EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 556 customer ratings since 2021-07-02 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,560 Customer Reviews over 156 pages

  • Reviewer
    Location
    Not disclosed
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Only had this broadband provider for about 2 weeks but I have had good experiences with them so far! We chose them because they kept on calling us about switching to them and persuading us. We initially said that we’d wait around until September to decide whether we would stay with Post Office or move to EE, but because Post Office has been intermittent and lockdown and everything, along with the inability to play Roblox properly, we made the decision to switch in June and not in September.

    I like that it’s faster, much more faster than PO who I’ve had to use for years.
    Minimal drops of connection occurred from the broadband end. Only two so far from the router’s end and they happened on the first day (it was the first day so it’s understandable)!
    It does drop a little bit in some apps but I just close them out of the app switcher and open them up again and it works fine! Might be the iPad but I do not know.

    Not intermittent yet but it’s still early days. I would recommend this lot for your broadband but I wouldn’t recommend Post Office! I’m glad that mum chose this broadband!
  • Reviewer
    Location
    Hailsham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Not the best as I have never recieved the speed I am paying for. Been told it will be looked into but as of late nothing has changed.
  • Reviewer
    Location
    Wallsend
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wireless connections are throttled can't even reach 1 Mb and I'm paying for the 2nd highest tier (top tier not available in my location). The customer service is generally nice but do not purchase this broadband as it a bad quality product. Suggest NOW TV as a provider as its far superior. (I have personally only experience 2 providers)
  • Reviewer
    Location
    Saffron walden
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    Good company to deal with twice had a problem it was sorted within days
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't use EE broadband. They provide 13Mbps download while Plusnet managed 34Mbps (same technology, also part of BT). They don't believe you when you complain, close tickets without consultation (I'm on #4 for same problem), send out engineers (#4 tomorrow) who confirm the problem, then close the ticket because "its fine our end" and play parse the parcel. Tickets can't be reopened, tickets aren't tied to master tickets, and you get content free "your bill can seen on our website" emails and texts every month.

    I'm going to persue this for all my 2 year contract, by which time I expect to know every Openreach engineer in SE London.
  • Reviewer
    Location
    Gatwick
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Everything excellent, service, speed, connection in all rooms etc etc.. My only comment is I pay £28.50 Fibre plus broadband..at end of contract it goes up to £44.50

    Cheaper price only for new customers, however at least they told me about price hike unlike previous company 'Sky' who just billed at higher rate without warnings..
  • Reviewer
    Location
    Worcester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Called to enquire about renewal options.

    Excellent professional service and realistic, honest advice given. Renewed on the same plan for 18 months.

    While on the call the person I spoke to picked up (from the diagnostic information they had access to) there was a potential issue which, when correlated with EE engineers was confirmed as a potential line fault. Issue reported to BT Openreach. I had noticed that my Broadband had been acting up and so problem solved.

    Very pleased.
  • Reviewer
    Location
    UK
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    EE send you pointless "your bill is ready on our website" messages by email and SMS each month, and you can't stop them.

    I have a speed problem, and its been a huge struggle getting through to second line support. You feel they don't believe you "Its working our end, ticket closed"
  • Reviewer
    Location
    london
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    so my dad payed double on his old router because ee messed up so the gave us an upgrade which was the super fibre optic
    since i got it i have had frame drops in my favourite games, i cant connect to my friend minecraft world and when my dad called them they said everything was fine and it was just a temporary blip in the system, the apparantly been going on for a year now
    dont fall for their deals they will rip you off
    my old wifi was better and it wasnt even fibre optic
  • Reviewer
    Location
    chatham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    customer service is about the best thing on EE. you will be contacting them many times so just as well.. if numerous phone calls and engineer visits from the fastest UK provider are your thing ... these are your guys

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.