313 Customer Reviews over 8 pages
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- Location
- Portsmouth
- Reviewing
- Hyperoptic
- Date
- 2020-06-05
- Comments
-
contracted with Hyperoptic because the Fibre was already installed within the area of the Flat. The installation man arrived promptly on time and was shown the location where the Hub was to be installed. This location had power, the telephone connection and a CAT 6 cable. The distance from the front door (Where the Fibre was available) to the position of the hub is 4 metres. The installation engineer informed me that he would only install the Hub above the door and that the cables of power, Telephone and Cat 6 wold need to be run around the wall and connected to the Hub. He would not budge from this, and he was informed that the flat had recently been refurbished at much expense and that I did not think that running cables around the wall was in keeping with my requirements. He was informed that the ceiling was dropped with a cavity that could be used for the cables. The engineer was not interested and the installation had to be done his way or not at all.. He informed me that I could get somebody else to hide the cables in the ceiling WE parted company and cancelled the installation, It seems that Hyperoptic do not care for customers wishes - Maybe I have been lucky as the support from Hyperoptic gets a very low score on the reviews.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-07-05
- Comments
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I would have given 0 stars if there was an option. Hyper Optic is a fraud company who steals their customers money by luring them into deals by providing misinformation. They are highly unprofessional and their customer care lies to you on every call.
Firstly they tricked me into getting a contract by misinforming me that I will not get any penalty if I move to an area where hyperoptic doesn't provide service. As soon as I took the contract and when I informed them that I would need service in the new area they levied a charge of £61 on me for breach of contract. Later, when I was about to terminate the connection, they gave a misinformation that if the new tenant for my apartment takes a contract with them , I will not be charged any penalty.
After two days, when I informed them that the new tenant has agreed to do so, they lied again that they cannot waive my charges as there is no such policy. I have a written email from them accepting that they provided misinformation to me. How can they be such a big liar and steal people's hard earned money by luring them to get customers? This is a fraud and not fair to customers at all.
First tricked me into getting the contract and then tricked me into getting the new tenant into a new contract.This is a world class fraud on their part.
They are a fraud company and I hope my review helps innocent customers to save their money and not fall in the trap.
- Location
-
- Location
- Uk
- Reviewing
- Hyperoptic
- Date
- 2022-11-27
- Comments
-
One month into our new property and still no working internet. The customer service has been the worst I have ever experienced. Even after raising a formal complaint all we got was a generic response and then an email saying they have no update for us. I've had to phone up myself (waiting on hold for at least 20 minutes) each time to get any insight into what is going on and even then was told they are still trying to get information for another engineer to come out with no time scale on how long that might be. And supposedly they have an automatic compensation scheme which we are entitled to, but had even less luck getting anywhere with that! Hyper optic seem to be one of those companies that it's all fine until something goes wrong and then they are completely useless!! Avoid unless you want to take your chances!
- Location
-
- Location
- Brighton
- Reviewing
- Hyperoptic
- Date
- 2022-09-26
- Comments
-
The worst customer service. I applied for internet with them 2 weeks ago and I'm still waiting to receive the router. I email them frequently to ask for updates and get no response. I have called twice and both times they have told me the router will be with me in 1 to 2 days. And yet I am still waiting and no one seems to be able to help me. I work from home and have not been able to work during this time, resulting in a significant loss of income. My reason for choosing hyperoptic in the first place is that my flat is already set up for them. I think I will now give up and change to BT.
- Location
-
- Location
- Edinburgh
- Reviewing
- Hyperoptic
- Date
- 2016-10-28
- Comments
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Their engineers were in my building and told me to sign up online. So I did. I took a day off work and they installed my socket and router. At no point did they tell me the service wouldn't be live... until after they were done installing. The engineer tells me it won't be live yet and there would be a wait. He couldn't say how long - not even an hint. Customer service have no idea. So far it's been over a month. They still don't know. I see some poor soul on here has been waiting over 5 months.
If there service is this bad before it's even live I'm thinking it'd be best for me to just cancel now.
- Location
-
- Location
- manchester
- Reviewing
- Hyperoptic
- Date
- 2022-05-18
- Comments
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two months after order, internet not live, this company should not be used by anyone, customer service were very unhelpful, please do not deal with
- Location
-
- Location
- Isle of Dogs
- Reviewing
- Hyperoptic
- Date
- 2017-06-05
- Comments
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Extremely unstable (disconnects) and extremely slow most of the time even when we are on 100MB. And they think it's not their problems. We phoned customer service and he was so rude. I then emailed and nothing was resolved. They only changed the channel (which didn't help) and asked me to upgrade. What a good waste of money and time.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-08-12
- Comments
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Avoid at all costs. awful service and even worse customer service
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2024-04-09
- Comments
-
Worst company ever.
Over 14 days of my connection dropping constantly - support ticket raised 14 days ago.
I have to go to a cafe and waste money all day to be able to work 'from home' as I cannot have any online meetings.
Unable to watch a move without having 20 seconds to have the connection restarted every couple of minutes.
Support and customer service keep ignoring me and refusing to send a new router.
Hoping the Ombudsman forces them to care about their customers. Avoid at all costs.
- Location
-
- Location
- Queensway
- Reviewing
- Hyperoptic
- Date
- 2017-09-29
- Comments
-
I don't want this to be a long account, though it could be. In one word: Avoid! Avoid! Avoid!
This company is utterly useless. The internet drops up, the internet is slow when it does work. We bought 1gb, we've never received even a tenth of that! We called multiple times with technical support, wasting hours on all sorts of gibberish and given false promises of improved service. We were then switched to 20mb and then told actually we should try 100mb. Nothing worked. All the same. Rubbish service.
They outsource technical support to Serbia. And they're technicians operate on an UBER-engineer format. Anyway, total headache. Nightmare.
This is by far the worst internet service in over 20 years of using the internet. It made me yearn for my dial-up years - at least that was constant. HyperOptic? Hyperrubbish.
Ben and Tom - you'll be hearing from a lot of angry customers soon.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2016-10-09
- Comments
-
Shockling bad customer service but more importantly extremely unrelaiable., constantly slower service despite subscribing to the faster service. It breaks down reqgularly It is also very expensive. Unfortunately my block Is a already committed to this service. I would avoid this company and go for a better more reliable brand name.
- Location
-
- Location
- Wallingford, Oxfordshire
- Reviewing
- Hyperoptic
- Date
- 2020-10-20
- Comments
-
Hugely disappointed with this provider. Moved to a brand new property that was meant to have 1GB fibre optic. Yet, the maximum speed we've got so far is 300 MBits. Wifi is also weak and both internet and WiFi are unstable and fluctuate widely. But they advertise themselves as "life in the ultrafast lane". Since our move to the new property on Friday October 16 we have made numerous phone calls to Hyperoptic and they cannot help. They insist on doing endless tests from distance instead of sending out an engineer. In our previous property we had Virgin Media and never had any issues while an engineer was always available, you simply had to book an appointment. Unfortunately, Virgin Media is not available where I moved. Back to Hyperoptic. They seem more like a bunch of students who are polite on the phone but they do not know what they are doing and have very little knowledge of technology. My advice to all. If you work from home like myself, and you do work that requires serious computing and stable and robust internet connection, avoid Hyperoptic.
- Location
-
- Location
- Barking
- Reviewing
- Hyperoptic
- Date
- 2016-01-06
- Comments
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I on the internet plan provided by the property owner which is a guaranteed 5Mbps line. I have been experiencing poor internet speed during night and weekends. I tried explaining Customer care for the past 5 days almost calling them everyday and no action has been taken on my problem yet. First day one customer care person said there is an IP allocation issue with my connection, second day they said they wanted to investigate further and after that every time I call them they have been saying Network team has confirmed there is no issues with my connection. They have been saying me to upgrade and get better service, not sure what difference that is going to make. In my view, it says you pay more for better service.
My internet completely drops where I am not even able to load google.com on wired laptop after 9PM everyday and on Sundays. I have been mailing Hyperoptic on this issue for close to one month now and no action has been taken. Every time I mailed them a new ticket has been assigned but no action has been taken so far and I am seriously annoyed & disappointed with the service.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-12-13
- Comments
-
I signed up in August (paid £194). It's now mid December and I'm still waiting for fibre optic broadband! Meanwhile I've had months of STRESS, FALSE PROMISES and WASTED TIME... Phonecalls to customer services that last hours (mostly waiting), invisible engineers, cancelled engineers, countless wrong messages, “problems” that need fixing etc. Even emails cancelling appointments that have already happened!? I am still waiting for activation. Hyperoptic is driving me crazy. After reading the reviews here, I realise I am not alone. Thankfully I didn't deactivate my old copper cable provider contract. I'm going to cancel Hyperoptic ASAP. It'll be interesting to see if I get my £194 back despite the lack of service provided.
- Location
-
- Location
- Glasgow
- Reviewing
- Hyperoptic
- Date
- 2024-02-05
- Comments
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Signed up to hyperoptic before Xmas 2023, installation followed in first week after new year.
It is now 5th Feb and the service has not been activated. The customer service people day it's a problem with the IP address.
I called them this morning and was assured there would be a response by 1700h (GMT). It is now past that time, and I gave not been contacted regarding the activation of my account.
I work from home using my computer extensively. I have lost over £100 in wages today!
Very poor service, broken promises, poor service all round!
NOT IMPRESSED!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-07-10
- Comments
-
13 weeks after the initial call to change company (why did I decide this??!), 30+ calls and 4+ hours in the phone with them, there is still no service in this house.
- Location
-
- Location
- Poplar
- Reviewing
- Hyperoptic
- Date
- 2018-09-08
- Comments
-
Terrible broadband, terrible service. I'm on the 30mb plan, the internet is barely useable most evenings, I can't even load a basic text-based page.
I contacted customer services and their only suggestion is for me to upgrade to a more expensive plan.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-01-30
- Comments
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Since the installation, I was expected to have Fiber Optic deployment and it appears that it was Cat5e to the door and then to a very old Router made by Nokia which does not support Gig Port. my speed was promised 500MB up and down, and I receive 211MB down so far.
Very unsatisfied and unhappy with the outcome. during the day while I am on Netflix, it is buffering every certain time. and more of that
- Location
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- Location
- Newcastle
- Reviewing
- Hyperoptic
- Date
- 2019-10-01
- Comments
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If I could give zero I would. Disconnects several times a day, barely 30% of the advertised speed at best. The only redeeming feature is that you can usually get thru to 'faults' in under 40 mins, in contrast to most other providers... to go through the rigmarole of not solving the problem. Cancelling service and told them to sue me for the balance. I ll be selling tickets to any court case !
- Location
-
- Location
- Hertfordshire
- Reviewing
- Hyperoptic
- Date
- 2023-11-20
- Comments
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Once again, they let me down MASSIVELY!!!!!!! After moving in my new place 2 weeks ago, I still have no internet and they claim that with a modem already installed, it'll only take minutes to get online. LIES LIES AND MORE LIES!!!!!!!!!! It then transpires from my developer's team that there had been damages to my internet cable which Hyperoptic did not even communicate to me despite my daily calls wasting time with their useless customer service!!! And here I am wasting more time!!!!!!!!!!!! They told my building management they sent me a dongle... about a week ago... guess where that is? NOWHERE... I did not even receive it yet one week later!!!! Today I had to work from home yet again using my mobile 4G which I've already spent way too much money on.. waiting for their engineer to come and fix it!!!!!!!! I was promised the engineer would come today - all my building management were on it, fixing whatever needed to be fixed in order to be ready for the engineer to do his fix today when he came but guess what?!?!?! He did not show up.... they said his name was Steve who did not even bother to call us to let us know... we had to chase him!!!! Now they said they're coming tomorrow and I can't be home tomorrow as you know... people have to work to pay their mortgage and stuff..... And I'm being forced to leave my keys with someone to let him in... I'm not comfortable having to leave my keys with strangers and I can't ask my boss again to work from home.................................. What an utterly useless company this is!!!!!!!!!!! AVOID AVOID AVOID........... THEY ARE USELESS!!! WORST CUSTOMER SERVICE EVER... LITERALLY.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2019-09-13
- Comments
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speeds constantly down. have to phone up to fix it every time
- Location
-
- Location
- E32PD
- Reviewing
- Hyperoptic
- Date
- 2018-10-06
- Comments
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We had this service for over 3 years. For the last 6 month it is terrible. Slow, drops out all the time and the Customer Service is the worse. Their solution to the slow speed is to upgrade the speed. Really concerning because the speed was perfect over the years. Pushy sales calls practise. We will leave this service and I would not recommend them. I would stay away.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2018-05-13
- Comments
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Not Happy & Would NOT Recommend: Ongoing Problems Develop Over Time
(I have to use tether 4G iPhone connection to write this as HyperOptic is again not working)
HyperOptic were installed in our block in Westminster and after HyperOptic initially cancelled the installation, eventually it was installed. All worked fine to begin with but then the problems started to develop.
Interestingly, after many years with Talk Talk on normal copper wire broadband, these problems never happened, and that was with Talk Talk(!).
Firstly, the HyperOptic Internet connection comes in and out, and HyperOptic speeds move up and down. The signal strength on Wifi for a device next to to the router moves in and out.
Then, more problems develop. The Internet goes down for no reason. This has happened a few times now and usually in the morning. The Customer Service team just make excuses, like it is something to do with my iPhone, iPad, Android phone, Windows laptop, Amazon Fire Stick, Echo Dot etc.
Then the speed slows down dramatically, to slower than my old broadband with Talk Talk. Websites don't load up quickly at all.
HyperOptic make ongoing excuses, like it is the Wifi router that they provided (yeah... right!), and it is the 2.5 Mhz or the 5 Mhx Wifi channels impacting one another (then why does your Wifi router offer both?).
I worry why the Internet is so unreliable and slow with HyperOpic. I worry that they utilise the network differently over night and in the morning, redirecting capacity.
I would not not recommend the HyperOptic service. The problems continue and are painful to deal with their Customer Service.
I know this sounds odd but as soon as I can get out of my contract, I will go back to Talk Talk(!).
- Location
-
- Location
- birmingham
- Reviewing
- Hyperoptic
- Date
- 2023-08-18
- Comments
-
I signed up for internet service with your organization on the 9th of August. I signed up for the 1Gb Fibre Connection - Broadband Only plan but my connectivity was poor and I was only getting less than 200mbps( not even 200). I spoke to different agents and we ran different testing together. I was asked to do a troubleshooting connecting the LAN cable to a device but I don't have a device that supports LAN, I've asked friends, and neither of them have it too. We either have a Macbook or the latest Windows. I was told there's nothing that can be done since I can not do that troubleshooting so no one will help me get the internet service I signed up to. I've requested for my contract to be cancelled now.
The service was absolutely disgraceful. We're in 2023 how do they expect people to have devices that connect to the internet with a wire? Are they expecting people to buy a new device for a test? Why can't their technical team have another way to fix the issue rather than losing a customer because of it? or have an engineer come out - run whatever testing and done.
Just a terrible time, I've never complained like this before but they stressed me out with all testing only telling me I should deal with what I have because I don't have an outdated 2003 box device for TESTING!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2018-11-13
- Comments
-
I have contracted the package 30Mbs download & 1Mb upload about 6 months ago. It has worked well until August/September, more or less. I then started feeling that my connection was not so great as before (specially for upload). Coincidentally, I got an email by the end of August offering an upgrade to higher speeds for a small fee. I ignored and kept testing the connection speed at random times using the google online tool. A week ago, I contacted the company to ask what was going on since the upload speed has been persistently about 25%-30% slower than expected. After an initial helpful support that didn't solve the problem, I started getting non-sense responses to my inquiries claiming that it's normal to get speeds like these (30% less than agreed is normal??? with optical fibre...) because of interference from other wireless signals/routers and that I should consider to upgrade for a fee!! I want to highlight that I tested the connection using ethernet cable several times during the last 2 days and the only time it really worked at about 1Mbs was very very late at night.... In summary, the problem here is that first, the agreed speed is not being respected. Some variation is expected but 25-30% less is too much. Second, pushing to contract higher speed rather than solving the issue is at least disrespectful. Given my whole experience so far, I do not recommend this provider and I recommend to stick to those well-established in the market. Prices are a bit higher but you really get what you pay for. That's all I want, to get what I paid for, no more, no less.
- Location
-
- Location
- Horga
- Reviewing
- Hyperoptic
- Date
- 2022-06-18
- Comments
-
Utterly disgusting, waited over 10 days for Internet to be activated, had 7 day Internet, been over 7 days now since no service. Clueless team, firstly they said it has nothing to do with the Newtwork an ingineer will come over , waited 4 day the inginer came and said its got to do with the network as the IP was changed. Completely unsatisfied, I'll definitely cancel my contract before the end of cooling period .
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2021-07-12
- Comments
-
I decided to switch to Hyperoptic after seeing good reviews online. I was very pleased with how easy the process of arranging an installation was.
The engineer came to install the services two weeks ago, however, they told me that they would need permission from the building management in order to do extra work for the installation. They said that they would sort it out themselves and that this kind of stuff normally takes about a couple of days or so.
Two weeks forward - still no service and heard absolutely nothing from Hyperoptic. I rang up the support line to ask about the progress. The person on the phone said that they're still trying to chase up the building management. I asked them when was the last time the enquiry was made and they said it was on the day of the installation. Yup, a single email within two weeks time is considered "chasing up" by Hyperoptic.
I rang up the building management and they told me that the last email they received from Hyperoptic was several months ago. I called Hyperoptic again to check what email address did they try to reach out to for the permission. It turned out they had wrong contact details. I was waiting for two weeks for nothing!!! Who knows how long I would've had to wait if I didn't take this matter into my own hands.
Everyone in my household is working from home so having an internet connection is an absolute must. We haven't had service for two weeks and no one has bothered to give any updates on the situation. We had to purchase data packages and use our mobile phones for wifi.
I'm really disappointed in Hyperoptic and I am shocked how incompetent they are in cases like this, especially with so many positive reviews on Trustpilot.
- Location
-
- Location
- Poplar
- Reviewing
- Hyperoptic
- Date
- 2018-09-09
- Comments
-
Terrible broadband connection and terrible service.
I'm on the 30 MB plan, and during long stretches of the day I am unable to open a simple text-based page on a browser.
Customer service's only suggestion is to upgrade me to a higher priced plan.
- Location
-
- Location
- Southampton
- Reviewing
- Hyperoptic
- Date
- 2019-08-19
- Comments
-
I'm a landlord and my tenant has just moved out of the above postcode. High speed broadband was already provided to the apartment block by another firm however tenant obviously decided beveanted hyper optic. No permission was asked and now we are in the flat we were shocked to find all this extra wiring, socket with hole drilled in ceiling. We are worried it contradicts terms of our lease as the wires must go along communal corridor.
Why did hyper optic not ch k who owns the apartment and if permission was needed before they installed their products
- Location
-
- Location
- Wallingford, Oxfordshire
- Reviewing
- Hyperoptic
- Date
- 2020-12-19
- Comments
-
By far the worse broadband provider. I give them one star in all categories as this is the minimum possible score. They do deserve a zero though throughout. We've had ongoing problems with broadband since we joined Hyperoptic on October 16. I never heard of them before, the only reason we joined is because the developer from whom we purchased a property work with Hyperoptic.
What is the problem. They talk on the phone and the make suggestions and so on (at times rehashing standard information that you can easily google, e.g. the difference between 5GZ and 2.4Ghz in WiFi). That's where the buck stops. Its almost impossible for them to provide hands on/engineering support. We had to wait for ~3 weeks for an engineer. The case how to be escalated to something they call "Advanced Tech Team" or something like that. This team will decide if engineering are needed. The appointment with the engineer could not be brought forward, we had to wait and that's that. Interestingly, Things improved after the engineer had been, but as it turns out only temporarily. We now have intermittent internet and frequent interruptions on a daily basis. We asked them on November 25 to try to monitor things. They ignored. Each we call them they give us the same spiel. Try so and so, which we have already tried anyway as by now we have become experts in troubleshooting internet. Eventually, today December 19 we talked to a manager. It looks like we might have to wait for at least a week before something happens.
You see, the standard model for a broadband provider is customer service, hands on work-engineering and hardware. They fail in all three categories. The service people will try to put you off by suggesting the same kit and caboodle each time you talk to them. They are polite most of the time, but it would be better if they were to do their job instead. Engineering support is practically non existing. I suspect their engineering network is too small. So if, like in our case, the problem is outside the property, and we can prove it, even though they keep on asking us to repeat the same tests that we have repeated many times now, that's it, you basically had it. We have put a huge amount of time and effort, missed many of our online meetings from work, huge upheaval and disappointment, this is the year of COVID where many people like ourselves work from home and they need a robust internet connection. But they cannot provide it. Not only that, but they are not committed to providing a good service. Despite what they advertise at the front of their website.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-09-28
- Comments
-
They have done the installation to my house. It has not been working for 4 weeks now. They keep on saying there's a problem outside the property, no engineer available. Why did they installed the broadband if they don't have any engineer to fix the problem. Still waiting
- Location
-
- Location
- Glasgow
- Reviewing
- Hyperoptic
- Date
- 2023-11-22
- Comments
-
Awful!!! I'm trying to end a contract and it's a nightmare! The want me to charge full year even if I advised I'm leaving in one month!!!!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2017-06-11
- Comments
-
Be very careful if you are considering signing up to Hyperoptic. They are a bunch of amateurs, not real professionals. They are vastly increasing their network footprint without building in IPv6 infrastructure to the point where they have had to implement CGNAT. In practice, this means you have to share a public IP address with several other customers. This prevents you from connecting to your home network from elsewhere. It has also resulted in problems with unstable network speeds and inability to connect to certain websites.
This morning I was unable to connect to the British Airways website despite being able to do so from my work network and from my mobile phone (on 4G). I called up customer services only to be told that this is a frequent issue because website providers sometimes block shared public IP addresses they do not recognise and that I would have to call up British Airways myself to resolve the issue. The other option I was given was to pay an extra £5 per month in order to have a static IP address. This is ludicrous. Surely it is the ISPs responsibility to resolve these issues and completely unacceptable that I should have to pay an extra £5 a month just to have the privilege of a working internet connection! Why should customers have to do their job for them?!
In summary: dreadful customer service. Poor network infrastructure and the bosses are clearly only interested in making money and don't give a toss about their customers. I wish I had stuck with my Sky Pro ADSL connection. It might be slower but at least I know it is reliable and actually works.
- Location
-
- Location
- eh4 8GJ
- Reviewing
- Hyperoptic
- Date
- 2022-12-12
- Comments
-
We dont have connect from 4 days and we are talking to the customer service and they are saying they dont know when this will be resolved as well. we lost our work for 4 days and they are asking for cancellation fee when we asked to disconnect the connection as well. not sure how to resolve this. please be far way from this service provider
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2020-04-13
- Comments
-
STAY AWAY from this awful company. Completely inconsiderate - when I initially ordered I've been asked to wait for 2.5 weeks for the next available installation date. Now they have cancelled my broadband installation one day before arranged installation date and rescheduled it another 2 weeks after without consulting me. I called them and explained that I've been living without internet for 3 weeks already to which they replied, there's nothing they can do, although it says on their website that they will prioritise for customers who don't have internet connection. I could've ordered with some other broadband provider if Hyperoptic were transparent and and would give me more notice before cancelling installation. I never felt so let down and frustrated by a service provider.
Also it's apparent that they are cutting costs by outsourcing their customer services to Serbia with staff who's English is rather poor.
- Location
-
- Location
- London , E14
- Reviewing
- Hyperoptic
- Date
- 2018-04-14
- Comments
-
Avoid. It may have fast download speeds but the internet drops out all the time making streaming TV, film, music etc. infuriating.
The router they give you is garbage so you’ll have to fork out for a decent one if you want WiFi as fast as the connection you’re paying for.
They’ll only install the router in the first socket in your property so they put mine in the cupboard.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2015-10-25
- Comments
-
Disgusting service , engineers were unqualified and were rude and a complete shambles , it took 6 months for installation of router and the connection is unreliable and pretty useless, don't get fooled with this service you're better off with BT or one of the named providers - this lot are a bunch of Cowboys ripping you off !!!!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2024-03-30
- Comments
-
Took them 2 minutes over the phone to upgrade my package to a higher speed one, two months later and I am receiving a fraction of it (50MB vs 1GB).
I call them/email them multiple times a week, they have not sent an engineer over and have me running in circles. Trying to raise a complaint but the customer service reps won't assist with that either. Unfortunately, can't rate them lower than 0 stars, criminals!
- Location
-
- Location
- Edinburgh
- Reviewing
- Hyperoptic
- Date
- 2024-02-20
- Comments
-
I’ve had this service for a year and a bit and it’s been down in that time twice totalling 1 month, the second time I tried to escalate this to get an engineer out quicker as it took a week and a half the first time.
They said there is nothing they can do but I come to fine there has been an engineer in the building and the one next door that whole week.
The customer service here is appalling! The engineers are great the people on the phone don’t care as long as the company gets its money they are happy!
Cancelled my contracted today because they can’t deliver their end of the deal and I still get charged for this!
Do yourself a favour and go to another company! Truly awful company to deal with.
- Location
-
- Location
- London, SE16
- Reviewing
- Hyperoptic
- Date
- 2018-10-02
- Comments
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Stay away. In years I didn't have such problems with broadband as with Hyperoptic. Exctremely slow, not working at all at many times. I complained dozens of times over the phone and through tickets. Tickets - no responses for days. This is the worst internet service that I have had for last 10 years at least
- Location
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