192 Customer Reviews over 5 pages
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- Location
- Northamptonshire
- Reviewing
- Gigaclear
- Date
- 2023-11-11
- Comments
-
They've missed 4 installation appointment dates so far. No calls, no apologies. Nobody turns up, you call them and they offer you another date a month later. Rinse and repeat. Do yourself a favour and look elsewhere for broadband.
- Location
-
- Location
- Brackley
- Reviewing
- Gigaclear
- Date
- 2023-11-10
- Comments
-
Gigaclear was installed yesterday, after installation it was apparent that it wasn't working. Contacted customer service twice and nothing has been done and now left without no broadband and internet, which does not help as I work from home. I now have to wait until Monday to see what is going to happen.
Appalling service and considering returning to Sky.
- Location
-
- Location
- Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2023-11-09
- Comments
-
Not impressed so far.
Ordered broadband last week and was told that as the property had been connected before they only had to deactivate the service. I informed them that the external,box was damaged and needed replacing and also relocating nearby. I was told an engineer would be around on Monday. Needless to say no one turned up. Called to find out what was going on only to be told other than my order there was nothing on the system. They would sort it and get back to me. A couple of days later a message on my phone asking if I would like the system to be activated before the engineer called. They seem to have overlooked the fact that the old equipment is damaged. I called again only to find out that nothing has been done, no appointments or bookings made so a week wasted. I now have a date in 2 weeks time for a survey to be done which will come to the conclusion that the external box needs replacing and moving about a meter to one side. After that we can book an installation! No doubt a few more weeks will pass before that is finally carried out. That’s if I don’t cancel the order.
- Location
-
- Location
- Willand
- Reviewing
- Gigaclear
- Date
- 2023-11-03
- Comments
-
They made the same mistake twice and learned nothing. They promised me a date at the end of Augest and then prospned becuse they got the install type wrong. We rescheduled for november, and five days before the install they call up asking to pospone again.
If they are so incapable of getting an install right for a new customer I hate to think what their customer service is like for an existing customer.
- Location
-
- Location
- Reading
- Reviewing
- Gigaclear
- Date
- 2023-11-02
- Comments
-
STAY AWAY. WORSE CUSTOMER SERVICE EVER. They charge you over the top to provide zero service. this is what the customer service adviced on the 5th day of calling them when i get 1.6mbps on a 900 package
Agent
An engineer will not be able to help I am afraid, our engineers are not dispatched to a property, unless for installs or if the fibre line is completely offline, I am afraid troubleshooting will have to be done on this I am afraid
I still cannot work from home sufficiently and my broadband is horrible. I will be cancelling my contract
- Location
-
- Location
- Reading
- Reviewing
- Gigaclear
- Date
- 2023-11-01
- Comments
-
I have not even got connected yet, and still the service is terrible. Engineers were supposed to come last week, nobody came, nobody informed me, and still now after almost a week, and after several chat messages and promises of getting called back, I have no idea if they are coming to install or not.
Likely to cancel my contract before it's even started if service is this lousy from the start. AVOID.
- Location
-
- Location
- Thaxted
- Reviewing
- Gigaclear
- Date
- 2023-10-31
- Comments
-
Installed last Thursday (26th October 2023) so I would say we are on day 5 and already our broadband keeps dropping out. Today it has been down more often than not and when it does decide to come back on it disappears again the moment you try to use it for anything.
Customer service is useless. Beyond saying we should reboot and reset the router multiple times they don't seem to know anything. That's if you can get through to them at all, which takes a while. Promised return phone calls did not materialise either.
Cowboys. Avoid. We'll be trying to go back to Vodafone (our provider until now), but Gigaclear have told my husband that we have no cooling off period and will have to buy our way out of the contract!! I can see us complaining to Ofcom and writing to our MP at this rate, and soon.
Useless. Wish we had never signed up with them.
- Location
-
- Location
- Blockley
- Reviewing
- Gigaclear
- Date
- 2023-10-31
- Comments
-
Giga gave our Business a presentaion on their broadband. Was asked to sign a letter of intention. What they sent was an 18 month contract. Spoke to the rep and he could not explain and offered no solution. Rather underhand way of doing business in my books
- Location
-
- Location
- Malvern
- Reviewing
- Gigaclear
- Date
- 2023-10-26
- Comments
-
Gigaclear are without doubt the worst company I have ever had the misfortune to deal with. Very good at signing people up to contracts. Disgraceful Customer Service. I have raised cases three times on their Customer Portal, only for them to be completely deleted without being resolved. Their engineer drilled through my electricity supply and I had to call out an electrician and pay for the repairs. A month later, Gigaclear still haven't compensated me. I have wasted hours trying to get it sorted. Avoid where possible or live to regret believing their claims about customer service....
- Location
-
- Location
- Northamptonshire
- Reviewing
- Gigaclear
- Date
- 2023-10-21
- Comments
-
Gigaclear .... Online chat useless .... move to Triage who we can't talk to .... who contact the Network team who we can't contact. All because of the new home telephone service 'Grandstream' box. No telephone service for 10 days, no calls in or out! Poor service, virtually no support or contact! AVOID!
- Location
-
- Location
- CHEPSTOW
- Reviewing
- Gigaclear
- Date
- 2023-10-20
- Location
-
- Location
- Gloucestershire
- Reviewing
- Gigaclear
- Date
- 2023-10-18
- Comments
-
If I could score lower than 1 start then I would. Avoid at all costs, this is a terrible company.
Repeated failures by senior management and executives to provide even a basic level of customer service.
• Failure in communications, both internal and external.
• Systemic failures in business processes
• Lack of accountability
• Failure to manage subcontractor teams effectively.
• Failure by senior managers to respond or prioritise clear breaches in agreed customer installation dates.
• Lack of representation of senior managers during office hours
• Failure to deliver on behalf of commitments and grants made by the UK Government to rollout faster broadband across the country.
I suggest that anyone who has had similar experience lodge a formal complaint with OFCOM, write to their local MP in regard to UK Governments obligation to roll out of faster broadband and fibre and continue to post to their own negative experience on social media, so that other potential customers can avoid this incompetent company altogether.
- Location
-
- Location
- panfield essex
- Reviewing
- Gigaclear
- Date
- 2023-10-18
- Comments
-
very reliable,no issues HOWEVER
at renewable price went from £17 to £41.50. Phone call (hold for 20 minutes) I was very polite but firm in my point that this was ridiculous and poor business practise (when I signed up I spoke to them about my dears at renewals and was told to call and they would reduce the price close to the offer price- clearly not true and/or process has changed).I got £5.00 off , further complained and went to manager (yeah course you did) and got to £31.50- so still almost double the original price. I dont want to do this , I just want a fair renewal price that is the same for everyone
- Location
-
- Location
- Braintree
- Reviewing
- Gigaclear
- Date
- 2023-10-17
- Comments
-
Very poor customer service, installed over a month ago, engineer said there was an issue with connection but it would be resolved. We still have no connection an when we call we are told they will get back to us followed by an email saying to self activate. Whe we tell them again that there is no connection so cannot self activate they go radio silent. I have now asked to cancel my order as no one is interested in getting our issue resolved and will be writing to ofcom.
- Location
-
- Location
- Shipston-on-stour
- Reviewing
- Gigaclear
- Date
- 2023-10-17
- Comments
-
I received an email from Gigaclear stating that an engineer would be visiting our home and that we needed to be present to grant them access. However, the engineer never showed up, and we didn't receive any calls or texts. My wife was at home all day, and she even placed a large notice on the front door, indicating that if she didn't answer, she would be in the garden room, along with her contact number and mine. When I contacted Gigaclear,today they claimed that the engineer had come, but no one had opened the door. This is not true as my wife was home the entire day, and our dog would have alerted her to any visitors at the door. What's most astonishing is that I had called Gigaclear the day before to inquire about the reason for the engineer's visit, and even today, no one could provide an explanation what was the appointment for.
- Location
-
- Location
- Kintbury
- Reviewing
- Gigaclear
- Date
- 2023-10-14
- Comments
-
Gigaclear dug up our charming village street to lay their cables without prior consultation or support for residents. Blocking in houses, drives and shops, damaging the pavement and all the while creating an inferno of noise. Two weeks on, and their contractors are still blocking the street. Apparently we are stuck with them until the end of January.
Awful Customer Operations Dept. who ignore all requests for information, and all complaints sent to them by email, mail and telephone.
Judging from many of the customer reviews below it sounds like a crap broadband provider anyway.
I certainly won't be using them given their abysmal "customer service".
- Location
-
- Location
- Northampton
- Reviewing
- Gigaclear
- Date
- 2023-10-09
- Comments
-
What an appalling company do not touch, despite several text messages days before advising when they are coming they did not show and made no contact. During the day I contacted 3 times each time being told they will be there. At 5:40 they were contacted again and they advised they were not coming and to rebook
Sorry Gigaclear you have lost another customer - sort your selves out
To top it off the customer services at the end said that the connection hadn’t been done from their box so the engineers won’t have been able to do anything at the address
A disgraceful company
- Location
-
- Location
- Lydney
- Reviewing
- Gigaclear
- Date
- 2023-10-06
- Comments
-
Fast reliable but renewal prices are outrageous sometimes 300% the price of the initial contract which is broadly the same as other providers. Their renewals 'customer service' team work on an aggressive hard-sell basis. They know they have a monopoly in rural areas, but this is not a nice customer-focused company at all and have a growing awful reputation. Avoid Gigaclear if you can.
- Location
-
- Location
- Buckinghamshire
- Reviewing
- Gigaclear
- Date
- 2023-10-04
- Comments
-
We signed up with Gigaclear after having 6 months free. In those 6 months we had no issues whatsoever and were happy to sign the contract in May for 18 months. The worse decision we ever made. Since then we have had issues with the Wi-Fi falling out on a daily basis. You phone support but the only thing that actually tell you to do is to reset the router, which has been done practically every day. (Although we did go recently with 2 weeks of uninterrupted Wi-Fi!!!) we made an official complaint when it appears that they are looking at the situation, but not in one email from them so the say what they have done. Today I get an email saying that they “think” (obviously not sure as they have never sent out an engineer) it is the home network that is the problem and this I out of their jurisdiction and there is nothing they can do!! We have not added any new equipment since we started using Gigaclear, so I am unsure how they have come to this conclusion. Obviously they will not release us from the contract and are quit happy for us to pay for a service that they are not supplying. Guess our only option now is to go down the Ombudsman route.
- Location
-
- Location
- Ross on Wye
- Reviewing
- Gigaclear
- Date
- 2023-10-03
- Comments
-
Do not be tempted to switch to Gigaclear. Utter crooks. I am paying for 500mbps and getting totally intermittent speeds often only 10 mbps with regular outages. The speed checker on the Linksys App tells me I am getting > 400mbps when all other speed checkes say < 20! Trading standards or Offcom really need to sort these cow boys out.
Installation was a joke, rude contractors who have scuffed the cable in to the verge leaving it very vulnerable to damage.
Avoid!!
- Location
-
- Location
- Aston Clinton
- Reviewing
- Gigaclear
- Date
- 2023-10-02
- Comments
-
Well Gigaclear has had issues since day 1 of install. The service always cuts out and they get you to do continual hard wired speed tests. The speed is not 900mbps but more like 600mbps. Engineers don’t turn up for appointments. Holes get left on n the walls. Customer service hang up on you. The whole system is a mess. They can’t give you an unreliable service and expect you to stay with them. Even their mesh system resets itself all the time. I work from home so having unreliable service really impacts me. I will be taking this further
- Location
-
- Location
- Essex
- Reviewing
- Gigaclear
- Date
- 2023-09-27
- Comments
-
Never showed up for the install. Fed up waiting so cancelling the service.
- Location
-
- Location
- OX14
- Reviewing
- Gigaclear
- Date
- 2023-09-22
- Comments
-
Connection lasted 15 days, just long enough for them to get over the cooling off period. Now 11 days without connection and I’m not convinced they will fix it anytime soon. Have asked to leave penalty free but they want the full 18 months of the contract. Having to look at getting another provider to run alongside them. They’ve expanded too fast and don’t have the engineers to support the service. I guess those at the top are just taking the money while they can. I can see them collapsing with this business model. AVOID THEM
- Location
-
- Location
- Buckinghamshire
- Reviewing
- Gigaclear
- Date
- 2023-09-21
- Comments
-
Horrendous service and the worst customer service I’ve ever known.
Numerous emails and they do not get back to you. I paid to keep my number and it has now gone.
- Location
-
- Location
- little easton
- Reviewing
- Gigaclear
- Date
- 2023-09-15
- Comments
-
Installation contractor complete cowboy left open trenches with no safety barriers for days, then they cut though our electricity cable. Fibre still sticking out of ground by our gates and we have to take them to court as they won't pay for a new electricity cable to be reinstalled.
- Location
-
- Location
- Northamptonshire
- Reviewing
- Gigaclear
- Date
- 2023-09-13
- Comments
-
Ordered in January 23, sales lady promised early installation and possibility of contact negotiation when initial 18 months expired.
No one turned up on the install date and despite MANY phone calls, emails and online chats no new date offered. We have Gigaclear in the village and the access point is 5m from my house. The company communication is the worse I have encountered. I will have to cancel and go back to a "fibre to the cabinet" contract. I have been
paying top price for no contract broadband while waiting for Gigaclear......wasting 8 months!
- Location
-
- Location
- Cb114gt
- Reviewing
- Gigaclear
- Date
- 2023-09-05
- Comments
-
Went to sign up , went through all the stages, got to the select an engineer date, nothing for at least 3 months now have to wait hours on hold on the phone just to cancel my account. Not happy
- Location
-
- Location
- Derbyshire
- Reviewing
- Gigaclear
- Date
- 2023-09-05
- Comments
-
Horrendous Customer Care – PLEASE stay away!!
In Jan 2023 I had a call from Gigaclear to say that full fibre would be installed in my area in May/June. I said that I was interested.
In February 2023 I contacted them and said that contract with my existing supplier does not expire until February 2024 and I would have to pay a cancellation fee to change. I proposed that they help me pay the cancellation fee and in return I would change supplier. They said that they could do better than that and give me 6 months free full fibre to trial Gigaclear and run it alongside my current broadband. If, after the trial, I was happy, then I’d change supplier. This seemed like a good deal as the trial would expire at around the same time as my current contract. Assuming Gigaclear proved to be successful in the trial I would swap. I agreed and Gigaclear sent me a contract and I was welcomed to the customer portal.
The fibre infrastructure was completed on our street in July and a week or so after I received an email welcoming me and thanking me for the order. A separate email arrived with a link to book an installation date. Before I could use the link I received a call asking me to pick an installation date. A date was set at Friday 11 August. I was told that I needed to keep the whole day free as the installation could be any time between 09.00 and 18.00 but an engineer would call me approx.. 30 minutes before arriving at the property.
Arrangements were put off, furniture was moved for the drilling into walls and we duly stayed home all day on 11 August. NOBODY ARRIVED, NOBODY CALLED TO APOLOGISE!!
I emailed Gigaclear on Monday 14 August and expressed my annoyance. I received a response apologising for the unfortunate event and stating that it was unclear why the installation didn’t happen! I should enter the portal and book another date. I booked another date on 29 August.
Once again, arrangements were put off, furniture was moved for the drilling into walls and we duly stayed home all day on 29 August. Trying to learn from the previous experience I called Gigaclear mid morning to confirm that installation was due on that day – just to make sure. Yes, everything is fine to go ahead I was told. Yes, it would happen. You guessed it...NOBODY ARRIVED, NOBODY CALLED TO APOLOGISE!!
At the time of writing, 7 days after the last scheduled installation date, still nobody has called to explain, apologise or otherwise attempt to keep me as a customer. Really!!? Do they not have any systems that check through the scheduled installations and follow them up? This is a company that would like my business and hopefully tell others about a good experience so that their sales will expand and the company will prosper. Based on this terrible experience, and I can see from others who have reviewed Gigaclear, the company will not be around for too long and people should stay away from them.
To say that their customer service is poor is a vast understatement. They are terrible, disrespectful and rude.
I sent this review to Gigaclear a few days ago hoping that they might react and call me on an urgent basis. NOTHING, THEY REALLY DON'T CARE!!
By the way, this review is a reflection on the company, not on my initial contact with the company. I'm assuming he realised what type of company he was working for and is now long gone.
P.S. I gave 1 star for speed and reliability but never got as far as actually having an installation!!!
- Location
-
- Location
- PE6
- Reviewing
- Gigaclear
- Date
- 2023-09-03
- Comments
-
It was great to start with - fast, reliable and reasonably priced. But over the last 12 months the service has become awful. It keeps dropping out, and when it does connect it is showing at 5mps when we're paying for 300! Customer service is a nightmare, doesn't help, called me a liar so I'm switching to Sky now,
- Location
-
- Location
- Essex
- Reviewing
- Gigaclear
- Date
- 2023-09-01
- Comments
-
Awful from installation to customer service.
Customer service is absolutely disgusting it's beyond stressful, complaint department never responded or resolve the matter, full of excuses, speed isn't stable and kept dropping out then, customer service advisor do not listen to anything you tell them, they cannot cancel anything correctly, nor have the ability to correctly update contact information when you given it too them hand full of times.
The installation was absolutely appalling it definitely wasn't professional service.
All in all by far worse company.
- Location
-
- Location
- St Briavels
- Reviewing
- Gigaclear
- Date
- 2023-08-30
- Comments
-
First visit for installation was back in January.Still not working 8 months later.Very poor communication throughout.Road has been dug up 3 times.Finally gave up and when back to phone line internet.
- Location
-
- Location
- Bicester
- Reviewing
- Gigaclear
- Date
- 2023-08-30
- Comments
-
Absolutely cowboy internet provider.
Avoid to use this company , rather to pay more and to have your connection on at all the time.
Second time in the month the internet is down ;
First took then 8 day to come and to realise is a error in the system that can be fixed easily.
And now again down the internet and booked someone to come and have a look in 6 days.
So basically 14 in the month without internet and the bill came as normal and on top of this they notified the next bill it will be increased with 2£
Absolutely rubbish internet provider with lots of issues that brings you stress time lost and money if you relay on internet for work.
So avoid this as much you can
- Location
-
- Location
- Forest of Dean
- Reviewing
- Gigaclear
- Date
- 2023-08-27
- Comments
-
They have a monopoly in our area. After the first 18 months their price went up 300%. When you first pressure their sales team are super friendly and helpful, the renewal team are aggressive and generally unfriendly. As soon as they no longer hold a monopoly I'm gone.
- Location
-
- Location
- Gloucestershire
- Reviewing
- Gigaclear
- Date
- 2023-08-22
- Comments
-
Been nothing but one seemingly continuous problem with Gigaclear from the very outset since installation only 18th July 2023. Problems include
- actual installation under the lawn area circ only 2" - documented and photographed
- Failure to provide a 2nd Node at the time of installation until 6 days later (more than half the house had no internet as very thick walls)
- intermittent internet / speeds
- 1st visit site engineer - found that installation wiring inside house incorrect by original installers
- Notified of Gigaclear price increase WITHIN ONLY 2 WEEKS of installation
- 16/08/23 internet down no service
- 21/08/23 - 3 engineers attend (2 separate vehicles) - found that the fibre optic cable entering the box on the house exterior needed to be replaced as fitted incorrectly
- 22/08/23 another outage - no Gigaclear service again
Technicians only coming on 29th Aug I work from home so terrible situation
Customer service department is just lip service BE WARNED this is a TERRIBLE COMPANY
- Location
-
- Location
- Gloucestershire
- Reviewing
- Gigaclear
- Date
- 2023-08-22
- Comments
-
Been nothing but one seemingly continuous problem with Gigaclear from the very outset since installation only 18th July 2023. Problems include
- actual installation under the lawn area circ only 2" - documented and photographed
- Failure to provide a 2nd Node at the time of installation until 6 days later (more than half the house had no internet as very thick walls)
- intermittent internet / speeds
- 1st visit site engineer - found that installation wiring inside house incorrect by original installers
- Notified of Gigaclear price increase WITHIN ONLY 2 WEEKS of installation
- 16/08/23 internet down no service
- 21/08/23 - 3 engineers attend (2 separate vehicles) - found that the fibre optic cable entering the box on the house exterior needed to be replaced as fitted incorrectly
- 22/08/23 another outage - no Gigaclear service again
Technicians only coming on 29th Aug I work from home so terrible situation
Customer service department is just lip service BE WARNED this is a TERRIBLE COMPANY
- Location
-
- Location
- Ascot
- Reviewing
- Gigaclear
- Date
- 2023-08-22
- Comments
-
The most awful experience. I have not seen any other utility company as ignorant, careless and disappointing than Gigaclear.
Really feel bad I signed up with them
- Location
-
- Location
- Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2023-08-21
- Comments
-
I’m surprised by the number of negative reviews.
I switched to Gigaclear a year ago and have been pleased with the service.
We needed new cable laying from the street to our houses on a small cul de sac and this was done quite quickly once permissions, etc were agreed.
I have the faster 600 Mbps package and consistency get 500-620 at the main router and 400+ around the house. There have been no outages recorded. I use the service for regular home working as well as video and hifi audio streaming and gaming usage with many devices connected at once.
Apart from the initial installation I have not needed to contact customer services, and I found the service professional and pretty sound to be honest. I’ve not had to contact them since.
- Location
-
- Location
- Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2023-08-19
- Comments
-
Avoid this company, they basically keep cancelling the installation date without any notice, so you basically have no idea what is going on and when it will actually be installed you could be waiting months or years, appalling service. Do not waste your time with this company just pay for a reliable provider instead
- Location
-
- Location
- Essex
- Reviewing
- Gigaclear
- Date
- 2023-08-15
- Comments
-
AWFUL!! We waited 7 months for installation, when they told us it would be 6 weeks. The installation got booked on my birthday but as we were so deseeoate for WiFi as myself and my partner work from home, we cancelled our plans to be home for the engineers to put the WiFi in, but they never showed up!! And didn’t even tell us they wasn’t going to show. We phone them at 7 pm and then they noticed us when we called them!! So then becasue they just didn’t show up our installation got pushed back another month!! It was finally installed on 16th June (7 months since we purchased!!) but it’s slow, always drops out and our extender has never worked. Today our neighbour had their WiFi fitted by this awful company, they have been fitted into the same box as our WiFi, and ever since our WiFi has been down!! We’ve now been told it can’t be fixed until 3 days!! So again we both work at home and have been lefter with no WiFi. We were promised 12 months free WiFi for the 7 month delay, but the person that promised this has left and there’s no record of him saying this so we’ve been charged for the months we’ve actually had WiFi. Awful customer service, the agents have no idea how to deal with customers, no sense of urgency what so ever!
- Location
-
- Location
- North Somerset
- Reviewing
- Gigaclear
- Date
- 2023-08-12
- Comments
-
After only one issue in 18 months you would think the service was good, right? Well to be honest the service , less when it went on holiday for 4 days, has been faultless. Now I came to the end of my 18 month contract and it was time to renew. Gigaclear was sold to us on the promise that if we saw an offer we wanted on their site we could change and it would be created as a new contact less the time we used. Well end of contract came and my charge was lifted from £24 to £54. Contacted and arranged the new contract after a fight and the advisor not believing the promise until I told him it was then classed as mis-selling and I could claim back my contract costs he checked and was advised that this was promised by sales people to secure the sale. The change was made but Gigaclear still tried taking £54 which my bank rejected. Needless to say Gigaclear wasted no time in cutting my service. Had to phone again and was promised it would be looked into. Was then told I would have to pay the £5x and they would credit my account with the excess. I reluctantly paid the £54 just to get back online but requested the excess back. They held onto my money until the following months charge went out then refunded me £3! A week later my connection went down again. I’m disabled and it’s my only way of being involved with outside world. On the second day I was promised a call back to advise a time and day or tech engineer to attend. No call or email. So they left me the weekend without any form of communication and my TV runs through broadband connection. They don’t conform to Offcom code of compensation because they know they are awful at customer service. Paid for from the public purse in government subsidy yet won’t conform to the automatic compensation amounts which have been proved a fair reflection for level of disruption caused.
Please whatever you do think long and hard about signing for Gigaclear because when things are working they are great and the network is a godsend however the customer service is quite possibly the worst I’ve known in any sector. There are more excuses than you can think of and I think they work their way through them one by one. Communication is shocking in actual fact it’s non exsistant. It’s no wonder they don’t conform to Offcom rules because they would lose so much money they would be out of business by now. I’m writing to my MP as the money for installing this rural network has been paid for by government eg from you and I and as such they should be made to conform and government should impose these requirements on them. I have a14 day cooling off period for my new contract and if they don’t get their act together and make good an offer of compensation I shall be off and going to BT or Sky.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.