EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 901 customer ratings since 2021-01-26 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,548 Customer Reviews over 155 pages

  • Reviewer
    Location
    Rickmansworth
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Contracted EE after rubbish time with Virgin Media - out of the frying pan into the fire!! Garbage service - garbage support, garbage product - and no real desire to fix. I’ll be ditching their mobile ASAP as I don’t wish to be associated with such rubbish! STAY AWAY FROM EE!
  • Reviewer
    Location
    Yorkshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    From connection to day 12 I had to call ee about having no wifi in my house , I had to call 5 times in 12 days . Day 13 I cancelled my contract. It was a joke start to finish. Customer services is the worst ever. Be warned.
  • Reviewer
    Location
    Wirral
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Avoid EE broadband. Worst WiFi I’ve ever had. Constantly drops connection even to devices in the next room from the router. Parents also have EE broadband in a different area and they’ve had exactly the same experience.
  • Reviewer
    Location
    Cwmbran
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Be aware when signing up all inclusive calls do not include mobile calls, you have to choose another option to include mobiles. Found this out at my cost on first bill. Customer service is good and changed but in this day and age why aren't mobiles included I guess a good way to squeeze even more out of customers. Broadband is reliable and quick.
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Comments
    Absolutely shocking. Avoid!! Cuts all the bloody time, internet only works in the room where the actual modem is..
  • Reviewer
    Location
    kent
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE is a joke with no integrity and no customer service and support.
    I have been with the EE since 2018 and I renewed my contract paying £30/mnth in February as I was told I will be getting 47-71 Mb/s estimated download speed range. And that is what I got exactly for 2 weeks and then it dropped down to 28-30 Mb/s.
    I gave them a call and the guy who spoke to me told me they will send an engineer to look for any outside connection faults. And if the problem didn't get fixed and if the service did not work as expected then I can terminate my agreement without any charge. When I asked him if I have to be at home, I was told I don't really have to be there as it was an outside job. After a couple of days, I got a message saying there wasn't any fault.
    I thought the service will get better so, I waited. But there were no changes and I decided to cancel my agreement and move to a different provider.
    I got this letter saying I will have to pay the termination charge of £158.07. Now as I had the right to cancel the agreement as discussed, I gave them a call to clear things. Sounds crazy, I had to talk with 5 different staffs and I had to be on the phone for more than 2 hrs just to talk on this matter and get things clear.
    The lady I spoke to in first place told me THE ENGINEER WAS NOT ABLE TO BE THERE BECAUSE OF CURRENT COVID SITUATION and was trying to help me out. The line was kept on hold but after a while, the line cut off. I waited for 5-10 mins hoping I will get a callback. Nothing came.
    I gave them a call again and spoke to this guy and mentioned him the same thing again. Guess what, the line got cut off.
    I had to call them again and this guy, the third person I spoke to told me I have to pay the charge because THE ENGINEER WAS THERE AND THERE WAS NO FAULT WITH THE CONNECTION.
    Now, WHO SHOULD I BELIEVE TO???????????????????????????????????? the lady I spoke to in first place or this guy.And guess what, I told him they are saying me different things. As soon as I mentioned to him that, he transferred the call to another staff from the technical section.
    Now, this lady told me because of this current situation they need at least 90 days to fix the problem and I am not allowing them to do that and that is why I have to pay the charge. I tried to explain to her but then she transferred the call to her manager. Now, the manager told me the engineer did come to my property and I DIDNOT GIVE HIM AN OPPORTUNITY TO GO INSIDE MY HOUSE TO RECTIFY THE FAULTS. Also, they expect a call from me if the service is not working properly.
    My question is how many times do I have to ring them and tell them about the same thing again and again. Also, EE usually put you on hold for long and they transfer your call from one staff to another having you explaining the same thing again.
    As you can see people are saying different things just to make me pay that charge. There is no big issue with paying the charge but since they are lying and making things up, that is clearly a lie. Can say, that is a fraud. This manager told me this is how they do the job. But I say that is how they rob the customers. I am ready to go forward with legal terms as I cannot stand it. After this, I am never going back with EE even though they give me free service and I would not recommend anyone if you are a person with the principal and you don't want to get robbed.
  • Reviewer
    Location
    Oldham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Constantly cuts out and should not take 30 minutes to watch a 10 minute video. When we have tried to call and resolve the issue, we just get told that there is nothing wrong. Disgraceful.
  • Reviewer
    Location
    Wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Router doesn't stay connected for more than half an hour max, the majority of time it's down. I honestly don't know what I'm paying for since EE don't provide any actual service other than a stupid annoying yellow light. Customer service told us it's because the router is too close to other electronic devices, when it isn't. It's got its own corner of the room.

    So if you want to pay £35 a month plus line rental for a blinking yellow light then go ahead, but you won't get anything more out of it.

    I've been with EE for years, unfortunately they're my only option in this backwards, remote area. The routers never last more than a few months without ceasing to work, but at least they replace them for free.

    I just want to go online, to use the internet like everyone else, but as long as I'm stuck with EE I don't see that happening anytime soon :(
  • Reviewer
    Location
    Livingston
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    I was stuck with sky broadband for 18 months then got my EE broadband then that contract ended both broadband are the same speed but i was always having problems with sky internet cutting out when I was online gaming but I dont have that with EE so I'm pretty happy
  • Reviewer
    Location
    Birmingham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I don’t know about other people but Iv always had good customer service, even when my internet had stopped working. EE gave me free data when I had no internet for three days. Iv had an EE engineer come out and very honestly said that, fibre internet isn’t in my area and not to get it if an EE sales person rings me to upgrade. I can’t fault EE, yes they are expensive but I would never go with virgin or sky or BT, as their customer service is terrible. Doesn’t make sense if BT took over EE, why does EE internet work fine in my area, but BT internet doesn’t. Very strange.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.