EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 901 customer ratings since 2021-01-26 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,548 Customer Reviews over 39 pages

  • Reviewer
    Location
    milton keynes
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    been getting 76-80 mb until recently no changes in house usage, but speed has dropped to an average of 50mb.
  • Reviewer
    Location
    Childwall Liverpool
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It is hard to describe this broadband. I've read the reviews here and it seems that EE are just as Rubbish wherever you live, they know it and can't care less. I was misold this. Promised 20Mbps. Can only get 1.2 to 1.5Mbps.....when it works. Sometimes I cannot log on. Dire broadband. Sensationally slow to the point of making streaming totally impossible. I have rung EE "customer service dept" 13 times now. Nothing has changed...but nothing. This is the worst broadband provider that I have ever signed up with. False information and no support service coupled with a lousy and totally unuseable broadband make this company one to avoid. Oh...and to top it all they introduced a mid-term price rise after promising the payment would not increase for the duration of the contract....! This company is a fraud!
  • Reviewer
    Location
    Southampton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No one can understand how awful EE Broadband is until they try it!!! It is the worst broadband in the country. They know it and just do not care. We were sold this package with a tissue of lies. Did not have this problem with SKY so we know that EE is lying when they use the "it's the line" routine. They promised to exceed the line speed that we had with SKY. We are not getting a tenth of that speed. What we were promised is nothing like the garbage that we have. We have complained over a dozen times now but nothing. They are not to be trusted. We will let this contract run out and go elsewhere. Honest advice is keep as far away from EE broadband as you can!!
  • Reviewer
    Location
    Widnes Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Doesn't deserve 1 star deserves zero! Worst broadband I have ever had. Down to 1.2Mbps most of the time. Sometimes can't log on. No way to stream with buffering and freezing just about all the time. Try ringing customer service - JOKE! Nothing ever done. A price rise half way through the contract to add insult to injury. Woeful company. I will never ever use EE again!
  • Reviewer
    Location
    Liverpool
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't go near this compny. EE broadband is a disgrace. Too slow to use. Forget about watching videos its impossible. It's bad enough trying to log on. A gang of cowboys that you cannot trust. Customer service a la Godzilla school. Do yourself a great big fat favour and do not go near this garbage!!!!!!!!
  • Reviewer
    Location
    E1 7HW
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The broadband speed is the worst I've ever had, early in the morning or late at night you can get 4-8 Mb download, but at peak hours, its just imposible to make it work. They do nothing to fix it.
  • Reviewer
    Location
    Alderley Edge Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give NO Stars then I would. The broadband speed is so slow it is dire. The endless phone calls to what EE describes as "Customer Service" produces nothing but excuses and false promises. And like other reviewers here I have had a mid contract price hike adding insult to injury. In all honesty this company should not have any customers it is the pits! AVOID!!!!!!
  • Reviewer
    Location
    Liverpool
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not use this Scam Company. What they promise in download speed is lies. When you complain they promise this, that and the other....all lies. The contract is lies with a price increase mid way through. Broadband speed at the weekend is around 1.4Mbps!! That's impossible to use! No customer service. No interest. No quality. Do Not Go Near This Company. EE you suck!
  • Reviewer
    Location
    Warrington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dire Broadband. No words can describe how bad EE is. Download speed is so so slow it is unbelievable. I have complained so many times and all I get is that the area is bad and I should upgrade to Fibre (for another increase in price of course). Problem is that I have had 3 other broadband providers before EE and I only went to EE because they promised the same download speed at a cheaper price. LIES!!! how can other providers give me a good speed but EE cannot and the price has gone up mid contract. This is a scam company. Do Not Do Business with Them!!!
  • Reviewer
    Location
    Mossbank
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am almost speechless at how bad this company is. Their broadband is so aweful that I just cannot describe it as broadband, with speeds below 2Mps. Sometimes I cannot log on. Other times using basic internet facilities is impopssible and as for trying to watch a video, even of only a few minutes length, is impossible. When we were sold this package it was, what I now know to be, a screen of lies. As others have repeatedly said in these reviews their Customer Services is a white wash with absolutely nothing at all being done. AVOID AT ALL COStS!!!!!
  • Reviewer
    Location
    Timperley Manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This broadband is so bad I mean bad as in lousy! No other description fits. One lousy company intent on SC reading you for every penny without even trying to provide anything like an adequate service. How can they call it broadband??? Streaming is impossible. Freezes all the time and even the most menial tasks take for. And do not make the mistake of contacting their so called service department. Incompetent and completely uninterested. Just one totally lousy company. Don't even think about going near. Be warned!!!
  • Reviewer
    Location
    Lake District
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    My broadband contract is due for renewal so decided to check the reviews out on this site for various providers. i am actually currently with EE for Fibre Broadband and had I seen some of the terrible reviews I may have been cautious about taking my contract out with EE. However, in the whole of my 18 month contract, I have never had a problem with the reliability or speed of the broadband so am quite surprised by some of the reviews. I may well decide to take my business away from EE however this would purely be down to getting a better deal elsewhere and not because of the service received. I hope it isn't a case of better the devil you know if I leave!!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Avoid EE if you have children!! My issue is less to do with the speed of the broadband (though that's not great) but with the absolute travesty that is safe browsing with Norton. To keep your children safe from adult content firstly you must register to buy the Norton Securities software (the first year is free but you have to give them payment details to get it). Then you must download a chunky bit of software or two apps on to every device you own (two apps??? With Sky, safe browsing was done by logging onto their website and switching it on! That was it!). Next the Norton Family app disables Safari, as it can only keep you safe if you you it's own browser!! What?? What about all my keychains and history and bookmarks?? And if you go through all that with every single device in the house (we have 9 devices between us, not including 2 raspberry pi) your children are still not safe if any of their friends come and visit, because their devices don't have the two apps installed! What an utter pile of *****. I want my IP address to block adult content, just like it always has, with every other internet provider we've had. Instead I've got a phone that still has Safari disabled (even though I have now deleted the Norton apps), and I'm shopping for a simpler solution, which I will have to pay for. I intend to charge it back to EE, with a bill for the hours I've wasted on their over-complicated Norton partnership. Rubbish.



    onto each and every device your children might use (I started with mine because they jump on my phone pretty often to google something). Then in order to activate the safe browsing features the app disables Safari (or other browsers)!
  • Reviewer
    Location
    Rainhill.
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Truely unbelievably bad service. Terribly slow broadband that is often difficult to log on to. Terrible streaming with constant freezing. And like people say the customer service is terrible. It is so so bad it's unbelievable. Really don't go near EE....you will be sngry and frustrated.
  • Reviewer
    Location
    Wirral Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE Broadband is the worst I have ever had. Frequently it is impossible to log on. Download speeds, as others have said here, is excruciatingly slow. Emailing is sometimes impossible. Streaming is impossible with constant buffering and freezing. When you make a call to what EE calls it's customer service department you may as well spot in the wind for the good that it does. This company cannot be trusted, it's product is lousy, it's support mechanism is flooded. In a nutshell AVOID at all costs!
  • Reviewer
    Location
    Warrington, Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Less than 2mb broadband download.... is not broadband and is not acceptable. But EE think it is just fine and charge for it. Their "Customer Service" people are so immune to criticism that they just cannot care less. So....absolutely dreadful Broadband combined with Non-existent customer care and mid contract price increases = the Worst Broadband Provider in the UK. DO NOT TOUCH WITH A BARGE POLE!!!!
  • Reviewer
    Location
    SlowInternet
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Waiting 7 weeks for them to fix problem, they send 1 SMS every 2 weeks "We sorry for taking to long...We know what is the problem and look into it...We are working to gain access to the side". I know problems can happen, but taking so long to fix it, I don't think it's normal. Aside from that the max speed drop sometime to 4Mbps according to multiple side speed test. Need to restart router in order to get back up to 8Mbps. Avoid waste of time and money.
  • Reviewer
    Location
    Taunton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AVOID AVOID
    Absolute crap, been with EE for just over a year, struggle to get any speeds over 2mbps in the week, weekend and peak times it's under 1mbps, told over the phone we probably need a new router, makes absolutely no difference and now found out because we've received a new router we are tied into a new 12month contract. THE WORST customer service and broadband we've ever had. I'm sick to death of buffering signs, honestly don't bother
  • Reviewer
    Location
    Knowsley
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appauling broadband speed!!!!!!. Should not be described as broadband. Should be prosecuted under the trade's description act. You phone them and they don't care. I was told the speed would be very good. Last so called customer advisor described the broadband in my area as "dire". So why did they lie to me about it? Their solution is for me to upgrade to fibre.....for another price increase. They have already increased their price mid-contract. NO Chance. I did not have this problem with sky or BT. AVOID AVOID AVOID!!!!!!!!!
  • Reviewer
    Location
    Merseyside UK
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Lousy Broadband all the time. We were promised a faster than SKY download speed...a pack of lies. Nothing like as good and SKY wasn't fantastic. EE are can artists, they do nothing when you complain. Can't even get the email to download fast enough let alone videos. Streaming is impossible due to freezing like narrow band. Simply put ....AVOID AVOID AVOID!!!!
  • Reviewer
    Location
    Coventry
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utterly useless internet speed
    In the weekends it’s 0.2 or 0.5 mb download speed
    Some weekdays will be lucky to get above 4mb
  • Reviewer
    Location
    England
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly the worst internet provider that you can go with we were miss sold the overpriced package which was for “small homes with 1 and 2 devices” our home has over 8 the connection can’t handle any type of console. I thank god that we are moving to virgin if you want any decent experience go to anywhere other than EE no band they are worse than dial up.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking costumer service, left me very upset. I rang to complain about the slow speed and internet connection coming and going and after doing the test she said she can’t help me because I got a favourite colour question wrong! But I got all my other details (bill, address etc) right. Then she hung up on me. I’m very upset. This is not the first time they are rude. They sent a questionnaire to rate their service 0-10 but you can’t send back the message with 0, I keep on getting message ‘not delivered’ every time.
    I am changing the provider right now this moment. This is it.
  • Reviewer
    Location
    Dagenham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID. The numerous times i have to phone because broadband is not working. All i get is excuses. They go through the usual test line, speed etc. The speed I was promised at the time i signed up were not anywhere near what i get. Despite only having my mobile connected to wifi broadband still will not work. And because i have other devices although not connected the usual excuse was 4 devices can slow down internet.

    EE could not find a fault apparently my broadband is running smoothly. They Suggested an engineer attend and test the line etc subsequently threatening me that if no fault was found i would be charged. Thereafter swiftly attempting to sell fibre optic to me to ensure I have broadband.

    EE is the worst broadband provider. Go elsewhere.

    PLEASE AVOID..AVOID AVOID. They are not worth the stress!!
  • Reviewer
    Location
    Bucks
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible experience with EE. Broadband was always very slow and so we changed provider when we moved house. Cancelled contract however EE continued to take money from my account, which I only realised a couple of months later. Called EE and they still failed to cancel it two further times, taking more money from my account. EE confirmed they owe me over £200 and keep telling me they have paid me, or sent a cheque but so far all I have received is a measley £30 and even that has taken 3 months to receive. I'm at my wits end with them and would not recommend them to anyone!!!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Staff and general terms are full of punitive terms. They say you’ll be charged if you cancel early - then you wait weeks/months to cancel and then they take their sweet time to cancel the contract and bill YOU for this time at a higher rate and when they say you’ll get a cheque in 10 days, that’s 10 days from when they process the cheque which could be a week or more. I can only assume their system works on their own broadband - hence why it’s so damn slow. Will never go back
  • Reviewer
    Location
    Penygroes
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have had no broadband for 11 weeks now. We changed to EE because they promised speeds of 20 Mbs but after the 10 days settling in period our speed was only 3.6. We contacted them and they tested the line, at which point we completely lost the broadband and have had nothing since. Three fault codes and hours spent on the phone and email and still there is nothing. It seems our only option is to change to BT, which is particularly annoying, as they are basically the same company with the same CEO. How can this company be so ineffectual when dealing with a fault? We also have our mobile phones with them but not for much longer........
  • Reviewer
    Location
    billigham cleveland
    Reviewing
    EE
    Date
    Comments
    i am waiting for refund from january 2018 4months ago £4 59 in total.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I am quite happy with EE's service. Speeds are close enough to the advertised 76mb.

    Negatives are that I had BT before and they were almost flawless. Every now and then late at night, EE's service disconnects for 10 minutes or so, which is very irritating.

    Also their offer of free Norton Security Premium is nonsense, as the process to get it does not work and neither EE, nor Norton have a solution. This is false advertising.
  • Reviewer
    Location
    orpington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disappointing that no option yo give below zero star. Broadbanx speed is very sluggish. Video freezes often. If you go to Customer care, then that is utterly bad. I don't know how they still have customers...
  • Reviewer
    Location
    St.Helens.
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not go with this company. What they promise does not materialize. Broadband speeds are more like narrow band.Impossible to use several devices at once.Impossiblebto stream. The smallest video will freeze. Customer service sucks.AVOID!!!!!!!
  • Reviewer
    Location
    Sutton, At.Helens
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Appalling broadband speed. When we were sold this package we were assured that the download speed would be very good. It is impossible to watch a video without it continually buffering and then freezing.....every time. It is impossible to use a tablet and laptop at the same time. When we complained last time the woman said......and I quote...."the broadband is fire in your area". Their answer was to upgrade to fibre. The problem is that we did not have this problem with SKY therefore it is the provider. Do NOT touch EE with a bargepole.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Careful if placing an order online...
    Previously on BT standard broadband - switched to EE fibre service. The website states 'no need to contact your existing supplier to cancel your existing service - we do this for you...'
    When placing the order on their website, it was made clear that our existing BT line could not be maintained, and it wasn't possible to proceed with the order unless a new line was ordered - costing an extra £30 for installation. As the property is old (with old wiring) we took EE's instruction as genuine and didn't question the validity of this. The installation went smoothly, and the service seems up to scratch, however it soon became clear that the existing BT line had not been cancelled, and was still live. On contacting BT, they couldn't understand why the existing line had not simply been transferred to the new provider. It would seem that EE knowingly mis-sold a new landline to us unnecessarily, and their promise that they would take care of any switch-over from existing supplier was not truthful in this case. I don't know how such a high profile company can get away with this deliberate mis-selling.
  • Reviewer
    Location
    Fareham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Really surprised by all the negative comments here. I changed from BT to EE Fibre 38mb 6 months ago. The change was smooth and every time I have run a speed test, it is between 37 & 39mb and has never dropped out! The free data boost to my mobile phone is brilliant, especially as I am on a cheap SIM only deal. Very impressed with EE and a considerable saving on what BT charged.
  • Reviewer
    Location
    lisburn
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I joined EE broadband about 2 months ago and was promised my speeds would not go below 16,I was told if it did I wouldn't be charged, both these promises haven't been upheld. I'm barely making 9. I will soon be showing my contract to a legal advisor as nothing has been done even though I have been contacting EE regarding this. Very unhappy and will be cancelling my contract unless action is taken and bill for useless broadband is repaid back
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I've been trying to transfer the ownership of my broadband contract for over 14 days, which seems to be an easy task for the customer service. Yet they are giving me each time an excuse not to do so. Additionally whenever I call them each employee gives me a complete different story why the ownership is not changed yet. Each time I call I have to give them the details of the new contract' owner (Name, Address and DOB) which seems they don't even put in the system. It's is for sure the worst experience I had with a customer service is the EE service. I wouldn't recommend EE to anyone.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    After having seen the vast amounts of negative reviews against EE broadband, I thought I'd shed some light on their service and say that I have had a good and stable connection with them. We have the 76mbps package and receive around 70. It should be noted that I live in London where maybe there is better coverage and reliability due to living in a more densely populated area; it seems many negative reviews are from customers that aren't in major cities. My only complaint is that when asking for their new 'smart router' which apparently offers better wi-fi coverage, they declined, which I thought was mean as I have been with them for 3 years now and the original box supplied is showing it's age.
  • Reviewer
    Location
    Southampton/isle of wight
    Reviewing
    EE
    Date
    Comments
    Without doubt in my 57 years of age,the WORST Company I have EVER had to deal with.Was miss sold Broadband at our shop,we were told it was a 12 month contract,our fault we signed without reading small print,18 month contract,we were entering into a shop,said we might be there 3 or 6 months. EE said no problem,if you leave early we will only be able to charge the £1 a month for broadband,as you won't be using your landline.Reality we left after 2 months,landlady wanted shop back. EE have now charged us 18 months £360 when we only used broadband for 1 week.The other service at my home address is coming to an end,another £360,when giving notice to cancel as my payments will rise to £30 monthly,the women online has said we have slow service.Unlike their original promise of 3G and fast speed.Been into both southampton and isle of wight shops 3 times each during with ZERO help,all they say is oh,it's not our problem,disgusting company,after trying to cancel with 1 operator for 15 minutes,I then get passed to a snooty manager trying to sell sell sell. Avoid this company at all costs.
  • Reviewer
    Location
    Plymouth
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I moved from Vodafone with a good level of both broadband and customer service. Firstly the system with EE was late coming on line by 5 days and was without broadband for this time and had to use my phone as a hotspot though EE did offer a 5Gb phone upgrade as recompense. Yesterday my Broadband slowed to a point of non existence and when I called EE they said that the phone line had been reduced and was causing the slow rate. When I asked them what this meant and and why, they were unable to answer other than to say that they would reset the system which would then take a couple of days to come up to the contract speed. I've noticed that the connection has increasingly become erratic with far more dropouts and outages of late. I never experienced any of this with either BT or Vodafone who were able to offer a consistent level of service with knowledgeable customer and technical service staff. I will definitely be switching out to another supplier once the contract has expired.
  • Reviewer
    Location
    -Rotherham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely dreadful. A shameful excuse for a broadband provider. I have spent the last 30 minutes watching (correction, trying to watch) a 30 minute TV programme . Do you know how much of the programme I was able to watch in that ammount of time ? Just over 8 minutes! because of repeated buffering which eventually got stuck. Not impressed at all. Would not recommend. Please do yourselves a favour and avoid at all costs. This outfit doesn't even deserve to be in business as far as I am concerned. I had the same issue when it was Orange. Fell for the lies I was told at point of sale that I wouldn't experience the same problems. Should have known better! I have already phoned them up. Yes, they admitted there was an issue and fixed it. But the fix was short lived. A few months on and we're back to square one. Its not the area I'm in or my laptop as I experienced problem free broadband for several years with Talk Talk. I will be heading for the hills the moment my contracts up (or possibly sooner and with no intention whatsoever of paying any penalties for the crap service they provide). I will not be fooled into taking out any broadband with them ever again, no matter what they say to me!

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