EE Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.
Overall Customer Ratings for EE
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 27958 customer ratings since 2012-11-06 (Show recent ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
1507 Customer Reviews for EE
| Reviewer | Location | Reviewing | Date | Ratings |
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Been with EE for 3yrs - needed wifi calling and no mobile reception where we are. 3-5mb download speed, poor, but typical for area. Everything was fine until I got a fault on the line, and again and again and again. The Customer services are very polite but utterly powerless to correct faults. 10+ weeks without phone and internet whilst trying to self isolate. I've had legal threats from organisations I who money too on top of financial stress of not being able to work online or manage any of my financial affairs. EE response - we are not obliged to pay compensation so we won't. EE are not a serious business - just sharks. Super quick to take your money, but no intention to actually provide a service. Ofcom needs to pull its finger out and FORCE these zombie businesses to behave like a serious essential utility provider or put them out of business. |
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| Jimbob | Rural staffordshire | EE | 2020-11-09 | |
Terrible experience with this underhanded company. I realised a couple of years ago that we were completely over paying for the broadband speed we had from them. Called them up to cancel and they managed to sell me a new discounted 18 month deal. After 3 months they put the price up when it was supposed to be fixed for 18 months. Then at the end of the 18 months they start charging nearly double the agreed rate and wait for you to notice! Taking advantage of the fact that people are busy these days and not always paying attention to the companies ready to steal your hard earned cash from right under your nose. Disgusting way to treat loyal customers! I shall be seeing if I can take this up with a consumer watchdog or similar. |
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| Tamlyn | Braintree | EE | 2020-10-28 | |
If I could give negative stars, I would. |
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| Tin Can | Wales | EE | 2020-10-25 | |
I thought Post Office was bad but EE's taken it to the next mile of bad. |
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| Skeleratis | . | EE | 2020-10-17 | |
We’ve been waiting for the broadband to be connected since the end of August. After numerous calls, engineer appointments that never happened, it was raised to the head office after an official complaint was sent to EE. I had a call back today (7th week since we ordered it) to be told that this order is not going through because it got stuck SOMEWHERE and needs to be cancelled and that the new order will be placed today, HOPEFULLY connected in 2 weeks.. Team on the phone is well trained to sound nice, just about it. I wish I came across these reviews before.. |
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| Luke | Hampshire | EE | 2020-10-15 | |
I can't give a star rating for broadband speed and reliability as I didn't get that far. |
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| Soppy | Wiltshire | EE | 2020-09-07 | |
Switched from bt to EE as it was supposed to be an easy switch, unplug and plug the other router in, I'm now left with 5 days no internet as they cant figure out what's wrong, cant review much else. Not to happy about it as im working from home and need it. |
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| Craig | Shotts | EE | 2020-09-02 | |
Simply the best provider I've used; I only get 30Mbs at my address, but that was enough for 3 people to hammer it throughout the lockdown. It has never crashed once |
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| Dan | Glasgow | EE | 2020-08-28 | |
They’ll set up a broadband appointment with you two weeks in advance at the earliest, you’ll take off work to be home for the setup, then they will no-call/no-show, then they won’t do anything to fix it besides call the next day with another list of appointments you will have to take even more work off for :) |
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| John | Bury | EE | 2020-08-17 | |
I think most of the clowns on here live in a parallel universe! |
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| Patrick Dent | Norfolk | EE | 2020-08-16 | |
Worst broadband ever if you do gaming or you need connection for work, just DONT CHOSE EE. without the reason on some of the days its keep turning off every 5mins. some times speed sucks... switched 4 months ago and now i regret my decision.. |
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| V | Boston | EE | 2020-08-16 | |
Been with EE for over 3 years for internet, I started on a basic £17pm package on an 18 month contract. My speeds were/are abysmal, topping out at 15mbps on a good day but this was manageable. Once my contract was up, I started to pay £22pm on a rolling contract (OK, I guess new customer deals not applicable for me anymore) that's fine. Forward to January 2020, without informing me at all, my monthly price had shot up to £32pm.... For 10mbps! The problem with this is not only am I paying fibre optic prices for low speeds, but they didn't even tell me. Currently, its July 2020 and I have over £100 of debt on my account! I explained it to them but they seemed disinterested. I set up a payment plan to clear the balance. However, immediately after getting off the phone to them, I realised my speeds had been restricted to less than 1mbps (pretty much unusable) I called them up to discuss this and they said there was nothing they could do. Believe me when I say: Never trust this provider. They will over charge, increase bills without telling you and restrict your already weak Internet service. I don't know how they continue to get customers with this business model. Absolutely the worst ISP I've ever had contact with, avoid at all costs. They will rip you off, especially once you are a loyal customer. I'm pretty disgusted with them and I'm writing this on as many review websites as possible so more people are aware of their scams. Beware! |
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| Warren Young | Aylesbury | EE | 2020-07-28 | |
Probably the worst isp in the history of humanity. |
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| John | London | EE | 2020-07-28 | |
Connection just drops randomly, usually at night when we need to use it most. EE of course say there's absolutely nothing wrong, sometimes they'll send us a new router which doesn't help, because the problem is obviously on their end. |
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| eebad | wales | EE | 2020-07-28 | |
So slow and constant buffering. Have to constantly reset the box to get wifi to work. Ignored by customer service |
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| Bex | croft | EE | 2020-07-24 | |
We were promised a smooth change over by EE. It did not go to plan. They blamed Open Reach for the problem. When I spoke to 4 different customer service reps about their promise, I was either brushed off or spoken to very rudely. If you are thinking of going with EE dont bother. I literally just received a text from them to say they will provide an uodate in 5 days time, no need to call them! Really disgusting. |
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| Lee | Cheshire | EE | 2020-07-22 | |
Absolutely terrible. When you test the broadspeed, the readings are usually quite good, but they are not backed up by the actual experience. |
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| Lee | Ponteland | EE | 2020-07-22 | |
Only had this broadband provider for about 2 weeks but I have had good experiences with them so far! We chose them because they kept on calling us about switching to them and persuading us. We initially said that we’d wait around until September to decide whether we would stay with Post Office or move to EE, but because Post Office has been intermittent and lockdown and everything, along with the inability to play Roblox properly, we made the decision to switch in June and not in September. |
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| Nathan | Not disclosed | EE | 2020-07-18 | |
Not the best as I have never recieved the speed I am paying for. Been told it will be looked into but as of late nothing has changed. |
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| Julian | Hailsham | EE | 2020-07-17 | |
Wireless connections are throttled can't even reach 1 Mb and I'm paying for the 2nd highest tier (top tier not available in my location). The customer service is generally nice but do not purchase this broadband as it a bad quality product. Suggest NOW TV as a provider as its far superior. (I have personally only experience 2 providers) |
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| Joss Prest | Wallsend | EE | 2020-07-16 | |
Good company to deal with twice had a problem it was sorted within days |
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| M Hancock | Saffron walden | EE | 2020-07-14 | |
Don't use EE broadband. They provide 13Mbps download while Plusnet managed 34Mbps (same technology, also part of BT). They don't believe you when you complain, close tickets without consultation (I'm on #4 for same problem), send out engineers (#4 tomorrow) who confirm the problem, then close the ticket because "its fine our end" and play parse the parcel. Tickets can't be reopened, tickets aren't tied to master tickets, and you get content free "your bill can seen on our website" emails and texts every month. |
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| John B | London | EE | 2020-07-13 | |
Everything excellent, service, speed, connection in all rooms etc etc.. My only comment is I pay £28.50 Fibre plus broadband..at end of contract it goes up to £44.50 |
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| Les M | Gatwick | EE | 2020-07-03 | |
Called to enquire about renewal options. |
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| Simon | Worcester | EE | 2020-07-02 | |
EE send you pointless "your bill is ready on our website" messages by email and SMS each month, and you can't stop them. |
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| John B | UK | EE | 2020-06-30 | |
so my dad payed double on his old router because ee messed up so the gave us an upgrade which was the super fibre optic |
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| henri | london | EE | 2020-06-29 | |
customer service is about the best thing on EE. you will be contacting them many times so just as well.. if numerous phone calls and engineer visits from the fastest UK provider are your thing ... these are your guys |
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| graham | chatham | EE | 2020-06-24 | |
been coming on and off for the last 2 weeks ..2 engineers sent out but can't solve the problem..customer service try to help but that's not what I pay for |
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| graham | chatham | EE | 2020-06-20 | |
I wish I read those reviews 4 months ago! Got EE broadband in February and here were are not even at the end of June, I’ve called to cancel and I’m not even mad about that cancellation fee. For me to no longer have this broadband, I’ll gladly pay! Working from Home had been hell with this quality broadband and I owe SKY an apology for moving! I never had any issues with SKY but since my phone was with EE, they totally bamboozled me with their deal offers whilst they had me on the phone! Lord, never again! If you ever call a company about one thing and they try to sell you another whilst they got you on, DROP THE CALL |
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| Dani | Leeds | EE | 2020-06-20 | |
Contracted EE after rubbish time with Virgin Media - out of the frying pan into the fire!! Garbage service - garbage support, garbage product - and no real desire to fix. I’ll be ditching their mobile ASAP as I don’t wish to be associated with such rubbish! STAY AWAY FROM EE! |
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| Richard | Rickmansworth | EE | 2020-06-18 | |
From connection to day 12 I had to call ee about having no wifi in my house , I had to call 5 times in 12 days . Day 13 I cancelled my contract. It was a joke start to finish. Customer services is the worst ever. Be warned. |
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| Mr paul smith | Yorkshire | EE | 2020-06-16 | |
Avoid EE broadband. Worst WiFi I’ve ever had. Constantly drops connection even to devices in the next room from the router. Parents also have EE broadband in a different area and they’ve had exactly the same experience. |
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| Nick G | Wirral | EE | 2020-06-14 | |
Be aware when signing up all inclusive calls do not include mobile calls, you have to choose another option to include mobiles. Found this out at my cost on first bill. Customer service is good and changed but in this day and age why aren't mobiles included I guess a good way to squeeze even more out of customers. Broadband is reliable and quick. |
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| Argy | Cwmbran | EE | 2020-06-12 | |
Absolutely shocking. Avoid!! Cuts all the bloody time, internet only works in the room where the actual modem is.. |
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| Jj | EE | 2020-06-10 | ||
EE is a joke with no integrity and no customer service and support. |
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| Kiran | kent | EE | 2020-06-05 | |
Constantly cuts out and should not take 30 minutes to watch a 10 minute video. When we have tried to call and resolve the issue, we just get told that there is nothing wrong. Disgraceful. |
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| Ashleigh | Oldham | EE | 2020-06-03 | |
Router doesn't stay connected for more than half an hour max, the majority of time it's down. I honestly don't know what I'm paying for since EE don't provide any actual service other than a stupid annoying yellow light. Customer service told us it's because the router is too close to other electronic devices, when it isn't. It's got its own corner of the room. |
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| Martin | Wales | EE | 2020-06-02 | |
I was stuck with sky broadband for 18 months then got my EE broadband then that contract ended both broadband are the same speed but i was always having problems with sky internet cutting out when I was online gaming but I dont have that with EE so I'm pretty happy |
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| Stacey | Livingston | EE | 2020-06-02 | |
I don’t know about other people but Iv always had good customer service, even when my internet had stopped working. EE gave me free data when I had no internet for three days. Iv had an EE engineer come out and very honestly said that, fibre internet isn’t in my area and not to get it if an EE sales person rings me to upgrade. I can’t fault EE, yes they are expensive but I would never go with virgin or sky or BT, as their customer service is terrible. Doesn’t make sense if BT took over EE, why does EE internet work fine in my area, but BT internet doesn’t. Very strange. |
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| Chandni | Birmingham | EE | 2020-05-25 | |
Only got service 4 days ago .basic package .but speed the same as my BT fibre was . |
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| Matthews | Crowborough | EE | 2020-05-24 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
