313 Customer Reviews over 8 pages
-
- Location
- Ealing
- Reviewing
- Hyperoptic
- Date
- 2020-04-17
- Comments
-
These people are a disgrace , terrible line and over charge constantly. It is much better to go elsewhere for your broadband
- Location
-
- Location
- Manchester
- Reviewing
- Hyperoptic
- Date
- 2022-10-12
- Comments
-
I will never ever sign-up for this company again. I moved my house and requested the hyperopic company to move my broadband also but the company refused to provide me service in my new rented house and asked me to terminate the contract, I never requested to terminate my contract, it is the company who advised me to terminate the contract because they were unable to provide me service into a new house and they imposed £450 termination fees. I requested them multiple times that I do not want to terminate the contract but I did not get any positive response from their service center. I can not afford to pay £450 termination fees so I am still paying £20 a month to continue my contract even though I am not using the broadband anymore and I have moved house. I will not recommend to those who are on rent, to get a contract of hyperoptic, you will be stuck if you move your house and you have to pay too many termination fees.
- Location
-
- Location
- Edinburgh
- Reviewing
- Hyperoptic
- Date
- 2020-08-04
- Comments
-
INACTIVE SERVICE two weeks after Installation
[4th August day 12 post-installation] No signs of service activation. It seems like the customer service is trying to calm frustrated customers by making empty promises that they genuinely don't mean to make, while reluctantly liaising with the main culprit i.e. the technical team that lags behind on the technical troubleshooting. I empathise that the customer service staffs for not being able to control what is going on the technical side. But I am still leaving one star because there are apparently serious problems within Hyperoptic that a broadband service remains inactive for almost two weeks after the installation.
[29/7 day 6 post-installation] - Absolutely no improvement has been made so far. While actively keeping me posted, the customer service still pushing the other internal teams to resolve the problem. Rating dropped to 2 stars for the ineffectiveness of the internal team.
[27/7 day 4 post-installation] - [Reply] Thanks for your quick response on here, I am afraid that was what has been promised over the past four days, but absolutely no improvement has been made so far. I haven't received any updates from the advanced technical team to fix the problem.
Received a phone call from the customer service team right after the previous reply. The customer service staff Ognjen is acting professionally and positively. The customer team surely demonstrated effort to track this issue. They mentioned the issue has been cascaded to a specific team that is still trying to come up with the solution. I have raised the rating to 3 stars from 1 star for the customer service for now.
[26/7 day 3 post-installation] - After three days the internet is still inactive. I tried to phone the customer service several time and apparently there weren't much they can do apart from raising it to the advanced technical team which is still MIA up until now.
[23/7 Hyperoptic installation day] - Engineer came to install and claimed that service will be active in 24 hours.
- Location
-
- Location
- Reviewing
- Hyperoptic
- Date
- 2022-05-30
- Comments
-
I would like to give an overall rating of 0.25 for the pathetic service hyperoptic provides. I took the subscription on 15th of May 2022 and it took them 3 days to activate the service ( my flt already had an existing connection+router) and they did a scheduled maintanence one day from 9AM to 1Pm and somehow their engineer had did a blunder that they couldnt reboot my network that entire day. And their technical team keeps my call on hold for around 50 mins to attend the call. ********* experience i had with this provider
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2022-08-14
- Comments
-
This service allows themselves outtages that 4-5 days long and even more. The customer support treats you like a child and does not give you any information, estimations or compensations. Be ready that if your service is down a "sorry we are doing everything we can" from an agent is a maximum that you will have.
- Location
-
- Location
- Edinburgh
- Reviewing
- Hyperoptic
- Date
- 2019-10-18
- Comments
-
Be VERY wary of this company and how they do business. I noticed a sudden price hike on my bill of 25%. When I called them to enquire what it was for they told me that my current contract had ended and this was the standard rate after a contract expires. No warning that my contract was about to expire, no notification, nothing. Just a sneaky charge on my bill. As a result of this I will now be looking for a new broadband supplier and rating them accordingly. Hopefully the extra money they managed to make out of me was worth it!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2019-10-14
- Comments
-
Ridiculous company! We have talked with 2 managers on the phone, they both offered a 3 months free trial period, but really keen to sign up us for a 12 months contract. We have agreed to test for 3 months and decide then which package we'd like to proceed. After 2 days we got a bill on almost 90 pounds to pay with notice that we have to pay 60 pounds more in a month! The support replied to us that we actually declined 3 months free trial and opted in immediately on the most expensive package for 12 months, what??? This is just a scum, avoid!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2020-11-01
- Comments
-
This provider turns things into Desaster once it starts going wrong. I moved into new flat with hyperoptic availability and booked installation weeks in advance which got confirmed via automated texts and emails up until the day and time of installation appointment. Then no engineer was to be seen and no cancellation was sent either. Waiting around for nothing is one thing! Having to deal with customer services after that another! Their phone line got support didn’t work. The support email service responded only with a general acknowledgment they’d get back to me soon. The support chat online had a long queue and because of unstable phone connection at the property I got disconnected several times and finally excluded from chatting, right after I managed to get the information that the next available slot is almost fourteen days away. Before we could confirm even that date the chat got ended. I work from home and entirely depend on internet for this, and the way hyperoptic cannot provide any support or help when things went wrong from their side is upsetting and unsettling. Avoid, if you depend on reliable service and support!
- Location
-
- Location
- Manchester
- Reviewing
- Hyperoptic
- Date
- 2017-01-13
- Comments
-
Absolutely the worst experience I've had with ISP; Both the customer and technical support were poor (their diagnostics completely failed to identify my poor connection speeds), the reliability is hit and miss and the claimed speeds only exist on paper. Overpriced and, because their scope of service is quite limited, you're likely to be hit with a big termination fee if you decide to move house. Stick with the usual suspects (BT, Sky, VM etc.)
- Location
-
- Location
- Bristol
- Reviewing
- Hyperoptic
- Date
- 2019-02-02
- Comments
-
Internet is good when it's available but constantly drops out and videos are left buffering, even with such a fast connection.
Having to switch provider and getting a massive bill to cancel because they're not available. There's very little options and customer service isn't fantastic.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2020-12-22
- Comments
-
Utterly disastrous service!!!
So, here i am, writing a review about Hyperoptic company and their services. I've had my fibre optic installed on the 11th of December, all went went, just at the end the engineer said there was a switch missing inside their main cupboard unit. The infamous part took no more no less than 10 days to get replaced!!! Yesterday, the 21st of December, after calling them to ask why the internet wasn't running, i was told that it needs to be activated from their end, which will be on the evening, or the following day in the morning.
As usual, the next day around lunch time, i called them up to see what's going on, just to be told that the switch that was installed isn't compatible with their equipment, and now another one has to be replaced with!!!
All this time, since the 11th I've been paying a daily data fee to my mobile phone provider, as i am working from home and need internet.
I know already that will take another at least a week for them to get that part replaced, then God knows what else will come up " not compatible" or broken down...i can see it already not having Internet until the New Year, with Christmas and all the holidays coming up now...
Is this truly a decent service to be provided, to have to wait this long, then again be told it's still not running... I'd give it less than a star if i could, it's so utterly ridiculuous the level of service...
Now, I'm sure someone from their company will probably reply with the usual standard" we're really sorry for what's happened, we do whatever we can and take our customer service seriously"...
I ask you now: how will their answer, whichever that is, help me get my internet up and running? You tell me that!
Instead of blind replying with standard, sugary, empty words, i'd seriously re-evaluate how their engineers work, what the issues they encounter that can be looked at so that it doesn't happen again...
This is what I'd do:be practical!!! Stop the BS wording than anyone can throw around and do something physycally to action your issues, for a change!!!
I'm sorry for all those that are usimg their services and say it's decent speeds and customer services...all i can review is based upon my experience, i hope I'd be the only one to have this happening to, but something tells me that this is how they run their services, which is an absolute joke, if you ask me...
Knowing now that my holidays have been ruined with having no internet, I'll be looking at cancelling the contract and testing out another supplier of fibre broadband...hopefully not all of them would be so bad...or maybe they are??? Something to be seen...
Happy holidays everyone, hope to get at some point next year my internet running with some sort of decent customer services...not asking for great service, if you noticed, just decent one...is it maybe too much to ask???
I hope not..
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2020-07-21
- Comments
-
Utterly ghastly. I’ve had this service for four months and I can’t wait for the 12 month contract to be over so I can move elsewhere. The speed is so painfully slow, I’m either getting back to back buffering or pixelated pictures. Watching tv is now a trial. I had an issue over the installation and found customer service very pleasant but useless so I’m afraid I’m not going to bother reporting this, especially after reading the reviews.
So, if you’re thinking of trying Hyperoptic, please don’t. They’re a terrible company, the service is dreadful and customer service may as well not be there. Crooks.
- Location
-
- Location
- Glasgow
- Reviewing
- Hyperoptic
- Date
- 2021-06-07
- Comments
-
I am with them for few months from day 1 the speed they promised not even run 4k videos keep buffering on you tube now i am moving home and they done have service in that area now they charging £140 for early termination no other company does this except this rubbish company does
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2017-10-13
- Comments
-
Appalling. I signed up for 100Mbs and got about 4. Customer service tried very hard to fob me off and I had to insist an engineer visited. Turned out they had connected us wrongly at another point in the building. Service is frequently dropping altogether, and is never anywhere near what they promised in terms of speed or reliability. I’d recommend it if you want to pay good money for a slow and unreliable service though, as they deliver on that. Just dreadful, I am sorry to report.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2015-05-12
- Comments
-
They installed their router in my flat 5 months ago and since then nothing happened. Service is still not live anywhere in the development. Apparently they encounter blockage over blockage whilst 5 months ago we were told that the building is live.
Maybe they get better reviews ones their services is usable but so far they are a complete fail. Who wants to wait 5 months for their broadband?!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2017-01-16
- Comments
-
We have a small family and don't do anything too intense and our experience has been quite bad to be honest, especially in comparison with the usual suspects.
Examples of poor service:
- We opted for quite a fast speed option but realised later that the router installed by Hyperoptic wasn't capable of achieving such speeds! What solution did they provide? The guy told us to go buy another faster one!!
- We got disconnected more times in half a year than we did with BT in a few years.
- After explaining that we weren't satisfied with the service and that we were moving house so wanted to cancel the service, they said we'd have to pay an early termination fee which was more than we anticipated because they restarted another contract midway through our original contract because we downsized to a lower speed. When we tried to negotiate maybe moving the service to our new address, they couldn't because they're a small company and it was out of their coverage.
- They constantly send you emails asking you to recommend contacts to sign up to their appalling service; it seems like they make more of an effort marketing rather than actually providing a good service!
I would strongly advise against signing up with Hyperoptic and stick with the main players.
- Location
-
- Location
- Slough
- Reviewing
- Hyperoptic
- Date
- 2019-11-07
- Comments
-
I am extremely annoyed with my Hyperoptic connection. Then again I have had bad experiences with Virgin, EE, Sky and TalkTalk. However for some reason I believed Hyperoptic would be different.
I constantly suffer from ridiculously slow internet speeds, often the internet collapses all together. I am consonantly restarting my router. It does not matter if I use the 2.4GHz or 5GHz frequency. If you do complain to them about the 5GHz frequency you will be overwhelmed with excuses about the limited range of 5GHz, but it is the same story with 2.4GHz. I ran countless speed tests on their own website, always with abysmal results, most times the internet was so bad, that I could not run the speed test at all. When confronting Hyperoptic they simply claim they cannot see any issues from their end, despite my ton of proof to the contrary. I was asked to do countless tedious procedures, such as disconnecting any device ever connected, standing next to the router, connecting all devices again and then running speed tests on all of them. I do not want to waste any more of my time, just the back and forth with customer support costs me countless hours. All I am asking for is a reasonably reliable internet connection with reasonable speeds, without having to reset and reconnect router and internet devices daily.
- Location
-
- Location
- Bristol
- Reviewing
- Hyperoptic
- Date
- 2020-12-26
- Comments
-
My broadband with Hyperopic was activated in the mid of December, after just a week use, the internet is down. I called the customer service and they told me they will send me a new router and it will arrived in one or two business days.
Since it's already near Christmas, I asked them whether they could call the courier to check whether the courier company still work during Christmas, then they told me it's a unreasonable request and I was crazy to ask them to do that. I was surprised and utterly disgusted. I couldn't see why it is a unreasonable request and why I was called a crazy person. I told them that I simply wanted to get more information in regarding to the delivery. They told me repeatedly that it is an unreasonable request and under no rule or regulation they should do that. Then I asked them whether they could keep me updated on the delivery, they told me I should check my email about that. I told them I didn't have any internet connection so I would prefer a phone call or a message. They told me I could just call them back to check it. I insist that they should at least provide some updates as it's not easy to call them as there is always a long wait. Finally they decide to ring me back the next day to provide update.
However, it's been four days, I haven't heard any news from them and I still didn't receive my router.
I can see many people have some bad experience with this company according to their feedback. However, I can never imagine that the customer service in a well-established company can say such vicious things to a customer via the phone and make empty promise without any consequences. If any company should go bankruptcy during the pandemic, this company should definitely be on the top of the list since no customers should go through such experience and no one should use this company.
- Location
-
- Location
- Croydon
- Reviewing
- Hyperoptic
- Date
- 2015-11-15
- Comments
-
I have paid for 100 MB Broadband. I normally get only 30-40 MB on wireless. It sometimes drop till 1 MB as well. I have complained about the same and they told me it is due to traffic in the building and non connected devices causing the problem. Router is near my Living room and I am not sure if devices not connected then jow much bandwidth they can take
- Location
-
- Location
- BOURNEMOUTH
- Reviewing
- Hyperoptic
- Date
- 2022-08-30
- Comments
-
Placed an order a month ago and heard nothing. So have now called them three times (really fed up with their system) and the only answer I get is they have "no capacity" whatever that means. Useless!
- Location
-
- Location
- Sheffield
- Reviewing
- Hyperoptic
- Date
- 2016-09-20
- Comments
-
We had it for ten hours. Worked fine at the start. Then it didn't even come on. Called customers service team. They told us seven different things. Didn't even try to help. Just a big con. I cancelled my sky but I don't mind joining up again. We got 3.1 mpbs from sky but at least it works. Just stick to the providers you know these people are a joke. When I asked for help the guy said it's three of my devices. One I can understand but all three. Then tries to charge us £30 to come have a look when they set it up on the same day! HONESTLY just never again. I'd give it zero only thing good about it was the instalation thanks Andrew.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-08-07
- Comments
-
HyperOptic refused to provide us service because "the cost of cable installation was too high":
We recently tried to sign up for a HyperOptic 12 month broadband package. however, after going through the pre-install checks, our service installation was cancelled and we were told the "cost of installing the service was too high and could not be justified". It seems ridiculous that on the HyperOptic's website, it explicitly specifies that the service can be provided at our address. We were sold a service which clearly "could not be provided". This reasoning is also flawed given that our next door neighbors, as well as several other homes on the same road have already been connected to HyperOptic for >3 months now, so we know that the cables have been installed in the past on the same road... It seems that HyperOptic will only install their service when its convenient for them, clearly service to customers is subservient to anything else for this company. When I asked to escalate the issue, I was told by the customer service agent that there was "no-one that I could speak to".
- Location
-
- Location
- Winship
- Reviewing
- Hyperoptic
- Date
- 2021-08-01
- Comments
-
2 months without zoom as keeps dropping
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2022-12-07
- Comments
-
I am very disappointed from your service.
They broke my internet for a week leaving me not in possibility to work at all as I am supposed to do from home. Customer service is not understanding a d not decent at all. For 32 pounds you have me lot of stress on top of health condition.
Thank you for nothing, this is how you treat your customers
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-09-15
- Comments
-
Stay away from Hyperoptic. Speed is 1 mbit/s instead of 500 mbit/s as advertised. After 20 years with talktalk I was stupid to move. The Council of the Royal Borough of Kensington & Chelsea allowed them to put wires in all their buildings. The biggest fraud. The speek I have is 1 (!) Mbit /s instead of 500. I had a very important career call and 6 people were on Teams Hyperoptic could not handle if. I failed and didnt get the role. Their call centte is in Serbia. No belp at all. They force you stay with them. Never move to them!!!
- Location
-
- Location
- E1 London
- Reviewing
- Hyperoptic
- Date
- 2019-10-15
- Comments
-
ZERO STARS NO SPEED NO CUSTOMER SERVICE
moved in and had this pre - installed - service was alright at the beginning (also only one i could get) getting the speeds as advertised 150mb or near enough to it. More People Moved into the building Speeds now constantly averaging 3-15mbps ( no i haven't missed a zero) speeds are so low emails dont load. Been told nothing is wrong and no faults on the line - suggested several times it might be due to more people - told at one point to not use it at peak times ( ie evenings and weekends) and it will be ok! whats the point of having it I'm not even downloading or using it that much and still i get a service so low - after much frustration and very poor customer service they agree its due to poor lines and cant handle the traffic -
Good thing Virgin has just started providing in the Building -
- Location
-
- Location
- Manchester
- Reviewing
- Hyperoptic
- Date
- 2021-09-17
- Comments
-
Misleading. Be very very careful with this company. When joining if you live in a high rise building, never agree for them to have your router to be on the door way. They tell you this is the standard place but it's all b.s. when they can easily have the router inside like normal. But here is the catch, once you complained to have your router inside, they will say it's chargeable £50 if you want the router inside.
Also poor customer service and very unprofessional. The girl who I spoke to was rrud. Don't waste your time with this company, they will lure you in and make you pay extra.
STAY AWAY!!!!!!
- Location
-
- Location
- Manchester
- Reviewing
- Hyperoptic
- Date
- 2024-02-17
- Comments
-
Terrible service!!! It is taking 6 days to send someone to fix the internet!!! 6 days without internet because of their problem!!
Their customer service simply say they cannot book anything earlier because they are busy!!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2024-04-08
- Comments
-
I am paying £40 for one 1Gbps internet but I never received anything more than 70 Mbps. I have called them for 1 month everyday to tell them the problem everyday.
I cannot believe a company can provide such a terrible service, act with customers like they are worthless, ignore the clients complaint and still survive. isn't there any authority which can stop them?
- Location
-
- Location
- orange place se16
- Reviewing
- Hyperoptic
- Date
- 2018-11-02
- Comments
-
Installed Fibre Optic for all the Buildings In Orange place london se16. but left us out such a shame all those abseilers doing the installing looked very impressive on all the other buildings why cant you install it to the houses down the bottom over the street. you have failed to communicate with us and contact us letting us know what is happening
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-02-17
- Comments
-
Had an outage for 72 hours (3 days) avoided paying any compensation someone building, in a highly built up area, had cut into a cable.
Total liars, sent a text about compensation and I received nothing and when I called they said I was entitled to nothing as they sorted the problem in 48hrs which they didn’t .. it was (early hrs)25-27 (late night) that’s well over 48hrs. Unrealisable and service is choppy so it’s in and out while streaming TV I have had to reset multiple times. When working at home had to login again after loosing signal.
You get what you pay for with these people it was a cheap price but the service was lacking.
- Location
-
- Location
- bexley
- Reviewing
- Hyperoptic
- Date
- 2023-09-18
- Comments
-
Moved in to a new flat, looking for internet providers we were interested in Hyperoptic. A salesman quickly informed us that a new installation to the building would arrive shortly, and soon after the internet would be ready to go. Great we thought.
1 month passes with promises of "next week" being the installation date. Never happened. Finally we find out that the building is connected. Hooray! All we need is a tech to connect it all up for us. Perfect. Date of installation? 20 plus days after the building itself is connected. We tried getting it expedited, calling multiple times and finally we were able to arrange for the tech to come sooner.
They were scheduled for a Monday. Over the weekend we received 2 optimistic texts saying that technician is coming. Wonderful we thought. Now its Monday. And what happened? "We are so sorry, your technician was cancelled.". We were notified of this AFTER the technician was supposed to come and only because we called. I bet if we hadn't we wouldn't have even been notified.
How is it that an ISP in the UK is worse than the ISP from the Second World country I come from? How is this at all acceptable? How can you keep promising and promising and deliver exactly 0? Nothing. Nada.
My review? Stay away. Stay far away from Hyperoptic. Almost 2 months promising internet. And it's not like we live in the middle of nowhere. We are 40 minutes away from central for gods sake.
If you dont have the people to do the work, why even offer a service.
0/10, give the company over to someone who can atleast get the internet installed when they say they would.
- Location
-
- Location
- Cardiff
- Reviewing
- Hyperoptic
- Date
- 2018-05-21
- Comments
-
Just had to cancel my contract on the day of the installation because the engineer didn't turn up.
Received a text message every hour with a new update - 12-2 turned into 2-4, 2-4 turned into 4-5.
At 5pm I rang the help desk as the text messages has stopped and was told my installation had been cancelled and that they'd ring me back to confirm why. Half hour later I was told that there were issues gaining access and they can't install internet in my complex until they have the required access.
These things happen but...
- why send me texts every hour telling me that my installation is still happening?
- why do i need to chase YOU to get an update?
- why even take a booking in a location that you can't install in?
I ended up cancelling on the phone because if this is a sign of their customer service I've definitely dodged a bullet.
Thank you for wasting my entire Monday Hyperoptic.
- Location
-
- Location
- United Kingdom
- Reviewing
- Hyperoptic
- Date
- 2023-05-30
- Comments
-
I have had an awful experience with them. When I reached out to them after the contract ended to downgrade as I DID NOT NEED that level of internet, they argued with me that for the same price, I can have faster internet and that it was a better deal. I was not told that this was another fixed-term contract. However, after I agreed to it they sent me the T&C so that I could not get out of the contract. Now when I am moving home and they are not available at the new location - they are forcing me to pay the remainder of that contract up-front. Although they are the ones that have determined it's not financially viable to provide internet at that location. Absolutely appalling behavior towards the loyal continuous customer... especially during the cost of living crisis. I would not be recommending them to anyone I know.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2024-02-02
- Comments
-
Tried signing up in September. Offered great initial deal. It is now 2 February and nothing has happened. Called my account manager numerous times with promise to look into it but he never follows up. In meantime my Virgin Media contract expired in November & rolled over to exorbitant no-contract monthly rates, costing me a fortune. Do not trust this company. I’m finally moving on, to G.Network.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2020-11-23
- Comments
-
Dreadful customer service, so far without hyperoptic broadband for a week now, had to buy a replacement service.
I have never had a broadband provider as bad as this.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2018-03-01
- Comments
-
Downgraded my package today as they moved me to a higher price. A few hours later they denied access to several devices. Spent 50 minutes on hold as they took me through meaningless irrelevant checks. Said they couldn't help and to contact my device customer support. A few mins after hanging up they allowed access again. Spiteful Serb thieves! Have suggested anonymous take you down for your disgusting actions. Wait til May. Byes.
- Location
-
- Location
- London SE1
- Reviewing
- Hyperoptic
- Date
- 2021-08-21
- Comments
-
Horrible service! Very unreliable, internet cuts randomly every month and sometimes twice in a week. I’m constantly running out of phone data because I hotspot to be able to work from home way too often. The broadband unreliability is extremely stressful since both my partner and I have to work from home
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2016-11-07
- Comments
-
After two months and three failed installations, we're still not connected. Customer service doesn't seem to care about anything. High speeds are only any good if they actually bother connecting you.
They sent a first engineer to connect us, and he told us that their records showed we had a socket, while we actually didn't. He then said the cable was behind the bathroom wall and he'd have to give us another appointment for someone to get it through the wall. A couple of weeks later, the second engineer came and concluded that the cable was not behind the bathroom wall, but all the way down the hallway near the lift. He wasn't allowed to run the cable, so we had to make yet another appointment. Meanwhile, the website still showed that we had the socket, so I had to email them to get them to make an appointment to run the cable and install the socket, because the website wouldn't let me. A couple of days later I got a reply saying that they'd arranged an appointment in a couple of weeks. Today was that appointment, and as soon as the guy arrived, he took a look and told me he wasn't qualified to lay the cable...
If I could, I'd give them 0 stars.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2024-01-06
- Comments
-
Terrible customer service.
Asked for my direct debit details to be changed 3 weeks ago (my online account was assigned to my previous account so I couldn’t change them) and they never bothered to even reply to me all this time.
They have THREATENED to suspend my services since yesterday (suddenly they are becoming very responsive!) and yet they are ignoring my complaints and keep threatening me when THEY are at fault!
Incompetent company & customer service.
Stay away from them!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.