EE Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.
Overall Customer Ratings for EE
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 27642 customer ratings since 2012-11-06 (Show recent ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
1496 Customer Reviews for EE
| Reviewer | Location | Reviewing | Date | Ratings |
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Been with EE for over 3 years for internet, I started on a basic £17pm package on an 18 month contract. My speeds were/are abysmal, topping out at 15mbps on a good day but this was manageable. Once my contract was up, I started to pay £22pm on a rolling contract (OK, I guess new customer deals not applicable for me anymore) that's fine. Forward to January 2020, without informing me at all, my monthly price had shot up to £32pm.... For 10mbps! The problem with this is not only am I paying fibre optic prices for low speeds, but they didn't even tell me. Currently, its July 2020 and I have over £100 of debt on my account! I explained it to them but they seemed disinterested. I set up a payment plan to clear the balance. However, immediately after getting off the phone to them, I realised my speeds had been restricted to less than 1mbps (pretty much unusable) I called them up to discuss this and they said there was nothing they could do. Believe me when I say: Never trust this provider. They will over charge, increase bills without telling you and restrict your already weak Internet service. I don't know how they continue to get customers with this business model. Absolutely the worst ISP I've ever had contact with, avoid at all costs. They will rip you off, especially once you are a loyal customer. I'm pretty disgusted with them and I'm writing this on as many review websites as possible so more people are aware of their scams. Beware! |
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| Warren Young | Aylesbury | EE | 2020-07-28 | |
Probably the worst isp in the history of humanity. |
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| John | London | EE | 2020-07-28 | |
Connection just drops randomly, usually at night when we need to use it most. EE of course say there's absolutely nothing wrong, sometimes they'll send us a new router which doesn't help, because the problem is obviously on their end. |
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| eebad | wales | EE | 2020-07-28 | |
So slow and constant buffering. Have to constantly reset the box to get wifi to work. Ignored by customer service |
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| Bex | croft | EE | 2020-07-24 | |
We were promised a smooth change over by EE. It did not go to plan. They blamed Open Reach for the problem. When I spoke to 4 different customer service reps about their promise, I was either brushed off or spoken to very rudely. If you are thinking of going with EE dont bother. I literally just received a text from them to say they will provide an uodate in 5 days time, no need to call them! Really disgusting. |
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| Lee | Cheshire | EE | 2020-07-22 | |
Absolutely terrible. When you test the broadspeed, the readings are usually quite good, but they are not backed up by the actual experience. |
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| Lee | Ponteland | EE | 2020-07-22 | |
Only had this broadband provider for about 2 weeks but I have had good experiences with them so far! We chose them because they kept on calling us about switching to them and persuading us. We initially said that we’d wait around until September to decide whether we would stay with Post Office or move to EE, but because Post Office has been intermittent and lockdown and everything, along with the inability to play Roblox properly, we made the decision to switch in June and not in September. |
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| Nathan | Not disclosed | EE | 2020-07-18 | |
Not the best as I have never recieved the speed I am paying for. Been told it will be looked into but as of late nothing has changed. |
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| Julian | Hailsham | EE | 2020-07-17 | |
Wireless connections are throttled can't even reach 1 Mb and I'm paying for the 2nd highest tier (top tier not available in my location). The customer service is generally nice but do not purchase this broadband as it a bad quality product. Suggest NOW TV as a provider as its far superior. (I have personally only experience 2 providers) |
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| Joss Prest | Wallsend | EE | 2020-07-16 | |
Good company to deal with twice had a problem it was sorted within days |
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| M Hancock | Saffron walden | EE | 2020-07-14 | |
Don't use EE broadband. They provide 13Mbps download while Plusnet managed 34Mbps (same technology, also part of BT). They don't believe you when you complain, close tickets without consultation (I'm on #4 for same problem), send out engineers (#4 tomorrow) who confirm the problem, then close the ticket because "its fine our end" and play parse the parcel. Tickets can't be reopened, tickets aren't tied to master tickets, and you get content free "your bill can seen on our website" emails and texts every month. |
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| John B | London | EE | 2020-07-13 | |
Everything excellent, service, speed, connection in all rooms etc etc.. My only comment is I pay £28.50 Fibre plus broadband..at end of contract it goes up to £44.50 |
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| Les M | Gatwick | EE | 2020-07-03 | |
Called to enquire about renewal options. |
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| Simon | Worcester | EE | 2020-07-02 | |
EE send you pointless "your bill is ready on our website" messages by email and SMS each month, and you can't stop them. |
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| John B | UK | EE | 2020-06-30 | |
so my dad payed double on his old router because ee messed up so the gave us an upgrade which was the super fibre optic |
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| henri | london | EE | 2020-06-29 | |
customer service is about the best thing on EE. you will be contacting them many times so just as well.. if numerous phone calls and engineer visits from the fastest UK provider are your thing ... these are your guys |
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| graham | chatham | EE | 2020-06-24 | |
been coming on and off for the last 2 weeks ..2 engineers sent out but can't solve the problem..customer service try to help but that's not what I pay for |
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| graham | chatham | EE | 2020-06-20 | |
I wish I read those reviews 4 months ago! Got EE broadband in February and here were are not even at the end of June, I’ve called to cancel and I’m not even mad about that cancellation fee. For me to no longer have this broadband, I’ll gladly pay! Working from Home had been hell with this quality broadband and I owe SKY an apology for moving! I never had any issues with SKY but since my phone was with EE, they totally bamboozled me with their deal offers whilst they had me on the phone! Lord, never again! If you ever call a company about one thing and they try to sell you another whilst they got you on, DROP THE CALL |
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| Dani | Leeds | EE | 2020-06-20 | |
Contracted EE after rubbish time with Virgin Media - out of the frying pan into the fire!! Garbage service - garbage support, garbage product - and no real desire to fix. I’ll be ditching their mobile ASAP as I don’t wish to be associated with such rubbish! STAY AWAY FROM EE! |
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| Richard | Rickmansworth | EE | 2020-06-18 | |
From connection to day 12 I had to call ee about having no wifi in my house , I had to call 5 times in 12 days . Day 13 I cancelled my contract. It was a joke start to finish. Customer services is the worst ever. Be warned. |
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| Mr paul smith | Yorkshire | EE | 2020-06-16 | |
Avoid EE broadband. Worst WiFi I’ve ever had. Constantly drops connection even to devices in the next room from the router. Parents also have EE broadband in a different area and they’ve had exactly the same experience. |
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| Nick G | Wirral | EE | 2020-06-14 | |
Be aware when signing up all inclusive calls do not include mobile calls, you have to choose another option to include mobiles. Found this out at my cost on first bill. Customer service is good and changed but in this day and age why aren't mobiles included I guess a good way to squeeze even more out of customers. Broadband is reliable and quick. |
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| Argy | Cwmbran | EE | 2020-06-12 | |
Absolutely shocking. Avoid!! Cuts all the bloody time, internet only works in the room where the actual modem is.. |
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| Jj | EE | 2020-06-10 | ||
EE is a joke with no integrity and no customer service and support. |
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| Kiran | kent | EE | 2020-06-05 | |
Constantly cuts out and should not take 30 minutes to watch a 10 minute video. When we have tried to call and resolve the issue, we just get told that there is nothing wrong. Disgraceful. |
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| Ashleigh | Oldham | EE | 2020-06-03 | |
Router doesn't stay connected for more than half an hour max, the majority of time it's down. I honestly don't know what I'm paying for since EE don't provide any actual service other than a stupid annoying yellow light. Customer service told us it's because the router is too close to other electronic devices, when it isn't. It's got its own corner of the room. |
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| Martin | Wales | EE | 2020-06-02 | |
I was stuck with sky broadband for 18 months then got my EE broadband then that contract ended both broadband are the same speed but i was always having problems with sky internet cutting out when I was online gaming but I dont have that with EE so I'm pretty happy |
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| Stacey | Livingston | EE | 2020-06-02 | |
I don’t know about other people but Iv always had good customer service, even when my internet had stopped working. EE gave me free data when I had no internet for three days. Iv had an EE engineer come out and very honestly said that, fibre internet isn’t in my area and not to get it if an EE sales person rings me to upgrade. I can’t fault EE, yes they are expensive but I would never go with virgin or sky or BT, as their customer service is terrible. Doesn’t make sense if BT took over EE, why does EE internet work fine in my area, but BT internet doesn’t. Very strange. |
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| Chandni | Birmingham | EE | 2020-05-25 | |
Only got service 4 days ago .basic package .but speed the same as my BT fibre was . |
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| Matthews | Crowborough | EE | 2020-05-24 | |
EE broadband is absolutely terrible. You won’t even get half of the average speed they state on their websites. Even when you complain about this all they do is ask you to reset you modem which doesn’t do anything. |
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| Jus | London | EE | 2020-05-23 | |
Please don't bother yourself using this broadband very poor customer service staffs are full of lies I regret signing for their contract.No signal at all you cannot even use a single phone and you pay them.Not reliable at all. |
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| David | Halifax | EE | 2020-05-16 | |
Connected with no Internet access multiple times per day, sometimes for up to 2 hours but apparently there is nothing wrong with it. Absolutely sick of EE. |
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| Ashleigh | Oldham | EE | 2020-05-14 | |
EE treat their loyal customers, who have been with them for decades, unfairly. They charge them way more then new customers. |
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| Mo | Croydon | EE | 2020-05-12 | |
Don’t even bother using EE Broadband. Every time I try to use the internet, it will either just not work or it will work momentarily and suddenly crash. After speaking to customer service, they said that the problem would be solved. It worked fine for a few hours and then the problems only started to occur again. The broadband is also not worth the price as the speed of the packages they offer for the price they do is not a good deal; and I regret signing the contract. If I knew the broadband would offer so many issues, I wouldn’t have even considered EE as a potential option. |
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| Karen | London | EE | 2020-05-09 | |
Contract due for renewal soon so I phoned EE. Someone answered immediately. Negotiated a good price. Very helpful. |
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| Kathy | Evesham | EE | 2020-05-05 | |
Don't waste your time. The only good bit is customer service. At the start it was good but they don't seem to care about keeping you interested because the quality drops quick. |
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| Tobias | Maidenhead | EE | 2020-04-15 | |
4 stars because Toni at EE was genuinely trying to help. Unfortunately, her determination was not matched by the service. If the broadband connection lasts more than an hour, it must be while I'm asleep or not looking. Changing to another supplier and it really cannot happen soon enough. If you are thinking about moving to EE...don't |
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| Dnl | Glasgow | EE | 2020-04-10 | |
WORST WIFI EVER! |
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| Hannah | London | EE | 2020-04-04 | |
Since we got this broadband I have at most had 5 mb/s. My parents are paying for a plan where we should at least have 20 mb/s. A few weeks ago before the lockdown in Edinburgh, a man came to try and fix it, he was nice but did nothing to improve our wifi. And just yesterday another man came (but couldn’t come into our house because of coronavirus) and did absolutely nothing to help. In fact my internet has slowed down even more, down to 0.4 mb/s. That is terrible!!! My parents for some reason don’t want to change broadband but this is the worst internet I’ve had in my life. As good as McDonalds wifi. |
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| Inigo | Edinburgh | EE | 2020-04-01 | |
Switching to EE broadband has been one of the worst decisions I have ever made. I have been a long-standing mobile customer so it seemed a 'no brainer' to switch, taking into account the advertised speeds and the addition of 5 Gb of data to my mobile account each month, which is great because you will chew through that in the first few days each month when you don't even bother trying to connect your mobile to the broadband when at home. The speeds are awful (getting well less than 1 Mbps consistently), it keeps dropping out and it doesn't each more than about 6-7 m from the router. Avoid like the plague. Just do not bother. |
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| Dallas | South East London | EE | 2020-03-25 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
