EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 1723 customer ratings since 2020-05-17 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,521 Customer Reviews over 39 pages

  • Reviewer
    Location
    Darlington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    I'm going to be honest. This is my first review. I have been on EE for a while now on my mobile network, i thought i'd try the broadband out as I wasn't with an internet provider. It took about a month to set everything up. I'm averaging speeds of about 5-7mbps download, 0.5-1mbps upload and my ping is around 20. The only fault I can find is the internet speed. I haven't had to contact customer support after it was set up. I am myself a gamer and a network technician. Internet speed is important too me also. I have no jitter and 0% packet loss. Streaming video's doesn't seem to be a problem unless trying to view in 1080p. If I do disconnect it's due to DDoS attacks on my network.
  • Reviewer
    Location
    darlington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I know my computer is old but my broadband is sooooo slow. Customer service is rubbish so I'm looking for something better.
  • Reviewer
    Location
    Darlington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Cant rate them highly enough, don't understand all the poor reviews.. BT engineer turned up on time, fitted a line for me, within an hour 71Mb line up and running! Had talk talk before and struggled to get 4Mb, constant cut outs, hours on the phone to them with never any help..Best move I have EVER made! 3 weeks in still a constant 70MB, no drop outs, Havent even noticed any traffic management via newsgroups during peak times, EE TV is amazing, I just can't speak highly enough of EE!
  • Reviewer
    Location
    Dartford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I tried to download a film from sky today, and it took me 3 1/2 hours to do so, so I rang ee technical support, at least 6 times, as each time I called they disconnected the call, when eventually I managed to speak to someone, I was told I should have tried a speed test at the same time, I told them I can't connect more than 1 device to there bright box without it slowing right down, and crashing, no response, he then said I never told him that I couldn't,t connect more than 1 device at a time, well obviously I did, there answer was we will send you a new bright box. I would not recommend them to anyone, I have been with them just over a month, and wish I had never left sky broadband, I could connect 4 things at a time, and downloads took about 10 minutes!!! Avoid ee like the plague, useless company and useless customer services!!!!
  • Reviewer
    Location
    DARWEN
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE Broadband is awful I have had non stop issues with it since I got it 11 months ago and cannot wait to leave, Also like to add that the customer service I have received has been well and truly disgusting and when my phone contract is up I will be leaving them for sure.
  • Reviewer
    Location
    de Lacy
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We are very pleased with the speed and reliability of our broadband connections
    We shall renew later in the year with EE - a good service in our area at a very favourable price - still £11.00 a month for line rental - that's just brilliant!
  • Reviewer
    Location
    Deal
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I can't see videos. My average broadband speed with EE is under 1 MB, sometimes only half that. I spent most of my career in IT, and have therefore tried everything to improve my speeds, to no avail. I am seriously thinking of moving to another supplier.
  • Reviewer
    Location
    Deeping St. James
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We were with Plusnet and then switched to EE. Almost immediately, the issues started. Service down during peak times, slow download speeds - and I mean slow! 1mbps was not an infrequent occurrence. Called and complained and after 3-4 days and numerous calls it seemed to be fixed. That last a couple of months then same issues. A few months after that they changed my contract without letting me know (they say they sent an email - presumably straight to my spam folder) and when I contacted them about it a few months later they refused to change it back or cancel without paying a cancellation fee. Madness. After multiple calls and arguments they let me out without a cancellation fee. Although yet to switch so wouldn’t be surprised if they take a payment when the time come. Avoid. Avoid. Avoid.
  • Reviewer
    Location
    Dentons Green
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not sign up to EE broadband. It is ridiculously slow and a lot of the time doesn't work. They do not have engineers because no matter how may complaints you make it is never fixed. Half way through the fixed term contract they increase the price. So price hike that was promised not to happen, seriously slow downloads that was promised not to happen, no repairs from the company that was promised not to happen. No No No ....do not got to EE.
  • Reviewer
    Location
    Derby
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Like many others here I would advise to stay away from EE broadband. The router turned up a week late and then the 'acclimatise' period lasted for longer and didn't even make me aware of it to start with. After it taking a month to be installed and working (rather than the 10 days I was told) I didn't get anywhere near the speed quoted. I was told 13-17mbps and most of the time I struggled to get 1, couldn't even load a web page with more than one device on it! Had enough and left, after fighting with them on the phone at least I did get them to cancel the early cancellation fee.
  • Reviewer
    Location
    Derby
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    You just cannot believe how bad this broadband is until you have experienced the frustration and snail's pace for yourself. It is a disgusting company to have any dealings with. No one gives a dam. It is a rip off!
  • Reviewer
    Location
    Derby
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    customer service is shocking. Will never use we broadband and more again. They never live up to there promises and they even lost my cancellation cheque even though sent by recorded delivery.
  • Reviewer
    Location
    Derby
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I had issues with speed initially so I called and expressed my concern and to be fair to EE they sorted it. So those that are having speed issues try getting in touch with them and ask them to sort it.
  • Reviewer
    Location
    derby
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    this is one of the bad broadband we ever had
  • Reviewer
    Location
    Derby
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just recently had phone and adsl broadband installed and it's all gone super smooth. I was cagey having read some of the reviews on here but so far all is well.
    Well done EE.
  • Reviewer
    Location
    Derbyshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE it's a joke! I've signed contract on the beginning of December and today is 19th if February and I still haven't got internet and landline! Firstly they sent my router to the wrong address and later I've been promised every single week that engineer is going to cone to my place and Internet will be active. Ppl that work for customer service lie! I've spent around £40 for data coz I haven't got internet at home, alter few calls I got my money finally back. They said that for sure engineer is coming 23th to sort everyone out and signal will be alive since 26th of February, I said if engineer won't come on Tuesday I'm going to take EE to court
  • Reviewer
    Location
    Derbyshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am an Orange customer since 2006 and since EE bought it, things just getting worse.
    Unable to top up by using EE SIM Menu in my mobile, but it's worked fine few months ago. Now every time i got the same message: Sorry, the Pay as You go service you requested is currently unavailable. Please try again later.
    GETTING THE SAME MONTHS AGO!!!
    THEN WHEN LATER?!?
    Today i tried call customer service several times and the automatic voice told me every time: Sorry we are unable to processing your call. Good bye!!!!!!!!!!!!!!!
    WTF?!?!?!!!?
    So i'm very disappointed now and would give NO STARS AT ALL!!!!
  • Reviewer
    Location
    Derbyshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would of given it 0 stars if possible!! Speed slows to unusable at peak times and not much better the rest of the time.
    I had a fault and had to call the Indian call center multiple times. They ask u the same questions and u never get anywhere, Some just put the phone down. Told me there was a fault outside the house then sent an internal engineer. Given up now and just put up with the fault until the 12 months expires. DO NOT USE
  • Reviewer
    Location
    Derbyshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My advice is if you are thinking of switching to EE...don't. It is truly woeful. They offered to upgrade for a small amount of increase 3 months ago when the service didn't work and now they have offered to upgrade for a further £12.00. The internet is wholly unreliable, seems to go off during the day when clearly they are on repairs and it is a thoroughly miserable experience all round
  • Reviewer
    Location
    Derbyshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Fibre Slowband. I was persuaded to 'upgrade' from my quite reliable copper line broadband to EE 37Mbps fibre broadband, What a complete farce it turned out to be. Fine in the day but at busy times the speed drops to as low as 5Mbps! Streaming video content is impossible. The so called customer service is terrible. The off shore tech support team are pathetic. You spend hours trying to get help and it amounts to nothing. Some are rude, most are uninterested. Others put you on hold never to come back to you. I've been told on more than one occasion there is a system fault, try again tomorrow. Utter rubbish. The problem is contention ratio, either that or a deliberate traffic throttling policy. I'm not sure if any other provider is any better but I can say avoid EE at all cost if you want to retain your sanity.
  • Reviewer
    Location
    derbyshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company ever i spent several months trying to get my net sorted because i kept losing connection then when i got it sorted i was getting dial up speeds then finally when i get my speed sorted my net keeps going off every now and again for hours at a time on and off every 5 mins ive had the phone put down on me several times saying to hold the line ....
    Now nearly a year into my contract still the same problems month after month i would not touch this company ever again and to make it clear to all
    DO NOT USE EE you will regret it as soon as my contract ends im out
    And to all you EE worst of the worst
  • Reviewer
    Location
    derry
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Initially no phone and no broadband. now no broadband. NOBODY IN CUSTOMER SERVICE KNOWS ANYTHING. DIFFERENT ANSWERS....JOKE! OFCOM SHOULD FINE THESE GUYS PROPERLY
  • Reviewer
    Location
    Devizes, Wiltshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Up to 17mb service routinely running at 0.5mb, with a lot of drop outs too.
  • Reviewer
    Location
    Devon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We moved in August into new property in devon. We previously lived in north London and had super fast fibre optic broadband.

    While moving I contacted EE to explain that our address is changed, at this point we would still like to remain with EE and just simply move our internet provider with us to the new address.

    It all seemed fine, although they say it could take up to six weeks for it be installed, I wasn’t sure why it was quite so long. We had lots going on in the move so we didn’t bother pushing it.

    While we waited for it to be installed I got a phone call while I was out shopping with my wife. They asked if I was happy with my broadband and if I would like to continue with them. At this point we had just moved and we had a lot on our plate so there was no reason why I wouldn’t say that I was happy.

    After two months I got a phone call from EE, this wasn’t to say that our fibre optic broadband was installed but to say that they have just discovered that fibre is not available in our area! I then asked to leave EE as we hadn’t been given what we were sold. That’s not possible because the conversation I had in a busy supermarket now meant I was in another two year contract.

    I tried to say that I had been mis-sold the package as I didn’t get told that I wouldn’t have fibre. They escalated this to their mis-sold department that would look into it (you have to worry that a company would have so many of these problems of being mis-sold that they have a department dedicated to it). Apparently I didn’t have a case and we were stuck with EE.

    By this time we were desperate to have internet in our house. My wife and I both reply on it for work and we had been using our neighbours broadband while we waited for ours to be installed. I eventually said fine, just get it working.

    Their phone technicians weren’t doing very well until I talked to this one guy in India who changed the settings on my router so that it accepted regular broadband, not just fibre. A light was on and we were finally getting broadband.

    However as we used our broadband we discovered that the feed we were getting was really slow or nothing at all. Most of the time our electrical devices thought we weren’t connected to the internet and when we were it was slower than dial-up internet.

    After lots more conversations with EE they sent me from person to person and decided to send out an engineer. The engineer arrived and put a booster on the system. While chatting with the engineer he wondered why we weren’t on fibre. I told him that we were told its not possible. He looked puzzled and explained that they simply had to plug our house into it, a relatively simple job. This was annoying but at this point I didn’t really care as long as it started working!

    The engineer left, but as he left he left he said that there was a good chance it wont do anything. More than likely the problem is with EE. Reassuring words.

    Sure enough there was no difference. I phoned EE again, they had a look at my plan and discovered that our plan was still set to fibre! And we had been paying for fibre! This person actually sounded helpful. She explained that we had been paying for the wrong kind of service and so the router couldn’t work with regular broadband because it was being delivered fibre… which apparently isn’t available anyway. She said that she would get the changes requested to make our contract into a regular broadband contract and make sure that we were reimbursed for our lack of internet over the past six months! That sounded great. She would phone back in just three days to get it all finalised… she didn’t.

    After another week I phoned EE again and talked to yet another advised. This one was probably the most down to earth and realistic out of them all. First I told him what the other advised had said about changing over the plan so that it’s feeding in the right kind of internet. He said he could sort that out but he very much doubted it would do anything. However I needed to try anything that was suggested so we went for it. He did make sure we got six months of free broadband, which I’m grateful for… if there broadband. He also sent a new router just to tick every box we could think of. I thanked him but I could tell from his tone that this wasn’t going to get me anywhere.

    Sure enough it didn’t improve. This leads me to today. After trying absolutely everything for the past seven months the only thing I could do was insist that they let me leave so that I could see if another provider could do any better. I phoned and was greeted by a lovely lady. I explained my story and she put me on hold while she went to her manager to see what they can do. She came back and to my shock not only said they couldn’t end my account but that when the contract was changed over to regular broadband, after their six month mistake of having on fibre, it was now another new contract and any problems that I’ve had before are now VOID! Seven months of trying to get things fixed and they are now choosing to ignore all the efforts that have been made to try and fix it.

    After battling this out over the phone they ended with sending out an engineer again and escalating the package to the mis-sold department… again. I know that this is very much a first world problem but not having internet effects my work, and therefore my income… and makes my wife angry.
  • Reviewer
    Location
    Devon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have had huge problems with our EE home broadband, since moving house at end of August. Firstly, it took them almost 5 weeks to provide us with broadband at our new address, various 'go live' dates were given, none complied. When we finally got connected, the speed has been unstable and very slow a lot of the time. A truly appalling experience which maybe explains why we are moving to a new provider next week!
  • Reviewer
    Location
    Devon
    Reviewing
    EE
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I would not recommend EE to anyone. I have had a year of trying to resolve issues with my mobile phone, temperamental signal, a complete error with the Broadband and Landline phone and the worst customer service I've ever encountered. I could say more but I'm fed up with it all and wish I had never changed to EE.
  • Reviewer
    Location
    devon
    Reviewing
    EE
    Date
    Comments
    total rubbish ,was fine at first, during the day my speeds were fine , between 10 - 16 Mbps , but for the last few months after 4 pm until about midnight its to slow to do anything , never over 2 Mbps. bearing in mind i need to be online for work , and taking forever to for pages to load , couldnt do online gaming or watch anything ,

    ive now gone to bt and will never go back im always getting speeds over 10 Mpbs during the evening .

    just doing this review as i would like to save someone from making the same mistake as me and entering a 12 or 18 month contract and getting rubbish service
  • Reviewer
    Location
    devon
    Reviewing
    EE
    Date
    Comments
    ee totally ignore your consumer rights. they mislead you with wrong advice/information. they are unhelpful and stubborn. they ignore your consumer rights which is a criminal offence. they remove and block you from their ee facebook site. they don't give a dam about you. they are operating outside the law. report them to the ombudsman. it costs you nothing and costs them several hundred pounds. I don't know of any other large company that operates in such a disgraceful and illegal way.
  • Reviewer
    Location
    Devon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    The mobile network I found to be very good
    so because of this we got EE broadband hoping for the same quality
    No it is so un-reliable and i usually find it cut out at least twice a night and even when it does work it is slow compared to other broadbands
    it is a scam
    I was applauded by the low quality and after reporting the issue many times and still no improvement or any action on there part at all I am disgusted
    I hope anyone considering EE will learn from my mistake and go to BT
  • Reviewer
    Location
    Devon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    It has been nearly 3 weeks since activation. I am still experiencing internet drop-outs every day. I am unable to watch a movie on my PS4 (streaming) without it buffering at least 10 times!
    The customer service is DIRE! Technical support is ALL based in India (or somewhere similar), 90% of the things they say will do.....they dont! They seem incapable of making sufficient notes about your call, and as I mentioned, do not action stuff they say they will e.g. a few times the agent has said they will credit my account with a free month, but subsequent phone calls revealed that the free month was NOT applied! despite (the 2nd time)my asking her to double check the credit had been applied.
    Also, despite 4 calls about getting the eeTV (my reason for going to EE), they went back on their marketing blurb (eetv available to folks taking out broadband of at least 9.95 per month), and after TWO months i finally got bullied into changing my 31.70per month sub to 35.70 in order to get eeTV! I am locked into an 18mo contract.... :(
  • Reviewer
    Location
    Devon, Dartmouth
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I can't say I've been impressed with EE Broadband at all, the broadband speed/reliability has been great their customer service is terrible! If you're joining them they're great, your best friends but if you have an issue they're far from helpful! I had to wait 3 months for my broadband to become active, then to find I wasn't reviewing fibre, YET I was paying for it, and even after phoning twice to correct it, it was only when I cancelled the TV service, which I'll be reviewing later they've finally reduced it, you get the occasional nice people but overall I'm not satisfied at all. Wish it could've been a better review but.....I can't say anything positive :(.
  • Reviewer
    Location
    Devon, UK
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    If only I'd read these reviews before I switched to EE! On switchover day I received a text to say my broadband would be switched on 8 days later and a call to customer service did nothing so my first experience of EE service was to lose my broadband for over a week. Asked customer service if they had a formal complaints procedure and was given an address to write to but weeks later I've still not had any response whatsover. Today I've had an email from them saying I've missed my first payment because my credit card may have expired (it hasn't) and therefore I owe them an administration charge. Link to 'update payment method' online doesn't work so I can't check what details they have wrong. I phoned customer service just now to sort it out that way but after 20 mins of queuing the phone went dead. I don't think I've ever known a more inept company in my life.
  • Reviewer
    Location
    Dewsbury
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Absolutely rubbish broadband service. Keeps getting disconnected. slow downloads. Getting connected on mobile devices is a recurrent nightmare. AVOID AT ALL COSTS
  • Reviewer
    Location
    Dewsbury
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    You will Never get the help you need you will be sent pillow to post to sort your Internet speed they make it out there a care and are sorry you having problems bit they not interested in been having slow interested sin April 2016
  • Reviewer
    Location
    DISS
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Speed
      5 stars
    Comments
    4G Home Broadband box arrived today. Rural location - was getting about 1.2Mbps over BT line (no other operators in our exchange). Now getting 14Mbps down and 3Mbps up. Well chuffed!
  • Reviewer
    Location
    Doesnt matter
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is a must NOT buy ISP!
    I had Virgin, Sky, BT, TalkTalk none had problems, and now am stuck with EE luckily am going back to Virgin as they provide best internet in UK. EE is one of the most awful providers ever, not to even mention their customer service, one of the most terrible services you could imagine. The person on the other end doesn't give a damn what you say, they ask you if you tried to turn the router on and off, they do a connection test which doesn't tell anything and lastly they will make you pay £50 for an engineer to come and visit your house to fix an internal problem with your dial-up box. If you had an internal problem you can simply fix it yourself, nothing hard just YouTube it. Apparently there is never a problem with EE it's always you, the router or the line. What a load of bollocks. Internet keeps cutting off, impossible to play video games, PING 500 :D. When I call them they say my internet connection is very stable and there is no problem. Ahh screw you EE am so happy am never gonna have to come across EE ever again.
  • Reviewer
    Location
    Dolgellau
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I thought I would add my review of this totally joke of a broadband package. Just had a mid contract price hike on my "fixed for 18 months" contract. BAD, BAD badly slow download speeds render ee broadband all but useless. No point ringing customer service as there is no service. Cannot understand how anyone can think this is good broadband. NEVER AGAIN...AVOID!!!!!!!
  • Reviewer
    Location
    Doncaster
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have to say I'm absolutely appalled at your company I was going to leave EE broadband and go to talk talk but you guys persuaded me to stay so I did a terrible mistake on my part I have been without internet now for a month and despite continuous phone calls from myself to you this issue still hasn't been resolved your customer care staff have done nothing but continuously fob me off this is the worst company I've had to deal with and will ensure that my review of your company is put on social media sites and my friends repost it to save someone else having to go through what I have you do not care about your customers only how much money you're getting from them
  • Reviewer
    Location
    Doncaster
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor internet speed. Connection always dropping out.
    I was charged £8 for calling them and being kept on hold for 10 mins.
  • Reviewer
    Location
    Doncaster
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    got barred for not paying bill due to changing banks and benefit problems was told it takes 24 hrs to turn back on well 24 hrs have gone and still off phoned up again today and was told it takes 36 hrs but they are quick at taking your money total liars leaving ASAP poor speeds poor connection and poor customer service not happy

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