EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 517 customer ratings since 2021-08-07 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,562 Customer Reviews over 40 pages

  • Reviewer
    Location
    Greater Manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Initially my contact was for a complaint relating to one of their authorised online sellers called Metrophone. When I tried contacting them their telephone number was not in use, so I tried cancelling the purchase. Eventually I was in contact with a guy called Daniel in the exec team at EE, and credit where it is due, he was brilliant. I was so impressed I decided to take out my broadband with them, but I told him I had read some bad reviews about waiting time for equipment and connection. He sent me a mobile Internet device with data FREE of charge for the interim peroid. Four months later, Daniel had left the business and EE have used the direct debit set up for my mobile phone and taken £45 for the FREE device (my mobile phone contract was £14 per month)! I struggled to get my money back and I am now in deadlock. The exec team have passed me from pillar to post! One of the team actually made threats towards me, suggesting that if I don't agree to their resolution suggestions, they will revoke the resolution deal from the original complaint back in December! Absolutely appalled at the handling of THEIR mistake! Be warned .... they cannot be trusted with access to your bank account! The bank did get the £45 back, but I would not pay anything by direct debit to this company ever again!
  • Reviewer
    Location
    Cheadle, SK8
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Broadband speed and reliability are very erratic. Last time it got bad and eventually went off and after much arguing I got a new router from them. Not had it 6 months yet, but having same problems
  • Reviewer
    Location
    cumbria
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I have been with EE for 6 months after switching from BT.Conection cut off every night between 6 and 8 pm. Customer support polite and helpful but not able to solve problem so far.I suspect BT are responsible as they control the line.
  • Reviewer
    Location
    North devon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    AWFUL!!!!! Had broadband installed into a holiday home that was to be let out. We live three hours away from property so couldn't pop back easy. Took three months to receive router as they had wrong address yet everytime I called they would say they had the right address till the 5th call they told me oh we haven't got the right address here. Then it wouldn't work. Calling them is a nightmare! Customer service useless, have had the phone out down on me multiple times after waiting half an hour to get through!!! Then after we finally get our router... Get it working... We get a letter saying you want to cancel please send router back. Call ee, first time got through lady asked what my name was and said your not the account holder (I'm the joint account holder) and she just put the phone down on me!! Got through again after 15 mins and they said there was no evidence to why we was sent the letter. And whilst he was looking up our details I could hear other people in office saying stuff like "you should hear this dick head... Wants money back ha ha ha" I'm pretty appalled by their attitude! Now we are just waiting for the Internet to get cut and dreading having to call them again. Worst company I've ever come across. Ever.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      1 star
    • Reliability
      5 stars
    Comments
    Our download speed is 3Mb/s and upload is just over 1Mb/s. We contacted Customer Service and they asked us to pay in order to increase our speed.
  • Reviewer
    Location
    High Wycombe
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Sooo wish I didn't go to EE. Is it fast ? yes however 2 massive issues. You cannot download any torrents whatsoever as they have taken it on themselves to block them !! Another massive issue is I occasionally work form home and have a personal email address @mycompnay name - thing is I cannot send emails as you have to enter different outgoing mail server settings which is a opsin in the a!$ as I have to change when I get home, then change again back in the office. If I could get out of the contract they so clever tie you in with I would have stayed with SKY as they do not determine what websites you can or cannot download form and I didn't have to change my mail server settings. When I called them and asked why I cannot download torrents he said they follow some "guideline". Funny how Google do not do this and allow you to use the internet how you wish ! Pointless having 38 mb broadband as I cannot use it !!
  • Reviewer
    Location
    Bullfrog
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    EE Broadband is fine until there is problem. The overseas call centre are the rudest, most inept bunch of people I have ever come across. I was given different stories each time as to why my landline and broadband were down, spoken to rudely, dropped calls when questions I asked weren't on the script and people who say they'll call back and then don't.
    You get what you pay for and even though BT was a lot more expensive, if you had a problem it was sorted out promptly and politely.
    If you can't provide adequate service then you shouldn't be selling broadband.
  • Reviewer
    Location
    Choose One...
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    they overcharge me after I finished to pay my phone, they force me to declare that I was leaving the service because I wanted an inferior services, that I could not complaing beacuase I signed the contract, I did it in the shop in a hurry, as did not had the change to read the whole thing. let alone to understand it, they took advantage of me, never going back to EE, not matter what.
  • Reviewer
    Location
    Nottingham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I moved houses and my new address came with a broadband provided in my rent. As a result I called to cancel my EE broadband contract. I was told I need to give 2 weeks notice so I will be charged for a week of August as I called them too late. Instead I got charged for a whole month of August. I called and was told I will get a refund. First day of September I called to check whether the refund is going to be in my account soon. I was told it will be once, the new bill is produced. Instead, I was also billed for another month , I called again, I was advised to cancel my direct debit to avoid being charged. We are in October and I just received a bill for October and being told I need to pay a late payment fee as well due to cancelling my direct debit and failing to pay for September. I called them the fifth time today and was told my refund won't be happening until December. It's a joke if you ask me. Wouldn't recommend.
  • Reviewer
    Location
    Southampton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    We switched from sky to EE, our biggest mistake in our life. They said we will have better speed, we have slowest speed so far and broadband stops working all the time. when we complained , they said if there is problem in your home , you will have to pay for cost towards fault!!! Still broadband connection dropping off continuously!!!
    Would not recommend EE ever.
  • Reviewer
    Location
    Somerset
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Appalling: rang them to move house and was told that all was fine. Rang again after the day broadband was due to be set up and was told that I had no account with EE (despite having used them for some time previously), eventually found out that they had messed up the transfer and that they would have to start again (broadband would now be set up on jan 2, we moved on Dec 16, I initially rang on Dec 7). Then rang today and they have no record of my last conversation and the broadband order has not been set up. So we are starting again, and apparently will now be expedited... broadband now set to arrive on Jan 6. If not I will leave as they will have to waive the cancellation fee (only possible if they have taken more than 30 days to process the order - a length of time that speaks volumes for their own confidence in their abilities to work to a deadline).

    Annoying since prior to this we had no issues (hence the speed and reliability scores).
  • Reviewer
    Location
    newport
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Internet is too slow! Deeply regret moving to EE.
  • Reviewer
    Location
    Porchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    Comments
    Extremely variable speed and serious dropoff when away from router in house
  • Reviewer
    Location
    Leigh
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I would not recommend EE. It took us almost 2 months to go live after being told it would only take 14 days. Kept being told different things after filing complaints in the end we got credited for the first 2 months after that we kept getting told our bill was outstanding when we was told we didn't have to pay for them because of the problems we were having. Then they just cut us off and closes out account without any formal notice! I couldn't even check my bills online their site it very confusing and customer service isn't all that great. I have moved to Virgin today.
  • Reviewer
    Location
    Riding mill
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Completely useless. Loads of nonsense apps of no meaning or value. Slow response, ugly control box and cheap looking remote. Really clunky awful low resolution menu display. God knows how to get the free champions League football I was promised in the shop. My patience may not stretch to trying to contact someone about my dissatisfaction
  • Reviewer
    Location
    South Yorkshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Good as long as their is only one user, any more and it completely flops and is very frustrating. They also block P2P connections most of the time.

    My friend has virign and it seems flawless where as EE seems more like minor broadband upgrade.

    Would strongly recommend against getting EE even if it is a little cheaper, not worth any savings.
  • Reviewer
    Location
    Sheffield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Rubbish with choking at peak times..cant even listen/watch youtube without constant buzzing due to streaming restrictions,ie slowing speeds due to 'traffic management'at peak times !
    Sorry,but avoid if you use torrent/streaming sites !
  • Reviewer
    Location
    United Kingdom
    Reviewing
    EE
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Where do i start?
    Service activated but no TV box.
    Rubbish website, always confusing the mobile with the BB account.
    101 different login id's, none of which seem to work properly.
    No customer service to speak of at 23:00 not even, a chat line.
    Child protection settings - rubbish.
    Switched from TalkTalk for better priced deal. Regrets!!!
  • Reviewer
    Location
    Thetfod
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    Comments
    Connection dropping. They could not solve since last week. I have not internet connection. I am thinking to move another supplier.
  • Reviewer
    Location
    Kettering
    Reviewing
    EE
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    This is the worst broadband I have used or in the UK. The speed is so slow and most times no connection. Customer service cannot do anything to help all they do is to keep on the phone for very long time and be transferring you from one department to another. I have used sky in the past before switching to ee. It was a mistake I've been regretting since I joined ee. I can't wait to finish this rubbish contract and run back to sky.
    However, I have written a formal letter to ee that I will stop paying the bills if I don't get the value of what am paying for.... May we end up in the court.
    EE broadband the worst you will ever ask for.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Avoid! Appalling costumer service.
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    EE customer service is just awful. In 2014, without notice, they shut down my broadband and phone account. It was Christmas Eve, which was nice of them! They claimed I had submitted documentation for a move to another ISP - documentation which they could never produce. It took six weeks and goodness knows how many mobile phone calls to get reconnected and, this also initiated a new contract so stuck with them for a while longer. In 2017 they shut down my Freeserve email account of over 20 years. Still feeling the effects of that seven months later: it's like moving house and you need to notify everyone who has ever written to you of your new address!! Anyway, the contract is up and I'm changing to a new ISP. Farewell EE and good riddance!
  • Reviewer
    Location
    Swansea
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Left sky broadband and thought would be great to have ee home broadband for a saving of about £7 a month and the thing that really was amazing is the 10gb mobile data added for free to my mobile phone account every month. I went for it this is what happened
    1- ee didn't put a request to keep my landline number which I lost I HAD THAT LANDLINE NUMBER FOR 20 YEARS
    2-broadband connects great up and running in no time.
    3-wife and the family start to complain to me that the new broadband is showing full signal and not getting the Internet.
    4-I tell them it can't be, it's there phones.
    5-I phone ee and they are very helpfull changing the settings ect but nothing changes.
    6-The internet is now rubbish on everything that connects to it i can't watch Netflix without it stopping every 2 seconds.
    7-I am using my mobile as a hotspot for everyone to connect to in the house
    8-I am so unhappy with the ee homebroadband i only hope that they are listening to the public and sort it out.
    EE SORTOUT THE HOMEBROADBAND AND GIVE YOUR CUSTOMERS WHAT THEY ORDERED
  • Reviewer
    Location
    Great Bardfield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    have home broadband and phone package. Reliable though watching BBC Iplay can sometimes stall. Downside is its very expensive compared to other providers.
  • Reviewer
    Location
    Northwich
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Reliability
      3 stars
    Comments
    Broadband wasnt connected 3 weeks after contract started. Phone and broadband didnt work at the same time. Overall bad service :(
  • Reviewer
    Location
    Peterborough
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Worst home broadband ever. Better don't even consider if you care internet speed. I wish I never sign one year contract - price was too intriguing, but now I am paying that with my patience and nerves.
  • Reviewer
    Location
    Moray
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    Comments
    Difficult to get clear information about packages from the website. bad customer service experience
  • Reviewer
    Location
    Orpington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    Ee as a company don't look after their customers as I have been with them nearly 14 years as it was orange before.Trying to cut off all my contracts with them as I got three mobiles contacts and one line rental plus the broadband.
  • Reviewer
    Location
    UK
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Orange webmail down again, considering EE supposed to be biggest & best there must be a good few people getting paid for nothing, joke reliability
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Very unreliable broadband. Very slow and WiFi keeps dropping out. EE have told us that as far as they are concerned it is fine so it must be a fault our end. No further “help” given.

    However, after 5 days without internet we tried BTFON pay as you go. Brilliant speed. No loss of WiFi signal, even in the attic. Therefore definitely not our end!

    Goodbye EE. We are off to greener pastures with better WiFi. Such a shame because your mobile phone service is great.
  • Reviewer
    Location
    Southampton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Nice connection when it works, customer service was nice, but I am getting a bubbling feeling of hate in my chest because of the sheer choppiness and unreliability of the connection. I'm trying to play online competitive games, and my ping goes from a decent 30-50ms to 3000ms at the drop of a hat. I can have a 3mb download speed the one second (rare, though - averages at around 1mb), and 50kb the next. Customer service did the best they could, but said that they can't help with ping because they don't look at or care about that.

    So frustrated. As soon as my contract expires I'm choosing a new ISP. The annoyance of playing a close game and then being booted out because of your service provider is driving me through the roof.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I've been trying to transfer the ownership of my broadband contract for over 14 days, which seems to be an easy task for the customer service. Yet they are giving me each time an excuse not to do so. Additionally whenever I call them each employee gives me a complete different story why the ownership is not changed yet. Each time I call I have to give them the details of the new contract' owner (Name, Address and DOB) which seems they don't even put in the system. It's is for sure the worst experience I had with a customer service is the EE service. I wouldn't recommend EE to anyone.
  • Reviewer
    Location
    Haringey
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Can't actually speak for the broadband reliability and speed as we never got that far. After it was suggested that by joining EE we would benefit from easier broadband installation with less hassle I signed up,and was told my installation date would take 'around 10 working days'. I was not informed that the fibre broadband would take 17 instead, although I'm sure this is in the paperwork somewhere and it is probably my fault for not reading the small print, though it certainly indicated a lack of transparency from the salesperson (what should I expect?). As we received the router after only a week I rang up to enquire about whether our activation date could be pushed forward and I was told not, which was absolutely fine. HOWEVER I found out later that day that the person on the end of the line had actually deactivated and reactivated my order, meaning our activation date was pushed back by yet another week. As we have already had numerous problems getting internet for our new flat I cancelled the contract and signed up with a new provider.

    I appreciate that our experience may have been a one off. However there is zero advantage to signing up with EE in terms of the installation process, as you are liable to have to wait just as long or even longer for your activation date as you would if you were getting an engineer installation with any other company (and you are in the position of not having a person there to help if you run into problems with it). 2 stars rather than 1 to customer service as at the very least they didn't try too hard to talk me out of the cancellation.
  • Reviewer
    Location
    Livingston
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Watch when signing up for 18 mnths at £21. Twice i have had to phone them for overcharging and not willing to give overcharge back. Trying to tell me i signed up for 6 months so check your bills carefully.
  • Reviewer
    Location
    Newhaven
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    the broadband itself is good - but customer services are rubbish!!!i am waiting for a new router almost a YEAR called them 2 times to have a free one - and no result. thinking of leaving it
  • Reviewer
    Location
    Brotton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Very slow speed 4.59mb
  • Reviewer
    Location
    Birmingham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The internet speed is ok in my area , but the it is the customer service that they have got to improve. Service is bad . The operator will often transfer your call & make u wait for a very long time ( more than 10 minutes ).
  • Reviewer
    Location
    Morriston
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I've been with EE for nearly 2-3 years. The broadband itself has always been fast even when many people were in the house.There were many times, however, that the connection would cause so much disruption with high ping during gaming. It wasn't consistent. Until finally the router or cabling itself is faulty. We tried contacting customer service for a week, never had an answer. For a week me and my family suffered ping from 100-5000ms. Download speed was average 4-8mbps. We couldn't be bothered to spend $40 over monthly for such poor customer service and internet. Glad we changed from EE.
  • Reviewer
    Location
    Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    BEWARE BEWARE BEWARE! Do not join EE home broadband the customer service is shocking, I changed from TalkTalk and wish I hadn't now. I was without broadband for 3 weeks because of EE then they kept giving me different dates that it would be installed on that date I would then be given another date. Customer service are so rude and unhelpful they also lie and just are not interested in helping. I was promised credit on my account for compensation for being left without broadband then they said that I was lying about it because the rep I spoke to didn't take any notes. I will be leaving EE as soon as I can. Please any one thinking of joining avoid at all costs!!!!!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!!
    I have been an EE customer for a year. Broadband speed and reliability for me were mostly ok, but then I moved house (still within London)....3 weeks later I still have no landline phone and no broadband. I have spent over 2 hours on the phone (at my cost) trying to find out what is going on - most of this is spent on hold, or being asked the same questions over and over by call centre staff who clearly couldn't care less. On one occasion when I spoke to the call centre late one evening, the man asked me to hang on after answering, then cut me off when it reached 11pm without saying a thing! I have spoken to more than 10 different people and received 10 different answers. On two occasions I was told they would look into the problem and call back - they never did. On one occasion when I did get a call-back it came from a BT helpline number! All in all I would AVOID EE - the customer service is SO useless and rude that if anything goes wrong you'll end up paying as much to solve it as you would by taking a slightly more expensive package with another provider.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.