EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 1723 customer ratings since 2020-05-17 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,521 Customer Reviews over 39 pages

  • Reviewer
    Location
    Cornwall
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    Comments
    I changed to EE from Primus Newcall for which there is not a low enough rating as far as I am concerned! When I was connected to EE I could not initially get broadband and spent several hours on the phone with the technical support team (all of whom were extremely helpful) culminating in a home visit from a BT engineer who had been told the job was urgent and quickly resolved the problem. Broadband speed is excellent but only just up and running so can't comment on reliability. What a difference from months of almost daily phonecalls to Primus trying to achieve a service fit for purpose . Thank you EE for treating me as though I matter all systems can have problems it's the way they are dealt with that counts.
  • Reviewer
    Location
    Cornwall
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Have tried getting a contract out of them for a fortnight now. Have no idea what I have got with them other than an idea from someone at the phone. Have spent an hour to the HelpLine(!!!) to be told then cannot help but that the local EE shop would be able to let me have a copy. They, of course, denied that and put me through to another help line who said they could give me the details over the phone! Still no contract. Came home and tried another number and was again told that a contract could not/would not be sent. Asked to cancel the contract and was told that a cancellation fee would be charged! Haw can they charge a contract cancellation fee when there is no contract? STAY AWAY FROM THEM, they are an internet/phone communication company that does not know how to communicate.
  • Reviewer
    Location
    Cornwall
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely the worst company ever. I was promised my broadband/phone package would be up and running 4th October. 19th October got my phone line and still had to wait for broadband. I called everyday for a month trying to sort.After 1 month could not get my old telephone back then was told I should have kept my old router from at least 5 years ago as they were not going to send another.Now it constantly goes offline, slowest I have ever had. Stay well clear.
  • Reviewer
    Location
    Cornwall
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful service - slow speed.

    Tried repeatedly to improve speed but asian call centre would follow script and when it didn't work would hang up . This occurred 3 times. gritted teeth and endured till the one year contract ended then the day after I left , I received 3 calls asking me to stay with promises to fix issues. the last caller got angry with me when I refused to stay and got very rude. Avoid this service.
  • Reviewer
    Location
    Cornwall
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I used to work for Orange, before they got taken taken over by France Telecom and then had to be bailed-out by the French government. Even while I was working with them I saw investment in network hardware drop-off and a sales-focused service under France Telecom replace what used to be a customer-service focus under Hutchinson Telecom (who started Orange). Since they've merged to become EE I can imagine what's happened. I still have my Blackberry with EE because the service on that is very good - I'm on contract so I'm paying for it to be very good! The issue is with my broadband, which has become near to useless since Orange became EE. As an ex-employee I know the sort of things they're likely to get up to. I got a message last night that I couldn't use iPlayer because I had 'insufficient bandwidth'- that's an ISP server-issue. I would imagine that since the merger, they've been 'rationalising' use of the servers to squeeze maximum profit out of them by giving preference to TV-package customers and throttling everyone else's service out of existence. They probably won't invest in better servers, and even if they do, with the BBC under threat and people like Sky to compete with for TV services, they'll probably still pass the advantages on to TV customers. I'll keep my mobile with EE but I'm moving my broadband, probably to BT so that I can get a combined phone/broadband deal and stand a chance of getting improvements on the access line at the same time.
  • Reviewer
    Location
    County durham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband i have ever had , best i have had out of ee brightbox 2 is 12.2 mbps upload , 1.9 mbps download .
    Rang them a while ago , took me ages to get some sort of answer , they took me through setting and made a few changes it then improved very slightly but after a few days back to square one , trying to go on youtube or watch a movie is like waiting for an amstrad to load up "PAINFULL"
  • Reviewer
    Location
    Coventry
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE is just a NIGHTMARE! Since the beginning of January I am having about an hour internet per day, with a speed of 0.2 Mb/s, otherwise there is no connection!!!! I called tens of times, and every time they ask me to look at the router homepage, unsecrew the phone socket et the usual rubbish, then apparently they raise a bit the speed on my connection so I get the internet for about an hour then the connection is lost again for the rest of the day!!! Don't go with EE please.
  • Reviewer
    Location
    Coventry
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Just switched my broadband from TalkTalk to EE. My EE broadband was activated today but I still haven't received the router from EE! They claim that it it small enough to fit through a standard letter box and that their courier tried to deliver 3 times - I have a standard letter box and still no router... I called them 3 times and today was told they would post another one next Monday. This means I won't have any internet access for nearly a week... Very disappointed, wish I'd stayed with TalkTalk...
  • Reviewer
    Location
    Coventry
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utterly useless internet speed
    In the weekends it’s 0.2 or 0.5 mb download speed
    Some weekdays will be lucky to get above 4mb
  • Reviewer
    Location
    Coventry
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Paying for 38G speed getting 16G at the mo. The line deliverd 37.8G when the contract started but gradually got slower and slower after that. Also broadband has dropped out over a dozen times in the last 2 days, have complained. Will change provider as soon as the contract runs out.
  • Reviewer
    Location
    Coventry
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Over-priced, incredibly slow and EE teams that are very difficult to pin down what is happening / why it's terrible. When I asked to leave they all said that they understand why and they are surprised at how long I have stayed given how terrible it is. Even leaving - they have made it so difficult - my new provider will do it / i should have done it - here is a bill for last month even though you thought you'd left etc. Good news when you're really messed around they offer you a £15 voucher towards a bill that you don't think you should be paying anyway!
  • Reviewer
    Location
    Coventry
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The consistency of service provided by EE is absolutely shocking I get a better speed using my neighbours wifi than I do using my own, it's nearly as bad as the barley operating 3G service I receive on my 4g contract,
    Sometimes the broadband is so poor I end up tethering my phone ( maybe that's why they gave me moor mobile data)
    Do yourself a favour and don't bother with these muppets
  • Reviewer
    Location
    COVENTRY
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been a customer of ee for a number of years. Recently my livebox died (RIP Big Fella) so ee decided to send me the "much more capable and, my friend, much better" brightbox. Great I thought, what can possibly go wrong. Well when BT Wholesale speedtest can't actually measure the speed as its too low then it seems like things can go wrong. So I did what a 5 star reviewer suggested....I called support. Only problem is that customer support is very difficult to get hold of. Fancy watching GoT tonight? No I think I'd rather sit and listen to hold music all night long. Fancy watching a film on netflix? Nah...I'd rather listen to customer support hold music. So this goes on for a while. Get through a few times, many platitudes uttered, lots of empathy, a couple of times even a bit of help....although the speed always dropped back again. So I found out eventually that the "intelligent internet" function had never been enabled. Don't worry they said, we've typed out a memo they said, it'll be sorted out in 72 hours they said. No, no it wasn't. Put in a complaint. We'll be back to you soon...within 72 hours...nah. This company has truly gone down the crapper. Moving asap....mobile will be going too as soon as contract allows
  • Reviewer
    Location
    Coventry
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had ee broadband since july!! States my area should get 17mbps.. Only get if lucky 3mbps! Which is a joke! Customer service are thick as say one thing an someone else says another.. Broadband is no good if more than 2 devices are connected to wifi as its slow!! Iv got now TV an keeps freezing.. Ask for upgrade to fibre an told £50 installation fee! Yea got no chance im paying that!.. But finally i called again an getting upgraded to fibre which the waiting time to be switch over is a joke! An havn to cost me extra £13 monthly! If fibre is good enough speed an can handle multipul devices il be happy! If not they can whistle! So far service has been bad! Only time will tell.. Oh i managed to get the £50 changeover fee free!!
  • Reviewer
    Location
    Coventry
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    This is the worst company i have ever dealt with my whole life, My God Talk about the shittiest customer service ever and the management are the most arrogant people a customer can ever deal with, that is if they pick there calls, all am saying is i regret till today why i singed up with a company like this, who don't care about there customers and are very arrogant and inconsiderate at all. Take my advice do not even dare sign up with them ....
  • Reviewer
    Location
    Cowdenbeath
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Often using phone access 4g.
  • Reviewer
    Location
    Crank
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If only I could give no stars or better still minus stars for this disgusting excuse for a broadband Internet service provider. Snail pace download speed. Totally unreliable. You can guarantee being unable to log on. Buffering and freezing video streaming is the norm and as for their joke of a service department.....just don't go there!!
    AVOID EE LIKE THE PLAGUE.!!!
  • Reviewer
    Location
    crediton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i dont know why but crediton seems to be terrible when it comes to broadband. our speed checker say we are getting 2.9 mb what a joke..we cant watch i player.or amazon or netflix without it buffing constantly.its just a really poor service.
  • Reviewer
    Location
    Crewe
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    How can EE continue to trade? How can this company call intself an Internet Service Provider with downloads so unreliable and slow? This company should have been prosecuted under the Trades Discriptions Act. EE is an absolute disgrace! A lot of the time I have NO internet connection and when I do I am lucky to get 1MBPS download speed!!! Dial up is quicker! Customer Services is a joke....primed to expect endless complaints and thus completely immune to them. This company must be AVOIDED AT ALL COSTS!!!!!!!!!!
  • Reviewer
    Location
    Crewe
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you want good broadband then keep away from EE because this broadband is about the worst there is. Dead slow. Buffering all the time. Save your time and go elsewhere. Do not believe what they promise it will not happen. GARBAGE!!!!
  • Reviewer
    Location
    Crewkerne
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When I first joined It was called Orange home broadband and the connection was really good along with the customer service. Then they changed to EE and just like their mobile broadband service its gone down hill. India call center staff are rude they cut the line. I had to go through the same fault diagnosis each time i call in for the same fault. I emailed customer services with a complaint and told them i wanted out. They do not know their ass from their elbow as i was given 2 months free broadband as a credit by one customer service person and lwr our of my contract with out being charged by another. goes to show they do not read noted on the account. My mother is having the same broadband issue as me with it cutting out ans slow speeds. Some websited think i am outside the UK. All i will say is stay away from EE.
  • Reviewer
    Location
    croft
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So slow and constant buffering. Have to constantly reset the box to get wifi to work. Ignored by customer service
  • Reviewer
    Location
    Crowborough
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A truly horrendous experience. Right form the word go we have had problems. Terrible slow connection. Very poor customer service when we have called up to get the connection back online. The router resets to a default that makes it reboot every 10 seconds. This can only be sorted via calling the EE support team. This takes about 1 hour to get through to on a good day. We were told not to turn it off. It does not have a standby mode. Useless! If you have more than 3 devices connected the router has a melt down and no-one can get online. If you decide to move provider then they will charge you a disconnection fee even though you have paid upfront for the entire year.

    Do not go near EE for any service be it broadband, mobile or any other pie they have their sticky little fingers in!
  • Reviewer
    Location
    Crowborough
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Only got service 4 days ago .basic package .but speed the same as my BT fibre was .
  • Reviewer
    Location
    Crowborough
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Overall, very disappointed with EE. The relationship started badly. We were three weeks without an internet connection because EE mishandled the switch over from Talktalk. Thecphonevworked but no internet. No apology of course and no compensation although to their credit they didn't charge me for that period. Now, having been with them for six weeks, so the speed should have settled down, speed is just about ok in the day but hopeless in the evening. It's even too slow for EE tv to work properly. As for browsing, it's too frustrating to try. Wish we had stayed with Talktalk; their speed was much more reliable.
  • Reviewer
    Location
    Croydon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Hi
    Guys EE Internet worst ever before.
    They will bind you with bills and time wasting.
    Please please don't take this.
    Really I am disappointed.
  • Reviewer
    Location
    Croydon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE treat their loyal customers, who have been with them for decades, unfairly. They charge them way more then new customers.
    Last time I upgraded my broadband into Fibre broadband after having lowest speed. I agreed to pay £27 monthly by direct debit.
    It has improved for a short time and got even worse after that.
    Moreover, I was charged £32 per months.
    This month I found out that I was charged £41 with no notifications or whatsoever. Very disgusted by this!!!
    Can’t wait to leave EE!!!!!!
  • Reviewer
    Location
    Croydon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Annoyed that I HAVE to give 1 star. Their service is abysmal, they suspended my internet service due to their own error. It was like talking to a wall when speaking with them. I can not stress enough to anyone reading this, do not sign up to EE!
  • Reviewer
    Location
    croydon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    wow…..if any one wants to see how not to do customer service
    just give a call to EE
    I would be nice to them if I say they are RUDE.
  • Reviewer
    Location
    Croydon
    Reviewing
    EE
    Date
    Comments
    The most awful broadband experience I had in years with a broadband provider. Poor connection , deceitful. dishonest and greedy company. Will never ever recommend those bunch I thieves to anyone ever. Disconnected me without any agreement from me as soon as they learned I was moving to a different provider . I wish I had not thrown my money away with this appalling company for 18 month. This is not a joke if you sign up with them. You will regret.
  • Reviewer
    Location
    Croydon
    Reviewing
    EE
    Date
    Comments
    I never been disappointed like this by a service, very poor service, very rude stuff
  • Reviewer
    Location
    Cumbernauld
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT TOUCH. Supposed to connect with them on 4/3/14, phone connected but no Broadband. Every time I called customer service I was told lies and told to call back in 48 hours and we'll definitely have an answer for you. Eventually I was told I would be connected in less than the 13 days it normally takes because of the problems I've had then they sent me a text to say id be connected on the 1/4/14, this was in 18 days time, not less than the 13 they said. I cancelled and im now waiting on a new supplier. Thanks to EE I've had no broadband since the 4/3/14 and I now need to get a new home phone number too since they've messed that up too. Please don't go anywhere near them.
  • Reviewer
    Location
    Cumbria
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Swooped from EE to BT in July 2014. Still continued to bill me Complained in November and got refund, billed me again in December . As I had cancelled my DD to make sure no more payments were taken, they couldn't claim the money so now threatened with late payment fee... Let them try!!!
  • Reviewer
    Location
    Cumbria
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company is RUBBISH!
    Was called before end of previous contract, offering decent sounding upgrade from bb to fibre

    The seamless switch took 2 weeks, leaving me with no service. BT engineer was called out and fixed the issue externally. Imagine my surprise when ee took £195 from my bank account for the call out!!!

    Service was sold as guaranteed 38mb, never achieve more than 20. When i questioned this with ee, they told me it is only 38 when you're using a cable connection, not wifi - funny how they forgot to mention that when they were selling me the product

    Would definitely not renew with them, but am now stuck in a contract :-(
  • Reviewer
    Location
    cumbria
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I have been with EE for 6 months after switching from BT.Conection cut off every night between 6 and 8 pm. Customer support polite and helpful but not able to solve problem so far.I suspect BT are responsible as they control the line.
  • Reviewer
    Location
    Cwmbran
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Be aware when signing up all inclusive calls do not include mobile calls, you have to choose another option to include mobiles. Found this out at my cost on first bill. Customer service is good and changed but in this day and age why aren't mobiles included I guess a good way to squeeze even more out of customers. Broadband is reliable and quick.
  • Reviewer
    Location
    Da75hl
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful customer service, awful broadband quality. Connection constantly drops. Customer service are zero help.
  • Reviewer
    Location
    Dagenham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID. The numerous times i have to phone because broadband is not working. All i get is excuses. They go through the usual test line, speed etc. The speed I was promised at the time i signed up were not anywhere near what i get. Despite only having my mobile connected to wifi broadband still will not work. And because i have other devices although not connected the usual excuse was 4 devices can slow down internet.

    EE could not find a fault apparently my broadband is running smoothly. They Suggested an engineer attend and test the line etc subsequently threatening me that if no fault was found i would be charged. Thereafter swiftly attempting to sell fibre optic to me to ensure I have broadband.

    EE is the worst broadband provider. Go elsewhere.

    PLEASE AVOID..AVOID AVOID. They are not worth the stress!!
  • Reviewer
    Location
    Damerham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    not happy with EE at all, started off at 1mb/sec and its got worse over 6 months and down to 0.01 mb/sec might as well just have dial-up!its like being back in the 90's.
    I would'nt recomend them to anyone.
  • Reviewer
    Location
    Darlington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful. Truly terrible. Speeds of 1.5mbps where as vodaphone via iPhone hotspot is reaching 17. Will try and cancel my ee contract

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.