EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 1723 customer ratings since 2020-05-17 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,521 Customer Reviews over 39 pages

  • Reviewer
    Location
    Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I changed to EE from TalkTalk at the beginning of October. I have my foll broadband speedtest records on Ookla confirming that it was around 5.0Mbps with TT. Since connection to EE the best speed was 2.5 and following my first complaint that this was much slower than TT it dropped again to less than 1.0Mbps. I complained again and the speed has dropped again to 0.5Mbps.
    The last time the Tech staff expected me to disconnect the Master socket and remove the plate. Oh no. This is the same socket and configuration that worked adequately with TT!

    They plead for more time of 7-10 working days.

    There may be some bad press about TT but in comparison both their service and customer relations were exemplary.
  • Reviewer
    Location
    Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Total rubbish company. Absolutely rubbish broadband. Super slow and often impossible to log on. No way to stream. SLOW SLOW SLOW STOP that is all I get. Garbage customer service. Total SCAM COMPANY! Keep away from EE if you want a broadband that works!!!!!
  • Reviewer
    Location
    Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking customer service. Avoid at all costs!!! The free Norton virus software that you get with the broadband is a con. If you have the latest software on your Mac then the Norton is not compatible!! I have been on the phone to them for 45 minutes, passed between about 5 people all of which couldn't be bothered dealing with my complaint and so passed me to some other person to deal with. I hae been on hold for about 15 minutes and then told to call them back in about 30 mins as the systems are 'slow'. One bloke was very rude and refused to give me his name and job title, so he passed me on to someone else. Avoid!!!!!!
  • Reviewer
    Location
    Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Changed our broadband and TV package over to EE today. Internet is fine but then I get a call saying nobody can get through on my landline. Only to find out after waiting for 25 minutes to speak to 'customer services' they've allocated us a temporary number. Without telling us. Disgraceful given that it's an emergency number for our elderly relatives.No wonder you can't get through to customer services!!!!!! A shame you can't review below one star!
  • Reviewer
    Location
    Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    I have broadband and home 'phone from EE - When they first connected the phone line, I thought all was well, I was happily making calls and the BB although slower than anticipated was OK, after a week or so I did wonder why I wasn't receiving any calls and then a friend called my mobile to say that she couldn't get through on my landline.I contacted a barely comprehensible man on their technical service desk and eventually after a number of calls (don't believe them if they say they'll call you back) the problem was fixed.

    3 months later the problem has returned but it is worse this time, if you call my telephone number the call is answered by a stranger, someone I don't know, they are presumably getting my voicemails as well. The ever unhelpful technical support agents have told me (again after a number of phone calls with uninformed time wasters - "Computer says NO") that to get it fixed I need to take a day off work for an engineer to visit my home.

    I can make outgoing calls OK and the caller ID shows it is my number but having called my number I got to speak to a man who confirms that his number is not the number I dialled. This is so obviously a problem in the exchange or conceivably in the street cabinet, I don't know why I need to lose a days earnings for a 'phone repair that shouldn't require access to my home.

    I am told that if I cancel my contract they will charge me £72, which for a service they can't provide seems ridiculous, actually it feels like theft.

    Unless you are confidant that everything will be perfect with your EE products you be mad to have anything to do with this bunch of incompetents.

    Absolutely the worst customer service experience I have ever had or could ever imagine.
  • Reviewer
    Location
    Chester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wow. This company are appalling. The internet drops out about 30 times a day. Download speed is less than 1 and often even lower than that. Called the company, Indian call centre, where I guess the people are overworked and underpaid. They're unhelpful, not friendly and they don't know much. Even after we've followed the instructions of the call centre, the internet has not improved. My advce is don't touch this company, if you encounter any problems they don't care and are not interested in helping or improving.
  • Reviewer
    Location
    Chester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the worst customer service I have ever experienced! I had my broadband cut off without any warning and although they admitted it was their fault they did very little to make this better for me. I was constantly lied to about when the service would be working again and numerous times I was told I would get a call back that never came. I would avoid this company at all costs. Much better providers out there.
  • Reviewer
    Location
    chester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Customer sevice is shocking, i ordered fibre broadband in march, i was connected in april without any change to my speed, only getting 2 mbps download and 0.37 upload.I called cutomer service who took me through all the tests they could offer,i was told to wait for 48 hrs while they done checks, i called them back went through all the checks again, still no improvement, this carried on for 2 weeks i call them they say they are looking into it. I called to cancel but they kept putting me off by saying give it a month and we will get it sorted and they would not charge me for that month. I left it for just over a month, my download speed had increased to 9 mbps and upload 4 mbps, but they had guaranteed me 27 mbps download speed,i called customer service they again made me go through all the checks again, by now i'm just about sick of all the crap they keep giving me. I asked again to cancel, they told me i had left it longer than a month before i called them back and was told if i wanted to cancel i would have to pay them just over £250.00 or have a BT engineer visit, after being told that and already been let down 2 times before by BT, i tried my best to tell them i still wanted to cancel, their attitude on the phone stunk, they were very adament i had to pay the £250.00 or have the engineer visit. I opted again for BT to visit and was told if the engineer could not speed up my broadband, then i would have to wait for another month before i was entitled to cancel for free. This time i asked for an exact date to call them if i need to cancel. I am now waiting for BT to visit, i would still like to get the best speed but on the other hand i wish i could tell them where to shove it. PLEASE AVOID EE BROADBAND.
  • Reviewer
    Location
    Chester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I’ve been with EE three years now, had some issues with sky before and it was a pain to speak to their Indian support.
    Had an issue once with EE when switching from sky, had to call them a few times, they’ve fixed it and gave me one month free. I’ve had fibre, then fibre plus, now I’ve signed up for fibre plus again.
    It’s easy to contact them, at 8:30am I had to wait for consultant about 7 min but then around 12:30pm they’ve picked up straight away.
    Sky would be £3 cheaper monthly but I’m staying with EE as it was always fine for the last three years.
  • Reviewer
    Location
    Chester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband I have ever had. Constantly slow, and that's when it's actually working. Customer service is disgusting and if it was my decision I would have terminated my broadband with them months ago. Awful.
  • Reviewer
    Location
    Chester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I've been with sky for 3 years and it was ok, went down once as far as I remember. I'm now switching to EE as I want a router with 5Ghz wifi.
    I wish I've read reviews before I've made the switch, I'm starting to panic now as the contract with EE is for 18 months.
    In the email they said my broadband will be activated on 25th Nov 2015, so Sky switched off the line on 25th and EE sent me a text saying it that the EE broadband will be activated on 27th (not 25th like they said before). They switched on the phone line on 28th Nov at 8am but the broadband is still not working. I've been on multiple calls with them now and they'll be sending someone to inspect the fibre cabin and will call me back within 24h.
    I'm not impressed so far, I wonder if I can still quit this contract and go back to sky?
  • Reviewer
    Location
    Chester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE broadband is so bad it beggars belief. Hard to log on to, impossible to stream due to the slowness, even rudimentary tasks cannot be performed because EE broadband does not provide the necessary speed. Approx 1.2Mbps is what I am getting. Appauling! Customer care????....what a joke. Mis-sold, mis-represented...MIS-TAKE!!!!!
  • Reviewer
    Location
    Chester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    big mistake getting this broadband pages take ages to load and often time out. if your thing of getting it don't bother
  • Reviewer
    Location
    Chester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst service ever and I used to be a loyal orange customs on my mobile contract before going to EE (since cancelled) If I hear that they are the "biggest and fastest network" again I'll strangle someone. Speeds less than 1mbps regularly to a landline which supports fibre is disgraceful!!!
  • Reviewer
    Location
    Chester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor Network, bad customer service, buffering broadband
    AVOID AVOID AVOID
    I was with Orange for over 10 years, when I came to upgrade was persuaded to move to EE the ""best and fastest network around"" I also had my broadband with Orange and that too was moved to EE, For the first 3 months I have spent more time on the phone to customer service regarding several issues for both phone and broadband (which is fibre). My FIBRE broadband is slow when using on my phone sat in my lounge, You tube takes ages to load videos, and there's only me using it at the time. I had several letters saying my bill had not been paid yet I had always paid by d/d only to find two accounts were operating so I had to give my details again, only to get a text the following month to say it had not been paid again!! guess what they had cancelled the wrong account!!!! I am now stuck with them for a damn year. I do not recommend them at all I wish I had stuck with Orange!!!
  • Reviewer
    Location
    Chester UK
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE provide the worst broadband service in the UK...Period. Customer Service does not exist. I waste my time even ringing them because nothing, and I mean nothing improves. My broadband is so slow all the time that it is not possible to stream. Even heavily graphic web sites are super slow to download. EE you Suck!!!
  • Reviewer
    Location
    Chesterfield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just changed my home broadband and calls to EE from sky because I am fed up with sky's constant increase in prices despite being a light broadband user. No options to pay landline annually to bring the price down either. With EE they offered a light user deal and upfront landline deal equivalent to £11 a month!!..I am sooooo glad I didn't listen to the bad reviews...the swop over has been a breeze. I have had nothing to do except place my order. I have been informed of my order by email/text every step of the way. Customer service very helpful and polite. I was given my connection date for 23rd March and up and running perfectly. Set up easy. Saving £13 a month/£156 year 'every little helps' Thank you EE excellent service.
  • Reviewer
    Location
    Chesterfield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful speeds (2Mb download and 0.01 upload) and really horrendous customer service. They barely speak English, are not able to explain what they mean and make everything harder than it should be. Please, do yourself a favour and go elsewhere. I am. Even if the speed isn't their fault, the bad customer service is their fault. I would rather get the same speed but decent service elsewhere.
  • Reviewer
    Location
    Chesterfield
    Reviewing
    EE
    Date
    Comments
    DON NOT SIGN UP TO EE BROADBAND. IVE NEVER WRITTEN A REVIEW BEFORE BUT I WAS INSCENSED. The most terrible customer service I have EVER experienced! No one knows what they are doing , no one can help you and you just keep getting transferred. You can't even complain!! Dreadful beyond belief! : (((((
  • Reviewer
    Location
    Childwall Liverpool
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It is hard to describe this broadband. I've read the reviews here and it seems that EE are just as Rubbish wherever you live, they know it and can't care less. I was misold this. Promised 20Mbps. Can only get 1.2 to 1.5Mbps.....when it works. Sometimes I cannot log on. Dire broadband. Sensationally slow to the point of making streaming totally impossible. I have rung EE "customer service dept" 13 times now. Nothing has changed...but nothing. This is the worst broadband provider that I have ever signed up with. False information and no support service coupled with a lousy and totally unuseable broadband make this company one to avoid. Oh...and to top it all they introduced a mid-term price rise after promising the payment would not increase for the duration of the contract....! This company is a fraud!
  • Reviewer
    Location
    Chillerton, Isle of Wight
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Already EE mobile customer and agreed to fibre broadband, mainly because much cheaper than BT. Then read these reviews. Shock, horror! Thought of cancelling, but didn't.
    Anyway, service connected on right day, speed 3or4 times faster than previous and amount of first bill as promised! Early days but flying start.
  • Reviewer
    Location
    Chinya
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Two months without reliable connection. Was told same answer over and over again but no action. Rude customer services staff who cut me off a few times. I would not go with this provider. There is no value for money. Worst mistake of my broadband life. Indeed not all broadband providers are created equal. Run for your sanity.
  • Reviewer
    Location
    Chippenham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Problem with the line, multiple calls and engineer visits, line constantly cutting out and stuttering not reliable, cuts streaming off locks apps up, game play hard latency problems, and all this could be fixed by not having fibre to my local green cabinet then an old fashioned copper wire to my house, pointless it's not fibre as a true connection, only to the area connection box then your on your own suckers.
  • Reviewer
    Location
    Choose One...
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    they overcharge me after I finished to pay my phone, they force me to declare that I was leaving the service because I wanted an inferior services, that I could not complaing beacuase I signed the contract, I did it in the shop in a hurry, as did not had the change to read the whole thing. let alone to understand it, they took advantage of me, never going back to EE, not matter what.
  • Reviewer
    Location
    Chorley
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE broadband is one massive scam. Doesn't work properly ever. Cannot get on and when I can it's too slow to send an email with an attachment. No chance for streaming. Constant buffering and freezing. Garbage broadband. No interest from service department who are rude and uninterested. Cannot wait for the contract to end. Do not go to this scam EE.
  • Reviewer
    Location
    Chorley
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Absolutely rubbish. Struggle to watch BBC I player, stopping every 10 - 20 seconds buffering.
    Internet connection keeps dropping out.
    11 more months of this rubbish.!
    Can't contact customer service any way except on the phone were you are on hold for 20 mins. Then you get a foreign call centre! They can never help. Help me please.
  • Reviewer
    Location
    CHORLEY
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Probably Britain's worse company. Twice they have had me without any Broadband connection for over a month at a time. Lots of broken promises of when I'd be reconnected and customer service representatives that simply lie.
    I've 3 old unused routers from them as they kept sending out the wrong one as they weren't Fibre compatiable and they would send them to seemingly random places, including a work place that I hadn't worked at for over 12 months. Yet EE claim they didn't even have that address on their records and were adamant it was sent to my correct address. It wasn't.
    Popping into their stores is no help what-so-ever.
    Stay away from EE unless you want to end up suicidal.
  • Reviewer
    Location
    Clapham
    Reviewing
    EE
    Date
    Comments
    ABSOLUTELY FUMING. WARNING to all of you out there who doesn't want to get royally ripped off!!!! EE ARE A TOTAL WASTE OF TIME. received my router a month ago and still NO connection. Have called the customer service team numerous times to be given different answers every time. Absolutely no clue. I've now been told my account is locked because of billing issues!! HAHAHA billing issues? I've paid them in excess of £100 because I paid for the line rental in a bulk payment!! What a mistake that was! Another story they have concocted. Received NO internet signal and I'm still being told to pay! Pay for a service I'm not using! I've had so many different conversations between akhmed, sheena, Raheem it doesn't seem to matter anymore what the problem is, all they're concerned about is how to think of a different excuse!! How do we escalate this? It is SO UNJUST. engineers also been called (had to take a day off- THANKS), turns out the line was never active - ALL THEY WANT IS YOUR MONEY!! Don't be fooled, I certainly was. But then why would I be dubious, Kevin Bacon, the great Hollywood actor, is the face of the company after all. they tell you the line is active (after doing a false line test) and it's 100% not. The engineer had to reconnect the line and told me to take it up further with EE as the line is SO weak I wouldn't receive a good connection anyway. I could go on and on about this but until I get a resolution I am not prepared to sit here and say nothing about this terrible terrible excuse of a service.
  • Reviewer
    Location
    Clapham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    THE ABSOLUTE WORST- bunch of money grabbing worthless leeches who only make money from their recognised name but have no desire to actually better this rapidly failing service
  • Reviewer
    Location
    Co durham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    This is an initial review as line has only gone live this morning.
    I had a chat I store with very helpful member of staff. Signed up, I've had emails and texts informing me of progress and when equipment would turn up. Everything happened when I was advised it would be.
    Switchover day the old router was flashing, just unplugged that and plugged EE one in. There is a handy plastic tab on the side you can remove with the password and other info on, such a good idea.
    Had no problems at all while experience has been seemless. Speed is 2mbps slower but likely to increase to 28 where it was when it's settled.
    I used Call Centre once to ask if I'd need to contact Vodafone, that call was answered quickly and I was told they'd handle everything and they have.
    So far very happy.
  • Reviewer
    Location
    Colchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What can I say?
    Speed below minimum limit.
    ADSL sold as fiber optic. Slow ADSL
    Castomer service 0 stars.
    Moving home up to 4 weeks? 6 weeks we was waiting.
    Pos
  • Reviewer
    Location
    Colchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Always on a BT landline was with Freeserve from 1998 on pay monthly dialup, then broadband from 2005 onwards. (Government forbade BT providing broadband in my area).They called themselves Wanadoo, Orange, EE and now owned by BT? They started double-charging line rental on "MAXIMUM PAYMENT PLAN" ? I already pay BT for this so I changed my broadband to BT since January. EE continue to extract £35 monthly payments from my debit card as they have my card number.
  • Reviewer
    Location
    Coleraine
    Reviewing
    EE
    Date
    Comments
    Just had ee broadband set up with no problems speed is good
  • Reviewer
    Location
    Colne
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Horrible customer service twice time just switch off my phone. Very unhelpful not renew contract again.
  • Reviewer
    Location
    Congleton cheshir
    Reviewing
    EE
    Date
    Comments
    I've been with ee for many years now but over the last year 6 months the broadband has got worse. I've rang numerous times and get the same answer "working on it" from 8pm to 7am roughly, I have to use my phone Internet as the broadband doesn't load a thing. I would not recommend ee to anybody at all. Excuses after excuses on why they want my money but can't provide the service I'm paying for. Goodbye and hello sky broadband
  • Reviewer
    Location
    Coniston
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I had a small problem with my broadband and phoned the customer service who were very polite and helpful and over a few day's and a engineer who was excellent and new what he was doing sorted it all out. thank you all so much. i have been with EE for a long time and so happy and pleased with the service i have received from all the Staff at EE THANK YOU AGAIN.
  • Reviewer
    Location
    Connah's Key
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company deliberately compresses the download speeds which are just too slow to be useable. Garbage broadband. Garbage company. Garbage Tech dept. Garbage user service. AVOID.
  • Reviewer
    Location
    Cornwall
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was with ee for 6months, in which time I had nothing but trouble. Super slow speeds, rubbish customer service and going round and round in circles. I had engineers sent out and the cause could not be found. They kept asking me to ring them and tell them the speeds over weeks. They never improved and in fact got worse. Fibre optic running at 2mbps ha!!! The internet kept cutting out whilst browsing. Films wouldn't buffer etc. They then charged me engineer fees which I had to get refunded by my bank. In the end I rang up and cancelled. They tried charging me £250 until I told them simply they were the ones breaching the contract and that they can send me a bill but I wont be paying it. I will be paasing it on to trading standards who will deal with it on my behalf. I was put on hold for 5 mins to then be told they would be cancelling it woth no further action and it wouldn't cost me a penny. I even got an apology. Still absolutely peed right off but can finally relax and get a better deal else where with a decent broadband speed.
  • Reviewer
    Location
    Cornwall
    Reviewing
    EE
    Date
    Comments
    EE is an appalling mobile phone service provider and I recommend that everyone avoids it like the plague. From start to finish their service verges on scamming potential and actual customers. Contracts are sold to unwary potential customers with price and service promises which are pure fiction. EE does not send out written terms until AFTER the two week statutory cooling off period for contracts negotiated by phone. If you try to complain at that point that the written terms are different from those quoted and on which your decision to take out the contract was based, you are told that couldn't possibly be the case, EE sales agents would never lie, and therefore, by implication you are lying. In fact, it IS the EE Sales Rep who has lied and given a fictitious quotation. They refuse to amend the terms to agree with the quote and if you ask whether the call was recorded and therefore could they refer to it, they fob you off with an excuse like: recordings are not available for customer disputes, only to help EE to train their staff, or other similar rubbish. My advice: don't touch EE with a twenty foot bargepole if you can possibly help it. If you do have to go with them, make sure you get your contract terms IN WRITING before signing up their Direct Debit authorisation which, would you believe, arrives the day after agreeing the contract on the telephone. Of course, they couldn't possibly send out the terms and conditions at the same time - apparently it takes a whole month to process those. It's a big scam to sell EE contracts on false premises and lock you in on terms to which you never agreed.

    No stars from me. If it were possible I'd give a minus quantity.

    AVOID.
  • Reviewer
    Location
    cornwall
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dear god, that was one of the worst experiences ever. I wish I had seen all these reviews before switching to EE broadband.

    Installed on a monday, a week later we still have no broadband.

    30+ calls and on hold for well over 8 hrs all told. Passed around from person to person, call centers with people who can barely speak english.

    One time we were on hold for an hr, when we got answered they told us rudely that they were busy and would phone us back within 2 hrs.

    That phone call never came.

    Still no broadband.

    Will be cancelling and asking for a refund.

    I urge ANYONE who reads this. DO NOT, I repeat DO NOT, select EE as your Broadband provider.

    I don't know how these people are still in business.

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