1,521 Customer Reviews over 39 pages
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- Location
- Kingston upon Thames
- Reviewing
- EE
- Date
- 2021-05-04
- Comments
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I arranged the service but it never worked properly from the start. I had 4 engineers visit but couldn't diagnose the problem. I made 3 or 4 calls per week to their customer services since Jan. I cancelled in April and they are billing me £546.58 cancellation charges for a service that didn't work and didnt meet the contractual standards. This is woeful
- Location
-
- Location
- Dewsbury
- Reviewing
- EE
- Date
- 2021-04-30
- Comments
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Absolutely rubbish broadband service. Keeps getting disconnected. slow downloads. Getting connected on mobile devices is a recurrent nightmare. AVOID AT ALL COSTS
- Location
-
- Location
- Preston
- Reviewing
- EE
- Date
- 2021-04-14
- Comments
-
Useless broadband and when I decided to change the home broadband provider got extra charges.
Best way is to avoid EE.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2021-03-31
- Comments
-
Worst internet ever, very slow keep disconnecting, completely rubbish
- Location
-
- Location
- Portstewart
- Reviewing
- EE
- Date
- 2021-02-09
- Comments
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Has got worse over last few years, aslso rang customer services twice and was left on hold both times
- Location
-
- Location
- PAISLEY
- Reviewing
- EE
- Date
- 2021-02-05
- Comments
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Abolutely dire,cannot load facebook,all photos -eg newspapers are pixelled or blank. Takes about 7 minutes to get google homepage. Cancelled contract!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2021-01-28
- Comments
-
Very unreliable broadband. Very slow and WiFi keeps dropping out. EE have told us that as far as they are concerned it is fine so it must be a fault our end. No further “help” given.
However, after 5 days without internet we tried BTFON pay as you go. Brilliant speed. No loss of WiFi signal, even in the attic. Therefore definitely not our end!
Goodbye EE. We are off to greener pastures with better WiFi. Such a shame because your mobile phone service is great.
- Location
-
- Location
- Cardiff
- Reviewing
- EE
- Date
- 2021-01-25
- Comments
-
THINK CAREFULLY BEFORE YOU SIGN UP. Always had good service from EE on mobile phone so decided to go with them for broadband and landline. Complained about interference on landline and broadband interruptions several times a day and 10 days later after no contact I ring them again to be told that they have made an appointment for the next day - well no-one told me and the member of staff on that occasion was very pleasant and helpful and promised to ring back with confirmed new appointment. Later have a message from a different member of staff advising that the engineers had been unable to access the property due to snow and ice - a lie, the milkman, the postman and I, a mere woman driver, had been in and out several times. Engineer said he rang but line blocked to unknow numbers (true) but left no message. This member of staff then proceed to treat me in the most condescending manner telling me to alter the settings to make my phone more available and that I should call back in a few days to make a new appointment when the weather improves 'because you know my dear, they have large vans' She is obviously unaware that I drive a 7.5 ton lorry in good weather or bad. She was unaware of my conversation some two hours previously with a different member of staff. Whilst she was polite her lack of up to date knowledge and her condescending manner are unacceptable and the service the same. Time for a change.
- Location
-
- Location
- Langport
- Reviewing
- EE
- Date
- 2021-01-20
- Comments
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I recently switched my FTTC line from Plusnet (with the Plus addon) to EE. EE sent a new router so I decided to try it in place of my Asus AC68U router. The broadband speed improved immediately from about 19MBps to about 23Mbps. But the reliability has gone down. I have had several interruptions, and large downloads sometimes take forever or fail. The WiFi range of the EE router is also not as good as the AC68U.
- Location
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- Location
- Barnsley
- Reviewing
- EE
- Date
- 2021-01-17
- Comments
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This internet is an absolute travesty. It is vile. Never, no matter how cheap the deal is, never side with EE. I'm am now stuck with what is the most awful internet I've ever had. Internet from 10 years ago would trump this broadband. Never go with EE.
- Location
-
- Location
- South Wales
- Reviewing
- EE
- Date
- 2021-01-05
- Comments
-
Overall Broadband speed is ok but I sometimes lose signal if I'm in the kitchen or bathroom. My biggest gripe however is the lies that they tell you. I was told that there wouldn't be a deposit as I'm already with EE which is why I chose them in the first place so imagine my shock when my first bill went out and it was £73! That was after having my broadband up and running after for only 3 days with the month before being without it working as the work hadnt been done on any of the days it was supposed to be done. I also set up for my bill to go out on the 8th of each month so I know I have the money to pay it which is why they set it up for the 5th instead
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2020-12-21
- Comments
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I was moving from SE London to Aylesbury. It is a new built area so EE does not provide broadband in that area of Aylesbury as Openreach doesn't serve the property.
I could not find the property in Openreach's broadband availability checker hence, asked them to raise this with Openreach, they said they will
investigate internally, there was complete silence from them for the next few days. Every time I called them, they kept asking me for the new address I was moving to. I told them it should be
on your file because you are investigating this. They said it's not on their file, there is no mention of the address on the system and their notes but the back end team has it.
I could not understand how it was not on their file
when they were actually investigating this. I used to work for an ISP and I know how the system works,
finally I had to raise a complint with them and they agreed to raise with Openreach. In a couple of days they got back to me saying
they cannot supply broadband at the property. Had they raised this with Openreach on day one all this drama could have been avoided.
I am trying to highlight the fact their members of staff are lacking good customer service skills, also when a customer tells them they are moving to
a particular property the address should be entered on the system and the customer should not have to repeat the address like a broken tape recorder.
Very poor customer service.
- Location
-
- Location
- S Wales
- Reviewing
- EE
- Date
- 2020-12-07
- Comments
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Poor ‘max’ fibre broadband. You really don’t get what you pay for. Mediocre broadband speed littered with frequent router failures and total service failures.
- Location
-
- Location
- Coventry
- Reviewing
- EE
- Date
- 2020-12-02
- Comments
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Over-priced, incredibly slow and EE teams that are very difficult to pin down what is happening / why it's terrible. When I asked to leave they all said that they understand why and they are surprised at how long I have stayed given how terrible it is. Even leaving - they have made it so difficult - my new provider will do it / i should have done it - here is a bill for last month even though you thought you'd left etc. Good news when you're really messed around they offer you a £15 voucher towards a bill that you don't think you should be paying anyway!
- Location
-
- Location
- Rural staffordshire
- Reviewing
- EE
- Date
- 2020-11-09
- Comments
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Been with EE for 3yrs - needed wifi calling and no mobile reception where we are. 3-5mb download speed, poor, but typical for area. Everything was fine until I got a fault on the line, and again and again and again. The Customer services are very polite but utterly powerless to correct faults. 10+ weeks without phone and internet whilst trying to self isolate. I've had legal threats from organisations I who money too on top of financial stress of not being able to work online or manage any of my financial affairs. EE response - we are not obliged to pay compensation so we won't. EE are not a serious business - just sharks. Super quick to take your money, but no intention to actually provide a service. Ofcom needs to pull its finger out and FORCE these zombie businesses to behave like a serious essential utility provider or put them out of business.
- Location
-
- Location
- Braintree
- Reviewing
- EE
- Date
- 2020-10-28
- Location
-
- Location
- Wales
- Reviewing
- EE
- Date
- 2020-10-25
- Comments
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If I could give negative stars, I would.
Being with EE is like pulling teeth. It's like a full time job except you have to pay them. In short - it's excruciating.
Speed is atrocious. Router drops connection at almost the exact same time every day. Sometimes it stays down for days. Customer support says nothing is wrong. Well, they're wrong.
Of course, they're more than happy to keep taking our money, even though they provide no service whatsoever, other than an obnoxious flashing yellow light.
If I could eradicate one thing from this earth, it would be EE. They are toxic. Do yourself a favour and avoid them. Avoid a lifetime of hardship and stress. It just isn't worth it.
- Location
-
- Location
- .
- Reviewing
- EE
- Date
- 2020-10-17
- Comments
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I thought Post Office was bad but EE's taken it to the next mile of bad.
With Post Office, the internet would be inconsistent but EE it stays on apart from when it restarts but I've noticed my room is a Wifi Blackspot so a couple of weeks ago restarted toe router to try to eradicate the blackspot. Unless Argos and YouTube were down simultaneously, my room has just today returned to being a Wifi Blackspot. At least whenever the Post Office wifi was working, it would work in my room but I've had a blackspot in my room occur after the 14 day period. The first time i restarted it fixed. i thought this happened again when i was on discord and messages weren't reading, turns out the channel i was on got deleted. today youtube would buffer and argos wasn't refreshing so i had to turn off my ipad wifi and was like Oh bother, here we go with my room now being officially classed as a wifi blackspot again.
- Location
-
- Location
- Hampshire
- Reviewing
- EE
- Date
- 2020-10-15
- Comments
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We’ve been waiting for the broadband to be connected since the end of August. After numerous calls, engineer appointments that never happened, it was raised to the head office after an official complaint was sent to EE. I had a call back today (7th week since we ordered it) to be told that this order is not going through because it got stuck SOMEWHERE and needs to be cancelled and that the new order will be placed today, HOPEFULLY connected in 2 weeks.. Team on the phone is well trained to sound nice, just about it. I wish I came across these reviews before..
- Location
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- Location
- Wiltshire
- Reviewing
- EE
- Date
- 2020-09-07
- Comments
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I can't give a star rating for broadband speed and reliability as I didn't get that far.
Promised that they would try to get me fibre and would call me if there was a problem.
No call, cancelled my current service and I've had to use mobile data to get internet.
No apology or acceptance or responsibility for leaving me with no broadband despite complaints. Avoid at all costs.
- Location
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- Location
- Shotts
- Reviewing
- EE
- Date
- 2020-09-02
- Comments
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Switched from bt to EE as it was supposed to be an easy switch, unplug and plug the other router in, I'm now left with 5 days no internet as they cant figure out what's wrong, cant review much else. Not to happy about it as im working from home and need it.
- Location
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- Location
- Glasgow
- Reviewing
- EE
- Date
- 2020-08-28
- Comments
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Simply the best provider I've used; I only get 30Mbs at my address, but that was enough for 3 people to hammer it throughout the lockdown. It has never crashed once
- Location
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- Location
- Bury
- Reviewing
- EE
- Date
- 2020-08-17
- Comments
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They’ll set up a broadband appointment with you two weeks in advance at the earliest, you’ll take off work to be home for the setup, then they will no-call/no-show, then they won’t do anything to fix it besides call the next day with another list of appointments you will have to take even more work off for :)
- Location
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- Location
- Norfolk
- Reviewing
- EE
- Date
- 2020-08-16
- Comments
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I think most of the clowns on here live in a parallel universe!
I have nothing but praise for EE. My broadband has always been fine but the customer service is such that if I did encounter an issue and let's face it s..t happens then I'm confident that it would be sorted in a timely manner.
All I can say is that if you speak to people in a courteous manner then you'll get a better response than if you go off on one.
Ring any bells ????
- Location
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- Location
- Boston
- Reviewing
- EE
- Date
- 2020-08-16
- Comments
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Worst broadband ever if you do gaming or you need connection for work, just DONT CHOSE EE. without the reason on some of the days its keep turning off every 5mins. some times speed sucks... switched 4 months ago and now i regret my decision..
- Location
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- Location
- Aylesbury
- Reviewing
- EE
- Date
- 2020-07-28
- Comments
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Been with EE for over 3 years for internet, I started on a basic £17pm package on an 18 month contract. My speeds were/are abysmal, topping out at 15mbps on a good day but this was manageable. Once my contract was up, I started to pay £22pm on a rolling contract (OK, I guess new customer deals not applicable for me anymore) that's fine. Forward to January 2020, without informing me at all, my monthly price had shot up to £32pm.... For 10mbps! The problem with this is not only am I paying fibre optic prices for low speeds, but they didn't even tell me. Currently, its July 2020 and I have over £100 of debt on my account! I explained it to them but they seemed disinterested. I set up a payment plan to clear the balance. However, immediately after getting off the phone to them, I realised my speeds had been restricted to less than 1mbps (pretty much unusable) I called them up to discuss this and they said there was nothing they could do. Believe me when I say: Never trust this provider. They will over charge, increase bills without telling you and restrict your already weak Internet service. I don't know how they continue to get customers with this business model. Absolutely the worst ISP I've ever had contact with, avoid at all costs. They will rip you off, especially once you are a loyal customer. I'm pretty disgusted with them and I'm writing this on as many review websites as possible so more people are aware of their scams. Beware!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2020-07-28
- Comments
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Probably the worst isp in the history of humanity.
They will take your money, sell your details on to third parties, and in return... nothing. You want to connect to the internet? Tough. This is EE, an internet service provider that does not provide internet service. Just a stupid box with a flashing yellow light. How this is legal I do not know...
- Location
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- Location
- wales
- Reviewing
- EE
- Date
- 2020-07-28
- Comments
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Connection just drops randomly, usually at night when we need to use it most. EE of course say there's absolutely nothing wrong, sometimes they'll send us a new router which doesn't help, because the problem is obviously on their end.
I honestly cannot comprehend the stupidity of these people, though it feels more like malice at this point.
If you are reading this, AVOID EE!!
I repeat - AVOID EE!
They are the worst isp in the entire world. I'm barely 25, yet I'm already turning grey because these people are stressing me out so much. Daylight robbery. These people are nothing short of criminals.
To summarise: EE are the worst isp in the world. Avoid them like the plague.
- Location
-
- Location
- croft
- Reviewing
- EE
- Date
- 2020-07-24
- Comments
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So slow and constant buffering. Have to constantly reset the box to get wifi to work. Ignored by customer service
- Location
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- Location
- Cheshire
- Reviewing
- EE
- Date
- 2020-07-22
- Comments
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We were promised a smooth change over by EE. It did not go to plan. They blamed Open Reach for the problem. When I spoke to 4 different customer service reps about their promise, I was either brushed off or spoken to very rudely. If you are thinking of going with EE dont bother. I literally just received a text from them to say they will provide an uodate in 5 days time, no need to call them! Really disgusting.
- Location
-
- Location
- Ponteland
- Reviewing
- EE
- Date
- 2020-07-22
- Comments
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Absolutely terrible. When you test the broadspeed, the readings are usually quite good, but they are not backed up by the actual experience.
The connections drop randomly and stop in the middle of something. Some websites simply become unaccessible for a few seconds to a few mins and then reconnect. Totally unreliable. Really regreted signing with EE for broadband.
- Location
-
- Location
- Not disclosed
- Reviewing
- EE
- Date
- 2020-07-18
- Comments
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Only had this broadband provider for about 2 weeks but I have had good experiences with them so far! We chose them because they kept on calling us about switching to them and persuading us. We initially said that we’d wait around until September to decide whether we would stay with Post Office or move to EE, but because Post Office has been intermittent and lockdown and everything, along with the inability to play Roblox properly, we made the decision to switch in June and not in September.
I like that it’s faster, much more faster than PO who I’ve had to use for years.
Minimal drops of connection occurred from the broadband end. Only two so far from the router’s end and they happened on the first day (it was the first day so it’s understandable)!
It does drop a little bit in some apps but I just close them out of the app switcher and open them up again and it works fine! Might be the iPad but I do not know.
Not intermittent yet but it’s still early days. I would recommend this lot for your broadband but I wouldn’t recommend Post Office! I’m glad that mum chose this broadband!
- Location
-
- Location
- Hailsham
- Reviewing
- EE
- Date
- 2020-07-17
- Comments
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Not the best as I have never recieved the speed I am paying for. Been told it will be looked into but as of late nothing has changed.
- Location
-
- Location
- Wallsend
- Reviewing
- EE
- Date
- 2020-07-16
- Comments
-
Wireless connections are throttled can't even reach 1 Mb and I'm paying for the 2nd highest tier (top tier not available in my location). The customer service is generally nice but do not purchase this broadband as it a bad quality product. Suggest NOW TV as a provider as its far superior. (I have personally only experience 2 providers)
- Location
-
- Location
- Saffron walden
- Reviewing
- EE
- Date
- 2020-07-14
- Comments
-
Good company to deal with twice had a problem it was sorted within days
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2020-07-13
- Comments
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Don't use EE broadband. They provide 13Mbps download while Plusnet managed 34Mbps (same technology, also part of BT). They don't believe you when you complain, close tickets without consultation (I'm on #4 for same problem), send out engineers (#4 tomorrow) who confirm the problem, then close the ticket because "its fine our end" and play parse the parcel. Tickets can't be reopened, tickets aren't tied to master tickets, and you get content free "your bill can seen on our website" emails and texts every month.
I'm going to persue this for all my 2 year contract, by which time I expect to know every Openreach engineer in SE London.
- Location
-
- Location
- Gatwick
- Reviewing
- EE
- Date
- 2020-07-03
- Comments
-
Everything excellent, service, speed, connection in all rooms etc etc.. My only comment is I pay £28.50 Fibre plus broadband..at end of contract it goes up to £44.50
Cheaper price only for new customers, however at least they told me about price hike unlike previous company 'Sky' who just billed at higher rate without warnings..
- Location
-
- Location
- Worcester
- Reviewing
- EE
- Date
- 2020-07-02
- Comments
-
Called to enquire about renewal options.
Excellent professional service and realistic, honest advice given. Renewed on the same plan for 18 months.
While on the call the person I spoke to picked up (from the diagnostic information they had access to) there was a potential issue which, when correlated with EE engineers was confirmed as a potential line fault. Issue reported to BT Openreach. I had noticed that my Broadband had been acting up and so problem solved.
Very pleased.
- Location
-
- Location
- UK
- Reviewing
- EE
- Date
- 2020-06-30
- Comments
-
EE send you pointless "your bill is ready on our website" messages by email and SMS each month, and you can't stop them.
I have a speed problem, and its been a huge struggle getting through to second line support. You feel they don't believe you "Its working our end, ticket closed"
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2020-06-29
- Comments
-
so my dad payed double on his old router because ee messed up so the gave us an upgrade which was the super fibre optic
since i got it i have had frame drops in my favourite games, i cant connect to my friend minecraft world and when my dad called them they said everything was fine and it was just a temporary blip in the system, the apparantly been going on for a year now
dont fall for their deals they will rip you off
my old wifi was better and it wasnt even fibre optic
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.