BT..... Yes EE is BT but £10 a month cheaper and higher minimum speed. EE got the final kick in of course by charging me £13 for leaving the contract 5 days early..... NEVER EVER AGAIN. Broadband with BT is amazing so far I can even watch 4k stuff now while the kids are playing PlayStation online
- Location
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- Location
- Ilford
- Reviewing
- EE
- Date
- 2022-04-14
- Comments
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Following a price increase I chose to change m package after more than three months,and many broken promises,and hour's of phone calls they were still unable to work out how to provide me with a service,as openreach were were unable to install fibre in my property. The final solution was a mini wifi, which didn't work,and technical support at ee were worse than useless,so I ended up without internet access
- Location
-
- Location
- Reviewing
- EE
- Date
- 2022-03-08
- Comments
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Poor at night slow as a sloth and drops out a lot.
- Location
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- Location
- Monmouth
- Reviewing
- EE
- Date
- 2022-03-03
- Comments
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EE keep pushing up their prices and once you in their contact, they refuse to look at better deal. Their broadband is £13 more than most
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2022-02-28
- Comments
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Absolutely diabolical. Painfully Pathetic speeds almost every day all day. A regular speed test on multiple sites shows an average of 0.17mbps down and 1.6mbps up which is slower than dial-up back in the 90's. How they can call this the "fastest 4G" in the UK is beyond belief. Simple sites like Google can take up to 2 full minutes to load, any kind of streaming/watching videos is next to impossible even at the lowest picture quality due to the constant buffering/pausing. Customer service is a laughing stock. Each time I've called to complain I get the same old excuse "restart your router", "the mast is down" blah blah blah. Always claiming there is no problems in my area but clearly there is.
It's just not worth it guys. They will lure you into a contract with the false promise of "great speeds" and "top quality service" and then once they have you tied in you will start to quickly experience problem after problem and they won't give two pennies about your service as long as they are grabbing your monthly payments. Save yourself the headache and look elsewhere.
- Location
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