Hyperoptic Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Hyperoptic.
Recent Customer Ratings for Hyperoptic
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 144 customer ratings since 2020-01-28 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
187 Customer Reviews for Hyperoptic
Reviewer | Location | Reviewing | Date | Ratings |
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Firstly, we have heard great things about HyperOptic hence why we chose this when we moved to our new property. We purchased our package on the 21/12/2017 for an appointment a week later. I waited in the property all afternoon on my day off and no one turned up. |
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Hannah | Gateshead | Hyperoptic | 2018-01-04 | |
Hyper optic is the worst broadband provider , i've been with in the last 15 years. Their billing and payment resolution in next to nothing , compared to other providers. You cannot transfer their services elsewhere and if you talk to them about it they were rude and threaten you with debt collection. |
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Kilmer | Croydon | Hyperoptic | 2017-12-19 | |
Ordered internet for my new flat and booked in an installation 3 weeks in advance. Engineer never showed up! I contacted them to be told that they weren't coming because they had failed to send risk assessment forms - and they didn't even contact me to tell me! Now nearly a week later and I am still without internet and no booked in installation. |
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Alex | Nottingham | Hyperoptic | 2017-12-13 | |
Been very lucky to have access to the hyperoptic network. As a customer for 2 years I've never had any issue, speeds and reliability are fantastic, value for money is excellent and their customer service on of the least "non-robotic" nowadays. 5 stars all the way. I hope they continue like this |
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Thanos | Birmingham | Hyperoptic | 2017-12-06 | |
I am very happy with Hyperoptic. The speed consistently matches the service I ordered. In terms of reliability, there has been only one outage for around 5 minutes in almost 6 months - much better then any other providers. The ordering and install process is straightforward and I did not have any problems with the customer service either. I would suggest adding a static IP option to the package though, to ensure the best possible experience. |
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Agris | London | Hyperoptic | 2017-12-02 | |
My building recently went ahead with Hyperoptic, and I decided to take the offer they had and changed from Sky to them. The installation went smoothly and quick. The internet speed is amazing, I check internet speed now and then - and on my 150Mbps package - I get around 125Mbps speed, which is a huge improvement on my previous 9Mbps with Sky. I am very happy so far and have no complaints. |
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Andrew | Bristol Center | Hyperoptic | 2017-11-30 | |
Connected at time and date as booked. Neatly done.Worked first time. Wi-fi runs at 76mg consistently |
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Marina Resident | Brighton Marina | Hyperoptic | 2017-11-08 | |
Thank you very much for Colin George help to install my internet cable. He was very knowledgeable, being patient, clean and even he helped me with different idea. Really i appreciate hyperoptic company has such a nice man. |
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Mohammedali | London | Hyperoptic | 2017-11-07 | |
I've been a customer for 3 years now and in all that time I have only had one brief outage. Always hits the advertised speed over Ethernet, WiFi took full advantage of 1Gbps once I'd swapped the HyperHub for an Apple Airport Extreme. Great sevice. |
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Jack | East London | Hyperoptic | 2017-11-07 | |
The first engineer decided to take the most visible route for the cable and drilled a hole 1/3 of the way down a wall to take it into the cupboard - despite having a skirting board available to follow. He also left a mess and didn't even say he had finished. Hyperoptic said they would send a different fitter who didn't turn up and no contact from hyperoptic. Wouldn't touch them with a barge pole! |
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Keith Rees | Cardiff Bay | Hyperoptic | 2017-10-17 | |
Avoid this company. |
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G | Nottingham | Hyperoptic | 2017-10-14 | |
Appalling. I signed up for 100Mbs and got about 4. Customer service tried very hard to fob me off and I had to insist an engineer visited. Turned out they had connected us wrongly at another point in the building. Service is frequently dropping altogether, and is never anywhere near what they promised in terms of speed or reliability. I’d recommend it if you want to pay good money for a slow and unreliable service though, as they deliver on that. Just dreadful, I am sorry to report. |
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Phil | London | Hyperoptic | 2017-10-13 | |
i had the best costumer the guy who helped me was David he was really patient and helpful. |
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Besmir | malaj | Hyperoptic | 2017-10-03 | |
I've go 100 mps but it is hardly 17 mps. |
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Hamid | London | Hyperoptic | 2017-10-01 | |
I don't want this to be a long account, though it could be. In one word: Avoid! Avoid! Avoid! |
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Adam Abo-Tommy | Queensway | Hyperoptic | 2017-09-29 | |
Great internet. Reliable, fast and immeasurably better than our previous connection with Sky! |
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Ben | NW London | Hyperoptic | 2017-09-22 | |
Most incompetent service I have ever seen! 3 weeks and 3 scheduled "engineers" and the problem is still not fixed. Horrible customer service and stupid inefficient installation team will never use this service and highly recommend others to STAY AWAY! |
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jad | London | Hyperoptic | 2017-09-21 | |
I would highly recommend that you -*avoid*- this company. |
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Luke | London | Hyperoptic | 2017-09-08 | |
100mb package. |
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Kelvin | London | Hyperoptic | 2017-07-14 | |
I switched from sky as my internet always stopped. I would highly recommend Hyperoptic for its speed and reliability. It took me a day to download a movie with sky and two minutes with Hyperoptic. It was like going to the future from the stone age. |
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Stephen Hampson | Liverpool | Hyperoptic | 2017-07-12 | |
Rubbish service. I moved into a flat that already had the router and presumably it was a quick get started pack. None of this happened. Router not connecting, several phone calls to check what I had already checked. When I had an engineer coming he only phoned once- I had popped out of the flat and only missed him. When I called him back he was rude and dismissive. Unacceptable. Contract cancelled. Worst service to date having tried different providers. |
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m | Hyperoptic | 2017-07-06 | ||
Rubbish service. I moved into a flat that already had the router and presumably it was a quick get started pack. None of this happened. Router not connecting, several phone calls to check what I had already checked. When I had an engineer coming he only phoned once- I had popped out of the flat and only missed him. When I called him back he was rude and dismissive. Unacceptable. Contract cancelled. Worst service to date having tried different providers. |
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m | Hyperoptic | 2017-07-06 | ||
1 month since I signed up - had to miss 4 days of work waiting for installers that don't call, don't show, or leave with the job unfinished. Had to call customer service nearly every day, getting different answers every time. I was promised in writing that installers today would finish the job. Still no internet, and another installation scheduled. I cancelled my old provider with a 2 week overlap from when hyperoptic was supposed to be operational, but because of delays I've now had no internet at all for a week. I would have never signed up if I knew that it was going be like this. |
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Ted | London | Hyperoptic | 2017-07-03 | |
Be very careful if you are considering signing up to Hyperoptic. They are a bunch of amateurs, not real professionals. They are vastly increasing their network footprint without building in IPv6 infrastructure to the point where they have had to implement CGNAT. In practice, this means you have to share a public IP address with several other customers. This prevents you from connecting to your home network from elsewhere. It has also resulted in problems with unstable network speeds and inability to connect to certain websites. |
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John Dunn | London | Hyperoptic | 2017-06-11 | |
Extremely unstable (disconnects) and extremely slow most of the time even when we are on 100MB. And they think it's not their problems. We phoned customer service and he was so rude. I then emailed and nothing was resolved. They only changed the channel (which didn't help) and asked me to upgrade. What a good waste of money and time. |
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Catherine | Isle of Dogs | Hyperoptic | 2017-06-05 | |
Customer service is absolutely appalling I moved into an apartment where hyperoptic was already provided so I rang to see if it was more beneficial to go with them than wait three weeks for wifi to be fitted.. I was informed when I took out this contract that they only provided a year long contract when I needed 9 months I was explained that the cancellation fee would only be £25 but was offered a good deal so I decided to go ahead and pay a cancellation fee when I left! I rang today to cancel my contract where I told the cancellation fee was now £50! When my contract only had £66 left to pay. I explained I was told £25 previously so they listened to my first recording and found that it was £25 however they insisted I had to pay £50 or move the contract which I am unable to do. The worst customer service I have ever received asked to speak to the manager and was informed that wouldn't be possible. Would never use hyperoptic again. |
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Hannah | Brodie | Hyperoptic | 2017-06-05 | |
Have to wait 3 and a half weeks for installation within my apartment. Be aware: when it is installed, the cables will all be exposed (looking awful) unless you pay extra for them to be hidden. |
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Dissatisfied customer of Hyperoptic | South London | Hyperoptic | 2017-05-23 | |
Initially kept delaying installation, and now broadband is not as reliable. |
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Neo | London | Hyperoptic | 2017-05-19 | |
Had for a few weeks and I am very happy with the service. It has been very reliable and the speed is very good. I use mainly wireless so I am on the 100MB package. Couldn't recommend more. |
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Andreea | London | Hyperoptic | 2017-04-23 | |
Couldn't ask for more! Amazing speed (I have the 1GB option), No downtime for me in the last 6months & was quick and easy to set up l. |
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Kieran Dudden | London | Hyperoptic | 2017-04-20 | |
Moved to Hyperoptic from SKY after our development was enabled to receive their service. Mindblowing... to go from a broadband experience which constantly fluctuated between the bearable and the terrible to grinning at <15ms ping gaming and consistent 75MB throughput wireless was just amazing. Unfortunately we've recently moved and werent able to take Hyperoptic with us. Im now stuck pondering between a return to SKY or BT and feels like Im returning to the stone age! |
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Richard | London | Hyperoptic | 2017-04-01 | |
My experience with hyperoptic has been nothing less than excellent. Because the previous tenant had left their hyperoptic modem in the apartment, I was literally up and running in five minutes. Best broadband (Fibreoptic) experience I have ever had. |
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Greg | London | Hyperoptic | 2017-03-30 | |
Yes they deserve 5 stars. We have been with Sky nearly 3 years and payed nearly £30/month for these 3 years and received a speed of no more than 4.5Mbits/sec which was an upto 17Mbits/sec package, couple of months ago i received a message saying that Sky will raise their prices £1.5/month both broadband and line rental that we should pay for £33/month for the slowest broadband in the UK.With Sky I've never seen a download speed more than 600kb/sec but now with the basic package of Hyperoptic which is 20Mbits/sec i have a download speed of 3Mb/sec which is 5 times faster than Sky and nearly £15 cheaper.The installation process was fast and smooth,the engineer insisted on cleaning the dust after finishing the job and i said i can do that no worries, couple of hours later i had the cheapest/fastest internet connection in the UK including line rental which you use Hyperoptic modem to connect your phone and it has a crystal clear connection. I definitely recommend Hyperoptic, maybe it is not a billion pound company but you will get the cheapest/fastest/reliable (been using for 3 weeks now) broadband connection in the UK. |
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erd | london | Hyperoptic | 2017-03-29 | |
These guys deserve 5 Star! Honest advise, helpful team and support line. Big thanks for Dusan who helped me to cancel my contract just because I'm moving to another area and they can't reach there yet.. Nevertheless I will get back to them as soon as we have it there, and will continue to recommend it to the others. (usually I don't write reviews.. and P.S. AVOID VODAFONE AT ALL COST...) |
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Edvin G. | London | Hyperoptic | 2017-03-02 | |
I have had Hyperoptic 100mb package for a week now and absolutely no problems at all to report. Speed tests carried out and achieving a steady download/upload speeds of 98.9 mbs wired, awesome stuff!! I Don't know whether some of the reviews on here are building specific, or there are other underlying issues in the configurations relating to the problems mentioned. Personally I only use wifi for phones and tablets so I can't comment on this but wifi is always flawed with interference in flat complexes. I changed my router though to channel No 6 on the router and I have no speed issues over wifi. We had some installation issues originally but a bit of patience and everything was sorted out . At the moment I have nothing but good things to say about the company and product installed. |
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Peter | London | Hyperoptic | 2017-02-23 | |
Speed like I've only seen on my local network before. It's generally at the 93Mbit mark for download and 95 for upload. I'm on the 100Mbit service, so this is really very close to the advertised maximum. |
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Duncan | Richmond | Hyperoptic | 2017-01-23 | |
We have a small family and don't do anything too intense and our experience has been quite bad to be honest, especially in comparison with the usual suspects. |
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Sheila | London | Hyperoptic | 2017-01-16 | |
We've been with all the big players in the game (e.g. BT, Sky, VM etc) and Hyperoptic is undoubtedly the worst experience I've had. Terrible, terrible service all around. Avoid them at all costs. |
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Marco | Manchester | Hyperoptic | 2017-01-16 | |
Hyperoptic are an enigma of a company, when it works, it's very good. When it doesn't it's terrible. |
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Neil C | Brentford | Hyperoptic | 2017-01-16 | |
Absolutely the worst experience I've had with ISP; Both the customer and technical support were poor (their diagnostics completely failed to identify my poor connection speeds), the reliability is hit and miss and the claimed speeds only exist on paper. Overpriced and, because their scope of service is quite limited, you're likely to be hit with a big termination fee if you decide to move house. Stick with the usual suspects (BT, Sky, VM etc.) |
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Marco | Manchester | Hyperoptic | 2017-01-13 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
