Hyperoptic Broadband Buyers Guide

Hyperfast fibre to the building broadband, offering gigabit maximum speeds in select urban locations

  • Faster than most competitors, 1Gb maximum broadband speeds, averages 900Mb
  • Symmetric service offering 1Gb maximum upload speed, averaging 900Mb
  • Cheaper 50Mb and 150Mb services also offered, 150Mb offers symmetric uploads
  • Truly unlimited usage on all products, without traffic shaping or throttling
  • No need for a landline, both phone and broadband-only products available
  • 24/7 technical support

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Hyperoptic 1Gb Fibre Connection - Broadband & Phone
£42.00 for 12 months
£63.00 thereafter

£29.00 upfront cost

  • 12 months reduced price!
  • 900Mb average download & upload speeds!
  • Truly unlimited usage
  • No contract deals available!
  • Unbeatably fast gigabit broadband
  • FREE standard installation and connection worth £240!
  • Free HyperHub wireless router
  • Evening and weekend calling
  • 12 month contract

Buy now

Hyperoptic 150Mb Fibre Connection - Broadband & Phone
£31.00 for 12 months
£38.00 thereafter

£29.00 upfront cost

  • 12 months reduced price!
  • 150Mb average download & upload speeds!
  • Truly unlimited usage
  • No contract deals available!
  • Faster uploads than any competitor
  • FREE standard installation and connection worth £240!
  • Free HyperHub wireless router
  • Evening and weekend calling
  • 12 month contract

Buy now

Hyperoptic 50Mb Fibre Connection - Broadband & Phone
£24.00 for 12 months
£25.00 thereafter

£29.00 upfront cost

  • 12 months reduced price!
  • 50Mb average download speed
  • 5Mb average upload speed!
  • Truly unlimited usage
  • FREE standard installation and connection worth £240!
  • 5Mb upload speeds
  • No contract deals available!
  • Standalone broadband available
  • Free HyperHub wireless router
  • Evening and weekend calling
  • 12 month contract

Buy now

Reasons to choose Hyperoptic

  • Unbeatable speed - with the fastest package offering average speeds of 900Mb few other providers come close to matching Hyperoptic
  • Upload speed - on Hyperoptic's 1Gb and 150Mb deals, upload speed is the same as download speed
  • 50Mb and 150Mb options available - If you don't need the full gigabit service then you can save money with a budget 50Mb service (with 1Mb upload speeds), or a symmetric 150Mb service
  • Speed as advertised - as Hyperoptic uses full fibre to the building and high speed networks within the building, connection speeds average at least 95% of the advertised speed
  • Short contracts available - customers have a choice of 12 month or 1 month contracts
  • Truly unlimited usage - customers can download as much as they like without limits, there's no traffic shaping or throttling
  • No landline needed - Hyperoptic comes into your building via fibre optic cable, and into your home via a network faceplate, so broadband-only products are available
  • Phone bundles available - Hyperoptic can provide good value voice-over-broadband phone services with competitively priced phone bundles only £3 to £6 more than the broadband-only cost
  • Future proofed - Hyperoptic use full fibre to your apartment building, allowing them to increase broadband speeds as technology or demand progresses. Their building networks can support much higher speeds than are currently offered

Possible downsides

  • Limited availability - only select urban locations are supported. As of 2019 it's available in around 30 cities, and mostly only in apartment blocks
  • Installation can be expensive - if you have non-standard requirements for installation, such as moving an existing faceplate or placing the faceplate far from from your front door, you may be liable for the full £200 standard installation fee
  • No copper phone line - Hyperoptic's telephone services work over your broadband connection, meaning they won't work if you have a power cut or broadband outage, so you may have to rely on your mobile phone to make emergency calls, or separately maintain a copper phone connection
  • Excessive usage policy - although Hyperoptic's broadband is unlimited and unthrottled, their fair usage policy states that if you make excessive use of your connection to the detriment of other customers, then your service may be suspended

Features at a glance

  • Average speeds start at 50Mb download and 5Mb upload, go up to 900Mb symmetric download and upload with top speeds of 1Gb

  • Monthly rolling and 12 month minimum contracts available

  • Truly unlimited usage with no traffic management but 'excessive usage' is prohibited

  • Free with a 12 month contract during offer periods, £40 activation fee otherwise, and a £200 installation fee may apply if you have non-standard installation requirements

  • 24 hour customer service and technical support via email, national rate phone number (free from Hyperoptic phone lines) or livechat (except from 5pm to 9am on weekends)

  • The optional HyperHub router has security and parental controls

  • Optional AC-rated HyperHub router provided

  • Voice-over-broadband telephone service available for only £3 to £6 more than the broadband-only monthly cost, £5 per month International Plan adds discounted calls to 50 destinations at any time of day

  • No line rental or landline needed, or you can keep your current copper landline line rental and phone provider

  • Hyperoptic Broadband have published a Traffic Management Policy

3.8 stars
  satisfaction rating based on 140 customer ratings since 2019-11-24. See more Hyperoptic customer ratings and reviews.

Details last checked on 2020-11-09

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Package    
Speed    
Usage    
Contract  (Sorted)  
1st Year Cost    
Monthly Cost    
Hyperoptic 50Mb Fibre Connection - Broadband Only More Info

802.11n Wireless Router

averages
50Mb
truly
unlimited
1
month
£341 £26.00

£29.00 upfront cost

Go to site
Hyperoptic 50Mb Fibre Connection - Broadband & Phone More Info

Add AnyTime calls for £3 a month, or International calls for £5 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
50Mb
truly
unlimited
1
month
£365 £28.00

£29.00 upfront cost

Go to site
Hyperoptic 150Mb Fibre Connection - Broadband Only More Info

Special offer: 12 months reduced price!
150Mb average upload speeds!
Use code BF20 at checkout to apply offer

802.11n Wireless Router

averages
150Mb
truly
unlimited
1
month
£413 £32.00
£38.00 after 12 months
Use code BF20 at checkout

£29.00 upfront cost

Go to site
Hyperoptic 150Mb Fibre Connection - Broadband & Phone More Info

Special offer: 12 months reduced price!
150Mb average upload speeds!
Use code BF20 at checkout to apply offer
Add AnyTime calls for £3 a month, or International calls for £5 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
150Mb
truly
unlimited
1
month
£437 £34.00
£41.00 after 12 months
Use code BF20 at checkout

£29.00 upfront cost

Go to site
Hyperoptic 500Mb Fibre Connection - Broadband Only More Info

Special offer: 12 months reduced price!
500Mb average upload speeds!
Use code BF20 at checkout to apply offer

802.11n Wireless Router

averages
750Mb
truly
unlimited
1
month
£533 £42.00
£54.00 after 12 months
Use code BF20 at checkout

£29.00 upfront cost

Go to site
Hyperoptic 500Mb Fibre Connection - Broadband & Phone More Info

Special offer: 12 months reduced price!
500Mb average upload speeds!
Use code BF20 at checkout to apply offer
Add AnyTime calls for £3 a month, or International calls for £5 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
500Mb
truly
unlimited
1
month
£557 £44.00
£57.00 after 12 months
Use code BF20 at checkout

£29.00 upfront cost

Go to site
Hyperoptic 1Gb Fibre Connection - Broadband Only More Info

Includes: 12 months reduced price + 900Mb average upload speeds!
Use code BF20 at checkout to apply offer!

802.11n Wireless Router

averages
900Mb
truly
unlimited
1
month
£653 £52.00
£64.00 after 12 months
Use code BF20 at checkout

£29.00 upfront cost

Go to site
Hyperoptic 1Gb Fibre Connection - Broadband & Phone More Info

Special offer: 12 months reduced price + 900Mb average upload speeds!
Use code BF20 at checkout to apply offer!
Add AnyTime calls for £3 a month, or International calls for £5 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
900Mb
truly
unlimited
1
month
£677 £54.00
£67.00 after 12 months
Use code BF20 at checkout

£29.00 upfront cost

Go to site
Hyperoptic 30Mb Fibre Connection - Broadband Only More Info

Special offer: 12 months reduced price!
Use code BF20 at checkout to apply offer

802.11n Wireless Router

averages
30Mb
truly
unlimited
12
months
£226 £17.99
£22.00 after 12 months
Use code BF20 at checkout

£9.99 upfront cost

Go to site
Hyperoptic 30Mb Fibre Connection - Broadband & Phone More Info

Special offer: 12 months reduced price!
Use code BF20 at checkout to apply offer

802.11n Wireless RouterPhone Calling

averages
30Mb
truly
unlimited
12
months
£250 £19.99
£25.00 after 12 months
Use code BF20 at checkout

£9.99 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-11-09

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Hyperoptic.

Customer Ratings Summary

  • Satisfaction
    3.8 stars
  • Customer Service
    3.9 stars
  • Speed
    3.8 stars
  • Reliability
    3.8 stars

Based on 140 customer ratings since 2019-11-24

Show all time ratings

Add your own review of Hyperoptic

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I suppose Hyperoptic may provide great service, but I never managed to get past the equipment installation phase. After a three week wait, an engineer came in to instal the equipment. He failed to complete the job on the day and said that Hyperoptic would send someone within two days. A two day delay did not seem not ideal, but was quite acceptable. However, when I called Hyperoptic the next day to enquire about the appointment to complete the installation, I was told that the next available slot was in two weeks. So, effectively, Hyperoptic put me at the end of the queue. Even if my experience is an exception, it still shows the poor quality of customer services at Hyperoptic.
  • Satisfaction
    1 star
  • Customer Service
    1 star
London Hyperoptic  
This provider turns things into Desaster once it starts going wrong. I moved into new flat with hyperoptic availability and booked installation weeks in advance which got confirmed via automated texts and emails up until the day and time of installation appointment. Then no engineer was to be seen and no cancellation was sent either. Waiting around for nothing is one thing! Having to deal with customer services after that another! Their phone line got support didn’t work. The support email service responded only with a general acknowledgment they’d get back to me soon. The support chat online had a long queue and because of unstable phone connection at the property I got disconnected several times and finally excluded from chatting, right after I managed to get the information that the next available slot is almost fourteen days away. Before we could confirm even that date the chat got ended. I work from home and entirely depend on internet for this, and the way hyperoptic cannot provide any support or help when things went wrong from their side is upsetting and unsettling. Avoid, if you depend on reliable service and support!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Reliability
    1 star
London Hyperoptic  
Hugely disappointed with this provider. Moved to a brand new property that was meant to have 1GB fibre optic. Yet, the maximum speed we've got so far is 300 MBits. Wifi is also weak and both internet and WiFi are unstable and fluctuate widely. But they advertise themselves as "life in the ultrafast lane". Since our move to the new property on Friday October 16 we have made numerous phone calls to Hyperoptic and they cannot help. They insist on doing endless tests from distance instead of sending out an engineer. In our previous property we had Virgin Media and never had any issues while an engineer was always available, you simply had to book an appointment. Unfortunately, Virgin Media is not available where I moved. Back to Hyperoptic. They seem more like a bunch of students who are polite on the phone but they do not know what they are doing and have very little knowledge of technology. My advice to all. If you work from home like myself, and you do work that requires serious computing and stable and robust internet connection, avoid Hyperoptic.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wallingford, Oxfordshire Hyperoptic  
From order to picking install date, completely hassles free, I kept my old provider active (Sky) until it was all installed just in case .. was not needed as was all installed and active so easy ... so far service is fast ! i had 150mbs installed. biggest problem was the 56min wait on call to sky to cancel my old sky broadband
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Birmingham Hyperoptic  
Read some negative reviews. However personally have had brilliant service with Hyperoptic in the last several years, always someone to pick up the phone and very good attitude even if you are looking to terminate your contract with them (decision to terminate contract has nothing to do with their service).
Their customer service is always excellent! Best wifi service I have ever used in UK.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Manchester Hyperoptic  
I have been waiting for a router to be delivered to me for over 2 weeks now.
I was told that the router was returned by Royal Mail twice, without anyone knocking on my door because I have been home the whole time.

When I called last week I was told by a customer service agent that an engineer was going to deliver it to my house on Monday, 17 Aug. This didn't happen.
I called again on the 17th, and an agent told me that they were going to check what happened with the engineer & delivery, and I haven't received any feedback on this.

I called again on the 18th to check whats happening, the agent I spoke to told me that it's not possible for an engineer to make deliveries and this can only go through royal mail.
I'm very annoyed at this point because I've been in desperate need of the router since I need internet to do my work with all this working from home.
I don't understand why I would be promised that an engineer was going to deliver if that's not something that the entity does.

I even offered to fetch my router from wherever the company is ordering from, because I know with my situation I cannot keep waiting for all this back and forth.

Can someone make sure that I receive my router as a matter of yesterday, and can agents share information with each other so I wont have to narrate this story every time I call.

I have lost all confidence in all this royal mail story because I specifically asked to fetch the router myself, I dont know why this is an issue.

I cannot keep waiting more weeks for this
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
E14 London Hyperoptic  
INACTIVE SERVICE two weeks after Installation

[4th August day 12 post-installation] No signs of service activation. It seems like the customer service is trying to calm frustrated customers by making empty promises that they genuinely don't mean to make, while reluctantly liaising with the main culprit i.e. the technical team that lags behind on the technical troubleshooting. I empathise that the customer service staffs for not being able to control what is going on the technical side. But I am still leaving one star because there are apparently serious problems within Hyperoptic that a broadband service remains inactive for almost two weeks after the installation.

[29/7 day 6 post-installation] - Absolutely no improvement has been made so far. While actively keeping me posted, the customer service still pushing the other internal teams to resolve the problem. Rating dropped to 2 stars for the ineffectiveness of the internal team.

[27/7 day 4 post-installation] - [Reply] Thanks for your quick response on here, I am afraid that was what has been promised over the past four days, but absolutely no improvement has been made so far. I haven't received any updates from the advanced technical team to fix the problem.

Received a phone call from the customer service team right after the previous reply. The customer service staff Ognjen is acting professionally and positively. The customer team surely demonstrated effort to track this issue. They mentioned the issue has been cascaded to a specific team that is still trying to come up with the solution. I have raised the rating to 3 stars from 1 star for the customer service for now.

[26/7 day 3 post-installation] - After three days the internet is still inactive. I tried to phone the customer service several time and apparently there weren't much they can do apart from raising it to the advanced technical team which is still MIA up until now.

[23/7 Hyperoptic installation day] - Engineer came to install and claimed that service will be active in 24 hours.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Hyperoptic  
Not sure about all the negative reviews, but my own experience with Hyperoptic for the last 3 years has been all positive. Great speed, reliable connection, particularly important nowadays while working from home, good customer service.
Only recently had an issue with the broadband, called customer service on Friday, had 2 blokes visited my apartment couple of hours ago (on following Monday), changed the router and all back to normal.
Perhaps their service is not consistent and depends on the area, but again, my experience with them in south east London has been all positive.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Hyperoptic  
Decent speed and good customer service, however it is pointless when internet drops every time you connect to a VPN because there is no static IP addresses. I bought an add on for another 5 pound a month for a static Ip and it still does not work. Do not even waste your time or money on hyperoptic if you need to connect to an external VPN
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
London Hyperoptic  
engineer arrived with no mask or cleaning liquids. was moving around fast and couldnt keep distance quick enough at times. when i asked him about distancing, he said dont worry, ive already had it (covid19). I thought , how do you know its gone, we dont fully understand it yet
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
north east Hyperoptic  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

BT Student Broadband

Last minute student broadband offers and options

Posted on 2019-09-12 11:39 in Features Offers Hyperoptic Three Vodafone 4GEE BT NOW Broadband Plusnet Virgin Media

It's the time of year where students around the country are heading to university, either to start their studies or return for a new academic year.

Whether you're heading to uni for the first time, returning to your student accommodation or about to start out in a new student house share, now's the time to look for a good student broadband offer to keep you online over the next 9 months.

To prepare for student broadband season, we updated our longstanding Student Broadband Guide to reflect some of the student-specific offers available this year with student-exclusive 9 month contract offers from BT and student-exclusive cheaper 1 month rolling contract offers from Virgin Media.

Both of those option mean that you can avoid paying for broadband costs should you head home or go off on travels in the 3 months between academic years. But of course you don't need a special student exclusive offer to get short contract broadband from other suppliers, for example NOW Broadband, Plusnet and Hyperoptic also have competitive 1 month rolling contract offers that even undercut BT and Virgin's prices.

This year, we're also endorsing a mobile broadband option for the first time. Well, it's 4G or 5G mobile broadband technology sold as home broadband services. With 4G and 5G home broadband routers from Three, Vodafone and EE you may have to commit to a much longer contract, but you can then take your router with you wherever you travel during summer break. Vodafone even offer a 30 day rolling contract version, although you'll have to pay more than the cost of 3 months contract to get it.

Unlike most mobile broadband solutions, these have large enough usage allowances for many households. Three's home router even comes with unlimited usage!

Even if mobile data usually isn't strong inside your student accommodation, you may get a better connection from a router, or may even be able to get an external antenna installed to boost the signal.

We weigh up all these pros and cons and give you a table of all the relevant offers over on our Student Broadband guide.

Comments

Laptop and phone

Are broadband bundles or standalone deals right for you?

Posted on 2019-04-11 14:01 in Features EE Hyperoptic TalkTalk NOW Broadband BT Sky Virgin Media

Is it better to get your broadband, TV and phone services as part of a single bundle from the same provider, or should you shop around for the best standalone deals?

Is it simply a question of convenience versus flexibility? And does one work out cheaper than the other?

Let's take a look.

What kind of bundles can you get?

There are three types of broadband bundle. Where providers offer more than one you might see them described as triple or quad-play providers.

Broadband and call bundles

Most broadband services need you to have a traditional phone line, the price of which will be included in your broadband bill. Many providers - even some of the smaller ones - make the most of this requirement by offering you a call plan as part of a bundle. You can add off-peak, Anytime or International calls for a few extra pounds a month. If you don't add a plan the price for any calls you make just gets added to your bill.

Even some providers who don't require a landline will still offer you call bundles, and that can work out cheaper even if you don't intend to use them. For example, Virgin Media's broadband with phone options are cheaper than just standalone broadband for the offer introductory period of. After this, it goes up by £2 a month, but you always have the option of ditching the phone portion at the end of your minumum contract, or some people might consider the extra £2 worth it for extra piece of mind in an emergency. Of course, this isn't always the case, as with Hyperoptic who charge more for a phone bundle than they do for a standalone product. But it's worth investigating to see whether a potential provider requires a landline or not, and if you can make a saving by getting calls bundled in.

Broadband and TV bundles

Broadband and TV bundles are the next most common types of deal. These are generally restricted to the bigger name providers like Sky or BT, and can give you access to premium TV channels that show Premier League football or the latest movies. But beware, they aren't all like this. Some TV bundles, such as the basic TalkTalk or Virgin TV deals, don't offer many more channels than you can get with Freeview. You get a set-top box that lets you record or pause shows, but doesn't include any pay TV channels unless you choose to upgrade. Take a look at our guide on the cheapest ways to get pay TV for the full lowdown.

Broadband and mobile bundles

The other type of deal you can get is a broadband and mobile bundle. Again, these are rarer. Your options are split into two groups: either money off your bill, or a bonus added to your mobile plan, usually in the form of a bigger data allowance. The good thing about the latter is that you can add it to an existing plan if you're already a customer, without needing to take out a new deal.

How do the prices compare?

So how do the prices of bundles compare to buying all your services separately? And do they work out cheaper? Well, it's complicated. When you compare like-for-like services, bundles will usually give you a decent saving. But if you're willing to make compromises on what you need, they might not be the best option.

Here's an example. Let's say you want to sign up to Sky TV.

As of April 2019 you can get Sky Entertainment with 63Mb Fibre in a bundle from Sky for £42 a month. By contrast, if you took the cheapest fibre deal with an average 63Mb speed, from TalkTalk, plus the same Sky Entertainment package from Sky it would cost you a total of £47 a month. It's the same story for different speed broadband, and when you add more TV channels the gap increases further.

Bundles are cheaper when you compare like-for-like services. But - and there's always a but - it isn't quite as simple as that.

If you take that 63Mb TalkTalk Fibre plan and add a NOW TV Entertainment Pass instead of the Sky subscription, the monthly price plummets to just £33. In fact, add the NOW TV plan to Sky Fibre and it works out £7 a month less than the Sky bundle.

What gives? The important thing here is to compare the small differences in the services you're getting. NOW TV is cheaper and gives you the same channels you get through Sky, but it's also a far less premium service. You can't use it to record shows, access red button services, watch 4K broadcasts, or plenty of other things.

In summary: if you want the full monty, a bundle will almost always be cheaper. But if you're willing to shave off some of the extras, you might be able to make savings by buying separately.

Are bundles right for you?

Money aside, the big selling point of bundles is convenience. A bundle gives you one contract, one bill, and one customer service department to deal with. In most cases you'll be able to renew at the same time, too. And you could argue that getting all your services from the same provider will give you more leverage when it comes to negotiating the best deal. The more you pay, the keener they'll be to keep you.

But buying standalone deals has its merits, too. You get more choice, for a start, since there aren't many triple or quad-play broadband providers. And more flexibility, which lets you pick up a faster broadband package than your chosen TV provider can offer, for example. Plus, there's the possibility of taking shorter deals. Sky TV comes with an 18 month contract, Virgin 12 months, and NOW TV just 30 days.

Call plan bundles are the easiest to decide upon. Lots of us don't even have phones plugged into our landlines anymore, so don't need them. But if you make a lot of landline calls - especially international calls - then go for it.

For TV, make sure you know what you want before you sign up. For the full pay-TV experience a Sky or Virgin Media bundle will work out cheaper. If you just want a few extra channels, like from NOW TV or the handful of premium channels offered by BT, a standalone deal might actually work out better.

And as for mobile, keep an eye out for indirect savings. Sky TV customers, for instance, are automatically eligible for unlimited free calls and texts, which means they only need to pay for a data plan. The cheapest they offer is just £6 a month - almost certainly less than you're paying at the moment. EE give 5GB of mobile data to their broadband customers each month. This won't show as a saving on your broadband bill, but is likely to enable you to switch to a much cheaper mobile plan and make your savings there instead.

The main thing is to know what you need and how much it will cost you separately. The you can compare it to how much an equivalent bundle will set you back. Use our comparison tool to find your perfect broadband bundle to get started.

Comments

Hyperoptic Broadband Buyers Guide - Is Hyperoptic right for you?

Can I get Hyperoptic?

Hyperoptic is only available at select urban apartment buildings. In early 2019 it was limited to various postcodes in around 30 cities, covering 400,000 homes.

Plans are in place to increase coverage, but chances are you'll have to wait until you can get it. Hyperoptic should be available in half a million homes by the end of 2019, two million homes by 2022, and some five million homes by 2027.

Hyperoptic's hyperfast gigabit broadband uses a technology called fibre to the building (FTTB) where a full fibre optic link is taken into the basement of an apartment building, this is then distributed to the apartments within the building using a high speed network, either using ethernet or fibre links, depending on the nature of the building. Residents of the building can then connect to the high speed network using an network faceplate installed within their home, either connecting their computer directly with network cable or using the supplied Hyperhub.

To find out if your building has been hooked up to Hyperoptic's network, use our postcode checker. Please note, in some limited cases more than one building will be in the same postcode area or your building may still be in the pre-order phase, if this is the case then the Hyperoptic site will confirm availability before you sign up.

Hyperoptic's standard installation fee for a faceplate is £200, with standard broadband activation charged at £40. Thanks to ongoing promotions, the installation fee is almost never chargable if your installation is straight forward, you don't wish to move an existing faceplate, or place your new faceplate away from your front door. Activation is usually only charged when you opt for a monthly rolling contract rather than a 12 month contract term.

Property developers within Hyperoptic areas can apply to have their buildings upgraded to bring gigabit fibre to their tenants, so if other buildings in your area have Hyperoptic already, talk to your property manager about the possibility of an upgrade. If they know that there's demand in the building, they may be more likely to invest in hyperfast broadband. You can also register your interest on the Hyperoptic website. Buildings with the highest customer demand get the lowest installation costs, and they also get connected before anyone else.

What packages are available?

Hyperoptic offer three core broadband packages:

  • 1Gb Fibre Broadband - among the fastest broadband deals you can get in the UK. The average speed is 900Mb - and that's upload as well as download speed. The service is fully unlimited
  • 150Mb Fibre Broadband - the mid-range offering has an average download and upload speed of 150Mb, with is still faster than many UK providers can offer. It's an unlimited service
  • 50Mb Fibre Broadband - the entry-level service has an average speed of 50Mb for downloads, and 5Mb for uploads, all unlimited. This is more in line with entry-level fibre packages from other providers

All of these packages come with truly unlimited usage without traffic shaping or throttling, or any restrictions based on the type of traffic or the time of day. However, there is an excessive usage policy, meaning you could be warned or have your service suspended if you use an excessively large amount of data, to the material detriment of other customers.

As Hyperoptic's service is based on full fibre optic to the building and high speed ethernet or fibre networks within the building, there's no slow downs from copper telephone lines, so the advertised maximum protocol speeds tend to be very close to what you'll actually get, as the very high average speeds show. Most gigabit customers get an average speed of at least 95% of what was advertised, with the median speak at peak hours a whopping 900Mb, with any slowdowns caused by limitations in their devices, the speeds of web servers on the Internet or the links beyond Hyperoptic's servers on the way to the site they're visiting.

Hyperoptic doesn't use a copper phone line, so you don't need one connected to your home if you don't want a landline. In turn, this means you don't need to pay line rental. If you do want a traditional line you can get one installed from a separate provider. If you'd rather get everything from Hyperoptic you can add an optional phone bundle to your broadband contract, with plans starting from only around £3 to £6 extra per month. However, this is a voice-over IP service which uses your broadband connection to make and receive calls. It won't work during power outages or other broadband outages although, for an addition one of £25 charge, Hyperoptic will provide a backup battery that should keep your phone working during most power outages.

Which package should I choose?

An important first question to ask yourself is do you need hyperfast speeds, or would ultrafast symmetric broadband meet all your household's needs?

If you're a light user who doesn't do much uploading (such as sharing photos and videos on social media, or syncing or backing up your devices to the cloud) then the 50Mb downloads and 5Mb uploads package may meet all your needs while saving money compared to the other packages. These speeds are similar to what are on offer through other providers' basic fibre deals. It's likely to be good enough for most homes.

If you have a busy household or you make use of cloud backup or syncing, are a vlogger, social networker or content creator, you're likely to want the speed of 150Mb or 1Gb connections. Not only do they offer vastly superior download speeds, but their upload speeds are among the best on the market.

150Mb download is usually fast enough the even very active households, and the 150Mb uploads mean cloud sync and backup, or video sharing on sites like YouTube, is faster than on any competitor's network. The 150Mb package is likely to be a significant upgrade even from an asymmetric fibre service like BT Superfast Fibre 2. However if you want the very fastest connection possible, the 1Gb symmetric gigabit hyperfast broadband is unbeatable.

Points to consider before you choose

  • Is speed a priority for you?
  • Can your computer or other devices actually handle speeds of 1Gb (needs a 2GHz or faster processor and an up to date network card)? If not, opt for 150Mb
  • Do you have a busy household or make a lot of use of HD or better video services?
  • Do you upload photos or videos, or make use of cloud sync and backup services like DropBox, iCloud or SkyDrive?
  • Do you need a phone line to your home or could you make do with just mobile phones for voice?
  • If you need a phone line, would Hyperoptic's voice-over-broadband phone service work for you, or do you need a phone line that works when your power or broadband is down?

Compare all Hyperoptic deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Hyperhub wireless router - New customers receive an AC-rated wireless router that's fast enough to deliver your broadband at top speed. You can also connect up your own router, if you prefer. The Hyperhub is required if you need to use Hyperoptic's phone service, but can also be connected to a separate wireless router or network switch.
  • 24/7 customer service - Hyperoptic's telephone customer service and technical support is available 24/7 to help with any queries or problems you may have, this is a national rate number but free from a Hyperoptic phoneline. You can also raise technical support tickets using Hyperoptic's website or live chat 24 hours a day on weekdays or between 9am and 5pm on weekends.

What are the benefits of Hyperoptic?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Unbeatable gigabit speed - With hyperfast 900Mb-average speeds available, few other providers comes close to matching Hyperoptic. As of early 2019, 900Mb is nearly 30 times faster than the UK average broadband speed, 13 times faster than a fibre to the cabinet deal (such as those from BT), and nearly three times faster than what Virgin offer.
  • Incredible upload speed - On Hyperoptic's 1Gb and 150Mb deals, upload speed is the same as download speed, this is in sharp contrast to competitors who may offer upload speeds of less that 10% of download.
  • Cheaper options available - Most households don't need 900Mb broadband speeds. You can save money with the symmetric 150Mb option, or even the 50Mb deal. Just beware of the much slower upload speeds on that package.
  • Short contracts - Hyperoptic is available on a choice of 12 month or 30-day rolling contracts. You'll pay more for the latter but it's a good choice if you're planning to move in the near future. After all, with Hyperoptic's limited coverage, it's unlikely you'll be able to connect in your next home.
  • No landline needed - Hyperoptic comes into your building via fibre optic cable, and into your home via an ethernet network faceplate, products can be bought stand alone with no landline at all, or paired with someone else's line rental and call plan through your separate copper phone line.
  • Phone bundles available - Hyperoptic can provide good value voice-over-broadband phone services with competitively priced phone bundles starting from only £3 to £6 extra per month, plus for £5 more you get discounted calls to 50 international destinations at any time of day. Your free Hyperhub router has a voice port that will allow you to connect a standard telephone handset.
  • Future proofed - Hyperoptic use full fibre to your apartment building, allowing them to increase broadband speeds as technology or demand progresses. Their building networks can support much higher speeds than are currently offered, or upgraded as needed. Hyperoptic have already planned an upgrade to 10Gb connections once technical and customer demand requires it.
  • Improves property prices - If your building and home have been hooked up to the Hyperoptic network this can produce a sizeable value increase when selling your home, especially if surrounding properties have poor broadband speeds.

What are the drawbacks of Hyperoptic?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Very limited availability - Hyperoptic is only available in a limited number of (mostly upmarket) apartment blocks in a limited number of postcodes in a limited number of cities. Even if it's available in the building across the street from you, it doesn't mean you'll be able to get it yourself.
  • Non-standard installation can be expensive - If you have non-standard requirements for installation, such as moving an existing faceplate or placing the faceplate far from from your front door, you may be liable for the full £200 standard installation fee, or at least an additional installation extension servic
  • Computer or device upgrades may be needed - If you don't have a more recent network card, or have a slower processor, you may need to upgrade your computer to enjoy full gigabit speeds. 150Mb should work on older computers though. To achieve the full gigabit speeds you'll need to use a wired connection, and if you want to achieve wireless speeds over 130Mb, your devices will need to support 802.11ac wireless protocols, which can exclude older mobiles, tablets and games consoles.
  • No copper phone line during outages - Hyperoptic's telephone services work over your broadband connection, meaning they won't work if you have a power cut or broadband outage. This may not be a problem, and can be mitigated by paying £25 for the battery backup option, but be aware that you may have to rely on your mobile phone to make emergency calls, or separately maintain a copper phone connection if continuous phone line availability is critical.
  • Excessive usage policy - Although Hyperoptic's broadband is unlimited and unthrottled, only using traffic management to prioritise telephone calls, their fair usage policy states that if you make such excessive use of their services that other customers' connections are detrimentally affected, then you may be given a written warning or even have your service suspended or terminated. Their terms and conditions also define a number of stringent 'content standards' that prohibit use of your connection for activities such as deceiving, impersonating or annoying any person, which some users may consider too restrictive.
Broadband.co.uk