1,612 Customer Reviews over 41 pages
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- Location
- baldock
- Reviewing
- EE
- Date
- 2015-08-29
- Comments
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have tried for over 12 months to log in to account, sent numerous e mails, had lots of useless replys, still unable to see account. shortly to change provider as ee useless at solving simple problems.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2016-07-17
- Comments
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One of the worst broadband ever .very slow and keeps on disconnecting most of the time . It's a clear con .
- Location
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- Location
- Maidenhead
- Reviewing
- EE
- Date
- 2020-04-15
- Comments
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Don't waste your time. The only good bit is customer service. At the start it was good but they don't seem to care about keeping you interested because the quality drops quick.
- Location
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- Location
- Belfast
- Reviewing
- EE
- Date
- 2018-06-05
- Comments
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Up the creek without a paddle got conned we are better than talk talk now I can't wait to go back unfortunately I'm now stuck with rubbish WiFi for a while and come end of contract I'm gone liars cons
- Location
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- Location
- Forest gate
- Reviewing
- EE
- Date
- 2016-07-26
- Comments
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Recently joined EE home broadband. The speed is more than what I was told but the Internet on devices work really really slow. Worst purchase ever in my life !
- Location
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- Location
- Mountsorrel, Leicestershire
- Reviewing
- EE
- Date
- 2014-09-09
- Comments
-
Disappointing. 3 weeks into the contract and my phone still doesn't receive incoming calls. Difficult to find a number to ring. No email or web form for contact so you have to wait on hold for ages. Not looking forward to problems I haven't realised yet. My advice - not in any way worth the few pounds a month saved.
- Location
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- Location
- Richmond
- Reviewing
- EE
- Date
- 2014-09-09
- Comments
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All is well until the broadband goes OFF.
Then the "getting it fixed" contact to India is just a waste of time - after 3 days you then believe there is a problem - but only after threatening to leave EE then all seems to get fixed quickly. It is an absolute nightmare to A.) find the contact number and get through.
B.) Doing all the silly things with wires filters and screwdrivers - which kill time and NEVER FIX the problem.
C.) Getting through to someone that I can understand and are sympathetic (English).
I will never recommend EE to ANYONE !!!! And this is from a longstanding loyal customer!!
- Location
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- Location
- North London
- Reviewing
- EE
- Date
- 2016-03-09
- Comments
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One of my biggest mistakes I could ever have made was to Change my landline to EE.They are useless.My landline has been out of order now for 6 days and nothing has been done to put this right. I have spent hours and hours on the telephone to EE, just being tossed from one person to the next and from one department to the next.Everybody says something different and not one person seems to know what they are talking about.They have not sent an engineer, they cannot identify the fault and they have not diverted my calls to my mobile as they have promised many times. I am now at the end of my tether and still without a land line telephone. My advice is DO NOT SIGN UP WITH EE. Worst company I have ever dealt with
- Location
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- Location
- Wallsend
- Reviewing
- EE
- Date
- 2020-07-16
- Comments
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Wireless connections are throttled can't even reach 1 Mb and I'm paying for the 2nd highest tier (top tier not available in my location). The customer service is generally nice but do not purchase this broadband as it a bad quality product. Suggest NOW TV as a provider as its far superior. (I have personally only experience 2 providers)
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2015-01-02
- Comments
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The worst broadband that I have ever had. Constant problem, and they were never very keen to solve my problem. I paid today to break the contract and be free of them. If you want to have headaches in your life, get EE.
- Location
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- Location
- Halifax, GB
- Reviewing
- EE
- Date
- 2017-11-29
- Comments
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As an EE mobile customer, I couldn’t fault them one bit. Seemed like I was onto a good deal with their broadband because of being a Mobile customer, Turns our I was massively mistaken! I live alone so I am the only person online most of the time, yet struggle to hit 14mb/s download speed. I usually play Xbox online, and the internet is so unreliable that I struggle big time. On top of it all, my router decides, as and when it likes, that it’s going to reboot itself. No reason or warning. Definitely won’t be renewing my contract with them, and would never recommend anyone else get their broadband either.
- Location
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- Location
- St Albans
- Reviewing
- EE
- Date
- 2015-12-06
- Comments
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This is the worst ever broadband. Avoid it at all cost. As a reliable customer of over 6 years, I moved house and had to wait over a month to get an active line. I was then offered a month's discount for the inconvenience. I noticed my service was cancelled by EE for being in arrears of £2. How the £2 arrears was generated I have no clue as I was meant to have a month's discount and had a direct debit set up.
My account was terminated completely and was asked to set up a new 12-month contract for something I wasn't responsible for. I'm glad I'm rid of EE. NEVER AGAIN.
- Location
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- Location
- Bournemouth
- Reviewing
- EE
- Date
- 2013-02-25
- Comments
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Very poor Internet service , constantly problems with EE, interruptions in service every time I use it whether using my pc or iPhone. Incredibly long waiting times with customer services , patronising Indian call centres , cannot wait until May when my contract finishes.
- Location
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- Location
- Blackpool
- Reviewing
- EE
- Date
- 2015-01-23
- Comments
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I have have 2 mobile phones and have been a customer since 2009. I have ee broadband and home phone at my home since April 2014 paid upfront for the year. and a 2nd broadband and phone at my office since August 2014 On 15th January I called and explained to both Shannon & Samantha that my office was closing on 23rd January and asked if I could have the phone line moved to my home. I was advised that as I already have an EE line I cannot move it here so the option would be to cancel. I asked what the costs of cancellation would be and was tol £26...something. she advised me to call back on the day. Today I called and after 40 minutes the phone was answered by JOrdan in cancellations who advised me the same only he told me that the costs would be £97. I asked to speak with a supervisor and he refused, he was very rude. He placed me on hold for a further 10 minutes and I did not wish to wait any longer so I hung up and redialed. I asked the person who answered if I could speak to a supervisor and was passed to Joshua. After the was I was treated by Jordan I had decided to record this call and informed Joshua of this right away. I explained to him again the situation and I asked would it be better if I cancelled my home account as I have already paid this upfront and the contract is up in April and move the other to my home and this is when he told me that I started up a new contract for my home account on 8th August. This is absolutely not at all true...I did not at any point start a new contact for my home account...what did happen at this time however was I had made a complaint about being missold my office braodband and as a "gesture" Sarah Wright on 23rd of July had changed my package and then on 8th reverted it back..she had never at any point advised me that I was entering into any new contract and i never agreed to any such thing. I had emails between myself and Ms Wright as proof which I can forward. The fact is I only have 1 property. I would happily keep paying as I am and have 2 lines but you will not allow it so I need to cancel 1...My contract as far as I know runs out in April for 1 account and i'm paid upfront so this would be the preferable one to cancel and I am happy to pay the £27 I was quoted on 15th January. I am now taking advice as this is unacceptable.
- Location
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- Location
- Eastbourne
- Reviewing
- EE
- Date
- 2016-10-25
- Comments
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Into my 3rd month of an 18mth contract. One of the original emails from EE guaranteed a min 30mb download speed...70% of the time this is OK, but I have noticed that this frequently drops as low as 5MB download rate in the evening, despite multiple resets and calls to customer service, it still continues....I would suggest that this probably breaks their own terms and conditions and I will be seeking to break free of my contract as soon as I can....£27 per month for 38mbps ADSL to fibre cabinet with unlimited data......not good enough.
- Location
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- Location
- Waltham Abbey
- Reviewing
- EE
- Date
- 2016-11-11
- Comments
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The reliability and speed of this supplier is dreadful my broadband is forever saying it is not connecting and it is slow.
- Location
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- Location
- Exeter
- Reviewing
- EE
- Date
- 2015-01-24
- Comments
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Set up business account with business account manager then received details of domestic broadband. Still fighting now nearly a year later. Also set up mobile package but worse signal I've ever had, often no signal. Was told we are in a black spot so signal not great but they checked my postcode when I signed up. Doesn't matter where I am in the county, signal always dropping in and out. I wish I'd never changed to EE and would never recommend them.
- Location
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- Location
- Exeter
- Reviewing
- EE
- Date
- 2014-10-24
- Comments
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TerriIble service all round. Fobbed off by customer services when you can finally get through to someone, usual hold time about an hour. Billed incorrectly and despite being assured before I agreed to switch that my broadband changeover would happen within hours I ended up being without broadband for 11 days. Would not recommend.
- Location
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- Location
- manchester
- Reviewing
- EE
- Date
- 2014-11-19
- Comments
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Disgusting service!!! Signed up for half price for the first six months of fibre.....get the first bill and am charged full price. Calmly call thinking they will see the mistake and sort it........get told to basically prove that was the offer or pay!!!! When asked why the confirmation email isnt on the system to verify i got told it was up to me to prove it not them. The billing department cant see the online offers. Same agent suggested in future i call and not sign up to offers online. When i pointed out online offers are usually better i got told that was my opinion. Really annoyed that some idiot has refused to help me and had the cheek to tell me she was providing the best possible service i just didnt understand that its not on the system and they cant just give stuff away!!!! What the f**k cannot believe how bad they are. Call backs from senior managers also take four working days.......most likely so you get fed up and pay!!! Steer clear...if you cant contact ofcom and raise a complaint!
- Location
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- Location
- Birmingham
- Reviewing
- EE
- Date
- 2014-10-25
- Comments
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The Ee customer services team are shockingly rude, the cancellations team are as bad, I'm sure they keep customers by infuriating you to the point of madness so you hang up to save your sanity! I am pleased to say in 14 days I will no longer be their customer, my advice, avoid!!!!!
- Location
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- Location
- WEST MIDLANDS
- Reviewing
- EE
- Date
- 2017-06-11
- Comments
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Been having trouble with my broadband since December 16 they changed the router as days gone by programmes would still buffer. Contract now ending after paying 74mbps fibre for 18mths now saying fibre does not exist at my house and can only see 2mbps after talking to someone for the 5th time on different days. Not happy ending the ee box for sure it was a pure waste and waiting to fix my phone line after all this time. Just be careful with what they tell you.
- Location
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- Location
- Aberdare
- Reviewing
- EE
- Date
- 2015-03-03
- Comments
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Cheap but awful broadband experience. Slow and poor reliability. Not recommended.
- Location
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- Location
- Urmston
- Reviewing
- EE
- Date
- 2015-07-21
- Comments
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Our EE broadband ranges from adequate to incredibly slow. Customer service is poor. When I reported slow speeds they ran a test between midnight and 10am and informed me the speed was good.
- Location
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- Location
- Stoke on Trent
- Reviewing
- EE
- Date
- 2019-02-14
- Comments
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Poor quality of service overall. The staff are helpful but unfortunately you can't polish a turd.
- Location
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- Location
- Durham
- Reviewing
- EE
- Date
- 2017-02-07
- Comments
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I can't star any of the others as I was misold my broadband,tv,phone which by the way keep crashing. I would not have gone with them if I know what I know now they reel you in then bang bills are twice as high as they promised. I have been with them 2 months and the have had over a100 quid already a I phoned to cancel and they want nearly 400 quid of me even though they misold it to me so anyone thinking if going with them think really hard first
- Location
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- Location
- Lincoln
- Reviewing
- EE
- Date
- 2016-05-01
- Comments
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There is no international calls! No options to speak with cmr service! Expensive rates!
- Location
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- Location
- Buckley
- Reviewing
- EE
- Date
- 2018-01-30
- Comments
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I have fibre broadband. Speed slower than a snail. Can't wait for contract to end and go with someone else. Definitely will not recommend to anyone.
- Location
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- Location
- ipswich
- Reviewing
- EE
- Date
- 2017-06-01
- Comments
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there customer service is terrible they just not interested. had (cube)engineer book i live in suffolk they went to Ireland re-book for week later cube phoned to say engineer had to leave off early and nobody would be calling again.customer service no help at all very disappointed
- Location
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- Location
- Herefordshire
- Reviewing
- EE
- Date
- 2017-05-09
- Comments
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Almost given up trying to get improvement. Customer service are helpful, they try to resolve issues but it never really gets fixed. Painfully slow loading websites. YouTube just circle and circle for several minutes before playing if I'm lucky. Freeserve, wanadoo, orange were always great, since changing to EE is been hell. Feels more like dial up modem of old. Haven't changed to better cheaper package like I was offered recently to do, but don't want to be tied to contract. Just unsure where to go next. No idea who's providing a good service. I'll wait and see if they send engineer over to check for issues, if they don't, I'll try elsewhere.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2015-11-11
- Comments
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My fiancé and I were tempted into getting EE broadband by an attractive upfront line rental and then £2.50/mo afterwards for broadband for a year. We set it all up without any problems. The following March (our contract was due to finish in June) they called me to offer to continue that deal for another year. Well as far as I was concerned, that meant another year of £2.50 a month which sounded great. After speaking to them, I changed my mind and decided that I shouldn't really be agreeing to year long contracts over the phone. I called them back about 20min later and they said that contractually I couldn't cancel without paying the full year cost upfront. Ridiculous but fine. My fault. They then started refunding us a random amount of money each month starting from March. I know, great right? But it made no sense and at no point were we sent any documents explaining why this was happening. In June, suddenly our broadband bill was £17/mo.
Then, in October, we moved. I was prepared to encounter difficulty in moving my broadband to the new address, but all seemed to go smoothly. Then the day arrived when the technician had to come to "set it up." He arrived at 8:15am. I was still asleep and my fiancé was in the shower. I jumped up and threw clothes on, meanwhile the bell is going and going. I went downstairs, still not sure if it was EE, and no one was there. I went back up, checked my phone and nothing. 10min later I see I have a missed call. I call them back and it's the EE guy. I said that I was in but he had already left but that not to worry, someone would be by again later. I waited until 2pm and then decided to call EE. I was told (after many transfers and dropped calls) that no one was coming, my appointment had been missed and that I had to reschedule. First available appointment was 2 weeks away. I was now going to be without internet for 3 weeks. Given that the technician didn't hang around really, I didn't feel that this was completely fair so I asked to be refunded a month. Seems like good customer service to me considering I have been paying them for a service they were not providing. The guy very reluctantly said that he would do that. I waited patiently for 2 weeks and the next technician arrived. He spent an hour setting everything up and was very nice and helpful. The broadband had not been switched on yet (which just boggles my mind) and so he told me to call them up to see when it would be switched on. They assured me it was due to be switched on at 12am that night. Is it switched on the next morning? Nope. I called them up and they said that our address hadn't been updated, which considering the number of times I have called them in the last three weeks, every time having to provide an endless number of details, os absolutely absurd. And of course, it's not anyone's fault, it's a "technical error." And, it's going to take 5 working days to get it changed and switched on. And no, I am not receiving a refund, so the guy before just lied to me to get me off the phone.
EE customer service is absolutely awful. It's a shame because (when you finally get it switched on) the Internet was fine, did the job and we never had any technical problems with it. But we cannot wait until our contract is up in March. Do not give EE your money. I promise you it is not worth it and they will not take responsibility for their ineptitude. Pay a bit extra for something better.
- Location
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- Location
- Bridgend
- Reviewing
- EE
- Date
- 2022-07-18
- Comments
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Very inconsistent at the best of times, wifi always drops throughout the day repeatedly and for long periods looking at other reviews other people have had similar experiences which proves this internet provider is awful if you’re looking to go to EE please avoid, would rather stick with Sky with a more expensive bill that actually was somewhat reliable. After having EE for the first month it wouldn't work at all thanks to their awful attempts at setting it up then making my family wait a ridiculous amount of time just to use it (around 3 weeks) there have been many internet providers i’ve used but EE has gotta be one of the worst!
- Location
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- Location
- West Sussex
- Reviewing
- EE
- Date
- 2013-08-15
- Comments
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Pay as you go data sim. Overall coverage and speed is good, however. The web site is rubbish and topping up or buying more time is unbelievably painful and unreliable. I have been without service for days at a time because I have been unable to purchased more time. The customer service really is an absolute joke. They commit to do things such as refunds or add extra time and then do nothing. They promise to fix the issue and call back but the issue is not fixed and the call back never comes. I have spent over 4 hours on the phone to the CS centre over the last 3 months. The representatives do not know the system and give misleading or just plain incorrect information. The merging of these organisations has been a fiasco for customers. This company is the single most frustrating organisation I have had the displeasure of dealing with. Do yourself a favour, look elsewhere for your mobile services.
- Location
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- Location
- Scotland
- Reviewing
- EE
- Date
- 2014-10-29
- Comments
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the problem with Orange is that their customer service is diabolical. Up to 35 mins to get connected, if you get through to the wrong department expect a further long delay to get connected to the correct department
Promised actions seldom materialise.
Phone calls not returned etc . Staff not trained correctly.
I could go on.
- Location
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- Location
- Stanmore
- Reviewing
- EE
- Date
- 2017-01-29
- Comments
-
Constantly got over charged. Broadband Speed is awful. Customer service is okay. And finally not only did I have to call EVERY month with a service/ Bill problem I also got disconnected every month too.
Not worth it.
- Location
-
- Location
- Reviewing
- EE
- Date
- 2017-01-29
- Comments
-
I would have given this less stars had that been possible. The connection stutters there is constant drop outs. It's completely ridiculous that they get away with this. We have called numerous times and nothing ever changed. We want to get out of the contract and change to some other provider but are being told that we would have to buy our way out of the service even though the service we pay for never worked properly. Avoid at all cost.
- Location
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- Location
- Chester
- Reviewing
- EE
- Date
- 2015-11-28
- Comments
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I've been with sky for 3 years and it was ok, went down once as far as I remember. I'm now switching to EE as I want a router with 5Ghz wifi.
I wish I've read reviews before I've made the switch, I'm starting to panic now as the contract with EE is for 18 months.
In the email they said my broadband will be activated on 25th Nov 2015, so Sky switched off the line on 25th and EE sent me a text saying it that the EE broadband will be activated on 27th (not 25th like they said before). They switched on the phone line on 28th Nov at 8am but the broadband is still not working. I've been on multiple calls with them now and they'll be sending someone to inspect the fibre cabin and will call me back within 24h.
I'm not impressed so far, I wonder if I can still quit this contract and go back to sky?
- Location
-
- Location
- Somerset
- Reviewing
- EE
- Date
- 2018-01-12
- Comments
-
I've had 3 engineers over. 2 new routers. 1 booster. Numerous calls. Changes to all the connections etc. I must have been on the phone for a total of 48hrs to ee about their broadband. I live in a 2bed flat and you can only get Internet in the living room and partially in 1st bedroom. My average download is 7mbps and upload is 12mbps.
The contract is finally due to end in Feb.
I have signal from my neighbour's BT broadband in my home.
I would not recommend to anyone.
- Location
-
- Location
- Saltford, Bristol
- Reviewing
- EE
- Date
- 2018-06-01
- Comments
-
So low at times you can't watch a movie, the circle goes round and, and the picture is frozen. This is costing me now about £28 a month. I'm in a contract so powerless. The spellchecker says I'm 95% slower than other providers in the area. I can't stand the hassle from this provider. Never again.
- Location
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- Location
- Halifax
- Reviewing
- EE
- Date
- 2019-08-25
- Comments
-
Speed is terrible atm, very hit and miss and constant dragging, freezing and crashing from eight o' clock at night onwards, after a smooth period of no problems for over a year. It costs a small fortune as well. I'd leave but have read so many horror stories about how complicated switching is and how mafia-esque phone companies can get about it. I haven't used EE customer services so cannot comment on that (I just put 3/5 because it's midway/neutral) but the service overall is unreliable and frustrating.
- Location
-
- Location
- Stone
- Reviewing
- EE
- Date
- 2018-08-27
- Comments
-
Constant problems for months now with intermittent access to internet!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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