313 Customer Reviews over 8 pages
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- Location
- london
- Reviewing
- Hyperoptic
- Date
- 2018-01-15
- Comments
-
This f'ing is awesome. i got the 150mbs pack for 27, i used to pay the same for bt but i would only get about 600k-1mb download, So oftened when i download a game, or update I would have to leave it on over night or i else i won't be able to do anything during the day. Not it takes me 20m to download 10gb! Its like going from dial-up to broadband again.
Apart from this, I've had to contact customer service 3 times and each time they replied within a day, which was a surprise, nothing technical though, just asking when the install was, and changing the package, all sorted within a few hours.
Having read the previous review about engineer not showing up i was a wee scared, but not issue, sent me a text at 8, showed up at 10, out the door by 11, on the net by 11.05. Really taken back by how smooth and easy it was.
- Location
-
- Location
- Liverpool
- Reviewing
- Hyperoptic
- Date
- 2017-07-12
- Comments
-
I switched from sky as my internet always stopped. I would highly recommend Hyperoptic for its speed and reliability. It took me a day to download a movie with sky and two minutes with Hyperoptic. It was like going to the future from the stone age.
- Location
-
- Location
- malaj
- Reviewing
- Hyperoptic
- Date
- 2017-10-03
- Comments
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i had the best costumer the guy who helped me was David he was really patient and helpful.
service like this deserve 10stars not 5.
and is not the first time i am speaking with them and i had the same experience.
well done guys i am really happy to be with you.
- Location
-
- Location
- Manchester
- Reviewing
- Hyperoptic
- Date
- 2019-05-29
- Comments
-
Been with them for 12 months and about to renew for a further 12. Service has been brilliant for the entire contract. Had 150mbps and the speed has remained at that for the whole contract. Had to speak to customer service once due to a fault light flashing on the router, within minutes they upgraded my router to their newest version and sent it out free of charge the next working day.
Considering upgrading to 1 gig speed for the next 12 months.
Highly recommend
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2017-12-02
- Comments
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I am very happy with Hyperoptic. The speed consistently matches the service I ordered. In terms of reliability, there has been only one outage for around 5 minutes in almost 6 months - much better then any other providers. The ordering and install process is straightforward and I did not have any problems with the customer service either. I would suggest adding a static IP option to the package though, to ensure the best possible experience.
- Location
-
- Location
- Hertfordshire
- Reviewing
- Hyperoptic
- Date
- 2021-11-11
- Comments
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I am not sure why there are so many negative reviews here. My install was flawless and the service has been top notch. So glad I switched over from Virgin Media! Customer Service is also miles ahead.
- Location
-
- Location
- london
- Reviewing
- Hyperoptic
- Date
- 2019-07-05
- Comments
-
Dusan (Hyperoptic)went to Great lengths to sort my problem out but this was a third time of calling customer service was lucky to get the right person Dusan is a top rate customer service operator like most of the customer service operators at hyperoptic thank you
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2022-03-09
- Comments
-
I have been with Hyperoptic 5 years and the service has dropped twice for a few hours each during this time.
If ever I needed any tech support calls were handled quickly and efficiently.
Great company - cannot understand the bad reviews!!!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2020-04-26
- Comments
-
I've had hyperoptic for years including at different locations in London. Have never had any issues at all and great customer service as well whom I've contacted a couple of times over the years to change packages. They even gave me an excellent new offer after my contract had expired which is much lower than what's published for new offers as well! Internet service and phone line both work very well, not had a single issue ever actually...
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2017-04-23
- Comments
-
Had for a few weeks and I am very happy with the service. It has been very reliable and the speed is very good. I use mainly wireless so I am on the 100MB package. Couldn't recommend more.
- Location
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- Location
- Glasgow
- Reviewing
- Hyperoptic
- Date
- 2021-04-10
- Comments
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I can read many bad reviews, mostly from London. I know unsatisfied people are more motivated to write complains and bad reviews. I have used many providers over 30 years and this Hyperoptic connection is certainly the best of all. But the quality may well depend on the location. And fortunately I did have to test their CS.
- Location
-
- Location
- Manchester
- Reviewing
- Hyperoptic
- Date
- 2021-11-29
- Comments
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Absolutely amazing customer service from start to end. Everyone I have spoken to has been fantastic and very helpful.
I've never had my internet cut out in the half a year I've been with them, they never upped the price, and the speed was consistently good.
I can't recommend these guys enough. Only downside is that its not in my new address but I feel like part of why they have been so consistently good is because they haven't overextended themselves
- Location
-
- Location
- Richmond
- Reviewing
- Hyperoptic
- Date
- 2017-01-23
- Comments
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Speed like I've only seen on my local network before. It's generally at the 93Mbit mark for download and 95 for upload. I'm on the 100Mbit service, so this is really very close to the advertised maximum.
I find the symmetric speeds (i.e. same up & down) to be fantastic. Good download speed is all very well, but services with slow upload speeds don't tend to cope too well with video chat. The hyperoptic upload speed provides a brilliant video chat experience.
There is a 1Gbit service, but I honestly can't think what I'd do with that much bandwidth. I am a fairly high end tech geek but rarely max out this 100Mbit service. Ten times more bandwidth? The mind boggles.
For gamers, the ping time is an awesome 2ms. I don't game at all, but that is a ping time which would normally be associated with a local network. Certainly not broadband ping times.
I'm as impressed with this broadband solution as I think I could possibly be. It is flawless so far for me.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2018-11-30
- Comments
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Been over a year. Contract finished, call them and offer me a better package and free upgrade for the modem. The new speed upgrade is amazing and the modem flies! For £25 a month I think it’s a bargain. 2 kids on youtube, streaming a football match, wife on the pc and everyone is happy at peak hours. Defo recommend it!
- Location
-
- Location
- colidal
- Reviewing
- Hyperoptic
- Date
- 2018-06-10
- Comments
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Best broadband you can get bet sky/bt any time speed is really good
- Location
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- Location
- Reading
- Reviewing
- Hyperoptic
- Date
- 2018-02-13
- Comments
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I have been using Hyperoptic for the past two years, after BT's wheezing offering sank to 128Kb/s. At first I used the 100Mb/s service, but I just upgraded to 1Gb/s, at which point they gave me a new 5GHz router. This is important, because while I get 850-900 Mb/s plugged directly into the Hyperoptic socket, this drops once you route the signal further away, depending on the link used.
I just tested this using a Mac mini with a Broadcomm Gigabit network card in the room above the router.
A 15m Cat7 Ethernet cable gives 350 Mb/s.
5GHz Wi-Fi gives 320 Mb/s.
Switching to 2.4 GHz, the speed drops to 40Mb/s!
A 600 Mb/s Powerline link only manages 90 Mb/s.
So the 5GHz Wi-Fi makes a big difference.
Hyperoptic's customer service is light years ahead of BT's. They are responsive and polite.
They don't help themselves with their glib information leaflets, which are light on real information. For example they say that "some older hardware may not be able to take full advantage of super fast speeds". What that actually means is that lots of even quite modern kit still ships with "Fast Ethernet" i.e. 100BASE-T network cards, limited to 100Mb/s, including many smart TVs, and a lot of laptops out there will still have this. You need kit with 1000BASE-T Gigabit network cards to consume this bandwidth. Hard to get used to the internet not being the bottleneck!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2020-08-03
- Comments
-
Not sure about all the negative reviews, but my own experience with Hyperoptic for the last 3 years has been all positive. Great speed, reliable connection, particularly important nowadays while working from home, good customer service.
Only recently had an issue with the broadband, called customer service on Friday, had 2 blokes visited my apartment couple of hours ago (on following Monday), changed the router and all back to normal.
Perhaps their service is not consistent and depends on the area, but again, my experience with them in south east London has been all positive.
- Location
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- Location
- Maidenhead, Berkshire
- Reviewing
- Hyperoptic
- Date
- 2018-08-25
- Comments
-
We have been with Hyperopic for 8 months, and have not had a single problem with the service.
We had so many issues with Sky broadband, from extremely low speeds to consistent connection loss.
We called Hyperoptic after confirmation they are available to our building. The woman we spoke to booked installation for the same day our Sky Broadband would be disconnected, and confirmed there would be no installation fee, as there was an offer online that we just missed, but she was happy to honor it.
Installation went smoothly, and service was up and running perfectly.
We receive emails letting us know when they will do maintenance, but that is during early hours of the morning (5-6).
We are on the 150mb packag, and it has never dropped below that download and upload speed.
I would highly recommend Hyperoptic to anyone who can get it.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2018-04-18
- Comments
-
WOW - been with these guys for 2 yrs on 1Gb - solid connection 8-900 mbs both ways - i have experienced no down time in 2 yrs. Customer service is flawless. cannot recommend highly enough. A benchmark all companies should strive for.
- Location
-
- Location
- Manchester
- Reviewing
- Hyperoptic
- Date
- 2018-10-11
- Comments
-
I’ve been with hyperoptic now for a little over 2 months, and I must say I was slightly nervous about signing up for a provider I’d never heard of before.
The sign up process was very simple and easy. Once the initial payment has gone through, it allows you to book a time for the engineer to come and install the system. Ours was a busy period so we had to wait 6 days, but it was well worth it in the end.
The engineer was friendly and texted us the night before to let me know exactly what time he was going to arrive. He then asked me where we wanted the broadband installed, and had it up and running in 15 minutes. He even wall mounted it for us! The router looks smart and we’ve had consistently fast speeds with no issues at all!
- Location
-
- Location
- Manchester
- Reviewing
- Hyperoptic
- Date
- 2022-01-02
- Comments
-
My service has been fantastic from day one.
One simple no nonsense but friendy call to book & politely installed within 48 hours.
There was a day it went off for a short period, we were informed of this well in advance, with an explanation and apology - and sure enough service was quickly restored.
This month I was liable to a cost increase but there hasnt been one - this also helps retain my loyalty.
I see nothing snide or inefficient here in Manchester and am amazed to see several negative reviews when most of the giants routinely lie to and milk their customers.
In my opinion, Hyperoptic have been efficient, honest, transparent and very fair.
- Location
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- Location
- Manchester
- Reviewing
- Hyperoptic
- Date
- 2018-11-08
- Comments
-
Works perfectly for me, router arrived within 2 days of signing up and instant activation via phone call. Just done a speed test and speed was 160mbs download & 170mbs upload (We're on the 150mb plan) so it's faster than advertised! All videos/ browsers and sports are instant with no buffering so definitely earned 5* from me!
Ps - I would just go for the 150mbs plan as you don't need 1GB unless you're a family of super hardcore gamers.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2021-01-27
- Comments
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I don't understand all these negative reviews. We now have Hyperoptic for at least 5 years in our block of flats and I never heard of or experienced any downtime.
Installation went without any issues and the engineer was polite and did a great job. He routed the cable nicely along with the ceiling, precisely to the point I wanted to have the router. Since then I buried the cable in the ceiling and extended the cable. Easy enough to do.
Initially, we had the 100Mbit connection which was upgraded for free to a 150Mbit connection. While working from home and being reliant on a fast and stable connection I upgraded to the 500Mbit connection. I used the online chat to do that and it took literally a second and I had my 500 up and down. For this, you obviously have to connect via a cable. A lot of customers seem to complain that the wifi doesn't deliver the promised speeds but most computer wifi adapters max out (if you are lucky) at 300Mbit. If you are in a different room, forget to get full speeds. That's simply not possible. You could run cables and have multiple access points to achieve this.
I also had an issue with the old first router as I wanted to assign more static IP addresses and they send me a new one immediately free of charge.
Speed is as advertised and I get an incredible ping of 1ms. For the cost of now £35, this is a bargain.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2018-05-22
- Comments
-
I have been with hyperoptic for over 9 months now and I have to say they are probably the best provider I have ever been with.
Installation was simple mainly due to everything already in place with the new building. Activating it took minutes and we were connected.
Have not had any realisability issues and I regularly check the speeds and they are consistent even at peak times. I am on the 30mb package which is perfect for streaming and using two devices simultaneously.
For the price and service they really are the best in my opinion.
- Location
-
- Location
- East London
- Reviewing
- Hyperoptic
- Date
- 2017-11-07
- Comments
-
I've been a customer for 3 years now and in all that time I have only had one brief outage. Always hits the advertised speed over Ethernet, WiFi took full advantage of 1Gbps once I'd swapped the HyperHub for an Apple Airport Extreme. Great sevice.
- Location
-
- Location
- Leeds
- Reviewing
- Hyperoptic
- Date
- 2018-04-09
- Comments
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5 stars isnt enough. This service has been perfect in everyway. Express installation. 100% reliability: in 5 months not even one downtime. I am on 30Mbs package and I often get a few extra Mbs even at peak time believe it or not. I dont know any other provider who does this. Flexible contract can be based monthly for you to try without being tied down immediately to 12 months. Its just perfect in everyway you can think of
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2018-11-18
- Comments
-
Our building went Hyperopic about three months ago in a building of 60 flats although I don't know what the uptake rate is in the building.
I have the 1Gb/s package and a wired Ethernet network including wired connections to my my Smart TV and Amazon Fire Stick.
I have been very pleased with the connection, made a huge difference to when multiple devices were using bandwidth simultaneously.
Ping varies between zero and about 7. When the network is not busy, Downloads Ookla speedtest and steam dowwnloads usually come in around 800Mb/s which is very good, during peak times there is less bandwidth but will usually not go below 400+Mb/s. Uploads more variable, usually 800+Mb/s but sometimes a lot less, presumably depending on what the neighbours are doing. The best speed I have clocked on the wireless 5Gz connection is about 300Mb/s.
It has also made me realise how slow a lot of the internet still is...
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2018-10-21
- Comments
-
About two weeks ago I wrote very negative review, starting: "Stay away. In years I didn't have such problems with broadband as with Hyperoptic..."
It appeared that the problem was with a cable between router and socket. After replacing the cable the broadband works fine. I wanted to withdrawn my previous review but I don't know how.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2017-11-07
- Comments
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Thank you very much for Colin George help to install my internet cable. He was very knowledgeable, being patient, clean and even he helped me with different idea. Really i appreciate hyperoptic company has such a nice man.
I really recommend this company to others.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2020-05-13
- Comments
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Lots of mixed reviews with I dont understand. I have been a customer 2 years now and have had no issues. Im on my second router now and get 170 Mbs in East London. Hyperoptic always reply to our emails (usually Petar or Zorica) within minutes and recently said they had a new offer where we upgraded to a new router and paid less per month !!! we are very happy customers .
- Location
-
- Location
- london
- Reviewing
- Hyperoptic
- Date
- 2018-05-03
- Comments
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Everything has been perfect, remeber reading a review about them not turning up for install, but for me they turned on right on time, 30min ish to install then i was online, 5 months on, speed has always been fast, never had a issue. Wish i can buy shares with these guys.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2017-04-20
- Comments
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Couldn't ask for more! Amazing speed (I have the 1GB option), No downtime for me in the last 6months & was quick and easy to set up l.
Only improvement would be to supply a better router - you can't get the most out of the 1Gb service with the router they supply
- Location
-
- Location
- london
- Reviewing
- Hyperoptic
- Date
- 2017-03-29
- Comments
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Yes they deserve 5 stars. We have been with Sky nearly 3 years and payed nearly £30/month for these 3 years and received a speed of no more than 4.5Mbits/sec which was an upto 17Mbits/sec package, couple of months ago i received a message saying that Sky will raise their prices £1.5/month both broadband and line rental that we should pay for £33/month for the slowest broadband in the UK.With Sky I've never seen a download speed more than 600kb/sec but now with the basic package of Hyperoptic which is 20Mbits/sec i have a download speed of 3Mb/sec which is 5 times faster than Sky and nearly £15 cheaper.The installation process was fast and smooth,the engineer insisted on cleaning the dust after finishing the job and i said i can do that no worries, couple of hours later i had the cheapest/fastest internet connection in the UK including line rental which you use Hyperoptic modem to connect your phone and it has a crystal clear connection. I definitely recommend Hyperoptic, maybe it is not a billion pound company but you will get the cheapest/fastest/reliable (been using for 3 weeks now) broadband connection in the UK.
- Location
-
- Location
- Glasgow
- Reviewing
- Hyperoptic
- Date
- 2022-05-28
- Comments
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The best home broadband service that I have ever experienced! Their customers service is easily accessible and their price is fixed throughout the contract! I have been with them for more than three years now and never come across a single problem!
- Location
-
- Location
- nottingham
- Reviewing
- Hyperoptic
- Date
- 2022-06-30
- Comments
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i have had hyperoptic for some time now and have to say how reliable they have been. there has been no disruption to service and quick to answer when contacted. easy to give top marks and hope for them to keep it up from a very happy customer
- Location
-
- Location
- LONDON
- Reviewing
- Hyperoptic
- Date
- 2020-02-18
- Comments
-
Honestly, I couldn’t be more happy with Hyper Optic. Before I joined them I heard some negative feedback about their service, so I was nervous to join. My previous provider offered great customer service, but the internet was rubbish. I took a chance and moved over to Hyper Optic because of the great deals and super fast speed. I’ve been with them for a year now and just renewed my contract. Their customer service has been great and my internet has never been so fast. Keep it up and you’ve got a customer for life.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2016-08-11
- Comments
-
really surprised to see such negative comments, but i can only assume it was whilst the company were still getting established. Phone support was great when inquiring about signing up, installation was quick and easy - guy was on time and called the day before to confirm, as well as text around an hour before arrival. Sweeped up his mess without needing to be asked.
I'm only paying for the 100mB speed - get ~50 on average at peak time, 80Mb during the day. You'll never get the full speeds advertised, but soo much better than the other providers available in the area (have had 3 previous, some speeds were as little as 1mB!).
So far so good - hope it continues.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2016-07-29
- Comments
-
Hyperoptic was in my building for some time before I took the leap of faith to give them a go. I checked a few review sites and read on their Twitter feed about a 30 day satisfaction promise so went ahead and ordered. It took a few mins, the longest part of the order process was me trying to work out if I wanted 20MB or 100MB speed! Anyway, I ordered, booked my install online and one of their engineers turned up a few days later. The install took about 45 mins, he cleaned up afterwards and left once I was online. O.M.G it's difficult to explain how fast the service is. I went for 100MB and am so glad. I can work, play and entertain without any issues - I did have some issue with the wifi but one call to customer service and I was sorted. The guys on the phone are, how can I put it? Geeks. They genuinely know how to help and are friendly too. My advice is to give them a go and make up your own mind and if you don't like it, cancel in 30 days. Thanks Hyperoptic!
- Location
-
- Location
- Brighton Marina
- Reviewing
- Hyperoptic
- Date
- 2017-11-08
- Comments
-
Connected at time and date as booked. Neatly done.Worked first time. Wi-fi runs at 76mg consistently
Had a small issue with first invoice. One phone call -sorted. BT watch and learn.
- Location
-
- Location
- Liverpool
- Reviewing
- Hyperoptic
- Date
- 2022-01-17
- Comments
-
Absolutely fantastic internet provider.
I have had no issues with speed, reliability and their support is spot on and 24/7.
They deliver on their promises with speed (Just know the difference between megabits and megabytes), and the people who say they charge ridiculous "exit fees" just did not listen to them when they explained you cannot end your subscription early and must pay a % of remaining contract, which I deem to be fair.
Excellent speed, reliability, and just got off their customer service after my internet went down for 20 mminutes for the first time in the 4 months I have had it, and the customer service agent made sure to give me all information I need moving forward.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.