EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 901 customer ratings since 2021-01-26 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,548 Customer Reviews over 39 pages

  • Reviewer
    Location
    Dentons Green
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not sign up to EE broadband. It is ridiculously slow and a lot of the time doesn't work. They do not have engineers because no matter how may complaints you make it is never fixed. Half way through the fixed term contract they increase the price. So price hike that was promised not to happen, seriously slow downloads that was promised not to happen, no repairs from the company that was promised not to happen. No No No ....do not got to EE.
  • Reviewer
    Location
    Derby
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    You just cannot believe how bad this broadband is until you have experienced the frustration and snail's pace for yourself. It is a disgusting company to have any dealings with. No one gives a dam. It is a rip off!
  • Reviewer
    Location
    Chorley
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE broadband is one massive scam. Doesn't work properly ever. Cannot get on and when I can it's too slow to send an email with an attachment. No chance for streaming. Constant buffering and freezing. Garbage broadband. No interest from service department who are rude and uninterested. Cannot wait for the contract to end. Do not go to this scam EE.
  • Reviewer
    Location
    Reading
    Reviewing
    EE
    Date
    Comments
    NO STARS.
    WORTH NO STARS!!!!
    Crawling pace broadband. No chance of watching any videos. So slow for emails and so slow for downloading anything. Just does not work!!! Nothing from my complaints to the service dept. NOTHING!!!
    NO STARS. ABSOLUTE RIBBISH!!!!!!!!!
  • Reviewer
    Location
    Dolgellau
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I thought I would add my review of this totally joke of a broadband package. Just had a mid contract price hike on my "fixed for 18 months" contract. BAD, BAD badly slow download speeds render ee broadband all but useless. No point ringing customer service as there is no service. Cannot understand how anyone can think this is good broadband. NEVER AGAIN...AVOID!!!!!!!
  • Reviewer
    Location
    Rainford.
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful broadband. Super dead slow. Awful company to deal with. Crooks! AVOID!!!!
  • Reviewer
    Location
    Widnes
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE Broadband is about as bad as it gets. It is just too slow to work properly. I was lied to about the download speed when they sold me this package and I have complained loads of times to the customer services department but not one thing has been done to make it better. Never go to EE!!
  • Reviewer
    Location
    Ipswich
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Can't fault them, good speed, fair charges, good reliability
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    had the 30 pound fibre installed as I need fast and reliable internet.

    since installation I have been getting pings in excess of 1000 m/s when it should be less than 10. This means high levels of lag and dropping of connection.

    Speeds have averaged at 10 mb/s when I should get up to 38, and a MINIMUM level of 23.

    EE try to deny any claim of bad service by quoting a speed test they do in the middle of the night that is slightly above the lower limit. Very strange.

    Refused that there was an issue until I said that I can e-mail them evidence of the poor connection.

    Then after the phone call with the rude customer service person, I was kicked off the internet completely. Certainly looks like a retaliation by the EE staff.

    DON'T BUY EE
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We bought an 18 month deal up front at the same speed as our previous broadband deal (~20MB), which is perfect for us as 2 people living in a small flat, only using the internet for streaming SD videos. The speed is abysmal since we switched, and regularly drops to below 1MB. EE have tried to fix this my playing around with our router settings remotely, but we really haven't been happy with the service at all! It just keeps happening, and we cant even load the speed test website sometimes, let alone watch videos! On top of this, they raised the charge by £2 a month a few months after we joined, when we thought we were getting a fixed price deal by paying for 18 months up front. Really disappointed!
  • Reviewer
    Location
    Northwich
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have never known broadband so bad and so slow. Most of the time I cannot use it because I do not have the time to wait for the simplest thing to download. My Amazon Firestick, which worked great with SKY, just cannot download a single video properly. I have complained so many times to EE but nothing improves and I also have had a price increase mid term contract to add insult to injury. What a garbage company!!!
  • Reviewer
    Location
    Altrincham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was promised faster and cheaper broadband than the Sky package I had.....pack of lies. Seriously slow broadband. EE just doesn't known how to provide broadband but it sure knows how to rob you. No come back from their excuse for a customer services dept. A price hike mid contract. DO NOT USE EE!!!!!!!!!!!!
  • Reviewer
    Location
    Crewe
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you want good broadband then keep away from EE because this broadband is about the worst there is. Dead slow. Buffering all the time. Save your time and go elsewhere. Do not believe what they promise it will not happen. GARBAGE!!!!
  • Reviewer
    Location
    Tarporley
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This ee broadband is very slow. Ocassionally it is impossible to log on at all. The slow speed is a real issue because it prevents me from being able to use my internet and this happen most of the time. I was promised around 55 megabites but I am only getting 1.2. That is a massive difference. I have complained so many times but it is never fixed. Basically this is fraud. I cannot recommend EE to anybody. The moment the contract expires I am off to another provider. Frankly, I will never, ever go to EE again!
  • Reviewer
    Location
    Birmingham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I cannot understand how this organisation has not been prosecuted and why it is still in business. This EE Broadband is just the worst that I have ever known. There is no way to watch any kind of video and the download speed is almost stationary. My best advice is KEEP AWAY FROM EE BROADBAND!!!
  • Reviewer
    Location
    Chester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE broadband is so bad it beggars belief. Hard to log on to, impossible to stream due to the slowness, even rudimentary tasks cannot be performed because EE broadband does not provide the necessary speed. Approx 1.2Mbps is what I am getting. Appauling! Customer care????....what a joke. Mis-sold, mis-represented...MIS-TAKE!!!!!
  • Reviewer
    Location
    Stoke
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    There is slow broadband, there is really slow broadband, there is dire slow broadband and then there is EE.
    This EE broadband is lousy, unuseably slow, unreliable and the service department do nothing to fix it1
  • Reviewer
    Location
    Reading
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible terrible broadband. I would only wish this on my worst enemy. Without comparison the worst broadband that I have ever had. This is not the deal that I was promised when I left Sky. A pack of lies. Too slow to do anything with. EE is one rip off company. Forget customer services...they are trained to lie to you.
  • Reviewer
    Location
    Northampton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We would give no stars if we could. Do not ever sign a contract for EE Broadband, it is the worst and slowest in the UK. Doesn't matter how much you complain it is never sorted out. Scam company. Keep away. Seriously bad
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    In simple terms: DO NOT GET IT!!! The worst broadband connection I have ever experienced in my life. Either there is a fault in the line, problem with the speed or the router is simply disconnected. EE lures their customer with low prices but it is cheaper in the long term to get a wprking internet connection for a higher price. You will not make 3 hour long calls to restore your connection or find out what is going on, you will not have to use public internet when your broadband isn’t working again and you simply will pay for proper internet. EE internet is a scam. As for people in London it is more convenient to use public internet in a coffee shop when needed than have EE broadband that never works!!!!
  • Reviewer
    Location
    Warrington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE Broadband is about as bad as it gets! Snail pace speed makes it pretty unusable. Service Dept is inept and useless and also disinterested. This download speed is hopeless and not what I was promised!!! When this contract is up I will never use EE again!!!! It deserves NO STARS!
  • Reviewer
    Location
    Moreton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slow Stop Sow Stop Slow Stop This is all you get from ee broadband. It is disgraceful. It is daylight robbery. They tell lies to get the business and tie you into a 18 month contract. It is too slow to work. There is no support from their call centre (I've rang 25 times!!!!!). Just stays the same. Really is disgraceful rubbish. Cannot wait for the contract to end and I will go elsewhere. DO NOT GO TO EE BROADBAND!!!!!!!!!!!!!!!!!
  • Reviewer
    Location
    St.Helens Merseyside
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Garbage!! EE Broadband = Absolute garbage. Do not go to this rip-off organisation for broadband. I can hardly download an email let alone a video. Slow isn't the word!!!!! 1.2Mb/s is about the speed.....that is narrowband NOT broadband. No matter how many complaints I make to them NOTHING improves. Oh! and a price hike mid contract too!!! DO NOT GO TO EE!!!!!
  • Reviewer
    Location
    North London
    Reviewing
    EE
    Date
    Comments
    Literally THE worst broadband connection I have EVER come across. My phones internet actually just stops working when I connect to wifi, disconnect from the wifi and use my mobile data, perfect connection. I actually do not even connect to the WiFi at home now its THAT bad. Words cannot even fathom the immensity of how AWFUL this connection is. Sold a pack of lies from the beginning and now stuck in a contract with them for NOTHING as the wifi is SOOOOOOOOOOOOO bad I just dont bother connecting to it anymore. Contacting BT as they are happy to pay the fee for leaving their contract if I move to them - anything is better than EE!!! No joke, do NOT sign up for non existant internet with them. Was told connection strength in my area is great, I cannot even attach documents to emails.
    Thanks for absolutely nothing at all EE, you guys are literally scamming people your connection is that bad.
  • Reviewer
    Location
    Birkenhead
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband from EE is a disgrace!
    Too slow to do anything with. Dead slow for downloads of even emails. Forget streaming its impossible. And the so called joke that they call customer services, Just keep away from this organisation unless you want tone of grief!!!
  • Reviewer
    Location
    Helsby Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE Broadband stinks!!!
    EE Customer service stinks!!!
    Avoid this scam organisation!! Do not believe a word they say. Their boradband is snailband... it sucks!!!
  • Reviewer
    Location
    Formby
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am struggling to find polite words to describe HOW BAD ee's broadband is. The worst possible language wouldn't do it justice. This is a Scam company. This is a Scam broadband service and their "customer service" is a bunch of liars. HALF THE TIME YOU CAN'T USE IT BECAUSE IT DOWNLOADS SO SO SO SO SLOW!!!I will make it simple DO NOT GO NEAR THIS COMPANY if you want good broadband.!!!!! I am not exaggerating!!!!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible Keeps - dropping out - and this is for a service that is at the start rather dismal...
  • Reviewer
    Location
    Brentford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It was my worse connection I have ever had. Do not try this company at all
  • Reviewer
    Location
    Sunderland
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am appalled at how you can call this broadband, ill walk round a corner and I’ll disconnect, it sure Is a bloody scam, it gets me fuming everytime I go on it because I’ll be waiting up to six months for something to load, pile of ***** and should not be allowed to be sold, go f yourselfs ee
  • Reviewer
    Location
    Worsley Manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would like to award EE Broadband zero stars because that is what it deserves! Devastatingly slow to the stage of being almost unuseable! Difficult to log on to, extremely slow downloads of under 2m/ps, unable to stream, unable to send emails with picture attachments at times, unable to download complex sites. This isn't on!!! I was mis sold this package, otherwise I would never have committed myself to 18 months. My only advice to everybody who is considering a broadband package is DO NOT CONSIDER EE FOR BROADBAND!!!!! NEVER!!!
  • Reviewer
    Location
    slow broadband
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Chronic broadband. Chronic service...chronic slow speed. Often can't log on. Can't use firestick. EE broadband = Chronic Joke!!!!!!!
  • Reviewer
    Location
    Liverpool
    Reviewing
    EE
    Date
    Comments
    Why is this company still in business? Why hasn't this company been prosecuted? This broadband isn't broadband it is so so so slow it is a total 100% joke!!! Customer service isn't customer service it is a pack of lies!! DO NOT GO NEAR EE BROADBAND!!!!!!
  • Reviewer
    Location
    Belfast
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Up the creek without a paddle got conned we are better than talk talk now I can't wait to go back unfortunately I'm now stuck with rubbish WiFi for a while and come end of contract I'm gone liars cons
  • Reviewer
    Location
    Rosk Ferry The Wirral
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband from EE is the most amazingly rubbish service you can get. I was mis-sold this with promises of 20-25 Mb/s whereas in reality I can only get between 1 and 1.5Mb/s. Yes that's right!! No ability to watch videos and sometimes it takes me several attempts to log on. It is consistently rotten. It just makes no difference how many times I complain to them because nothing is done about it. EE have tied me into an 18 month contract and put up the price half way through. Really rotten broadband and a really rotten company to deal with. They provide a third world service with no support to the customer. I would never recommend EE to anyone!!!
  • Reviewer
    Location
    Chester UK
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE provide the worst broadband service in the UK...Period. Customer Service does not exist. I waste my time even ringing them because nothing, and I mean nothing improves. My broadband is so slow all the time that it is not possible to stream. Even heavily graphic web sites are super slow to download. EE you Suck!!!
  • Reviewer
    Location
    Birkenhead
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE broadband doesn't deserve a star at all. Its so bad it's a joke. Download speed of 1.2mbps. Garbage. No joy from them no matter how many times you ring. Avoid this thieving, lying organisation.
  • Reviewer
    Location
    Saltford, Bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    So low at times you can't watch a movie, the circle goes round and, and the picture is frozen. This is costing me now about £28 a month. I'm in a contract so powerless. The spellchecker says I'm 95% slower than other providers in the area. I can't stand the hassle from this provider. Never again.
  • Reviewer
    Location
    Southport
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We moved house and after market review I decided to go with EE broadband 72mb. Price was all right and there was £100 gift card and extra 5GB per month on my wife's mobile allowance. When activation day arrived we received message that line is live. But there was no internet nor signal on landline. We rang helpline and very helpful Andrew went trough all the steps to find a problem, it was phone line. Next day we had a visit from engineer and he fixed phone line, it was cut. But there was still no internet, so I rang to help line and very lovely girl helped us. She gave my wife free 10GB to use on mobile phone and free first month for broadband to compensate for our inconvenience. Next day second engineer came out and fixed/activated our broadband. Happy days. Very satisfied with customer service and speed of problem fixing. And broadband is fast, average 4-5mb/s download
    speed on torrents(max >8mb/s). Recommended.
  • Reviewer
    Location
    Polesworth
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Live in High Street, same road as telephone exchange and still connected directly to the exchange by copper cable. This means we cannot have a fibre service until at some unknown future date BT update the cabling. So for years broadband is flaky with fluctuating speeds of between 7 & 15 mbs download and regular service interruption through line drops. EE & BT cannot improve the service until fibre is made available.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.